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Exchange 2010 sp2User GuideFor Apple devices

Welcome to Exchange 2010 sp2 3

Welcome 3

About Exchange mailboxes 3

Getting Started 4

Before you get going 4

Using Web Mail 5

Outlook Web Application (OWA) 5

Outlook Web Application - mini 6

Outlook Web App - hints & tips 7

Executive/Classic/Essentials Mailbox Setup 8

Apple Mail (auto setup) 8

Apple Mail (manual setup) 10

Outlook 2011 (auto-setup) 11

Outlook 2011 (manual setup) 13

iPhone/iPad (auto-setup) 14

iPhone/iPad (manual setup) 16

Other email applications/devices 19

Basic mailbox (imap/pop3/smtp) Setup 19

Apple mail setup 19

Outlook 2011 setup 22

iPhone/iPad 23

Other imap/pop/smtp applications setup 27

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Welcome to Exchange 2010 sp2

WelcomeYou’ve chosen well! Apple and Exchange make a great team. Whether you use Apple Mail, MS Outlook 2011, Postbox or something entirely different, you will "nd that Exchange "ts into your Apple work#ow perfectly. We’re often asked which application we recommend for Mac OSX and Exchange. We recommend Outlook 2011 for maximum functionality but Apple mail works too and is a bit more mac-like.

About Exchange mailboxesFirst of all, let’s discuss the various types of Exchange mailbox you may buy.

MSE Basic - This is a cost effective mailbox offering just 1GB of POP3/IMAP4/SMTP and web access. It is not a full exchange mailbox and does not support collaboration, mapi, full iPhone/ipad syncing etc. You may upgrade this box with no work or loss of data by calling 01925 818448 MSE Essentials - This box also offers only 1GB of space but it comes with full exchange features such as mapi, activesync for iPhone/iPad support and so on. This is the one to get if you have your own Outlook software, iPhones/iPads and want full support for a smallish mailbox. Note: we do not supply email software with this option.MSE Classic - With a classic mailbox you get all the features of an essential but with 25GB of space AND the latest Microsoft email application of your choice to install on one machine. Outlook 2010 for windows or Outlook 2011 for Macintosh. MSE Executive - This ultimate option builds on classic box to offer unlimited storage space and our very best advanced antispam solution built in. One for the chairman!

It’s important to know which type of mailbox you are setting up as different types of mailbox have different setups and this manual is divided up by mailbox type. So, if you are setting up an MSE Basic mailbox, you should skip to the “Basic Mailbox Setup” part of the manual for accurate setup information.

We’re sometimes asked if the boxes are downwards compatible, in other words, can an Essentials/Classic/Executive box be accessed like a basic one using pop/imap/smtp. The answer is yes it can and in that case, you may use the Basic setup instructions. NOTE: the same is not true in reverse, a Basic box can’t be setup as a Classic.

Finally a quick note about SPAM. The most asked question is do we have any way to stop more spam. We do, it’s called FutureSpam and is just pence a month. You can order by calling 01925 818448 or online here:- http://www.simplymailsolutions.com/products/anti-spam

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http://www.simplymailsolutions.com/products/anti-spamhttp://www.simplymailsolutions.com/products/anti-spam

Getting Started Before you get goingIn order to get your apple devices working well with exchange, you need to make some changes

to your DNS (domain name service) for your email domain.

Your email domain is the part of your email address after the @ sign.

So, if your email address is somebody@somewhere.com your email domain is

somewhere.com

Throughout the setup of your email accounts, you will be making a few changes to the DNS for

your email domain but they need to be done in order.

The "rst change is to add an autodiscover entry as follows

autodiscover.somewhere.com CNAME exchange.mse2010.com.

This entry should be made wherever you bought your email domain from. You should "nd that

there will be a control panel to make this change or you may need to contact the support

department for your domain.

If you bought your domain from Simply Mail Solutions we will be happy to complete this step

and all other required DNS changes for you.

This DNS step is very important and without this entry in place, the setup of your mailboxes will fail and will have to be done manually.

If you have trouble with this step, please let us know by either calling us on 01925 818252 (9-5 mon-fri) or emailing support@simplymailsolutions.com

Everything will be a lot more difficult without this in place and it can cause performance issues later down the line.

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mailto:somebody@somewhere.commailto:somebody@somewhere.commailto:support@simplymailsolutions.commailto:support@simplymailsolutions.com

Using Web Mail

Outlook Web Application (OWA)Web Mail, or OWA as it’s known in Exchange, is a great way to access your email wherever you are without having to setup an email application. As long as you have access to a web browser, you should be able to get into your email.

Using OWA is very easy, in any web browser, go to the address:-

https://exchange.mse2010.com/owa

You should see something like this

Login using your email address/password and you will be able to see your email/calendar/contacts and send/receive emails. Help can be found here http://help.outlook.com/NB: OWA may not work properly with certain browser such as google chrome. If you have problems with one browser, try another like "refox or safari.

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https://exchange.mse2010.com/owahttps://exchange.mse2010.com/owahttp://help.outlook.comhttp://help.outlook.com

If you choose “This is a public or shared computer” then you will be signed out after your session has been unused for between 15 and 22.5 minutes.

If you choose “This is a private computer” then you will be signed out after your session has been unused for between 8 and 12 hours.

Most of the time you will want to choose Private Computer so you’re not logged out all the time but please be careful and REMEMBER TO LOGOUT!!!!

Outlook Web Application - miniNew in this version of Exchange 2010 sp2 is a mini version of the webmail client designed to be used in situations where you may not have much data bandwidth available or on a phone which doesn’t support full Internet pages.

If you do have trouble accessing the full version, it can be useful to try this simpler version.

To access it go to the address:-

https://exchange.mse2010.com/owa/oma

You should see something like this

From this screen you can choose one of the options to see your email, calendar, contacts in a very simple text list display.

Please note, there is no logoff button in this OWA Mini and once you’ve logged in, you will be kept logged in until the server session inactivity timer expires. This isn’t usually a problem but if you’re accessing sensitive emails from a public place, you may not want to use this option.

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https://exchange.mse2010.com/owa/omahttps://exchange.mse2010.com/owa/oma

Remember, what you see on OWA (full or mini) is always the most accurate view of what we have on the server for your account. If you ever have trouble with your email application or email on your phone, please try logging into webmail. If you can log into webmail, this suggests that your email account is "ne and it may be a problem with your other device.

Outlook Web App - hints & tips

1.Can I change the colour of the web app?You can change the theme of webmail by logging in and clicking options - Select a Theme

2.Can I setup an out of office reply?Yes, go to options - Set Automatic Replies. Remember to setup messages for people both inside and outside your organisation if you want everyone to get a message. Remember that people will only receive one out of office message for you. The next time the same person emails, they won’t receive another OOF.

3.How do I set up a signature?Options - Settings - E-mail Signature. You can use HTML but remember that the more fancy you try to make it, the more chance it has of looking weird on some peoples’ machines and the more likely it is to get your email listed as a spam/junk email. Try to keep signatures short with only the absolutely necessary information.

4.How do I force a signature to every email sent from everyone in the organisation?This is called an email Disclaimer and is an additional low cost option available by calling sales on 01925 818448. We can automatically add a signature/disclaimer to everyone’s email without you having to set each one up individually. Great for compliance.

5.How do I change my password?Just login and go to Options - Settings - Change Password. Specify the current password and then the new password twice. This is the fastest way to set the password but please be aware that the old password will continue to work for a short time afterwards. This is normal.

6.How do I change my password if I don’t know my current password?Your exchange administrator can change your password for you by using the SMS Control Panel at https://secure.simplymailsolutions.com/controlpanel or can contact us at 01925 818252 for further assistance.

7. I’m still getting too much spam/junk email?Spam email increases every day and although basic spam "ltering is included in your exchange package, if you want a much improved anti-spam package for just a few pence a month, you or your exchange administration can order futurespam from sales on 01925 818448

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https://secure.simplymailsolutions.com/controlpanelhttps://secure.simplymailsolutions.com/controlpanel

Executive/Classic/Essentials Mailbox Setup

Apple Mail (auto setup)As long as you’ve setup the DNS for your email domain, Apple mail should just ask you for your email address and password. That’s it!

So, "re up Apple mail by clicking on the stamp icon

Click the + sign to start adding a new email account (if this is the "rst time you’ve started Apple mail, it may start adding an account without you needing to click + )

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You should see something like the screen below. Enter your Full Name, your Email address and the password you chose for your email box when you made it in the control panel.

If all goes well, you should see the following account summary

...and that’s all there is to it!9

Apple Mail (manual setup)

If the auto setup failed, or you have been asked to fill in more boxes then it’s likely that your auto-discover DNS entries either have not been done or are not working. You should check and re-do if necessary because manual setup is not recommended.

If you absolutely have to set up manually, the boxes should contain the following:

Account Type: Exchange

Description: Whatever you want to call the box

Email Address: someone@somewhere.com - Email address from the SMS control panel

Full Name: Firstname Lastname - The full name of the person using the mailbox

Internal Server: sha-exsp2-cas02.exsp2.ifeltd.com

External Server: exchange.mse2010.com

User Name: someone@somewhere.com

Password: your mailbox password

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mailto:someone@somewhere.commailto:someone@somewhere.commailto:someone@somewhere.commailto:someone@somewhere.com

Outlook 2011 (auto-setup)Assuming that your DNS is all setup as described earlier, Outlook 2011 will auto-setup.

Double click the Outlook 2011 icon to start it and if it asks you to create an account, choose Exchange and follow the instructions. If it does not ask you to setup an account, call up Outlook - Preferences - Accounts and then enter your account information.

Enter your Email address, set method to User Name and Password. Username is your email address again, and Password is your mailbox password then click Add Account.

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Outlook should ask you if it’s ok to allow the Exchange Server to configure outlook. You should tick Always use my response for this server and click Allow.

If all has gone well, you should see something like the below screenshot and the dot by the account name should turn from amber to green. You can close that window and start using Outlook 2011.

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Outlook 2011 (manual setup)Warning, outlook is designed to work with auto setup. If you don’t have the correct DNS entries to enable auto setup, other parts of outlook will not work such as out of office and sharing. It’s recommended that you go back and get auto setup working.

However, if you need the manual setup information, it’s below:-

username: your email addresspassword: your mailbox passwordserver: exchange.mse2010.comauthentication method: username and password

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iPhone/iPad (auto-setup)

As long as you have the correct DNS setup for your domain, setting up your iPhone/iPad will be very easy indeed.

Choose settings then mail,contacts,calendars and then Add Account...

Choose Microsoft Exchange and you should see the next screen appear

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Simply enter your SMS Email address and password then click Next. The system should go away for a few seconds, verify the connection and then show the final screen with everything marked on.

You can of course choose not to sync any of these items by marking them off but most people will want them all on.

press save and that’s all there is to it.

Note, it will take a few minutes for your email to start syncing so dont worry if you go into the mail application and you get an error or nothing is in there. It will start to work over the next few minutes.

If you were asked more questions than these then you should follow the manual setup guide which follows on the next few pages.

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iPhone/iPad (manual setup)Choose settings then mail,contacts,calendars and then Add Account...

Choose Microsoft Exchange and you should see the next screen appear

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Enter the email address of the mailbox you’re setting up, the password you chose and click next.

Enter the server name which is : exchange.mse2010.comLeave the Domain field blank

In the Username field enter your email address againFinally the password and click next

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If all goes well, you’ll see the following screen where you can choose which features you wish to synchronise then press Save.

Note, it will take a few minutes for your email to start syncing so dont worry if you go into the mail application and you get an error or nothing is in there. It will start to work over the next few minutes.

If you were asked more questions than these then you should follow the manual setup guide which follows on the next few pages. Android phone/tablet (manual setup)

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Basic mailbox (imap/pop3/smtp) SetupApple mail setupAs usual, click the + sign to add a new account and fill in your name, email address and password on the next screen. Once done, click continue.

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On the next screen you need to choose whether you want to access your mailbox using POP or IMAP. We recommend IMAP which will keep your email on the server as well as showing it in your email application, phone and webmail.

POP is an older way to access mailboxes which allows you to pull down all your email and leave nothing on the server. Don’t choose it unless you have a specific reason to do so.

Click continue and then fill in the Outgoing Mail Server as in the screenshot below (using your own username/password of course!)

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On the next screen, make sure to clear the “Use Secure Sockets Layer” box and set authentication to Password then click Continue.

If you see a Verify Certificate box, click the “Always trust....” box and then click ConnectEverything should now be setup and ready to go!

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Outlook 2011 setupClick on + to add a new account

Type in your email address and password

username is your email address

TYPE = IMAP

incoming server: imap.mse2010.com : 143

outgoing server: smtp.mse2010.com : 25 or 587

Then click ADD ACCOUNT

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iPhone/iPadThe MSE BASIC mailbox doesn’t come with iphone/ipad sync functionality but you can still set it up using IMAP or POP3 by following the guide below. If you would prefer to upgrade your basic mailbox to a full iphone/ipad compatible box, please call 01925 818448 we can upgrade you instantly without any loss of data.

First add account and choose Other

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touch Add Mail Account

Enter your email address, password, description

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...and that’s it. Once you click Next, your device should be setup

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Other imap/pop/smtp applications setup

Your SMS Basic mailbox will support any application or device which uses industry standard IMAP/POP/SMTP standards.

Although it would be impossible for us to support every application with step by step instructions, they all tend to ask for the same setup information. You should be able to use the information below to set anything up from an email application, to a compatible fax machine.

Please note, not all devices are made to be compatible with industry standards. We often find that photocopiers/fax machines and other devices have poorly written email interfaces which makes them fail to setup. This is not a failure with your mailbox.

IMAP SETUPIncoming Mail Server! ! imap.mse2010.com

username! ! ! ! your mailbox email addresspassword! ! ! ! your mailbox password

Protocol! ! ! ! IMAP (or IMAP4)Port! ! ! ! ! 143SSL! ! ! ! ! OFF

POP SETUPIncoming Mail Server! ! pop.mse2010.com

username! ! ! ! your mailbox email addresspassword! ! ! ! your mailbox password

Protocol! ! ! ! POP (or POP3)Port! ! ! ! ! 110SSL! ! ! ! ! OFF

SMTP SETUP (outbound email server setup)Outbound Mail Server! ! smtp.mse2010.com

Authentication! ! ! ON using same credentials as incomingusername! ! ! ! your mailbox email addresspassword! ! ! ! your mailbox password

Protocol! ! ! ! SMTPPort! ! ! ! ! 587SSL! ! ! ! ! OFF

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