Enhancing IT Systems with Cloud Mobility

Service Management Expo 2014

Accenture’s 2014 mobility study explores how companies are applying digital technologies to help improve various aspects of their business.

77% of participants considered mobilityamong their top five priorities for 2014.

43 % said that mobility was in their top two priorities.

39% will allocate budget to mobility toimprove field service / customer service delivery.

Is Mobility Important to Business Executives?

IBM conducted a survey of CEO’s and CIO’s in 2014, and asked them to

identify the key technologies they intended to invest in over the next

few years.

Mobility solutions and cloud computing were identified as being of key

importance:

Is Mobility Important to Business Executives?

Source: The Customer-activated Enterprise - Insights from the Global C-suite Study, IBM Business Value Institute, 2014

62% of respondents in the Accenture study identified Cloud technology

as being in their top five priorities for 2014.

Cloud-based technologies provide businesses with a low-cost

way to implement new systems, including mobile workforce

management.

Cloud-based management systems are:

• Low-cost – op-ex instead of cap-ex – more affordable for SMEs

• Faster to Deploy – can be deployed in days, rather than months

• Mobile – Can be accessed anywhere, anytime via a web browser

• Easy to Integrate – Mobility API Services enable Mobility plug-ins

for existing systems

Combining Mobility and Cloud for Success

• In 2010, a study asked over 2,200 decision-makers were asked what

benefits their firms have experienced as a result of deploying mobile

applications:

Why Choose Mobility for Your Business?

Source: Forrester, Enterprise and SMB Networks and Telecommunications Survey, North America and Europe, 2010

What Factors Drive Mobility Adoption?

Competitive EdgeNeed to move business information quickly between field staff and the office to be more productive and stay ahead of the competition.Cost PressuresEconomically challenging times forcing companies to look at more efficient ways of doing business.

Smartphone Revolution Low cost, feature-rich smartphones and tablets, bandwidth everywhere and getting faster.

Compliance with Regulation & LegislationNeed efficient way to monitor worker performance & safety, Vehicle Inspection Checks,Risk Assessments.

Problems Solved by Cloud Mobility Solutions

VisibilityLack of visibility of staff when they leave the office, leading to inefficient scheduling, compliance and customer service issues.ProductivityLow productivity due to inefficient scheduling, or processing delays to collate paper forms, photos and send back to the office.

EfficiencyHigh administration costs due to manual processing of paper forms & data re-entry, difficulty transferring data to office IT systems.Proof of Delivery / Attendance Lost, incomplete, or delayed paperwork = no proof of service delivery and inaccurate records on internal IT systems.

Provide a better service, at lower cost, with cloud and mobility solutions,

integrated with your existing IT systems for an end-to-end solution.

Enhance the investment in your office systems by adding

mobility to these systems, providing a communication channel

between your office and field staff, to improve the quality of service

provided and enhance reporting for your business.

A flexible and open API suite enables you to integrate mobility

with

almost any existing IT system, including finance, invoicing, ERP, HR

stock and inventory management, and more.

Mobility as a Connector

Mobile Workforce Management solutions enable you to:

• Know where your employees are located when outside the office;

• Assign work to the employees, sending details to their mobile

phone;

• Capture data in the field and receive status updates and accurate

job reports.

• Transfer data from field to office IT systems faster and more

accurately for reporting.

What is Cloud Mobility?

Mobility solutions create significant efficiencies

in scheduling and dispatching jobs to teams

and technicians out in the field.

Mobility solutions enable faster reporting and analysis

of work completed in the field. Progress updates and

confirmation of job completion enable immediate

invoicing and increase customer satisfaction.

With no data re-entry or paperwork to process

for timesheets and job reports office staff save time

on administration to get more work completed per day.

Improve Efficiency in the Office

With mobility, staff can work smarter and faster

with standardized job instructions and real-time

job status reports sent back to the office,

field staff get more work done per day and

improve their first-time fix rate.

Verified proof of delivery with photos, signatures

and faster transfer of information back to office IT

systems for accurate reporting and invoicing.

Increase Productivity in the Field

• Eliminate up to 100% of paperwork and data re-entry

• Reduce administration time and costs by up to 50%

• Improve employee productivity and compliance by up to 20%

• Reduce disputed invoices by up to 90%

• Increase customer satisfaction with service delivery

• Improve visibility of employees and assets in the field

• Create detailed, accurate reports in minutes rather than days

• Irrefutable proof of delivery with real-time verification of data

Benefits of Cloud Mobility

Accident Exchange is one of the largest

accident management companies in Europe.

Formed in 2001, they now operate a fleet of

3,000 cars in the UK, including all of the major

manufacturer brands and models.

“GeoPal helps us with accurate records of vehicle inspections and time-

stamped

proof of delivery. Because it is cloud-based, the ease of installation and

pricing

were light-years ahead of the competition - GeoPal is very intuitive, it

works.”

Chris Pickering, Director IT Operations, Accident Exchange

Success Story:

Eliminate Paper to Reduce Costs

• With GeoPal each driver receives full, accurate job information on their smartphone,

which will save Accident Exchange more than £50,000 per year in printing,

materials, and administration costs.

Improve Accountability:

• Secure APIs ensure safe and accurate transfer of data collected

to internal IT systems, reducing costs previously absorbed due to lost paperwork.

• As all information collected on mobile forms is time, date and location stamped, it

provides a verifiable audit trail for vehicle inspections and proof of service

delivery.

• Driver performance has improved also, as GeoPal promotes honest time-keeping,

leading to efficiency gains in fuel costs, man-hours and administration.

Success Story: Accident Exchange

GeoPal is a cloud service and mobile app to manage mobile

workforces, reducing

administration costs and increasing productivity, giving your

business a competitive edge.

• GeoPal is an ‘off-the-shelf’, yet highly configurable, web & mobile

application for creating and dispatching mobile forms, capturing data

in the field, and receiving accurate reports from the field in real time.

• GeoPal is used by companies in many industries to increase

productivity, reduce costs, enhance visibility of field workers & assets,

and improve business processes to gain a competitive edge.

What is GeoPal?

Enhancing IT Systems with Cloud Mobility

Service Management Expo 2014