founding partner future workplace recipient of atd ...€¦ · 7/8/2016 · ©2017 future...
TRANSCRIPT
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 1
The Future Workplace Experience: How Is Learning Being Disrupted and Re-Imagined
1
Jeanne Meister Founding Partner Future Workplace
Recipient of ATD Distinguished
Contribution in Workplace Learning Award, 2014 Follow Jeanne: @jcmeister
The Last Best Experience Becomes the Minimum Expectation for Experiences
Everywhere www.thefutureworkplaceexperience.com
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 2
Pair & Share Last Best Customer Experience
What Three Words
Describe This?
What Does This Mean For Learning?
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 3
Massive Skills Disruption Five Priorities For 2018 What This Means For Learning Leaders
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 4
Change Is The One Constant Skills Disruption Need For Digital & Uniquely Human Skills
Last Best Customer Experience Live In A Beta World Look for Inspiration Outside of Learning.
Source: ManpowerGroup
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 5
More Data Jobs Requiring Soft Skills
6%
13%
14%
22%
10%
9%
19%
22%
27%
29%
0% 5% 10% 15% 20% 25% 30% 35%
Creativity
Teamwork
Problem-solving
Writing
Research
Data Jobs Require More Soft Skills Percentage of posts requesting soft skills
Data science and analysis jobs All Jobs
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And More Functional Jobs Require Data Analytics
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Data Analytics & Presentation: The Specialization on Coursera Target Audience
14,000 PwC employees across 192 countries 71,481 non PwC learners
Upskill PwC Employees + Attract Prospective Employees Jeanne Meister Death of Single Skill Set on Forbes http://bit.ly/2wTEwOe
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Five Priorities For 2018
Curate Performance
Not Just Content
1 Re-define HR
With Hackathons
2 Re-Think
Credentials
3 Experiment
with AI
4 Identify New Roles /New
Skills
5
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1. Curate Performance Not Just Content
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Re-Imagination Of Learning
• Training Sole Silo of Responsibility • Classroom Only Maximum
audience reach of 10% • Zero measurement of content
engagement • No mobile or social learning in
place • Zero SME user-generated content
• Holistic Partnership: L&D, Retail & Communications
• Adoption of F2F + Online/74% accessing content weekly, 80,000 page views per day
• Mobile first approach
• Engaged learners saw 13% improvements on employee transaction at store level
• Heavy SME Involvement
• New Learning Roles
Before (<2015) Now (Present Day)
Source: Fuse Universal, 2017
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Key Vodafone Success Factors
Unified Governance
Process
• L&D, Retail and Comms working in sync • Governance shared vision and weekly meetup • Use of data analytics to identify content needs
Curated Performance
Not Just Curated Content
• Business data used to identify top performers • Top performers become key to share successes, create content and work
with Communications to drive messaging
Redesigned Content Strategy
• Reskilling of learning roles • Mobile first content strategy – Micro-Video Learning • Positioned as business performance tool not just curated content
Source: Fuse Universal, 2017
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2. Re-Define HR With Hackathons
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13
Use Design Thinking To Hack Corporate
Learning & HR
Five Step “Hack Learning”
Methodology:
1. Create Your Challenge
2. Build Your Persona
3. Engage In Rapid
Prototyping
4. Receive Feedback
5. Recommend Your Hack
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Cisco & DBS Bank Use Hackathons To Re-Imagine HR
2016 Cisco Breakathon • Audience: All HR • Closed HR For 24 Hours • Used Design Thinking To Generate
New HR Solutions • Majority of Solutions Used App’s
– YouBelong@Cisco – Ask Alex: Your Personal Compass
2017 DBS Bank Hackathon
• Audience: HR, Employee Segments, Business Leaders + UX Designers
• Closed HR For 12 Hours • Used Design Thinking To Generate New
HR Solutions • Majority of Solutions Used AI
– Compensation Intelligence Manager – ChatBot For Course Recommendation
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3. Re-Think Credentials
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New Credential: Digital Badge
A Way to Share Verified Learning Achievements A Digital Badge Is: • Issued By A Recognized Brand • Is Verified and Based On Rigorous
Design and Assessment • Represents Marketable Skills and Is
Shareable On Media
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 17
Digital Badges At
IBM Exceeded
Expectations
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Shareable Digital Badges
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4. Experiment With Artificial Intelligence
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Will Your Next Team Member Be A ChatBot??
Learning & Development
As profiled in Jeanne Meister The Intersection of HR and AI, Forbes, March, 2017
Recruiting Social Recognition
AI Enters The Workplace
Employee Support
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5. Create New Roles For L&D
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5 New L&D Roles
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5 New Roles In Learning
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New Era, New Roles @
Rahul
Learning Experience Designer Learning Journalist Animator
Performance Solution Architect Business Partner to L&D team
Rob
Central L&D
Team
L&D Team
Curate central programs Manage onboarding experience Work with Retail to support new content delivery
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©2016 Future Workplace www.futureworkplace.com ©2017 Future Workplace www.futureworkplace.com | 25
Your Top Three Takeaways
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1. Lead The Revolution To Transform Learning
Efficiency
•Tap emotional needs • Apply digital & consumer lens • Create The Spotify For Learning
Personalized Learning
Experiences
• Off the shelf libraries • Standardized offerings • Controlled by HR
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2. Understand Human + Machine Impact on
Workforce
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Identify The 70/20/10 % Of Job Role Disruption
Source: Future of Skills: Employment in 2030
70% 20%
Workers In Jobs Where There Is Significant Skill
Disruption
Workers In Jobs That Will Shrink
10%
New Jobs/Roles Created & These Jobs Will Grow
As % Of Workforce
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3. Nurture A Growth Mindset
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Growth Mindset: Talent Should Be Developed In Everyone Nurture The Learn It Alls
Two Questions Satya Nadella Has Been Asking His Team: “'Where was I too closed-minded, or where did I not show the right kind of attitude of growth in
my own mind?'
“How can we build a culture of learn-it-alls as opposed to and know-it-alls?”
Satya Nadella
CEO Microsoft
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Ask Me About The Future Workplace Immersion Workshop
Follow Me: @jcmeister
Jeanne Meister Founding
Partner, Future Workplace
The Future Workplace Experience
Questions: Bring Them On..