Indigenous EmploymentProgram Briefing Pack

An Introduction to AccorHotels

AccorHotels, the world’s leading hotel operator and present in 95 countries with over 4,100

hotels and 510,000 rooms. With more than 190,000 employees in AccorHotels worldwide,

our group offers nearly 45 years of know-how and expertise.

IN AUSTRALIA:

200+

HOTELS

27,000+

ROOMS

10,000+

EMPLOYEES

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Why Work with AccorHotels?

Fun, rewarding and people focused work environment

Build Confidence in yourself & learn new skills that will stick with you for life

Share culture with guests everyday, your story is our story

Train in one or many departments whilst building a career that suits your lifestyle

Travel all over the country and the world while you work – internal transfers happen all

the time

Discounts at hotels for you, your family and friends

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AccorHotels Indigenous Programs

Our vision is to empower AccorHotels in collaboration with community

to create real career pathways for indigenous Australians and genuine

cultural experiences for our guests.

Since 2001, AccorHotels Indigenous Programs have been creating success through real

training and career opportunities for our First Nations Peoples

In 2011, we launched our first Reconciliation Action Plan and have now signed onto the

Employment Parity Initiative with the Federal Government which will see 660 new

candidates reaching outcomes by 2018

Our team of Indigenous employment experts are here to inspire, mentor and build real

careers for our First Nations Peoples and are located in Cairns, Brisbane, Sydney,

Adelaide, Melbourne and Perth with responsibility for outcomes nationally

ACCORHOTELS INDIGENOUS PROGRAMS OUTLINE:

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Marketing,

Communications and

Community Engagement

Careers and

Staff Engagement

Training, visibility

and celebration

Indigenous Employment Process and Candidate Preparation Criteria

All applications referred to the Indigenous Programs Manager will be pre-screened by the

AccorHotels Indigenous Employment Team to ascertain further details about the candidate

ie. Experience, motivation, communication and to ensure the candidate is suitable for

consideration for hotels/properties

WHAT WE ARE ASSESSING

Limited work experience is acceptable but we focus on having a great attitude, willingness

to learn and a genuine desire to work (in the hospitality industry)

Solid communication skills are essential

Customer service attitude – a willingness to be part of a team and to help each other

when required

A positive attitude with a willingness to learn, grow and adapt to a fast paced work

environment

Candidates must have access to transport, public transport or their own. Keep in mind

shifts may fall outside of Public Transport hours.

Responsible Service of Alcohol is preferred for all Front of House roles ie. F&B Attendant,

Receptionist, Guest Service Agent

Food Handlers Certificate is required for Kitchen based roles

Security Clearance is essential to Airport/Qantas Lounge roles therefore a clear criminal

history is required.

A reasonable level of health and fitness is required in all hotels – most roles require

standing on your feet from 3-8 hours

No chronic pre-existing injuries that would prevent a candidate from standing for long

periods (regularly) or lifting up to 15kg throughout a shift

Completion of a full medical is required in some roles to be successful so advance notice

of any ailments is appreciated

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Grooming Guide

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1. Black Shirt, Pants

Or Skirt & Belt

2. Black shoes & Socks

3. Neat hair &

natural make-up

4. Jewellery

AccorHotels Indigenous Employment Program

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HOTEL DEPARTMENTS

& ROLE DESCRIPTIONS:

Food &

Beverage

Front Office

(Guest Relations)

Housekeeping

Finance Human

Resources

Engineering &

Maintenance

Sales &

Marketing

*See separate Job Descriptions pack for more details on each role

AccorHotels Role Summary & Rating

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Ratings are based on a scale out of a possible 5 stars with 1 as lowest and 5 as highest. The

summary provides an outline of role requirements and opportunities within AccorHotels

DEPARTMENT / ROLE SUMMARY OF DUTIES CUSTOMER

INTERACTION

FITNESS /

HEALTH

SHIFT

FLEXIBILITY

SKILLS

TRANSFER /

CAREER

OPP

FOOD +BEVERAGE

Preparation and service of

food and beverage

Clearing and cleaning of food

and equipment

Functions, events and

meetings

RSA required

***** ***** ***** ****

FRONT OFFICE

RECEPTION

Greet and serve guests, be

the face of the hotel

Check guests in and out of

hotel on computer system

Make reservations

Money handling and

computer skills required

***** ** **** *****

FRONT OFFICE

PORTER

Greet and serve guests, be the

face of the hotel

Transport cars, bags and give

directions to guests

Make dinner, tours and other

reservations

Drivers license required

***** ***** **** *****

HOUSEKEEPING

Cleaning rooms and public

areas

Making beds and servicing

bathrooms

Laundry operations

Some heavy lifting required

**** ***** **** **

ENGINEERING +

MAINTENANCE

Respond to guest requests

Fix plant and equipment

Painting and decorating

Maintain records

*** **** **** **

SALES, MARKETING,

HR, FINANCE,

MANAGEMENT

Minimum 3 years work

experience or degree

desirable*** * * *****

Career Opportunities

+ Additional Training & Development

+ Certificate II & III in Hospitality Operations

+ Cross train to other departments

+ Experience different Hotel Brands

+ Work, Learn & Travel

+ Established Career & Leadership Training Programs

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CHECK OUT OUR WEBSITE FOR THE LATEST JOBS

OR CALL YOUR LOCAL INDIGENOUS EMPLOYMENT

SPECIALIST AT ACCORHOTELS

w: www.jobsataccor.com.aue: indigenousemployment@accor.com

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