final findings - cmmi-svc (2)

8/16/2019 Final Findings - CMMI-SVC (2)

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Final Findings – CMMI-SVC

Sr.

No

ObservationWeakne

ss / Note

ResponseAction Taken by &

Close by Date

Remark

1.

In a few work groups, exact sections of Test case or Test case Is are not!apped against task I in t"ere#uire!ent tracea$ilit% !atrixdocu!ent.

& 'pplication -

(.

So!e of sections in re#uire!enttracea$ilit% !atrix docu!ent are foundto $e inco!plete in so!e of t"e workgroups.

& )n*+rocure -

.

Serice strateg% is reised anddocu!ented in serice plan $ut c"ange

details suc" as docu!ent reision"istor% are not docu!ented in so!e of t"e work groups.

& )n*+rocure –e-oernance -

ocu!entreision

"istor% inserice planis updated.

/.

0isk and Mitigation section is notdocu!ented to address sericestrateg% in serice plan in a few workgroups.

& e-oernance -

0eference of risk registeris gien inserice plan

.

In so!e of t"e work groups, So!e of t"e training needs identi2ed are not$ased on t"e assess!ent of gap$etween re#uired skills and aaila$le

skills.

&IT-Infra'pplication

3.

So!e of t"e sections suc" asstake"older inole!ent, approaldetails, and reision "istor% arenot docu!ented in work plan in a fewwork groups.

& )n*+rocure

Con2dential +age 1 of 19




4.

So!e of t"e responsi$ilities are notdocu!ented for t"e work group!anager under t"e section of roles andresponsi$ilities in depart!ental plan ina few work groups

& e-oernance

0e#uiredresponsi$ilities aredocu!ented.

5.

So!e of t"e details suc" as resourcena!e, actual dates are not docu!entedin Task !anage!ent s"eet against afew tasks suc" as pro6ect !anage!enttask in !ost of t"e work groups.

&

+7I –)n*+rocure –e-oernance –CCTVIT-Infra –'pplication -

0esourcena!e "ae$een!entionedin t"e TaskManage!ent S"eet

8.

&ork group speci2c training needs are

identi2ed in Skill and Trainingata$ase. +lanned and actual dates of training are tracked t"roug" task!anage!ent s"eet. Target date forco!pletion of eac" training delier%can $e docu!ented against work groupspeci2c training needs in Skill and Training data$ase or Task !anage!ents"eet for $etter !onitoring.

9

Skill and trainingdata$ase excel s"eette!plate is !odi2ed for$etter !onitoring.

+: -

1;.

+ro6ect sc"edule coering "ig" leeltasks is docu!ented in work plan and Task sc"eduling coering "ig" leeltask, pro6ect !anage!ent, !etricsanal%sis tasks is docu!ented in task!anage!ent s"eet. +ro6ect sc"eduleand task sc"eduling can $e co!$inedto aoid duplication of data.

9 Task Manage!ents"eet is updated as pert"e re#uire!ents.

+: -

Con2dential +age of 19




11.

In a few pro6ect progress reiews, a fewopen actiit% ite!s are not carriedforward to su$se#uent pro6ect progressreiews and tracked to closure in a fewwork groups.

& e-oernance

+ro6ectprogressreiews andclosures are!entionedin pro6ectprogressreiew

1(.

So!e of t"e issues identi2ed in issueregister are not getting discussed in!ost of t"e pro6ect progress reiews ina few work groups.

& )n*+rocure

1.

eiation against a few !ilestones is

not docu!ented in +ro6ect !ilestonereiew or in +ro6ect +rogress 0eiew toidentif% actions in so!e of t"e workgroups.

&+7I -'pplication -

1/.

:xternal stake"olders are not inoledin !ost of t"e pro6ect !ilestone reiewas de2ned in work plan in a few workgroups.

& CCTV -

Mentionedt"e detailsof externalstake"olderin t"e+ro6ectMilestone0eiew

1.

Cause of issue is docu!ented ascorrectie action against !ost of t"eissues w"ic" is incorrect in a few workgroups

& )n*+rocure

Con2dential +age ! of 19




13.

Colu!n to docu!ent closure status

against eac" issue is not de2ned inIssue <og

&

Issue log te!plate isupdated wit" t"ecolu!n of 'ction=Statusclosure.

+: -

14.

So!e of t"e tasks suc" as ++0, +M0 arenot planned and !onitored in TaskManage!ent s"eet in a few workgroups

& )n*+rocure

15.

+ro6ect reference code is de2ned in+ro6ect Milestone reiew to captureMilestone details. +ro6ect referencecode can $e replaced wit" Milestone Ior Milestone escription for $etter

understanding.

9+ro6ect Milestone0eiew Te!plate isupdated.

+: -

18.

Target for so!e of t"e !etrics is notdocu!ented in !etrics plan section of depart!ental plan in !ost of t"e workgroups.

& +: -

Con2dential +age " of 19




(;.

>perational de2nition of so!e of t"ederied !easure suc" as process areaaudit 2nding !etric, process

c"ange re#uest !etricsis not

clearl% docu!entedin process Measure and o$6ectiesdocu!ent at organi?ation leel.

&

(1.ata collection fre#uenc% forarious !etrics is not docu!ented in&ork +lan in !ost of t"e work groups.

&

)n*+rocure -e-oernance -CCTV -IT-Infra -

'pplication -+: -

ataCollectionfre#uenc% isupdated in

t"e workplan.

((.Serice targets are not tracea$le toperfor!ance or #ualit% of sericedeliera$les in a few work groups.

&

(.

+ro6ect !anage!ent approac" sectionof work plan is not correctl%docu!ented in so!e of t"e workgroups.

&

(/.

ocu!ent na!e against so!e of t"eo$serations is not !entioned in so!e

of t"e process audit reports in so!e of t"e work groups.

&It will $e take care of

fro! t"e next ti!e

+:

(.So!e of t"e work audit reports for afew work products are not !aintainedin a few work groups.

& Ti!e c"eck actiit%reports are recorded asper re#uire!ents

+: -

Con2dential +age # of 19




(3.

&ork product audit and processaudit fre#uenc% is docu!ented

in +: epart!ental plan. &ork groupspeci2c work product audit and processaudit fre#uenc% can $e docu!ented indepart!ental plan for eas% reference.

9 9eed to $e discussed +:

(4.

Correctie actions are identi2ed againstnonco!pliance and tracked to closurein 'udit Closure report. :xplicit criteriato identif% preentie actions againstnonco!pliance can $e docu!ented

and followed to ensure suc" instancedo not occur in future.

9 9eed to $e discussed +:

(5.

So!e of t"e docu!ents suc" as serices%ste! transition related docu!ents,serice continuit% related docu!ents,@&M report, ++0, +M0 are notdocu!ented as CIs in con2guration!anage!ent plan in so!e of t"e workgroups

&

(8.

Most of t"e docu!ents are not

identi2ed as indiidual CIs incon2guration !anage!ent plan in afew work groups.

&

+7I –

IT Infra -CCTV -

Apdated t"edetails int"e

con2guration!anage!ent plan

Con2dential +age $ of 19




;.

Baseline criteria are docu!ented incon2guration !anage!ent plan foreac" CI focusing on !andator% sectionsto $e co!pleted $efore $aseline of CI.Baseline criteria focusing on exitcriteria to ensure t"e co!pleteness of all sections of eac" CI can $eesta$lis"ed and used to create andrelease $aseline of CI for $etterunderstanding.

9 9eed to $e discussed +: -

1.

In !ost of t"e work groups, supplier!anage!ent related task is not

planned and !onitored in task!anage!ent s"eet.

&

+7I –)n*+rocure –e-oernance –

CCTVIT-Infra –'pplication -

Apdated t"edetails oft"e supplier

!anage!ent in tasks"eet.

(.

istorical data is used to arrie at t"eesti!ated percentage growt" incapacit%. :xplicit anal%tic tec"ni#uena!e and itDs usage can $edocu!ented in capacit% plan

9

Capacit% plan te!plateis updated wit" t"e2elds EStatisticaltec"ni#ues andE>$6ectie to usestatistical tec"ni#ues

+: –'ll depart!ents needto follow it

.

Correctie action docu!ented againstso!e of t"e incidents in Incidentregister is not descriptie tode!onstrate t"at action is addressingt"e incident closure in so!e of t"e workgroups.

&+7I –CCTV -

Con2dential +age % of 19




/.

escription of so!e of t"e cause codesused in Incident anal%sis is not

docu!ented correctl% in so!e of t"ework groups.

& 'pplication -

.

@uantitatie data anal%sis can $e!aintained to de!onstrate t"eeGectieness of actions taken to reducet"e reoccurrence of selected incidentsfor $etter !onitoring

9


3.

C"ange re#uest details considered asinput for a few serice s%ste!transition plans and client

co!!unication a$out t"e c"angesneeded is found to $e inconsistent inso!e of t"e work groups.

&

4.

In a few serice s%ste! transitionplans, training re#uire!ents aredocu!ented $ut details suc" astraining plan, training attendancerecord, training eGectieness are notdocu!ented in a few work groups.

&

5.

0isks related to serice s%ste!transition are identi2ed in serice

s%ste! transition plan. Suc" risks can$e added in 0isk register for eas%reference and !onitoring.

9


Con2dential +age of 19




8.

' few details suc" as essentialresources and its prioriti?ation are not

speci2call% docu!ented in sericecontinuit% plan in a few workgroups.

&

/;.

0esults of serice continuit% planeri2cation H alidation are notdocu!ented in so!e of t"e workgroups.

&

/1.

Standard serices are esta$lis"ed and!aintained indiiduall% in sericecatalog. So!e of t"e related standardserices can $e $undle and pro6ectedas a serice package in serice catalog

to !eet t"e needs of custo!er and endusers

9


/(.ocu!ent release details are notdocu!ented for Tea! $uildingguidelines.

&

Tea! $uildingguidelines docu!ent isupdated wit" re#uired2elds.

+: -

/.

>rgani?ational leel policies for ariousprocesses are docu!ented in +rocess'sset <i$rar% coering #ualit% polic%,infor!ation securit% polic% andinfor!ation tec"nolog% serice!anage!ent polic%. :xplicit !apping$etween existing policies and ariousprocesses categories can $eesta$lis"ed and co!!unicated acrosst"e organi?ation for $etterunderstanding

9 9eed to $e discussed +: -





//.

Standard process Eas is, wit" notailoring is followed $ut section of

tailoring fro! depart!ental plan wasre!oed instead of !entioning notapplica$leD for t"e sa!e section

& )>T* >T -

/.

Standard process Eas is, wit" notailoring is followed in so!e of t"e workgroups $ut section of tailoring fro!depart!ental plan was re!oedinstead of !entioning not applica$leDfor t"e sa!e section.

&


Apdated t"edepart!ental plan.

/3.

<essons learnt are docu!ented ands"ared to central repositor% on %earl%

$asis or at t"e end of work co!pletion.:xplicit fre#uenc% to s"are lessonslearnt can $e docu!ented indepart!ental plan for $etter clarit%.

9

+7I –)n*+rocure –

e-oernance –CCTVIT-Infra –'pplication -

/4.

In so!e of t"e work groups, riskresponse strateg% is docu!ented asaccepted against a few risks $ut t"e!itigation H contingenc% plan aredeeloped w"ic" is incorrect.

&e-oernance –IT-Infra

etails arecorrected asperre#uire!ent

/5.0isk trigger against a few risks is notdocu!ented in 0isk register in a few

work groups.

&)n*+rocure –CCTV –

'pplication -

Apdated t"erisk registeras identi2edrisk.

/8. So!e of t"e risks identi2ed in workplan, pro6ect progress reiew are notfound in 0isk register for tracking tillclosure in !ost of t"e work groups.

& +7I –)n*+rocure –e-oernance –CCTV

Apdated t"erisk registeras perre#uire!ent

Con2dential +age 1' of 19




IT-Infra –

'pplication -.

;.S&>T anal%sis is not docu!ented tosupport esta$lis"ed @++>s in a fewwork groups.

&+: –'pplication -

1.

So!e of t"e processes and su$ processna!e against so!e of t"e @++>s is notdocu!ented in B>-@++> !easure!entfra!ework.

&

B>-@++> !easure!entis updated wit" t"e+rocess and su$process na!e.

+: -

(.

In !ost of t"e work groups, inferencesdrawn $ased on Cp and Cpk alues arefound to $e incorrectl% docu!ented in afew ++Bs.

&


Inferencesof C+ and

C+7updated asper t"e !ail

.

Correctie actions are not docu!entedto i!proe t"e perfor!ance of @++>and su$ process !easures in a few++Bs.

& )n*+rocure -

/.++B release fre#uenc% is notdocu!ented explicitl% in ++B guidelines

or depart!ental plan.

&

+7I –)n*+rocure –e-oernance –CCTV

IT-Infra –'pplication –+: -

Infor!ationis updatedin

depart!entplan

. 'ctual dates are not docu!entedagainst a few tasks suc" asorgani?ational process perfor!ance

& 'ctual dates areupdated in t"e Tasks"eet

+: -





!onitoring related tasks in Task

!anage!ent s"eet.

3.

++B Trend anal%sis of @++> and su$process !easure perfor!ance isdocu!ented in ++B coering !ean.Standard deiation alues also need to$e added in Trend anal%sis in ++B tounderstand t"e trend of ariation.

9 Trend anal%sis ta$le isupdated in t"e ++te!plate

+: –9eed to $e follow $%all depart!ents.

4.

0ationale forselecting critical su$process for statistical !anage!entw"ic" is not !ost contri$uting su$process as per sensitiit% anal%sis is not

docu!ented in ++M s"eet of a few@++>s in a few work groups.

& e-oernance

0ationale isupdated forcritical su$

process.

5.

So!e of t"e details suc" as Statisticalor anal%tical tec"ni#ue na!e, su$process !easure are not de2nedexplicitl% in @&M s"eet in !ost of t"ework groups.

&

+7I –)n*+rocure –e-oernance –CCTVIT-Infra –'pplication –

Infor!ationis updatedin @&MS"eet.

8.Control <i!its for su$ processes arereised incorrectl% in a few work

groups.

& +7I

3;. Correctie actions are not identi2ed$ased on t"e so!e of t"e su$ processsta$ilit% and capa$ilit% issues in so!eof t"e work groups.

& +7I –)n*+rocure –e-oernance –CCTVIT-Infra –

0e#uireddetails areupdated.





'pplication -

31.

+ro$a$ilit% of success against a few@++>s is not docu!ented as perde2ned fre#uenc% in ++M report in afew work groups.

& IT-Infra

3(.

+ro$a$ilit% of success against a few@++>s is low and risk of not ac"ieing@++>s is not docu!ented in riskregister in !ost of t"e work groups.

&

+7I –)n*+rocure –e-oernance –CCTVIT-Infra –

'pplication -

0isk registeris updatedwit" riskidenti2ed asElowpro$a$ilit%

of success

3.

' few correctie actions taken $ased onw"at if anal%sis in ++M are found to $eincorrect and not focusing on t"econtrolla$le factors of t"e ++M in a fewwork groups.

&

3/.

&ork group speci2c @++> SM'0Tstate!ent are esta$lis"ed and!aintained w"ic" coers target !eanand Speci2cation li!its. Target forstandard deiation can $e explicitl%

docu!ented in @++> SM'0T state!entfor eas% understanding of ariation.

9

3. Baselines of critical su$ processes are!aintained using ++B and processco!position is done for eac" @++>separatel%. Baselines of serice

9

Con2dential +age 1! of 19




!anage!ent lifec%cle su$ processesconsidering alternate !et"ods can

!aintained using ++B so t"at in future,decisions of w"ic" alternatie su$processes to c"oose can $e taken $%opti!i?ing or perfor!ing trade-oGsconsidering @++>s focusing on processpara!eter and serice para!eter.

33.

@++>Ds actual perfor!ance isdocu!ented in ++M s"eet and M>M.@++>s predicted perfor!ance and su$process perfor!ance is docu!ented in++M s"eet. :xplicit ta$le can $e added

in M>M to e!p"asi?e on leadingindicator for $etter understanding andto get earl% feed$ack on work groupperfor!ance.

9

34.

&ork group @++>s and critical su$processes are !anaged statisticall% int"e work groups. StatisticalManage!ent can $e focused on onl%su$ processes to !onitor t"eac"iee!ent of work groups @++>s for$etter anal%sis.

9

35. ' few of t"e i!ple!ented actions

$ased on work group leel C'0anal%sis are de!onstrating statisticall%signi2cant i!proe!ent in standarddeiation of t"e selected C'0 goal $utnot de!onstrating statisticall%signi2cant i!proe!ent in !ean in a

&

Con2dential +age 1" of 19




few work groups.

38.

9u!$er of data points used to ealuatet"e eGectieness of a few correctieactions is found to $e inconsistent in"%pot"esis test results and stagedcontrol c"art representation in a fewwork groups.

&

4;.

' few of t"e i!ple!ented actions$ased on work group leel C'0anal%sis are de!onstrating statisticall%signi2cant i!proe!ent in !ean of t"e

selected C'0 goal $ut notde!onstrating statisticall% signi2canti!proe!ent in standard deiation inso!e of t"e work groups.

&

41.

In so!e of work groups, a few of t"edeplo%ed i!proe!ents arede!onstrating statisticall% signi2canti!proe!ent in !ean of t"e selectedgoal $ut not de!onstrating statisticall%signi2cant i!proe!ent in standarddeiation.

&

4(.

Business ++M can $e esta$lis"ed tounderstand t"e oerall i!pact of aligned @++>s on t"e $usinesso$6ecties and suc" ++M can $e used$% leaders"ip tea! for $etterunderstanding and anal%sis.

9

Con2dential +age 1# of 19




4.

:aluation of t"e eGects resulting fro!deplo%ed >+M initiatie on !ean and

ariation of @++> H Business o$6ectieperfor!ance using statistical test isdocu!ented in !ost of t"e >+Mreports. But t"e goal state!ent!entioned in >+M report is focusing ononl% !ean perfor!ance and t"is can $efurt"er en"anced $% adding t"e goal forstandard deiation perfor!ance for!ore clarit%.

9

4/. 'wareness a$out re#uire!ent approal!et"od followed is found to $e low

a!ong a few work group staG in a fewwork groups.

& Conducted 'wareness Training

4. 'wareness a$out Bidirectional Tracea$ilit% of re#uire!ents is found to$e low a!ong so!e of t"e work groupstaG in so!e of t"e work groups.

&

43. 'wareness a$out serice strateg%details docu!ented in serice plan isfound to $e low a!ong a few workgroup staG in a few work groups.

&

44. 'wareness a$out Budgeted costcalculation $ased on $udgeted eGort is

found to $e low a!ong a few workgroup staG in a few work groups.

&

45. 'wareness a$out work product audit isfound to $e low a!ong !ost of t"ework group staG in !ost of t"e work

&

Con2dential +age 1$ of 19




groups.

48. 'wareness a$out seerit% and priorit%assigned against a few incidents,eGectieness of action, !et"odfollowed to co!!unicate incidentclosure is found to $e low a!ong so!eof t"e work group staG in so!e of t"ework groups.

&

5;. 'wareness a$out essential functionsidenti2ed for serice continuit% is foundto $e low a!ong a few work group staG

in a few work groups.

&

51. 'wareness a$out internal trainer list isfound to $e low a!ong a few staG.

& )>T*

5(. 'wareness of risk source and riskcategor% identi2ed against risk is foundto $e low a!ong a few work group staG in a few work groups.

&

5. 'wareness a$out risk para!eter suc"as risk i!pact, pro$a$ilit% of occurrenceand risk index is found to $e low a!ong

so!e of t"e work group staG in so!e of t"e work groups.

&

5/. 'wareness a$out weig"tage gien foreac" ealuation criteria, ealuation!et"od is found to $e low in !ost of t"e work group staG in !ost of t"e work

&

Con2dential +age 1% of 19




groups.

5. 'wareness a$out alternatie su$processes selection at t"e planningstage using process co!positiondata$ase is found to $e low a!ong!ost of t"e work group staG in !ost of t"e work groups.

&

53. 'wareness a$out sta$ilit% rules,capa$ilit% inference is found to $e lowa!ong !ost of t"e work group staG in!ost of t"e work groups.

&

54. 'wareness a$out source of re-planningalues !entioned in ++M report isfound to $e low a!ong so!e of workgroup staG in so!e of t"e work groups.

&

55. 'wareness a$out usage of solutionprioriti?e tec"ni#ue to prioriti?e t"eaction proposal is found to $e lowa!ong so!e of t"e work group staG inso!e of t"e work groups.

&

58. 'wareness a$out "%pot"esis test usedfor eGectieness ealuation of actiontaken is found to $e low a!ong so!e of t"e work group staG in so!e of t"ework groups

&

8;. 'wareness a$out usage of anal%tictec"ni#ue to arrie at capacit%!easures, aaila$ilit% !easures and its

&





t"res"old is found to $e low a!ongso!e of t"e work group staG in so!e of

t"e work groups.

81. 'wareness a$out $aseline criteria,ersion nu!$ering s%ste! is found to$e low a!ong so!e of t"e work groupstaG in so!e of t"e work groups.

&


final findings - cmmi-svc (2)

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