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This is designed to help answer basic questions and should not beforwarded or sent in total externally.

Q&A: iPhone Coming to Virgin Mobile

Basic Product & Plan InfoQ: Which devices will be available on Virgin Mobile? How much do thedevices cost?Here are the prices for Virgin Mobiles iPhone products:

iPhone 4S with 16GB will cost $649.99

iPhone 4 with 8GB will cost $549.99With our unlimited data plans ranging from $35 - $55 per month, customers canrealize true cost savings in the long run. Customers who register a payment vehicle[credit/debit card or PayPal] and set it for automatic payment will receive a $5 permonth discount on the monthly plan

Q: What are the monthly price plans for Virgin Mobiles iPhone devices?iPhone 4S and iPhone 4 will work on Virgins Beyond Talk plans which includeunlimited data and messaging, without a contract.

Beyond Talk Plan Anytime Minutes Messaging & Data*

$35 / month 300 Unlimited

$45 1200 Unlimited

$55 Unlimited Unlimited

*Beyond Talk Plans include 2.5GB/month of full-speed data per month.

However, customers who register a payment vehicle [credit/debit card or PayPal]and set it for automatic payment will receive a $5 per month discount on themonthly plan, bringing the iPhone plan on Virgin Mobile available for as low as $30per month with unlimited data and messaging. That could mean a savings of morethan $1000 vs. a two-year contract plan, and a savings of more than $400 vs. theother prepaid carrier

Q: Is there a mobile hotspot option?Yes, customers can add a Mobile Hotspot for an additional $15 per month. Itprovides 3.5GB/month of 3G service, supporting up to five Wi-Fi enabled devicessimultaneously (pricing excludes taxes and surcharges).

Q: Will 4G service be available on the iPhone or will it just be 3G?iPhone 4S on Virgin Mobile will operate on Sprints Nationwide 3G Network whichreaches more than 276 million people for data services and more than 280 millionpeople for voice services. The network is widely recognized for its enduringdependability and very strong performance. When our 3G network dependability ispartnered with our unlimited data plans, we believe we are offering the winningiPhone combination to consumers.

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Q: Is the International SIM locked or unlocked for Virgin Mobile iPhone 4Scustomers?iPhone sold by Virgin Mobile will be locked to their network and will not be able tobe used when located outside the US.

Q: Can I upgrade to an iPhone 4S from Virgin Mobile and keep my existingplan?The iPhone 4/4S will only be available on Virgin Mobiles current Beyond Talk planswhich start at $35/month. Any existing customer who upgrades to any smartphonereleased after May 27, 2012 will be put on the Beyond Talk plans regardless ofwhat plan they may have been on an earlier device.

Q: Can I port my existing cellphone number to a new iPhone?Of course, bring your Virgin Mobile phone number or existing number from anycarrier over.

Q: What are your international rates?

International rates on iPhone are the same as our Beyond Talk international rates,low international talk rates to over 200 countries1. International Text rates are$0.15 per international SMS message inbound/outbound. More information isavailable at http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsp

Q: Will Virgin Mobiles iPhone devices allow simultaneous voice and data?Yes, Virgin Mobiles iPhone devices will allow it over Wi-Fi.

Q: What kind of data speeds can be expected on Virgin Mobiles iPhone?All Beyond Talk plans include 2.5GB/month of full speed 3G data. After that

milestone is marked, customers may experience reduced speeds.

Q: When and where will Virgin Mobile customers be able to buy iPhone 4Sand iPhone 4?iPhone will become available at www.virginmobileusa.com, Best Buy, Radio Shackand select local retailers on June 29, 2012.

Q: Will the iPhones on Virgin Mobile be available in Sprint stores? Or Applestores.No

Q: Why would I spend over $500/600 for an iPhone that I can only use onVirgin Mobile?

Some customers may choose to purchase an iPhone without a contract in orderto pay less each month. Others may be unable to pass the necessary creditchecks for a contract plan. With Virgin Mobile USAs Beyond Talk unlimited dataplans starting at $35/month, customers can realize real savings over time.

With the $5 per month discount, unlimited data and messaging plans starting

1International calls are charged at the international per-minute rate for the country you're calling plus your standard

airtime rate.

http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsphttp://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsphttp://www.virginmobileusa.com/http://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsphttp://www.virginmobileusa.com/cell-phone-plans/beyond-talk-plans.jsphttp://www.virginmobileusa.com/

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at $30 per month with this phone are an outrageous value.

Virgin Mobile USA was recently ranked Highest Ranked Customer ServicePerformance among Non-Contract Wireless Providers by J.D. Power andAssociates.2

Q: Why is Leaps iPhone cheaper?We cant address why one carriers devices or plans are more or less than ours.The handset may cost less upfront but Virgin Mobiles Beyond Talk plans withunlimited data and messaging start at $35and with our special $5/mon discountfor registering a payment method, that starts at $30/monthfor unlimited* dataand messaging service on the iPhone on a nationwide network.

*Beyond Talk Plans include 2.5GB/month of full-speed data per month.

Q: Is Virgin Mobile USAs service available nationwide?Yes, on the Nationwide Sprint 3G Network serving more than 276 million people fordata services and more than 280 million people for voice services.

Q: I know Virgin Mobile currently throttles its 3G phones and mobilebroadband devices. Will the iPhone service be throttled as well?

Virgin Mobile USAs unlimited 3G data services include 2.5GB of full speed data.Once the 2.5GB of data is reached, your data speeds may be reduced to256kbps or below for the rest of that monthly cycle. During this time, you mayexperience slower page loads and file downloads, and lags in streaming media.Data speeds will return to normal as soon as your next plan month starts.

Beyond Talk plans have no cap or limit per se on how much you can consume inany given month before you get charged overage fees. Most Beyond Talkcustomers will not experience a change in the performance of their Virgin Mobile

service or notice any difference. If you use this service for typical email,internet surfing and downloading, your throughput speeds should not benoticeably impacted. For Beyond Talk subscribers who are using more than2.5GB during a monthly plan cycle, limiting throughput speeds for the remainderof their monthly plan cycle enables us to preserve overall network performanceand customer experience.

2Virgin Mobile USA received the highest numerical score among non-contract wireless providers in the proprietary

J.D. Power and Associates 2012 Wireless Customer Care Non-Contract StudySM Vol. 1. Study based on responses

from 2,840 consumers measuring 6 non-contract wireless providers and measures opinions of consumers who

contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of

consumers surveyed July-December 2011. Your experiences may vary. Visit jdpower.com