final wid cover page revised

8/8/2019 Final Wid Cover Page Revised

http://slidepdf.com/reader/full/final-wid-cover-page-revised 1/21

MIS in TCS

Submitted by:

Govind Maanas .K (09)

NagaVeni. Thota (33)

Trinadh Kumar. Guttula (10)PGDM (09-11)

Sec: D

IFIM B School

Electronics city

Bengaluru.



MIS REPORT(TCS) 2010

ACKNOWLEDGEMENT

We would like to express our heartfelt gratitude to Prof. Shankar Rao for

introducing Management Information Systems to us and for giving us a chance to

do this project on Implementation of MIS reports in TCS.

We are grateful for his continuous support without which this project would

not have been completed.

I express my sincere gratitude to my parents, friends and all others who have

directly or indirectly inspired and helped me to complete my project withunremitting zeal and enthusiasm.




CONTENTS

ABOUT THE COMPANY

COR E VALUES OF TCS

HOW THE ORGANISATION USI NG MIS R EPOR TS

PROBLEMS FACED BY THE ORGANIZATION

SOLUTIONS TO THOSE PROBLEMS USI NG MIS

TCS AFTER IMPLEME NTATION OF MIS

CONCLUSION




ABOUT TCS

Tata Consultancy Services was established in the year 1968 and is a pioneer in Information

Technology Outsourcing and Management Industry.

TCS is the largest provider of Information Technology and business process outsourcing services

in Asia. TCS has offices in 42 countries with more than 142 branches across the globe

TCS is a flagship subsidiary of one of India's largest and oldest conglomerate company, the Tata

Group, which has interests in areas such as energy, telecommunications, financial services,

manufacturing, chemicals, engineering, materials, government and healthcare.

It began as the "Tata Computer Centre", for the company Tata Group whose main business was

to provide computer services to other group companies.

One of TCS' first assignments was to provide punched card services to a sister concern, Tata Steel (then TISCO). It later bagged the country's first software project, the Inter-

Branch R econciliation System (IBR S) for the Central Bank of India. It also provided bureau

services to Unit Trust of India, thus becoming one of the first companies to offer BPO services.

In the early 1970s, Tata Consultancy Services started exporting its services. The company

pioneered the global delivery model for IT services with its first offshore client in 1974.

TCS's first international order came from Burroughs, one of the first business computer

manufacturers. TCS was assigned to write code for the Burroughs machines for several US-

based clients. This experience also helped TCS bag its first onsite project - the Institutional

Group & Information Company (IGIC), a data centre for ten banks, which catered to two millioncustomers in the US, assigned TCS the task of maintaining and upgrading its computer systems.

In 1981, TCS set up India's first software research and development center, the Tata

R esearch Development and Design Center (TR DDC). The first client-dedicated offshore

development center was set up for Compaq (then Tandem) in 1985.

In 1989, TCS delivered an electronic depository and trading system called SECOM for

SIS SegaInterSettle, Switzerland. It was by far the most complex project undertaken by an Indian

IT company. TCS followed this up with System X for the Canadian Depository System and also

automated the Johannesburg Stock Exchange (JSE). TCS associated with a Swiss partner, TKS

Teknosoft, which it later acquired.

In the early 1990s, the Indian IT outsourcing industry grew tremendously due to

the Y2K bug and the launch of a unified European currency, Euro. TCS pioneered the factory

model for Y2K conversion and developed software tools which automated the conversion

process and enabled third-party developers and clients to make use of it.




In 2008, TCS saw outsourcing opportunity in E-Commerce and related solutions and set

up its E-Business division with ten people. By 2004, E-Business was contributing half a billion

dollars (US) to TCS.

On 9 August 2004, TCS became a publicly listed company[13], much later than its

rivals, Infosys, Wipro and Mahindra Satyam.

During 2005, TCS ventured into a new area for an Indian IT services company - Bioinformatics

In 2008, the company went through an internal restructuring exercise that executives claim

would bring about agility to the organization.




TCS VISION AND MISSION:

VISION STATEMENT:

"TCS will be recognized and respected as professional, innovative, profitable

information, and knowledge based logistics/services enterprise. TCS embeds

internet based technologies into its internal operating structures and as business

solutions for customers; with customer, employee and shareholder interests at the

core of its operations; demonstrating a clear concern for ethical conduct and good

corporate citizenship; with the objective of growing into a regional and global

player, with emphasis on the Middle East, Europe and North America".

MISSION STATEMENT:

"To direct all our organizational efforts at building upon the existing organizational

strengths and brand recognition to achieve enhanced levels of profitable growth in

the core business, and diversify into new areas that compliment and supplement

the core business, with the diversification aimed at achieving excellence and

industry leader status in the new areas. The TCS People will however be encouraged

to be open to unconventional ideas and services and recognize new trends at very

early stages".




COREVALUES

TCS is committed to the following five Core Values:

1. Integrity: A soundness of moral character that infuses all aspects of your business

2. R espect: Holding in high esteem the worth of our clients and treating all we encounter as

we would wish to be treated

3.Excellence: Delivering a quality and consistency of service that exceeds expectations

4. Critical Thinking: Actively and skillfully conceptualizing, applying, analyzing and

synthesizing information on our customers behalf.

5. Communication: Imparting and exchanging information both internally and externally

to offer our clients exceptional Informational Technology services




HOW TCS ORGANISATION USING MIS REPORTS:

EA OVER VIEW:

Basically EA is a clent for TCS.now we will see some introduction of Electronic Arts.

- Electronic Arts (EA) is World's leading developer, marketer, publisher and distributor of

video games. Founded and incorporated on May 28, 1982, the company was a pioneer of the

early home computer games industry and was notable for promoting the designers and

programmers responsible for its games.

Originally, EA was a home computing game publisher. In the late 1980s, the company

began developing games in-house and supported consoles by the early 1990s. EA later grew via

acquisition of several successful developers.

By the early 2000s, EA had become one of the world's largest third-party publishers. In

May 2008, the company reported net annual revenue of US$4.02 billion in fiscal year 2008.

Currently it has an employee base of about 8000 associates . With Headquarters in R edwood

City, California, United States, EA also has its wings spread across all major geographies that

has been broadly categorized as North America, Canada, Europe and Asia Pacific for Business

planning and strategy purposes.

Electronic Arts and TCS together plan to enhance the IT operating model through

synergies from consolidating business units and services lines

improved offshore leverage

reduction in operational overheads

leverage of innovation ecosystem

build strong technology expertise

and a strong governance model.

GOALS:

TCS has been given the contract for implementation and maintenance of BusinessIntelligence, Analytics and R eporting setup using ETL tool [Informatica], R eporting tool

[Cognos 8.0] and Oracle and Teradata as databases.

In scope activities would be integrating the various ER P Source systems into a single version of

truth namely into a Data warehouse [O perational Data Store].




TOOLS USED IN TCS ORGANISATION FOR MIS:

The tools used are

Cognos

Informatica

Sbase Micro strategy

Fusion

Teradata

1.COGNOS:

Cognos (Cognos Incorporated) was an Ottawa, Ontario-based company making business

intelligence (BI) and performance management software. Founded in 1969, at its peak. Cognos

was officially acquired by IBM. The Cognos name continues to be used, being applied to IBM's

line of business intelligence (BI) and performance management products.

In January 2010, as part of a reorganization of IBM Software Group, Cognos software and

software from recently acquired SPSS were brought together to create the Business Analytics

division.

DEFINITION -

Cognos is one of the world's largest makers of business intelligence software, enabling users to

extract corporate data, analyze it, and then assemble reports. Cognos offers dozens of products,

but it may be best known for its PowerPlay online analytical processing (OLAP)tool, its

Impromptu report and query language, and its Axiant client/server development system. Thecompany's signature PowerHouse 4GL (fourth-generation language) debuted in the late 1970s on

midrange systems.

Cognos' offerings integrate with database applications like IBM¶s DB2, Microsoft SQL server,

and NCR Teradata. The company also has partnerships with enterprise resource planning ER P

vendors, including SAP, J.D. Edwards Oracle, PeopleSoft, and Baan. Cognos has recently

moved toward offering more Web-based versions of its applications and is focusing on enabling

its solutions for wireless devices.

Founded in 1969, the Ottawa, Ontario-based Cognos numbers its customers at 15,000, including

Hewlett-Packard, Dow Chemical, and BMG Entertainment. In 2000, Cognos' sales reached $386million. The company's top competitors include Brio Technology, Business O bjects, and

Hyperion. Cognos (COGN) is publicly traded on the Nasdaq and the Toronto Stock Exchange,

with 13% of its shares owned by former CEO Michael Potter. Cognos has 2,154 employees

worldwide.




2.ESSBASE

It is a multidimensional database management system (MDBMS) that provides

a multidimensional database platform upon which to build analytic applications. Essbase, whosename derives from "Extended S pread Sheet dataBASE", began as a product of Arbor Software,

which merged with Hyperion Software in 1998. Oracle Corporation acquired Hyperion Solutions

Corporation in 2007, as of 2009 it markets Essbase as "Oracle Essbase´.

The database researcher E. F. Codd coined the term "on-line analytical processing" (OLAP) in a

whitepaper that set out twelve rules for analytic systems. This whitepaper, published by

Computer world, was somewhat explicit in its reference to Essbase features.

In contrast to "on-line transaction processing" (OLTP), OLAP defines a database technology

optimized for processing human queries rather than transactions. The results of this orientation

were that MDBMS oriented their performance requirements around a different set of benchmarks (Analytic Performance Benchmark, APB-1) than that of R DBMS Transaction

Processing Performance Council (TPC).

Hyperion renamed many of its products in 2005, giving Essbase an official name of Hyperion

System 9 BI+ Analytic Services, but the new name was largely ignored by practitioners. The

Essbase brand was later returned to the official product name for marketing purposes.

Hyperion Essbase was the multi-dimensional database technology that put online analytical

processing on the business intelligence map. It has spurred the creation of scores of rival OLAP

products ± and billions of OLAP cubes".

3.MICROSTRATEGY

MicroStrategy, Inc. ( NASDAQ: MSTR), is a business intelligence (BI), enterprise

reporting, dashboard, and OLAP (on-line analytical processing) software vendor.

MicroStrategy's software allows reporting and analysis of data stored in a relational

database, multidimensional database, or flat data file. BI software helps companies understand

and make sense of the data they collect, in order to make more strategic business decisions.

MicroStrategy describes its core reporting software as having a "ROLAP" or R elational Online

Analytic Processing architecture, and specializes in decision-support systems that run

against very large databases or data warehouses. It also supports "MOLAP" or Multidimensional

Online Analytic Processing, for reporting and analysis of data stored in multidimensional cubes

or databases like Microsoft Analysis Services and SAP BW.




MicroStrategy provides an integrated platform for business intelligence applications. The

company has expanded into the mobile BI market with products such as MicroStrategy

Mobile and MicroStrategy Mobile Suite. As with its other BI offerings, MicroStrategy has

included protections for platform and user data through features for device, data, authentication,

authorization, and transmission security.

MicroStrategy's customers include Lowe's, McDonald's, the U.S. Army, Universal Studios

Hollywood, K B Toys, DHL Express and Priceline.com.

4.TERADATA

It is a hardware and software vendor specializing in data warehousing and analytic applications.

Teradata was formerly a division of NCR Corporation. Teradata's headquarters are inMiamisburg, Ohio. The spinoff from NCR occurred on October 1, 2007. Teradata is a massively

parallel processing system running a shared nothing architecture. The Teradata DBMS is linearly

and predictably scalable in all dimensions of a database system workload (data volume, breadth,

number of users, complexity of queries). The scalability explains its popularity for enterprise data

warehousing applications. Teradata is offered on Intel servers interconnected by the

proprietary BYNET messaging fabric. Teradata systems are offered with either Teradata-

branded LSI or EMC disk arrays for database storage.




PROBLEMS FACED BY THE ORGANISATION

EA has categorized its business worldwide spread across multiple geographies under 4 main

geographical units namely North America, Canada, Europe and Asia Pacific. This has been done

keeping in mind the Business planning and strategy.

The purpose of the contract awarded to TCS is to implement as well as maintain the

Business Intelligence and Data Services application for EA. In scope activities would be

integrating the various ER P Source systems into a single version of truth namely into a Data

warehouse [O perational Data Store].

This should further form the basis for various other downstream applications as well as

reporting subsystems like

Hyperion Financial Management

Global Planning System Global Financial R eporting

Sales Forecasting to name a few.

All this applications in turn form the backbone of EA decision making body and higher

management. The implementation of this project should not only give EA the strategic edge over

its competitors but also the analytical and intelligent perspective to its current reporting systems

in place.

TCS has been contracted for implementation and maintenance of Business Intelligence

and Data Services project because of TCS¶s superior Data warehousing and Business

Intelligence and R eporting capabilities and a matured setup in this ever changing and evolving

field of Software engineering.

EA had the following problems:

y lack of integration between various departments

y No proper forecasting

y Inefficient/inaccurate contact management

y Invoicing problems

y finance and accountingy inaccurate revenue and expense management

y Difficulty in maintaining credit policy

y inventory

y how to cut down the inventory cost

y maintenance

y supply chain complexity




TCS is well equipped with both experience and resources to support enterprise

application projects like the one of EA¶s. TCS leverages its dedicated Industry Practices and

Centre of Excellences which have powerful repositories of domain knowledge in the respectiveindustries, gleaned from work done around the globe and for big and renowned clients. This

ensures better understanding of requirements and successful implementations by incorporating

best practices, complementing different technical domain Intel employs. TCS is the first

organization worldwide to be rated at Level 5 both on CMMi and P-CMM of the Software

Engineering Institute (SEI). TCS¶ knowledge-based project execution approach has delivered

tools and templates, and TCS uses them to provide cost effective high quality services around

Business Intelligence applications.




SOLUTIONS TO THE PROBLEMS

³The overall goal of the project is to leverage TCS capabilities in the field of Data

warehousing and Business intelligence and delivering and maintaining a highly efficient

application for EA.´

The aim is to integrate the various source system data of EA for different subject areas

such as

General Ledger,

Inventory,

Accounts R eceivable,

Chart of Accounts etc,

Qualify and process the data and subsequently build a highly efficient, high performing

and scalable data warehouse that is capable to feed information to further downstream reporting

applications.

Thus, this should form the backbone of EA decision making body and higher

management. The implementation of this project should not only give EA the strategic edge over

its competitors but also the analytical and intelligent perspective to its current reporting systems

in place.

Chowdam R amanaiah from TCS would be a Developer for the Data warehousing project,

which comes under the practice of Media and Information Services. He has been associated with

similar projects previously and is familiar with related methodology. Also he has knowledge of

TCS¶ proprietary software like BIDS , Master Craft , Assent, CA, Issue Manager and quality

processes such as IQMS that are of importance to this assignment and role.

He will be involved in:

R equirements analysis

Data Warehousing A pplication development

Testing of A pplication

Coordinating with the offshore team members of the project.

Impact analysis




Cognos 8 BI overview IBM Cognos 8 BI provides a wide range of reporting and analytic capabilities using a single,

service-oriented architecture (SOA). Cognos 8 BI allows users to create and share reports that

incorporate data across multiple enterprise sources, enabling them to make timely and well-informed business decisions. Cognos 8.3 BI is used for the tests in this article.

Cognos 8 BI features a three-tier architecture, as illustrated in Figure 2. The presentation tier

delivers reports to a variety of platforms, the application tier contains services needed for report

generation and management, and the data tier provides access to a wide range of data sources.

Three-tier architecture of Cognos 8 BI

Cognos 8 BI provides several key features for both business and IT users, including reporting,

analysis, dashboards, score cards, and data modeling. R eporting enables users to work with a

variety of pre-built report types that can be deployed over a range of data sources; a single

metadata layer defines the information that can serve as the source of report data. Analysis

enables the guided exploration of information that pertains to multiple dimensions of a business.

Business dashboards communicate complex information quickly, translating data from various

sources into visually rich presentations using gauges, maps, charts, and other graphical elements

that show multiple results together. Score cards help businesses align teams and tactics with

strategy, communicate goals consistently, and monitor performance against targets.




AFTER IMPLEMETATION:

The end product of the project would be the successful implementation of Business

Intelligence and Data Services application for EA. This will in turn have in scope:

The integration of various source system and ER P data ± spread across geographies and

timezones.

Creation of a Warehouse that will be integrated, dependable, highly scalable and efficient

and serve as a single version of truth for enterprise wide data.

Creation of a dependable and efficient system for further information feeding and

processing to downstream applications, analysis and reporting sub systems.

Enabling EA Managers and Business Users to much more accurately predict market sales in

their respective territories, allowing better strategic planning, more focused marketing

operations. This in turn should serve EA in its goal of increasing its market share and also in

retaining its existing clientele and customer base ± thus giving it the edge in business.

The development of the application is not only very critical but also needs highly

specialized skills and excellent understanding of Data warehousing, Business Intelligence,

R eporting and Analytics concepts ± both theoretically and practically. It needs rich prior

experience of having worked in end to end implementation of big data warehousing projects that

not only needs expertise in a spectrum of software tools [Informatica, Teradata, Oracle] but also

proficiency in related coding languages [SQL, PL/SQL, Unix etc.] Additionally, it also requires

in depth knowledge of TCS¶ proprietary software like BIDS , Master Craft , Assent, CA, Issue

Manager and quality processes such as IQMS that are of importance to this assignment and

role.

The multiple phases of the project are analysis, design, development and testing which

includes meetings with Subject Matter Experts and business users for requirements gathering and

analysis, reviews and walk through on high as well as low level, high level designs and code

reviews with clients, status reporting to clients and maintaining coordination with offshore team

and leveraging the offshore presence. Since most of these activities are based at onsite, it

requires a technical expert who is well versed in Data warehousing concepts and tools as well as

TCS tools and also in media and information services domain. Hence Mr. Chowdam R amanaiah

will be the appropriate person to carry out these tasks at the Client place for smooth delivery of this project.

Decision Makers Are Instantly Notified So they Can take Quick and Decisive

Action

Automatically keeps you on top of issues that require decisive action with:




Workflow-based alerts to monitor and take action on specific business events

Exception management that automatically detects, logs, and reports on exceptions

Increase R evenueFast and easy access to real-time information from anywhere in the application helps

you identify new sales opportunities, bring new products to market quickly, and

provide business-building levels of customer support and service.

Improve Customer Relationships

Customer relationship management arms your team with relevant company-wide data

for stronger sales and support.

Gain Clearer Insight Instantly

For unprecedented day-to-day control, use dashboards to deliver up-to-the-minute

snapshots of key performance indicators.

Improve Efficiency

One centralized data repository dramatically boostsefficiency and provides the right

information to theright people to eliminate redundant data entry.

Support Multicurrency Transactions

Conduct business transactions and report in multiple currencies.

Integration Between All Departments

final wid cover page revised

Documents