event training presented & created by: laura holbrook phc co-chair
TRANSCRIPT
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2013 Project Homeless Connect Stark County
Event Training
Presented & Created by:Laura HolbrookPHC Co-Chair
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Today’s Training
Brief History of PHCStark Co. Homeless PopulationLast Year’s EventAgencies’ ResponsibilitiesVolunteer GuidelinesVolunteer ResponsibilitiesIndividual Group Trainings
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Welcome and Introductions
Welcome to 2013 Agency and Volunteer Training for PHC
Committee Members Be sure you signed in and put name
and all contact information (even if we already have)
Event Flyers available Power Points available
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History of Project Homeless Connect
PHC began in Stark County in 2010 Prior years were referred to as Stand
Down Day Stand Down was originally created
for Veterans PHC is a National Initiative in more
than 107 cities
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History of Project Homeless Connect
2010- Budget began with $250 2011- $2,500 was raised 2012- $12,000 from a small grant and various funders (one time donations) 2013- Approximately $3,000 (plus
fundraisers)
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Stark County Homeless Population
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Last Year’s Event
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Last Year’s Event
Was held at Canton Civic Center Served Total of 565 participants Before 9:00am a line of nearly 100
participants stood outside to Market Ave.
Were unable to serve food to all participants
Were unable to keep doors open past 2:15pm
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This Year’s Event
Loss of one-time donations Anticipation of increase in
participants No turned away participants
Change in Site Change in Food source Request of Agencies to bring lunch Gathering of more donations
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Agencies’ Responsibilities Agency logos and Mission Statements are still
needed Send by July 26th, 2013
Parking is readily available in the front and side of building
Registration and Set-up the Day of the Event begins at 8:30am Thursday
Waivers Give-a-ways
Please attempt to keep under table or mostly out of sight
Give-a-way as needed when participants visit your table
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Agencies’ Responsibilities Plan to have someone at your table the
duration of the event to assist with consumers as they need assistance
If you are unable to remain the entire event, please see a Committee Member or Volunteer lead
Be sure to complete a survey before leaving Track outcomes during event to complete survey
Please bring a lunch with you for the day of the event. Some refrigerator space will be available if needed.
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Agency Walk-through
Walk through center Review Event flow for the event day Any Questions Agency Dismissal
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Event Steps
• Participants will complete an Intake Survey to help establish statistical information
• Intake Volunteers will ask questions and narrow needs to TOP THREE for the day
Intake
• Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs
Guide
• Participants will be connected to agencies/providers who supply the area of need
• Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info
Connect
• Participants will be provided with Direct Services• Participants will be provided with Personal Hygiene
Items, Hair Cuts, Food, other itemsProvide
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Volunteer Training
Review the Process Guidelines Responsibilities Reminders Follow-ups Questions/Concerns Areas of Volunteering
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Event Steps
• Participants will complete an Intake Survey to help establish statistical information
• Intake Volunteers will ask questions and narrow needs to TOP THREE for the day
Intake
• Participants will be connected to a Guide who will guide them through the Event to their TOP THREE needs
Guide
• Participants will be connected to agencies/providers who supply the area of need
• Agencies will give assistance available for the day, schedule appointments, take contact info for follow-up, and/or give resource info
Connect
• Participants will be provided with Direct Services• Participants will be provided with Personal Hygiene
Items, Hair Cuts, Food, other itemsProvide
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Volunteer Guidelines
Be open and friendly Always introduce yourself and
explain what your role for the day will be
Depending on your role, remember that the participant may have already answered questions and told their story to others…only ask questions as needed
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Volunteer Guidelines
Each individual has their own story, do not be judgmental or stereotype
Be mindful of confidentiality at all times Be mindful of personal space- each
individual may have their own idea of parameter
Never promise specific outcomes so not to get hopes up. Only promise you will do your best to connect them to what they need
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Volunteer Responsibilities Each designated area will have different
responsibilities Be sure you are prepared for your specific
assigned duties Each volunteer is responsible for the
customer directly in front of them at any given time. Do not feel you need to take on additional tasks if you are unable to at that present moment.
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Reminders
Be sure to dress comfortable and appropriate T-shirt Colors based on area of
volunteering Do not bring personal items with you
if at all possible (i.e. purses, cell phones unless you can keep it on you at all times, etc.)
Please refrain from using your phone while with participants
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Reminders
Please stay the amount of time you were signed up for or be sure to see a Committee member to let them know you need to leave sooner.
If you do not know an answer to something, try to find a Committee member or someone who can assist with getting the answer.
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Follow-ups
Be sure you signed in and all of your contact information is written down and legible
Updates and follow-ups will be sent out after the training and prior to the day of the event
Power Points will be available on the website
Additional training(s) may be available for those unable to attend
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Making the Event Successful Thank you for your support!!! Without volunteers like yourselves this
event would not be a success. We hope you find the day to be as
rewarding as the individuals you have assisted and consider helping again next year.
The Committee and the Community greatly appreciate your commitment.