The Four Levels of Customer Satisfaction

Patrick Gardner, Director

Battelle Recruiting Division

ACCURACY

AVAILABILITY

PARTNERSHIP

ADVICE

ACCURACY

•Technical Expertise

•Communication

•Reporting

•Recruiting Process

Foundation of Credibility

AVAILABILITY

Readily Accessible

•In the office

•Out of the office

PARTNERSHIP

Common interests•Outcomes

•Mission and purpose

•Personal investment

•Group needs

•Strategy

ADVICE

Needed Expertise •Talent

•Industry

•Competition

•Division/Department

•Hiring process

What is right for your business partners?

•Why do they need Recruiting?

•What do they need?

•When do they need us?

•Where do they need us?

•How do they want to work

with us?

What is right for Battelle?

Are their requests in line with Battelle’s principles and strategic vision?