epordo bt-e4 hardware manual 201410
DESCRIPTION
FINGERPRINT ACCESS CONTROL DEVICEHARDWARE MANUAL (EPORDO BTE4)TRANSCRIPT
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
FINGERPRINT ACCESS CONTROL DEVICE
HARDWARE MANUAL (EPORDO BTE4)
20141010 (VERSION.1.2)
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
Catalogue:
一 Product Features二 product parameters三 Product Items of attention四 Verification mode五 Product Operation Introductions( keyboard,
menu,,,)六 Product working status七 FAQ(Frequently asked questions)
一 Product Features
Support Multi‐languages for different countriesSupport level to level administrations based on fingerprint and code/password; userscan set different authority respectively
二 Technical Parameters
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
三 Product Items of Attentions
Please don’t install it in large temperature difference environment.
Please install in the roomwhere the temperature is appropriate.
Please don’t install it in dirty and moist places.
Otherwise using results and life of the equipment will be greatly affected.
Please don’t let the nonprofessional staff open the equipment or change the
circuit equipment.
Otherwise it will cause significant equipment failure even a fire or electrical short.
Please don’t use sharp objects or weights crushing to blow equipment.
Otherwise it may lead to equipment, fingerprint identification and exterior damaged,which will impact the use and appearance.
Please keep equipment away from dust, water and fire.
There may be some short circuit or fire caused by electrical equipment.
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
Please keep equipment away frommagnets and magnetic materials, or the strong
local magnetization.
It will avoid failure of displaying and storage components of equipment.
Please keep equipment steady.
Otherwise it may lead to internal or mobile equipment damage.
Please do not repair privately if equipment fails.
If you are in need of repairing equipment, please contact the equipment providers.
If in exceptional circumstances, we should put device out of door.
Special equipment for outdoor use, or distribute a protective shield that can effectivelyprevent it from malfunction.
Please don’t install the terminal in a private plane.
Otherwise the T&A process will fail and abnormal operating conditions will occur.
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
It is better to manage device by two or more admin.
It is useful to facilitate the coordination of the work of various departments and thetransition of related technical parameters.Equipment administrators need to study the methods of operation seriously.
And then the equipment can be operated in normal procedure, and kept in goodconditions.
Please make a copy of backup data after equipment being used for a period of
time.
It can avoid documents being lost when abnormal equipment happens.Please use the power adapter of manufacturer.
OEM power adapter is stabilizing and filtering, equipment can be supplied with powereffectively with it.
4 :Verification mode
(1)Password test* Press button 0‐9 .come out “Pass Verify “form .Entry registered ID and PasswordA When the ID and Password match the information registered that come out “Indentified”.display “ID”. “Name”. “Currenttime” (Software automatically calculates ). While voiceprompts correctly.B When the ID and password unregistered or not match the registered information .display“Press again” While voice prompts press again
As show in the right picture
Pass Verify
ID 6
PWDIn ****
No-ESC Pwd-OK
Indetified
ID 6
Name CC
11:20:06
a
b Indetified
ID 6
PWDIn
Enter it again!
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
(2)Fingerprint test* Put the middle of the finger have entry to the entry zone to press your fingerprint .A: When the fingerprint match the registered , come out the right form ,while voice prompts“Thank you”B: When the fingerprint not match the registered information or do wrong way .come out“wrong fingerprint” form . While voice prompt “Press again”
As show in the right picture
A B
五 Product Operation Instructions(keyboard,menu,,.)
(一) Keyboard
1 Keyboard CongfigurationAS shown in the right picture
2 Keyboard FunctionKeyboard function description is as follows:
ESC Exit when operates the menu
MENU Enter the menu operating state
OK Confirm the current
Move up the cursor when operates the menu
Move down the cursor when operates the menu
Fp Verify
Put away finger
Identified
ID 6
Name CC
11:20:06
Fp Verify
Place it again
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
09 Input numerical value when operates and selects the menu
Button of start and close
(二) Menu
Time Attendance has a Humane Menu operation. As 6 operation keys ,numeric keys to
select menu .keyboard input .and kinds of set and inquiry in Flexible .Also tell with
display ,beep and voice prompt for your operate
2.1 Distinguish menu
*Menu have operate menu .setting menu and Status menu
* The operate menu is for User Management
* The setting menu is to set some setting information for the time attendance
* The status menu is to inquire some system information about the time attendance
2.2 (form of the menu )
Press Menu to the A menu .have 6 to choose as the picture .have 2 ways to choose :1: Press the button “up” and “down” to choose the item2: Press the corresponding number to choose, For example: press “menu”.”2” you can getitem “Set com”
As show in the right picture
2.3 Register menu
*“Register” include “New Reg.” “Delete” “All EnrollData” “upload Reg.Data” In the A menuchoose “register user” and press OK to B menu* Choose “New Reg.” press OK to the C menu that New User Registration .registration asbelow:
MENU
1 2 3
Register Set com Set time
4 5 6
Advanced Set bell ViewInfo
ESC-ESC Con-Ok
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
As show in the right picture
1.IDYou can press 0 to 9 or press the button up and down to choose from“1‐999999999” to put in ID number
2.NameEnter the letter on the number key to put in your name .and press “OK” Systemwill store on the memory [ one ID one name ]
3.Finger
select“3 finger” and then press”ok” to enter into fingerprint registration steps;press same fingerprint for 3 times on the fingerprint sensor to save and recordinside devices’storage chip as your “feature code or template”the devicewill compare your fingerprint and and the recorded template whether same ornotto confirm your Identity the user;【 we suggest that the users register 2fingerprint data ,in case one of your registered injuried accidentally ; actually,one user ID can register 10 fingerprint data at the most】
4.PwdSelecet “4.Pwd”, then Press “OK” to set password .entry password with
Numeric keys twice to confirm [one ID one password ]
5.CardBecause of the Card is Non‐standard features ,Displayer will not showtheregistered all depended on the type
6.Admin
Selecet “5.Admin” then press“OK”to enter into Admin setup,total thress kindof Admin:Sup.User ,User ,Admin,different Admin u set, different contents u canadmin and set;【after the user setup all data and choose one kind of Admin,
please enter into menu to manage and setup again, at the mean time, you
need to press fingerprint or code to identity user firstly, then u will be
allowed to enter into menu,to set or manage,,】
7.Delete
Delete the registered information (ID,Name,Finger,Pwd)with “OK” and entrynew information
Register
1. New Reg.
2. Delete
3. All EnrollData
4. Upload Reg. Data
No-ESC Yes-Ok
Register
1.ID
2.Name
3.Finger Unset
4.Pwd Unset
5.Card Unset
6.Admin
7.Delete
User
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
Choose 2 “Delete”, press “OK”or “2”to the delete menuFirst: Choose “1”and press “OK” load in the registered “ID”Second: Choose “2”and press “OK” load in the registered “Mane”Third: Choose “3”and press “OK” to delete the “ID” and “Name” have been load
in
As show in the right picture* Choose 3 “All EnrollData”and press “OK” or “3”down load all the registered. acquiesce in“load down all” is empty .when “All EnrollData” press “OK” . Will come out “File Error”
As show in the right picture
Choose 4 “Upload Reg. Data”. Press “OK” or “4”up load all the registered with USB orTCP/RS485.Acquiesce “upload all “as empty .When “All EnrollData” come out “File Error”
As show in the right picture
Register
1.New Reg.
2.Delete
3.All EnrollData
4.Upload Reg. Data
No-ESC Yes-Ok
Delete
1.ID
2.Name
3.Delete
No-ESC Yes-Ok
Register
1. New Reg.
2. Delete
3. All EnrollData
4. Upload Reg. Data
No-ESC Yes-Ok
All EnrollData File Error!
Register
1. New Reg.
2. Delete
3. All EnrollData
4. Upload Reg. Data
No-ESC Yes-Ok
File Error!Upload Reg. Data
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
2.4 Data Download Menu
1.U‐down Can down load new record manager record and up load all registered2.Ethernet Use to set Ethernet the parameters for the time attendance ,entry as
users’network environment3.Rs485 Default setting “YES”,press up and down choose ”yes” or “no” to open or
close this function4.Budrate Default setting “38400”,press up and down key to choose one of “57600”,
“115200”,“9600”,“19200”as new Baud rate
Choose 1 “ U‐down” press “OK” or “2”to the C menu to down load with U disk as below
As show in the right picture
1.DownloadGLog
Press “OK”to load down new record .Default setting “download record”asempty ,then “Notransaction”come out
2.DownloadAllGLog
Press “ok” to load down all record ,default setting “download all record”asempty . “No transaction”come out
3.DownloadSLog
Press “ok” to load down newmanagement record ,default setting “newmanagement record download” as empty “File Error!”come out
4.DownloadAllSLog
Press “ok” to load down all management record ,default setting “allmanagement record download” as empty, “File Error!”come out
5.All EnrollData Press “ok” to load all register,default setting “all register download”“FileError!”come out
6.UploadReg.Data
Press “ok” up load all register, default setting “up load all register” as empty“File Error!”come out
Data Download
1. U-down
2. Ethernet
3. RS485 Dwnld
4. Baudrate
No-ESC Yes-Ok
38400
U-down
1.Download GLog
2.Download AllGLog
3.Download SLog
4.Download AllSLog
5.All EnrollData
6.Upload Reg.Data
No-ESC Yes-OK
Download Glog
No transaction!
Download AllGLog
File Error!
Download AllSLog
Upload Reg.Data
YesDownload SLog
All EnrollData
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
2 “Ethemet” press “OK” or “2”to the C menu use Ethernet load down . content as below :
1.IP Address Default setting “192.168.000.224”,Setting IP site with “ok” or “1” as user’snet work environment
2.Subnet mask Default setting“255.255.255.000”, To set subnet mask with “ok” or “2”asuser’s network environment
3.Defaultgateway
Default setting“192.168.000.001”,based on the actual networkenvironment, the used can press “OK” or “3” to Set default gateway
4.Port No Default “5035”,based on the specific condition, user can input port no.freely through digital keys or press up‐down buttons to select therequired port no.,【the port no. user set must be same as the Admin PC’scommunication port; or unable to communicate】
5.DHCP Default setting“NO”, Can use up and down key choose “yes” or “no” toaccept or close this agreement as user’s case
6.Servet Set Server setting include”DNS” user set it by dgital keys or up‐downbuttons to select “YES”or “NO)“server name"www.fkweb.com,comes withsoftware, can’t be changed! ), ”Server IP address” (default :192.168.000.001 the user can setup IP based on specific conditions)“Server Port no.” (default is “80” the user can input port no. through digitalkeys or choose port no. by up‐down buttons”),“Response”( default is “30”,the user can input numbersthrough digital keys or choose port no. by up‐down buttons”)
7.Server Req Default : NO (data transfer closed; the user can transfer data byselecting :yes or no through up‐down buttons according to specificconditions
8.Device Name FKATTEND 0000000001 【it comes with software, can’t be changed】
As show in the right picture
Data Download
1. U-down
2. Ethernet
3. RS485 Dwnld
4. Baudrate
No-ESC Yes-Ok
Yes
Ethernet
1.1. tIP Adress
2.Subnet mask
3.Default gateway
4.Port No
5.DHCP
6.Server Set
7.Server Req
Device Name
No-ESC Yes-OK
80
38400
5035
NO
NO
Server Set
1.DNS
2.Server Name
3.Server IP
4.SerPortNo
5.Response Time
No-ESC Yes-OK
NO
30
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
2.5(Set time)
As show in the right picture
2.6(Advanced)
Press ”OK“ or digital key”4“ to enter into Advanced,submenu shows below;
1.GeneralSetting
1.Machine ID:The only ID for the machine recognition when the machine networked,setting range“1‐255”[Can not work correctly when another machine with the samenumber in network, and will cause confusion when the PC management recordingthe attendance data, so please pay special attention to this setting]2.Language: Support kinds of languages settings; Simple Chinese, Traditional
Chinese, Spanish, Korean, Japanese, Arabic, etc., display shows the differentlanguage if select different, the default setting is “Simple Chinese”
1.Custom Default time shows current time,set the current time manually(itssequence:day‐month‐year then hour:minutes:secondsDate is calculated by software,no need setup manually)to setup
time through digital keys or up‐down button2.NTP IPaddress
Default setting “211.004.224.084”,User can press numeric key toentry NTP IP address as network environment
3.Time Zone As user ‘s time distribution,Press the up and down to choose“+8:00” or“ ‐8:00”
Current Time
1.Custom
2.NTP IP address
3.Time Zone
NO-ESC YES-OK
+08:00
Current Time
TUENO-ESC YES-OK
15 04 2014
18 46 50
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
ateFormat: Three format: “YMD”,“DMY”,“MDY”; default setting “YMD”4.VoiceOut:Select“YES”or “NO” to turn on or off the voice out
5.Volume:Volume range 1‐8, default setting “8”6.Auto Off:maximum of setting range is “255m”, default setting is “NO” to turn off theauto off function.7.Screen Saver:screen saver images appear interval, setting range“0‐255m”, defaultsetting“10m”,8.1:N Identify:higher the number set, more accurate contrast recognition in use,setting range “1‐4”, default setting “3”9.Verify: “C”, “F+C”,“F+P”, “F/P/C”
2.AdcenceSetting
1. Delete All Rec:“OK” to confirm delete, “ESC” to exit2.All Delete Data:“OK” to confirm delete, “ESC” to exit3.Default Setting : press “OK” system can restore to the default settingsautomatically,press “ESC” botton to exit4. Update Firmware: “OK” to confirm update, “ESC” to exit, update firmware shows“File Error!” when Internet disconnect
3.Logs 1.ARec Wrn: set the prompt when administrative record reachs the number of
former attendance storage limit, all operations logged as administrator will be
recorded as administrative record. Default setting “NO” the function is turning off,
setting range “0‐255”
2.Urec Wrn: set the prompt when attendance record reachs the number of former
attendance storage limit. When prompt, please collect the administrative record by
software as soon, and delete the data in the attendance, to ensure the new data can
be stored. Default setting “NO” the function is turning off, setting range “0‐999”
3.ReVerify: set the interval between two fingerprint confirmation in minutes, after
setting, attendance data in the interval will not be recorded, meanwhile prompt
checked。Default setting “NO” the function is turning off, setting range “0‐255”4. View User Rec: enter the number, range“1‐999999998”, default setting “1”, timedefaults to the current time.
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
As show in the right picture
Working
No-ESC Yes-OK
Advance Setting
1. General Setting
2. Advance Setting
3.Logs
4.LockCtrl
No-ESC Yes-OK
General Setting
1.Machine ID 1
2.Language
3.DateFormat
4.VoiceOut
5.Volume 8
6.Auto Off
7.Screen Saver
8.1:N Identify
9.Verify
No-ESC Yes-OK
Advance Setting
1.Delete All Rec
2.All Delete Data
3.Default Setting
4.Update Firmware
No-ESC Yes-OK
English
YMD
NO
NO
10
1
F/P/C
Logs
1.ARec Wrn
2.URec Wrn
3.ReVerify
4.View User Rec
No-ESC Yes-OK
NO
1000
NO
LockCtrl
1.Time Setting
2.Lock Regisyer
3.Time Group
4.Unlock Group
5.Unlock Time
6.Lock Type Set
7.Access Mode
No-ESC Yes-OK
NO
View User Rec
ID
No-ESC Yes-OK
1
2014-04-16
Sure to Delete?
No-ESC Yes-OK
Default Setting
No-ESC Yes-OK
File Error!
1 Time Setting
1-10 Perid NO.
No-ESC Yes-OK
Perid NO.
1.SUN 00:00-23:59
2.MON 00:00-23:59
3.TUE 00:00-23:59
4.WED 00:00-23:59
5.THU 00:00-23:59
6.FRI 00:00-23:59
7.SAT 00:00-23:59
No-ESC Yes-OK
2 Lock Register
1.ID 1
2.Group NO
3.Period No. NO
4.Period No. NO
5.Period No. NO
No-ESC Yes-OK
3 Time Group Set
1-5 GRP 01:00:00
No-ESC Yes-OK
4Unlock Group
1.Group 1
2-10 Group NO
6 Lock Type Set
3.Alarm Type NO
4.Alarm Delay 5
No-ESC Yes-OK
7 Access Mode
1.G.Mode NO
2.Users 1
No-ESC Yes-OK
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
2.7 (Set bell)
press“OK” or button “5” to enter into submenu below Set bell ,
1.Count Default setting: “NO”to close ring function,setting range “0‐255”
2‐9.Time Pattern:“minute : second”,default setting“00:00”
As show in the right picture
2.8 ViewInfo
press“OK “ or “6” enter into Viewinfo,you will see the following information:
1.Reg.Data
1.User Reg 2.Manger Reg 3.Finger 4.Password 5.User Rec 6.AdminRec【the available capacity setup by System】
2. FreeSpace
1.Finger 2.Password 3.User Rec 4.Admin Rec【 to remind user todownload or fresh capacity through checking the remaining capacity 】
3. Product 1.Manufacturer 2.Device Name 3.Release Time 4.Serial Number
Bell
1.Count NO
2-9.Time
No-ESC Yes-OK
00:00
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
5.Firmware Version6.Software Version 【different No different information 】
As show in the right picture
六 Working condition of Time Attendance
There are 3 kinds of time attendance working conditions: attendance condition;
Admin operation condition and Register Operation condition
1 attendance condition: it is time attendance device usage condition, after
user press fingerprint or code, the device will compare it with the previous recoded
data of this employee to identity the user! It will confirm whether it is register
fingerprint or code or it is new; then to make attendance time records inside device! If
it is registered, there will be “user ID, name and current time/date,,”shown on display of
device
2 Admin operation condition , new registration, registered data revised,
registered data cancelled, function setting operation and system info search all is
available!
Reg.Data
1.User Reg 0
2.Manger Reg 0
3.Finger 0
4.Password 0
5.User Rec 0
6.Admin Rec 42
No-ESC Yes-OK
Free Space
1.Finger 1000
2.Password 1000
3.User Rec 1000
4.Admin Rec 958
Information
1.Reg.Data
2.Free Space
3.Product
No-ESC Yes-OK
Product
1.Manufacturer
2.Device Name
3.Release Time
4.Serial Number
5.Firmware Version
6.Software Version
No-ESC Yes-OK
Manudacturer
EPORDO
No-ESC Yes-OK
Device Name
FA003V
No-ESC Yes-OK
Release Time
2014-04-08
No-ESC Yes-OK
Firmware Version
EPORDO_E1
No-ESC Yes-OK
Serial Number
ZQYN9B922QEXHK
No-ESC Yes-OK
Software Version
EPORDO_Ver1.00
No-ESC Yes-OK
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
3 Register Operation condition, it is available to upload or download data
infomation
a.Only Admin is allowed to manage operation。
b. Every operator can enter into operation setting steps, if there is no Admin
registered inside device, in this case, no need to be confirmed for Admin identity by the
system
七 Solutions for frequently asked question
1. Some users’ fingerprints usually cannot pass the verification to record the attendance.How to solve this problem?
Solution: the following situations may lead to the difficulties or inability for someemployees to use fingerprints to undergo attendance recording: The fingerprints on somefingers are flatten,a) Too much folding on the fingers and they change frequently,b) The encrustation of the fingers is serious,c) The users that cannot be verified by fingerprints can delete the fingerprint and
re‐register, or register for another finger. and no encrustation) try the best toincrease the area of the finger touching the collection head. Do a comparison testafter registration is done and it is recommended to register for a few back up fingers.
2. Our attendance recording device also provides a 1:1 comparison of fingerprint orpassword verification method. What may
be the reasons for inability of attendance recording device communication?Solutions: the reasons can be: a. The setting for the communication port is incorrect. The
communication port selected to connect is not the actual COM port.b. The bit frequency of the computer’s communication port is different from the bit
frequencyset for the attendance recording device.c. The attendance recording device is not connected to a power source or the computer.d. The attendance recording device is not on although connected.e. The connecting server number is incorrect.f. The data cables or the converters cannot communicate. 7. The COM port for the
computer is damaged.3. The screen cannot display all content when the attendance recording device is connectedwith power and turned on. Sometimes only display half and sometimes the screen is messy.What is the problem and how to fix it?Solutions: the reasons can be: a) The main circuit is damaged. b) The inner problem forthe screen. Please contact with the provider and return it to be fixed.
4. How to clear the managers of the attendance recording device?
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909
Solution: You can use computer to communicate with the attendance recording deviceand after communicationis successfully done, you can enter the management page ofthe attendance recording device. Click on “clearing managers” button and then they canbe cleared. You can enter the menu mode of the attendance recording device after thelink is disconnected.
5. What is the reason for the “bi‐bi” sound when the attendance recording devicecommunication is linking?Solution: a). It will be because of the different bit frequency between the computer and
the attendance recording device, if using RS‐232 communication. b). It will bebecause of the reversing connection of the communication cable linking the converteror the 2 cables are stuck together.
6. After the attendance recording device is turned on, it keeps displaying “please repress(lift) your fingers”. What is the problem and how to solve it?
Solution: the reasons for this problem can be:a. After a long term of using it, the surface of the collecting head becomes dirty or
scratched. This will mislead the collecting head as the surface has a finger pressing onit and cannot verify. In such situation, you can use the non‐drying rubberized fabric toclean to the dirt on the surface of the collecting head.
b. The linking cable of the collecting head is loosec. The main circuit board is damaged.
If it is because of reason 2 and 3, you need to contact the product provider to claim forguarantee.
7. The server is being operated in management, and there is no problem for the process ofdownloading fingerprint and password data. But the system hints that the operationhas failed or a mistake has occurred when the attendance record is being loaded. Howto solve the problem?
Solution: This situation can be related to the data cable or the converter or the COM portof the computer. You can reduce the bit frequency of the attendance recordingdevice and the computer, for example changing to 19200 or 9600, then undergoloading.
E-Focus Industrial Co.,LtdTel: +86 755 83418779 Fax:+86 755 88257909 web:www.epordo.com
Room 505, ChuangYe Industrial Park, LongHua, BaoAn District, Shenzhen, China.
Tel: 86‐755‐83418779 Fax: 86‐755‐88257909