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Employment Systems Group

Department of Employment

ESS on the Web – Design Consultation

Prototype 1 Instructions

The prototype gives you an opportunity to look at and provide comment on some early ideas for the ‘look and feel’ of the new system. At the moment we’re looking at the framework (page layout, position of menus, how picklists will work, how you select one or more records from a list and how you can move around the systems as you complete tasks). Later on we’ll have webinars and prototypes of specific parts of the system – for example the Caseload and the Diary. We’re not looking at what information we record and display yet – that will happen later. The prototype has limited interaction – it’s not a fully working system. This instruction guide will give you step-by-step help in working through the prototype. Maybe print it out and keep it with you!

One of the early tasks for the design team is to finalise a ‘look and feel’ template for the new system. There are five basic design options, and you’ll get a chance to look at each of them shortly. They are:

Hub and spoke

Accordion

Single page

Wizard

Summary/Update.

We’d also ask that you take your time and have a good look at the screen layouts and concepts rather than just quickly clicking through to the end.

Once you’ve finished, please take a few minutes to provide your feedback! Today we’re especially interested to hear your thoughts on the design options and also to learn a bit more about your ‘workflow’ - what you do when you:

Conduct an Initial Interview

Conduct a Review Interview

Meet a job seeker who has selected a vacancy that you are managing from AJS

Contact a job seeker about a job vacancy.

ESS on the Web prototype 1 Design Consultation

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Let’s get started1. When you open the prototype you’ll be looking at the Home Page.

2. The top section of the page says ‘Welcome to the Web Seminar’. Use the forward and back arrows to move through the ’Welcome’ pages.

Now look at the bottom section of the screen. The prototype is divided into four sections:

General Framework

Scenario 1

Scenario 2

Workflow Models.


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3. Let’s work through them starting with ‘General Framework’. Click on <General Framework>.

The Employment page opens.

Take some time to look around. This is an example of the framework – you’ll see there is nothing in the body of the page. See how the menus are on the left side, and a job seeker summary is on the right hand side. This is like a mini Case Summary that would display on all job seeker pages so that you never lose site of the job seeker’s personal and contact details. Do you think that is a good idea?

You can open and close the menus on this page. Maybe take a minute to open and close the menus.


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4. When you are finished click on <Home Page> (above the word ‘Heading’) to take you back to the start.

You’re now back on the Home page


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Scenario 15. Click on Scenario 1.

Scenario 1 opens.

This page sets the scene for the scenario. Take a few minutes to read about the scenario.


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6. Then click on <Start the Scenario>.

The Calendar displays.

We’re now looking at an example of the Diary Calendar. Don’t worry about the information – just look at the way the page is laid out. You can see that the page has two panels: Calendar and Appointment Details. When you select an appointment from the Calendar details will display in the Appointment Details panel.


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7. Click on Amanda Brown’s 25/9 appointment.

Appointment Details display in the right hand panel.

One of the design concepts we are looking at is to better link things that are normally done together. For example, when a job seeker has an appointment with you, you will most likely check the Job Plan and the JSCI as well as recording the appointment result. This is called ‘workflow’: the things you do and the order in which you do them.

8. Click on the <Action> button.

See how we’ve set up some hot links to the JSCI and Job Plan? Do you think that’s a good idea? Think about other links would you like to see from the Diary.


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9. For today, choose ‘JSCI ‘from the Action options.

Here’s the JSCI screen – example of a Summary/Update design.

Here’s an example of a Summary/Update design. Notice how all the information is laid out to make it easy to read. You can see all the questions and responses. The little pen icons are ‘update’ or ‘edit’ buttons. The idea is that you choose a section of the JSCI to update.


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10. Click on the Edit button for <Living Circumstances>.

The Update panel builds on the right hand side.

See how the right hand panel now has Living Circumstances in update mode? Today’s example is of a JSCI page, but think about how Summary/Update might look for other pages such as Registration or Job Referral.


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11. For today you can just type anything into the fields and click on <Save>.

Submitting your changes.

There’s a message saying ‘Living Circumstances Successfully Updated’.

12. Now click <Submit>

Confirming the JSCI…


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13. To complete the scenario just click <Confirm>.

Linking from JSCI to Job Plan.

Have a close look at the ‘Success’ message. To better support workflow the idea is to set up quick links to actions a consultant might normally do after updating a JSCI. One of those things might be to update the Job Plan. What other links could we set up? Think about the sorts of things you might do after completing a JSCI.


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14. For today click on <Job Plan>

Updating a Job Plan.

Here’s an example of what a Job Plan might look like. Once again we’re looking at a Summary/Update design concept. The different icons represent Add, Edit and Delete.

15. Now it’s your turn. Find and then click on the on the icon to <Add> Assistance.

Adding an Assistance.


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See how the fields for adding Assistance now display in the right hand panel? It’s another example of the Summary/Update design concept.

16. For today, type in ‘help Amanda find accommodation’ and click <Save>.

17. Once the page refreshes click <Approve> to finish the scenario and see the Workflow models page.

We’re now looking at the Workflow Models page.

We’ve just looked at a scenario that shows a work flow between commonly performed processes – the system supported a flow between Diary, JSCI and the Job Plan. In the JSCI and Job Plan pages we saw examples of a Summary/Update design – where all information is initially displayed in easy to read ‘summary view’ before you choose an area to edit. When you chose Living Circumstances the editable fields were displayed in the right hand panel – while the summary information remained in view in the left hand panel. What did you think of that? Now we’ll get you to look at a couple of other design concepts. When you complete the feedback form later you’ll be able to tell us which ones you liked (and why).

In the first scenario we looked at Summary/Update.

Now let’s look at some other design options in turn…starting with Hub and Spoke.

18. <Click on the words ‘Hub and Spoke’>.

Hub and Spoke.

Hub and Spoke starts off like Summary/Update – all the information is displayed in easy to read Summary mode – we call this the hub. But when you click the Edit button, the Summary disappears and only the Edit fields are in view (the spoke).

Take a few minutes now to explore the page. You can click on the different Edit icons to see what happens. Notice how the Summary information disappears as you go into Edit mode.

19. For today, you can type anything into the fields (or just leave them blank) and then click <Save> to return to the main page – the ‘hub’.


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20. When you’ve finished, select ‘Accordion’ from the Menu at the top of the page, and spend some time playing with that.

The Accordion design resembles a ‘squeeze box’ – you expand and contract the different parts.

21. Then, in turn, select Single Page and Wizard and spend a few minutes looking at each of those.

Think about the pros and cons of each of the design concepts – you’ll be able to tell us what you think in the Feedback.

22. When you’ve finished select Home from the menu to return to the home page.

Back on the Home Page.


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Scenario 223. Now select Scenario 2

Scenario 2 opens.

Take a few minutes to look around the page and read about the scenario. Remember not to focus too much on the scenario, it’s the page designs we’re interested in today.


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24. <Click on Start Part 1 of the Scenario>.

Searching…

Here’s an example of how the job seeker search might look. The search criteria displays in the left hand panel and results would display in the right hand panel. For today we’ll pretend that we have entered data in the search panel and selected a record from the Search Results.

25. Click on <View record>.

The Dashboard…


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You may have attended the Dashboard webinar on 2 October or had a look at the replay. The idea is that ESS on the Web will have a series of graphical/tabular dashboards. They will be fully customisable. Let’s pretend we’re looking at the Dashboard for Amanda Brown. See how Amanda’s details are visible on the right hand side of the page? This means you’ll be able to view and edit Amanda’s contact details from anywhere in the system.

26. For today, click on Amanda’s address under Contacts- 14 Mort St.

Updating Address…

You’re looking at a Summary of Address and Contacts information.


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27. Click on <Update Address>.

Updating the Address…

You won’t be able to type anything into this page today – but let’s pretend you did!

28. Click <Save>.

Back to Scenario 2…


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29. Click on <Back to Scenario 2> at the top of the page.

Part 2 of Scenario 2.

30. Scroll to the bottom of the page and select <Start Part 2 of Scenario>.

Part 2 of Scenario 2


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31. Click on the clock on the right hand side of the screen to show the ‘Recently Accessed List’. This is the equivalent of the History in ESS.

Recently Accessed List.


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32. Find and select Amanda Brown

Viewing a Referral page

Here’s an idea of a Referral page. The concept is that the lists will display at the top of the pages. You would then be able to select items from the list at the top of the page and see the details in the lower sections.

33. That’s the end of the prototype. Click <Save> to Exit.


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FeedbackWe’d like you to have a think about some of the things you’ve seen. In particular, please think about:

The 5 design concepts you’ve seen:

Hub and spoke

Accordion

Single page

Wizard; and

Summary/Update

Think about which one/s you like the best and why? We’ll ask you for your thoughts in the feedback form.

Think about workflow – and tasks that you might do in groups. For example, a job seeker comes in for a review interview. What do you do?

You might:

check their personal and contact details

check the JSCI

check the Job Plan

do a job match

update the diary

add a comment.

If we can learn a bit more about what you do and the order in which you do it we can try to incorporate these workflows into the new system so move can move easily from one task to another. You saw the concept in the prototype with the flows between the Diary, JSCI and Job Plan. We’ll talk a lot with you about workflow as we design the system but today we are interested in your initial thoughts. We’ll ask you about that in the feedback form as well.

Before you start the Feedback Form you can go back and review any sections of the prototype using the site map.


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When you’ve finished we’d really appreciate your thoughts – maybe spend a few minutes completing the Feedback Form.


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http://www.surveygizmo.com/s3/1841802/9dd29d28ecab

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