final 110 performance report thru feb 2013.pdf

7/29/2019 FINAL 110 Performance Report thru Feb 2013.pdf

1/16

110 EXPRESSLANES PERFORMANCE UPDATE, AS O F 2 / 2 8 / 1 3

1

NOTE: Thedatacontainedinthisreportispreliminary,basedupon3monthsofoperation,andissubjecttochange. Theofficialperformanceevaluationreport,whichisbasedupon12monthsofoperation,willserveastheformalcertificationofdata.


2/16

TABLEOFCONTENTS

About110ExpressLanes

ExpressLanes

Growing

in

the

U.S.

MeasuresofSuccess

FederalHighwayAdministration(FHWA)PerformanceRequirement

TrafficPerformance

ExpressLanes and

General

Purpose

Lanes

TransitMatters

FasTrak TransponderAdoption

ExpressLanes UserProfile

TheVoiceofFasTrak Users

SafetyandEnforcement

ImprovementMeasures

Benchmark

6

7

Top10MythsAboutMetroExpressLanes onthe110

2


3/16


4/16

ExpressLanesGrowingintheUS(LACountyisthe5th countyintheStatetodeployExpressLanes,representingatrendacrossthecountry.)

MapCredit: ChicagoMetropolitanAgencyforPlanning

(18)

4


5/16

ME

ASURESOFSU

CCESS

110ExpressLanes PerformanceSummary fortheperiod:November10,2012 February28,2013

Travelspeedsabove45mph100%ofthetimeduringpeakperiod. ThisexceedstheFHWArequirementofabove45mph90%ofthetimeduringpeakperiod. Northboundpeakhour(7am8am)travel

speedsaverage10mphhigherthanbeforeopeningNovember10,2012.

Otheroperational

improvements

includeawidenedAdamsBlvdofframpandanaddednewlane

onAdamsBlvd thathavereducedtrafficdelays. AnewpedestrianbridgeonAdamsBlvdprovidesdirect

connectiontothenewExpoLine23rd/FlowerStStation.

OfferingaChoice: HOV2+(tollfree)=60%/SOV(tollpayer)=40%. AveragetollduringtheNorthboundAMpeakperiodis$5.25foran11mileonewaytrip. Averageweekdaytollforthesametripis$3.44.

Transitontimeperformanceimproves fortheMetroSilverLineBRT.15newvanpoolshavebeenformedbytheMetroExpressLanes.

AverageWorkWeekTripshaveincreased23%from39,820to49,017. Currentvolumeisnowat96%ofthebeforeopeningvolumeof50,000. MetroanticipatesmeetingthebeforeopeningvolumebyJune

2013(three

months

earlier

than

original

forecasts).

$40MTransitinvestment:47newcleanfuelbuses,lighting&securityimprovementsattheHarborTransitway stations;newbusstopsatManchester&Slauson Stations,noisebarrierat37thSt.,and16newbike

lockers.

1

2

3

4

5

6

7

ThenumberofFasTrak transpondersissuedis105,431. FasTrak deploymentcontinuestogrowbymorethan15,000transponderspermonthasmorepeoplebecomefamiliarwiththefeaturesand

benefitsoftheprogram. 83%ofcustomerswouldrecommend110ExpressLanestofriendsandfamily.

5


6/16

FH

WAPERFORM

ANCEREQUIREMENT

EXPRESSLANES

Fig1. 110PeakPeriodExpressLanesAverageTravelSpeeds(MPH):AMPeakPeriodis5amto9am(MF)andPMPeakPeriodis4pm7pm(MF)

64 64 6465

63 64 64 6464 65 65

66

6062 62 62

40

45

50

55

60

65

Nov1230 Dec12 Jan13 Feb13

NBAMPeak

NBPMPeak

SBAMPeak

SBPMPeak

FHWAgoal

Fig2. Avg NBExpressLanesSpeed(7am8am)Feb1 Feb28,2013

TheFHWA

standard

travel

speed

goal

is

above

45

mph

90%

ofthetimeduringthepeakperiod. The110ExpressLanesexceedsthegoalwithtravelspeedsabove45mph100%ofthetimeduringthepeakperiodinbothdirectionsoftravel(Fig1above).

Theperiodof7amto8amisthemostcongestedpeakhouroftheweekday. Themostcongestedsegmentofthe110

corridoris

Northbound

(NB)

between

Slauson Avenue

and

39th Street. Further,travelspeedsinthissegmenthaveimprovedsinceopening(Fig2).

NOTE: Allofthetrafficstatistics(i.e.speedandvolume)inthisreportarecomprisedofdatacollectedindividually,butincooperation, betweenMetroandCaltransDistrict7.

Summary

59

63

58

53 54

6366

64 6360

40

45

50

55

60

65

70

NBSeg1: NBSeg2: NBSeg3: NBSeg4: NBSeg5:

Before After

HarborGateway RosecransAve to I105to Slauson Aveto AdamsBlvd

TransitCenter ElSegundoBlvd Slauson Ave 39thStreet

6


7/16

TRA

FFICPERFORM

ANCE

EXPRE

SSLANES

Fig3.Avg ExpressLanesWorkWeekTripsContinuetoGrow a23%increasefrom1st weekofoperationstotheworkweekofFeb26,2013.

Fig4.110NBExpressLanes Avg PeakHourVolumes:vphpl (7am8am) Fig5.110SBExpressLanes Avg PeakHourVolumes:vphpl (5pm6pm)

39,820

34,851

41,64142,534

40,300

41,576

22,646

26,856

40,093

43,909

42,300

45,045

44,588

47,963

46,693

49,017

20,000

25,00030,00035,00040,00045,00050,00055,000

11/13

11/15

11/20

11/22h

11/27

11/29

12/4

12/6

12/11

12/13

12/18

12/20

12/25

12/27h

1/1

1/3h

1/8

1/10

1/15

1/17

1/22

1/24h

1/29

1/31

2/5

2/7

2/12

2/14

2/19

2/21h

2/26

2/28

h =holidayweek

554

1,044

1,137

1,323

671766

1,0901,144 1,277

730

0

200

400

600

800

1,000

1,200

1,400

NBSeg1: NBSeg2: NBSeg3: NBSeg4: NBSeg5:

Before(10/10 11/2/12) After(2/1 2/28/13)

HarborGateway RosecransAv I105 Slauson Av AdamsBl

TransitCenter ElSegundoBl Slauson Av 39thSt

Althoughwehaveexperiencedanexpecteddropinvolumefrom

pre

opening

(average

o

f

50,000

trips)

due

to

increased

enforcementandtheintroductionoftheFasTrak requirement,wehaveobservedasteadyincreaseinvolumesduringeachconsecutiveworkweek(TuesdaythroughThursday)fortheperiod,withtheexceptionofthetraditional downturnexperiencedduringmajorholidayworkweeks (Fig3).

Asabaseline,wecloselymonitortheAMnorthbound(NB)peakhourandPMsouthbound(SB)peakhourvehiclesperhourper

lane(vphpl)

in

each

of

the

toll

segments

during

the

work

week.

Trafficvolumesinthemostcongestedperiodoftheday,AMNBnowmeetorexceedpreopeningvolumes(Fig4). TheSBPMpeakhasaslightlyloweroverallflowinthePMcomparedtotheAMisdueinparttocongestiononthe110inthevicinityoftheI10nearthestartoftheSBExpressLanes. Currently,volumesareat96%ofpreopeninglevels(Fig5).

7

749

1,0261,077

992962

756716

914954

857875

817

0

200400

600

800

1,000

1,200

SBSeg1:SBSeg2:SBSeg3:SBSeg4:SBSeg5:SBSeg6:

Before(10/10 11/2/12) After(2/1 2/28/13)

AdamsBl JeffersonBl 39thSt ManchesterAv I105 SR91

ManchesterAv CenturyBl ElSegundoBl HGTC


8/16


9/16

TRA

NSITMATTERS

TransitBusesfundedbytheCongestionReductionDemo (CRD)grant

Ridership Oct 12 Nov12 Dec 12 Jan13 Feb13

Silver Line(HTW) 5,259 5,641 5,025 5,158 5,514

Torrance Line4** N/A 121 147 150 178

Gardena Line2*** 3,852 3,605 3,173 3,952 3,745

OnTimePerformance

SilverLine**** 68.90% 71.90% 74.70% 77.10% 77.50%

*Statistics donotincludeLADOTCommuterExpress438/448,orOCTAroutes

**Line 4beganserviceonNovember18,2012

***AMandPMPeakridershiponly

****FortheentireBRTroutefromtheHarbor GatewayTransitCenter(HGTC)

totheElMonteStation

Fig10.110HarborTransitway SilverLineHTWBoardings

Fig9.HarborTransitway (HTW)RidershipStatistics*

Summary

Providinghigh

quality

transit

service

is

the

key

to

meeting

the

ExpressLanes goalofmovingmorepeople notmorevehicles. While

ridershipisreboundingfromtheholidaydownturn,theontime

performancefortheSilverLineBRThasimproved(Fig9). Themajorityof

HarborTransitway Stations,servedbytheSilverLineBRT,continueto

experienceincreaseinusageduringthereportingperiod (Fig10).

1st ofitskindinthecountry Metroalsoofferstransitriderstheabilityto

earntollcreditsthroughlinkingtheirTAPcardaspartoftheTAP

RewardsPlan.

To

date,

2,034

accounts

have

enrolled

in

the

TAP

RewardsPlan. $250intollcreditshavebeenearnedby50accounts.

15newvanpoolshavebeenformedforthe110ExpressLanes. Thegoal

duringthe12monthpilotperiodis50newvanpools. Metro

ExpressLaneshasadded16newBikeLockersattheHarborGateway

TransitCenter. 50%wereoccupiedasofFebruary28,2013.

MetroSilver

Line

(41buses)

TorranceTransitLine4

(4

buses)

GardenaLine1X

(2buses)

Stations July2011*

Oct2012

Feb

2013%

since

July2011%

since

opening

37th Street/USC 113 197 164 +45% (17%)

Slauson 131 232 243 +85% +5%

Manchester 185 327 376 +103% +15%

I105/GreenLine 503 832 923 +83% +11%

Rosecrans 129 184 221 +71% +20%

Harbor Gateway

TransitCenter

1,196 1,836 1,859 +55% +1%

*41 cleanfuelbuseswerepurchasedwiththeCRDgranttooperateonthe

MetroExpressLanes. ThebusesincreasedthefrequencyofSilverLineserviceso

thatitnowfunctionsasBRT. TheBRTservicebeganJuly2011.

9


10/16

EXP

RESSLANEUSERPROFILE

Fig11. Carpool(HOV2+)andSoloDriver(SOV)Usage Summary

Fig12.TollExemptMonthly Trips

SOV,40%HOV2+,60%

Asexpected,themajorityofExpressLane usersarevehicleswithtwoor

morepeople

that

travel

toll

free

24

hours

aday/7

days

aweek

(Fig

11).

Toll

exempttrips includecarpools,vanpools,motorcycles,buses,and

emergencyvehicles. Thetransponderincludesaswitchsettingof123+.

3+isthedesignationforvanpools,motorcycles,andcarpoolswiththreeor

morepeople. Transitandregisteredemergencyvehiclesarecategorizedas

nonrevenuetrips (Fig12). AspartofthegoaloftheExpressLanes,amode

shiftfromSOVtoanincreaseinridesharing(i.e carpoolorvanpool)and

transituseisanticipatedlongterm. Beyondthetollexemptstatus, anew

incentiveistheCarpoolLoyaltyProgram. 80customershavewongift

cardsthrough

the

Carpool

Loyalty

Program

since

opening.

Forsolodrivers,thetollsaredynamicallypricedandupdatedevery5

minutesbasedonrealtimetrafficconditionsintheExpressLanes only. In

addition,peakperiodtollsforan11miletriponthe110ExpressLanesmust

beatleast1.5timestheMetroBusRapidTransit(BRT)fareof$2.45(Fig13).

Overall,operationsandmaintenancecostforthefacilityareapproximately

$2.9millionfortheperiod,excludingstartupcosts. Attheconclusionofthe

demonstrationperiod,

net

toll

revenues

will

be

reinvested

in

the

corridor.

0

100,000

200,000

300,000

400,000

500,000

600,000


HOV2 HOV3+ NonRev

Period

Nov

2012

Dec

2012

Jan

2013

Feb

2013

Tolls below assume an 11 mile one-way trip

NB Avg AMPeakToll $5.40 $5.57 $5.33 $5.25

NB MaxAMPeakToll $10.85 $10.55 $10.10 $8.00

NB Avg WeekdayToll $3.67 $3.66 $3.45 $3.44

SB Avg PMPeakToll $4.65 $4.79 $4.59 $4.73

SB MaxPMPeakToll $8.10 $7.50 $7.05 $7.45

SBAvg WeekdayToll $3.38 $3.41 $3.37 $3.33

Fiscalyear2013 Total

GrossTollRevenue(in000s) $526 $783 $945 $971 $3,225

Fig13.PostedToll

10


11/16

FAS

TRAK

TRANSPONDERADO

PTION

Fig15.PercentageofAccountsOpenedByChannelFig14.CumulativeIssuanceofFasTrakTransponders

Transponderadoption

is

consistently

strong.

The

opening

of

the

10ExpressLanesonFebruary23,2013alsocontributestothe

increaseinFasTrak transpondersissuedduringtheperiod (Fig14).

FasTrak transpondersarereadilyavailableforcommutersthrough

sixdifferentchannels.Themajorityofourcustomerssignupfora

FasTrak offeredatmorethan150locationsthroughoneofthe

participatingretailoutlets Albertsons,Costco,andtheAutoClub

(Fig15).

MetrohasdevelopedafirstofitskindEquityPlan, offeringaone

time$25tollcreditforlowincomecommuters. Themonthly

accountmaintenancefeeisalsoautomaticallywaivedfor

customersenrolledintheEquityPlan. AsofFebruary28,2013,

$52,150intollcreditshavebeenissuedto2,086LACountyhouseholdsenrolledintheEquityPlan.

Summary

Retail,65.4Walk

In/MEL,4.6

Phone,0.4

Mail,0.9

Web,28.8

39,583

50,123

71,634

87,616

105,063

Pre

launchFeb

2013

Jan

2013

Dec

2012

Nov11

Nov30

11


12/16

THE

VOICEOFFASTRAKUSERS

10Testimonialsforthe110GreatestBenefitsareTimeSavings&SoloDriverAccess

StrongUserSatisfactionforthe110ExpressLanes

WillingtoRecommend110ExpressLanes toFriends&Family

UsedFasTrak forthe1sttime.NormalLongBeachto@AAASoCalheadquarterstrip:65minutes,today:38!Thanks@expresslanes!11/13/12

@ExpressLanestraveltimeintoLAXreducedby15minutes.WishIcouldstayon105alltheway...11/13/12Loooooved drivingtoworktodayusing@ExpressLanes!!!Waited

foreverforthis!!Mycommutewasanightmare! 11/14/12LovetheLAexpresslaneprogram,whichistheonlywaytodeliverreliabletraveltimesacrosstheregion.11/19/12Metro@ExpressLanesand#PreCheck =MegettingtoLAXandgateatrecordtime.I'mgonna likethis!11/26/12Metro@ExpressLaneswork!$2.25tocutdown30minutesoftraffic,myGPStraffictrackerwasalllike"WHAAAATHOW?" 11/30/12Hereiswhere@expresslanes paysoff:slowtrafficon#The110mixed

flowlanesNof105,#transitbus(SilverLine)isgoing55mph! 1/9/13"Iluvthefasttrackonthe110fwy..mycommutewas45minsto1hr..now15to20minutes..stressfreefromthattraffic" 1/15/13"IwasjusttellingmycarpoolbuddyyesterdaythattheFTlanesarethe"bestthingever."Please,addFastrak the91between110andYorbaLinda,andalsothe405between110and101!105fromtheLAXareaoutto110wouldbenicetoo. 1/29/13Ifitwasntforthetranspondertoday,Idbelatetowork. FirsttimeusingittodayandIlovedit. IdontknowhowmuchmymonthlybillwillbebutthelesstrafficImin,thelesstenseIam. Soitsworthit.2/4/13

110ExpressLanes

Customer

TimeSavings

Benefit

SoloDriverAccess

Benefit

TotalUsers 74.6% 20.6%

Carpoolers 73.3% 24.4%

SoloDrivers 78.6% 14.3%

Vanpoolers 75.0% 0.0%

Source:January2013110ExpressLanesFrequentUserSurvey

110ExpressLanes

Customer

Excellent

Rating

Good

Rating



Solo

Drivers 50.0% 28.6%Vanpoolers 25.0% 50.0%


110ExpressLanes

Customer

Yes Maybe



SoloDrivers 78.6% 14.3%

Vanpoolers 75.0% 25.0%


12


13/16

SAF

ETY&ENFORCEMENT

Fig17.CHPTolls/TransponderActivitybyMonth

0 12

134161

131 102 122

57

0

100

200


CitesIssued VerbalWarnings

Fig16.CHPEnforcementStats:November10,2012 February28,2013

144

310

307

282

39

417

267

91

52

56

412

74

4

172

106

30

0 100 200 300 400 500

OtherMoving

Violations

OtherCorrectable

Tolls/Transponder

Speed

Seatbelt

Plates/Registration

CrossingDoubleWhite

Lines/LaneChange

CellPhone

VerbalWarnings CitesIssued

Fig18.IncidentManagement

Summary

CHPofficersarecontractedtoprovideadditionalvisualenforcement.Duringtheperiod,themajorityofcitationsissued(22%)wererelatedtolicenseplates/expiredregistration (Fig16).

Atoll

related

citation

is

issued

when

anon

exempt

vehicle

is

visuallyseenusingthefacilitywithoutatransponder(Fig17). A60daygraceperiodwasineffectthroughJanuary10th. Ofmorethan1.9milliontripssincetheconclusionofthegraceperiod,7%receivednoticesforanaveragetollamountof$1.39.

TheincidentmanagementstrategiesprovidefortheclearanceofincidentsinandadjacenttotheExpressLanes.IfaSigAlert affectstrafficconditions,atollcreditorreversalismadetoacustomersaccount (Fig18).

Nov 12 Dec 12 Jan 13 Feb 13

Avg blockagedurationin

thepeakperiod

4.2

minutes

1.2

minutes

7.4

minutes

3.9

minutes

Avg blockage duration

fortheday

7.0

minutes

16.5

minutes

18.1

minutes

19.6

minutes

#of

times

CHP

diverted

trafficto/from(SigAlert)2 3 3 4

Amount oftollreversal

issuedtocustomers

$207.70 $424.15 $226.60 $1,137.15

13


14/16

IMP

ROVEMENTM

EASURES

Fig19.PerformanceImprovementMeasures

Increased signageonthefacilitytorespondtocustomerfeedback. Morethan19newsignswereinstalledinJanuary2013.

Theadditional

signage

has

improved

commuter

understanding

of

the

safety

issues

regarding

lane

changes

and

the

FasTrak

requirementforcarpools(Fig20).

Increasedtrainingofcallcenterstafftoimprovecustomerservicesupport,includingreducedcallwaittimes.

Upgradedsoftwaretoautomatically identifystandardissuedlicenseplatesformotorcycles,thuseliminatingtheneedfor

motorcyclestoopenaFasTrak account.

Initiated targetedoutreach

along

the

corridor

to

faith

based

organizations

to

ensure

commuters

are

aware

of

the

Equity

PlanandtheCarpoolLoyaltyProgram.

Baseduponcustomerfeedback,textnotificationofaccount activitysuchaslowbalance,mobileapp,andenewsletter

willbeintroducedthisSpring.

Fig20.AdditionalSignage Summary

Successwill

be

measured

over

the

course

of

the

year.

Commuters

willneedtimetolearnhowtotakeadvantageofallofthe110

ExpressLane transportationoptions. Continuingeducationand

operationalchanges,asappropriate,willhelpensuretheproject

meetsitsobjectives (Fig19).

14


15/16

BEN

CHMARK

Fig21.AverageDailyTripsbyMonth(excludesweekends)

Facility Yr Opening Miles

SR91,OrangeCounty 1995 10

(2lanesinbothdirections)

I15,SanDiego 1996 20

(1 laneineachdirection)

I680, AlamedaCounty 2010 14

(1 laneonly)

SR237,

Santa

Clara

2012 4

(1 laneineachdirection)

I110,LACounty 2012 11

(2 lanesinbothdirectionsfor

8miles)

StatewideComparison

Fig22.CumulativeTransponderIssuancebyMonth

Summary

With18

Express

Lanes

in

operation

throughout

the

US,

no

two

are

exactlyalikeduetothevastnumberofpossibilitiesofphysicalconfiguration,tollrates,operationalpoliciesandtransitcomponents.However,theMetroExpressLanesaresimilartotheAtlanta(I85) andMiami(I95)ExpressLanesinthattheyareconvertedHOVlanestoExpressLaneswitharegistrationrequirementforallusers,includingcarpools. AtlantasExpressLanesopenedinOctober2011andwhiletheI85operatesoneExpressLaneineachdirection,abenchmarkofperformanceisillustrated (Fig21&22).

WithinCalifornia,

the

Metro

ExpressLanes

are

similar

in

operation

to

the

91ExpressLanesinOrangeCountywhichalsoareregisteredlanesforcarpools.

NOTE: Aformaldataevaluationoftheperformanceofthe110ExpressLaneswillbecomprisedofthecompletedatareportingperiod(i.e.12months)toanalyzetheimpactofchangingbehavior.

99,398113,264

122,517132,140

50,123

71,634

87,616

105,063

020,000

40,000

60,000

80,000

100,000

120,000

140,000

Month1 Month2 Month3 Month4

I85ATL I110Metro

7,27310,353 9,385 11,623

40,998 41,470 42,837

47,173

0

10,000

20,000

30,000

40,000

50,000

Month1 Month2 Month3 Month4

I85ATL I110Metro

15


16/16

final 110 performance report thru feb 2013.pdf

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