enterprise pushmail mobiledesk - samsung sds
DESCRIPTION
Mobiledesk is the combination of Samsung Electronics' device with Samsung SDS’s mobile solution. It is Samsung offering an Enterprise Mobility Service in real-timeTRANSCRIPT
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Device NetworkSolution
What is Mobiledesk?
Mobiledesk is the combination of Samsung Electronics' device with
Samsung SDS’s mobile solution.
It is Samsung offering an Enterprise Mobility Service in real-time.
What is Mobiledesk?
SDSA
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Why Mobiledesk?
Provides optimized solution for the enterprise environment; tailored
specifically for the company’s customized services.
Proven reliable service and security to provide a “Total Service.”
Why Mobiledesk?
Support
Various
File
Formats
Robust
Security
Features
Real-time
Email update
Premium
SI Service
View Email
in Original
Format
Dedicated
UI
Using True-Push, real-time
email update is provided
Keep files secure through multiple
verification; i.e. Device and network
password protection
Supports various file formats,
including DRM files
Customizable User
Interface (UI) according to
the company
Can view mail/approvals all in
original format; can view and
download attachment
Reliable IT Service for
smooth operation
SDSA
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Why Mobiledesk? [Value] There is a need for real-time decision making mobile solution for companies in
every industry.
In conjunction with existing corporate systems’ mobile services, the
responsiveness in the field increases for better efficiency.- Groupware(Default), Enterprise System (ERP, CRM, SFA, FFA, SCM, BI, KMS, PLM, etc.)
※ Analysis of the Needs for mobile service were done by interviewing key customers.
ImproveField
ServiceEfficiency
StrengthenBusiness
Responsiveness
Real-timeDecisionSupport
Tele-communication
Insurance Card CPG &
Pharmacy
Manufacture
&
Construction
Delivery
& Gas
Key Decision Maker
Sales
Customer
Service
ERP
SFA
KMS
BI
FFA
PLM
SCM
CRM
Mobile
Gro
upw
are
Existing Enterprise SystemValue Role
※ Target Industry Analysis: 1,000 companies based on industry-standard
Industry Fit
√
√
√
√
√
√
√
√
√
√
√
√√
Why Mobiledesk?
& Bank
SDSA
• ERP : Enterprise Resource Planning • CRM : Customer Relationship Mgmt. • SFA : Sales Force Automation • BI : Business Intelligence
• KMS : Knowledge Mgmt. System • SCM : Supply Chain Mgmt. • FFA : Field Force Automation • PLM : Product Lifecycle Mgmt.
- 4 -※ Source : Samsung SDS SOA Consulting
Why Mobiledesk? [Benefits]
Average 40% of the working class are on the road. Mobiledesk improves
accessibility on the road.
Real-time decision making and reduced business lead time, leading to greater
productivity.
Sales &
Marketing
Customer
At Desk
On the
Road70%
30%
70%
30%
60%
40%50%
50%
60%
40%60%
40%
Technology
Partner
Purchasing
PartnerCustomer Customer
R&D Production Logistics Service
Customer
Value
Chain
Average
Improve Accessibility
Real-time Decision Support
Why Mobiledesk?
Productivity
Maximize Customer Value
SDSA
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Why Mobiledesk? [vs. RIM] Mobiledesk provides more features then the leading competition.
(i.e. real-time push, security, and battery-life)
Why Mobiledesk?
Samsung Mobiledesk
(Release Date: 08-08)Evaluation
RIM BES
(Release Date: 12-08)Evaluation
Support •Android / Windows Mobile ●• Blackberry Bold 9000
• BlackBerry OS◐
Function
• Basic groupware
: Mail, Contacts, Calendar, Address, Agenda
• EMS Extension
: Company-specific business system integration
• Support for company-specific UI
●
• Email, Address, Calendar, Agenda, Memo
+ Remote File Access
• No support for company-specific UI
◐
Real-time • SEVEN True Push (3 million users) ● • BlackBerry Push ●
Mail Server • Exchange, Domino, Acube ● • Exchange, Domino ◐
Security
Network- End to End
- Mobile VPN Tunnel
●
Network- End to End
- Mobile VPN Tunnel
●
Device
- Remote Wipe Out
- AES Data Encryption
- Secure Document Handling
(View Attachment Only)
Device
- Remote Wipe Out
- AES Data Password
- Wi-Fi, Camera, etc. control
SDSA
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Solutions
Mobiledesk MySingle offers different solutions to meet your company
needs.
Solutions such as Email Sync, Custom UI, and Web Viewer are
available.
Solutions
Real-time Email Sync
Security
Customizable UI
Document Viewer
Web Viewer
Remote File Manager
Premium SI Service
SDSA
- 7 -SDSA
Solutions
Mobile & Internet Intranet
NetworkMobiledesk
Enterprise
Email Solution
Online User
Company Email Server
- MS Exchange
- IBM Domino
- POP3
-In-house developed
email server
(Require SI separately)
AdminConsole
Firewall
SDS
Mobile
Center
Complete integration of company’s email capabilities (Receive, delete, view, etc) Key Features: Real-time email update, Calendar/BizCard sync, online employee
search
Email Server Support: MS Exchange, IBM Domino, ACUBE, POP3 (POP3 email only)
SI required for in-house developed email server
Solution Real-time Email Sync
- 8 -SDSA
Mobile & Internet
Verizon
Mobiledesk
Enterprise
Email Solution
Company Email Server
Admin
Console
Firewall
Network Encryption
End-to-end encryption between Device and server
(No intermediate decryption) 128bit AES and SSL
Device SecuritySave email with encryption (3DES)
Auto Screen Lock (30min of inactivity)
Multiple Authentication & Remote Management
Authentication of user’s information & device
(Prevent ID theft)- Lost device (Remote Wipe)
Powerful remote management capabilities
Intranet
Robust security that covers everything from network to remote management. Important data is secured even if the device is lost or hacked.
Solutions
SDS
Mobile
Center
Solution Security
- 9 -SDSA
Place company logo on the main page
(Logo image file provided by the company)
Design the UI to reflect the company’s CI
Choose icons associated with company
(Can use own image files for icons)
※ UI development service for companies with over 1000 users
Ability to customize the UI to reflect the uniqueness of one’s company. Customizable: Logo, Tone & Theme, Icon
Various presets available for tone, theme, icon, and UI design
Solutions
Solution Customizable UI
Company
Logo
Tone &
Theme
Icon
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View Attachment Document Types Extension
MS Office 2003, 2007(Word, Excel, PowerPoint)
.doc/docx, .xls/xlsx, .dot(format), .ppt/pptx, .pps/ppsx
Acrobat PDF .pdf
Hangul .gul, .hwp
HTML, MHTML Document.html, .htm, .mht(ActiveX Not Supported)
Image File .bmp, .gif, .png, .Jpg, .jpeg, .tif, .tiff
Text, RTF Document .txt, .rtf
Outlook Electronic Mail .eml
Compressed File.zip, .arj, .rar(Password, Multiple Compression Not Supported)
Password Protected File .doc, .xls, .ppt, .gul, etc.
View Mail/Approval in Original Format
View original Mail/Approval attachments through image streaming, for a fast and
easy viewing Prevents unwanted leak of documents by disabling the downloading of attachments.
Zoom in/out with the use of the integrated touch controls.
Support for various formats (32 formats; refer to list below).
Solutions
Solution Document Viewer
SDSA
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MobiledeskWeb Viewer
Solution
Carrier SDS
Mobile
Center
Web-based Enterprise System
Web-based Enterprise System
Firewall
Solutions
Solution Web Viewer
Mobile & Internet Intranet
SDSA
*Windows Mobile Mobiledesk screenshots
Quickly and easily view the web in its original format Most web-based business systems can be applied (marketing, sales, support, etc.)
Implemented with the minimalist configuration to the existing system.
- 12 -SDSA
PC /
File Server
Users
Search
/Download
Network SDS
Mobile
CenterMobiledesk
Email Solution
Enterprise Email Server
Firewall
Permission
/Encryption
Attachment
Remote File Management
Solution
Solutions
Solution Remote File Manager
Mobile & Internet Intranet
*Windows Mobile Mobiledesk screenshots
Have safe access to your PC / File Server through your mobile device! Search and download files on your PC / File Server.
Manage user’s access permission and log-ins for folders and documents.
Send attachments without downloading in conjunction with Mobiledesk Email Solution (Data usage applies)
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Note Labor
GroupwareApproval Integration 1.5~2MM Required
Integration of in-house email server 3.5~4MM Required
Legacy Mobile System
Common Industry Mobile Service System (ERP/SCM/CRM/SFA/FFA etc.)Separate Estimate
Required
Special Industry Mobile Service System
(Logistics/Recycle/Onsite Management System)
Separate Estimate Required
Requirements Analysis /
Design
Development
& Testing
Implementation
/ Distribution Termination
ProjectManagement
Supporting
Engineering
ProjectSteps
Activ
ity
Ma
inte
na
nce
Samsung SDSA will provide the best possible mobile service, that is personalized
and tailored specifically for your company.
Premium SI Service Target Area
Premium SI Service Implementation Procedure
Solutions
Solution Premium SI Service
SDSA
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Mobiledesk Projects
Mobiledesk Case Study : Samsung Group Function: Mail, Approve, Schedule, Employee Search, Contacts, etc
Basic groupware service Effect: ① Real-time communication anytime, anywhere
② Accessibility to work to increase productivity and corporate
competitiveness
Note: 10,000 Samsung Group users Plans to add more users
E-SearchSchedule
Approval
Option
Service Desk
Refresh
Menu
Send/Receive mail
Search and save
employee’s contact
information
Check schedule and
sync in mySingle
Check status of requests/approvals
Problems/Comments
Update to current lists
Basic settings /
Account settings / Version Update
Menu for Mobile mySingle
SDSA
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Mobiledesk Projects
Mobiledesk Case Study : Korea Daily Function: Upload/view news articles in real-time, Electronic Payment, Mail,
Approval, Calendar, E-Search, Contacts Effect: ① Upload and edit articles on the go
② Fast transactions; capable of doing business in various
environment
Note: News(Encrypted) by category, Upload/View, Calendar Invite, Approval
Integration
[Mobile Groupware] [Upload Article]
[Approval] [Attached Approval]
[View Article]
시작
*Windows Mobile Mobiledesk screenshots
SDSA
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Mobiledesk Projects
Mobiledesk Case Study : Samsung Electronics America
Function : Real-time logistics information system integration Effect : ① View real-time logistics information with Data Visibility
② Improve accuracy of demand forecasting, distribution,
inventory reductions, store management
Note : Use offline, bulk transfer, auto-sync/upgrade, Multilanguage
support
[Launcher] [Stock] [Management] [Data Analysis]
Sta
rt
Start
Sta
rt
*Windows Mobile Mobiledesk screenshots
SDSA
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Mobiledesk User Satisfaction Survey
Mobiledesk Projects
Source : Samsung SDS Mobile Groupware User Satisfaction Survey (07.2009)
Not Satisfied 10.6%
Normal 39.0%
Satisfied 45.0%
Extremely Satisfied
5.4%
Satisfaction
89.4%
Satisfaction Usage Effect
Calendar
E-Search
4%6%
16%
73%
Business process and
decision making
Check email during
work hours
Use on the go or
while waiting
Usage Effect
Approval
16%
14%
15%
25%
31%
Calendar and schedule
use
Employee
search and
communication
SDSA
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Customer Relation and Support
Submit Application
/ Request Quote
Activate and
ship device
Application
Application
Form
2
Survey IT & Server
Environment
4Forward
Quote
5Install
Email Solution Server
8
Maintenance
11
Additional Solution
/ SI Service
*
Cu
sto
me
rM
ob
iled
esk
Initial Process Shipment & Installation Maintenance
- Information
- IT & Server
Environment
- Expected User Size
- Additional Services
- Type of Email Server
- Customizability
- Integration test
- Survey network and
infrastructure
environment
- Additional solution and
SI services
- Detailed estimates
- Any additional
services that might
need added (separate
quote)
- Depends on contract
- Takes1~2 days- Choose own #
- S/W installation
- Activate device
- Takes 2~5 days
9
- Personal, payment,
shipment information
- Provide secondary level
technical support
-Upon request
provide first level
Helpdesk through
outsourcing
(Separate invoice)
Mobiledesk Introduction Process From initial installation to maintenance, a One-Stop, Total Service!
Trained professionals will provide reliable and expert service from start to
finish.
Apply
1 3Provide
Information for use in device
7
Sign Contract
6
Use Service
10
SDSA
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IT Staffproductivity
(2.6%)Business
operations(17.4%)
IT costreduction(20.0%)
Userproductivity
(60.0%)
※ Source : IDC 2008
Total $888,536
(Per 100 Users)
ROI (Per 100 Users)
Mobile Service ROI Achieved 309% ROI in the first 3 years!
Invests $2,053 per year for a reduction of $8,885 to increase productivity.(Survey of over 1,000 employees from 7 major corporation in North America/Europe [2008])
Annual Profit(Per 100 Users)
[Appendix: ROI]
SDSA