etail 2013: rabbits from their hats: tricks design-savvy executives are using for new web and mobile...
DESCRIPTION
Experience Design is transforming the business and technology communities. By leveraging "design thinking," savvy executives can create innovative experiences that drive new and highly profitable lines of revenue. Using examples from web and mobile platforms, attendees of this session will gain insight on where to find new revenue and how to grow it, while also managing the difficult shift away from systemic experience-poor (but money making) features so "bad" revenue can turn to good. Learn how to leverage customer behavior and data to create innovative experiences that drive new lines of revenue Gain insight to manage the difficulties of changing systemic experience-poor (but money making) features and turn “bad” revenue into good Specific case studies will cover examples for both web and mobile platformsTRANSCRIPT
Rabbits From Their Hats: Tricks Design-Savvy Executives Are Using For New Web & Mobile Revenue
Melissa Matross@mmatross
February 2013
www.visualphotos.com
5 | Media Strategy
So how does it work?1. User does a search for flight, hotel or car
2. User sees Hotwire’s great prices and thinks
“Let me check to see if this is a good deal”
3. User notices the “Compare with other sites” conveniently located on Hotwire’s search results
4. User thinks
“Hey, this is easy. Hotwire must have the lowest prices since they are allowing me to check with other sites, but I’m going to check anyway…”
5. User selects on average 3 checkboxes and deeplinks to results on other sites
6. Hotwire gets paid for each search initiated on the other sites
Read minds
Know your customer’s behavior
Trick
#1
Collect payment on searches initiated from Hotwire
(searches that users would do anyway)
(Trust your value proposition)
Trick
#2 Believe in Magic
9 | Media Strategy
Build confidence that Hotwire offers the best prices
10 | Media Strategy
Why did it work so well?
• Lots of users cross shop• We treated it as a feature rather than ads• We designed it to highlight our exclusive opaque inventory & low prices• Sales team negotiates competitive CPC rates with partners
2000% increase in revenue
over 3 years
(Focus)
Trick
#3 “Hocus Pocus”
http://www.flickr.com/photos/krossbow/4509414056/
(Remove unnecessary features)
Trick
#4 “I can make you disappear”
(Speed Matters)
Trick
#5 “Presto!”
Full Site mWeb 1.0 mWeb 2.0
12.1
23.1
7.1
Full Site mWeb 1.0 mWeb 2.0
Search times
“Abracadabra!”
(Summary)
1. Know your user’s behavior2. Trust your value proposition3. Focus4. Remove unnecessary features5. Speed matters
Thanks!Questions?
Melissa [email protected]