enabling the mobile workforce - achieving enterprise process mobility

8/13/2019 Enabling the Mobile Workforce - Achieving Enterprise Process Mobility

1/32

Achieving Enterprise Process Mobility

with Sequence KineticsTM


2/32

PNMsoftsSequence Kinetics is an intelligent BPMS

(Business Process Management Suite) which enables

organisations to automate, control and mobilise their

end-to-end business processes using unique

HotChangeTMtechnology. Sequence Kinetics extends

Microsoft products and manages processes for

businesses and public sector organisations worldwide.

Sequence KineticsTMBPM Suite
http://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/http://images.google.com/imgres?imgurl=http://www.portfolio.com/images/feeds/blogs/Motorola-hei2a.gif&imgrefurl=http://www.portfolio.com/views/blogs/the-tech-observer/2008/03/26/motorola-the-loss-of-a-once-great-company&usg=__ek0sm8rLqVQBTIPM38j5uprPPnc=&h=415&w=594&sz=4&hl=en&start=2&tbnid=7tLoY03UVk4cKM:&tbnh=94&tbnw=135&prev=/images?q=motorola&gbv=2&hl=enhttp://www.gsk.com/index.htmhttp://oddhammer.com/blog/images/Cisco_logo.gifhttp://www.edigas.org/graphics/GDF-SUEZ_logoRVB.jpghttp://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/


3/32

Contents

Contents:

1. Mobile Usage Facts and Figures

2. Evolution of Mobile BPM

3. What is Enterprise Process Mobility?

4. Benefits of Mobile vs. Deskbound BPM

5. Mobile BPM Key Features

6. Case Study: Energy Provider

7. Sequence Kinetics Mobile BPM Demo

Authors:James Luxford, Global Head of Product, PNMsoft.

Eli Stutz, Knowledge Manager, PNMsoft.


4/32

Mobile Stats: take a guess

What percent of the UK adult population own a

smartphone?

What percent of US workers use mobile or wireless

computing?

How many people worldwide use mobile phones forbanking and eCommerce?


5/32

Mobile Stats and Predictions

Recent sales stats (Europe):

comScore put combined smartphone ownership for France, Germany, Italy, Spain and the UK at

44% of mobile users as of December 2011 (104 million users).

Kantar Worldpanel claim 48.9% of the British population have a smartphone.

Figures quoted in the FT put UK smartphone ownership at 46% as of August 2011.

According to Bitkom, 11.8 million smartphones were sold in 2011 in Germany, an increase of 31%

over 2010. This represents 43% of the total number of mobile phones sold that year.

Recent sales stats (US and Canada):

Nielsen report that 46% of US mobile phone owners have a smartphone as of Q4 2011.

comScore estimate average US smartphone ownership at 41.8% of mobile subscribers or 98million people for the same period.

They give an equivalent number for Canada of 45.3%.

A Pew Internet Project survey from May 2011 found 35% of US adults owned a smartphone.


6/32

Mobile Payment, m-Commerce

Gartner (July 2011): there will be 141.1 million m-payment users in 2011 (up 38.2

percent from 2010), m-payments will total US $86.1 billion in 2011 (up 75.9 percent

from 2010). This reduces previous forecasts.

Merchandise purchases (e.g. via Amazon, eBay and Apple App Store) account for

most of m-payments in developed markets.

Yankee Group (June 2011): Global mobile transactions predicted to be US$241

billion in 2011 growing to more than $1 Trillion by 2015.

EMEA is the mobile money hot spot, says Yankee, accounting for 41 percent of

mobile transactions value in 2011, compared to 35 percent in North America, 22

percent in Asia-Pacific and just 1 percent in Latin America.

Portio Research (March 2010): There were 81.3 million people worldwide usingtheir mobile device to make payments (including in-app payments, mobile ticketing

and mobile coupons) in 2009. By the end of 2014, this is forecasted to rise to nearly

490 million (8 percent of mobile subscribers).

MobiThinking (www. mobithinking.com)


7/32

Mobile Financial Services, m-Banking

Mobile financial services (MFS) (m-banking, m-wallets, remittance/transfers etc) are

growing fast:

Yankee Group (June 2011) predicts that there will be 500 million m-banking users

globally by 2015.

Currently, 27 percent of all survey respondents use mobile banking--far more thanuse m-commerce (13 percent), mobile coupons (11 percent) and mobile payments (9

percent).

Global Industry Analysts (GIA) (February 2010) predicts the global customer base

for m-banking will reach 1.1 billion by the year 2015.

ABI Research (January 2009) forecasts that in 2013, there will be nearly half a billioncustomers of MFS, including m-banking, mobile domestic person-to-person payments

(i.e. money transfers) and international person-to-person payments.

Courtesy of MobiThinking (www. mobithinking.com)


8/32

Mobile Employee Workforce Trends

TheAlways-On Workforce

Last quarter we declared the end of downtime, as 91 percent of mobile workers

admitted they checked their smartphones during their otherwise unoccupied moments

of the day. This quarter we asked specifically when these mobile workers were doing

their work. Not only were they checking their email first thing in the morning, 38

percent worked before their commute, 25 percent worked during their commute, and22 percent worked again on the way homeeach and every day.

The iPass Global Mobile Workforce Report 2011 iPass Inc.

Evolution of a Mobile Workforce

89 of the top 100 US companies offer telecommuting;

58 percent of companies consider themselves a virtual workplace; only nine percent of employees worked at headquarters; and

67 percent of all workers used mobile and wireless computing.

The Insight Research Corporation


9/32

Evolution of Mobile BPM

Workflow(person to

person)

1980s

EAIEnterpriseApplicationIntegration

(system tosystem)

1980s

Workflow+EAI

1990s

Workflow+EAI

Monitoringand

Reporting

1990s

BPM = EAI +Workflow

Pure PlayBPM and

Systemfocused

BPM

2003

BPM SuiteBPM +

Mobile BPMFeatures

Mobile BPMSuites

*Courtesy of Sandy Kemsly, Analyst in her BPM History (http://www.column2.com/category/bpmhistory/)


10/32

What is Enterprise Process MobilityTM

?

Enterprise Process MobilityTMmeans that the following stakeholders cancollaborate on business processes via mobile devices, thereby mobilising the

enterprise and improving process performance:

Employees (Process Operators)

Customer End Users

Managers

Process Developers


11/32

Benefits of Mobile BPM vs. Deskbound BPM

Deskbound BPM Mobile BPM

Access to deskbound workstation limits

access to processes during off-hours,

travel.

Ability to manage processes any time,

everywhere.

Processes actions take more time. Touch/click actions can be completed

faster.

Managers who are on-the-go have cannot

monitor performance.

Mobile MI enables managers to monitor

progress at all times.

E-Commerce customers must do

commerce on their desktop only.

M-Commerce can be done from mobile

devices.

Limited customer service Full customer service

Limited employee satisfaction. Greater employee satisfaction, ease-of-use


12/32

Mobile BPM Features

Secure

Platform independent

Familiar, clear and easy user experience

An alternative and an extension to the PC

Information-rich notifications

Action tasks from emails

Concise forms for actioning tasks

KPIs and other MI on the mobile

Easy to configure mobile user experience


13/32

Secure

In todays connected world, we need to protect

our information more than ever:

Any mobile application needs to be

secure.

A mobile BPM solution needs to be

particularly secure.

The use of industry standard security

protocols and techniques is fundamental.


14/32

Platform Independent

An enterprise mobile offering must be platform

independent:

The use of HTML5 allows a common code-base

across the range of mobile platforms.

Sequence KineticssProcess TO GO Mobile isdesigned to work effectively on all the major

mobile platforms.


15/32

Familiar, clear and easy user experience

We expect a high standard of user experience with all

mobile interactions.User experience designed specifically for the mobile:

Utilised familiar smartphone UI concepts

Simple touch-driven navigation

Clean, clear user interface Simplified functionalitymore sophisticated

functionality is tucked away, but still available

Simplified forms, possibly with a reduced field set if

required. Fast, responsive

Easy to access


16/32

An alternative & an extension to the PC

Mobiles offer an alternative to the PC when wereout and about:

Same experience and functionality as PC-based

user interfaces. An alternative to PC-based interaction, not a

replacement.

But also, mobiles offer extended capabilities to BPM:

Use of on-board features, such as the camera,geolocation, SMS etc.


17/32

Information Rich Notifications

BPM is often about decision making. Providing pertinent

information on the mobile aides effective decision making:

Task recipients receive notifications of events and tasks.

Either as an email and/or a message in the mobile app.

Notifications contain:

All the background information required for

an informed decision.

What the recipient is required to do, and by

what time.

Easy access to actioning the task


18/32

Action tasks directly from emails

Mobile apps arent always the answer.

We live in the Age of Email: Sequence Kinetics One Click

allows the recipient of a task to

action the task at the click of a

button.

The buttons, defined by the

process designer, gives a set of

options from which the

recipient of the task can maketheir decision.

Not just Approve and

Decline!


19/32

Concise forms for actioning tasks

We dont know how a user is going to interactwith their assigned task, therefore we:

Allow the user to interact however

is appropriate at the time.

Enable One Task, actioned on a

PC or a mobile.

Create multiple user experiences

tailored to the viewing device.


20/32

KPIs and MI on the mobile

Information is king. In todays world we

demand faster and easier access to that

information:

We enable managers and executives tomonitor how their business is

performing while on the move.

We empower them to make decisions

more quickly and easily than has previously

been possible.


21/32

Easy to configure mobile user experience

The mobile experience can betailored to a customersrequirements, branding etc. A feature-rich Design Studio allows

processes to be automated andforms to be built quickly and easily.

Capabilities for both the businessuser and the IT developer.

The use of mobile parts allowsthe designer to configure anapp for a specific requirement.

Multiple Platforms is a

HotChangeTMfeature!Click hereto learn more.
http://www.pnmsoft.com/technology/hotchange/http://www.pnmsoft.com/technology/hotchange/


22/32

Access to Enterprise Information

Extend the range of the enterprise. Access information andupdate information within your enterprise systems while outand about.

CRM ERP

ECM

SharePoint Finance

HR PLM

SCM

In-house Bespoke


23/32

Case Study: Energy Provider

A leading energy provider is usingSequence KineticsTMto manage its core processes,which include service installation atcustomer sites, government approval forprospectors, and inspector certification.Engineers and technicians can connect to

Process TO GOMobile BPM in the fieldfrom their mobile devices, enabling them tosee up-to-the minute scheduling changes and meet commitments.

As part of the solution, Google Maps are integrated into Sequence KineticsMobile forms and searches, so that employees can pinpoint the customer's

location.This solution's benefits include increased flexibility due to real-time informationaccess, reduction in costs incurred by facilities damage or non-compliance, andimproved customer service.


24/32

Sequence Kinetics Mobile BPM Offerings

PNMsoft has a range of offerings that combine

to deliver a leading mobile BPM solution:

Sequence Kinetics BPM Suite

Cloudworks

Process TO GOMobile

Sequence Kinetics One Click

Sequence Kinetics EnterpriseSystem Connectors


25/32

Does Mobile BPM = Cloud?

It doesnt have to be related! Many Sequence Kinetics customers require

their BPM suite to be on premise.

Process TO GO Mobile in combination withCloudworks allows mobiles to connect securely

with the on-premise environment.


26/32

Sequence Kinetics Mobile BPM Demo


27/32



28/32



29/32



30/32

Intelligent Business Process Management Suite (iBPMS).

Powered by PNMsofts unique HotChange technology.

Rapid build and change of high availability workflows.

Intensive human collaboration.

Development lifecycle governance.

Extends Microsoft platforms like SharePoint, Dynamics and Azure.

Integrates with popular ERP/CRM products.

Unparalleled mobile capabilitieswrite once run everywhere.

Based on .NET, leverages existing development skills into BPM expertise.

Answers business need for high frequency of process change AND IT need for a

well-controlled process development environment.

Sequence Kinetics: Intelligent, Mobile, Dynamic


31/32

Global company, offices and partners network worldwide

Sequence Kinetics: leading Intelligent BPM Suite with tight integration to

Dynamics, mobile capabilities and unique HotChangeTMtechnology

Provider of Vertical and Horizontal BPM solutions

Endorsed by Bill Gates (Click Here for the video)

Microsoft BPM & SOA Partner of the year finalist 2009

Gartner BPM Cool Vendor 2010

IDC Major BPM Player 2011

Trusted BPM partner for Fortune 2000 companies

About PNMsoft
http://www.pnmsoft.com/Downloads/Office_System_Developers_Conference_2008.wmvhttp://www.pnmsoft.com/Downloads/Office_System_Developers_Conference_2008.wmv


32/32

www.pnmsoft.com | [email protected]

Phone: + 44 (0)1923 813420

enabling the mobile workforce - achieving enterprise process mobility

Documents