euro 2015 team manual

European Wheelchair Basketball Championships 2015

Team Manual

Important Contacts British Wheelchair Basketball c/o The European Championships Organising Committee University of Worcester Arena Hylton Road, Worcester. WR2 5JN www.euro2015.uk IWBF Europe office@iwbf-‐europe.org www.iwbf-‐europe.org Joanna Sutherland Event Director (e): [email protected] Franky Harper Assistant Event Director (e): [email protected] Detlef Rehling Technical Delegate (e): [email protected] Dirk Cossaer Assistant Technical Delegate (e): competitions@iwbf-‐europe.org

Contents 1. Introduction

Welcome

2. Accommodation and Catering

Team Accommodation

University of Worcester Accommodation Internet Sport Information Desk Team Meals

Team Dining Times Team Meetings Laundry

Medical Services 3. Operations

Communication with LOC – key contacts

Team Liaison

Airport Arrival

Accreditation

Transportation

4. Competition

Venue

Event Schedule

Training Details

Technical Meeting

Water, Ice and Towels

Colour of Team Uniform

Entry on to the Court/Pre-‐Game Warm-‐Up

Player Seating

Doping Control

Game Statistics

Game Footage/Streaming

5. Media

Mixed Zone and Press Conference

Photography

6. Safety and Security

7. Local Information

Worcester

Appendices

Appendix 1 – Maps of Worcester and the University Campuses

Appendix 2 – Training Schedule and Game Schedule

Appendix 3 – Example Menu

Appendix 4 – Team Meals Schedule

Appendix 5 – Personal Emergency Evacuation Procedure form

Introduction The objective of this team manual is to ensure that, in advance of their arrival, all team members are fully informed of the services available and provided during the European Championships 2015. Further information about the organisation and the competition can be found on the Euro 2015 website: www.euro2015.uk The European Wheelchair Basketball Championships are organised by the Worcester Organising Committee in conjunction with IWBF Europe.

Welcome On behalf of the European Wheelchair Basketball Championships Organising Committee and of British Wheelchair Basketball I would like to welcome the teams, athletes, volunteers and officials to Worcester for what will be a celebration of sport at its very best. The European Championships provide an opportunity for people to experience the magic of London 2012 and to get behind their team as they battle for the title of European Champions and qualification for the Summer Paralympic Games in Rio. My great thanks go to everyone involved in the delivery of the Championships; IWBF Europe, the partners, sponsors and local businesses that have really got behind the planning and delivery of this event. We should also recognise our very own Games Makers, our Volunteers and Staff who will deliver a European Championships of which Worcester and the rest of the United Kingdom will be proud. Martin Morton, Chairman – Worcester Organising Committee European Wheelchair Basketball Championships 2015

The Worcester Local Organising Committee Name Position

Martin Morton LOC Chairman

Joanna Sutherland Event Director

Charlie Bethel Technical Director

Franky Harper Assistant Event Director

April White Venue and Logistics Manager

Sam Lue Volunteers, ITOs and NTOs Coordinator

Sarah Johnson Transport Coordinator

Lucy Clark Accommodation and Facilities Coordinator

Jo Richards Sport Presentation

Lee Lough Fanzone Coordinator

Pete Mintoft Field of Play and Training Coordinator

Owen Parry & Joanne James IT Coordinators

Kate Allum & Ellie Jackson Media and Communications

Accommodation Team Accommodation St Johns Campus – The University of Worcester, St. John’s Campus

Henwick Grove, Worcester, WR2 6AJ City Campus –

The University of Worcester, City Campus, Castle Street, Worcester, WR1 3AS

Maps of the University and the two campuses can be found in Appendix 1. All teams and officials will be housed in the University of Worcester student accommodation. The University boasts two campuses: St John’s Campus (where the training hall is located) and the City Campus. The four student accommodation blocks, Elizabeth Barrett Browning and AE Housman Buildings (St. John’s) and Bishop Bosel and Chancellor Buildings (City) have recently undergone refurbishment to make all rooms suitable for wheelchair athletes. Each building is divided into flats, which contain between four and eight single rooms, as well as a kitchen/lounge area with cooking facilities. All rooms have en-‐suite bathrooms. There is also a TV in each lounge area (the TVs have HDMI link-‐up capability). The rooms in each flat have been allocated to athletes and staff as per the information sent to the LOC by the team managers. Teams will be held responsible for any damage to rooms/flats so please inform the LOC on arrival if any damage already exists to avoid being charged. All rooms and meals for any additional persons travelling with the team must be paid for by the delegation as per the information sent out by WOC in May 2015. Please note that all buildings on both campuses are strictly no smoking. All flats are fitted with smoke alarms, which if set off, automatically sets off the fire alarm for the entire building which may result in all inhabitants having to be evacuated. Please keep this in mind when using the cooking facilities! Should the fire alarm go off, any team members who are housed on the 1st floor or above and who require assistance to leave the building, should congregate at the refuge point beside the lifts on the respective floor and fire marshals will arrive to assist with evacuation.

Lifts should not be used in the event of a fire. Please note that teams will be required to fill out a Personal Emergency Evacuation Procedure (PEEP) form for each team member staying in the university accommodation. This form can be found in Appendix 5 and copies will also be available for teams upon arrival. A full clean of the rooms/flats will take place twice during the Championship period. Rubbish bins will be emptied on a daily basis and towels will be replaced daily. Dirty towels should be put in the designated laundry basket in the kitchen/lounge in each flat and clean/replacement towels will be left by housekeeping. There is not an unlimited stock of towels so players/staff should not take more than one per day. Internet There is free Wi-‐Fi throughout the accommodation/competition venue. Wifi codes will be provided to teams upon arrival and can be used both on campus and at the Arena. Sport Information Desk There will be a European Championships Sport Information desk in the reception area of City Campus and at the entrance to the training hall at St John’s Campus. Both will have information concerning competition and training times, bus times for team training and game days, meeting room bookings, local services, transportation, etc. The desk will be open at the following times:

26th August – 5th September: 08:00 – 22:30 6th September: 08:00 – 15:00

Team Meals The organisation will provide buffet style meals for each team for breakfast, lunch and dinner, which will be served at the accommodation. A specific dining area has been constructed at both campuses for team meals. All meals will be of guaranteed quality and in sufficient quantity. An example menu can be found in Appendix 3. Should a team have any special requests or needs, these should be indicated to the Event Director by the team manager/doctor in advance of the competition at the earliest possible convenience. Meal times have been adjusted to game and practice schedules. A sufficient amount of drinks (water, plus tea and coffee at breakfast) will be made available to teams during meals. The detailed meal schedule for teams can be found in Appendix 4 and must be adhered to in order to avoid overcrowding in the dining hall or food going cold. Any changes to meal times must be requested in advance (as soon as possible and no later than 24 hours in advance). The general timetable for meals is as follows:

Breakfast 06:30 -‐ 09:30

Lunch 12:00 -‐ 15:30

Dinner 18:30 -‐ 22:30*

*Meals will be served until 30 minutes after the last sitting Team Meeting Rooms Two meeting rooms are available at both campuses and are located on the ground floor (in both cases not far from the main reception area). The rooms will be equipped with a TV for viewing the games. A booking system for the meeting rooms will be available at the Sport Information Desk at both campuses. Laundry There are laundry facilities both at City and St John’s Campus. These are coin-‐operated and cost £2 for a wash and £1 for a drier. Washing powder/detergent can be purchased at local supermarkets (Tesco is close to City Campus and Cooperative is just outside St John’s Campus). Please direct any further queries to the European Championships Sport Information desk. Medical Services The European Championships LOC will provide medical care at the venue for all participants (players, coaches, referees, commissioners and officials) in the case of illness and/or accident during their entire stay for the competition. The national federations whose teams participate in the European Championships are responsible for the expenses of medical care related to, and/or providing insurance against accidents that might occur during the team’s travel to and from the UK and during the instances when European Championships is not responsible for providing medical care or insurance. European Championships will have medical staff on site for all games, and limited staff for training sessions. There will always be one doctor on site and on call as well as first aid volunteers. Massage clinics There will be a massage clinic based available for competitors and run on a first-‐come, first served basis. The clinic is free of charge and will be held at St John’s Campus on 29th August, and 1st – 5th September.

The opening times are as follows: 29th August & 1st – 4th September 14:00 – 16:00 5th September 08:00 – 10:00 The NHS hospital in close proximity to the venue is: Worcestershire Royal Hospital, Charles Hastings Way, Worcester, WR5 1DD Tel: +44 (0)1905 763333 http://www.worcsacute.nhs.uk/our-‐hospitals/worcestershire-‐royal-‐hospital/ Distance to the Arena – 4 miles. Emergencies General emergency number: 999 Local Police: Worcester Police Station, Castle Street, Worcester, WR1 3QX Non-‐emergency number: 101 Hospital/ Ambulance Services: There is emergency service available day and night at all main hospitals and clinics, including weekends. Ambulances should only be used for the most serious medical emergencies. Please think before you call 999. If in doubt, ring NHS Direct: 111.

Operations Team Liaison The European Championships LOC will provide each team with a Team Liaison volunteer who will act as a link between the team and the organisers. Team Liaisons will be accommodated in, or close to, the team accommodation and should be available to assist his/her team at all times. The Team Liaisons are volunteers and teams are kindly asked to treat them with respect and not make any unreasonable requests. Team Liaison phone numbers are below:

Team Liaison Team Members Team Allocated

Mobile phone number for the event

Emma Tomkinson Great Britain (Men) +44 (0) 7983 457214 Haulwen Danks France (Men) +44 (0) 74696 18586 Sam Bragg Germany (Men) +44 (0) 74696 21920 Kerstin Bartel Israel (Men) +44 (0) 74672 48220 David Hoult Turkey (Men) +44 (0) 74696 21916 David Suarez Iglesias Switzerland (Men) +44 (0) 74696 18589 Helen Henriksson Sweden (Men) +44 (0) 74696 18583 Paula Soldini Netherlands (Men) +44 (0) 74696 21909 Alvaro Meca Costa Spain (Men) +44 (0) 74696 21914 Ben de Vos Italy (Men) +44 (0) 74696 21908 Matt Urbaniak Poland (Men) +44 (0) 74696 21904

Brian Abbs Czech Republic (Men)

+44 (0) 74672 48222

Hannah Shaw Turkey (Women) +44 (0) 74696 19590 Sibylla Degen Italy (Women) +44 (0) 74696 19596 Elvira Pascual Soares Spain (Women) +44 (0) 74696 21913 Sonja Grossauer Germany (Women) +44 (0) 74672 48214

Katherine Eglington Netherlands (Women)

+44 (0) 74696 21918

Carlos Galeote Great Britain (Women)

+44 (0) 74696 18593

Grace Jacca France (Women) +44 (0) 74696 18601 Airport Arrival Arrival in Birmingham The European Championships LOC will provide local transportation for every team from when it arrives in the United Kingdom (at the airport) to the time of departure from the airport. The LOC is working with Birmingham International Airport to ensure that team arrivals and departures are carried out as smoothly and efficiently as possible.

Arrival in London If a team wishes to arrive in to/depart from London, there will be a charge for pick-‐up and drop-‐off, due to the greatly increased distance. Accreditation Teams will receive their accreditations on arrival at the university accommodation and each team manager will be required to sign for them. Each team is permitted up to 12 athlete accreditations, which will allow access to the Field of Play (court). A maximum of seven (7) team officials will also have access to the Field of Play, all others will be required to watch the games from the stands/Athlete Seating. The accreditation must be worn at all times. Any lost or stolen accreditations must be reported to the Team Liaison immediately. Please note that only those with a team accreditation will be permitted to travel on the team bus. Should anyone without a team accreditation get on the bus they will be asked to disembark and the bus will not leave until they do so. Transportation Local Transport Services A bus will transport teams to and from training and games. A transport schedule for each team will be available on arrival and departures will be arranged so that teams arrive at the respective venue 15 minutes before training and 90 minutes before tip-‐off of a game. Should any team wish to arrive earlier/later this must be communicated to the Sport Information Desk/Team Liaison before the first game/training. Any bus cancellations must be communicated at least 24 hours in advance. Please note that buses will leave on time and will not wait for any players or staff who are late. The drivers will be instructed to leave at the designated time and anyone who misses a scheduled bus will have to make their own way to the Arena/training venue. Pick-‐up/drop-‐off will be at the side entrance of City Campus for those teams based there and at St John’s, it will be opposite the public bus-‐stop by the student union. Team liaisons will be briefed as to the pick-‐up/drop-‐off points. Each team will be provided with a van for local transport of sport chairs and equipment during the tournament. This van will follow the team to training/games and will also act as wheelchair storage. All vans will be parked overnight at a secure car park at St John’s Campus, next to the team accommodation and each team manager will be given a key to their respective van in case there is need for access. Please note there is no parking available at City Campus.

Competition Venues Training Venue –

St Johns Campus The University of Worcester,

Henwick Grove Worcester WR2 6AJ Competition Venue -‐

University of Worcester Arena Hylton Road, Worcester. WR2 5JN

Spectator capacity: 1,800 Further information re the venue can be viewed at http://www.worcester.ac.uk/your-‐home/worcester-‐arena.html . Safety and Security The European Championships LOC regards the safety and security of the athletes, staff, guest and spectators as its utmost priority. Every part of the event, from the point of entry into the UK to the moment of departure, will be organised with particular regard to security issues of the teams. Please be aware that the LOC must be notified in advance of any additional activities of any delegation members during the tournament and must receive all relevant information. Should any team have any special needs or requests, these should be indicated to European Championships Event Director. Event Schedule Tournament format The European Championships will host the 12 top men’s teams and seven top women’s teams from Europe in the University of Worcester Arena, on 28th August – 6th September 2015. The tournament will see action packed wheelchair basketball on all 10 days, and will determine the European representation at the Paralympic Games in Rio 2016. The men’s teams will play in two groups of six, followed by quarter-‐finals, semis and medal games and the women’s tournament will be run as a round robin competition, culminating in semi-‐finals and medal games.

The European Championships games schedule is as follows:

Key times Day 1 -‐ Friday 28th August Blue Court – 10.45 – Game 1 – Women’s ESP v NED 13.00 – Game 2 – Women’s FRA v GER 16.15 – Opening Ceremony 17.30 – Game 3 – Women’s GBR v TUR 19.45 – Game 4 – Men’s GBR v CZE Day 2 -‐ Saturday 29th August Red Court – 8.45 – Game 5 – Women’s ITA v ESP 11.00 – Game 7 – Men’s SWE v ITA 13.15 – Game 9 – Women’s FRA v GBR 17.30 – Game 11 – Men’s CZE v GER 19.45 – Game 13 – Men’s POL v GBR White Court – 9.45 – Game 6 – Men’s NED v TUR 12.00 – Game 8 – Men’s FRA v ESP 16.30 – Game 10 – Women’s TUR v GER 18.45 – Game 12 – Men’s ISR v SUI Day 3 -‐ Sunday 30th August Red Court – 8.45 – Game 14 – Men’s TUR v SWE 11.00 – Game 16 – Men’s ESP v CZE 13.15 – Game 18 – Men’s ITA v SUI 17.30 – Game 20 – Women’s NED v ITA 19.45 – Game 22 – Men’s ISR v NED White Court – 9.45 – Game 15 – Women’s TUR v FRA 12.00 – Game 17 – Women’s GER v ESP 16.30 – Game 19 – Men’s GBR v FRA 18.45 – Game 21 – Men’s POL v GER Day 4 -‐ Monday 31st August – Bank Holiday Red Court -‐ 8.45 – Game 23 – Men’s CZE v FRA 11.00 – Game 25 – Women’s ITA v TUR 13.15 – Game 27 – Men’s GER v GBR 17.30 – Game 29 – Men’s ISR v SWE 19.45 – Game 31 – Women’s GER v GBR White Court – 9.45 – Game 24 – Men’s TUR v IITA 12.00 – Game 26 – Men’s ESP v POL 16.30 – Game 28 – Women’s NED v FRA 18.45 – Game 30 – Men’s NED v SUI

Day 5 -‐ Tuesday 1st September Red Court -‐ 8.45 – Game 32 – Men’s ITA v ISR 11.00 – Game 34 – Women’s TUR v NED 13.15 – Game 36 – Men’s SWE v NED 17.30 – Game 38 – Men’s SUI v TUR 19.45 – Game 40 – Men’s GBR v ESP White Court – 9.45 – Game 33 – Men’s POL v CZE 12.00 – Game 35 – Men’s FRA v GER 16.30 – Game 37 – Women’s ITA v GBR 18.45 – Game 39 – Women’s ESP v FRA Day 6 -‐ Wednesday 2nd September Red Court -‐ 10.00 – Game 41 – Men’s POL v FRA 12.15 – Game 43 – Women’s GBR v ESP 17.15 – Game 46 – Women’s NED v GER 19.30 – Game 48 – Men’s GER v ESP White Court – 11.00 – Game 42 – Men’s SUI v SWE 13.15 – Game 44 – Women’s FRA v ITA 16.15 – Game 45 – Men’s NED v ITA 18.30 – Game 47 – Men’s TUR v ISR Day 7 -‐ Thursday 3rd September Court 1 8.45 – Game 49 – Men’s 9th – 12 place 11.00 – Game 51 – Women’s ESP v TUR 13.15 – Game 53 – Women’s GBR v NED 17.30 – Game 54 – Men’s Quarter Final 1 19.45 – Game 56 – Men’s Quarter Final 3 Court 2 – 9.45 – Game 50 – Men’s 9th – 12th Place 12.00 – Game 52 – Women’s GER v ITA 16.30 – Game 55 – Men’s Quarter Final 2 18.45 – Game 57 – Men’s Quarter Final 4 Day 8 -‐ Friday 3rd September Blue Court -‐ 12.30 – Game 60 – Women’s Semi Finals 1 14.45 – Game 62 – Men’s Semi Final 1 18.15 – Game 63 – Women’s Semi Final 2 20.30 – Game 64 – Men’s Semi Final 2

St Johns Campus -‐ 9.30 – Game 58 – Men’s 5th – 8th place 11.45 – Game 59 – Women’s 6th – 7th place 14.00 – Game 61 – Men’s 5th – 8th place Day 9 – Saturday 5th September Blue Court 10.00 – Game 65 – Men’s 11th – 12 place 12.15 – Game 66 – Men’s 9th – 10th place 14.30 – Game 67 – Women’s 5th – 6th place 18.00 – Game 68 – Men’s 7th – 8th place 20.15 – Game 69 – Men’s 5th – 6th place Day 10 – Sunday 6th September Blue Court 8.45 – Game 70 – Women’s Bronze 11.00 – Game 71 – Women’s Gold 13.00 – Women’s Medals Ceremony 15.00 – Game 72 – Men’s Bronze 17.15 – Game 73 – Men’s Gold 19.15 – Men’s Medal Ceremony

Teams will be allocated a changing room on arrival, however due to the high turnover of teams throughout the day they will be required to vacate the changing room as quickly as possible after the end of the game. Technical/Team Managers’ Meeting The Team Managers’ Meeting will take place in the Lecture Theatre of the Riverside Building (next to the Arena) at 10:00 on Thursday 27th August. Two (2) representatives of each team (if possible the head of the team Delegation and the Team Manager) must be present and must bring with him/her the following;

• the definitive team list with uniform numbers, • the passports of all players, • one sample of the team uniform (shirt and shorts) and warm-‐up uniform in both

light and dark colours. Water, Ice & Towels Teams will be provided with sufficient water and ice before, during and after each game and also at training sessions. As mentioned previously, towels will also be provided within the accommodation, these can be used during the training sessions and games, and we request that all towels are returned to the accommodation post training and games. Colour of Team Uniforms Each team must have a minimum of two sets of shirts, each of a different colour, one in light and one in dark colours. The first team named in the programme (home team) shall wear light coloured shirts. The second team named in the programme (away team) shall wear

dark coloured shirts. The following colours are considered to be a “light” colour: white, light blue, yellow, gold, light green. All other colours are considered “dark” colours”. Teams may change the colour of their uniform for specific games only with the express, written consent of the Technical Delegate. Classification of Teams Each team will have one training session in the Arena which will be attended by IWBF Europe Classifiers. The schedule for classification can be found in Appendix 6. Entry on to the Court/Pre-‐Game Warm-‐Up Teams will be informed of the pre-‐game procedure at the Technical Meeting. Player Seating An Athlete seating area will be made available. Team members who do not have access to the Field of Play (court), as well as non-‐participating teams can watch games from here. Doping Control In-‐competition testing may be carried out at the venue during this event. Doping control will be conducted in accordance with IWBF regulations. Transport will be available for any player and team doctor who has to remain at the Doping Control Station after the team bus has left for the accommodation. Game Statistics Teams will be provided with statistics at the end of each quarter. Live stats can be followed on the IWBF Europe website www.ecmw.eu or by following the game link from the event website www.euro2015.uk . Game Footage/USBs All games will be streamed live on www.euro2015.uk . In addition, the LOC will film every game from a fixed position to provide the best service in terms of game analysis. Each team manager will receive on arrival in Worcester a 32GB USB stick and after each game, both teams, which have participated in the game, will receive a copy of their game on their USB, distributed through the team manager/team liaison. Should another team wish copies of any games other than their own, they should make this known to the organisation and provide their USB in advance of the game so that a copy can be transferred once the game is finished. Teams will not be permitted to video their own games or any other games of the tournament. Media Mixed Zone and Press Conferences

Teams will be required to pass through the press Mixed Zone after every game. Players are kindly asked to make themselves available for interviews should there be any requests. On occasion a post-‐game press conference may be held in the lecture theatre in the Riverside building next to the Arena. Teams will be given ample warning ahead of any press conferences. Photography Photographers will be allowed the opportunity to take pictures of each team on the first day of the tournament. Team photos will be shot 12 minutes before the start of each game on Friday 28th and Saturday 29th August and each team (players and coaches) should be prepared to line up on the free-‐throw line when indicated to do so by LOC representatives. Please note that the players should be dressed in the game uniform with the shirt number clearly visible.

Local Information This section will introduce to the city of Worcester providing important information to aid your stay. Worcester Worcester is a city and the county town of Worcestershire in the West Midlands of England. Worcester is situated some 17 miles (27 km) southwest of the southern suburbs of Birmingham and 23 miles (37 km) north of Gloucester, and has an approximate population of 100,000 people. The River Severn flanks the western side of the city centre, overlooked by the 12th-‐century Worcester Cathedral. The site of the final battle of the Civil War, Worcester was where Oliver Cromwell's New Model Army defeated King Charles II's Cavaliers, cementing the English Interregnum, the eleven-‐year period during which England and Wales became a republic. Worcester was the home of Royal Worcester Porcelain and, for much of his life, the composer Sir Edward Elgar. It houses the Lea & Perrins factory where the traditional Worcestershire Sauce is made, and is home to one of the UK's fastest-‐growing universities, the University of Worcester. Landmarks Probably the most famous landmark in Worcester is its imposing cathedral. The current building, formally named The Cathedral Church of Christ and the Blessed Virgin Mary, was begun in 1084 while its crypt dates from the 10th century. The chapter house is the only circular one in the country while the cathedral also has the distinction of having the tomb of King John. Limited parts of the city wall still remain. There are three main parks in Worcester, Cripplegate Park, Gheluvelt Park and Fort Royal Park, the latter being on one of the battles sites of the English Civil War. In addition, there is a large open area known as Pitchcroft to the North of the city centre on the east bank of the River Severn, which, apart from those days when it is being used for horse racing, is a public space. Gheluvelt Park was opened as a memorial to commemorate the Worcestershire Regiment's 2nd Battalion after their part in the Battle of Gheluvelt, during World War I. There are also two large woodlands in the city, Perry Wood, at twelve hectares, and Nunnery Wood, covering twenty-‐one hectares. Perry Wood is often said to be the place where Oliver Cromwell met and made a pact with the devil.[36] Nunnery Wood is an integral part of the adjacent and popular Worcester Woods Country Park, itself next door to County Hall on the east side of the city. The latest landmark is Worcestershire's new central library, ' The Hive ', a striking seven tower gold roofed building sited on the north bank of the river on the former cattle market. Time zone British Summertime -‐ GMT +1

Currency The monetary unit used in Worcester is the Pound Sterling (GBP). 1 GBP (£) = 1.42 Euro (€). Exchange rates at time of going to press are:

£ 1 = 37.31 CZK (Czech) 6.08 ILS(Israel) 5.84 PLN (Poland) 13.12 SEK(Sweden) 1.48 CHF(Switzerland) 4.58 TRY (Turkey)

Credit cards International credit cards (VISA, MasterCard, and American Express) are accepted in hotels, shops, restaurants, banks, etc. Banks and Post Offices Banks are open on weekdays from 09:00 – 17:30, with limited branches open on Saturdays AM. Banks are closed on Sundays. Post offices vary in times but predominantly open from 09.00 – 17.30 weekdays and 09:00 – 12:30 on Saturdays. Post Offices are closed on Sundays. Shops In principle retail shops are open from 09:00 until 17:30, Monday – Saturday, with late night shopping on Thursdays until 20.00. There are several late-‐night grocery stores which are open until 23:00. Power Supply 230 V. 50 Hz. Please note that the UK uses a 3 pin plug for power sockets. European 2 pin plugs cannot be used. Teams should ensure they have the appropriate adaptors.

Area codes The country code for the United Kingdom is +44. To make calls from the UK please dial + or 00 and the corresponding country code: Czech Republic +420 France +33 Germany +49 Israel + 972 Italy +39 Netherlands +31 Poland +48 Spain +34 Sweden +43 Switzerland +41 Turkey +90 Emergencies General emergency number: 999 Local Police: Worcester Police Station. Tel (24 hours): 101 Additional numbers General Information: 118500 (BT) International Information: 118500 (BT) Embassies Czech Republic: 26-‐30 Kensington Palace Gardens, London W8 4QY. Tel: 020 7243 1115 France: 58 Knightsbridge, London SW1X 7JT. Tel: 020 7073 1000 Germany: 23 Belgrave Square, London SW1X 8PZ. Tel: 020 7824 1300 Israel: 2 Palace Green, London W8 4QB. Tel: 020 7957 9500 Italy: 14 Three Kings' Yard, London W1K 4EH. Tel: 020 7312 2200 Netherlands: 38 Hyde Park Gate, London SW7 5DP. Tel: 020 7590 3200 Poland: 47 Portland Pl, London W1B 1JH. Tel: 020 7580 4324 Spain: 39 Chesham Place, London SW1X 8SB. Tel: 020 7235 5555 Sweden: 11 Montagu Place, London W1H 2AL. Tel: 020 7917 6400 Switzerland: 16-‐18 Montagu Pl, London W1H 2BQ. Tel: 020 7616 6000 Turkey: Rutland Gardens, London SW7 1BW. 020 7591 6900

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