enterprise mobility - enabling the mobile workforce
DESCRIPTION
Why do you need a mobile strategy? Who makes up the mobile workforce? The benefits of enterprise mobile solutions. It's time to get mobile - KPMG can helpTRANSCRIPT
Enterprise Mobility Enabling the Mobile Workforce
1 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Why do you need a mobile strategy?
of business leaders predict that mobile-first companies will
disrupt mature industries in 2013
of them rank mobility at the top of their list of strategic priorities
Source: 2013 IDC/Appcelerator report
Less than half have a comprehensive mobile strategy
2 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Start where the numbers are…
or ~60 million Americans are members of a mobile
workforce* of key decision makers cite
that support of a mobile workforce is a key area of
priority**
* Source: Yankee Group **Source: Forrester Research ForrSights Networking and Telecommunications Survey, Q2, 2012. Base: 1535 North American and European IT decision makers.
3 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Who makes up the mobile workforce?
Note: The typical telecommuter using VPN and desktop or laptop is NOT a mobile worker.
4 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Traditional vs. technology-enabled mobile workforce
Paper-oriented approach
Office check-in
for work
orders.
Paper dependent
forms
Manual recording on paper forms
Office check-out to turn in
paperwork and reports
Technology-enabled approach
Remote login for work
Electronic recording in
field and real-time updating
Electronic record of
compliance reporting
Increased productivity
of field workforce and accuracy
of data
5 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Benefits of enterprise mobile solutions
6 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Tools for the modern day field force
Allows workers to improve efficiency and accuracy
Photograph pre- and post-state of proof of completion Enable proactive, cost -saving work
Mash-up geo-data with system metadata
Eliminate handoffs
Leverage geo-spatial data to create value
7 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Supercharge your sales teams
Enables sales to improve customer satisfaction and increase sales
Capture key information to build customer rapport
Perform complex calculations to help upsell efforts
Present custom canned analyses to drive decisions
Create new customer records remotely
Email sales material without drafting an email
8 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Empower your executives
Navigate through key dashboards easily
Gives executives access to key data and performance metrics
Show key metrics with click through details
Connect to social media and show key buzz
Showcase product sales performance
Email dashboards without drafting an email
9 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Security is a critical consideration!
7.1 million smartphones were lost, damaged, or stolen in 2012*
80% of consumers use their personal phones or tablets for work**
72% of businesses are in process of or planning to further adopt mobile devices***
*Consumer Reports ** MobileIron ***KPMG Intelligent Finance Organizations Report
Always be sure you: • Implement technologies that limit risks from
compromised or misplaced devices. • Design applications that ensure security is
never compromised for user experience.
10 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Getting started – developing your mobile strategy
Look at your business goals and your employee needs…
Think about how the mobile form factor and capability set can be used to innovate …
Focus on performance…
Build a premium user experience for your employees
Don’t patch web applications to “just work” on smart phones and tablets…
Don’t limit mobile innovation to customer -centric solutions only
Don’t skip strategy creation…
11 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
KPMG can help. Contact us.
Want to know more? Want to get started on your mobile strategy and solutions?
KPMG has the experience to help you enable your mobile workforce of today and tomorrow.
www.kpmg.com
It’s time to get mobile…
12 ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved.
Additional KPMG contacts
Lou Trebino Managing Director, Disruptive Technologies +1 973 912 4619 [email protected]
Michael Benza Director, Mobile Solutions +1 212 954 2280 [email protected]
Steve Chase Principal, Global Lead Management Consulting Technology +1 214 840 4200 [email protected]
Miriam Hernandez-Kakol Principal, U.S. Technology Enablement Leader +1 973 912 6227 [email protected]
Matt Bishop Principal, Global CIO Advisory Leader +1 214 840 2749 [email protected]
Rick Wright Principal, Global Lead Cloud +1 617 988 1163 [email protected]
Cliff Justice Principal, U.S. Leader Shared Services and Outsourcing +1 713 319 2781 [email protected]
Claudia Saran Principal, U.S. People and Change Leader +1 312 665 3088 [email protected]
Duncan Avis Managing Director, Customer Digital Strategy +1 703 286 8733 [email protected]
Alton Adams Principal, Customer Strategy and Growth +1 404 222 3000 [email protected]
Dave DiCristofaro Partner, Global Lead Risk Consulting IT Advisory +1 212 872 3382 [email protected]
Sanjaya Krishna Principal, U.S. Digital Risk Consulting Leader +1 703 286 8504 [email protected]
John Hair Director, Risk Consulting and Digital Services +1 312 665 3606 [email protected]
Greg Bell Principal, U.S. Service Leader Information Protection +1 404-222-7197 [email protected]