findwise and ibm watson
TRANSCRIPT
THE COGNITIVE ERAIBM Kista 22nd March 2017
FINDWISETHE WATSON SPECIALISTS
• Founded 2005
• 100+ employees
• Vendor independent consulting
• Sweden, Denmark, Norway, Finland & Poland
FINDABILITY APPROACH
Our approach to succeed with search and analytics
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The new era is cognitive.
H u m a n s e x c e l a t :
Dilemmas
Compassion
Dreaming
Abstraction
Imagination
Morals
Generalization
C o g n i t i ve S ys t e m s
e x c e l a t :
Common Sense
Natural Language
Locating Knowledge
Pattern Identification
Machine Learning
Eliminate Bias
Endless Capacity
Cognitive systems forge a new partnership between man and machine.
Retrieve and Rank
1
0
Entity Extraction
Sentiment Analysis
Emotion Analysis (Beta)
Keyword Extraction
Concept Tagging
Taxonomy Classification
Author Extraction
Language Detection
Text Extraction
Microformats Parsing
Feed Detection
Linked Data Support
Concept Expansion
Concept Insights
Dialog
Document Conversion
Language Translation
Natural Language Classifier
Personality insights
Relationship Extraction
Retrieve and Rank
Tone Analyzer
Emotive Speech to Text
Text to Speech
Face Detection
Image Link Extraction
Image Tagging
Text Detection
Visual Insights
Visual Recognition
AlchemyData News
Tradeoff Analytics
50 underlying technologies
Watson cognitive capabilities.
Natural Language Classifier
Tone Analyzer
SWEDISH LANGUAGE SUPPORT
• Findwise have built Swedish language support for IBM Watson
Explorer in 2012
• The primary component is a PoS (Part-of-Speech) tagger, which can
identify and disambiguate the class to which words belong.
• Other capabilities include sentiment analysis
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“How can I identify product
failures or failure patterns?”
“How can I improve call
center training and call
handling?”
“How do I know what my
customers want?”
“How do I know what
my customers are
saying about me?”
“How can I improve my products
and services?”
“How can I decipher
customer complaints?”
“How can I
understand why my
customer satisfaction
is decreasing?”
The Need
VOICE OF THE CUSTOMER
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COMBINING STRUCTURED & UNSTRUCTURED INFORMATION FOR FACT-BASED DECISIONS
Unstructured informationStructured information
Text Analytics is the basis for Customer Feedback Analytics
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What is Text Analytics?
Text Analytics (NLP*) describes a set of linguistic, statistical, and machine
learning techniques that allow text to be analyzed and key information
extraction for business integration
What is Content Analytics?
Content Analytics (Text Analytics + Mining) refers to the text analytics process plus the
ability to visually identify and explore trends, patterns, and statistically relevant facts found
in various types of content spread across internal and external content sources
* Natural Language Processing
EC 4.0 Cu. Ft.
26-Cycle King-Size
Washer – White. I hate
this machine. Have had
3 calls on machine. You
can't wash large items,
Wont' clean in the
middle. Leaves dry
spots through the
clothes, I can only do
1/2 basket of clothes.
Will not clean or mix
bleach in with the
water.....
Watson Explorer 16
ANALYZE UNSTRUCTURED CONTENT WITH CONTENT
MINER
Documents Facets Time Series Deviations Trends
Facet Pairs Dashboard SentimentConnections Reports
Watson Explorer Advanced Edition
A concept solution for security and intelligence using Watson Explorer to extract entities and relationships that is loaded into IBM i2.
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TEXT ANALYTICS AS A SERVICECLIENT: SWEDISH ARMED FORCES
http://news-explorer.mybluemix.net/
FINDWISE COMPETENCE
◌ IBM Watson Explorer technicians / developers
◌ Business analysts
◌ Data scientists
◌ Computational linguistics, information retrieval
◌ User experience and front-end developer
◌ Information management consultants
◌ GDPR expertise
FOR MORE INFORMATION ABOUT FINDWISE AND IBM WATSON VISIT:
HTTPS://FINDWISE.COM/TECHNOLOGY/IBM-WATSON-EXPLORER
