SECURE REMOTE WORKING SOLUTIONS

ENABLING DISTRIBUTED WORKFORCE

MARCH 2020

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PLACING YOUR EMPLOYEES’ SECURITY FIRST AS THEY MANAGE WORK FROM THE SAFETY OF THEIR HOMES!

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As the world is coping with the effects of COVID-19, it’s paramount that you

ensure the safety of your employees first by allowing them to work from

home. But this requires your employees to access critical business

applications outside the traditional boundaries of your network – creating a

new range of connectivity, security and collaboration challenges.

At Tata Communications, we are standing by your side to support your

business continuity efforts at this uncertain time by enabling remote working

that allow your employees to stay productive and safe

As the world is coping with the effects of COVID-19, it’s paramount that you

ensure the safety of your employees first by allowing them to work from

home. But this requires your employees to access critical business

applications outside the traditional boundaries of your network – creating a

new range of connectivity, security and collaboration challenges.

At Tata Communications, we are standing by your side to support your

business continuity efforts at this uncertain time by enabling remote working

that allow your employees to stay productive and safe

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Productive collaboration with their teams, partners

and customers across borders

Secure access applications & data that have been

restricted to corporate network

Secure access of end customer’s applications to

provide continued support

Seamless extension of workplace and back

office operations to remote agents

AS ENTERPRISES PROVISION FOR MASS WFH THEY NEED TO ENSURE

BUT IT MAY NOT BE AS SIMPLE AS IT SOUNDS!ENTERPRISES ARE FACED WITH NEW RANGE OF CONNECTIVITY, SECURITY AND COLLABORATION CHALLENGES

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Unoptimized network resulting in Poor User experience

Limited collaboration hampering staff productivity

Unsecured access, Violation of user privileges and

Possible identity theft

Inability to extend contact centre infrastructure to home

agents to deliver business as usual

Are meeting apps not easy to access or use at home?

Worried about insecure data exchanges over the public

internet?

VPNs and browser services slowing office applications

down?

Contact Centre agents with unreliable remote

connections?

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NOT TO FORGET THE COMPLIANCE, BUDGET AND IMPLEMENTATION CHALLENGES

Ensuring adherence to regulation, policies and guidelines of your company and of

your end customer continues to be a living mandate

The uncertain surge in demand to enable remote working in scale is pushing IT

decision makers to find alternate solutions that can be managed within the

already stretched budgets

The ground implementation challenges of identifying, deploying and making the

right solution up and running to meet the current situation is keeping IT decision

makers awake /

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With proven practices and experience, Tata Communications can design, deploy and manage the right mix of remote working solutions

across connectivity, secure access, collaboration or extending back office operations to home agents ensuring the business runs as usual

TATA COMMUNICATIONS CAN HELP ORGANIZATIONS PUT A RAPID RESPONSE TO THE COVID-19 SITUATION TAKING A CONSULTATIVE APPROACH TO ENTERPRISES’ CURRENT IT, COMPLIANCE AND BUDGET SITUATION

Secured access to applications and data with uncompromised

performance

Productive collaboration across employees, partners and customers from the boundaries of

home

Extension of BPO/KPO operationsseamlessly to home

agents

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PRODUCTIVE COLLABORATION ACROSS EMPLOYEES, PARTNERS AND CUSTOMERS FROM THE BOUNDARIES OF HOME

Sign up for a free trial today!

Sign up for a free trial today!

Tata Communications UCaaSCisco Webex

Tata CommunicationsUCaaS Microsoft Teams

Tata CommunicationsConnections for

Microsoft Teams – UCaaS

A fully managed collaboration

service with global connectivity,

voice, network and lifecycle

management for Cisco Webex. Tata

Communications can help to deploy

‘work from home’ solutions quickly

and with no financial commitment.

Make the most of Microsoft

Teams capabilities with Tata

Communications’ dependable

managed services, Direct Routing

and extensive domestic voice

coverage across 27 countries. We

can help to deploy ‘work from

home’ solutions quickly and with no

financial commitment.

Tata Communications

offers productivity of Microsoft

Teams with the simplicity of

connected audio. With full phone

capabilities in Microsoft Teams,

Tata Communications Connections

enable the user to join a Teams

meeting from phone and dial out

from a meeting to a phone number.

Global Secure Internet Gateway (GSIGS) and Manged

Authentication (mAuth) Netfoundry

Managed Windows Virtual Desktop Services on Azure

mAuth adds an additional layer of

security to the authentication

process with 2 factor

authentication, while GSIGS allows

secure access to applications and

data residing in the enterprise data

centre and/or public cloud

infrastructure. Together, these

solutions enable end user access

control and policy compliance

along with seamless user

experience to manage and deliver

work as usual.

Net Foundry can help organizations

access applications in any location,

from any device, using internet and

ensuring users have highly

performant, reliable and military-

grade zero trust connectivity to

their business resources. It can

connect cloud, IoT, & business-to-

business apps over any combination

of WAN or Internet connections

with agility and security.

VDI on Azure can enable secure

remote access to enterprise

applications like SAP, Office 365

and more with policy enforcements

ensuring security and compliance

adherence for users working

remotely. Tata Communications

can swiftly provision and manage

Windows Virtual Desktop Services

on Azure reducing deployment and

management complexities.

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ENABLING SECURED ACCESS TO APPLICATIONS AND DATA WITH UNCOMPROMISED PERFORMANCE

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SEAMLESS EXTENSION OF WORKPLACE AND BACK OFFICE OPERATIONS TO REMOTE AGENTS

Tata Communications' Contact Centre as a Service (CCAAS)

CCAAS is a digital ecosystem enabler empowering companies

to offer exceptional omni-channel customer experience.

Our InstaCC & InstaCC Global solutions helps businesses

to globally turn on and off agent seats, extend a secure

eco-system to the agent’s home location and turn call

handling into a great conversation leveraging our

Global SIP Connect solution, without compromising

on the customer delight!

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FLEXIBLE BANDWIDTH FOR INTERNET & HYBRID WAN

Enterprises on our network with the need to expand the

bandwidth to support work-from-home during the

Corona outbreak can rely on flexible upgrades of Global MPLS

VPN, Internet and cloud connect bandwidth along with

firewall-as-a-service to meet the current demand of

remote access. All this with flexible terms and billing

options to cater for the short-term requirements

ASSURED BUSINESS CONTINUITY WITH SECURE WFH

WE STAND BY YOU!

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