en hoteldevelopment services power your hotel · our accorhotels messaging system lets you create...
TRANSCRIPT
Power
YOUR HOTEL
SMART IT SOLUTIONS
INTEGRATED PMS
THE CRS* ASSET*Central Reservation System
AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL
WHAT SETS YOUR IT SOLUTIONS APART?
To be competitive in today’s hospitality market,
you need the latest generation in information
technologies. We’ve got them.
The IT support has a thorough and cross-
functional knowledge of the hotel industry:
equipment, software, multi-products and
interfaces.
We guarantee end to end IT asset management
and support. Our comprehensive, fully secure
Accortel connection puts all of our IT services at
your fingertips.
Our AccorHotels Messaging System lets you
create hotel email addresses. Our AccorHotels
Intranet Portal lets you log on to AccorLive and
our enterprise social network.
You also have access to our many applications
designed to help you sell and manage your hotel:
Our CRS (Central Reservation System). Our RMS
(Revenue Management System). And our iPMS
(Integrated Property Management System).
WE MAKE MANAGING YOUR
HOTEL SMARTER AND EASIER
THAN EVER BEFORE.
HOW WILL YOUR TECHNOLOGY MAKE MY LIFE EASIER?
Our IT experts reference and develop the
best IT hardware & software solutions
We guarantee the security and
upgradability of your infrastructure:
anti-virus, constant security application
patches, monitoring of updates and
account management
Our hotline is available 24/7 to provide
online assistance and troubleshooting
We give you access to negotiated rates
(PMS) and Group experts (security, PCI
DSS, technology watch…)
Your infrastructure is compliant with the
AccorHotels distribution and operating
eco system
Power Your Hotel
SMART IT SOLUTIONSCOUNT ON OUR IT SOLUTIONS TO FACILITATE HOTEL MANAGEMENT
AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL
* Opera is a third-party product sold and installed by Oracle and recommended by AccorHotels
Figures as of end 2016
2.5HOURS SAVED EVERY DAY
THANKS TO
EFFICIENCY IMPROVEMENT
+ 2 TO 3 PTS
OF REVPAR INCREASE THANKS TO
iPMS SOLUTIONS
24/7ONLINE
IT ASSISTANCE &
TROUBLESHOOTING
WHAT IS iPMS AND HOW DOES IT POWER MY HOTEL?
Our iPMS is an Integrated Property Management
System. It opens all of AccorHotels’ systems
to you. From partner services like distribution,
loyalty, and revenue management. To guest
services like Welcome, E-Check-in/Fast Check-
out and electronic billing. And countless more.
You will need either an OPERA* or FOLS iPMS,
depending upon your brand. Plus AccorHotels-
approved software and IT equipment. And a
connection to Accortel.
Once you are set up, you will be able to interface
with more than hotel 100 distribution channels.
Internet sites. Online travel agencies. Global hotel
industry distribution.
IT TURNS YOUR HOTEL INTO
A MODEL OF EFFICIENCY.
HOW DOES ALLTHIS BENEFIT ME AND MY HOTEL?
Our iPMS improves both your RevPar
and your guest relationships
You are assured of reliable data and
fully secure information processing
Your teams will spend less time on
administrative tasks
Our solutions ensure cost savings
thanks to negotiated prices
We oZer you support and assistance for
your iPMS
Power Your Hotel
INTEGRATED PMSGIVE YOUR HOTEL FULL POTENTIAL WITH INTEGRATED PROPERTY MANAGEMENT SYSTEMS
AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL
64%OF TOTAL HOTEL
REVENUE
IS GENERATED BY OUR CRS*
110DIFFERENT
DISTRIBUTION
CHANNEL CONNECTIONS
82MILLION
ROOM NIGHTS
GENERATED
1.3RESERVATION EVERY SINGLE
SECOND
374AVAILABILITY
REQUESTS
PER SECOND
Manages your hotel bookings
“AccorHotels New Application for Integrated Sales”, for managing B2B contracts
Manages your hotel’s data: description, rates, sales conditions, and more
A simple way to manage our loyalty program
“AccorHotels Payment On Line” for secure online payments of all reservations
Provides instant access to all statistics reports
Manages remuneration of intermediaries (e.g. travel agencies)
A tool for analyzing the commercial segmentation of AccorHotels guests
RESA WEB
ANAISASA
DATA WEB
LE CLUBACCORHOTELS
APOLREPORT HOTEL
FASTCOM TRACKING
WHAT IS CRS AND WHAT CAN IT DO FOR ME?
CRS is the AccorHotels central reservation
system: a unique multi-channel platform that sells
your inventory in real time. It ocers you guest
booking. Secure online payments. And so much
more. It increases your occupancy and average
room rates, reinforces your direct sales, and
manages your indirect sales. It makes you more
edcient than ever before.
CRS ocers you 8 services to simplify your life and
increase your profits:
WHAT ARE MY BENEFITS?
A multi-language, multi-channel, multi-
currency platform for every hotel need
Real-time updates of room rates and
availability
E]cient management of distribution
channels
Controlled and coherent rates policies
24/7 access to our hotline for all your
questions
OZ-site training to help you make the
most of CRS
*CRS = Central Reservation System
Figures as of end 2016
Power Your Hotel
THE CRS* ASSETPROFIT FROM WORLDWIDE MULTI-CHANNEL DISTRIBUTION
AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL
CLUSTERS & HOTELS1,800+ hotels in Cluster mode
CALL CENTERS & GROUP DESK 900 reservation agents operating in 10 reservation call centers in 18 languages, and 150 customer care agents operating in 7 customer care centers in 13 languages
ACCORHOTELS WEB, MOBILE SITES & APP AccorHotels.com + brands.com = 335 million yearly visits
META SEARCH Metasearch engines drive traZc to AccorHotels.com and OTAs
WEB PARTNERS (ONLINE TRAVEL AGENCIES) 110 online travel agencies (OTAs) directly connected and accessing inventory & o]ers in real-time
GDS/IDS Traditional travel agencies, travel management companies & connected tour operators accessing inventory and o]ers in real time
ACCORHOTELS DISTRIBUTION SOLUTION
THE BIGGEST RANGE OF REAL-TIME CONNECTIVITY SOLUTIONS
AUGUST 2017 PERFORMING SERVICES POWER YOUR HOTEL