Posit ion Description – Duty Manager (casual)

REPORTS TO: Front of House Coordinator DIRECT REPORTS: NA OVERSEES: Casual Bar Staff, Casual Front of House staff, volunteers Key Relat ionships INTERNAL: FCAC Staff and volunteers. EXTERNAL: FCAC audiences, guests, external hirers and suppliers. Summary Duty Managers at FCAC are responsible for ensuring that audiences, clients, stakeholders, community members and artists have a safe, enjoyable and fulfilling experience by providing a high-level of customer service and event management at FCAC. The Duty Manager oversees the on the ground delivery of a wide range of events including FCAC produced artistic events through to commercial venue hire events (including meetings, conferences, parties and weddings). FCAC Duty Managers have a strong commitment to service, safety and event management excellence, and are comfortable working with a high-level of autonomy or in a team (depending on the scale of the event). The Duty Manager undertakes the set-up and pack-down of workshops, functions and events that occur at FCAC, and oversees their delivery, including overseeing casual event staff. The Duty Manager is a key conduit between artists and hirers using the FCAC facility and the Front of House Coordinator and Facilities and Resources Manager. The Duty Manager will be a strong communicator, strong problem solver, quick thinker and be committed to promoting FCAC’s values by ensuring FCAC is a welcoming environment audiences and communities. FCAC acknowledges that we are on the traditional lands of the Boon Wurrung and Wurundjeri peoples of the Kulin Nation. We offer our respect to the Elders of these traditional lands, and through them, to all Aboriginal and Torres Strait Islander people. FCAC is an equal opportunity workplace and we strongly encourage applications by people from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We understand the different needs of our staff, and we are dedicated to developing safe and flexible working environments for our team. FCAC is a values-driven organisation and industry leader, advocating for access, leadership, cultural rights, sustainability and creativity. Please advise FCAC if you have access requirements for the application process.

Key Responsibi l i t ies Duty Management

• Act at the first point of contact for FCAC Producers, staff and external hirers/ suppliers at FCAC events

while on duty and provide excellent customer service and event support.

• Be responsible for the opening and lockup of FCAC facilities including performance areas, ensuring

effective securing of the FCAC precinct at close of business.

• Be responsible for the set-up of workshops, functions and events including furniture and technical

equipment, or assist crews on larger production or functions setups.

• Ensure requirements of FCAC’s on-premise liquor license are adhered to by FCAC staff, hirers and guests,

and that any temporary liquor licenses are displayed at events.

• Assist producers/ hirers to troubleshoot and solve problems with event delivery where required,

including delegating tasks and liaising with technical staff.

• Effect any interim or spot cleaning within the buildings or grounds as required.

• Monitor, maintain, provide input into and implement FCAC Work Health and Safety procedures, including

inducting visiting contractors and hirers, maintaining first aid kits and fire safety procedures within the

building.

• In conjunction with Facilities and Resources Manager/ Production and Facilities Coordinator act in the

role of fire warden to ensure the safe evacuation of all staff and members of the public in case of emergency.

• Act as first aid officer as required, and record any incidents using the correct incident reporting

procedure.

• Operate and reconcile point of sale at events.

• Prepare Duty Manager Event Reports at the conclusion of events.

Reception duties

• Ensure all calls are answered and/or returned in a timely and professional manner during the operation

of events.

• Ensure reception area is clean and presentable with up to date information about FCAC programs and

other community information.

Administrat ive Support • Assist in producing FCAC’s event signage where required.

• Receive deliveries where required.

• Record the number of visitors at events.

Customer Service and Sales

• Process all front desk sales including FCAC merchandise, memberships, workshops and ticket sales.

• Ensure relevant cash floats are reconciled accurately.

• Box office ticket bookings and payments over the phone and using our Trybooking ticketing system.

• Processing workshop enrolments and payments.

• Recording and processing Gallery sales.

• Monitoring and maintaining exhibition opening and closing.

• Assist with processing bar sales where required.

Key Select ion Criter ia: Essentia l

• Strong social justice frameworks and alignment with FCAC’s core values of Cultural Rights, Access, Leadership, Sustainability and Creativity.

• Availability for weekend and night work as required. • Demonstrated experience in event management/ front of house roles. • Good interpersonal and communication skills in an event context, including team management, customer

service and problem solving ability.

• Demonstrated ability to understand health and safety and liquor licensing compliance requirements in an events context.

• Good understanding of the MS Office Suite and experience operating point of sale software. • Current Responsible Service of Alcohol Certificate.

Desirable

• Experience working within the arts and community environment. • First Aid certificate. • Understanding of basic event tech requirements

Terms and Condit ions:

• This position is offered is a casual position, with hours made available through Open Sim Sim (scheduling

app). Shifts are offered in response to need- and can be offered on short-notice or long-lead times.

Flexibility in availability is a key requirement for this role.

• Hours will be paid on the submission of a timesheet on a fortnightly basis.

• The casual rate offered is:

o Weekdays $26 per hour o Saturdays $32 per hour

o Sundays at $36.44 per hour o Note: All shifts are subject to a minimum 3 hour call.

• FCAC will pay in addition to your base pay minimum statutory superannuation contributions as required

in order to avoid a charge under the Superannuation Guarantee Charge Act 1992 (Cth), currently 9.5% of your base salary when earning more than $450 per month.

• Appointed on a casual basis, subject to an employment contract, which sets out all terms and conditions

of employment including remuneration and superannuation.

• The position is based at FCAC, 45 Moreland Street, Footscray (centrally located 10 minutes from

Melbourne’s CBD).

• The successful candidate will undertake a police check and working with children check at their own

expense.

To Apply Please submit your CV and a 1 page cover letter explaining your suitability for the role to appl icat ions@footscrayarts.com by Monday 2 March 2020.

Further Information: Should you have additional questions regarding the role, please contact: Robyn Gawenda Executive Director and Co-CEO appl icat ions@footscrayarts.com About FCAC

Footscray Community Arts Centre (FCAC) specialises in listening, nurturing, creating and presenting contemporary arts in collaboration with its communities of focus; First Nations, culturally and linguistically diverse, LGBTIQA+, artists with a disability, and arts workers of Melbourne’s west. As Australia’s longest running community arts centre (45 years), FCAC has fostered generations of artists and cultural leaders; providing a culturally safe and creative place for diverse communities of Melbourne’s west. FCAC is located in a region comprising six local government authorities, and a population representing 130 distinct ethnicities speaking over 150 languages.

FCAC’s Programs 1. Core Programs: long-term, strategic and high impact Indigenous Cultural Program (ICP) FCAC’s ICP encompasses diverse art forms, projects and events that engage artists and audiences from Aboriginal and Torres Strait Islander communities. ICP is developed in collaboration with community and curated by FCAC’s Elders in Residence and Indigenous Advisory Group (IAG), and provides a platform for Indigenous artists, recognising and showcasing their powerful art making as the First Peoples of Australia. ArtLife With a 20-year legacy, ArtLife is a multidisciplinary arts program for adults with intellectual disability. FCAC has reimagined this program following the implementation of the National Disability Insurance Scheme (NDIS). Over the next four years ArtLife will expand its year-long multi-arts workshop program to include mentorships, residencies, artistic exchanges and presentation in the broader arts industry as a registered NDIS provider. Arts Leadership Arts Leadership is a suite of arts industry skills programs that encompass mentoring, capacity building, industry pathways and network development for the next generation of arts and cultural leaders. At the core of this program is Emerging Cultural Leaders (ECL), a flagship 6-month skills development program. 2. Creative Initiatives

• Creative Initiatives delivered in partnership with community and industry including:

• Festivals: produced and supported e.g. Due West Art Festival

• Artists and Companies in Residence e.g. Brown Cab Productions and tilde

Trans and Gender Diverse Film Festival

• Women Art Politics e.g. year-long exhibitions and performances

• West Writers: literary residency program and partnerships e.g. Melbourne Writers Festival and Emerging

Writers Festival

3. Creative Workshops Program Multidisciplinary artist-led workshops, creating pathways for community members of all ages and backgrounds to inspire art-making and creative practice. 4. Cultural Tenancy and Events

Long and short-term tenancies complementing FCAC’s operations and venue hire for not-for-profit and commercial events.