empowering safer cities -...

EmpoweringSafer Cities

How technology can help ensure the security and well-being

of Australiarsquos cities

Contents

March 2017 wwwpublicsectornetworkcomau

What should Australian cities do 4

Four key challenges ndash and their responses 5

1 Turn digital disruption to your advantage 7

2 Take advantage of new technologies 8

3 Plan for ndash and embrace ndash change 9

4 Coordinate activities and share information 10

An interview with Kirk Arthur 11

About Microsoft CityNext 13

Microsoftrsquos CityNext Australian Partners 14

Speakers 16

Contact Us 17

Public safety organisations are starting to think about cloud computing They have been experimenting with smaller workloads and trust has been building I think wersquoll see a dynamic change within five years

There is a big shift from capital expenditure to operational expenditure and the benefits of cloud are becoming more apparent Systems will be more robust processing will be much more efficient and you will have access to much more functionalityrdquo

Kirk ArthurLeader of Worldwide Public Safety and Justice Microsoft


What should Australian cities doThere are many challenges in ensuring the continued safety of Australiarsquos cities There is a growing realisation that the demand on policing is ever increasing Whether thatrsquos in the rise of volume crime or counter-terrorism ndashitrsquos a tide that has swept across the world and Australia is not immune

The challenges extend to emergency services With new technology emerging every day it is important to stay focused on business outcomes rather than get swayed by new trends

The amount of information that an public safety enterprise needs to manage interpret and apply effectively to its mission is going to keep growing Workforce and process change are necessary but the art of the possible rarely comes without a transforming technology The role of technology will be one of revolutionising the effectiveness and efficiency of delivering existing services

When emergencies and disasters happen authorities need to investigate them quickly and share intelligence in real time to ensure the safety of Australiarsquos cities Technology can enable law enforcement agencies emergency service providers and rescue squads to respond to these threats in a more timely and effective manner

The 2016 Empowering Safer Cities roadshow brought together senior law enforcement emergency response and other public safety officials and international experts across six major Australian cities enabling then to further their understanding of best practices for security threats emergencies and disasters and with significant networking opportunities

Sometimes it is necessary to step back take a breath and consider the art of the possible The Empowering Safer Cities events have provided the opportunity to connect with people highlight problems offer solutions and create pathways for change


The Empowering Safer Cities events were held in Sydney Adelaide Melbourne Perth Canberra and Brisbane during November 2016

Empowering Safer Cities was presented by Microsoft and Public Sector Network Forum Chair was Jon Tuttle from Broadreach Consulting who previously held senior roles with the WA Police Keynote Speaker was Kirk Arthur worldwide leader of Microsoftrsquos Public Safety and Justice practice

They were joined by Microsoft solution partners and senior public safety practitioners from around Australia and hundreds of attendees to discuss the latest technological developments in the field

Key topicsbull Overcoming terrorist threatsbull Integrated public safety and justice

bull Ensuring safer cities ndash threats challenges and the future role of law enforcement and emergency responders

bull Managing emergencies and disasters

bull Digital law enforcement and justice

bull Effective crisis management strategies and technologies

bull Location intelligence and collaborating and communication solution for stakeholders and citizens

bull Cybersecurity threat management and fraud detection

bull Body worn video and devices and digital evidence

bull Social media monitoring and analytics

bull Smart asset management and work place time management solutions


4 key challenges ndash and their responses

bull Digital disruption is the new norm The community has high expectations of public bodies to leverage new technologies

bull Adoption of new technologies is often difficult It is not just about the technology ndash it hinges on the ability of the organisation to manage the information generated by the technology effectively and to adequately inform the decision-making processes

bull Change is inevitable and should be embraced It is important to plan pragmatically to blueprint change and embed it in the business Only then can technology have a lasting impact on organisational productivity and value and ultimately on the safety of citizens and communities

bull Deployment of emergency services resources in a coordinated manner is paramount Each organisation has information and capability that can provide a safer environment ndash but sharing it in a secure and trusted fashion and deploying it effectively is not easy

You need to confront each of these challenges ndash within each of them there is a solution


There are four key challenges facing Australian cities when they embrace technology for greater safety and security

Turn digital disruption to your advantage

Digital disruption is the new norm The community has high expectations of public bodies to leverage new technologies People are now used to dealing with the world digitally Most people use social media regularly and shopping online is now commonplace

In Australia smartphones with Internet access are now almost universal People are online virtually all the time They expect to be able to deal with retailers service providers ndash and all levels of government ndash digitally

Delivering services digitally is a big change for many organisations particularly in the public safety sector Itrsquos a big change but the rewards are there It means having your infrastructure robust and scalable enough to respond to demands and fully engaging your community who are the real stakeholders

All public safety organisations need that healthy dialogue and free flow of information If you have that in place then when things do happen yoursquore going to be ready You will be ready more quickly ideally before something even happens

1


Take advantage of new technologiesAdoption of new technologies is often difficult It is not just about the technology ndash it hinges on the ability of the organisation to manage the information generated by the technology effectively and to adequately inform the decision-making processes

Technology already has immediate potential in delivering safer cities Examples include

bull Network-connected sensors as part of the Internet of Things helping government predict plan advise inform and engage citizens

bull Building confidence in assisted machine learning complementing frontline experts to question norms with evidence-based change

bull Drones sensing micro-weather conditions in fire fronts and integrating this information with video content into command room systems and decisions

bull Placing critical business functions in the hands of frontline teams with mobile IT helping improve productivity and enhance the safety of teams who will be better informed and able to make decisions aided by the rapid availability of information

2


A B C

Change is and inevitable part of modern life It is important to plan for change pragmatically to anticipate it and blueprint change and embed it in the business Only then can technology have a lasting impact on organisational productivity and value and ultimately on the safety of citizens and communities

This can involve significant pressure for all parties involved Success in managing change comes down to having an open mind and working collaboratively

Itrsquos important to stay focused on business outcomes rather than get swayed by new trends Major advances in technology into almost every aspect of our lives will continue which means that the amount of information that an enterprise needs to manage interpret and apply effectively to its mission is going to keep growing

Workforce and process change are necessary but the art of the possible rarely comes without a transforming technology The role of technology will be one of revolutionising the effectiveness and efficiency of delivering existing services

3


Plan for ndash and embrace ndash change

Coordinate activities and share information

Most post mortem-action reports following major events show that there was a breakdown in communications Even worse there is an understanding that relevant information was available but it didnrsquot get to the people who needed it

We are now able to conduct open source intelligence gathering for national security at a very high level We need to apply that technology to state and local law enforcement and emergency services on a day-to-day basis to help them make decisions That would be a real breakthrough and cloud gives us the platform to make that possible

It all comes to data analytics and visualisation and communicating the insights that come from that to the right people Even in Australia with the big agencies how does each location and jurisdiction communicate when you all need to help each other Thatrsquos really what the discussion is about

When the right communications systems are in place something dynamic happens Everyone plays their role There is massive opportunity across the board

4


Deployment of emergency services resources in a coordinated manner is paramount Each organisation has information and capability that can provide a safer environment ndash but sharing it in a secure and trusted fashion and deploying it effectively is not easy

An interview with Kirk ArthurKirk Arthur is leader of Worldwide Public Safety and Justice for Microsoft and was keynote speaker at the Australian Empowering Safer Cities roadshow

Q What sorts of issues do you face in your role at MicrosoftMy work involves developing strategies and solutions for smarter cities and public safety Irsquom passionate about the security of citizens in the global community and I spend most of my time working with customers law enforcement and emergency services agencies around the world to achieve their mission goals using Microsoftrsquos technology

Q How broad is the scope of this workItrsquos across the whole continuum of public safety issues Itrsquos not just law enforcement and police Itrsquos also first responders fire and all emergency services The questions we ask are about technology they are using ndash and should be using

How do they collaborate and share information Where is the hand-off to the core process What is the role post-investigation What about adjudication ndash prison and probation and parole Currently these are all very paper-dependent processes and there is an enormous opportunity for technology to digitise the whole process so data doesnrsquot sit in isolated silos

Q What emerging technologies are making a differenceMachine learning will be important It is enabling the sharing of information without human interrogation in a way thatrsquos useful and actionable for the end consumer It can help make sense of data against the background of all the white noise that can come from a big

incident like a terrorist attack or a natural disaster

Technology can limit the impact of these big events Agencies are reactionary by nature ndash technology can accelerate the reaction time to help facilitate a better response

Q What about big data and data analyticsEveryone knows the data is there But it is not integrated We have all these bespoke isolated antiquated systems each of them set up with a specific role in mind and not connected to each other

We have computerised dispatch systems and computerised records management systems We have CCTV body-worn cameras a whole range of CBRN (chemical biological radiological nuclear) sensors but what do we do with them all The technology is there now but we need to integrate and ingest it allrdquo

We need better data analytics and we need to harness the power of cloud computing This is becoming a much bigger issue with the growth of IoT (the Internet of Things) with sensors everywhere

Q Can you give some examplesLook at the advent of body-worn cameras Itrsquos not about just recording and storing the video ndash itrsquos what you can you do with it Video redaction ndash processing the video content and preserving the identity of victims and juveniles -is an enormous burden for law enforcement


Irsquoll give you an example a pilot scheme launched by the Met Police (UK) last September to test the new body camera technology resulted in a 93 drop in the number of complaints made against police officers The rollout which has cost the UK government almost pound10 million has made the Metropolitan Police the worldrsquos biggest user of the technology As agencies deploy more body-worn cameras they recognise that there are other video feeds in their ecosystem that they should think about and manage But how do you handle the workload If someone requests that information do you have to hire more people to sift through it all Another major advance is with the transcription of voice and with the translation of the written and spoken word These have been very time-consuming tasks but now computing power can be applied to them This opens a whole new world

Microsoft Research has recently come up with a machine learning tool that can transcribe an audio recording more accurately than a human Facial recognition systems can redact video far quicker and far more accurately than a human Machine learning is the future

Q You say that cloud technology plays an important role Why is thisThe cloud is the key to unlocking the power of this new technology It allows much greater functionality scalability and openness Look at the example of IBM which has historically been a rival to Microsoft but which is a partner on the Empowering Safer Cities roadshow

IBMrsquos intelligent video analytics solution runs

on Microsoftrsquos Azure cloud platform We are working together because it is good for the public safety community Azure gives them an environment that can really scale up and which is future proof

Many more public safety organisations are starting to think about cloud computing They have been experimenting with smaller workloads and trust has been building I think wersquoll see a dynamic change within five years There is a big shift from capital expenditure to operational expenditure and the benefits of cloud are becoming more apparent Systems will be more robust processing will be much more efficient and you will have access to much more functionality

Q Is data security an issue with the cloudMy background in law enforcement means Irsquom very conscious of security I donrsquot think any company invests in security the way Microsoft does Azure is a trusted cloud environment in which security is critical We want you to be able to leverage the cloud to be an effective high-capacity first-responding organisation

Our CEO Satya Nadella and our President Brad Smith are absolutely behind the idea that security must be built in not bolted on This philosophy resonates from the top down in the company You can feel it

Microsoft has transformed itself over the last three years It has a startup lsquoempower everyonersquo approach The technology has also changed and is much more advanced Our work around machine learning and cognitive services is getting more and more efficient The more data we collect the better it gets

Kirk Arthur is the leader of Worldwide Public Safety and Justice for Microsoft Previously he was a Supervisory Special Agent for the US Secret Service responsible for overseeing global investigations involving network intrusions data breaches theft of intellectual property and other digital and financial threats against critical infrastructure He was also responsible for conducting community outreach initiatives on behalf of the US Department of Homeland Security to the private and public sector communities on cyber security threats and responses His blog can be found at here


Microsoft CityNext empowers cities and citizens to unlock their potential by delivering innovative digital services that can help them lead safer and healthier lives CityNext helps cities engage their citizens empower city employees optimise city operations and infrastructure and transform and accelerate innovation and opportunity The Safer Cities components of CityNext include

Command and controlCommand and Control solutions enable public safety organisations to connect disparate data systems share real-time information and leverage data analysis models to create an accurate common operating picture By unlocking insights from the right data sources communicating and sharing critical information between operations and field personnel municipal and government agencies are able to proactively respond to incidents and improve operational efficiency

Court and judicial managementThriving urban environments need efficient legal systems that evolve to meet citizen needs and take advantage of technology trends Microsoft CityNext solutions help local and regional governments improve efficiency and reduce costs with solutions that take advantage of cloud Big Data mobile and social technologies

Emergency managementAs demands on first-responder services increase organisations need to coordinate operations streamline processes maximise limited resources and address changing requirements Todayrsquos cities not only need to do more with less they need to do new with less Microsoft CityNext and partner solutions can help improve operational efficiency for first responders who deal with a rising number of emergencies including fire traffic incidents and aid calls

Intelligence and analysisLaw enforcement intelligence and analysis operations must change to handle new trends such as social media and cyber attacks Microsoft CityNext solutions for intelligence and analysis ndash which draw on cloud Big Data mobile and social technologies ndash provide a foundation for end-to-end intelligence lifecycle and investigation models that are being adopted worldwide by law enforcement agencies

Neighbourhood managementNeighbourhood management solutions are designed to help build strong partnerships between citizens police and city officials Microsoft CityNext offers a people-first approach to neighbourhood management that draws on a broad technology portfolio including cloud Big Data mobile and social technologies

Prison and offender managementTodayrsquos correctional facilities are highly complex institutions where the systems of government justice and law enforcement connect and where the needs of various stakeholders in the criminal justice systemmdashincluding victims families police court officials caseworkers and corrections personnelmdashare each represented Tracking and managing offenders throughout the entire corrections system from intake to release and notifying affected parties of changing offender status are responsibilities requiring coordination and management across multiple systems

Video managementPublic-safety professionals need intelligent surveillance systems to more effectively identify prevent and respond to criminal threats including terrorism With a platform that includes cloud Big Data mobile and social technologies Microsoft CityNext solutions for surveillance systems help local law enforcement agencies improve workflow share information better and faster and take advantage of technologies such as geospatial intelligence and mapping

About Microsoft CityNext


Microsoftrsquos CityNext Australian PartnersMicrosoftrsquos CityNext and Safer Cities programs provide the infrastructure that enables partners to implement solutions based on their specialist solutions and industry expertise Products such as Microsoftrsquos Azure cloud productivity applications and specialist tools like business intelligence and video processing enable a vast range of solutions for virtually all public safety law enforcement and justice applications The Empowering Safer Cities events showcased a number of international and Australian vendors and their solutions

AjilonAustralian systems integrator Ajilon is on the frontline of evolving legislation and community expectations Legacy systems and budgets are under increasing pressure and law enforcement and justice organisations face myriad challenges Ajilon has a Law Enforcement and Justice team of over 220 professionals who harness new technologies and develop and deploy innovative solutions that help its clients

bull Integrate services and share information seamlessly

bull Embrace new technologies ndash from mobility and business intelligence solutions to social media and flexible low-cost cloud-based operational systems

bull Improve performance across the justice system while minimising costs

Ajilonrsquos Mobile HQ app provides frontline police officers with mobile access to time-critical information and its Police Justice Information Exchange system an Australian first enables real-time information exchange between courts and police Ajilon also developed the worldrsquos first Public Sex Offenders Registerwwwajiloncomau

AtHoc (a business unit of Blackberry)AtHocrsquos suite of integrated applications- Alert Collect Account and Connect ndash sets the standard in networked crisis communications These applications run on AtHocrsquos secure cloud platform which connects users organisations and devices globally ndash an Internet of things platform addressing the growing needs of crisis communications

AtHoc leverages the power of mobility hybrid cloud and IP network to deliver a unified and secure end to end solution capable of real-time collaboration with anyone anywhere from any device AtHoc is the number one provider to the US Dept of Defense and Homeland Security and safeguards numerous other government departmemts and leading commercial enterprises

AtHoc a division of BlackBerry helps safeguard millions of people and thousands of organisations ndash including the vast majority of US federal government personnel leading corporations industrial giants healthcare institutions and universitieswwwathoccom

GruntifyData collection can be a bottleneck in some organisations particularly when time is of the essence But with mobile technology and the help of the general public vast amounts of real-time on-the-ground information can be collected This is known as crowdsourcing

In mobile crowdsourcing there is a combination of automatically captured information such as GPS location and time as well as data photos or video captured by the individual This leads to multiple benefits for public safety organisations and emergency services such as the potential to utilise a mostly untapped source of information real-time situational awareness via web-maps


and improved civic engagement ndash all leading to smarter safer citieswwwgruntifycom

Huntsman SecurityHuntsman provides automated security analytics The impact of a data breach has devastating effects Organisations and government departments are spending undisclosed amounts of money time and resources dealing with the aftermath of losing intelligence data and intellectual property whether via insider misdemeanour or external attacks Community confidence and public safety are often compromised

The key problem is that security teams are overwhelmed and lack the speed and resources to stop a breach before extensive damage is done A proactive security stance has never been more crucial Real-time safe automation streamlines the incident management processwwwhuntsmansecuritycom

IBMVideo capture to protect the public and our employees has become more pervasive on our streets travel infrastructure event venues and now mobile body worn cameras This introduces challenges to actively monitor vast volumes of video identifying risks and locating information of relevance around an incident

IBM Intelligent Video Analytics identifies events attributes or patterns of behaviour through video analysis of monitored environments This video analysis software monitors video streams in near real-time automatically generates alerts and facilitates forensic analysis of historical data to identify specific incidents trends and patterns It enables users to organize analyse and share the insight gained from data to make smarter decisions and promotes enhanced coordination within or across organisations or agencieswwwibmcom

NECNECrsquos Predictive Policing and Crime Prevention uses recent advances in facial recognition technology for security and commercial

applications Unlike other biometric systems facial recognition requires no physical or active interaction with the subject making it one of the least intrusive yet highly accurate biometric modes It enables faces to be recorded and archived at a distance act as a crime deterrent and help identify a person in real-time The contact-free non-obtrusive approach makes for a more easily integrated and acceptable identification solution using existing CCTV cameras Webcams can also be used to match images to records stored in a databasewwwneccomau

Axon (a business unit of Taser International)Axon range of evidence capture and management solutions are at the forefront of the digital evidence revolution Axonrsquos hardware and software solutions are built specifically for law enforcement They are more than a collection of individual technologies ndash they form a cohesive ecosystem

Every product works together built by the same team of engineers and supported by the same technicians Every product from our Smart Weapons to our body-worn cameras to our digital evidence management system integrates seamlessly with one another and often complements the systems and processes you already useauaxonio

TrackemTrackemrsquos asset tracking technology is much more than a fleet management tool Asset tracking is increasingly being recognised as a mandatory safety measure to protect people assets and money Using GPS barcode and RFID materials tracking Trackem enables you to monitor your assets anytime anywhere for absolute control and visibility

Trackemrsquos solutions address the entire value chain of your resources ndash from asset fabrication productions dispatch installation and maintenance to personnel attendance and work-pack managementwwwtrackemcomau


SpeakersEmpowering Safer Cities featured a different line-up of speakers in each city As well as Microsoft and partner speakers they included senior representatives of law enforcement emergency services academia and government agencies from around Australia

Alistair DawsonAssistant CommissionerQueensland Police ServiceBrendan MoonChief Executive OfficerQueensland Reconstruction AuthorityCarolyn WalshCommissionerAustralian Transport Safety BureauClem OrsquoReganAssistant Commissioner Ethical Standards CommandQueensland Police ServiceClive MurrayAssistant Commissioner Strategic Border CommandAustralian Border ForceConrad BarrChief OfficerACT State Emergency ServiceDarren KlemmAssistant CommissionerWA Department of Fire and Emergency ServicesDarren SeivwrightDetective SuperintendentWA PoliceDermot BarryDeputy Chief OfficerSA State Emergency ServiceDr Elena SitnikovaCritical Infrastructure Protection Research LeaderUNSWGerry Byrne AFSMAssistant Commissioner Metropolitan Operations Fire and Rescue NSWGlenn WeirActing Assistant Commissioner Victoria PoliceGreg NettletonChief OfficerSA Country Fire ServicesGreg NewtonActing CommissionerNSW State Emergency ServiceJason KillensChief Executive OfficerSA Ambulance Service

Jerome ThevenonHead of Strategy Planning and ComplianceVictorian Emergency Services Telecommunications AuthorityJohn CawcuttAssistant Commissioner North Coast RegionQueensland Fire and Emergency ServicesJohn Watson AFSMAssistant CommissionerQueensland Fire and Emergency ServicesMark CroswellerDirector GeneralEmergency Management AustraliaMark MurdochAssistant Commissioner Counter Terrorism and Special Tactics CommandNSW Police ForceMark Whybro AFSMAssistant Commissioner Community SafetyNSW Fire and RescuePaul HolmanDirector - Emergency ManagementAmbulance VictoriaPeter MalinauskasMinister for Police Emergency Services Correctional Services and Road SafetySouth Australian GovernmentRobyn Hobbs OAMCommissionerNSW Small Business CommissionRoy ThompsonAssistant Chief Fire Officer Metropolitan OperationsSA Metropolitan Fire ServiceSimon OrsquoRourkeInspector Counter Terrorism and Emergency Response CommandWA PoliceStephen FontanaAssistant Commissioner Crime CommandVictoria PoliceSteve GollschewskiDeputy Commissioner Specialist OperationsQueensland Police ServiceTim ThomasDetective InspectorWA Police


Contact UsTo learn more about the points discussed in this paper and how Microsoft can help your city become an innovation leader please contact

Nichole WhytePublic Safety amp National SecurityIndustry Solutions ExecutiveMicrosoft AustraliaOffice +61 2 8817 9600Mobile +61 405 450 283niwhytemicrosoftcom Microsoft

Public Sector Network partnered with Microsoft Australia run the Empowering Safer Cities roadshow around Australia in November 2016 The initiative is part of Microsoftrsquos global CityNext program which brings Microsoft together with a growing range of partners to provide a comprehensive range of technologies underpinned by Microsoft software and infrastructure for the global urban environment

Public Sector Network (PSN) is a research organisation that represents public sector professionals across Australia PSN develops round tables seminars and conferences to allow a platform for debate on areas of public interest Our growing community spans across Federal State and Local government departments health care and education allowing members to share information access the latest in government innovation and engage with other like-minded individuals on a secure and closed-door network

02 9008 7676 infopublicsectornetworkcomau wwwpublicsectornetworkcomau

Public Sector Network


Contents


What should Australian cities do 4

Four key challenges ndash and their responses 5

1 Turn digital disruption to your advantage 7

2 Take advantage of new technologies 8

3 Plan for ndash and embrace ndash change 9

4 Coordinate activities and share information 10

An interview with Kirk Arthur 11

About Microsoft CityNext 13

Microsoftrsquos CityNext Australian Partners 14

Speakers 16

Contact Us 17







































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empowering safer cities -...

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