facilities services career development - cornell university · jessica lang, hr manager....
TRANSCRIPT
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A Culture of Inclusiveness,a World of Opportunity –
Facilities ServicesCareer Development
January 14 and January 21, 200911:30 am – 1:30 pm11:30 am 1:30 pm
B26 Shops Conference Rm., Humphreys Service BuildingHumphreys Service Building
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Welcome
Jessica Lang, HR Manager
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Performance Management Process (PMP)
Training
PlanningCareerDevelopment University Mission
U i V l d G lp
Unit Values and GoalsDepartment GoalsIndividual Goals
Recognition Assessmentg
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What is Career Development?p
A process by which employees strategically explore, plan and create their future at work by designing a personal learning plan to achieve their potential and fulfill thelearning plan to achieve their potential and fulfill the
organization’s mission requirements.
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Career Development Process1. Awareness
2. Goals
3 T l3. Tools
4. Marketing & Connecting to Employers
5. Interviewing
6. Thank you & Follow-up 6a. Re-strategize
7. Evaluating Offers 7. SUCCESS!
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Objectives• Understand the Career Development Process• Understand the Career Planning questions: Who g q
am I? Where am I going? and How am I going to get there?
• Become familiar with the resources available to you.
• Learn about the tools that will help you get to where you want to go.
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Career Development Resources
• Recruitment & Employment CenterRecruitment & Employment Center• QUEST
C S i• Career Services• Educational Benefits• Rotational Assignment Program (RAP)
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Recruitment & Employment Center337 Pine Tree Rd. | 254-8370 | [email protected]| | p y
• Provides information and assistance in the following areas:
• General Employment• Diversity Recruitment• Cornell Recruitment Partnership
H R S i• Human Resource Services• Dual Career• Qualified University Employees Seeking Transfers• Qualified University Employees Seeking Transfers
(QUEST)
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Qualified University Employees S ki T f (QUEST)Seeking Transfer (QUEST)
337 Pine Tree Rd. | 254-8239 | [email protected]
• QUEST is a performance-based internal f i d i dtransfer assistance program designed to
support high-performing staff identify f i i C lltransfer opportunities at Cornell.
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Career Development Services20 Thornwood Dr. | 254-6400 |[email protected]| | g
• Provides guidance and resources to assist staff with a variety of individualized professional development needs, y p p ,including individual consultations, resume and cover letter reviews, and mock interview sessions.P t ti l i d i t i di id l t ff• Promote continuous learning and assist individual staff with professional development planning needs and job satisfaction.
• Skills for Success • Guide to Workshops • SkillSoft On Line Learning• SkillSoft On-Line Learning
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Educational Benefits130 Day Hall | 255-3936 | [email protected] | |
• Cornell Children’s Tuition Scholarship (CCTS)(CCTS)
• Employee Degree Program• Extramural Study• Tuition Aid• New York’s College Savings Program• Educational Tax Credits• Educational Tax Credits
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Rotational Assignment Program (RAP)
• Support initiatives developed by Facilities Career Mapping teamCareer Mapping team
• Open to all of Facilities Services and Campus Facilities DepartmentsCampus Facilities Departments
• Short-term (<1 year) opportunities to try new job responsibilitiesnew job responsibilities
• Two types: Skill Development and Leadership DevelopmentLeadership Development
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Questions?
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A Culture of Inclusiveness,a World of Opportunity –
Career Development:pYour Personal Marketing Strategy
Deb Billups, Office of Human Resources, Recruitment & Employment Centerp y
Patricia Wilkins, Office of Human Resources, Organizational Development Services
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Objectives1. Building the Foundation
• Gain overview of Career Development Process• Determine “readiness”Determine readiness• Set objectives
2. Developing Your ToolsG i k l d f t l &• Gain knowledge of tools & resources
• Learn about Career Services resources & services• Identify essential qualities of an effective cover letter, resume
and personal commercialand personal commercial3. Marketing & Connecting to Employers
• Understand Job Search strategies• Learn beginning interview and follow-up skills
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Building the Foundation• Gain overview of Career
Development processp p• Determine your “readiness”
for Job Searchfor Job Search• Set beginning career
objectiveobjective
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Career Development Process1. Awareness
2. Goals
3 T l3. Tools
4. Marketing & Connecting to Employers
5. Interviewing
6. Thank you & Follow-up 6a. Re-strategize
7. Evaluating Offers 7. SUCCESS!
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Self Assessment“Success is getting what you want. Happiness is wanting what you get.” ~Dale Carnegie
1. Awareness
Who am I?Skill I t t V l• Skills, Interests, Values
• Experience-Based Skills• Self-Management Skills• Transferable “Life” Skills• Interests as Key Motivators• Values
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Determine Career Objective2. Goals
Where am I going?
• Assess skills, interests & values• Determine compatible career options• Determine compatible career options• Define a specific career goal
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What Do Employers Want Anyway?Ideal candidates will have:
Direct Job/Career-Related Work Experience & pSkillsCommunication/Interpersonal SkillsDemonstrated Ability to Make Positive Contributions Problem-Solving SkillsTeamwork
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Developing Your J b S h T lJob Search ToolsHow am I going to get there?
• Gain Knowledge of Job Search tools & resources 3. Tools
• Identify essential qualities of an effective cover letter, resume and personal, p“commercial”
• Learn about Career Development resources p& services
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Construct, Customize, Refine T lTools
ReferencesE-mails
Resume Personal C i l
Cover Letters
Commercial
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E-mails and Letters1. Application
2. Inquiry3. Thank You/Follow-up
I d• Introduce• Reason for communication• Possibly highlight or direct to strongest criteria• Address by name
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Resume Overview• No perfect resume – or expert advisor• Look “good”Look good• Perfect punctuation, grammar, spelling
C i i b• Connection – action verbs
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Resume• Business document – not a story• Resume formats – chronological functionalResume formats chronological, functional
or combination• Start with a summary• Start with a summary• Don’t say, “challenging, fast-paced, apply
kill f i ll ” IT’S WHATskills, grow professionally”- IT’S WHAT YOU CAN DO FOR THEM
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Have You Looked at Your Current R L t l ?Resume Lately?• Does your resume display any of the traits• Does your resume display any of the traits
of the ideal candidate the employer would want?want?
• Did you list any accomplishments?
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Market Yourself with a Resume th t G t R lt !that Gets Results!• Target Your Resume• Target Your Resume• Make it Stand Out
Shift Yo r Priorities• Shift Your Priorities• Highlight What’s
ImportantImportant• Share Your Story
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A Few Tips on Cover Letters• Translation of skill sets to areas desired in
opportunity description.pp y p• Keeping the resume and cover letter
focusedfocused.• Getting to the point.
M i f d b ll• Maximum usage of text and bullets.
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Personal Commercial• 1 minute – a must have!• Career/Job Fairs Networking EventsCareer/Job Fairs, Networking Events,
Unexpected Opportunities• Who you are what you do well and how• Who you are, what you do well and how
you can add value, make a difference• Specific• Specific• Concise• MemorableMemorable
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Sample Commercial“Hello, how are you today? My name is…?”
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References• Speak about work performance and
accomplishments – with examples.p p• No friends or relatives• Cornell is one employer• Cornell is one employer
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Career Services• Monthly Resume/Coverletter Workshops• Individual ConsultationsIndividual Consultations
– Career Services20 Thornwood Drive Suite 101– 20 Thornwood Drive, Suite 101
– 254-6400O d @ ll d– [email protected]• Hours: 8:00 am – 4:30 pm
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Questions?
Break ~ 10 minutes
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Marketing & Connecting to E lEmployers
• Understand & manage job search strategies• Learn beginning interview & follow-up
skillsskills
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Career Development Process1. Awareness
2. Goals
3 T l3. Tools
4. Marketing & Connecting to Employers
5. Interviewing
6. Thank you & Follow-up 6a. Re-strategize
7. Evaluating Offers 7. SUCCESS!
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4. Marketing & Connecting to Employers
Two Main Strategies:g• Apply to well-matched openings• NETWORKING!• NETWORKING!
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NetworkingThe process of using personal contacts
to further your job search.to further your job search.
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Interview Strategies
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5. The Interview!
A “two-way street” with a two-fold purpose:• The Employer gains information about your
h / kill d b k d d h hstrengths/skills and background and how they can add value to his/her organization through the position.position.
• The Candidate gains an understanding of both the position and the organization in determining if there’s a match with his/her immediate employment needs and longer term goalsemployment needs and longer term goals.
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Interviewing• The sale is made• Make the “business case”
i i• First 5 minutes• Prepare bulleted points in head• Prepare questions in advance
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Stages of InterviewingPREPARATION
– self assessmenth h l– research the employer
– practice interviewing
ACTUAL INTERVIEW– follow interview guidelines
FOLLOW-UPsend thank you letter– send thank you letter
– keep record
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Self AssessmentR i Y St th• Review Your Strengths:– skills and abilities– backgroundbackground– experience– education– training– career goals
Kno Yo r Weakness• Know Your Weakness– where do you need to improve– turn your negatives into positives, tu you egat ves to pos t ves,
describe your efforts to improve
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Research the Employer
• Know what they do• Familiarize
• Read other related publicationsFamiliarize
yourself with their department
p• Talk with current
employeesdepartment, program or product
• Check their website
employees
• Check their website or publications
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Typical Interview Questions• Tell me about yourself.• What interests you about this position?y p• How have prior experiences prepared you
for this position?p• Describe a process or project you made
improvements to?p• What are your major strengths?
Weaknesses?
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What Questions Do You Have?SAMPLE QUESTIONS
? How does this position fit into the organization and its bj i ?objectives?
? What qualities are you looking for a person in this position?? What are the expectations for the first 3-6 months?? What are the expectations for the first 3 6 months?? How do you measure success in this position?? What kind of orientation training is provided?? Does this position function mainly alone or in a team setting?? What is the most challenging aspect of this position?? How would you describe the organizational culture?? How would you describe the organizational culture?
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Practice Interviewing
• Participate in mockParticipate in mock interview sessions
• Helps to decrease• Helps to decrease interview jitters and build confidencebuild confidence
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What to DO DO in the Interview• Arrive early (~10 min)• Be enthusiastic & positive
• Be sure to have the interviewer describe the position duties• Firm/confident handshake
• Eye contactD i t l
position duties• Emphasize your strengths
in a straightforward • Dress appropriately• Bring extra resumes and a
list of references (note:
gmanner
• Have your own questions prepared (to show interest(
only submit upon request)prepared (to show interest in the job)
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What NOT to DONOT to DO in the interviewx Criticize current or
previous employersx Project a passive
indifferent attitudex Use “um,” “uh,” “you
know,” “ok,” or other l
x Answer questions with just a “yes” or “no”
slangx Memorize answers
x Discuss personal information
x Ask questions about salary or benefits
x Be evasive or make excuses
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The Interview Follow-up6. Thank you & Follow-up
• Summarize the process:What was successful?
• Keep the binder handyto refresh your memory– What was successful?
– What did you forget to say?
• Record your reactions and
– to refresh your memory when you get calls from employers
– or when you make follow-any comments• Keep copies of your
application letters
– or when you make follow-up calls to employers, so that you are talking about the “right” job and can application, letters,
correspondence, interview notes, and important dates i f ld bi d
e g job a d carecall previous conversations with the employer
in a folder or binder
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Follow-Up Thank You Letter• Send the thank you
letter within a few days of the interviewof the interview
• Thank and reiterate interestI l d i f ti• Include information you forgot to mention
• Send to the supervisor of position, chairperson of interview committee & to each member of the hiring committee
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Evaluating a Job Offer7 E l ti Off
• Take your time
7. Evaluating Offers
Take your time• Ask questions
M k i f d d i i• Make an informed decision
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Re…StrategizeCommit Focus Refine Renew Re-energize RestCommit, Focus, Refine…Renew, Re energize, Rest…
No, no, no, maybe… oh no, no no, NO!, NO!…no, no… no no no YES!no…no, no…… YES!
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Questions?Deb Billups
Career Development FacilitatorR it t d E l t C t
Patricia WilkinsAssociate Consultant/OD
O i ti l D l t S iRecruitment and Employment Center337 Pine Tree Road
Ithaca, New York 14850(607) 254 8239
Organizational Development Services20 Thornwood Dr.
Ithaca, New York 14850(607) 254 2352(607) 254-8239
[email protected](607) 254-2352
www ohr cornell edu/jobswww.ohr.cornell.edu/jobs