faculty and staff technology guide€¦ · 1. displaying passwords is a violation of security...

24
FACULTY AND STAFF TECHNOLOGY GUIDE

Upload: others

Post on 23-Jul-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

1

FACULTY AND STAFF TECHNOLOGYGUIDE

Page 2: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

2

TABLE OF CONTENTS

THIS BOOKLET OUTLINES TECHNOLOGY SERVICES OFFERED TO UNLV EMPLOYEES. KEEP THIS BOOKLET NEARBY FOR QUICK REFERENCE. ADDITIONAL DETAILS ABOUT THE SERVICES MAY BE FOUND AT THE OFFICE OF INFORMATION TECHNOLOGY WEBSITE AT IT.UNLV.EDU

Account Information

Email

Security

Wireless

Computers

Software

Servers and File Storage

Faculty Web Pages

WebCampus

MyUNLV

Classroom Technology

Help and Training

Technology @ Home

More Technology Services

RebelCard

About OIT

Connect With Us

3

4

6

7

8

9

10

11

12

13

14

18

20

21

22

23

24

Page 3: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

3

There are a variety of accounts that you will need to access campus resources. Below is a list of the primary technology accounts, how to access them, and where you can go for more information.

ACE Account Your primary computing account used for signing onto Windows workstations, UNLVMail, Workday, eduroam, and more.

MyUNLV Account used to access the student information system.

ACCOUNT INFORMATION

it.unlv.edu/ace

unlv.edu/aboutmyunlv

New employees are sent an ACE account setup email to the personal email address provided to Human Resources during the hiring process.

Instructor accounts are created based on teaching assignments entered by administrative staff. Administrative accounts are created upon request. You must complete FERPA training before access credentials are sent to you.

UNLVMail UNLV’s email, calendar, and collaboration system.

it.unlv.edu/unlvmail

After setting up your ACE account, visit gmail.com and sign in using your full UNLVMail address (e.g., [email protected]) and your ACE password.

WebCampus UNLV’s learning management system. All classes are set up on WebCampus but use is optional.

webcampus.unlv.edu

Faculty with teaching assignments can access WebCampus using their ACE username and password.

Workday UNLV’s unified system for HR, budget, and more.

unlv.edu/workday

For managing leave requests, if required by your department, and other administrative functions. Training information is available at unlv.edu/workday.

Lynda.com An award-winning, web-based training service available for free to UNLV students, faculty, and staff.

it.unlv.edu/lynda

After setting up your ACE account, visit it.unlv.edu/lynda and sign in using your ACE username and password.

Eduroam Wireless Connect to secure Wi-Fi at UNLV and other institutions.

wifi.unlv.edu

Eduroam encrypts your data over the network and is available 24/7. Visit wifi.unlv.edu to configure your device to connect.

Page 4: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

4

UNLV employees use UNLVMail, powered by G Suite. A UNLVMail account provides access to more than just email and includes a collaborative suite of useful applications:

Gmail

Google Calendar

Hangouts (Chat)

Drive (Cloud Storage and

Productivity Apps)

UNLVMAIL

EMAIL

You can send news and announcements to the UNLV community via several e-newsletter systems:

E-NEWSLETTERS

UNLV OFFICIALMailing list for sending information that all UNLV faculty and staff must receive. Subscription is automatic and employees cannot be removed from the list. Check with your department for instructions on how to submit messages.

UNLV TODAYDaily newsletter delivered to UNLV employees that includes upcoming events, training, organizational changes, and more.

RAVE (REBEL ANNOUNCEMENTS VIA EMAIL)Weekly newsletter for sending news and event information to UNLV students.

SEND (STUDENT E-NEWSLETTERS FROM DEPARTMENTS)Similar to RAVE, SEND allows for news and event information to be sent to students according to their college and department.

Groups (Mailing Lists)

Sites (Web Pages)

Lucid Charts (Diagrams)

Lucid Press (Document Design)

For more information, visit it.unlv.edu/unlvmail.

Page 5: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

5

NEW ACCOUNTSUNLVMail accounts are provided for all employees at the time they begin employment at UNLV. Account credentials are sent directly to the employee’s personal email address on file near their start date.

TRAINING OIT offers free, two-hour training workshops on UNLVMail and Calendar.For upcoming workshops, visit it.unlv.edu/training.

SMART PHONESThe IT Help Desk can assist with setting up your UNLVMail account on your iOS or Android devices.

HELPIf you need help with UNLVMail, contact the IT Help Desk at 702-895-0777.

UNLV students use Rebelmail, which is also powered by G Suite. All UNLV students receive a Rebelmail email account upon admittance. Visit it.unlv.edu/rebelmail for more information. Student emails have a “@unlv.nevada.edu” suffix while employee emails have a “@unlv.edu” suffix.Rebelmail is UNLV’s official means of communicating with enrolled students. Please review the Student Email Policy at it.unlv.edu/policies.

REBELMAIL

Page 6: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

6

Maintaining security requires everyone to take precautions to protect themselves as well as the institution.

If you suspect information may have been accessed by an unauthorized person, report it through the Report a Suspected Data Breach form available at it.unlv.edu/databreach. Doing so helps protect potential victims while ensuring the university is compliant with applicable laws and policies.

You can also report data breaches or other security concerns to the IT Help Desk or the OIT Information Security Office at 702-895-0400 or [email protected].

PROTECTING DATA IS EVERYONE’S RESPONSIBILITY!

1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords.

2. Do not keep student data or personally identifying information on your office computer or laptop. Avoid saving personal files to your work computer.

3. Use strong passwords with at least eight characters and a combination of at least three of the following characters: uppercase letters, lowercase letters, numbers, and/or symbols.

4. Download antivirus software for your personal computer.

5. Think before you click on emails, webpages, social media, and other sites. Ask yourself: "Could this be a scam?"

6. Most Windows computers on campus have software that will automatically install critical Microsoft security updates. You will be asked to restart your computer immediately or if you would like to temporarily delay the restart.

7. Otherwise, be sure to regularly apply updates for your operating system, antivirus, and other software.

Visit smartcomputing.unlv.edu for more tips and security best practices.

FOLLOW THESE TIPS TO ENSURE BETTER SECURITY

SECURITY

CAMPUS POLICIES

You are responsible for knowing and following campus IT security policies and procedures. Visit unlv.edu/policies and it.unlv.edu/policies for more information. Check with your department for additional IT security policies you may need to know about.

Page 7: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

7

UNLV provides secure Wi-Fi at hotspots throughout campus.

You will connect to Wi-Fi via the eduroam network. Eduroam allows faculty, staff, and students to use secure Wi-Fi at thousands of partner institutions in over 85 countries across the world.

To connect for the first time, you will need to download a network certificate for each of your devices. An active ACE account is required.

1. Go to wifi.unlv.edu.

2. Click Configure Device.

3. Enter your ACE account and follow the remaining instructions.

4. Repeat the set up process on each device that you plan to use on campus.

Full instructions and videos can be found at wireless.unlv.edu

1. Eduroam certificates expire 18 months from when they are created. You will receive an email when it is time to renew.

2. New Wi-Fi locations are constantly being added. If you find you are unable to connect in one location, you may have success in others.

3. If you experience connection issues, turn your Wi-Fi off and back on or try restarting your device. Contact the IT Help Desk if you continue to experience issues.

WIRELESS TIPS

WIRELESS

Campus guests without an NHSE ID or ACE account may use the UNLV-Guest network.

UNLV-Guest is available from 7 a.m. - midnight every day.

A new UNLV-Guest process will be implemented in late 2018. Visit wireless.unlv.edu for up-to-date information.

CAMPUS GUESTSGET STARTED

Page 8: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

8

COMPUTERS

Your department is responsible for allocating funds to purchase new employee computers. Campus vendors Dell, Apple, and HP offer significant discounts to UNLV. You can get help with computers through the IT Help Desk and through OIT’s website. OIT helps with:

• Minimum computer specification recommendations

• Set up of the computer• Hardware repair

NOTE: OIT does its best to provide quality service for UNLV-barcoded computers. For service for your personal computer or laptop, please consult your vendor or local repair shop for assistance.

FOLLOW THESE STEPS TO GET A GREAT COMPUTER:

In addition to preferred computer vendors, UNLV has agreements with other retailers, such as CDW-G and Office Depot, that offer great prices on printers, scanners, and other computer accessories. NOTE: Computer accessories are not supported by OIT outside of the manufacturer’s warranty.

Call 702-895-0771 before purchasing projectors. OIT works with vendors to get great deals and excellent support.

ACCESSORIES PROJECTORS

WE ARE HERE TO HELP!If you are unsure of what type of computer to buy, contact us first and we can help you find the right computer for your needs.

Configure your computer online through one of UNLV's partner vendors. Be sure your computer meets at least the minimum standards, which are available at it.unlv.edu/computing. 1. Contact the IT Help Desk if you need

assistance configuring your computer.

2. Follow your department’s purchasing procedures.

3. Technicians will call to schedule an appointment to set up your computer once UNLV Property Control barcodes the computer and delivers it to OIT.

NOTE: Be sure to request at least a three year warranty on computer purchases.

Page 9: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

9

OIT can help you get the software you need.

Free or discounted versions of many software applications are available for your UNLV-barcoded computer, including:

• Adobe Products• Microsoft Products• SAS• SPSS• Qualtrics Survey • LucidChart and LucidPress (via

Google Drive)

SOFTWARE

Workday is an integrated human resources and financial management solution. Manage employees, request time off, and more at unlv.edu/workday. MYUNLV is UNLV's student registration system. Faculty must complete FERPA training in order to access MyUNLV. Log in at my.unlv.edu.

Several software packages are provided for free under UNLV institutional licenses, while other applications must be purchased by your department. Check with campus vendors first for great discounts.

OIT’s website provides details about obtaining software for office and personal use. Visit it.unlv.edu/software for more information.

DISCOUNTED SOFTWARE

UNIQUE CAMPUS APPLICATIONS

Page 10: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

10

[

OIT hosts and supports the following services for individual and departmental file storage:

GROUP FILE STORAGE

OIT offers shared network storage space where you can share files with your department, teams, or other colleagues. View your group file storage by signing on to your Windows computer with your ACE account and clicking on the X:\ drive.

PERSONAL FILE STORAGE

Personal network storage for your files can be found on your Windows Y:\ drive. Files stored here are not accessible by others on campus. You can access your Y:\ drive by using your ACE account to sign in to your computer.

CONNECTING REMOTELY

SERVERS AND FILE STORAGE

BACK UPS

Mac users can access personal and group file folders by adding a connection to the server. Contact the IT Help Desk for assistance.

UNLVMAILPowered by G Suite, offers unlimited file storage via Google Drive. Check with your department for information on HIPAA or FERPA compliance.

You can access your X:\ and Y:\ drive files from off campus using rebelfiles.unlv.edu and signing in with your ACE account.

OIT can help restore recently deleted or overwritten files hosted on a network storage (X:\ or Y:\) drive. Call the IT Help Desk if you need a file recovered.

Ultimately, your data is your responsibility. As a best practice, OIT recommends that you keep a backup copy of your files on removable media, such an external hard drive or USB flash drive. Backup frequently and consider storing your backup drive in a separate location in case one of your devices is stolen.

Page 11: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

11

[

FACULTY WEB PAGES

FACULTY.UNLV.EDU

NEED TO FIND A PICTURE

HELP AND TRAINING

The IT Help Desk provides assistance with creating accounts, basic WordPress usage, and help troubleshooting website issues. Lynda.com is free for UNLV faculty, staff, and students, and can help you learn WordPress and other web design and development fundamentals. Sign in at it.unlv.edu/lynda.

DEPARTMENT, COLLEGE, OR UNIT WEBSITES

The UNLV Web & Digital Strategy office is responsible for managing the content and design of the university's top-level webpages.

In addition, the web team assists academic and administrative units in developing websites that effectively communicate and strategically align with the university's pages. The office also offers account hosting services to UNLV's academic and administrative units.

Web & Digital Strategy is part of UNLV's University Marketing & Communications office. Visit unlv.edu/web for more information.

OIT provides free Faculty Web accounts and WordPress templates to help you get create your online presence.

WordPress is a popular content management system that lets you quickly and easily create, upload, and share content on your website. If you are familiar with other website technologies, other solutions may be available. Request an account at faculty.unlv.edu.

Page 12: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

12

WEBCAMPUS

• Online course content delivery• Secure grade posting for individual

assignments and quizzes• Class calendaring• Discussion forums• Collaboration tools for

communication within WebCampus• Online testing and assignment

submissions• Plagiarism checking service

WEBCAMPUS SYSTEM INFORMATION

1. Save your work often in case your session times out or you lose internet connection. Typing posts in an application such as Microsoft Word and then copying and pasting your work into WebCampus is recommended.

2. Courses are accessible for students one week prior to the start of the course. Students can refer to MyUNLV for the official course start date.

3. Signing out and back in or clearing your browser cache can often resolve most technical problems. If you experience any other issues, contact the IT Help Desk.

4. For additional help, recommended browsers and plugins, and a list of known issues/fixes, visit the WebCampus help site at it.unlv.edu/webcampus/canvas.

To learn about using WebCampus, visit wchelp.unlv.edu or contact the IT Help Desk.

OIT also hosts open labs from 9 a.m. - 11 a.m. every Friday in CBC-C 145. Drop by to have your questions answered by a WebCampus expert.

WebCampus is UNLV’s generic term for our enterprise learning management system (LMS). Canvas is the current vendor for WebCampus. The LMS is used for sharing course content, conducting assignments and assessments, and for communicating with students online. Instructions for getting started are available at it.unlv.edu/webcampus/canvas.

WEBCAMPUS TIPS:

You can find information on the availability of WebCampus on status.unlv.edu. Contact the IT Help Desk if the status page shows WebCampus to be online but you are experiencing issues using the site.

TRAINING AND SUPPORT

FEATURES

Page 13: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

13

MYUNLV

MyUNLV is UNLV’s student information system. It provides students, faculty, and staff with online information and self-service capabilities 24 hours a day. The system allows faculty to input grades, locate student information such as email addresses, and communicate important information with students.

Students can use MyUNLV to access personal data, register for classes, check grades, apply for financial aid, and much more. MyUNLV uses the NSHE (Nevada System of Higher Education) ID number for identification.

The IT Help Desk is able to provide assistance with resetting MyUNLV passwords. Otherwise, please visit unlv.edu/aboutmyunlv for help

If your course settings in MyUNLV need adjustment, please contact your department’s administrative staff or access the help tools available online.

HELP AND SUPPORT

Page 14: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

14

CLASSROOM TECHNOLOGY

SUPPORT AND TRAININGCOMPUTERS

Technology Enhanced Classrooms (TECs) are equipped with permanently installed technology. General purpose TECs include a multimedia projector, computer (PC), internet access, document camera, and VGA and HDMI connections (select classrooms) for laptops. If using a laptop without HDMI or VGA outputs, you will need to bring an adaptor to connect to the system.

Equipment in TECs designed for use in specific departments may vary by classroom.

TECHNOLOGY ENHANCED CLASSROOMS (TECS)

All TECs are equipped with a Windows computer. Each computer has Microsoft Office Suite and popular browsers and media players installed. Visit it.unlv.edu/classroom-technology for a complete list of the software installed. To request new or additional software in a general purpose TEC, contact Classroom Technology Services (CTS) at 702-895-0771.

VGA and HDMI connections are also available. For Mac laptops, please bring an appropriate adapter.

If you are not familiar with your TEC, check out OIT’s website to see photos. You may also call the CTS Help Desk at 702-895-0771 for:

• Help over the phone• A technician to visit your

location• Emergency classroom

technology assistance• Training• Licensed software installation

requests

Page 15: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

15

CLASSROOM TECHNOLOGY

CLASSROOM ACCESS STUDENT RESPONSE SYSTEMS

Access to TECs is provided through proximity cards. Contact your department to request a proximity card or to add TEC access to your current card.

OIT suggests entering the following phone numbers into your cell phone in case you are locked out of a classroom and need assistance:

Facilities and Maintenance 702-895-4357

Public Safety Dispatch 702-895-3668

Student response systems, a.k.a. clickers, allow instructors to ask questions and gather students’ responses during a lecture. Currently, OIT supports the iClicker system. For more information, please visit it.unlv.edu/classroom-technology, on how to get started using clickers in your classroom.

If you have questions or concerns about your classroom assignment, please have your department's administrative assistant contact UNLV’s academic scheduling office at [email protected].

SCHEDULING

Page 16: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

16

CLASSROOM TECHNOLOGY

COMPUTER-BASED TEACHING FACILITIES

VIDEO CONFERENCING

MORE TECHNOLOGY SERVICES

COMPUTER LABS

OIT offers several computer labs, located throughout the campus, for students to complete assignments. Lab monitors are available to help with computing accounts, printing, and access to hardware and software.

For computer lab locations, visit it.unlv.edu/labs.

Computer-based teaching facilities are classrooms that include a computer at each desk. These rooms are equipped with audio-visual technology similar to General Purpose TECs. If you need to schedule a class in a computer-based teaching facility, contact your department's administrative assistant.

Video conferencing rooms for instructional and non-instructional purposes are available for reservation. These rooms feature audio and visual broadcasting equipment and are integrated with NevadaNet, allowing participants to connect with over 200 video sites throughout Nevada. Contact Classroom Technology Services (CTS) at 702-895-0771 for additional information.

Page 17: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

17

CLASSROOM DESIGN AND CONSULTATION

Classroom Technology Services staff are available to consult with departments undertaking classroom renovation or construction projects. The staff has expertise in developing classroom design standards that can ensure that the physical layout of the room and the multimedia technology will enhance the learning environment and fit the particular teaching needs of the department. Contact CTS at 702-895-0771.

Page 18: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

18

HELP AND TRAINING

The IT Help Desk supports the technology needs of UNLV students, faculty, and staff. Contact the IT Help Desk when you have a technology question. The IT Help Desk also coordinates technology needs with appropriate OIT and other campus technology units when necessary.

IT HELP DESK

• Account administration• Email• General computer needs and

problems• General technology information• Printing• Supported software and applications• WebCampus• Wireless accounts and use

WE HELP WITH:

CALL 702-895-0777EMAIL [email protected] CBC-B 113 or SU 231GO TO it.unlv.edu/help

For hours and locations, please see page 24.

CONTACT US

Page 19: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

19

ADDITIONALTRAINING OPPORTUNITIES

Free training courses are available to UNLV employees throughout the year. Enrollment is on a first-come, first-served basis. Each class is limited to 12 participants. Workshops are between one to two hours long. We offer courses on: • UNLVMail and Calendar• Microsoft Office products• Windows• Google Drive• Google Sites• Google Groups• WebCampus• Computer Security

For workshop descriptions, schedules, and registration, visit it.unlv.edu/training.

NOTE: We also offer custom group trainings, such as Google Drive and its collaboration features for entire departments. Contact the IT Help Desk to request custom workshops.

TRAINING

Lynda.com's library of expert courses and tutorials are free for UNLV students, faculty, and staff. Topics cover everything from Microsoft Office to leadership skills. Visit it.unlv.edu/lynda to sign in.

UNLV DIVISION OF EDUCATIONAL OUTREACHedoutreach.unlv.edu

Evening classes for website development, business productivity, digital creative products, and more.

UNIVERSITY LIBRARYwww.library.unlv.edu/services

Workshops and tutorials on research, evaluating resources on the Web, and much more.

UNLV HUMAN RESOURCESwww.unlv.edu/hr/staff-development

A variety of personal and professional development opportunities designed to enhance, enrich, develop, motivate, and retain UNLV's diverse workforce.

HANDS-ON WORKSHOPS

LYNDA.COM

Page 20: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

20

TECHNOLOGY @ HOME

MICROSOFTOFFICE 365

FREE TRAINING

DISCOUNTSOFTWARE

Office 365 gives you access to the latest versions of Word, Excel, PowerPoint, OneNote, and more. Visit: it.unlv.edu/office365

Learn everything from Microsoft Office and Google Apps to marketing and business skills, when and where you want, at your own pace, for free.

Visit: it.unlv.edu/lynda

Students, faculty, and staff can visit Kivuto, UNLV's online software store, to purchase a variety of software titles for personal use at significant discounts. Titles include SPSS, Minitab, EndNote, Nero, Parallels, and more. Register with your UNLV email address.

Visit: unlv.e-academy.com

Get free or discounted versions of software to use at home.

DISCOUNTS

Page 21: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

21

SCHOOL OF DENTAL MEDICINEHelp Desk | 702-774-2569 [email protected]

CENTER FOR ACADEMIC ENRICHMENT AND OUTREACH (CAEO)IT Division | [email protected]

LAW SCHOOLHelp Desk | [email protected]

DISABILITY RESOURCE CENTER702-895-0866 or TDD 702-895-0652 drc.unlv.edu

An Assistive Technology Specialist is available to support students with disabilities and to make campus computing resources more accessible.

MORE TECHNOLOGY SERVICES AT UNLV

NATIONAL SUPERCOMPUTING INSTITUTE (NSI)[email protected] www.nscee.edu NSI provides supercomputing training and services to academic and research institutions, government and private industry for research and development.

RESIDENTIAL HALL COMPUTING SUPPORT (REBEL REPAIR)Help Desk | [email protected]

THOMAS & MACKCOMPUTER SERVICESHelp Desk | 702-895-4722 [email protected]

SCHOOL OF MEDICINEClinic Support Line | 702-895-0451Academic Support Line | 702-774-8633 [email protected]

ONLINE EDUCATION [email protected] online.unlv.edu Contact Online Education if you are interested in teaching online courses. Instructional design staff and the visualization team will assist you in organizing your content for a successful course and learning experience for your students.

UNIVERSITY LIBRARIES Main: 702-895-2100 Help Desk: 702-895-2101library.unlv.edu University Libraries offers one-on-one and customized training sessions to develop student and faculty research and technology skills, as well as providing assistive technologies and services, a Media Lab, and extensive media services.

SPECIALIZED HELP

Page 22: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

22

RebelCard is UNLV's official identification card and gives you access to many campus services, including campus libraries, RebelCash, bookstore discounts, and the Student Recreation and Wellness Center (with paid membership).

As a new employee, the cost of your first RebelCard is covered by the university. Visit RebelCard Services on the first floor of the Student Union to get your RebelCard. It may take four to six weeks for your employee record to appear in the system.

You can deposit money to your RebelCard to use on and off-campus to pay for merchandise, food, and more. Most purchases using RebelCash are exempt from sales tax, including books at the UNLV bookstore (sales tax applies to other bookstore merchandise). Your RebelCash balance remains available as long as you are with the university and make at least one purchase every 12 months.

Deposit money to your RebelCard online at rebelcard.unlv.edu, at the RebelCard office, or at RebelCash Deposit Machines (RDM) across campus.

REBELCARD DISCOUNTS

REBELCARD

Visit rebelcard.unlv.edu to add cash to your RebelCard, create low balance warnings, and set up automatic deposits so you never run out of money on your card.

LYNDA.COM

REBELCASH

Show your RebelCard at the UNLV bookstore and at participating retailers for discounts on food, entertainment, and more by. Visit unlv.edu/rebelcard/discounts for more information.

DEBIT CARD

Use your RebelCard as a debit card by opening or linking an existing U.S. Bank account. Visit the U.S. Bank office located within the Student Union for more information.

Page 23: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

23

The Office of Information Technology (OIT) is the central unit responsible for meeting the information technology and computing needs of UNLV students, faculty, and staff. OIT reports to the Office of the Executive Vice President and Provost and is led by Dr. Lori Temple, Vice Provost for Information Technology. A thorough list of services offered by OIT is available on our website.

The following committees govern OIT’s decisions and processes: • Technology Review Board (TRB)• Faculty Technology Advisory

Board (FTAB)• Student Technology Advisory

Board (STAB)• Learning Management System

Coordinating Committee (LMSCC)

These committees work together with the Information Technology Coordination Committee (ITCC).

Visit it.unlv.edu to learn more.

ABOUT OIT

MISSIONOur mission is to support and enhance teaching, research, scholarly and creative production, and administration through the effective management and use of information technology resources.

VALUESWe serve UNLV with these core values in mind:• Service• Collegiality• Competence• Innovation • Integrity

COMMITTEES

Page 24: FACULTY AND STAFF TECHNOLOGY GUIDE€¦ · 1. Displaying passwords is a violation of security policy. Consider using a password keeping app for securely managing passwords. 2. Do

24

IT HELP DESK

CLASSROOM TECHNOLOGY SERVICES

VISIT US ONLINE SOCIAL MEDIA

SYSTEM STATUS UPDATES

it.unlv.edu/help/request

Student Union (SU) 231

CBC-B 133

CBC-B 113

WALK-IN SUPPORT

WALK-IN SUPPORT

PHONE SUPPORT

EMAIL

ONLINE

PHONE SUPPORT

Mon - Thur: 8 a.m. - 8 p.m.Fri: 8 a.m. - 5 p.m.Sat and Sun: Noon - 5 p.m.

Mon - Thur: 8 a.m. - 10 p.m.Fri: 8 a.m. - 5 p.m.Sat and Sun: Closed

Mon - Thur: 8 a.m. - 10 p.m.Fri: 8 a.m. - 5 p.m.Sat and Sun: Closed

702-895-0777

702-895-0771

A PUBLICATION OF THE OFFICE OF INFORMATION TECHNOLOGY (OIT) | F2018

@unlv_oit@unlv_oit

Mon - Fri: 8 a.m. - 5 p.m.Sat and Sun: Closed

CONNECT WITH US

Contact the IT Help Desk when you need assistance with password resets, account issues, Wi-Fi, email, WebCampus, or other computing problems.

Available 7 a.m. - 11 p.m. 365 days a year.

Contact the Classroom Technology Services Support when you need assistance with Audio/Visual & Classroom Related Needs

See the status of campus technologies and sign up to receive notifications for system performance issues at status.unlv.edu.

Find out more about campus technology and OIT services at it.unlv.edu.

Follow us for important news, information, service updates, and more.

[email protected]

@unlvoit