expedia traveler preference: how to manage bookings & · pdf fileexpedia traveler...
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You’ll receive a booking notification for both Expedia Collect and Hotel Collect bookings
Confirm your Expedia Collect or Hotel Collect booking on the Hotel Extranet
Follow the payment and invoice process for both Expedia Collect and Hotel Collect bookings
Expedia Traveler Preference: How to manage Bookings & Payments
Step 1: Booking Notifications• Booking notifications will be marked as either Expedia Collect or Hotel Collect.
Step 2: Confirm your bookings• Both Expedia Collect and Hotel Collect bookings need to be confirmed in Expedia Partner
Central. Use the Reservation Management tool to confirm your bookings; within the Manage Reservations menu, select Confirm Reservations.
How to manage Bookings and Payments
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Click “View Details” to see more information about
this booking and to confirm credit card details for Hotel Collect bookings
Both Hotel Collect and Expedia Collect bookings
will appear in the reservation search
results
Both Expedia Collect and Hotel Collect
bookings need to be confirmed using this tool
Expedia Collect
Hotel Collect
Expedia Collect
Hotel Collect
Payment Model: Expedia collects payment Payment Model: Hotel collects payment
• Expedia Collect Reservation Detail Page
• Hotel Collect Reservation Detail Page - Note Hotel Collect bookings will include the customer’s credit card details which need to be verified when the booking is confirmed. If you are unable to verify the customer credit card details, please first try contacting the customer; if you cannot get in touch with the customer, you can cancel the reservation from the Reservation Detail page.
Step 3: Upon check out:• For Expedia Collect bookings, one of two processes happens depending on your current payment
terms:
How to manage Bookings and Payments
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Charge the Expedia Virtual Card details for the reservation
Invoice Expedia for the booking using ExpediaPay
If you are using Expedia Virtual Card (EVC) to
receive payment from Expedia, the card details
will be included here
Expedia Collect
Hotel Collect
Expedia Collect
OR
The customer’s phone number will be shown by default for all
Hotel Collect bookings
2 adults
0001234567890000
The customer’s credit card details will appear up to 72 hours after booking and
up to 7 days after customer check-out
0011-22-33445566778
If you click “Reject reservation”, the reservation will be cancelled and the customer notified
• For Hotel Collect bookings, you will need to collect full payment from the customer. If there have been any changes to the length of stay or a cancellation or no-show, you may request a reconciliation through the Reconcilable Reservations page - please adhere to the reconciliation window listed in Expedia Partner Central for your hotel. Then you will pay Expedia compensation using your chosen method of payment, upon receipt of invoice within the Invoices and Credits page shown below. Both of these pages are found within the Accounting menu.
Previous Venere Reservations:From the date of conversion to Expedia Traveler Preference, all of your Expedia Collect and Hotel Collect bookings will be managed in the Expedia Hotel Extranet. However, past reservations made on Venere will remain in the old Venere extranet, up until the last reservation has stayed and payment has been made.
You will therefore need to continue to use the Venere system to complete the following activities:
• View and manage pre-ETP-conversion bookings on the Reservations tab:
How to manage Bookings and Payments
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This is the total amount due to
Expedia
Hotel Collect
• Reconcile pre-ETP-conversion bookings, as needed, as well as view and pay invoices on the Invoices tab:
You will continue to receive Venere invoices until all of your Venere bookings are complete. You will use your current method of payment to pay the Venere invoices; details of who and how to pay will be indicated on each invoice.
Other Expedia Traveler Preference resources:Who do I contact for payment or invoice questions?
• If you have payment, billing or invoice queries for either Expedia Collect or Hotel Collect bookings, send these to [email protected] if you are located withiin the United States or send to [email protected] if you are located outside of the United States.
• If you need to update your banking information, contact [email protected].
Additional contacts:• For any additional Expedia Traveler Preference questions, please contact us through AskExpedia.com.
How to manage Bookings and Payments
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