ezdatamunchtm –a new way to...• facebook / twitter / social media presence, top influencers,...
TRANSCRIPT
“Tell me and I will forget. Show me
and I may remember. Involve me and
I’ll understand.” - Anonymous
EzDataMunchTM – A New Way To
Discover Your Data
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EzDataMunch is a cloud platform of Apps /
Playbooks / Templates for business managers to
analyze data quickly and comprehensively across
the organization at zero development cost.
Use a Playbook from the store, load your data, configure
your KPIs and start your Data Munching!
VISION
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CUSTOMER AND SOCIAL ANALYTICS: KEY DATA
DISCOVERY CHALLENGESFacebook
TwitterGoogle Analytics
Website analyticsEmail campaigns
Ad wordsCustomer Service
ApplicationCRM
Financial Information
Blogs, Competitors info
RSS FeedsIndustry info
Product reviewsGovernment data
Many more places to discover
customer insights
• Where is my customer? Who is my customer? What are they saying? What are they buying? Where are they buying?
• How is my brand perceived? What people are saying about my company, products, services, brand, etc.?
• How do I target them? Which is the most effective medium? Campaign planning – what, where & How?
• Campaign performance – KPIs, response rates, ROI, “Dreamer to Buyer” road-map
• Revenue forecasting using statistical modeling• Facebook / Twitter / Social media presence, top
influencers, sentiment analysis, competition analysis, listening post
• Product reviews, service reviews, financial insight, sales insight, service performance and many more KPIs…
Page 3
KPI’s
Quality
Customer
experience
Sales
Marketing
OperationsAgent
Utilization
R&D
Social Media
Productivity
% within secondsOccupancy rateFirst contact resolution
Metric scoresPolicies procedures
Customer surveysOpinions
Up-sell/Cross-sellNew customersIncremental revenues
Customer growthRetentionInsightsCompetition
Broken operationsCorporate service chain issues
First call resolutionOccupancy
ResourcesValue
MonitoringListeningSentiment
DATA INSIGHT CHALLENGES FOR BUSINESS MANAGERS
Poor end user
adoption to Reporting
Tools
Need data to drive
decision making
Uncontrolled data
governance
Multiple data sources: ERPs, financial, CRMs,
operational data
Lack of insight into current
operations or conditions
Data is stale, no
longer current
Lengthy
installations of Reporting
Tools / Applications
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BUSINESS MANAGER’S BI SOLUTION NEEDS
Objectives & Goals
Simplification &
Standardization
Data Integrity, Consistency & Transparency
Great Speed & Flexibility: What-if scenario, Predictive & Detailed analysis
Easy and Short Implementation
Cycle
Productivity Gains and Performance Improvement
User Friendly & Low
Maintenance
Real-time and Automated
Balance Score cards
Fast Response to Business Changes
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EZDATAMUNCH SOLUTION
Repeatable
Guiding Themes
Configurable
Visual & Impactful
Real Time
Contextual &
Predictive
Key Features
• Cloud enabled and hosted on RAPID managed servers. Similar to Workday or Salesforce.com. EzDataMunch also has an On Premise option.
• Playbooks / Apps that are highly configurable, insightful and flexible to client needs to enable rapid adoption and increase impact of the Platform
• Information displayed using highly visual mechanisms which are intuitive, credible and drive measurable results
• Action oriented approach will enable clients to analyze data at any point in time and allow decision making
• Playbooks have pre-built connectors for inserting client and external data to provide context in an easy way increasing accountability
Minimal new work for every new client
Easily configured for different use cases
Use of visual tools to enhance analysis and outcomes
Actionable - Display close to real-time information as events take place
Insights predictions, forecasts, Alerts
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BENEFITS OF EZDATAMUNCHTM SERVICE
Improve discovery and insight into information
and data across the Enterprise
One Single platform
Get to insights in a matter of days as opposed
to weeks and months
Fastest way to get insights
No development cost, No license cost, No
infrastructure cost
Lowest cost of data analysis
Pre-built Playbooks & Templates, by Role & by
Function – your KPIs the way you understand it
Best Visualizations, Unparalleled
insights
Pre-built BI Apps
Pre-built Data Models
Pre-built integration
with ERPs and leading
market products
Increased efficiency
and productivity,
innovation, improved
decision making,
Agility …
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Let’s Win some more customers!
THANK YOU
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CUSTOMER ANALYTICS
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CUSTOMER SENTIMENT ANALYSIS
Page 11
CALL CENTER / CUSTOMER CARE OPERATIONS ANALYSIS
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PRODUCT AND PRODUCT CATEGORY ANALYSIS
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ANALYZE WHAT CUSTOMERS ARE TALKING ABOUT
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AGENT PRODUCTIVITY DASHBOARD SAMPLE
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CUSTOMER CARE SLA ANALYSIS
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LOCATION AND CALL CLASSIFICATION ANALYSIS
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CLIENT SLA AND AGENT SLA ANALYSIS
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SOCIAL MEDIA HEALTH CHECKER
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LISTENING POST AND SENTIMENT ANALYSIS
09/10/2015 Page 20