general profile 2015 with pictures
TRANSCRIPT
GENERAL
Consulting & Training Company
GCT
Palestine / Ramallah
CONTENTS PAGE:
1. Introduction to the Company
2. Our Experience in the Consultancy Field
3. Our Experience in the Technical and Vocational Field
4. Our Experience in the Training Field
General Consulting and Training (GCT) is a
specialized private institution was founded in
1999, in Ramallah- Palestine for the purpose of
providing consulting and training services for
private and government employers and other
entities within Palestine. Within a few years,
GCT had expanded its geographic scope to cover
the Egyptian and Jordanian markets through
offering services out of two partner offices in
Cairo and Amman.
GCT main goal is to provide high quality services and reach high levels of costumers’ satisfaction while
maintaining a reasonable and competitive price. Therefore, the company continually identifies new talents,
retains highly qualified international and local professionals with substantial experiences and strives to
maintain costs and profits to the minimum possible.
Facing the challenges of the new millennium, GCT is constantly adapting to the
changing environment in which it operates. The rapid growth and advancement in
information technology, office automation, globalization, and modernization have
contributed to shaping our company’s portfolio.
And between the particularity of current situation and the wider regional and
international horizon, GCT has been established with a culture that focuses on
professionalism at one side, and distinguished way that thrives to develop both the
institutional capacities and human competences through training and providing
specialized consultations at the other side.
GCT has been efficient and effective in availing from and utilizing the opportunities
created by these challenges to enrich and enhance its potentials, aiming at being one
of the best specialized companies in consulting and training in Palestine and Arab
countries. Our company’s selective approach towards implementing projects has
contributed to its high quality impacts. We define our success by the size and level of
impact as these are the essential drivers for our existence.
In GCT we are proud with our successful track record and past performance experience. It shows the
company’s achievements that attest time and again to the success in reaching our mission. There is a
preference among our existing clientele to render our service which is a clear expression of their satisfaction
with our services.
VISION:
To be the first leading company in training and consulting field according to the
best practices, superior performance and highest quality standards at the local ,
regional and international levels.
MISSION:
Service the individuals and organizations to build and develop the capacity of human resources, through the
provision of training programs at high level both in quality and content in order to correspond to the
identified needs and participatory methodologies. This is performed by a pool of distinctive local and
regional trainers who have an extensive experience, unique personality and attractive presentation style. By
adapting the best available scientific educational methods that concentrate to improve the performance
quality level and assist in self-fulfillment to reach excellence.
In addition to provide a broad spectrum of technical, business and management consulting services for
different sectors in Palestine, through adoption of qualitative performance to guarantee the highest standards
of customers' satisfaction , address weaknesses and promote strengths to reach the desired institutional /
individual performance.
GOALS:
GCT is committed to:
Reach the highest level of customers and stakeholders satisfaction;
Exclusivity in provision of distinguished training and consultancy services in quality and substance;
Meet all obligations and commitments at the highest possible quality standards – time less, lowest cost,
and competitive prices;
Continually maintain the company's position at the level of providing various fields of consultations and
training services through adopting and cope with what is new, innovative in the world of business
management;
Access our services to all sectors of business and various segments of society at the local, regional and
international level.
Culture and Values
We cut a mile to make the customer feels happy for a minute;
Ensure that customers feel that they are always capable to carry out their businesses in a better image;
Apply the principal of dealing transparently at all times and overall domains;
The best usage and exploit of available resources through the deployment of suitable methodologies.
GCT SERVICES & Centers:
GCT consists of two primary centers of expertise
I. Consulting Center:
GCT is one of a few consulting companies that works in the development of companies and organizations in
both privet and public sector in Palestine and the Arab world through a group of specialized services that
include:
Studies
Diagnose and assessment of current capacities and future desired capacities
Feasibility Studies and Market Research
Financial and Technical Evaluation
Strategic Plans and Business planning
Environmental studies
Organizational structuring / Restructuring
Manpower Planning
Job Description
Job Evaluation
Training Needs Analysis, Training plan and budget
Systems and Procedures
Accounting and Budget
Cost-Benefit
Personnel
Employee Performance Appraisal
Administrative Services
Reporting
Salaries, wages, and incentives
GENERAL CONSULTING
& TRAINING
TRAINING CENTER
CONSULTING CENTER
GCT CONSULTING DIAGRAM
II. Training Center
GCT success in this sector has been due to its continuous improvement of its training modules. General
tailors the training courses based on the needs of the trainees, their working environment, and the hiring
company. Each training course is uniquely designed to correspond to the identified training needs and
participatory methodologies in training. General training programs were convened through workshops,
debating courses and conferences that offer new and modern techniques in adult education and continuous
learning.
GCT follows the practical methodology in training in which each training is considered a process that starts
with the delivery of specialized information, to provide the necessary skills, change directions and
behaviours which ends with monitoring and following up on the training results in the work place.
Training Area:
Administrative programs: It includes: Strategic Planning, Administrative and Managerial Skills, Crisis Management, Project Management, Time
Management and, Report writing, etc…
Behavioral programs: Include: Efficient Communication Skills, Public Relation Skills, Supervision Skills, Negotiation Skills, Executive
Secretarial skills, and Managerial and Behavioral skills designed for Executive Directors.
Consulting
Center
Quantitative & Qualitative Evaluation
Studies
Salary Scale Studies
Market Studies
Strategic Planning
Organizational Restructuring
Management & Organizational Consultancies
Policies & System Analysis & Development
Environmental Studies and
Consultancies
Specialized Technical Studies
Feasibility Studies
Accounting and financial programs: Include: Developing budgets, Accounting For-non Accountants, Bank Risk Analysis, Share exaltation standards, bond
rating, Financial Analysis and Accounting for Trust and Investment.
Marketing programs: Include: Designing Marketing Plan and Strategies, Developing the Marketing Directors Skills, Salesmen Agenda,
Preparing New Salesperson Representatives and, Organizing Exhibitions and Markets.
Local Government and Municipal councils programs: Include: Rural Development Management, Project Management, Environmental and Natural Resources Management,
Labour Power Planning, Leadership and Behavioral skills for the local leaders.
The Taxes programs: Some of the subjects covered are: Taxes Awareness, Taxes for Profit Companies, Moderation of Trade Disputes,
Organizing and Analyzing Companies Budgets.
Other programs: These programs are designed for certain customers such as the Ministry of Foreign Affairs and includes as an
example: Preparing and writing Diplomatic Reports (Protocol Department).
GCT TRAINING DIAGRAM
I. Central Training:
GCT designs specific programs that are repeated throughout the year based on a market analysis of
training needs. A central annual training plan is published regularly and interested applicants can obtain
these standard training packages at a competitive cost. This type of training can cover all previously
mentioned subjects but it focuses on financial, technical and administration programs.
II. Contractual Training:
GCT provides training to ministries, nongovernmental organizations, institutions and private companies.
This training is tailored to the needs of the interested customer and can be implemented in the work place
by sending a group of experts and trainers to perform these programs. From experience, these kinds of
training programs have brought a lot of benefits to the organizations and the trainee, for example:
TRAINING CENTER
Local Administration
Taxes Programs
Management
Other Specialized Programs
Financial and Accounting
Behavioral
Marketing
1- The training director can implement any program for the planning programs for the workers, in a way
that suits the work nature of the organization and the trainer’s level, which in this case, a program can
be designed to full fill the actual training needs for the organization.
2- The training director can achieve savings in the training budget due to the high efficiency of such
programs. The cost of the contractual training for per trainee is less than other types of training.
3- Contractual training provides the organization with more flexibility to organize and set up the work
place, decide on the most suitable time for implementing the training programs for the trainees and
workers.
General company can help any organization in studying and specifying the current needs and the future
needs, developing the training plans, and designing the suitable programs for the workers according to the
designed job description.
TRAINING METHODOLOGY:
GCT is known for its new methods in training, using participatory approaches as well as consultative
training as main strategies in implementing its programs. General avoids the traditional approaches such as
didactic and lectures. Its programs are interactive and depend on using practical examples from the target
work environment, developing and implementing solutions. Using creative tools and open space for
discussions as well as developing human resources skills that provide innovative solutions to many work
place problems. Managerial Games, Practical Case discussions, Surveys and Exercises, Audio-visual Tool,
Role Playing, Short Presentations, Short Specialized Films and Practical Computer Training.
GCT Key Trainers Synopsis
GCT retains the services of highly experienced trainers in carrying out its programs. General depends
mainly on Arab experts from Egypt, Jordan and Palestine as well as European and American experts to
implement the contractual programs. Currently, there are 130 trainers and consultants that are working for
General on part time or full time basis.
Dr. Arwa Al- Mothaffar
Dr. Arwa Al- Mothaffar is a civil service reform and human resources management specialist with 30 years
of experience serving in critical public and private sector management roles, and more than 10 years of
experience consulting for international donor-sponsored programs and numerous public and private sector
clients. Particular expertise in organizational management and reform, strategic planning, restructuring and
merging salary and position grades, human resource training programs on organizational reform.
DR. Hilmi Sari
Dr. Sari is an experienced and well known Arab Professor whose reputation is known within many Arab
Universities in the Middle East and the Gulf states. He has more than 25 years of training in Behavioral
Skills, Efficient Communication Skills, Political Negotiation Skills, Social Negotiation Skills, Commercial
Negotiation Skills, Modern Directions in Public Relations, Planning and Organizing Information
Campaigns, Writing Reports, Performance Skills, Problems Analysis, Decision Making, Time and Self
Management, Crisis Management, Tension Management, Crisis Resolution in Business Field.
Dr. Hanna Qaqish
Dr. Qaqish is a recognized leader in the training and consultancy sector with more than 35 years of
experience in providing services to the profit and non-profit organizations as well as the governments. His
focus over the last 10 years has been in leadership training, successful director training, Office and business
management, Strategic Planning, Organizational Planning, Centralization and decentralization of
management, Organizational restructuring, Policy development, and establishing procedures manual for new
organizations.
Dr. Hussein Atta Ghoneim
Dr. Ghoneim is a highly praised professor in financial management known in Egypt and the Arab world.
During his 37 years of experience he published more than 11 specialized books that are widely used by
universities. His main consultancy work and training cantered around Credit Risk Management, Investment
Criteria and Standards, Credit Cost, Share and Bond Valuation, Financial Portfolios, Arab and Foreign Stock
Exchange Markets, Foreign Currency Exchange market, Problem Analysis, Financial Decision Making and
Bankruptcy.
Dr. Alaa Din Jame’
Dr. Jame’ is an expert professor in administration and marketing sector. He is a well known trainer in Sales
and Marketing in USA, South Africa and almost all Arab countries. His focus has been on providing
consulting services to profit organizations, as well as training in market strategy development, marketing
management, environmental analysis, market analysis, and risks management. He has more than 20 years of
experience in his field of specialty.
Dr. Ahmed Ragheb
Dr. Ragheb has more than 35 years of experience in Management Training Sector and Human Resource
Management. Dr. Ragheb is an expert in Commercial Advertising Sector, Public Relations, Change
Management, Communication Management, Exhibitions and Conferences Management, Crisis Management
,Identity and Culture, Creativity and innovation, Clientele and Services Management, Negotiation
management, Human Resource Management, Planning, Meetings Management, Office Management,
Developing Printing Publications, Crisis management, Decision Marking, Strategic Planning, Supervision,
Team Work, and Training needs.
Consultancy
Field
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About us
Evaluation of Welfare Association's projects and programs in Jerusalem (2010-
2014).
Country: Palestine/ West Bank (Jerusalem).
Date: May- September 2015
Client: Welfare Association (WA).
Project
background:
Welfare Association (WA) is an independent non-profit organization established in
1983 to provide humanitarian and development assistance for Palestinians in the West
Bank including Jerusalem, Gaza Strip, 1948 Areas, and the Palestinian communities in
Lebanon.
As a leading non-governmental Palestinian development organization, WA strives to
make a distinguished contribution toward furthering the progress of the Palestinians,
preserving their heritage and identity, supporting their living culture and building civil
society. It aims to achieve these goals by methodically identifying the Palestinian
people’s needs and priorities and establishing the soundest mechanisms to maximize
the benefits from the available funding resources.
Its works focused on 4 main sectors that are considered the cornerstone for achieving
local development which are Education,Culture, Community Development, Emergency
and Humanitarian Assistance. Since its establishment, it has implemented several
development and pilot programs and projects of development that were aimed at
promoting these sectors and improving the level of services provided in accordance
with the actual development needs and expectations of those targeted beneficiaries.
During its long work history , WA has given special attention and distinctive position
to Jerusalem city at the forefront of its agenda and a top priority among its
development interventions. In 2010, WA has developed a Jerusalem Document entitled
( O Jerusalem we crossing your walls ). A set of development projects have been
implemented under this document during the period between (2010-2014) , particularly
in the sectors of Education, Cultural and Community Development.These projects have
focused on the whole on empowering and strengthening the steadfastness of
Jerusalemites as a result of their bad situation due to the Israeli racism policies.
Within this context, WA has intended to evaluate the implemented interventions under
Jerusalem document during the period between 2010- 2014, in order to identify and
assess the direct and indirect impacts , and come up with a set of recommendations to
improve the designing and implementation mechanisms of such projects, as well as to
enhance the services provided to target beneficiaries towards achieving the planned
impacts, in the light of the change theory that put forward for WA's development
interventions in Jerusalem city.
The project
objective:
The main objective of this assignment was to examine the effectiveness - efficiency -
relevance - and impacts of the implemented projects in a participatory manner with all
relevant parties, evaluate WA‟s achievements in comparison with other donors / key
actors in the targeted area, as well as provide recommendations for scale up and future
interventions in line with the development priorities of Jerusalem city.
Market Review for a Spectacle Retail Shop in West Bank.
Country: Palestine/ West Bank.
Date: May- July 2015
Client: St John of Jerusalem Eye Hospital Group (SJEHG).
Project
background:
St John of Jerusalem Eye Hospital Group (SJEHG) is a charitable provider of expert
eye care in the West Bank, Gaza and East Jerusalem. It is providing the sight-saving
work to the highest international standards, and is often delivered against very
challenging and difficult odds.
The main hospital is located in East Jerusalem which has been operating for over 130
years. It is considered the first Palestinian hospital to receive the prestigious JCI
Accreditation, an international standards accreditation recognizing the hospital as
achieving the very highest standards of patient care.
The severe system of movement restrictions imposed on the West Bank due to the
Separation Wall, settler-only roads, and the many checkpoints have had a disastrous
effect upon the health of the Palestinian residents; both directly by preventing people
from accessing health care, and indirectly by adversely affecting the economy,
resulting in a decrease in living standards and in people’s ability to afford health care.
As an attempt to contribute in mitigating this situation, SJEHG have established
various means of treating Palestinians in the West Bank such as establishment of
Anabta Clinic in Nablus where number amongst the poorest in the oPt live, and
establishment of Hebron Hospital for eye care.
Every year there is an increased need for expanding the level of eye care service in the
area and the rapidly growing population gives rise to increased numbers requiring
services provided at the clinic. Within this context and to find another useful income
source to support SJEHG’s charitable work in eye care throughout West Bank, it has
intended to study the possibility of opening a Spectacle Retail Shop in West Bank.
Accordingly, it has planned to conduct a market review and assessment for Spectacle
Retail Shop in the West Bank, and get a professional opinion on whether it can use
these markets as a tool to create a very useful income stream to support its charitable
work.
The project
objective:
The specific objectives of this study were to a) identify the various barriers to enter these
markets if any, and the available opportunities, from a retail mindset, and b) provide a
comprehensive market data, particularly from financial aspect.
Institutionalizing Local Economic Development and Developing Local Economic
Development Plans for Selected Municipalities.
Country: Palestine/ West Bank (Ramallah, Al Bireh, AL- Samou’, BirZeit and Tubas).
Date: April – October 2015
Client: Municipal Development and Lending Fund (MDLF), Funded by VNG International.
Project
background:
The Palestine Liberation Organization, for the benefit of the Palestinian National
Authority (PNA), has received financing from the World Bank- International
Development Association (IDA), PNA, KFW, Denmark, SIDA, EU, SDC, VNG, BTC,
GIZ and AFD towards the cost of the second phase of the Municipal Development
Program (MDPII).
The Municipal Development Program (MDP) is a multi-phase, national program that
has developed by Palestinian National Authority (PNA) to help operationalized the
Palestinian National Development Plan’s (PNDP) goals for local development.
Specifically, it has been designed to contribute to the larger PNDP goal of
strengthening the local governments and making public services more easily accessible
by citizens, and it has determined that this program will be implemented by the
Municipal Development and Lending Fund (MDLF).
The first phase of MDP has spanned over a four year period from 2009 to 2013,
targeting all 134 municipalities and has provided municipalities with a combination of
technical assistance and annual performance-based grants for priority sub-projects to
improve municipal finance and municipal planning.
The second phase of MDP is designed to support all 135 municipalities (in the WB&
GS) – over the short term - in improving their municipal management practices for
better municipal transparency and service delivery, that by emphasizing on
mechanisms to improve service delivery, citizen engagement, revenue generation and
municipal responsiveness.
Specifically, it designed to address the core issues in municipal service delivery,
including: poor management practices that compound an already severe budgetary
crisis, lack of local budgets for capital investments, and low revenue generation.
Under the umbrella of the second phase of MDP, MDLF & VNG has piloted five
municipalities in the West Bank through a competitive grant scheme for LED pilot
projects. These five municipalities were selected using project selection criteria upon
evaluation of full proposals submitted for different projects, and these municipalities
were (Ramallah, Al Bireh, AL Samou’, Birzeit and Tubas).
The project
objective:
The main objective of this assignment: was to strengthen the role of the five selected
municipalities and support the environment to enhance local economic development based
on the current SDIPs. In addition to achieve a commitment and enhanced their capacities
to a) improve their services in the area of Local Economic Development, b) provide a
more effective municipal policy, and c) establishment of strategic business alliances.
Developing Strategic Development and Investment Plan- SDIP for the benefit of
Hebron City.
Country: Palestine/ West Bank (Hebron).
Date: February – October 2015
Client: Global Communities, Local Government and Infrastructure program - LGI, funded by
USAID.
Project
background:
Global Communities (Formerly CHF International) is a non-profit international
development organization acting as a catalyst for long-lasting positive change in low
and moderate-income communities, helping them improve their social, economic, and
environmental conditions. With funding provided by the (USAID), Global
Communities is implementing a program titled "Local Government and Infrastructure -
LGI". The program aims mainly at promoting an enabling environment for good local
governance and providing the basic infrastructure necessary for sustainable
improvements in the quality of life for Palestinians in the West Bank and Gaza.
A key intervention of the program is to strengthen local government capacity to
respond effectively and efficiently to community needs by promoting and
institutionalizing good democratic governance practices. Within this context, it has
developed over the past few years to encompass numerous activities through
complementary components as follows:
1. Assistance to develop the capacities, functions, and relations of national actors,
particularly of the Ministry of Local Government (MoLG) and its regional
directorate offices.
2. Local community development which encompasses a) assistance to local
communities and councils to identify needs and priorities, b) supporting the
implementation of priority service and basic infrastructure projects, and c)
developing strategic development and investment plans for partner Local
Government Units (LGUs).
3. Assistance to partner local councils in improving their service delivery and internal
structure through training of councils' and staff members, introduction of modern
systems , in addition to development of critical planning and development tools (e.g.
master physical planning for the target towns and cities, etc.)
4. Enhancement of opportunities for effective public participation and engagement in
local governance matters which is pursued.
Under the framework of point No.2 and following the successful implementation of the
Strategic Development and Investment Plans in 10 partner LGUs under LGI and the
official approval and endorsement of the modified SDIP methodology by the Ministry
of Local Government (MoLG), LGI decided to continue working on this initiative,
guided by the unified SDIP methodology, with Hebron Municipality.
The project
objective:
The main objective of this project is to provide technical assistance and support Hebron
municipality in developing and institutionalizing their Strategic Development and
Investment Plan (SDIP) in accordance to the SDIP national methodology and approach
adopted by the Ministry of Local Government (MOLG).
Launching the Fourth phase of the Youth local Councils (YLCs) in the West
Bank for the benefit of 18 partner LGUs.
Country: Palestine/ West Bank (Northern, Middle and Southern areas).
Date: February 2015 – March 2016
Client: Global Communities, Local Government and Infrastructure program - LGI, funded by
USAID.
Project
background:
Youth constitute an overwhelming majority of population in the West Bank & Gaza
and despite of this, there have been few opportunities for them to engage in community
affairs and local governance. In response to this unbalanced situation, Global
Communities (Formerly CHF) piloted the Youth Shadow Local Council initiative in
four communities in 2008 with funding from USAID. This initiative was aimed mainly
at increasing the youth participation in the local governance and enabling them to play
an effective positive role in the local leadership, towards sustainable local development
based on community participation.
After the success of the pilot initiative, Global Communities expanded to an additional
nine communities in 2010 under the USAID-funded Local Democratic Reform
program. Later, the initiative continued under the USAID-funded Local Government &
Infrastructure program and expanded to additional six communities in 2013, for a total
of 18 target communities.
By the beginning of 2015, Global Communities has intended to launch the fourth phase
of Youth Local Councils (YLCs) in the 18 partner LGUs (Beit Jala, Beit Sahour,
Bethlehem, Beit Fajjar, Halhoul, Beit Ommar, Anabta, Qalqilya, Tubas, Aqaba,
Salfeet, Bedia, Qabalan, BirZeit, Tibeh, Abu Dis, Al-Ram and Jericho).
The project
objective:
The overall objective of this project was to enhance the youth participation in the local
governance sector and enable them to have a say and play a role in bringing about positive
change and initiating community mobilization process for local sustainable development.
Its specific objectives were to:
o Encourage local community to support youth participation in public and local
discourse and decision- making;
o Promote democratic practices within youth sector through true engagement in the
democratic experience in all stages;
o Enrich and building the capacities of youth to play an effective role in bringing about a
positive change in the community towards fulfilling their actual needs and priorities ;
o Enable elected youth to practice a leadership experience with municipalities,
institutions, ministries and decision makers, and take a part in the development
activities and initiatives at the local level.
Training and Small-scale Income Generating Activities for Marginalized
Women and Their Families in Hebron City in the West Bank.
Country: Palestine/ West Bank (Hebron).
Date: January- June 2015
Client: UN- Habitat, Funded by Saudi Committee for the Palestinian People Relief.
Project
background:
The United Nations Human Settlement Programme UN-HABITAT / Special Human
Settlement Programme for the Palestinian People (SHSPPP), is executing the King
Abdullah Bin Abdul-Aziz Project for Charity Housing and Income Generation
Activities for Underprivileged Women project; the Technical and Vocational Training
Center (TVTC) for Underprivileged Women in Hebron City project. These two
projects are funded by the Saudi Committee for the Palestinian People Relief.
The overall objectives of these two projects are to contribute to alleviating urban
poverty and improving the livelihood of the widowed and poor women and their
families through construction of housing units; developing income generation
activities (cooperative & small-scale activities); and providing technical and
vocational training programs to build and enhance the capacities of targeted women in
different disciplines that would be a profession for them in the future.
The main expected results of these two projects are as follows:
1. To contribute to enhancement of local economic development through combining
shelter units with income generation activities, and vocational and urban
entrepreneurship training as mechanisms for poverty alleviation; and
2. To contribute to addressing the critical unemployment problem among
underprivileged women in Hebron city in the occupied Palestinian territories.
The project
objective:
This project was aimed mainly at:
o Designing and delivering five (Vocational & Management) training programs for
women beneficiaries in five key topics which are : Food Processing, Beauty Care and
Hairdressing, Embroidery Arts , Handcrafting, and Management Skills;
o Executing three small-scale income generating activities; “embroidery products
activity” and “manual craftworks activity (ceramic paintings and handmade beaded
works)” by supplying the needed materials for launching these activities which will be
run by selected number of women beneficiaries, in order to contribute in enhancing
the source of income for themselves and their families.
Final Evaluation of Livelihoods Security and Civil Society Strengthening in
the Occupied Palestinian Territory (TATWEER) project.
Country: Palestine/ West Bank (Jenin and Tubas).
Date: November 2014 – February 2015
Client: CARE International (West Bank & Gaza) , Funded by Australian Government.
Project
background:
Livelihood Security and Civil Society Strengthening in the occupied
Palestinian territory (TATWEER), is a six – year project funded by the Australian
Government, as part of the Australia - Middle East NGO Cooperation Agreement
(AMENCA II). The project has been implemented by CARE International (WB&G)
during the periode between (May 2009- April 2015), in partnership with Applied
Research Institute-Jerusalem (ARIJ); Economic and Social Development Center of
Palestine (ESDC); and New Farm Company (NFC).
The overall objective of this project was to reduce vulnerability among communities
in Jenin and Tubas Governorates through improved and sustainable livelihood
security and increased capacity of civil society organizations. Its specifics objectives
were as follows:
1. Improve food security, livelihoods, and natural resource management;
2. Increase the participation of women and youth in the Palestinian
development process;
3. Strengthen the role of community organizations in the development process;
and
4. Contribute to efficient and effective management of the AMENCA II program.
The project
objective:
The main objectives of this project were to conduct an independent assessment of the
performance and achievement of TATWEER project, identify lesson learned and
drawing recommendations to improve future programming through:
o Determining the extent to which the project has achieved its overall goal, specific
objectives and expected outcomes;
o Analyzing the processes, efficacy of piloted models and approaches, as well as the
effectiveness of project monitoring and learning processes;
o Assessing the intended and unintended impacts of the project on the target
beneficiaries (farmers, women, youth, CBOs) and vulnerable communities in Jenin
and Tubas ;
o Providing recommendations to improve quality and impact to CARE and project’s
partners;
o Identifying and highlighting lessons learned, good practices and strategies to enhance
the success of a subsequent phase, related programming, future interventions and
opportunities for scale-up or replication.
Mid-Term Review of Strengthening Livestock Holders’ Livelihoods in Area C
Project (Rawasi).
Country: Palestine/ West Bank ( North East Jerusalem, East Ramallah, Jericho, East Nablus &
Tubas).
Date: September 2014 – December 2014
Client: CARE International West Bank & Gaza, Funded by EU, and partially by the Austrian
Development Cooperation.
Project
background:
Strengthening Livestock Holders’ Livelihoods in Area C (Rawasi), is two years
project funded by the European Union's Food Security Thematic Programme' (FSTP)
which was launched in 2007, to address food security challenges at global and
regional levels, and in exceptional transition situations as well as in fragile states,
through a set of actions that ensure overall coherence, complementarity and continuity
of EU interventions, including in the area of transition from relief to development.
The Livestock-based Livelihood Support Programme – with its both field (LbL-f) and
institutional (LbL-i) level components – is financed by the FSTP. The overall
objective of the (LbL-f) programmes is to improve the food security and sustain the
livelihoods of the vulnerable population in the West Bank and Gaza Strip, with a
particular focus on “Area C”, while bridging emergency and development.
Rawasi project under the field level component is partially funded by the Austrian
Development Cooperation and implemented by CARE International in partnership
with Palestinian Agriculture Relief Committee (PARC), and International Center for
Agricultural Research in the Dry Areas (ICARDA).
Its overall objective is to improve the food security and sustainable livelihoods of
livestock holders, including herders, in the West Bank particularly Area C (north and
central), with specific aim to strengthen the resilience and increase income of sheep
and goat holders and special focus on women and Bedouins.
To achieve these objectives, it targets 2000 sheep and goat holder households in 30
locations in Northern and Central areas in West Bank particularly Area C; 12,000
(individuals and members of 17 CBOs), and all livestock holders in target locations (5
central and northern West Bank districts: North East Jerusalem, East Ramallah,
Jericho, East Nablus & Tubas (Center and North Jordan Valley).
The project
objective:
advise on any correction needed to strengthen The main objectives of this project were to
the implementation mechanisms over the remaining duration by:
o Reviewing the main project documents and related action plans;
o Addressing the gaps and highlighting challenges in achieving the desired results and
outcomes,
o Providing recommendations and corrective actions on the action plans, budget, M&E
system, management structure and mechanisms.
o Assessing the synergies and challenges related to the existing coordination
mechanism for the field component of LbL, and providing recommendations to
enhance better outcomes as a result of a coordinated approach.
Mid-Term Review of “Moving herders from aid dependence to self-sustaining
growth through livestock husbandry development and market expansion”
(SULALAH).
Country: Palestine/West Bank (Hebron, Bethlehem, Jerusalem and Jericho).
Date: September 2014 – December 2014
Client: Union of Agricultural Work Committees (UAWC), funded by EU.
Project
background:
Moving herders from aid dependence to self-sustaining growth through livestock
husbandry development and market expansion” (SULALAH) , is two years project
funded by the European Union's Food Security Thematic Programme' (FSTP) which
was launched in 2007, to address food security challenges at global and regional
levels, and in exceptional transition situations as well as in fragile states, through a set
of actions that ensure overall coherence, complementarity and continuity of EU
interventions, including in the area of transition from relief to development.
The Livestock-based Livelihood Support Programme – with its both field (LbL-f) and
institutional (LbL-i) level components – is financed by the FSTP. The overall
objective of the (LbL-f) programmes is to improve the food security and sustain the
livelihoods of the vulnerable population in the West Bank and Gaza Strip, with a
particular focus on “Area C”, while bridging emergency and development.
SULALAH project under the field level component is implemented by Union of
Agricultural Work Committees (UAWC) in partnership with Gruppo di Volontariato
Civile (GVC);Palestinian Hydrology Group (PHG); Qatar Charity; Laore Sardegna;
Ta'amreh Cooperative for Livestock; and Jericho Cooperative for Livestock
Development.
Its overall objective is to improve the food security of Palestinian male and female
herders by protecting, sustaining and developing livestock production, with specific
aim to improve resilience of vulnerable herders living in the eastern slopes of the
West Bank through improving production capacities, enhancing access to assets and
expanding income opportunities from livestock.
The project
objective:
advise on any correction needed to strengthen toproject were The main objectives of this
the implementation mechanisms over the remaining duration by:
o Reviewing the main project documents and related action plans;
o Addressing the gaps and highlighting challenges in achieving the desired results and
outcomes,
o Providing recommendations and corrective actions on the action plans, budget, M&E
system, management structure and mechanisms.
o Assessing the synergies and challenges related to the existing coordination
mechanism for the field component of LbL, and providing recommendations to
enhance better outcomes as a result of a coordinated approach.
Development of New Legal Framework (Laws and Bylaws) for governorate
offices in the oPt.
Country: Palestine/West Bank.
Date: August 2014 - January 2015
Client: United Nations development program/ Program of Assistance to the Palestinian
People (UNDP/PAPP).
Project
background:
UNDP/PAPP issued the Development for Freedom (Empowered Lives Resilient
Nation) consolidated plan of assistance for the years 2012-2014. The plan focuses on
strengthening particular affected geographic areas and vulnerable populations, Gaza
Strip, Jerusalem and Area C, by providing assistance in four main sectors: Democratic
governance and the social contract, Promoting productivity and dignity through
livelihoods, Natural resources and environment, and Public and social infrastructure.
In line with this program and the 13th Palestinian Authority (PA) Government Plan of
2011-2013 which known by “Ending the Occupation, Establishing the State”,
UNDP/PAPP governance team in coordination with Palestinian partner institutions
developed the "Supporting Governance for Palestinian Statehood" program document
(Statehood Program). This program aims at improving development management of
state bodies, especially in the areas of planning, budgeting, implementation and
monitoring, while facilitating civic participation throughout this cycle. it has the
following three main outputs:
1. Institutions of governance and public administration able to fulfill responsibilities
and undertake administrative/ financial functions;
2. Sustainable platforms inclusive dialogue and accountable interaction between
state and citizen established with an emphasis on women and youth; and
3. State and independent bodies empowered and challenges for statehood.
UNDP/PAPP has successfully completed a capacity assessment, a capacity
development strategy, and a diagnostic report of the existing legal framework for
governorates in Palestine in 2012, which is considered as a first step towards
achieving that program’s objectives, in cooperation with GCT.
As a second step and in accordance with the diagnostic report’s recommendations
which prioritized the development of a new legal framework as a top priority,
UNDP/Statehood Program was intended to develop a new unified legal framework for
Palestinian governorates that would be tackled the weaknesses of existing legal
framework and replace or/amend the unclear mandates of governorates and its
overlapping responsibilities with other government bodies.
The project
objective:
project were to:The main objectives of this
o Develop a draft legal framework (law and bylaws) defining the mandate and functions
of governorate administrations;
o Provide technical assistance to the Office of the President to support its efforts to
establish a consensus on the new legal framework.
Situational Analysis Study and Development of an Implementation Plan for a
Future More Decentralized/Devolved Palestinian Local Government System.
Country: Palestine / West Bank.
Date: April 2014 - October 2014
Client: Global Communities, Local Government and Infrastructure program - LGI, funded
by USAID.
Project
background:
Global Communities is a non-profit international development organization whose
mission is to create long-lasting, positive and community-led change that improves
the lives and livelihoods of vulnerable people across the globe. With funding provided
by the United States Agency for International Development (USAID), Global
Communities-West Bank/Gaza (WBG) is implementing "Local Government and
Infrastructure - LGI" Program.
The main objective of this program is to promote an enabling environment for good
local governance and provide the basic infrastructure necessary for sustainable
improvements in the quality of life for Palestinians in the West Bank and Gaza. A key
intervention of the program is to strengthen local government capacity to respond
effectively and efficiently to community needs by promoting and institutionalizing
good democratic governance practices.
Within this context, the LGI aims to conduct an analytical study on decentralization
covering the current realities and the possibilities for a more decentralize/devolved
Palestinian local government system.
The project
objective:
were to: The main objectives of this analytical study
o Research, analyze and diagnose the current situation of the local government system
in the WB, identify its level of decentralization as stipulated by the Local Authorities
Law/s and based on current practices establish criteria to assist in evaluating the
roles and responsibilities of the LGUs and the MoLG.
o Provide decision makers with insights and recommendations to determine the
appropriate level of decentralization/devolution in the future for the Palestinian local
Government System.
o Develop a doable practical implementation steps and plan building on what exists,
what needs to be changed, requirements for change and in what timeframe to move
for a more decentralized/ developed local government system. Inclusive of Laws
need to be changed/updated and implications.
o Build consensus among relevant stakeholders on the practical steps that need to be
adopted in the short, medium, and long term, to move for a more decentralized local
government system.
Development of Public Notification Policies and Communication Plans for 27
LGUs.
Country: Palestine / Northern, Middle and Southern of West Bank.
Date: April 2014 - November 2014
Client: Global Communities, Local Government and Infrastructure program - LGI, funded
by USAID.
Project
background:
Global Communities is a non-profit international development organization whose
mission is to create long-lasting, positive and community-led change that improves
the lives and livelihoods of vulnerable people across the globe. With funding provided
by the United States Agency for International Development (USAID), Global
Communities-West Bank/Gaza (WBG) is implementing "Local Government and
Infrastructure - LGI" Program.
The main objective of this program is to promote an enabling environment for good
local governance and provide the basic infrastructure necessary for sustainable
improvements in the quality of life for Palestinians in the West Bank and Gaza. A key
intervention of the program is to strengthen local government capacity to respond
effectively and efficiently to community needs by promoting and institutionalizing
good democratic governance practices.
Within this context, the LGI aims to provide technical assistance to 27 partner LGUs
(Tubas, Tulkarem, 'Illar, Kofur Thuluth, 'Attil, Aqraba, A1 Yamun, Qabalan, Anabta,
A1 Ram, A1 Bireh, Bir Zeit, Jericho, Abu Dis, Yatta, Beit Jala, Beit Sahur, Halhul,
Beit Fajjar, Adh-Dhahiriyah, Nablus, Bethlehem, Qalqiliya, Salfit, Jenin, Ramallah,
and Hebron) in order to develop public notification policies and communication plans,
building on the Policy Paper issued by the MoLG and the Reference Manual for
Public Participation developed by the Global Communities.
The project
objective:
project were to:The main objectives of this
o Ensure that communications across the LGU and citizens are well coordinated,
effectively managed and responsive to the information needs of the LGUs, municipal
employees and the public.
o Keep citizens well-informed about the LGUs policies and performance, and consults
them on the LGUs plans and activities.
o Consult citizens (service users) on the design of municipal services, Build strong
partnerships with local organizations (e.g. for service delivery).
o Create opportunities for local organizations/entities/bodies to contribute to effective
local governance,
o Maintain open participatory processes that encourage effective community
participation and engagement.
Final Evaluation of Promotion and Development of Tourism in Jenin Area
(PDTJ) Project.
Country: Palestine / West Bank– Jenin.
Date: March 2014 - April 2014
Client: Jenin Governorate, funded by Spanish Agency for International Development
Cooperation (AECID).
Project
background:
Promotion and Development of Tourism in Jenin Area (PDTJ) was an
initiative by the Jenin Governorate (JG) to enhance the tourism in Jenin as a new
opportunity for economic and cultural development, funded by Spanish Agency
for International Development Cooperation (AECID). The project proposal was
submitted by JG and approved by AECID end of 2010, with a total value 500,000
Euro over the period of 18 months.
The overall aim of this project was to promote and develop the tourism sector in
Jenin area by improving the position of Jenin as a tourist destination, focusing on
quality, diversification and sustainability, within the context of the PNA and
Ministry of Tourism larger strategy.
The PDTJ outputs focused on:
o Developing an integrated diagnosis of the tourism sector in the area of Jenin,
including data of main actors, facilities, available services and tourist sites.
o Creating of a comprehensive three years action plan program for the promotion of
Jenin as tourist destination, with a detailed work plan proposal.
o Providing of assistance in capacity building for the Governorate, in cooperation
with the Palestinian Ministry of Tourism.
Based on the diagnosis report, PDTJ established Jenin Visitors Center (JVC) as
a key pilot project located in Jenin city, Nablus Street, Mahmoud Darwish
Building, 2nd floor. By approaching the end of project and according to the stated
activities in the approved work plan, JG planned to conduct an external evaluation
to assess the impact of PDTJ in the tourism sector in Jenin.
The project
objective:
The overall aim of this external evaluation was to assess the impact of PDTJ in
the tourism sector in Jenin area in objective manner. The specific objectives were:
o Clarifying the degree of fulfillment of the specific aim of the action taken and the
results achieved;
o Assessing the results of the implemented activities of the project in relation to its
short- and mid-term impact;
o Drawing key lessons learnt in order to develop and improve the design of future
projects in the same fields;
o Developing recommendations to enable Jenin governorate and its partners to take
decisions on the course of implementation of current project (PDTJ).
Context Analysis about the situation of youngsters and adults with intellectual
disabilities in Ramallah area 2013.
Country: Palestine / West Bank–Ramallah.
Date: March 2013 - May 2013
Client: Swedish Organization for Individual Relief (SOIR).
Project
background:
The Swedish Organization for Individual Relief (SOIR) is one of the key civil
organization that plays a big role in the field of disability, it started its work in
Jerusalem in 1966 to target the persons with intellectual disabilities.
In 1981-1982 it established the Day Center which is currently located in Al Bireh for the
purpose of training teenagers and young adults. It aims at enabling boys and girls/young
men and women to enjoy their right to develop their personality, talents and creativity,
as well as their mental and physical abilities. Now it has 15 participants whose age
ranged between 14 – 34 years old from the area of Ramallah, Al Bireh, Bethounia, and
Hizme. They receive training in daily life skills, physiotherapy, speech therapy, suitable
educational training, and pre-vocational training. The Day has during 2012 started to
introduce self-advocacy in the work to help parents became more involved and received
training in self-advocacy and how to advocate the rights of their sons and daughters in
the society and towards decision-makers.
SOIR Strategic Platform for 2011 –2020 emphasizes on working in partnership with
civil society organizations and to phase out service delivery commitments or strengthen
these with relevant components supporting a right based approach. SOIR needs to define
its future work in alignment with that platform by conducting a context analysis study
about the situation of youngsters and adults with intellectual disabilities in Ramallah
area. To this end, SOIR has contracted GCT to undertake this assignment in effective
and professional manner.
The project
objective:
The main objective of the context analysis study was to tackle the whole relevant parties
and key items toward enhancing the collaboration in providing the expected services to
youngsters and adults with intellectual disabilities, and defining SOIR’s future work in
alignment with the Strategic Platform for 2011 –2020. The expected outcomes of this
study were to serve as a point of departure for the planning of the next strategic period
2015 -2017.
Evaluation of SOIR’s Day Centre in Al Bireh 2013.
Country: Palestine / West Bank–Ramallah.
Date: March 2013 - May 2013
Client: Swedish Organization for Individual Relief (SOIR).
Project background: The Swedish Organization for Individual Relief (SOIR) is one of the key civil
organization that plays a big role in the field of disability , it started its work in
Jerusalem in 1966 to target the persons with intellectual disabilities.
In 1981-1982 it established the Day Center which is currently located in Al Bireh
for the purpose of training teenagers and young adults. It aims at enabling boys
and girls/young men and women to enjoy their right to develop their personality,
talents and creativity, as well as their mental and physical abilities. Now it has
15 participants whose age ranged between 14 – 34 years old from the area of
Ramallah, Al Bireh, Bethounia, and Hizme. They receive training in daily life
skills, physiotherapy, speech therapy, suitable educational training, and pre-
vocational training. The Day has during 2012 started to introduce self-advocacy
in the work to help parents became more involved and received training in self-
advocacy and how to advocate the rights of their sons and daughters in the
society and towards decision-makers.
The historic focus of the training at the Day Centre has been on special
education, but nowadays the mainly occupational therapy methods are used for
work with and training of youth and adults with intellectual disabilities. This led
SOIR to an important question which if a special education approach is suitable
to continue or if training methods should change to be in alignment with an
occupational therapy approach. To this end SOIR need to conduct an evaluation
to the current used training methods in comparison with occupational therapy
methods. SOIR has contracted GCT to undertake this assignment in effective and
professional manner.
The project
objective:
The main objective of this evaluation study was to determine the quality of
current working methods at the Day Center and to find possibilities for
developing the work and training methods on one hand. The expected outcomes
of this study were to serve as a guiding document for future developments which
will guide the implementation of the recommendations and future work at
SOIR’s Day Centre.
Provision of Capacity Assessment, Development of Capacity Development
Strategy and a Diagnostic Report of the Existing Legal Framework for
Governorates Offices in the oPt
Country: Palestine / West Bank.
Date: December 2012 - February 2013
Client: United Nations development program/ Program of Assistance to the Palestinian
People (UNDP/PAPP).
Project background: UNDP/PAPP issued the Development for Freedom (Empowered lives. Resilient
Rations) consolidate plan of assistance for the years 2012- 2014, which focus on
strengthening particular affected geographic areas and vulnerable populations
(Gaza Strip, Jerusalem and Area C), by providing assistance in four main
sectors: democratic governance and the social contract, promoting productivity
and dignity through livelihoods, natural resources and environment, public and
social infrastructure.
In line with this program and the 13th Palestinian authority (PA) Government
plan of 2011-2013 which called ending the occupation, establishing the state,
UNDP/PAPP governance team in coordination with Palestinian partner
institutions developed the "supporting governance for Palestinian statehood"
program document (statehood program) which aims to achieve three main
outputs: 1. Institutions of governance and public administration able to fulfill
responsibilities and undertake administrative/ financial functions, 2. Sustainable
platforms inclusive dialogue and accountable interaction between state and
citizen established with an emphasis on women and youth, and 3. State and
independent bodies empowered and challenges for statehood.
In line with above three outputs mainly the first output, there was a key activity
included in the statehood program aiming at developing a comprehensive
intervention at the governorates level entitled "support APLA (Association of
Palestinian Local Authority) and local governorates to improve decentralized
service delivery to local constituencies".
Within this context, UNDP/PAPP has planned for conducting a capacity
assessment for the governorate offices, development of capacity development
strategy, and a diagnostic report of the existing legal framework for Governorate
Office in oPt and provide recommendations on the way forward. In order to
these activities be implemented, UNDP/PAPP was contracted GCT to undertake
this assignment toward achieving the main objectives.
The project
objective:
The main objectives of this study were to:
o Conduct a capacity assessment of all governorate offices.
o Formulate capacity development strategy to address capacity gaps and capacity
development action plan for governorate, based on the results of the capacity
assessment.
o Develop a diagnostic report of the existing legal framework for governorate
offices in the oPt (both in Gaza and the West Bank), provide recommendations
for improvements and highlights of a suggested new legal framework that
clearly defines responsibilities and authorities of governors, with special
emphasis on the relation with local government units, PA line ministries at the
governorate level, and regional (governorate) planning.
Post Assessment of the Capacity Building Program.
Country: Palestine / West Bank, Gaza Strip and lands of 48.
Date: December 2012 - February 2013
Client: NGO Development Center (NDC).
Project
background:
The NGO Development Center (NDC) is an innovative Palestinian non-profit
organization that empowers Palestinian NGOs to better provide vital services to
Palestinians living in the West Bank and Gaza, especially the poor and marginalized.
Conceived in partnership with leading Palestinian NGOs unions and networks, NDC
mobilizes donor funding to deliver a unique combination of direct grants and
capacity building programs that enhance the effectiveness, self-reliance and
sustainability of Palestinian NGOs.
NDC has been managing the Secretariat for Human Rights and Good Governance
(HR/GG Secretariat) since July 2008 on behalf of four European donors; namely:
Switzerland, Sweden, Denmark, and the Netherlands. The Secretariat provides
financial and technical support to NGOs operating in the occupied Palestinian
territory (oPt) which promote, support, protect, and monitor the observance of
human rights and good governance. The overall development objective of the
support is to improve human rights and good governance in oPt.
The Secretariat/NDC administers a separate “Sector Development” budget provided
by the donors to facilitate and support institutional capacity development targeting
the partner NGOs. And as part of its mandate as the Secretariat for HR/GG
organizations, NDC has developed a three-pronged capacity building program for
partner organizations. The program focuses on three major areas of intervention:
financial issues, advocacy and new media, and good governance.
The overall goal of the program was to provide the partner Human Rights and Good
Governance NGO’s operating in oPt the assistance and support for strengthening the
skills, competencies, and abilities of their staff and organizations, so they can better
deliver their outputs, reach their objectives, and achieve their goals in accordance
with their mission. Within this context, NDC provided (48) partner NGOs with
tailored technical assistance based on their identified needs and initial development
plans.
With approaching of the end of this capacity building program, NDC planned to
conduct post assessment study which will cover the progress from August 2011 till
the expected completion date of the program in December 2012, by contracting an
eligible consulting firm with specific expertise in evaluation field of capacity
building interventions.
The project
objective:
The main objective of the post assessment was to assess the progress towards
achieving the capacity program intended outputs and goals, as well as to examine the
effectiveness of the program approach and methodology. This assessment was
developed to be a reflective and forward-looking exercise that will reflect on what
results have been achieved through the implementation of the program, analyzed
lessons learned and documented all aspects of the program’s progress, in order to
enable NDC and other stakeholders to evaluate the program and sustain a cumulative
learning process for the future intervention.
Impact Assessment Survey of JICA's Major Projects in Assisting Palestine.
Country: Palestine / West Bank – Ramallah.
Date: May 2012- June 2012
Client: Japanese consultant consortium (Oriental Consultants Co, Ltd. and KRI
International Corp), JICA study team of “Data Collection Survey on Assistance
Approach in Palestine”, for the benefit of Japan International Cooperation
Agency (JICA).
Project background: The Japanese government has provided assistance and big support to Palestine
since 1994 until now by the Japan International Cooperation Agency (JICA)
as the implementing organization to the Japanese government’s assistance
policy toward Palestine, which reflected in the “Corridor for Peace and
Prosperity”. JICA has played a significant role in Palestine from 1997 by
addressing the Seven Priority Areas and expanding its cooperation to
Palestine. It conducted a number of priority projects in seven priority areas;
which were implemented during the initial stages of 2006. It has determined
that it would be an ideal time to conduct a comprehensive evaluation of its
assistance within Palestine through assessing outcomes and impacts of JICA’s
existing projects, identifying lessons to be learned from the implementation
process, as well an analysis of the priority sectors and political economy in
Palestine.
JICA has contracted Japanese consultant team (consortium structured by
Oriental Consultants Co, Ltd. and KRI International Corp) to conduct a
survey titled “Data Collection Survey on Assistance Approach in Palestine”,
for the purpose of achieving this study the consortium in turn has contracted
GCT to conduct an Impact Assessment of JICA's Major Projects in Palestine
to be a reliable reference for JICA in planning its operation and strategy
toward assistance for Palestine.
The project objective: The main objectives of this study were to assess the individual and collective
impacts with quantitative and qualitative analysis of the major projects in the
seven priority areas (SME development & export facilitation, agriculture,
tourism, local governance, public finance management, water & waste water
management, health, and education) in which JICA has been committing,
through the following sub objectives:
o To find good practices and success stories in each area form micro to
macro levels (communities to governmental levels).
o To review to what extent each of projects has positively impacted on the
fulfillment of sector goal set by Palestine - National Development plan.
o To suggest, whenever possible, the further actions, remedies needed to
ensure positive impact generated, sustainability and sound development of
each cooperation area or sector.
o To pinpoint both positive and negative factors and drawbacks associated
with each of projects and/or target area, individually and collectively.
Evaluation of the Participatory Rural Development Planning Project
(PRDPP) Country: Palestine- West Bank –Jenin area.
Date: March 2012- April 2012
Client: United Nations development program (UNDP/PAPP), Ireland Development
Cooperation (Representative of Ireland to Palestinian Authority).
Project background: Participatory Rural Development and Planning Project (PRDPP) is a three years
development project and one of UNDP assistance projects to Palestinian
people. It was implemented in Jenin district (87 localities) jointly by the
Palestinian Ministry of Planning and Administrative Development (MOPAD),
and Ministry of Local Government (MOLG) during the period between Jan
2006- Dec 2008.
The project idea revolved about how is is critical to improve sustainable
development planning capacity at the local level (district and village level) to
alleviate poverty; and to enable citizens to participate in decision-making,
strengthening accountability and transparency and making local leaders more
directly accountable to communities they serve. PRDPP tackled these issues by
building the capacity of a wide range of Palestinian institutions including local
government units (LGUs), Joint Councils (JCs), Ministry of Planning
&Administrative Development (MOPAD), local communities and civil society
organizations (CSOs), private and academic sectors in order to be engaged in
participatory district planning processes.
In accordance with that , PRDPP aimed mainly to institute participatory local
democratic governance at the regional level by strengthening the planning
capacity of authorities and organizations at national, regional and local levels in
carrying out the participatory strategic development planning.
For the purpose of conducting final evaluation for PRDPP achievements and its
interventions impacts, UNDP has contracted GCT to implement the required
evaluation study in professional and objective manner.
The project objective: The main objectives of this evaluation was to conduct an independent
assessment of the performance and achievements of the PRDPP program, by
assessing the relevance, efficiency, effectiveness, impact and sustainability of
its operations and activities in Jenin District, as well as to draw lessons
learned, recommendations that may be incorporated in future development
plans.
Participatory Needs Assessment of Jalazon Refugees Camp.
Country: Palestine- West Bank –Ramallah (Jalazon Camp).
Date: 04 March, 2012- 23 March, 2012
Client: Japan International Cooperation Agency (JICA).
Project
background:
The government of Japan under the humanitarian assistance was supported the
Palestinian refugee camps through its authorities representatives in Palestine, Jordan,
Syria and Lebanon. It has followed specific direction for its assistance to Palestine
which was to support the 13th Palestinian National Authority Program, and assist the
nation building by supporting the system and building the capacity for independent
Palestinian state.
As a part of japans support to the 13th Palestinian National Authority Program which
considered the refugee assistance as one of key national objectives, Japan
International Cooperation Agency (JICA) planned to conduct a comprehensive
situation analysis of refugees and refugee camps in Palestine, with focus on Jalazon
camp in Ramallah by carrying out a needs assessment and agenda setting for the
camp, as well as finding effective solutions in the form of future community
development planning through a participatory community development. To this end,
JICA contracted GCT to implement this needs assessment study on Jalazon camp.
The project
objective:
The main objective of this assignment was to study and analyze the situation on
Jalazon Refugee Camp in Ramallah for better understanding the refugees and refugee
camps in Palestine, in order to build a strategy to satisfy unmet needs, and develop a
strategy for the future community development plans toward livelihood improvement
of refugees and refugee camps in Palestine.
Support to the European Commission in the assessment of the employability
situation of Area C in the West Bank of the Occupied Palestinian Territory
(oPt), and formulation of a program to support TVET in Area C.
Country: Palestine- West Bank – Area C.
Date: January 2012- May 2012
Client: European Training Foundation (ETF) - TVET supporting program, implemented
by Transtec.
Project background: The European Training Foundation (ETF) is a specialized agency of the European
Union based in Italy.It provides advice and assistance to the European
Commission and 30 partner countries for the reform of human capital development
policies & helps transition and developing countries to harness the potential of
their human capital through the education, training and labour market systems
reform.
In light of a direct request by the European Representative office in WB&GS and
in cooperation with GIZ , ETF has formulated a TVET support program for three
governorates in the West Bank (Bethlehem ,Hebron, and Nablus) which aimed to
support TVET institutions in these governorates to deliver more relevant training
to equips Palestinians trainees with the required qualifications/capacities by the
labour market. within this context, the European Union Representative office
asked ETF to carry out an assessment of employability situation in Area C which
in turn contracted Transtec to implement this study.
The project objective: The main objective of this study was to support the European Commission in
assessment the employability situation in Area C in the West Bank and
formulation a program to support TVET in this area through the following set of
activities:
o A qualitative assessment of the knowledge, skills and abilities of the labour
force in targeted areas and its capacities to access the labour market.
o A qualitative and quantitative assessment of the job opportunities in the
targeted areas.
o Recommendations for future interventions, including a mapping of partners
operating already in area C.
o A digital map of labour data in the area C, based on the labour force survey
data of the West Bank.
To this end, Transtec in turn has contracted GCT to provide qualified local
experts with required competences to work in achieving the study objectives and
cooperating with other international experts for that purpose.
Ex-Post Evaluation Study of Third Country Training Programs (TCTP) in Jordan.
Country: Palestine - West Bank & Gaza.
Jordan.
Date: June 2011 - February 2012
Client: Japan International Cooperation Agency (JICA) - Jordan office, implemented by Team
International (Engineering and Management Consultants) and General Consulting and
Training (GCT) as sub contractor.
Project
background:
Since 1993, Japan has been actively extending its assistance to Palestine in such areas as
humanitarian support, assistance for reform, confidence building and assistance for self-
sustainable Palestinian economy.
One of these assistance program is The Third Country Training Program (TCTP). Under the
frame work of this program, several training programs were held in Jordan for the benefit of
Palestinian public servants who belong to three major sectors in palestinian government
which are: Civil Defense, Water and Justice . These training programs were designed by the
Palestinian National Authority, Japan International Cooperation Agency (JICA) -Jordan
office of Jordan government, and held by Jordanian implementing organizations with
financial and technical support from JICA - Jordan office.
The main objectives of these programs were to provide the participants from the beneficiary
organizations with an opportunity to improve their knowledge, technical and technological
capacity in these sectors, as well as to exchange ideas, information and experiences among
themselves.
The training programs for civil defense sector were implemented by Jordan Civil Defense
Directorate (JCDD) and continued in an intermittent basis during the period between 2005-
2009 by focusing on fire fighting and rescue techniques for Palestinians. While the water
sector training programs were focused on capacity building of water resource management
for palestinians and implemented by Ministry of Water and Irrigation – Water Authority of
Jordan (WAJ) between 2006-2009 , where as the judicial and legal training was targeted the
palestinian Ministry of Justice and implemented by Judicial Institute of Jordan during 2003
– 2007.
The project
objective:
The objective of this project was in line with that after the completion of any training
programs for targeted sectors, there must be ongoing monitoring followed by good
assessment to make sure that desired goals are achieved , identify the degree of the
participants‘ realization, review the training process to reveal strengths and weaknesses,
in order to provide sufficient feedback for stakeholders for performance improvement in
future interventions.
This is what the management at JICA has tried to do since 2007, as it sought to assess the
training programs carried out outside Japan within (TCTP) initiatives in order to improve
performance in subsequent programs through lessons learned and useful recommendations,
meet the accountability requirements of Japanese taxpayers, and improve the decision
making process in such programs.
In this context, JICA headquarters requested JICA Jordan Office to conduct an Ex-post
Evaluation Study for TCTP to evaluate the results of training programs implemented by
Jordanian organizations for Palestinian National Authority (PNA). To this end, JICA
Jordan office has contracted Team International to implement this evaluation study which
in turn contracted GCT as sub contractor to conduct a number of filed visits & interviews
with the Palestinian public servants who participated in these programs.
A Comprehensive Business Plan Study for the Next 3-5 years.
Country: Palestine- West Bank -Ramallah.
Date: December, 2011 - February, 2012
Client: Palestinian Government Media Center (PGMC)- Media for Palestine/
Radio Alif.
Project
background:
The Government Plan “End Occupation – Establishing the State” stated that one of the
basic public rights is to be informed and question all matters of public life through a
public service broadcaster .Accordingly, the plan initiated the creation of an independent
board of trustees which has become to be known as Media for Palestine.
The Media for Palestine (MFP) established in 2009), consequently it formed Radio Alif
in August 2010, in order to apply the principles set in the board’s charter as news
website . MFP was keen to provide Radio Alif with a professional state-of-the-art
business plan, for the span of the next 3 to 5 years, for that puropose it has contracted
GCT to implement this assignment in professional manner based on its extensive
experince in strategic planning, financial planning and market studies.
The project
objective:
The main objective of this study was to provide Alif with a professional state-of-the-art
business plan for the span of the next 3 to 5 years, which aimed at marketing the
website, launching the aired radio station, defining different levels of audience, analyzing
revenues and expenditures in line with the news coverage “hits and audience interactions”
and the station’s human resources. Which all falls under the objectives of promoting free
speech, contributing to social activities of advancing the culture of a democratic
responsible citizens, and of no less importance, empowering various public sectors to
interact freely through an independent public platform, besides development of
Palestinian local news sector based on professional principal of journalism.
Market Gaps, Economic / Industry Cluster and Private Sector Linkages Project.
Country: Palestine ,
Southern of West bank (Bethlehem, Hebron).
Middle of West Bank (Ramallah, Jericho).
Date: August ,2010 - July, 2011
Client: Managed by Save the Children and Mercy Corps, Funded By USAID for the benefit of
Palestine League of Vocational Education and Training Association (VET-NGO League).
Project
background:
Save the Children and its partner Mercy Corps was implemented a 4-year USAID funded
project in cooperation with Palestine League of Vocational Education and Training
Association, to increase the utilization of strengthened technical and vocational education
and training (TVET), leading to improved youth livelihood opportunities.
The project’s activities were focussed on the following main issues:
o Development of a more demand-driven training system within the League that is
innovative and responsive to the needs of the League of non-governmental TVET
institutions, private sector employers and youth.
o Identifying the skills and work habits that employers require for future employees
and the growing and promising sectors in the region.
o Working with the league vocational schools to assist them to develop a more
demand-driven system and training.
o Development of better programs that is more responsive to employers needs in
targeted governorates.
o Development of partnerships with companies who will contribute to the success of
training schools and graduates hiring.
The project
objective:
The overall objective of this project was to contribute to improved quality and relevancy
of TVET education of partner institutions, through development of strategic directions and
relationships, and cooperation with the private sector; specifically to contribute to:
1. Improve and strategize the responsiveness of TVET partner institutions to the current
and future needs of the private sector work force, focusing on sectors with great
opportunities for employment and job creation.
2. Formulate strategic relations between TVET institutions and the private sector.
3. Improve TVET delivery models and standardization, in partnership with the private
sector and stakeholders.
4. Build the capacity of partner institutions to become more responsive to the needs of
the private sector.
5. Structure and develop mutually beneficial commercial transactions between the private
sector and TVET institutions.
Technical assistance in development and implementation of Social Protection
Systems at Ministry of Social Affairs.
Country: Palestine / West Bank - Ramallah & Jerusalem
Date: March, 2010 - September,2012
Client: Ministry of Social Affairs (MOSA) , Funded by European Commission.
Project
background:
The Social Assistance in Palestine is provided through a complex web of PA
organizations, NGOs and other external agencies that implement a series of uncoordinated
social protection initiatives. This has inevitably led to wastage of resources and poor
targeting of assistance. Without a coherent reform of the social safety net, its efficiency
and effectiveness will continue to decline, and Palestinian international resources could be
wasted while the demand for social assistance increases substantially with insufficient
financial resources and relatively few instruments to help poor households.
MOSA is the regulatory body and implementing agency responsible for the Social
Protection System in oPt, with its branches in 17 Governorates in the West Bank and Gaza
Strip. MOSA is the only institutional organization effectively vested with the mandate and
responsibility to define and implement the social protection strategy. Its responsibility is
twofold: 1) to develop, populate and manage a centralized database of "poor households in
Palestine" and 2) to develop, manage and implement a single, poverty-based cash transfer
program that caters to the "poorest of the poor".
But the current situation is suffering from major problems that highly affect the
effectiveness and efficiency of the social protection system ,among of these problems are:
MOSA organizational structure needs to be improved and suited to the overall strategy for
the social protection sector and its current mandate, the ongoing social and cash assistance
services are fragmented, the systems and procedures are disharmonized, targeting is poor
and the determination of eligibility is almost subjective, inequitable levels of benefit which
do not match the household welfare, and both of coverage and beneficiary satisfaction are
low.
In response to this situation that needs for international technical and financial assistance,
EC has launched the project of “ Technical assistance in development and implementation
of Social Protection Systems at Ministry of Social Affairs“ which commenced in March
2010 and ended in September 2012.
The project
objective:
Improve the Ministry of Social Affairs’ (MOSA) capacity to carry out its mandate
regarding social protection. This including the modernization of its administration
and putting in place effective means by which the capacity can be continuously
updated and maintained beyond the lifetime of the Project, in full cooperation with
key stakeholders (i.e. General Personnel Council).
Support the Ministry of Social Affairs (MOSA) in implementing its responsibilities,
particularly regarding reform of social safety nets and development and
implementation of an integrated and comprehensive strategy and policy for a more
effective social protection system that covering all poor and vulnerable segments of
the Palestinian population.
Review and assessment of the legal social legislations for Ministry of Social Affairs.
Country: Palestine / West Bank - Ramallah & Jerusalem
Date: 2010-2012
Client: Ministry of Social Affairs (MOSA) , Funded by European Commission.
Project background: The “Technical assistance in development and implementation of Social Protection
Systems at Ministry of Social Affairs “, is a two years EC funded project that
commenced in March 2010 and ended in September 2012. The overall objectives of
this project were to improve the Ministry of Social Affairs’ (MOSA) capacity to carry
out its mandate regarding social protection and to support the Ministry of Social
Affairs (MOSA) in implementing its responsibilities, particularly regarding reform of
social safety nets, and development and implementation of an integrated and
comprehensive strategy and policy for a more effective social protection system
covering all poor and vulnerable segments of the Palestinian population.
Within the scope of the second objective, the project focused on reviewing and
assessing of the current legal social legislations as well as on designing a long term
strategy for this legislation development, in order to provide supportive and
appropriate legal environment in MOSA for the social protection system reform
process.
The project objective: Conduct a comprehensive review of the existing social legislations in Palestine.
Design a development plan for social legislations.
Set the priorities concerning the activities and areas of legislations referred to in
the development plan, and prepare the draft legal documents in the selected areas
of priority.
Provide training to the experts in the legal affairs department at MOSA.
Development a comprehensive strategy for Palestinian Ministry of Social Affairs.
Country: Palestine / West Bank - Ramallah & Jerusalem
Date: 2010-2012
Client: Ministry of Social Affairs (MOSA) , Funded by European Commission.
Project background
& objective:
The “Technical assistance in development and implementation of Social Protection
Systems at Ministry of Social Affairs “, is a two years EC funded project that
commenced in March 2010 and ended in September 2012. The overall objectives of
this project were to improve the Ministry of Social Affairs’ (MOSA) capacity to carry
out its mandate regarding social protection and to support the Ministry of Social
Affairs (MOSA) in implementing its responsibilities, particularly regarding reform of
social safety nets, and development and implementation of an integrated and
comprehensive strategy and policy for a more effective social protection system
covering all poor and vulnerable segments of the Palestinian population.
This assignment was considedrd the main part of this project, which related to develop
a comprehensive development strategy for MoSA in Palestine by comprising all key
functions of MoSA and all major sectors of social policy belonging to its remit,
proceeding from that a comprehensive system of social protection is one of the
essential institution of a modern state. The point of departure of this strategy was the
national social protection sector strategy (SPSS), which consists of four key strategic
goals for the development of social protection in Palestine, which are: 1-reduction of
poverty, 2-strengthening the protection, care and empowerment of vulnerable groups,
3-strengthening and expansion of the system of social security, 4-development of the
regulatory environment, institutional basis necessary for the operations of a modern
system of social protection.
The structure of this strategy document followed this division of four key objectives
and consisted of four main chapters that correspond to the basic objectives of SPSS,
and outlined/ designed a range of concrete development activities for each objective to
support the attainment of these goals.
Teacher Education Improvement Project (TEIP)/ Upgrading Academic and
Professional Teaching Qualification of Under – Qualified Class Teachers for
Grades 1-4.
Country: Palestine / West Bank - Ramallah
Date: 2010-2013
Client: ABU Consult Berlin GmbH, for the benefit of Ministry of Education & Higher
Education (MoEHE), Funded by World Bank.
Project background: Teacher Education Improvement Project (TEIP) is a three years project funded
by World Bank.
The main objective of this project was to improve the competencies and skills of
class teachers (who teaching grades one to four) in the West Bank and Gaza
schools, and in doing so contribute enhancing learning student in primary
schools. In other words it aimed at preparing the under-qualified; grade 1-4
class teachers to upgrade their academic qualifications to degree level and to
gain a professional teaching qualification, thereby meeting the standards of
teacher certification.
TEIP was consisted of three main components which were as the following:
1. Strengthening school based practice of pre-service teacher education
programs to support the establishment of a system of context-based
practical experiences in schools which will become a central part of the
teacher education program of studies,
2. Upgrading academic and professional teaching qualification of under-
qualified class teachers to upgrade teaching skills and competencies of
under-qualified teachers in grades 1-4, thereby bringing teacher
qualifications to an equivalent of a professional certification,
3. Project management and implementation to support the Ministry of
Education and Higher Education (MOEHE) and its line ministries which
were responsible for project implementation.
The project objective: Support and implementation of the preparation of templates for upgrading
programs for under-qualified, grade 1-4, class teachers.
Design and implementation of Readiness-to-Teach Index of competencies
for experienced, grade 1-4, class teachers.
Identify the selection criteria of around 2,500 under-qualified teachers in
the targeted schools to participate in the pilot phase.
Provide a list of available teaching aids and classroom equipment
considered necessary for the satisfactory implementation of the new
Palestinian curriculum.
Develop and implementation of upgrading programs for Teacher Education
Institutions (TEIs).
Design and implementation of a monitoring and evaluation system for
measuring the effectiveness of the upgrading programs.
Preparation of a final report with a comprehensive set of recommendation
and implementation advices for taking component 2 of TEIP to scale.
Capacity Building, Technical Support, and Law Review For Property Tax
Department in Ministry of Finance (MOF).
Country: Palestine / West Bank - Ramallah
Date: 2010-2010
Client: Property Tax Department- Ministry of Finance - Palestinian Authority Capacity
Enhancement Project (PACE), Managed by Chemonics International, Funded By USAID.
Project
background &
objective:
The Ministry of Finance (MoF)within the framework of PACE project was working to
improve its internal capacity to increase revenue collection through a set of improvement
interventions in the policy, as well as in reviewing, upgrading and management of the tax
system. The main objective of this assignment was to support and provide short term
technical assistance to the Property Tax Department in MOF in building its capacities,
identifying the improvement areas and organising a work plan activities toward
achieving the overall objective. The range of issues that have been addressed included
the overall tax rates and the unclear or incomplete tax codes that often require
interpretation.
Capacity Building, Technical Support, and Law Review For Income Tax
Department in Ministry of Finance (MOF).
Country: Palestine / West Bank - Ramallah
Date: 2010-2010
Client: Income Tax Department- Ministry of Finance - Palestinian Authority Capacity
Enhancement Project (PACE), Managed by Chemonics International, Funded By
USAID.
Project
background&
objective:
The Income Tax Department (ITD) at the Ministry of Finance within the framework of
PACE project was undergoing an inclusive restructuring with an objective to improve
performance and enhance the collection mechanisms and systems, toward the unification
of tax system as outlined in the Palestinian Government Plan for 2011-2013. This
entailed, but not limited to the modification and updating the Income Tax law, law
explanation to staff members and taxpayers, building the legal and organizational
infrastructure necessary for the enforcement of this law, development and implementation
of operating procedures manuals, creation of new needed legal departments, review and
modification of the organizational structure and job descriptions to fit the new functions
and services.
Evaluation of Social Safety Nets Program (Food Aid and Cash Assistance
Program), Support to the Special Hardship Case (SHC) -Program Reform.
Country: Ramallah, Jerusalem- West Bank, and Gaza strip.
Amman- Jordan.
Date: 2009-2009
Client: UNRWA, European Commission
Project
background:
The relief and social services) social safety-net program (is the only program that caters
to the needs of the most vulnerable Palestine refugees by delivering food aid and cash
subsidies on a regular basis. The overall goal of this program was to alleviate poverty
amongst Palestine refugee families in UNRWA’s fields of operation with priority focus on
the poorest of the poor "object poor". The social safety-net was delivered food from 58
fixed and 126 mobile distribution points, and around 275,000 Palestine refugees from
over 73,000 families benefited from this program.
The main objectives of this program were to provide basic food supplies and cash
subsidies to the most vulnerable Palestine refugees considered to be caught in a cycle of
abject poverty, provide selective cash assistance such as one-off cash grants or basic
household items in the instance of fire, flood, sudden death of a family breadwinner or
other family emergency, and ensure that Palestine refugee families have adequate shelter.
The project
objective:
This evaluation study was came to analyze the support of 2007/2008/2009 years to SHC
program according to the main criteria of EC evaluation standards (relevance,
effectiveness, efficiency, impact and sustainability), and in light of the recommendations
made by the previous evaluation conducted in 2005. The e overall objective of this
evaluation was to contribute to the improvement of future EC-funded- UNRWA
programs dedicated to support SHC through providing a set of efficient
recommendations.
Evaluation and review the work of Palestinian counselling center according to the
five-year strategic plan 2005 – 2009.
Country: West Bank(Jerusalem, Ramallah, Nablus, Azzun).
Date: 2009-2009
Client: Palestinian counseling centre (PCC).
Project
background:
Palestinian counselling centre (PCC) was founded by a group of psychologists, social
workers and educators in 1983, to work with all members of Palestinian society who
are at risk of political, social, economic and psychological harm or violence in order to
improve and develop the concept of mental health services in Palestine. Center grew and
kept its existence and continues for more than 28 years in the city of Jerusalem
which was considered the main branch along with its branches in Ramallah,
Nablus, Jenin, Qalqilya, and Azzun. The center offers comprehensive services in
the field of positive mental health to all marginalized groups in the Palestinian society of
children, youth and women, individuals suffering from mental disorders, social,
educational, psychiatric patients chronically, through a set of treatment - prevention
and building programs, lobbying campaigns and advocacy.
In order to continue the progress and development, this evaluation study was came to
evaluate and review the work of Palestinian Counseling Center according to the five-
year strategic plan 2005 – 2009.
The project
objective:
The overall objective of this study was to provide decision makers in PCC with
information and analysis that describes to what extent they have succeeded in managing
the implementation of the strategic plan efficiently and effectively, in addition to provide
final findings and development recommendations to the center which can help in
formulation the strategic plan for the next five years (2010-2015).
The specific objectives of this study were to :
1. Identify the suitability of objectives of the center to the needs of Palestinian
community mental health services, and the suitability of the national and sectoral
plans in the field of mental health;
2. Measure the efficiency in the selection of available sources for the implementation of
activities and access to the expected results (quantity, quality and duration);
3. Measure the effectiveness and the impacts on the targeted groups, as well as the
extent of access to the expected results according to what were anticipated in the
logical framework.
4. Measure the impact of the plan on the targeted groups and the surrounding
community of the services provided at the level of the sector or region.
5. Measure the potential to continue to benefit from the services provided after the
funding ends.
6. Conduct an assessment of each department in the centre and provide
recommendations for further improvements in light of evaluation results.
Capacity Building of Palestine Islamic Bank
Country: Palestine - West Bank, Ramallah.
Date: 2008- 2008
Client: Palestine Islamic Bank
Project
background&
objective:
Palestine Islamic bank was established as a joint venture public limited in 1995 under the
Companies Act of 1929, as amended. PIB has received a license from Palestinian Monetary
Authority in 1997 to start undertaking all banking business in accordance with the provisions
of Islamic law. The Palestine Islamic bank has contracted GCT to provide consultancy
services to build and develop its capacities to maintain a distinguished position among other
banks in Palestine.
The main objective of this assignment was to assist the board council, the general director and
executive management in building the capacity of the bank, through development and
identifying the organizational structures and general jurisdiction, writing job descriptions for
more than 40 jobs which represent departments, sections and the different administrative units
in the bank.
Appraisal of the Proposal for Norway to Support Palestinian Monitoring Group.
Country: Palestine - West Bank.
Date: 2008- 2008
Client: Norwegian Mission, (Jerusalem office).
Project
background:
The Government of Norway and the PLO Negotiations Affairs Department (NAD) intend to
sign a new agreement regarding assistance to the Palestinian Monitoring Group (PMG), in this
context Norway had been requested to make available financial grant to the Negotiations
Affairs Department for the period July 2008 to January 2010. Under this request, NAD
submitted project proposal to the government of Norway, which may be funded by a grant.
The Norwegian Mission (Jerusalem office) has contracted GCT to implement an appraisal
study for the submitted proposal by NAD , which aimed at considering whether the
information provided in the submitted project proposal to the Government of Norway on July
2008 is sufficient, to assess the proposed project, identify any additional information needed,
provide recommendations for potential improvements that might contribute to improved the
program design as well as to make a recommendation for whether Norwegian support should
be provided to reach an agreement on the potential co- operation.
The project
objective:
Review the outputs and outcomes to be achieved by the project against the original
objectives.
Compare the implementation procedures to the original plan.
Identify to extent the relevant stakeholders are engaged as part of PMG’s work.
Determine the quality of services provided by PMG.
Draw any lessons learned from PMG’s work to date, and any resultant recommendations
that could be incorporated into future plans.
Capacity Building of Jala Investment Group
Country: Palestine - West Bank, Bethlehem.
Date: 2007-2007
Client: Jala Investment Group, LTD.
Project
background &
objective:
Jala Investment Group is consists of 6 companies owned by a group of Palestinians
investors and business men. It is working on different fields of business which are food
products, cleaning, chemicals, cosmetics, real estate, Ice cream, frozen food and soft
drinks, in addition it is an agent for several international companies that working in these
fields of business. In order to maintain its' distinctive position among the wide range of
local companies, as well as to continue in sustainable development process, it has
contracted GCT to provide consultancy services toward building the group’s institutional
capacity including organizational structures, systems and processes.
The main objectives of this assignment were to develop the overall organizational and
functional structure\ sub-structures, job descriptions, personnel system and design suitable
performance appraisal system to ensure the continuation of development and reform
process in Jala Group.
Capacity Building of AL-Quds Bank for Development & Investment
Country: Palestine - West Bank, Ramallah.
Date: 2007-2007
Client: AL-Quds Bank for Development & Investment
Project
background &
objective:
AL-Quds Bank is a Palestinian public shareholding company that practices its' business
activities through the headquarter located in Ramallah, and its various branches \ offices
spread all over the country. It is working for economic and social development by
providing advanced banking services, and operating on a modern and highly developed
basis in an effort to fulfill all economic and developmental needs of individuals,
companies, institutions, other segments of society and the various large sectors in
Palestinian economy.
Within this context and to maintain its' distinctive position among other banking
institutions in Palestine, Al-Quds Bank has contracted GCT to provide consultancy
services toward building its institutional capacity in effective and efficient manner.
The main objectives of this assignment were to develop the overall organizational and
functional structure\ sub-structures, job descriptions, personnel system and design suitable
performance appraisal system, in order to enhance, promote the reform process and the
administrative development in Al- Quds Bank.
Quality Control Audit & Market Research.
Country: Palestine - West Bank & Gaza Strip.
Date: 2007-2007
Client: Western Union (Dubai regional office).
Project
background &
objective:
This project was divided into two key phases; the first one was the diagnosis which
focused on describing the actual situation of the targeted offices/ focal points, thus to
present the final findings and provide recommendations for further development and
changing needs. The second phase was revolved around conducting a number of follow up
visits to evaluate the occurred changes and development in the targeted offices.
The specific objective of this project was to implement Quality Control Audit Program on
behalf of Western Union (Dubai regional office) in Palestinian cities, specifically the sales
points in the West Bank and Gaza Strip.
The audit program included unplanned shopping visits to 90 western union agents’
locations, branding and merchandising centers in all targeted locations in West Bank and
Gaza strip. It was started in May 2007 and completed in Nov 2007 by covering all
targeted offices and focal points in banks, exchange houses and others.
Evaluation of Emergency Assistance to Sustain Health Care Services in Jenin,
Tubas and Hebron Areas. Country: Palestine, West Bank (Jenin, Tubas and Hebron).
Date: 2006-2006
Client: Care International, Funded by European Commission Humanitarian Aid Department
(ECHO).
Project
background:
The Emergency Assistance to Sustain Health Care Services project is an emergency relief
project implemented by Care International West Bank &Gaza, funded by European
Commission Humanitarian Aid Department (ECHO). It aimed mainly to provide an
adequate level of health care coverage and good quality basic health care in remote villages
in West Bank and selected communities in Gaza Strip.
As a part of this project, emergency assistance health care services was implemented in
Jenin, Tubas and Hebron areas by CARE WB&G in partnership with Ministry of Health
(MoH), Palestine Medical Relief Society (PMRS), and Health Work Committees (HWC).
The main goal of these services were to contribute to improvement of the wellbeing of
Palestinians in vulnerable communities in Jenin, Tubas and Hebron districts, through
providing basic health services to vulnerable communities in these districts by increasing
the coverage of primary health care services and training of health staff.
The project
objective:
The main objective of this evaluation assignment was to evaluate the outcomes of
Emergency Assistance to Sustain Health Care Services Project on the targeted communities
in Jenin, Tubas, and Hebron areas as well as on project‘s staff by highlighting the
following main points:
o The progress of project activities ( progress VS work plans), difficulties which has
faced implementation, and lessons learnt.
o The project’s main areas of success and failure.
o Recommendations for further improvements in implementation effectiveness ,
performance and avoid problems in future projects.
o Project’s relevance ,effectiveness , effeciency, impact and sustainability.
Evaluation of Integrated Water and Environmental Resources Management
Program in the Rural Areas of Palestine.
Country: West Bank & Gaza Strip
Date: 2006-2006
Client: Palestinian Hydrology Group (PHG)- A Multi-Donors Program.
Project
background:
Palestinian Hydrology Group (PHG) is the largest Palestinian NGO working to improve
access to water and sanitation services, and to monitor pollution and climate change in
the Occupied Palestinian Territory. It started to implement the Integrated water and
environmental resources management Program (A Multi-Donors Program) in April 2002
in the West Bank & Gaza strip which has ended in December 2005. The main objectives
of this core program were to:
Enhance social justice through enabling equal opportunities and fair competition for
resource allocation for all communities;
Increase Palestinian resistance against Israeli measures in water sector by reducing
dependency on external sources, especially in emergencies;
Eliminate environmental degradation and ensure resource sustainability by
development of new water /wastewater projects, and enhancing the management
efficiency of such projects;
Empower the public by encouraging their participation in local water management
through sharing information, capacity building, promoting conservation techniques
and practices as well as promoting the protection of water resources;
Delineate gender aspects of water related issues through ensuring proper
representation of women in different levels of water planning and management; and
Improve the technical and administrative performance of PHG to ensure its work
sustainability.
The project
objective:
The purpose of this final evaluation was to assess its impact and the results achieved. To
this end PHG has contracted GCT to implement this assignment in an objective manner.
The main goal was to assess the program’s impact during its life time (2002-2005), in
order to help and support PHG to build on the final findings and in better defining results
-based program during the implementation of next core program.
Final Evaluation of Local Rural Development Program (LRDP) In Jenin Area.
Country: Palestine - West Bank -Jenin area.
Date: 2005-2005
Client: UNDP, Ireland Development Cooperation, Representative of Ireland to Palestinian
Authority.
Project
background:
The Local Rural Development Program (LRDP) was launched in 1994 and jointly
implemented by UNDP and Palestinian Ministry of Local Government (MoLG). It was
aimed mainly to:
1. Support the local authorities and MoLG to improve the supply of sustained
infrastructure and services according to the identified priorities of the local
population;
2. Promote decentralization and institutional strengthening by addressing the lack of
rural infrastructure and services in rural areas;
3. Bridge urban – rural gaps, by providing resources, opportunities and the necessary
technical support;
4. Create a joint services council in Jenin district, promote/enhance its skills and
capacities through a number of capacity building activities and income-generating
joint projects;
5. Implement development and infrastructure projects.
The project
objective:
The main objectives of this evaluation were to assess the relevance and appropriateness,
efficiency, effectiveness, potential sustainability and impact of the Irish funded activities
on the selected Cluster (Jenin District) in palestine, as well as to judge the merits and
disadvantages of LRDP model relative to alternative options for local government
system development.
A Baseline Survey in Gaza Strip to Measure the Impact of MEDA Program.
Country: Palestine - Gaza Strip
Date: 2005-2005
Client: Palestinian Agricultural Relief Committee (PARC), Funded by European Aid (MEDA).
Project
background:
The Agricultural Development Association (PARC) is a leading Palestinian non-profit,
non-governmental organization involved in rural development and women's
empowerment. It works to provides advice, awareness support, services, and special
consultancies for individuals, groups, and institutions involved in similar domains.
The main objectives of MEDA Project (MED2003) were to improve of the stakeholder
participatory sustainable water management at farm level through MEDA cooperation
with Jordan & Palestine, and fill the gap between the demand for the various uses and the
supply of water, by developing irrigation technique in the area and better water
management of available resources in order to respond to the growing demand on food
and keep the important role of the agriculture sector in the Palestinian economy.
In this context, MEDA has contracted GCT to implement this survey, which was
developed to measure the impact of MEDA project to the farmer in Gaza Strip (six
localities from south to north of Gaza) and assess the irrigation water that comes from
either springs (Jordan valley) or from ground water wells (Northern of Gaza Strip), in
order to be used as a data base in designing future interventions.
The project
objective:
The main objective of this baseline survey was to be as an aiding phase to ease achieving
and emphasizing the purpose of MEDA project of strengthens the interactive stakeholder
capacity in irrigation and water management; by understanding the concepts of
implementation of efficient water demand management, supporting the achievement of
general expected results of the whole project in increasing the visibility of MEDA and
socio economic benefits of regional cooperation, as well as having an idea about the
transition toward sustainable irrigation water management between different
communities.
A Baseline Survey in the West Bank to Measure the Impact of MEDA Programs.
Country: Palestine - West Bank
Date: 2005-2005
Client: Palestinian Agricultural Relief Committee, funded by European Aid (MEDA).
Project
background:
The Agricultural Development Association (PARC) is a leading Palestinian non-profit,
non-governmental organization involved in rural development and women's
empowerment. It works to provides advice, awareness support, services, and special
consultancies for individuals, groups, and institutions involved in similar domains.
The main objectives of MEDA Project (MED2003) were to improve of the stakeholder
participatory sustainable water management at farm level through MEDA cooperation
with Jordan & Palestine, and fill the gap between the demand for the various uses and the
supply of water, by developing irrigation technique in the area and better water
management of available resources in order to respond to the growing demand on food
and keep the important role of the agriculture sector in the Palestinian economy.
In this context, MEDA has contracted GCT to implement this survey, which was
developed to measure the impact of MEDA project to the farmer in West Bank (Jenin,
Jericho, Tulkarem, and Qalqilya) , and assess the irrigation water that comes from either
springs (Jordan valley) or from ground water wells (Northern of West Bank), in order to
be used as a data base in designing future interventions.
The project
objective:
The main objective of this baseline survey was to be as an aiding phase to ease achieving
and emphasizing the purpose of MEDA project of strengthens the interactive stakeholder
capacity in irrigation and water management; by understanding the concepts of
implementation of efficient water demand management, supporting the achievement of
general expected results of the whole project in increasing the visibility of MEDA and
socio economic benefits of regional cooperation, as well as having an idea about the
transition toward sustainable irrigation water management between different communities.
Capacity Building of Palestine Mortgage & Housing Corporation (PMHC).
Country: Palestine - West Bank.
Date: 2005-2005
Client: Palestine Mortgage & Housing Corporation (PMHC).
Project
background:
Palestine Mortgage & Housing Corporation was established in 1997 with a contribution
by the National Authority, Arab Bank, International Finance Corporation in addition to a
number of other contributors. It established in the light of great demand for necessary
funding for the purposes of residential buildings and against the background of the clear
vacuum for organizations that deal with this type of credit service.
PMHC is aimed mainly to contribute in solving the housing crisis in Palestine by
providing long-term loans to the citizens for periods up to 25 years, and to provide
insurance to banks in the case of borrower absence, which would reduce the credit risk
for lending institutions from one hand, and encourage them to finance the housing sector
from the other hand. Within this context and to enhance/ optimise its institutional
capacities in order to ensure the achievement of these goals in effective and efficient
manner, PMHC has contracted GCT to provide capacity building consultancy services .
The project
objective:
The main objective of this assignment was to achieve quality improvements at a number
of organizational aspects that identified by PMHC which were : General specialization,
Organizational and functional structures, Job descriptions, Salary scale , Performance
appraisal system , and that to be completed by providing simplified regulatory framework
covers all aforementioned aspects, in a serious attempt to meet the requirements of
development and improvement internationally accepted.
A Feasibility Study for Slaughterhouse Project in South East Jerusalem Area.
Country: Palestine - West Bank- Jerusalem Area.
Date: 2005-2005
Client: Belgian Technical Cooperation (BTC)- Local Infrastructure and Capacity Building Project
(LICP), for the benefit of Ministry of Local Government (MOLG).
Project
background &
objective:
The Local Infrastructure and Capacity Building Project (LICP) is a project of Palestinian
Ministry of Local Government (MOLG) , funded entirely by Belgian Government and
implemented by Belgian Technical Cooperation (BTC).
LICP was aimed mainly to support investment in physical infrastructure in rural areas at
local level, strengthen thier financial management capacity, build the capacity of councils
and its staff to plan, budget, and implement local development initiatives ,based on public
participation and good local government principles.
Within this context and line with these stated objectives, BTC was planned to conduct
feasibility study for establishing a slaughterhouse in the south east of Jerusalem area ,
particularly (Abu Deis, Al –Eizarieh, Assawahra Assharkieh, Ashaikh Saeed, Arab Al
Jahalin, and Azayem), in order to determine whether the proposed project is feasible from
an administrative, economic, environmental, health, political, social viewpoints and other
sustainability aspects, as well as to identify if it reflects the interests and priorities of
communities involved. To this end, BTC has contracted GCT to implement the required
study in objective and effective manner.
Economic Profile of Ramallah-Al-Bireh Metropolitan Area, MRBB Pilot Project.
Country: Palestine - West Bank- Ramallah.
Date: 2005-2005
Client: NORAD –Norway, for the benefit of Ministry of Local Government (MoLG).
Project
background:
Fundamental changes have occurred in the west bank and Gaza strip since 1995. For
instance, the main urban centers, including the twin cities of Ramallah and Al-Beireh,
have witnessed major challenges and also new opportunities. The rapid changes in
political processes, demographical and socioeconomic conditions have created a
substantial pressure and these urban agglomerations require serious attention and a wider
view.
Within this context, Ministry of Planning & Administrative Development (MoPAD) and
Ministry of Local Government (MoLG) have collaborated in implementing “Model
Projects" within a framework of Physical Planning and Institution Building Project.
MoLG was the responsible body for the execution of a module project titled
"Metropolitan Planning of Ramallah /Al-Beireh Area" MRBB, funded by NORAD. For
that purpose and to implement this model project in professional and effective manner,
NORAD has contracted GCT to carry out this project for the benefit of MoLG.
The project
objective:
The main objective of this project was to develop a detailed and comprehensive
economic profile for the Metropolitan Ramallah – Al Bireh, Beitonia area, through
achieving the following sub- objectives: review the available literature(documents and
plans), update and collect needed data and information, conduct an integrated data
analysis (master plans, bylaws and guidelines that effect the socio-economic fabric of the
area), All of this toward development of an integrated evaluation report about the
management of economic resources through planning, identify relevant key
characteristics for the metropolitan area, and provide effective recommendations for a
set of activities aiming to removing barriers that would hinder the implementation of
MRBB Project.
Capacity Building of Ministry of Education and Higher Education (MoEHE).
Country: Palestine - West Bank- Ramallah.
Date: 2005-2005
Client: Ministry of Education and Higher Education (MOEHE)/ (Palestinian-Finnish Education
Program PALFEP/ Finland project).
Project
background:
The Palestinian-Finnish Education Program (PALFEP) is a Finland Project aimed to
support the Palestinian education sector and had been implemented in accordance with the
Palestinian Five -Year Education Development Plan (2000-2005). It was aimed mainly at
improving the quality of Palestinian basic education by supporting the implementation,
evaluation and development of new Palestinian curriculum, and producing efficient
learning materials to facilitate the decentralization and coordination processes in the
educational administration.
Within this program's framework, the representative of Finland project management has
contracted GCT to provide consultancy services toward building the institutional capacity
of MoEHE in order to support the achievement of program's objectives.
The project
objective:
The main objective of this assignment was to develop the administration of education
system by reviewing the newly developed job descriptions and the organizational
structure of Ministry, as well as to provide the necessary training and orientation to the
team of special tasks on how to further develop the job descriptions and other aspects of
the administrative system.
Comparisons Study about Salaries and Wages in the Banking Sector in Palestine.
Country: Palestine - West Bank.
Date: 2004 -2004
Client: Arab Bank
Project
background
& objective:
This comparison study was implemented upon a request from Arab Bank in order to be
conducted about salaries, wages, and incentives between it and the other operating banks in
Palestine and Jordan which included (Arab Bank, Jordan Bank, Amman Cairo Bank, Egyptian
Arab Land Bank, Palestinian Commercial Bank, Palestine international Bank, Housing Bank
and Al-Quds Bank).
The overall objective of this study was to come up with final results about salaries, wages,
and incentives in the different banks under the comparison and to be presented in a
comprehensive table with an introduction to the final orientations. To this end Arab Bank has
contracted GCT to implement this study which in turn has adopted a specific methodology that
included open-close forms and interviews for gathering all data needed.
Capacity Building of OFFTEC (Computer and Office Automation Company).
Country: Palestine - West Bank.
Date: 2004 -2004
Client: OFFTEC. LTd (Computer and Office Automation Company).
Project background: OFFTEC Palestine, is a part of OFFTEC Holding Group (OHG) (ASE:BDIN),
which is a regional business\ technology services and solutions company that is
committed to provide optimal solutions and to deliver innovative ventures, in order
to create sustainable value to its customers and stakeholders.
Within this context and to ensure the continuation of providing these services in
professional manner that meets the customers’ needs and expectations, OFFTEC
has contracted GCT to provide consultancy services towared buiding the
instituational & administraive capacity of its spread brances and offices in
Palestine ( West bank, Gaza strip).
The project objective: The main objectives of this assignment were to review and assess a number of
organizational aspects to ensure their consistency with the requirement of
international development, particularly in the areas of legal reference,
organizational structure, job descriptions , office procedures, designing - coding
and organizing the electronic files, in order to come out with effective
recommendations that can contribute in increasing OFFTEC staff efficiency,
performance, and strengthen the relations among them which affect positively the
company’s image in front of its agents all over Palestine.
Capacity Building of Good Luck Cars Rentals & Leasing Company.
Country: Palestine - West Bank, Jerusalem
Date: 2004 -2004
Client: Good Luck Cars Rentals & Leasing Company.
Project
background &
objective:
Good Luck Cars Rentals & Leasing is a specialized company in renting cars on daily, weekly
and monthly basis or on a long-term operational basis for 36 months as maximum. Within this
context and to maintain its position among other similar companies in Palestine, it has
contracted GCT to provide consultancy services in order to build its institutional capacities
and the key aspects of the administrative system. For further elaborated, the main objectives
of this assignment were to:
Enable the company to prepare an integrated organizational structure which considered as
a frame work that shows the levels of management, identifies administrative units and job
titles.
Assist the company in preparing a set of job descriptions on scientific basics that include
all current jobs.
Popular Achievement Guide.
Country: Palestine - West Bank
Date: 2004 -2004
Client: Quakers Organization
Project
background:
The popular achievement program is a national youth initiative that depended on the
power of youth work in designing and development its practices and applications. It has
adopted methodologies that focused on basic concepts like democracy, civil society;
disseminate the concept of positive practice of rights and duties relating to citizenship
which based mainly on belief that youth have the necessary capacity and energy to
perform a vital role in solving the community problems.
The main goals of the Popular Achievement Program were to:
Activate youth role in society by preparing young leaders of both sexes who are able
to influence and participate in decision making, claiming their rights and managing
its issues.
Develop youth capabilities to understand the concepts of citizenship, democracy and
civil society.
Educate youth about their society issues and involve them in problems defining and
the contribution in solving these problems through an effective communication
networks with institutions of civil society.
This assignment was revolved around development of a guide for popular achievement ,
which was considered as a complementary step to the training process for trainers who
have implemented the popular achievement program, by providing the minimum
necessary for trainers to start working with the targeted youth groups such as school
students or other groups.
The project
objective:
The overall objectives of this assignment were to:
Identify the potential trainers, any person, group or institution that would like to
experience the efficiency of popular achievement, and how to be applied and practiced.
Determine the basic tools that can help the trainers or users of guide to serve as a key to
orient the training on popular achievement program and its practices, in order to guarantee
coherent experience with added value to the popular achievement program.
Qualify trainers with required skills and knowledge to enable them to work with school
students to determine their issues or problems and how to be resolved by themselves.
Final Evaluation of Village Services Program (VSP).
Country: Palestine - West Bank and Gaza.
Date: 2004 -2004
Client: Save the Children- Palestine Mission, Funded by USAID.
Project
background:
The village service program (VSP), is USAID-funded three-years project (2000-2003)
implemented by Save the Children (SC). It was designed to increase community service
activities that related to access the quality and sustainability in the basic services in
education, agriculture, health, water and sanitation in order to improve the quality of life
of children, youth, women and their families in the targeted communities in West Bank
and Gaza Strip, toward empowerment of local communities.
The overall goal of this project was divided into five strategic objectives in the following
main areas :
Education: Improve learning for targeted children; enhance their self-development
and positive contribution to their family and community.
Agriculture: Enhance economic opportunities and decrease the health risks in
agricultural production.
Health/Water & Sanitation: Increase access to key health related services including
potable water and sanitation facilities, and improve health practices with a special
focus on women, children and youth.
Youth Development: Empower youth to make decisions and maintain positive social
attitudes that will enhance their self-development and contributions to their
communities, as well as to prepare them for healthy and productive adulthood.
Community Empowerment: Enhance community participation in project
management and local governance.
The project
objective:
The main of this evaluation was to was to help SC, Palestinian partner organizations,
USAID and other stakeholders in evaluation the relevance, efficiency, effectiveness,
potential sustainability and potential impact of VSP-funded infrastructure and
empowerment program.
Performance Appraisal of Welfare Association's staff, managers and departments in
Palestine and Jordan Offices.
Country: Palestine (West Bank and Gaza Strip).
Jordan (Amman).
Date: 2003 -2003
Client: Welfare Association.
Project
background &
objective:
Welfare Association is an independent non-profit organization established in 1983 to provide
humanitarian and development assistance for Palestinians (Palestinian NGOs, community
institutions and charitable organizations in Palestine and Jordan). It’s starting new areas in its
operations through management re-engineering and customization of operations to respond to
the emerging situation and the new type of programs and partnerships.
WA was contracted GCT to implement an evaluation assignment to its staff, managers and
departments in its spread offices in Palestine and Jordan, to ensure the efficiency,
effectiveness and quality of all its outputs. The main objective of this assignment was to
assess the performance of employees, both qualitatively and quantitatively based on clear
indicators including outputs, innovation, creativity, field visits, team work, and other
indicators, in addition to cover the operating departments to detect problems and bottlenecks
in order to find the best options for further improvements.
Project Design and Proposal Writing for Palestinian Poultry Board in the West Bank.
Country: Palestine - West Bank.
Date: 2003 -2003
Client: Netherlands Representative Office.
Project
background:
The Palestinian Poultry Board was established and officially inaugurated in 2000 as a vital
part in the institutional building process of a very important sector in the Palestinian national
economy. It was formed by assistance and support from Dutch Government.
The concept of establishing the board as a representative body for poultry sector was derived
from the important role which this sector is playing in the national economy and to work in a
harmony with policy and strategy of Ministry of Agriculture (MOA) in supporting the
agricultural associations. It stems also from the deep belief that any development process
requires building up a solid and scientific foundation, implementing rules and regulations,
training policy and sharing the Know-how technology to assure its success and progress.
The project
objective:
This assignment aimed mainly to help Palestinian Poultry Board in strengthening,
organizing, development and designing projects seeking for good funders from international
aids, as well as designing capacity building and training programs for the targeted farmers.
The specific objectives of this assignment were to :
- Strengthen the position of Palestinian Poultry Board; define the functions- aims and
responsibilities of the board.
- Set up the Board policies and the Poultry Sector organizing mechanisms
- Conduct technical and feasibility studies, in addition to ordinary activities and
reacting to emergency issues.
- Conduct sector election by giving the different poultry sectors the opportunity to
choose their representatives in a democratic way.
- Develop regularly computer programming system to enable the board head office to
better monitoring and guiding the production and marketing cycle.
Final Evaluation of Community Rural Services Program (CRSP).
Country: Palestine - West Bank & Gaza Strip
Date: 2003 -2003
Client: Save the Children- Palestine Office, Funded by USAID.
Project
background:
The community rural services program (CRSP) is a USAID funded –three years program
(1999-2002) that aimed to address the basic service needs of under-served communities in
the West Bank & Gaza Strip, and help them to gain sustained access to quality services as
a mean for improving living conditions and ultimately to improve the quality of life for
children, women, and families.
The project was targeted 19 areas through different activities in health, education,
agriculture, water and sanitation, and worked in a participatory approach within the
community through coordination with local municipalities, village councils and local
project committees, in order to promote legislation that enhances project sustainability
with governmental ministries, including the Ministry of Education, Ministry of Health,
Ministry of Local Government and the Ministry of Environmental Affairs.
The project
objective:
This final evaluation study was aimed mainly to evaluate the all related aspects of CRSP
including Education, Health, agriculture, Water and Sanitation, with special focus on
evaluating the results achieved under each aspect in line with the stated sub- objectives as
shown below:
o Education: Construction- rehabilitating and upgrading schools and kindergartens;
construction of new classrooms; training teachers; providing teaching materials and
equipment to schools; development and equipping playgrounds; improving sanitation
facilities; and initiating of after school non-formal education and recreation activities.
o Health: Construction- rehabilitating clinics, providing training to primary and
reproductive health care workers.
o Water and Sanitation: Conducting public health awareness campaigns; construction of
rain water harvesting cisterns; construction and rehabilitating water networks; design
and implementing an expanded solid waste management system.
o Agriculture: Providing extension services; conducting training and public awareness
campaigns on safe use of pesticides and other agricultural products; construction of
agricultural cisterns, and initiating of school garden demonstration program.
Design wages and salary scale system.
Country: Palestine - West Bank & Gaza Strip.
Date: 2002 -2002
Client: Care International- Palestine Mission.
Project
background &
objective:
CARE International was needed to conduct a comparative study of employees’
compensation package, which aimed mainly to provide an unbiased/scientific rationale for
setting and modifying the salary & wages scale.
For that purpose, CARE In has contracted GCT to implement this required study in
professional and objective manner. The specific objectives to be achieved through this
assignment were to:
o Review and analyze the job descriptions.
o Conduct a comparative study which pairs CARE jobs with averages of similar jobs in
other 4 organizations that working in West Bank & Gaza Strip namely (USAID, Anera,
Save the Children and World vision).
o Identify salaries paid by the 4 employers for the work performed excluding allowances
for all categories.
o Study the social benefits offered by those employers, including working hours, health
insurance, maternity conditions… etc.
Design a Comprehensive Strategic Plan for the coming 3 years.
Country: Palestine - West Bank.
Date: 2000 -2000
Client: ASHTAR for Theatre Productions and Training, Funded by Care International.
Project
background &
objective:
ASHTAR is a non-profit NGO that was established in 1991 in Jerusalem in order to launch
the first theatre-training program which targeted the school students. After few years it
inaugurated its second base in Ramallah and succeeded in turning this base into ongoing
places for providing its services and achieving its programs objectives.
Within this context and to maintain the continuation of its success as well as the internal
development process, it was planned to develop a comprehensive strategic plan that
determines the future objective and the main activities toward achieving these objectives.
To this end, CARE International has taken the initiative to assist ASHTAR in developing its
strategic plan, and contracted GCT to provide the required consultancy services. The main
objective of this assignment was to evaluate & design a comprehensive strategic plan for
ASHTAR for the coming 3 years (2000-2003).
Design a Comprehensive Strategic Plan for the coming 5 years.
Country: Palestine - West Bank.
Date: 2000 -2000
Client: Al-Masrouji Trading company, LTD.
Project
background &
objective:
The Masrouji Group is specialized company in importing, distributing and manufacturing of
pharmaceuticals. It has several offices located in different sites in Palestine. In order to
streamline its business activities across its different operations and offices in preparation for
the expected future growth, it has contracted GCT to provide consultancy services toward
development of strategic plan for the coming five years.
The main objective of this assignment was to follow up the company’s strategic plan in the
next 5 years in order to make an accurate assessment of strengths, weaknesses,
opportunities and threats of its products, and to identify what are the types needed by the
market and how it can be marked locally and regionally.
Design &Development of National Youth Plan.
Country: Palestine - West Bank.
Date: 2000 -2000
Client: National Youth Planning Secretary, Ministry of Youth and Sports- Funded by SIDA.
Project
background &
objective:
With establishment of Palestinian National Authority and building the key actors in the
Palestinian governmental body, the Ministry of Youth and Sports was formed to focus on
youth (their needs and priorities) who is considered the real future of society with its
various dimensions, which in turns has established a general administration of youth to be
responsible for undertaking this difficult task.
The general administration of youth since its foundation has succeeded in providing
different services that are based mainly on cultural programs, sports, social,
artistic, scientific, volunteer and recreational through development and implementation
of annual plans that been studied and built on the basic needs and priorities of this age.
For the purpose of maintain the continuation and sustainability of these activities and
achievements, the National Youth Planning Secretary (Ministry of Youth and Sports) has
contracted GCT to provide consultancy services that revolved around designing and
writing a national youth plan. This assignment was aimed mainly at formation of the
regulatory framework for vanguards to give them the freedom and space for planning,
implementation and be represented under one institutional framework.
Market Study for Cosmetics Products in West Bank and Gaza Strip.
Country: Palestine - West Bank & Gaza Strip.
Date: 2000 -2000
Client: Al-Masrouji Trading company, LTD.
Project
background &
objective:
The Masrouji Group is specialized company in importing, distributing and manufacturing
of pharmaceuticals. It has several offices located in different sites in Palestine. In order to
streamline its business activities across its different operations and offices in preparation
for the expected future growth, as well as to maintain its position among other companies
in Palestine that working in the same field, it has contracted GCT to provide consultancy
service to conduct market study for cosmetics products in West Bank & Gaza Strip.
The main objective of this study was to conduct an in depth market analysis of cosmetics
products sector in Palestine in order to accurately evaluate the key strengths ,
weaknesses, opportunities and threats of the market of cosmetics .
Market Study for Mineral Water in West Bank and Gaza Strip.
Country: Palestine - West Bank & Gaza Strip.
Date: 2000 -2000
Client: Al-Masrouji Trading company, LTD.
Project
background &
objective:
The Masrouji Group is specialized company in importing, distributing and manufacturing
of pharmaceuticals. It has several offices located in different sites in Palestine. In order
to streamline its business activities across its different operations and offices in
preparation for the expected future growth, as well as to maintain its position among
other companies in Palestine that working in the same field, it has contracted GCT to
provide consultancy service to conduct market study for Mineral Water in West Bank &
Gaza Strip.
The main objective of this study was to conduct an in depth market analysis of Mineral
Water sector in Palestine in order to accurately evaluate the key strengths , weaknesses,
opportunities and threats of the market of Mineral Water .
Market Study for Home Supplies in West Bank and Gaza Strip.
Country: Palestine - West Bank & Gaza Strip.
Date: 2000 -2000
Client: Al-Masrouji Trading company, LTD.
Project background
& objective:
The Masrouji Group is specialized company in importing, distributing and manufacturing
of pharmaceuticals. It has several offices located in different sites in Palestine. In order
to streamline its business activities across its different operations and offices in
preparation for the expected future growth, as well as to maintain its position among
other companies in Palestine that working in the same field, it has contracted GCT to
provide consultancy service to conduct market study for Home Supplies in West Bank
& Gaza Strip.
The main objective of this study was to conduct an in depth market analysis of Home
Supplies sector in Palestine in order to accurately evaluate the key strengths ,
weaknesses, opportunities and threats of the market of Home Supplies.
Market Study for electrical equipments in west bank and Gaza Strip.
Country: Palestine - West Bank & Gaza Strip.
Date: 2000 -2000
Client: Al-Masrouji Trading company, LTD.
Project background
& objective:
The Masrouji Group is specialized company in importing, distributing and
manufacturing of pharmaceuticals. It has several offices located in different sites in
Palestine. In order to streamline its business activities across its different operations and
offices in preparation for the expected future growth, as well as to maintain its position
among other companies in Palestine that working in the same field, it has contracted
GCT to provide consultancy service to conduct market study for Electrical Equipments
in West Bank & Gaza Strip.
The main objective of this study was to conduct an in depth market analysis of Electrical Equipments sector in Palestine in order to accurately evaluate the key
strengths , weaknesses, opportunities and threats of the market of Electrical Equipments
Capacity Building of Palestinian Engineering Association.
Country: Palestine - West Bank, Jerusalem.
Date: 1999 -1999
Client: Palestinian Engineering Association, Jerusalem Office.
Project
background &
objective:
Palestinian Engineering Association is one of the most important trade unions in Palestine
because of its important role in serving the homeland and citizens. It aimed mainly to work
on organizing the engineering profession, develop and build the capacity of Palestinian
engineers to achieve an actively participate in economic development , create a conducive
environment for creativity and innovation development to serve the community from one
hand and to provide technical services in professional manner from the other hand. In
addition to participate in development of engineering, professional and industrial education
and training programs, as well as to promote the cooperation and coordination with
professional engineering associations at regional and international level.
Within this context, PEA has contracted GCT to provide consultancy services toward
building its institutional capacity to ensure the continuation of the internal development
process.
The main objective of this assignment was to develop a manual including administrative
organization, organizational structure, general specializations and job descriptions for
Palestinian Engineering Association / Jerusalem branch. This manual aimed to be a
reference to PEA by providing sufficient clarifications about administrative principles,
organizational foundations and divisions based on the applicable system in PEA. It consists
of two main parts (organizational structures and job descriptions).
Assessment and capacity Building of Palestinian Water Authority.
Country: Palestine - West Bank &Gaza.
Date: 1999 -1999
Client: Palestinian Water Authority.
Project
background
& objective:
The water sector in West Bank & Gaza Strip, is considered as one of the most important strategic
sectors in Palestinian Authority.The existing Palestinian institutions were restricted to operating
and participating in an extremely limited range of activities regarding water supply administration,
including operation and maintenance. Therefore, there has been no chance of promoting a new
water institution, nor strengthening the existing ones to be involved in formulating water plans and
strategies for Palestinian Territory.
A considerable disparity appeared between growing needs and the services supplied in water
sector, large parts of the community, especially in rural which deprived of any kind of services,
and the infrastructure had not been developed in these area. Moreover, the water infrastructure
installations in urban areas have deteriorated over the past thirty years which led to become
insufficient and unable to meet the community needs.
Within this context , it is important to start the development and reform process in key actors in
palestinian water sector At the forefront Palestinian Water Authority. For that purpose, PWA has
contracted GCT to provide consultancy services toward assessment and building its institutional
capacity ,to ensure the continuation of internal development process. The main objective of this
assignment was to provide technical support to the financial and administration department in
PWA to develop new organizational and functional structures , general specializations, job
description and payroll system.
Final Evaluation of Physical Plan Project (MOPIC).
Country: Palestine - West Bank.
Date: 1999 -1999
Client: Ministry of Planning and Administrative Development, Formerly Ministry of Planning and
international Cooperation, Funded by NORAD.
Project
background &
objective:
Physical Plan Project is a three years projects developed and implemented by Ministry of
planning and international cooperation (MOPIC). The main objective of this evaluation which
implemented by GCT was to assess and evaluate the Physical Plan Project and help (MOPIC)
in designing physical plan for the Palestinian territory in the west bank & Gaza Strip.
Capacity Building & Organizational Review of Palestinian Central Bureau of Statistics
(PCBS). Country: Palestine - West Bank.
Date: 1999 -1999
Client: Palestinian Central Bureau of Statistics (PCBS).
Project
background &
objective:
The Palestinian Central Bureau of Statistics as one of the key govermental bodies in PNA,
aimed mainly to develop and enhance the Palestinian official statistical system based on legal
reference that organize the process of data collection and utilization for statistical purposes.
Within this context, and to participate in development and reform process of Palestinian
ministries and other govermental bodies, PCBS has contracted GCT to provide consultancy
services relating to conducted an organizational review and build its institutional capacity.
The main objective of this assignment was to reorganizing PCBS‘s Administration
Department and General Services by reviewing the organizational structure and job
descriptions in accordance with its future missions and stated objectives taking into
consideration the relationship with other departments and units.
Technical and
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Regional Economic Status analysis study for target geographic regions served by the
TVET institutions.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This study was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank .
The survey teams for MTC/GCT developed the regional economic status analysis study
by reviewing and collecting regional economic status and workforce data on the target
geographic regions (South Region, Hebron and Bethlehem, the Central Region, Ramallah
and Jericho). This study was able to identify market gaps, economic and industry clusters
and private and public sector employment throughout Palestine. And provided an analysis
of the regional economic status of four governorates of the West Bank and how this
relates to, and/or informs the further development of a range of Technical and Vocational
Education and Training Centers and the TVET programs they offer.
The Study
objective:
Analysis the regional economic statues at the target areas to identify market gaps,
economic and industry clusters and private and public sector employment by
reviewing past reports and data.
Analyze workforce needs arising from the growing potential of new industrial zones
by conducting surveys with over 550 employers and ministry officials, small, medium
and large employers.
Analysis of data and identification of growth indicators.
The study conclusions:
There are clear areas where action is needed immediately:
A national framework for TVET is needed as soon as possible.
TVET Centers must be better prepared to train the workforce for the growth
industries and become more strategic in their development and delivery of courses.
If the economy continues to grow and political stability is maintained, ongoing
expansion will result in a skills shortage as current TVET courses of study and
curriculum programs do not address the critical shortages. Other countries turn to
skilled labour migration.
Planned TVET system reform is being out-paced by economic growth and political
changes in the region.
Training methodologies and approaches need to be modified for small business
clusters.
Stronger emphasis and effort needs to be placed on TVET institutions and employers
partnering to address all of the issues affecting the workforce, not just training in
vocational skills. Employers are definitely interested in employability skills training,
not only for the emerging workforce, but the current workforce as well.
Regional Economic Action Plan for the target geographic regions (Hebron,
Bethlehem, Jericho and Ramallah), based on outcomes of regional economic status
analysis. Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This plan was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank .
After refining the collected data for the Regional Economic Status study the survey team
was able simultaneously to develop an Action Plan for the targeted regions which
included economic indicators, suggestions for potential growth and industry development
in industrial zones, training needs, potential employer partnerships, refinements to the
TVET Institute curricula and identification of employment clusters. The survey team
included teacher, student, and employer so the student will be able to share their
experiences in learning the process of conducting a Gap Survey, teacher to present their
overall impressions of the need for upgrades in the training institutions and employer
connections, and employer to make correlations between economic future opportunities
and the courses and skills taught at the institutions. After the survey and conducted the
action plan the TVET League and institutions were informed by MTC/GCT on the gaps
identified in the schools and the economic indicators for each of their regions.
The Study
objective:
Developed regional economic action plan for TVET institution including suggestions
for potential growth and industry development, training needs, and potential employer
partnerships for each region.
Gap Analysis study with clear recommendation about current TVET services and
the current and future vocations and skills.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This study was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank .
To conduct this Gap analysis, the Survey Teams visited TVET institutions and collected
general data on the framework, infrastructure, safety needs, teacher and training needs,
satisfaction of the students and reviewed both internal League factors and external factors.
The analysis study was developed through research and analysis of 7 of the 15 TVET
institutions that are members of the VET-NGO League of TVET Centers in Palestine, and
focused on the current view of TVET programs in Palestine by training providers,
employers, students and other stakeholders, based on an examination of current literature,
surveys, focus groups and field interviews conducted by the MTC/GCT team. The results
were to inform the VET-NGO League to upgrade and modernize vocational education and
training programs to enable improved employment and employability options for
Palestinian youth. This involved, as a baseline, strengthening provisions for effective
school to work transition consisting of a well organized bridge between VET-NGO
League TVET Center courses and the demand for skilled labour in the growth sectors of
Palestine.
The Study
objective:
Upgrade and modernize vocational education and training programs to enable improved
employment and employability options in Palestinian.
Evaluated capacity and needs of VET-NGO Centers, and training related to viable industry
clusters and employer needs, capacity of the VET-NGO League to oversee vocational
education and programming.
Compared current employer perceptions of public and private TVET and the expectations
employers have for an improved workforce.
Analyzed the role of all partners- government, NGOs, employers and social sector partners.
The study
conclusions:
The system is not supported by a consistent national policy framework and there is not an
industry developed regulatory framework for the registration and certification of centers and
teachers. The current national system is fragmented giving very little direction to TVET
institutions.
The VET-NGO League is suffering from poor internal and external collaboration with
partners, employers and stakeholders who could support their system. Weak linkages
between the TVET system with the private sector is a factor behind the poor progress in
TVET program development.
Programs offered at VET-NGO League member institutions in general are viewed by
employers and the public as out-dated and not comprehensive. There is no uniform
certification system where students are assessed and certificates are awarded for mastery of
skills sets and vocational requirements driven by industry demand.
TVET graduates are lacking employability skills and targeted populations, such as females,
low income and marginalized students are not getting comprehensive services and attention.
Staff may possess vocational training knowledge, but lack teaching skills, technological
skills and modern and update methods of teaching.
Buildings, classrooms, materials, equipment and teaching aides are all outdated and lacking
in most TVET institutions.
Most TVET Centers are operating on 30% of the funding needed to just maintain
operations. Clearly, the League as a whole will need to focus on methods for increasing
financial support to the centers.
Design a comprehensive action Plan for TVET-NGO League.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This action plan was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank .
The plan designed to assist the TVET-NGO League Centers in addressing the gaps, it was
suggested that the League take a more proactive role as a training entity with the capacity
to set standards which assure consistent, high-quality training and assessment services for
the future workforce. To achieve this approach, a Strategic Vision for the league was
suggested that included overarching actions that the League should take on behalf of all of
the member organizations and in addition, immediate, short-term and long-term action
items were identified for each of the seven institutions in our study. And the League use
the action plan as a guide for addressing gaps in the system and that each centre work
with staff and stakeholders to develop their own Whole Center Plans.
The Study
objective:
Improve and strategize the responsiveness of TVET partner institutions to the current
and future needs of the private sector work force, focusing on sectors with great
opportunities for employment and job creation.
The study
conclusions:
The overall process steps of the Association:
The Association should be the authority to supervise the training centers in vocational
and technical training.
Obtaining the approval of the Ministry of Labour and the Ministry of Education and
Higher Education of the Palestinian Authority to be responsible for the registration
centers, vocational and technical training for current and be responsible for the quality
of training and assessment services.
As supervisory authority on the training, the Association should focus on reviewing
the results achieved by the vocational training centers and technical assistance centers
and vocational and technical training to be have the flexibility to prove that the
individual approach to training provides good results for employers and industry.
The association of simplified criteria designed to assess the quality of training in
vocational training centers and technical standards and to unify, control the
qualifications and certificates awarded to students.
Determine the criteria above can be used by vocational training centers and technical
voluntarily to improve their programs.
Association should ensure that the teachers and trainers in the field of technical and
vocational training and industrial trainers have the required competencies and
qualifications. And have criteria for evaluation and training of teachers and trainers.
Association should ensure that trainers have the skills and professional qualifications
relevant to the industry in the commercial and industrial areas covered by the
vocational training centre and technical support.
Association should be sure that training and assessment strategies and methodologies
meet the requirements of the training programs offered by the centers of technical and
vocational training.
Provide training for the current workforce as a means to further develop relationships
with employers and strengthen the Palestinian labour.
Conduct analysis study for potential opportunities and partnerships with planned
industrial zones (privet sectors). Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This study was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank.
the study advises on the status of new and emerging industrial zones in the West Bank, so
the MTC/GCT teams conduct this analysis study to identify potential partnerships with the
private sector and the planned industrial zones, identifying opportunities to connect
institutions with employers, such as on-the-job opportunities, employer forums,
enhancements to employer advisory councils, direct hires, private sector sponsorship of
scholarships, apprenticeships and jobs for graduates through Meetings with the Palestine
Industrial Estate and Free Zone Authority (PIEFZA), Chambers of Commerce, VET-
NGO League Centers, and individual employers in the industrial zone (Hebron,
Bethlehem, Jericho and Ramallah).
The Study
objective:
Identify potential partnerships with the private sector and the planned industrial zones and
developed the relationships between them with TVET institution.
The study
conclusions:
The VET-NGO League should::
Develop stronger relationships with employers, Chambers of Commerce, Unions and
Industry Associations in the Industrial Zones
Develop a monitoring and evaluation system of the activities and outcomes within the
centers and the Industrial Zones to demonstrate compliance and successful results
Establish Multi-TVET Center arrangements where a single industry can draw on
specialization from a range of TVET Centers
Develop a plan to expand and enhance current training programs to move to a holistic
approach, incorporating vocational, as well as employability skills needed on the job
Include the unique skill set requirements of small businesses and wholesale/retail into
vocational training
Develop Training Networks with industry through MOUs and work attachments that
are validated through skill assessments and certification
Develop training for the incumbent workforce and industry clusters
Hold regular Business Forums with the Industrial Zone employers
Develop specialized curricula modules for soft skills such as marketing, social
networking, customer service, etc.
Provide supportive services to employers such as training for their current workers,
management and financial skills, budgeting, human resource issues, etc.
Conduct analysis and design an action plan of the delivery training and
apprenticeship models within vocational sectors.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This was a part of the (West Bank TVET Project) which was developed in accordance
with the Save the Children Federation, MTC International Development Holding
Company and General Consulting and training company. The objective of over all the
project is to improved quality and relevancy of TVET education of partner institutions,
through development of strategic directions and strategic relationships, and cooperation
with the private sector in the west bank.
The MTC/GCT Team developed an analysis of the existing delivery training models,
including apprenticeships, also contributed information on international and U.S. models
that have been very successful in developing employer/institution partnerships such as the
U.S. One Stop Workforce system, Job corps Employer Councils and OJTs, Career
Cluster projects and international Industry Certifications through national vocational
qualifications systems. MTC/GCT team had worked with both private sector and
individual institutions to structure and consummate commercial deals, and with many
employers, unions and industry associations in the U.S, and employers in Palestine,
Jordan and Egypt to develop a relationship with Palestine TVET institutions and
partnership opportunities between the League institutions and employers.
This plan designed apprenticeship models which can be used by the TVET institutions
after identified the high demand vocations in the various geographical regions and
assessing the capabilities of the institutions and affected industries to take advantage of the
opportunities. The apprenticeship program developed for training students in the required
skill sets while apprenticing with an employer in their career cluster. And the team
identified skills sets and mechanisms for employer training and validation of skills in over
90 locations in 9 clusters which have been developed with industry input in the U.S. and
adapted in multiple countries.
The Study
objective:
Evaluations of existing delivery models.
Improve TVET delivery models and standardization, in partnership with the private
sector and stakeholders.
Develop a model apprenticeship program for high demand vocations.
Structure and develop mutually beneficial commercial transactions between the
private sector and TVET institutions.
Conduct a series of 3 workshops with all interested League members.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This was a part of the (West Bank TVET Project) which was developed in accordance
with the Save the Children Federation, MTC International Development Holding
Company and General Consulting and training company. The objective of over all the
project is to improved quality and relevancy of TVET education of partner institutions,
through development of strategic directions and strategic relationships, and cooperation
with the private sector in the west bank.
The MTC/GCT Team conducted three workshops to League members on partnerships
and formal agreements available with the private sector by using private partnership (PP)
models, private sector formal agreements and MOUs that have been successful in other
countries as models for developing a League approach.
First workshop was for centre directors, to build capacity of needed managerial skill sets
necessary for understanding relationships and partnering with others to effectively
accomplish strategic goals. The Second workshop was to build capacity for
communication and networking skill sets. The last one was held by the National Center
for Construction Education and Research (NCCER).
The Study
objective:
Teach and familiarize League members with types of partnerships and formal
agreements available with the private sector.
Conduct capacity building assessments programs for individual TVET institutions
based on gaps and capacity analysis.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan.
Study
background:
This assessment was a part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank.
The rationale for capacity building is based on the premise that the delivery of essential
knowledge and skills, along with side-by-side mentoring, tied to both short and long term
goals will provide a framework for sustainability. In the case of capacity building for the
League TVET centers MTC/GCT team used a process along with the Regional Economic
Status Analysis Report, the Regional Economic Action Plan, and the GAP Analysis
Report.
The MTC/GCT Team had provided capacity building training for each of the 7 TVET
institutions, as well as the League office, with the expertise of MTC and GCT in training
and the skills to support them so that they are market demand-driven. GCT has developed
and implemented hundreds of capacity building courses in the West Bank, Jordan and
Egypt which allow it to support the staff of the League institutions on refinement of their
curricula and systems.
Capacity building for TVET trainers consisted of numerous classroom management
strategies; how learning occurs; evaluation techniques; leadership and group dynamics;
administrative skills for teachers; using the NCCER Content Learning system; and
teaching strategies.
The 7 TVET institutions are:
Young Women’s Christian Association (YWCA).
Dar Al Kalima College.
Lutheran World Federation Training Center (LWF).
Al Bir Vocational Training Center (VTC).
Palestinian Polytechnic University (PPU).
Salesian Technical School (STS).
Talitha Kumi College.
The Study
objective:
Build the capacity of League TVET centers partner institutions to become more
responsive to the needs of the private sector.
Conduct a Whole Center Plan for TVET-NGO League.
Country: Palestine / West Bank (Hebron, Bethlehem, Jericho and Ramallah).
Date: 2010- 2011
Client: Save the Children / Funded by USAID. Implemented by MTC International Development
Holding Company, LLC (MTC) USA and General Consulting and Training (GCT)
Palestine.
Expertise: Regional economic analysis, gap analysis, analysis study, workshops, capacity building
assessment, action plan, whole center plan
Study
background:
This plan was the last part of the (West Bank TVET Project) which was developed in
accordance with the Save the Children Federation, MTC International Development
Holding Company and General Consulting and training company. The objective of over
all the project is to improved quality and relevancy of TVET education of partner
institutions, through development of strategic directions and strategic relationships, and
cooperation with the private sector in the west bank.
MTC/GCT/ team developed the whole centre plans to help each school collaborate with
their staff using a supplied template to develop their own whole centre plans. Several
attempts were made to accomplish this task, including training of the schools, meetings,
and other follow-up activities. Developing the whole centre plans in collaboration with the
centers and tied future capacity building needs with the GAP analysis report. Seven major
gaps in the national TVET system and the training programs of the NGO-TVET League
were identified in the GAP Analysis.
The TVET-NGO League Centers began developing Whole Center Plans to address the
specific needs of each centre and to begin to evaluate their overall system approaches and
opportunities at each centre. These Plans have been started with very basic information
and identification of short-term and long-term. Action Steps, as well as information on
governance, curricula and current programs offered. The centers will need to continue a
process of staff and stakeholder input and review to further develop each action step and
the activities necessary to remediate gaps and continue to develop demand driven
programs and relationships with industry.
The Study
objective:
The development of the whole centre plans was to help each institution at the TVET-
NGO League Centers develop their own whole centre plan.
Provide suggestions for each centre on opportunities for relationships with
employers in industrial zones and through training networks.
Support to the European Commission in the assessment of the employability
situation of Area C, in the West Bank of the Occupied Palestinian Territory (oPt)
and formulation of a program to support TVET in Area C.
Country: Palestine- West Bank – Area C.
Date: 20/01/2012- 31/05/2012
Client: European Training Foundation (ETF), TVET supporting program, implemented by
Transtec.
Study
background:
The European Training Foundation (ETF) is a specialized agency of the European Union
based in Italy; it provides advice and assistance to the European Commission and 30
partner countries for the reform of human capital development policies & helps transition
and developing countries to harness the potential of their human capital through the
reform of education, training and labour market systems.
In light of a direct request of the European Representative office in West Bank and in
cooperation with GIZ , it has formulated a TVET support program for three governorates
of the West Bank, Bethlehem ,Hebron, and Nablus which aimed to support TVET
institutions to deliver more relevant training that equips Palestinians with the
qualifications required by the labour market , then in 2011 the office of the European
Union Representative in WB&GS asked ETF to carry out an assessment of employability
in Area C. So ETF contracted GCT by Transtec to carry out this study through provision
of the required expert to achieve the study objectives by working and cooperating with
other experts in this mission.
The Study
objective:
The main objective of this study is to support the European Commission in the assessment
of the employability situation of Area C, in the West Bank and formulation of a program
to support TVET in Area C by conducting the following :
A qualitative assessment of the knowledge, skills and abilities of the labour force in
targeted areas and its capacities to access the labour market.
A qualitative and quantitative assessment of the job opportunities in the targeted
areas.
Recommendations for future interventions, including a mapping of partners
operating already in area C.
A digital map of labour data in the area C, based on the labour force survey data of
the West Bank.
Training
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International
Sector
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About us
The GIZ is abbreviation for German term which is (Gesellschaft für
Internationale Zusammenarbeit) mean in English society for
international cooperation, as a federal enterprise it supports the
German Government in achieving its objectives in the field of
international cooperation for sustainable development. It offer demand-driven, tailor-made and effective services for
sustainable development in more than 130 countries worldwide, through applying a holistic approach based on the
values and principles upheld in German society, to facilitate change and empower people to take ownership of their own
sustainable development processes. It works on behalf of the German
Federal Ministry for Economic Cooperation and Development, and
works for the German Federal Foreign Office in the security sector
and for various other German ministries in the fields of culture and
social affairs.
German development cooperation with the Palestinian Territories and
GIZ’s work, are based on the Palestinian reform and development plan,
and the priority areas of cooperation agreed between the German Government and the
Palestinian Authority. GTZ which is now part of GIZ has been operating in the Palestinian Territories since the1980s, by
focusing on water, sanitation and waste disposal, economic reform, employment and the job market, institutional and
civil society capacity building and other areas of reform and development plans.
The beginning of the cooperation between GCT and GIZ was in the year of 2006 and it continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and GIZ were in conducting training programs in different fields for its benefit,
and for the benefit of Palestinian Ministry of Interior (MOI) and number of Palestinian municipalities (such as Nablus
and Tulkarem municipality) by funding these training programs, which were as following:
o Training programs for GIZ :
PPrreeppaarriinngg aanndd wwrriittiinngg rreeppoorrttss,, mmeemmooss aanndd aaddmmiinniissttrraattiivvee ccoorrrreessppoonnddeennccee:: it conducted on July 2012 in Jordan with trainer
Mr. Fathi Yassin. Its main objectives were to familiarize participants with efficient tools and methods to develop their abilities to
achieve effective written communications, by focusing on the preparation and drafting reports, letters, correspondences, records,
memorandums and minutes. Teach them how to avoid the negative aspects of writing, common mistakes in the administrative
writing by conducting practical training for individuals & groups on the administrative writing - with heavy emphasis on (the
language art – presentation art - and using shapes& charts). And to identify the correct writing for administrative reports and
correspondences within work environment (internal or external letters, administrative decision, speeches, and memorandums).
PPeerrffoorrmmaannccee aapppprraaiissaall:: this program was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills; it conducted in
2011 in Jordan with trainer Mr. Fathi Yassin from Jordan , its main goals were to give
participants the basic knowledge for the performance appraisal of the employees and
develop the skills to implement policies and systems that related to them to effectively
reflected on their work within the institution, develop the capabilities and skills of the
participants in preparation the different models of assessing and identify the key
elements of these models, develop their skills to identify standards ,functional
dimensions and choosing the best effective means to evaluate performance.
MMaannaaggeerriiaall sskkiillllss aanndd mmaannaaggeemmeenntt ooff mmooddeerrnn ooffffiiccee:: conducted in Cairo 2009, it
was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills, and aimed to provide participants with the modern
concepts of management, its dimensions and activities , and to focus on the entrance of "continuous learning" and rehabilitation of
employees in the administration office to achieve the excellence and self-motivation.
MMaannaaggeemmeenntt aanndd lleeaaddeerrsshhiipp sskkiillllss:: conducted in Cairo 2007 with
trainer with trainer Munir Habashy from Egypt, its main targets were
to develop the management and leadership skills of the participants
by providing them with essential information for effective
Management kills, view and discuss the practical experience and the
management, leadership roles, and to develop the attitudes, skills and
how it reflects on their performance and their organization's
performance efficiently.
o Training programs for MOI/ funded by GIZ :
MMaannaaggeemmeenntt ttiimmee aanndd wwoorrkk pprreessssuurreess:: conducted in Ramallah2011 (twice) with trainer Mrs. Maali Akroush and Mr.
Hisham Hamdieh from Jordan, the main objectives were to teach participants how to formulate strategies for time management,
identify “time wasters” and apply techniques to eliminate them from their daily routine, and how to save time and establish personal
and professional priorities to focus on them.
PPrreeppaarraattiioonn sskkiillllss ooff tteecchhnniiccaall aanndd aaddmmiinniissttrraattiivvee rreeppoorrttss:: 2011 Ramallah, its main targets were to identify the role of reports in
the administrative process, effective reporting standards, and improve the performance of the participants in the preparation and
writing report.
CCoommmmuunniiccaattiioonn sskkiillllss:: conducted in 2011 Ramallah, its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication, develop their writing skills, and
provide them with the skills of the effective communication.
RRiisskk mmaannaaggeemmeenntt aanndd iittss aapppplliiccaattiioonnss iinn ppuubblliicc iinnssttiittuuttiioonnss:: 2011 Jordan with
trainer Mr. Issa Al Daher from Jordan, the main objectives were to identify recent
trends in risk management institutions, how to assess risks and determine the degree
of risk, identify the methodology for risk management and teach the participants on
the most important practices and tools in risk assessment of institutions, and how to
prepare risk management plan.
MMaannaaggeerriiaall aanndd ssuuppeerrvviissoorryy sskkiillllss:: conducted in 2011(twice in May and
September) and 2010 in Ramallah with the trainer Dr. Hannah Qaqish from Jordan,
this program was aimed to identify the modern management concepts, the
framework of the administrative process, the basics of administrative thinking, and
skills of planning and follow-up management, identify the human personality and the
approach of how to deal with other.
PPrreeppaarraattiioonn aanndd rreeppoorrttss wwrriittiinngg:: carried out in Ramallah 2011 with trainer Dr.
Hannah Qaqish from Jordan and in 2010 with trainer Mr. Munir Habashy from
Egypt. Its main targets were to identify the role of reports in the administrative
process, effective reporting standards, and improve the performance of the
participants in the preparation and writing report.
AAddmmiinniissttrraattiivvee ssyysstteemm:: 2011 Ramallah, the main objectives of this program were to
identify the modern management concepts, the framework of the administrative
process, identify the role of reports in the administrative process, and give
participants the necessary skills to develop administrative and strategic plans and
formulate a regulatory frame work that enhance the institutions needs.
TThhee bbeehhaavviioorraall ssyysstteemm:: conducted in 2011 Ramallah, the main objectives were to
provide participants with techniques and methods that lead to effective benefit from
the available time and develop plans to exploit it in the best way, provide them with
basic concepts in the creativity skills and how to face the development and
improving of the work climate, the basic concepts in the negotiation and the
strategies, tactics of negotiation, the successful negotiator, and develop the staff for
incentives by identify characteristics of the effective incentive system.
PPllaannnniinngg aanndd iimmpplleemmeennttaattiioonn bbuussiinneessss sskkiillllss :: Ramallah 2010, the main targets
were to provide participants with in-depth knowledge about the administrative functions for managers and supervisors focusing on
the planning function, and give them the necessary skills to develop administrative and strategic plans and formulate a regulatory
frame work that enhance the institutions needs.
TTiimmee mmaannaaggeemmeenntt:: conducted in Ramallah 2010 with trainer Mr. Munir Habashy from Egypt, its main goals were to identify the
basic concepts in time management, its organization, its philosophy, and how to save time and establish personal and professional
priorities to focus on them.
PPrroobblleemm--SSoollvviinngg && DDeecciissiioonn--MMaakkiinngg:: 2010 Ramallah, the main objectives of this program were to provide the participants with
the modern scientific method in making administrative decisions and develop their skills and to overcome the obstacles they face in
solving problems and decisions making.
EExxeeccuuttiivvee sseeccrreettaarryy:: was carried out in 2010 in Ramallah, the main goals of it were to hone the skills of the participants to the
administrative and secretarial work in process of modern office management and follow-up the office business to increase work
efficiency, develop of their behavioral skills for the secretarial and prepare them psychologically to do their job duties.
TTrraaiinn ooff TTrraaiinneerrss ((TTOOTT)):: 2010 Ramallah, with trainer Dr. Hannah Qaqish from Jordan, the main targets were to provide
participants with the needed skills and capabilities to carry out training, and provide them with modern training methods.
o Training programs for Palestinian municipalities staff / funded by GIZ :
IInntteennssiivvee ccuussttoommeerrss ccaarree ttoo aacchhiieevvee eexxcceelllleennccee:: this program was one of GCT central training programs, conjunction with
several companies and Palestinian institutions which are interested in developing its staff skills; it conducted in Jordan 2011, with
trainer Fathi Yassin from Jordan. The main targets were to identify the importance of excellence in customer service, standards of
excellence on the competitors and the means of achieving them, and identify the modern strategies that used to outperform
competitors.
Development of creative skills of office managers and executive secretaries: this program was one of GCT central training
programs, conjunction with several companies and Palestinian institutions which are interested in developing its staff skills; it
conducted in Ramallah 2011 with trainer Mr. Munir habashy from Egypt. The main goals of it were to hone the skills of the
participants to the administrative and secretarial work in process of modern office management and follow-up the office business to
increase work efficiency, develop of their behavioral skills for the secretarial and prepare them psychologically to do their job
duties.
Preparation of management consultant / Part 1: this program was one of GCT
central training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills; it conducted in Jordan
2010, 2006 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were
to familiarize participants with the concept and management of job description, and
provide them with the necessary skills to prepare the organizational structures , job
descriptions and integrated plans.
Train of Trainers (TOT): 2009 Ramallah, the main targets were to provide
participants with the needed skills and capabilities to carry out training, and provide
them with modern training methods.
The distinctive manager and development of administrative performance: carried out in 2008 in Ramallah, it was one of GCT
central training programs and aimed to identify the participants with the director role in the administrative process, in the pursuit to
move him from appointed manager, to his position as a leader and influential director, and to identify the directors with the
characteristics of the distinctive manager and the modern curriculum for administrative development.
Excellence in customer service: it
conducted in Jordan 2006 , the main
objectives were to recognize the importance
of excellence in the service of customers,
standards of excellence and means to achieve
them, develop the participants' technical
skills, provide them with the concepts and
basic knowledge needed to build effective
relationship with customers, identify the new
methods to deal with customers and maintain
them, and the most important tools that study
and measure the accredited satisfaction with
the services provided.
Preparation of management consultant /
Part 2: it aimed to provide participants with information about the general concepts and detailed strategic and administrative
planning as a function of the administrative process, and how to build comprehensive strategic and administrative plans as an
important element in the process of preparing the managing consultant. It was one of GCT central training programs and conducted
in Amman 2006.
(UNDP) is the UN's global development network; it advocates for change and connects countries to knowledge,
experience and resources to help people build a better life in 166 countries, working with them on their own solutions to
global and national development challenges.
As a partner in the UNDP's development network, the over-arching mission of the Programme of Assistance to the
Palestinian People (PAPP) is to work on the fulfillment of Millennium Development Goals (MDG's) which agreed on by
world leaders in 2000 which were represented by and an ambitious agenda for reducing poverty and improving lives,
especially with respect to the development of the Palestinian people. UNDP/PAPP focuses on areas of democratic
governance, poverty reduction, crisis prevention and recovery, energy and environmental policy, information and
communications technology, and economic development.
The beginning of the cooperation between GCT and UNDP was in the year of 2003 and it continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and UNDP
were in conducting training programs in different
fields for its benefit, and for the benefit of Palestinian
Ministries such as Ministry of finance(MOF) and
Ministry of Local Government (MoLG) and number
Palestinian municipalities and joint services councils
in different Palestinian governorates by funding these
training programs, which were as following:
Train of Trainers (TOT): conducted in 2011 in Ramallah for Ministry of Finance/ funded by UNDP, with trainer Dr. Hannah
Qaqish from Jordan, the main targets were to provide participants with the needed skills and capabilities to carry out training, and
provide them with modern training methods.
Proposal development and project management: 2011 Ramallah with trainer Mr. Ayman Al -Mashni, the main objectives of
this program were o provide a comprehensive view of the process that takes place in project management, proposal writing,
fundraising and communications, and to provide an opportunity to the participants to understand the specifics of steps that they
need to follow during this process.
Train of Trainers (TOT): 2010 in Ramallah for Ministry of Local Government/ funded by UNDP, with trainer Dr. Hannah
Qaqish from Jordan, the main targets were to provide participants with the needed skills and capabilities to carry out training, and
provide them with modern training methods.
SPSS program: 2010 in Ramallah for Ministry of Local Government/ funded by UNDP, with trainer Mr. Ayoub Ayoub, its main
targets were to teach the participants how to utilize both Excel and SPSS programs to serve in managing the obtained data from
the application of the Local Government integrity Tool Kit through the application of its concepts and techniques.
Training System (performance summit ( : 2007 in Ramallah/ funded by UNPOS (United Nations Office for Projects Services),
it aimed to provide a capacity building training to the project‘s staff members in MoLG, to enhance their skills in communications,
negotiation, mediation, presentation, facilitation and in priority planning (needs assessment).
Train of Trainers (TOT): conducted in 2007 (twice in Ramallah and Cairo) and in 2006 in Jordan, its main targets were to
provide participants with the needed skills and capabilities to carry out training, and provide them with modern training methods.
Proposal writing & fundraising: it was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills, conducted (three times) in 2005 in Ramallah with trainer
Mr. Ayman Al –Mashni and Mrs. Catherine Ebadi, the main goals were to learn the participant how to write project proposals and
its contents, and to identify concept of fundraising.
Proposal writing & public relation: conducted in 2004 in
Ramallah and Gaza with trainer Mr. Yacoub Hamdan from
Jordan, its goals were to identify the process of proposal
writing, its types, and assisting techniques, and to identify
the meaning and the importance of public relations and
how build a comprehensive PR Program.
Joint services councils between present and the future
vision: carried out in 2004 in Ramallah as a workshop to
the stakeholders of the Local Rural Development Program
(LRDP), the main objectives were to bring the main
stakeholders of the LRDP together to reflect on LRDP’s
progress to date particularly regarding the relationship
between the Ministry of Local Government (MLG) and the
joint councils for services, planning and development
(JCSPD), provide them an opportunity to review and
analyze the policies and approaches of MoLG to promote and sustain the model of the (JCSPD), discuss and build a consensus on
priorities and directions for the future of LRDP , provide an opportunity to stakeholders, LRDP staff, representatives from
(JCSPD) and the Association of Palestinian Local Authority (APLA) to exchange and share information about current and future
expectations.
Project Management: conducted in 2003 in Ramallah, Gaza and Bethlehem, its goals were to identify projects based on
community priorities and the need for future sustainability of projects, identify the stages of project management cycle and the
prerequisites, features, and challenges of each stage, set financial plans for the proposed projects at different stages of the project
cycle, and how to monitor and evaluate the financial status of the project frequently.
Annual planning & report writing: 2003 in Hebron and Gaza, its main targets were to identify the planning function, its types,
main stages and assisting model and techniques, identify the meaning, importance, and types of technical, administrative and
financial reports, provide participants with skills of writing and presentation.
Chemonics was established in 1975, and working in more than 150 countries to help its
clients, partners, and beneficiaries face difficult challenges, from political instability to
limited healthcare to a lack of market infrastructure by working together to find and
implement innovative projects that achieve development impact. Its mission is to help people live healthier, more
productive, and more independent lives.
Chemonics and USAID (the funded) were developed many projects to support the Palestinian Authority such as PA
Capacity Enhancement project and Palestinian Justice Enhancement Program.
The objective of the PA Capacity Enhancement project was to strengthen of
the institutional capacity of the Palestinian Authority (PA) ministries and
institutions including the Ministry of Finance, the Ministry of Transportation,
the Ministry of Public Works and Housing, the Ministry of Interior, and the
Ministry of
Telecommunication and Information Technology, as a part of this project
there was a Center Of Excellence program (COE) which included several
training programs for the previous ministries. Whereas the objective of the
Palestinian Justice Enhancement Program was to improve of the capacity of
justice sector institutions, legal professionals, and civil society, while
increasing public knowledge of and respect for law and the justice sector by
building more capable and credible institutions and increases public confidence in the system.
The beginning of the cooperation between GCT and Chemonics was in the year of 2009 and it continued for the
following years, and hope to continue for the coming years.
The cooperation aspects between GCT and Chemonics were in conducting training programs in different fields for the
benefit of Palestinian Ministries and judicial system by funding these training programs, which were as following:
Forgery Detection for Judges:: Conducted in 2014 in Ramallah with trainer Mr. Amjad Attieh from Jordan.
Customer Relationship: This training programme has conducted within Palestinian Justice Enhancement Program (PJEP)
framework in cooperation with high judicial council; it targeted the Palestinians courts staff from different governorates (312
Participants). It held for 15 times (2 training days for each programme) during November /December 2012, with a total of 30
training days, 180 training hours. It has delivered by three of amazing training experts who are; Mr. Munir Habashi from Egypt,
Dr. Hanna Qaqish and Mr. Hisham Hamdia from Jordan.
The main objectives of this capacity building programme were to:
Provide participants with the detailed knowledge about the main and new
principles of dealing with internal and external population (clients).
Equip participants with the necessary skills required to enable them to practice
the logical, practical and suitable methods, techniques simple and safe, means
using the more modern models available and used worldwide.
Change the attitude of participants toward the relation and interaction with
internal and external customers and divert them from negative to positive
direction.
Know the practices of the negative personal conversation and its impact on
public.
Know the communication concepts and methods to be addressed to and dealt with customers such as listening, face to face
conversation, telephone conversation, convincing, reading, writing and starting professional dialogues.
Know the types of customers (public), external and internal.
Know the first impression of the customers about the Organization and how it is formulated whether it is negative or positive.
Know what are the requirements of quality of service needed to the public.
Know what are the general theories to deal with the public and their complaints and suggestions.
Know the methods of how to combat work pressures.
Scientific methods to detect forgery and counterfeiting in documents and signatures: This training programme has
conducted within Palestinian Justice Enhancement Program (PJEP) framework in cooperation with high judicial council; it
targeted the Palestinians courts staff from different governorates (24 Participants). It held for 2 times (2 training days for each
programme) during November 2012, with a total of 4 training days, 24training hours. It has delivered by criminal expert Mr.
Amjad Atiya from Jordan.
The main objectives of this capacity building programme were to:
Acquire the participants of the necessary skills to detect all types of counterfeiting and forgery on official documents, pictures
of fraud and how to screen the documents.
Acquire the participants of lines analysis skills.
Acquire the participants of the necessary skills to detect fraud on the documents
using chemical erasure and volatile inks and the material and moral fraud.
Know the methods of checking seals and official documents, and to know the
security measures in circulation and classification of documents.
Acquire the participants of necessary skills, scientific and practical methods to
detect forgery in signatures and documents, by the naked eye.
Change the trends of participants about the process of detecting forgery and the
importance of implementing the skills that acquired through training efficiently.
Effective communication skills: Conducted for the benefit of Ministry of National Economy on May 2012, with trainers Mr. and
Hisham Hamdieh from Jordan. Its specific goals were to familiarize participants with the channels of communication
(communication theory) and the quality of the written and oral communication, development of their writing skills, and provide
them with the skills of the effective communication.
Land registration systems and the settlement of land: carried out in Ramallah 2011 with trainer
Taiseer Al -Assaf from Jordan, its main objectives were to familiarize participants from judges on the
distinguished Jordanian experience in the field of land settlement and how the application in Jordan,
identify the law of the land settlement, and how to carry out the selection, survey and valuation of Lands
and estimation methods which applied in this field in Jordan.
Team work Building: conducted six times in 2010, 2009 in Ramallah and Jericho with trainers Mr. Yacoub Hamdan, Helmi Sari,
and Hisham Hamdieh from Jordan, Mr. Munir Habashi from Egypt and Mr. Hani Samara from Ramallah for the five ministries.
The main objectives of this program were to provide the participants with the basic concepts of team building and developing their
skills in teamwork, building and managing teams, give participants the skills for the division and distribution of teams within the
work environment, and learn how to form a management team.
Institutions Guide of self-assessment ( Guide standards): carried out for five times in 2010,2009 in Ramallah with trainer Mr.
Yacoub Hamdan from Jordan for the five ministries, its main targets were strategic planning and its standards in implementation
,monitoring and evaluation, identify the standards of administrative operations, relations management with stakeholders and how
to identify the customer needs and achieve their satisfaction by building relationships with them, identify the financial standards in
planning , budgeting, implementing and conducting the financial assessment.
Effective communication skills: conducted for five times in 2010, 2009 in Ramallah and Jericho
with trainers Mr. Helmi Sari, and Hisham Hamdieh from Jordan, and Mr. Munir Habashi from Egypt
for the five ministries. Its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication,
development of their writing skills, and provide them with the skills of the effective communication.
Management of development and change: carried out in Ramallah and Jericho for five times
in2010, 2009 for the five ministries with trainers Mr. Yacoub Hamdan from Jordan and Mr.
Ahmed Ragheb from Egypt. The main objectives were to identify the change and its reactions, stages
and dynamics of change, Model McKenzie for change, agenda for change, the difference between
the director and commander, and who manages and lead the change and development.
Administrative and behavioral system for the
distinctive manager: 2010 Ramallah, the main
objective was to provide the participants with modern concepts of management,
its dimensions and the main activities of the administration and the basics of
behavioral skills.
Customer service (theoretical and on job training): this program was
conducted nine times for the offices of Ministry of Interior and Ministry of
Transportation in these governorates (Ramallah, Bethlehem, Hebron, Qalqilya,
Tulkarem, Salfit, Jenin, Nablus) with trainers Dr. Hannah Qaqish and Mr. Helmi
Sari from Jordan. This program was divided into two parts which were theoretical training and practical training by visiting sites,
and its main objectives were to recognize the distinguished service and its importance, build an awareness of the philosophy of
care of the citizens (clients) and identify the methods and practical tools which can be applied in this field, and determine the
different types of client.
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, Its main targets were to
familiarize participants with the channels of communication (communication theory) and the quality of the written and oral
communication, development of their writing skills, and provide them with the skills of the effective communication and how to
deal with others.
Administrative and behavioral system: conducted in 2009 Ramallah (twice in July and August) with Dr. Hannah Qaqish from
Jordan, the main goals were to identify the meaning of management and the planning function, how to plan, set goals and diagnose
the nature of the functions, provide participants with required knowledge and skills to build teams and its types, and to develop the
oral communications skills between individuals and the art to listen.
Development of managerial and behavioral skills: Ramallah 2009, the main goals were to identify the meaning of management
and the planning function, how to plan, set goals and diagnose the nature of the functions, provide participants with required
knowledge and skills to build teams and its types, and to develop the oral communications skills between individuals and the art to
listen.
Administrative system for the distinctive manager: the main target was to provide the
participants with modern concepts of management, its dimensions and the activities of the
administration; it carried out in Ramallah 2009.
Behavioral system for the distinctive manager: 2009 Ramallah , the main objectives
were to provide participants with techniques and methods that lead to effective benefit
from the available time and develop plans to exploit it in the best way, provide them with
basic concepts in the creativity skills and how to face the development and improving of
the work climate, the basic concepts in the negotiation and the strategies, tactics of
negotiation, the successful negotiator, and develop the staff for incentives by identify
characteristics of the effective incentive system.
Effective communication skills: conducted in Ramallah 2012 with the trainer Mr. Hisham Hamdieh from Jordan for the benefit
of Ministry of National Economy as a part of Investment Climate Improvement project (ICI) which funded by USAID. The main
objectives were to familiarize participants with the channels of communication (communication theory) and the quality of the
written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication.
The Belgian development agency (BTC) was established in 1999 and the
Belgian Law of 1999 on international cooperation laid down the objectives and priorities of
Belgian development cooperation. It contributes to the efforts of the international community
and works towards a society that provides present and future generations with sufficient
resources to build a sustainable and fair world and to eliminate poverty in the world, by supporting more than 200
cooperation projects in some 20 countries in Africa, Asia and Latin America, and provide guidance to development
programs for the account of the Belgian state and other commissioners.
Palestine has been a partner country of Belgian cooperation since September 2000; it has been working on various
programs to improve the quality of life, and the global care in the Palestinian Territory through the reduction of mortality
and morbidity due to cardiac and congenital ailments in children and adults, and focusing on education and local
government.
The beginning of the cooperation between GCT and BTC was in the year of 2005 and it continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and BTC were in conducting training programs in different fields for the benefit
of Palestinian Ministry of Local Government represented by several municipalities by funding these training programs,
which were as following:
Crisis management: conducted in Ramallah 2009 with trainer Mr. Fathi Yassin from Jordan, its main goals were to identify the
differences between the crisis and the conflict between the (tensions), clarify the causes of conflict, and provide participants with
the skills to deal with crisis and conflict in the work environment.
Leadership skills: carried out in Ramallah 2009, it aimed to identify the
dimensions of the leadership process, leadership skills and abilities, provide the
participants with the necessary skills of the effective leadership.
Communication and networking skills: Ramallah 2009, its main targets were to
familiarize participants with the channels of communication (communication
theory) and the quality of the written and oral communication, development of their
writing skills, and provide them with the skills of the effective communication and
how to deal with others and build relationships.
Executive secretariat skills: the main goals of this program were to hone the skills of the participants to the administrative and
secretarial work in process of modern office management and follow-up the office business to
increase work efficiency, develop of their behavioral skills for the secretarial and prepare them
psychologically to do their job duties, it carried out in Ramallah 2009.
Performance appraisal: conducted in 2009 in Ramallah with trainer Dr. Hannah Qaqish from
Jordan, its main goals were to give participants the basic knowledge for the performance
appraisal of the employees and develop the skills to implement policies and systems that related
to them to effectively reflected on their work within the institution, develop the capabilities and
skills of the participants in preparation the different models of assessing and identify the key
elements of these models, develop their skills to identify standards
,functional dimensions and choosing the best effective means to
evaluate performance.
Basic skills for staff of security officers in companies, public
institutions, private sector and banks: this program was one of
GCT central training programs, conjunction with several companies
and Palestinian institutions which are interested in developing its staff skills; it conducted in 2009 in Jordan with trainer Mr.
Mohammed Samara from Jordan, its main objectives were to develop the skills of staff who work in the
security field by conducting practical exercises to meet the various security situations that may be
exposed, teach them how to put a security plan in order to raise the efficiency of the staff and security
officers to gain the needed skills, train them on the correct methods to write security reports, and how
to deal with VIPs and provide security protection.
Proposal writing & fundraising: it conducted in 2005 in Ramallah with trainer Mr. Ayman Al –
Mashni and it aimed to teach the participant how to write project proposals and its contents, and to identify concept of fundraising.
Internews is an international non-profit organization was formed in 1982; it has offices in
Africa, Asia, Europe, the Middle East, Latin America and North America and works in
more than 70 countries. Internews' mission is to empower local media worldwide to give
people the news and information they need, the ability to connect and the means to
make their voices heard by providing resources to the communities to produce local
news and the independent information. In order to achieve these goals it works to train
both media professionals and citizen journalists on introducing innovative media
solutions, increasing coverage of vital issues and helping establish policies needed for
open access to information in different countries.
The cooperation aspects between GCT and Internews were in conducting training programs in different areas for the
benefit of numbers of Palestinian local media (radio and television), and the Negotiation Affairs Department by funding
these training programs, which were as following:
Strategic planning and administrative organization: conducted in 2011 Ramallah with trainer Dr. Hannah Qaqish from Jordan
and in Gaza with Mr. Sami Abu Alroos , its main targets were to provide participants with the meaning of management and the
position of strategic planning in the administrative process, identify the management square, the concept of strategic planning its
benefit ,its obstacles and the differences between strategic and operational planning, and how to analyze the work of the
organization/ institution in preparation for the strategic planning by using SWOT Model.
Managerial Skills in the Media (TV.Radio): 2008 Ramallah, the main goals were to
provide participants (TV, and Radio stations owners, directors and mangers) with practical
skills in running TV and radio stations, identify the modern management concepts and its
dimensions with different management styles, analyze and highlight the knowledge of the
market entry and achieving best practice in the excellence management.
The arts of marketing and sales for the advertising campaigns: carried out in
Ramallah 2008 with trainer Mr. Munir habashy from Egypt, its targets were to improve
the marketing and selling skills of the station's salesperson in using marketing standards and tools, analyze the effective
promotional techniques that contribute to successful marketing, and highlight the importance of the print and promotional
advertisements in improving and raising the stations sales.
The following table shows the names of television and radio stations that
benefited from previous training programs which were funded by Internews:
Name of station Name of station Gama TV Bldna TV
Pal-media Radio shabab FM
Farah Radio & TV Raya FM
Radio Tariq Al-Mahabe Al Noor TV
Alahlam FM Manbar Alhuriya TV
Jenin TV Alfajer TV
Radio Bethlehem 2000 Al ru'ah TV
Isis Radio Nablus TV
Wattan TV Nawras TV
Palestine News Network Al mustaqbal Foundation
Save the Children is the leading independent organization
creating lasting change in the lives of children in need in the
United States and around the world. It works with organizations, governments, non-profits and a variety of local partners
in more than 50 countries to transform children’s lives by providing families and communities with the tools they need to
break the cycle of poverty. Save the Children is one of the largest U.S. nongovernmental organizations working in the West Bank and Gaza
addressing the immediate humanitarian and long-term development needs of children and adults, and it committed to
build the capacity of and empower its local partners (in its offices in Nablus, Halhoul, Ramallah, Gaza City and
Jerusalem) to design, implement, sustain and monitor local development programs over the long term.
The cooperation aspects between GCT and Save the Children were in conducting training programs in different areas
for its benefit, and for the benefit of the vocational and technical training institutions, which were as following:
Managerial and behavioral skills for the distinctive manager: conducted in Ramallah 2011 with trainer Dr. Hannah Qaqish
from Jordan, its main targets were to provide participants with techniques and methods that lead to effective benefit from the
available time and develop plans to exploit it in the best way, provide them with basic concepts in the creativity skills and how to
face the development and improving of the work climate, the basic concepts in the negotiation and the strategies, tactics of
negotiation, the successful negotiator, and develop the staff for incentives by identify characteristics of the effective incentive
system, and to provide them with modern concepts of management, its dimensions and the activities of the administration.
Communication and networking skills: Ramallah 2011, its main targets were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication, development of their writing skills,
and provide them with the skills of the effective communication and how to deal with others and build relationships.
National Center for Construction Education and Research (NCCER): conducted in 2011Ramallah with national expert Mr.
Martin Kenison, the main targets were to familiarize participants with an introduction to NCCER training, the communication for
learning, leadership group dynamic, administration and classroom management, teaching strategies to certify teachers as
internationally recognized NCCER-Industry trainers, who are eligible to provide training and certification for other trainers and
students.
Proposal writing & fundraising: this program was one of GCT central training programs, and conducted in 2010 in Ramallah with
trainer Mr. Ayman Al –Mashni
and it aimed to teach the
participant how to write project
proposals and its contents, and to
identify concept of fundraising.
proposal writing & fundraising:
it was one of GCT central
training programs, held in 2012 in
Ramallah with trainer Mr.
Ayman Al –Mashni, the main
goals were to teach the participant
how to write project proposals
and its contents, and to identify
concept of fundraising.
EUPOL COPPS is the is the European Union Co-ordinating Office
for Palestinian Police Support, which was started on January 2006, as
an important element in the improvement of security in the Palestinian Territories by support the Palestinian Authority
in taking responsibility for law and order.
The specific aim of the mission is to contribute to the establishment of sustainable and effective policing arrangements,
and to advise Palestinian counterparts on criminal justice and rule of law that related aspects under
Palestinian ownership, in accordance with the best international standards, and in co-operation with the EU institution-
building programs conducted by the European Commission, and with other international efforts in the wider context of
the security sector, including criminal justice reform.
The cooperation aspects between GCT and EUPOL COPPS
were in conducting training programs in different areas for its
benefit, which were as following:
Statistical analysis: conducted in Ramallah 2011, it aimed to further
develop and sustain the professional skills of statistic unit in the PCP,
and to teach them how to utilize SPSS program.
Managerial skills and management of modern office: conducted in Cairo 2009, it was one of GCT central training programs,
conjunction with several companies and Palestinian institutions which are interested in developing its staff skills, and aimed to
provide participants with the modern concepts of management, its dimensions and activities , and to focus on the entrance of
"continuous learning" and rehabilitation of employees in the administration office to achieve the excellence and self-motivation.
Diakonia is a Swedish organization for international
development co-operation was founded in 1966 by five Swedish
churches and has regional offices in Africa, Asia, the Middle East and
Latin America as well as local offices in most of the 30 countries; it
supports more than 400 partner organizations in about 30 countries.
Its goal is a fair and sustainable development in which living standards
for the most vulnerable people are improved, and democracy, human
rights and gender equality are respected.
The cooperation aspects between GCT and Diakonia were in
conducting training programs in different areas for its benefit, which
were as following:
Proposal writing & fundraising: this program was one of GCT central
training programs, and conducted in 2010 in Ramallah with trainer Mr.
Ayman Al –Mashni and it aimed to teach the participant how to write
project proposals and its contents, and to identify concept of fundraising.
Grants management and logical framework approach: carried out in
Jerusalem 2009 with trainer Dr. Hannah Qaqish from Jordan, the main
goals were to familiarize participants with the logical way to manage and
benefit from grants, and how to choose projects to use these grants.
The Finland government through the representative office of Finland
in Ramallah working on promote the bilateral relations between the Government of Finland and the Palestinian Authority,
by this office which aims at ensuring the sustainability of Finland's development cooperation with the Palestinians by
delivering aid efficiently and work for closer local aid coordination according to the Paris Principles of good aid donor
ship and EU guidelines. Within its support to the Palestinian Authority, Finland cooperated in many development projects
in different Palestinian life aspects such as education sector, land registration, water and sanitation sector, and security
sector. Regarding to the educational aspect, it has supported the development of the Palestinian education sector since 1997
through the Palestinian Finnish Education Programme (PALFEP), which aiming to improve the Palestinians quality of life
through the improved quality of education, support arrangement of education, and enhancement of the quality of teaching
in the Palestinian Territories. This program consisted of three phases; the two phases were focused on improving the
quality of basic education as well as effective education administration, whereas the third focuses on the capacity building
of the Ministry of Education.
The cooperation aspects between GCT and Finland government were in conducting training programs in different areas
for the benefit of Ministry of education as a part of (PALFEP), which were as following:
Leadership skills: carried out in Ramallah 2007 with trainer Mr. Munir habashy from Egypt, it aimed to identify the dimensions
of the leadership process, leadership skills and abilities, provide the participants with the necessary skills of the effective
leadership.
Crisis management: conducted in Ramallah 2007, its main goals were to identify the differences between the crisis and the
conflict between the (tensions), clarify the causes of conflict, and provide participants with the skills to deal with crisis and
conflict in the work environment.
The modern management of human resource: 2007 Ramallah, the targets were to provide participants with knowledge of
modern management expertise that applied successfully in the management and development of human resource, according to the
contemporary science methods, the required behavioral skills and technical resources to manage the human resources effectively.
UNRWA is the United Nations Relief and Works Agency for Palestine
Refugees in the Near East, which was established by the United Nations
General Assembly resolution 302 (IV) of 8 December 1949 and began operations on May 1950 following the 1948
Arab-Israeli conflict, to carry out direct relief and works
programs for Palestine refugees. And in the absence of a
solution to the Palestine refugee problem, the General
Assembly has repeatedly renewed UNRWA's mandate to
continue provides assistance, protection and advocacy for
some 5 million registered Palestine refugees in Jordan,
Lebanon, Syria and the occupied Palestinian territory,
pending a solution to their plight, and these services
encompass education, health care, relief, camp
infrastructure and improvement, community support,
microfinance and emergency response, including in times of
armed conflict.
The beginning of the cooperation between GCT and
UNRWA was in the year of 2003 and it continued for the
following years, and hope to continue for the coming years.
The cooperation aspects between GCT and UNRWA were
in conducting several training programs for its benefit in different fields of which were:
CCuussttoommeerr SSeerrvviiccee:: A series of 4 programs were held in April 2014 in Ramallah and Jericho with trainer Mr. Hisham Hamdieh
from Jordan.
DDeevveellooppmmeenntt ooff MMiiddddllee MMaannaaggeemmeenntt SSkkiillllss:: two courses of this programme were held in February 2013 in Jericho targeted the
UNRWA middle management staff by Dr. Hanna Qaqish from Jordan. The main objective was to establish a team of middle
managers on community level within UNRWA staff who will be able to articulate staff role and responsibilities as managers
clearly, manage the performance of staff direct reports effectively, capitalize on employees’ natural motivators for success,
determine the best way to communicate throughout the organization, learn and apply the principles of being a manager, benefits
and procedures of effective delegation and finally to uncover staff strengths as a coach. The training included several key
management topics such as managerial skills, communication, delegation, motivation and the performance management process.
MMoonniittoorriinngg && EEvvaalluuaattiioonn:: it was held in Ramallah in 2012 with trainer Mrs. Nadia Saad for the staff of job creation program
(JCP). Its main objectives were to identify the meaning of monitoring, its importance and types, the components of the monitoring
system and its methods, types of monitoring indicators, the meaning of evaluation, its
types, methods, and its importance and the difference between monitoring and
evaluation.
FFiinnaanncciiaall aannaallyyssiiss && aaddmmiinniissttrraattiivvee ddeecciissiioonn:: carried out in Jordan 2012 with trainer
Mr. Issa Al Daher from Jordan, it was one of GCT central training programs & the main
objectives were to familiarize participants with how to conduct the analysis of financial
statements, familiarize them with the importance of financial planning and budget
estimates, and to provide them with the scientific methods in making administrative
decisions.
Performance appraisal: conducted in 2011 in Jordan with trainer Mr. Fathi Yassin from Jordan, it was one of GCT central
training programs and aimed to give participants the basic knowledge for the performance
appraisal of the employees and develop the skills to implement policies and systems
that related to them to effectively reflected on their work within the institution, develop
the capabilities and skills of the participants in preparation the different models of
assessing and identify the key elements of these models, develop their skills to identify
standards ,functional dimensions and choosing the best effective means to evaluate
performance.
Strategic planning and human resources development : conducted in 2006 Ramallah
with trainer Mr. Mohammed Hassan, its main targets were to provide participants with
the meaning of management and the position of strategic planning in the administrative
process, identify the management square, the concept of strategic planning its benefit ,its
obstacles and the differences between strategic and operational planning, how to achieve
the human resources development, and how to analyze the work of the organization/
institution in preparation for the strategic planning by using SWOT Model.
Proposal writing & fundraising: this program was one of GCT central training
programs, and conducted in 2005 Ramallah with trainer Mrs. Catherine Ebadi, it aimed to
teach the participant how to write project proposals and its contents, and to identify concept of fundraising.
Community-based rehabilitation and special education: carried out in Ramallah 2003, the main goals were to identify the
disability and how to deal with various disabilities, playing as a method of education and support the child improvement areas,
how to organize the environment of rehabilitation centers, and provide participants with an introduction on the special education,
its goals and methods.
CARE international is a non- governmental, non -profit humanitarian organization that seeks to end
poverty by developing the capacities of governmental bodies and civil society organizations to empower
the poor, and to help vulnerable people to live in dignity and to realize their rights.
It works in West Bank & Gaza with and through local partners to mitigate the impact of the
occupation on Palestine households, with special emphasis on women and children, and focus on strengthening the
capacity and self-reliance of Palestinian households, civil society organizations and public institutions, and working to
achieve these objectives by drawing upon local resources and support from CARE International to promote innovative
solutions to the problems facing Palestine, and to promote dignity, social justice and democracy within marginalized
segments of Palestinian society.
The beginning of the cooperation between GCT and CARE international was in the year of 2000 and it continued for
the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and CARE international were in conducting several training programs for its
benefit in different fields which were:
Proposal writing & fundraising: this program was one of GCT central
training programs, and conducted in 2005 Ramallah with trainer Mrs.
Catherine Ebadi, it aimed to teach the participant how to write project
proposals and its contents, and to identify concept of fundraising.
Project design: carried out in Ramallah and Gaza in 2005 with trainer Mr. Ali
Shaar, the main objectives were to identify the project, how to choose projects
and analyze the causes and effects to make decisions about project’s type,
determination of project’s objectives, the proposal’s components, the
preparation and implementation stage of project, and identify the
performance standards and measuring methods.
Monitoring & Evaluation: conducted in Ramallah and Gaza in 2005 with trainer Mr. Alia Shaar, and the main objectives were to
identify the meaning of monitoring, its importance and types, the components of the monitoring system and its methods, types of
monitoring indicators, the meaning of evaluation, its types ,methods ,and its importance and the difference between monitoring
and evaluation.
Strategic planning: conducted in Ramallah 2000 with trainer Mr. Khalil Najm for the benefit of Ashtar Theatre, the targets were
to provide participants with the general concepts of the strategic planning as a major function in the administrative process, and
how to build a comprehensive strategic plan which will lead to the excellent performance of the company.
The Adam Smith Institute is an independent, non-profit, and non-partisan institute was
founded in the 1970, to educate the public about free markets and economic policy, and
to inject sound ideas into the public debate. It works with policymakers to deliver real
change, and to make free market ideas reality by promoting libertarian and free market
ideas through research, publishing, media commentary, and educational programs. It’s famous by its pioneering work on
privatization, deregulation, and tax reform, and for its advocacy of internal markets in healthcare and education.
The beginning of the cooperation between GCT and Adam Smith Institute was in the year of 2003 and it continued for
the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and Adam Smith Institute were in conducting several training programs in
different fields for the benefit of the negotiations affairs department by funding these training programs, which were:
Development of the ceremony skills and reception art (Protocol Skills): 2008 Ramallah, the main objectives were to
familiarize participants with art of the protocol (the importance and role), how planning and implementing meetings, celebrations,
conferences, and programs visit the guests, the art of etiquette and proper handling, provide them with time management skills in
the area of reception and meetings and the VIP reception skills.
Communication skills: conducted in 2005 in Ramallah, its main targets
were to familiarize participants with the channels of communication
(communication theory) and the quality of the written and oral
communication, development of their writing skills, and provide them
with the skills of the effective communication.
Develop the skills of the internet and email: conducted in Ramallah
2004, its main target was to develop the participants’ skills in dealing
with internet and emails.
Development management skills: conducted in Ramallah 2003 with
trainer Samir Beydoun, the main objective was to provide the participants
with modern concepts of management, its dimensions and the main
activities of the administration.
Management and behavioral skills for the distinctive employee:
Ramallah 2003, the main objective was to provide the participants with
modern concepts of management, its dimensions and the main activities
of the administration and they role in this process.
Swedish Organization for Individual Relief (IM/SOIR)
The Swedish Organization for Individual Relief is one of the key civil organization that plays a big
role in the field of disability , it started its work in Jerusalem in 1966 to target the persons with
intellectual disabilities.
It started its activities according to the conviction of "Every child can learn and all individuals are
equal in rights without discrimination, and they have the right for human dignity”. It started to
integrate children and adults with intellectual disabilities in their local communities in different areas in cooperation with
the humanitarian organizations, associations & centers in the local communities by starting projects for training,
rehabilitation, education and vocational training for persons with intellectual disabilities.
The cooperation aspects between GCT and SOIR were in conducting
training programs for its benefit, these training programs were as the
following:
MMooddeerrnn MMooddeellss aanndd AApppprrooaacchheess ooff OOccccuuppaattiioonnaall TThheerraappyy:: The main
objective of this program was to build the capacities of SOIR’s Day
Centre staff to be able to use modern models and approaches of
Occupational Therapy through a distinctive combination between
theoretical and on job training, in order to ensure the proper
implementation of these models and approaches in the center daily
work. This included three sub- programs on three different modern
models which were: Assessment from an Interdisciplinary approach (IDT) and family involvement, Integrated Model,
The Development, Individual Difference, Relationship based Model (DIR Floor time). These sub- program was
implemented in a weekly basis during the period between October 2013 and February 2014. It is worth to mention that
SOIR’s Day Center was established in 1982 to enable boys and girls/young men and women to enjoy their right to
develop their personality, talents and creativity, as well as their mental and physical abilities.
EEnngglliisshh GGrraammmmaarr ((QQuuaalliittyy aassssuurraannccee iinn wwrriittiinngg EEnngglliisshh llaanngguuaaggee rreeppoorrttss,, ppllaannss aanndd ccoorrrreessppoonnddeennccee)):: This capacity
development program was implemented earlier in September 2013 by Dr. Fahmi Al- Abodi. It aimed to ensure the
quality in writing skills in English language in reports, plans and correspondences for SOIR staff. It has covered a
number of key related topics such as but not limited to :Verb tenses, Spelling and pronunciation, sentences fragments,
run on sentences ,wrong use of articals and preposition, and subject verb agreement.
FFiinnaanncciiaall MMaannaaggeemmeenntt aanndd IInntteerrnnaall AAuuddiitt:: September 2012, it aimed at familiarizing participants with the significant
accounting principles and the basic rules for the good financial management, clarifying the financial system of the
institution , its components and the provided information, key
principles of financial management, providing participants with
knowledge about the internal audits and develop their skills for
doing business efficiently and effectively,
And providing the elements of the administrative and financial
control and rationalization of expenditure.
LLaaww iinn PPaalleessttiinnee:: October 2012,it conducted by trainer Dr. Khaled
Talahma. It aimed at building the participant’s knowledge on
Palestinian laws particularly on commercial laws, tax and financial
laws
PPrrooppoossaall wwrriittiinngg && ffuunnddrraaiissiinngg:: it was one of GCT central training
programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills in 2005
in Ramallah with trainer Mr. Ayman Al –Mashni. The main goals
were to learn the participant how to write project proposals and its
contents, and to identify concept of fundraising.
Istituto Agronomico per l'Oltremare
The Istituto Agronomico per l'Oltremare is the consultancy and technical assistance organ of the Italian
Ministry of Foreign Affairs on the field of agricultural science and technology. It is considered as the
technical and secentific brance of the minisrty . Its mission is to conceive and implement, on behalf of
the Italian Development Cooperation, in partnership with local people, research, studies, technical
assistance and training initiatives with the aim of reducing hunger and poverty, developing and managing agricultural and
environmental resources in a sustainable way, in the regions of interventions and development aids .
The cooperation with IAO has occurred within the framework of a development project titled “Strengthening of the
technical and administrative capacities of the MoA and development of agri-business” which implemented in collaboration
with the Palestinian Ministry Of Agricultural (MOA) and funded by Italian Ministry of Foreign
Affairs.
This project aimed at providing support for olive-growing in Palestinian Territories, increasing
the olive oil production and improving the quality of the oil produced, as well as to build the
capaicites of MOA staff (knowledge, skills, abilities) on different essential fields that required to
efficiently and effectively manage and control of human and financial resources of MOA in line
with its stated strategic objectives and goals at the individual / organizational level.
Within this context , a number of training programs were held as the following:
Human Recourses Management : the program was held in March 2013 by the trainer Dr.
Hanna Qaqish. It aimed to provide participants with the basic skills of HRM required to
manage and develop the human recourses in MOA on occupational and personal levels towards achieving the
organizational and personal goals, and to acquire the process effectively and efficiency.
Financial Management: the program was carried out by the trainer Dr. Ziad Zaghrout in March
2013. The main objetive was to provide participants with the modern skills of financial management
required to manage and save the financial recourses in MOA effectively and efficiency as a proem
for the budget of programmes.
Internal Audit: This program aimed to provide participants with modern skills of internal Audit
required for managing the public fund resources in MOA effectively and efficiency parallel with the strategic objectives and
the ministry’s plans. It was implemented by the trainer Dr. Hanna Quffa in March 2013.
GCT was cooperated with other international companies and institutions through its central plan programs, and these
companies were:
Name of companies Program title Date Place
Action Against Hunger Proposal writing and fundraising 2012 Ramallah
World Vision Proposal writing and fundraising 2012 Ramallah
The international peace and
Cooperation center (ipcc).
What's after budget
Proposal writing and fundraising
2011
2010
Jordan
Ramallah
CHF international Security and protection institutions 2011 Ramallah
Academy for Educational Development (AED) Proposal writing and fundraising 2010 Ramallah
War child international Proposal writing and fundraising 2010 Ramallah
Terre des homes- Italia Proposal writing and fundraising 2010 Ramallah
Tempus/ European Union Program Proposal writing and fundraising 2010 Ramallah
Widows- channels for communication Proposal writing and fundraising 2010 Ramallah
Red Cross Society Proposal writing and fundraising 2010 Ramallah
CHG Preparation of management consultant / Part 2 2007 Ramallah
Pfi foundation Proposal writing and fundraising 2008 Ramallah
Jerusalem legal aid and human rights center Proposal writing and fundraising 2008 Ramallah
German association of the holy land Proposal writing and fundraising 2008 Ramallah
Just Vision Proposal writing and fundraising 2008 Ramallah
Center cultural German -Franco Proposal writing and fundraising 2005 Ramallah
The International Palestinian Youth League Proposal writing and fundraising 2005 Ramallah
Ach Proposal writing and fundraising 2005 Ramallah
Mend Proposal writing and fundraising 2005 Ramallah
Visuals active media Proposal writing and fundraising 2005 Ramallah
World health organization(WHO) Proposal writing and fundraising 2005 Ramallah
Representative Office of Canada to the Palestinian
Authority Proposal writing and fundraising 2005 Ramallah
British Council Proposal writing and fundraising 2005 Ramallah
Fafo organization Proposal Writing & Fundraising 2005 Ramallah
Private
Sector - Banking Sector
- Communication Sector
- Private Companies
See more
About us
-- BBaannkkiinngg SSeeccttoorr
The Arab Bank is considered the first financial institution belonging to the private
sector in the Arab world; its mission is the driving force behind his leading role in
developing Arab economies through financing strategic infrastructural projects across
the Middle East and North Africa. It has an unmatched global Arab branch network
with 500 branches spanning 30 countries in 5 continents and prominent positions in key
financial markets and centers such as London, New York, Dubai, Singapore, Zurich, Paris, Frankfurt, Sydney and
Bahrain.
The Arab Bank offers a variety of products and services which are found to serve the needs of individuals, companies
and government agencies and other international financial institutions, which include four main areas: personal
banking, corporate and investment banking (CIB), AB private banking, wealth management, and treasury.
The beginning of the cooperation between GCT and the Arab Islamic Bank was in the year of 2003 and it continued for
the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Arab Bank were in conducting several training programs for the benefit
of the bank in different fields which were as following:
FFoorrggeerryy DDeetteeccttiioonn ssttrraatteeggiieess:: Conducted in 2015 in Ramallah with trainer Mr. Amjad Attieh from Jordan.
CCaappaacciittyy ddeevveellooppmmeenntt ooff PPaalleessttiinniiaann bbaannkkiinngg sseeccttoorr iinn uussiinngg tthhee ssiiggnn llaanngguuaaggee aanndd ddeeaalliinngg wwiitthh ppeeooppllee wwiitthh hheeaarriinngg
ddiissaabbiilliittiieess ((BBaassiicc LLeevveell)):: Conducted in 2015 in Ramallah with trainer Mr. Khalil Alawni from Palestine.
FFoorrggeerryy DDeetteeccttiioonn ssttrraatteeggiieess:: Conducted in 2014 in Ramallah with trainer Mr. Amjad Attieh from Jordan.
EEmmoottiioonnaall IInntteelllliiggeennccee:: The program was held in September 2013 by the trainer Dr. Arwa Al- Muthaffar from Jordan. It was
aimed to enhance the participants’ knowledge about the Emotional Intelligence and its applications in their work environment.
For achieving this purpose, the trainer was focused on highlighting the main related aspects to the subject which included: the
center of emotions in human brain, definition of emotional intelligence, components and principles of emotional intelligence, the
difference between mental intelligence and emotional intelligence, how the human emotions can be considered as intelligent?,
capabilities of the person who has emotional intelligence, how to know ourselves to manage our emotions and work to improve
our emotional maturation.
WWoorrkk EEtthhiiccss && EEttiiqquueettttee:: September 2013, it aimed to acquire participants the basic etiquette skills in the work environment and
enhance their knowledge about work ethics. It was tackled these two subjects from different sides. In terms of work ethics, it
focused on the definition of ethics in dictionaries- sociology- and philosophy, the goals – sources and elements of work ethics, the
nature of ethical dimension, the six pillars of personality that distinguish between the right and wrong , analysis process of ethical
dilemma. From the other side, it concentrated on the concept of etiquette, etiquette role and principles, golden rules of etiquette in
the work environment, the art of dealing and influence people, etiquette of oral and written communication.
SSuuppeerrvviissoorryy SSkkiillllss:: It was carried out in September 2013 by the Dr. Arwa Al- Muthaffar
from Jordan. Its main objectives was to address the supervisory functions from five key
aspects which are the administrative supervision, planning and administrative
o
work stress, and time Management.
SSttrraatteeggiicc MMaarrkkeettiinngg:: This programme was held in April 2013 with Dr. Aladin H. Gamei
from Egypt. Its main objectives were to familiarize participants with the concept of
marketing, how to identify consumer’s needs and wants , how do consumers choose
among products and services, how do they obtain services, role of marketing in the
organization, market research, strategic marketing plan, marketing mix, marketing strategy
application and controlling.
BBuussiinneessss PPllaannnniinngg:: This programme aimed at building and development of participants abilities and skills to be able to Identify
the key steps of the business planning process, Relate their plan to organization’s business plans and objectives, Devise, evaluate
and implement successful business plan, Develop key indicators to track progress versus the plan, Manage the budgetary aspects
of a business plan, Review and revise the business plan. It conducted in April 2013.
CCoommmmuunniiccaattiinngg eeffffeeccttiivveellyy:: This programme conducted for two times during 2012 on September and November, with trainer
Mr. Jamil Saraj from Jordan. It aimed at identifying the communication process, barriers to effective communication, verbal
communication, non-verbal communication, the art of listening, and the art of questioning, how to communicate in meetings and
components of Image.
PPrreesseennttaattiioonn SSkkiillllss:: held on November 2012. It aimed at addressing the preparing for presentations, presentation structure, using
visual aids, employing verbal and non-verbal communication tools, controlling the environment and handling questions.
MMaarrkkeettiinngg ccrreeaattiivveellyy:: held on October 2012, it aimed at addressing the creative marketing process, creativity defined barriers to
creative marketing, right brain and left brain, creativity development tools (techniques used to enhance creative thinking and
creative problem solving) and how to apply creativity at the workplace.
AAddvvaanncceedd FFiinnaanncciiaall AAnnaallyyssiiss:: it carried out in 2011 Ramallah , with trainer Dr. Moade Shubita
Jordan from Jordan, its main goals were to familiarize participants with the fundamentals of
financial analysis and its basic concepts which helps in the optimized evaluation for the bank's
performance and making appropriate credit's decision, shed light on the shortcomings in the bank
to take the necessary actions to improve performance and predict the impact of management
decisions on business results and the form of financial statements for the future, and identify the
determinant of financial statements and their implications for financial analysis.
SSeeccuurriittyy mmeeaassuurreess aanndd tthhee ttrraannssffeerr ooff ccaasshh iinn tthhee bbaannkkss: conducted in Ramallah 2011, with
trainer Mohammed Samara from Jordan. The program objective was to know what are the basic
security measures and procedures that show how to deal with criticism in terms of management,
conservation and delivery during the process of transport and delivery.
FFrraauudd aatt AATTMMss:: conducted in Ramallah 2011, its basic objectives were to identify
the techniques and methods of fraud on the ATMs and the security measures that should to be taken to overcome these
techniques and methods, and identify the golden rules for the security and the use of ATMs for customers and banks, with clarify
of the wrong general practices by banks, customers who uses of ATM.
IInntteennssiivvee ccuussttoommeerrss ccaarree ttoo aacchhiieevvee eexxcceelllleennccee:: this program was one of GCT central training programs, conjunction with
several companies and Palestinian institutions which are interested in developing its staff skills; it conducted in Jordan 2011, with
trainer Fathi Yaseen from Jordan. The main targets were to identify the importance of excellence in customer service, standards of
excellence on the competitors and the means of achieving them, and identify the modern strategies that used to outperform
competitors.
EEmmoottiioonnaall IInntteelllliiggeennccee:: 2010 Ramallah, with trainer Helmi Sari from Jordan, the main goal of this program was to familiarize
participants of the importance of emotional intelligence and how to apply it at their work.
PPrroobblleemm--SSoollvviinngg && DDeecciissiioonn--MMaakkiinngg:: conducted in 2010, 2007, and 2005, in Ramallah, the targets of it were to teach the
participants of how to make decisions more rational and wisdom, identify the ways to avoid the automatic or routine decision-
making, and how to avoid the kind of non-rational ideas, false assumptions, fears, needs, and emotions of the other crashes of the
decision-making.
SSttuuddyy aanndd aannaallyyssiiss ooff ffiinnaanncciiaall ssttaatteemmeennttss: conducted in 2009 Ramallah with trainer Hussein Ghoneim from Egypt, its main
objectives were to know the business activities as part of the operating and investment, and how to use of the financial statements
and non-financial in diagnosing potential needs.
EEffffeeccttiivvee mmaannaaggeerriiaall ssuuppeerrvviissiioonn sskkiillllss:: in 2009 Ramallah, the main targets of it were to develop the supervisory skills of the
participants by providing them with essential information for effective supervisory skills, view and discuss the practical
experience and supervisory roles, and to develop the attitudes, skills and how it reflects on
their performance and their organization's performance efficiently.
SSttuuddiieess aanndd eevvaalluuaattee tthhee eeccoonnoommiicc ffeeaassiibbiilliittyy ooff iinnvveessttmmeenntt pprroojjeeccttss:: carried out in
Ramallah 2009 with trainer Bader Nabih from Egypt, it aimed to understand the scientific
foundations to study the feasibility of the projects in terms of technical, financial and
economic development, provide the participants with skills to identify the economic
feasibility of projects through the of economic evaluation methods of the projects.
ffeeaassiibbiilliittyy ssttuuddiieess ffoorr iinnvveessttmmeenntt pprroojjeeccttss:: Ramallah 2009, the main goals were to understand the scientific foundations to study
the feasibility of the projects in terms of technical, financial and economic development, provide the participants with skills to
identify the economic feasibility of projects through the of economic evaluation methods of the projects.
TThhee sseevveenn eennttrraanncceess ttoo ssoollvvee pprroobblleemmss:: 2009 Ramallah with trainer
Ahmed Ragheb from Egypt, its specific objectives were to provide the
participants with the scientific method in making administrative decisions,
develop their skills to distinguish the decisions that need to share, and the
foundations of this participation, its benefit and problems.
AAnnaallyyssiiss ooff ffiinnaanncciiaall ssttaatteemmeennttss:: Ramallah 2008, the targets were to
know the business activities as part of the operating and investment, how to
use of the financial statements and non-financial needs in diagnosing
potential needs, determine the potential risks in quantitative and qualitative
terms, and build appropriate structure to the banking facilities and develop
the credit conditions which suited them.
PPeerrssoonnaall ffiinnaannccee:: conducted in 2005,2008 in Ramallah, its main objectives were to identify the means of financing for
individuals and the personal funding types of credit products, how to design and deliver the product's credit, identify the
procedures and methods of scholarship, pricing and follow-up, and the effective management to the personal credit.
EEffffeeccttiivvee sseelllliinngg sskkiillllss:: conducted with trainer Munir Habashi from Egypt in 2008, 2006 (twice) in Ramallah, its objectives were
to identify the responsibilities, duties of the director of sales and his role in achieving the bank's objectives, refine and develop the
skills of sales planning, zoning sales and follow-up sales quotas, identify the study methods in analysis of sales and display the
results to senior management, and identify the problems in selection of the effective sales team.
EExxcceelllleennccee iinn aaccccrreeddiitteedd sseerrvviiccee:: in Ramallah2008 whit trainer Dr. Naji Mulla from Jordan, the objectives of this program were
to recognize the importance of excellence in the service of accredited, standards of excellence and means to achieve them, develop
the participants' technical skills, provide them with the concepts and basic knowledge needed to build effective relationship with
accredited, identify the new methods to deal with accredited and maintain them, and the most important tools that study and
measure the accredited satisfaction with the services provided.
CCrriissiiss mmaannaaggeemmeenntt:: Ramallah 2007, its main goals were to identify the differences between the crisis and the conflict between
the (tensions), clarify the causes of conflict, and provide participants with the skills to deal with crisis and conflict in the work
environment.
LLeeaaddiinngg EEddggee –– TTeecchhnnoollooggiieess:: conducted with trainer Mr. Essam Ragheb
from Egypt in Ramallah 2007, the program's objectives were to identify the
management of ITS , manage the comprehensive services IT & telephony,
design, implementation and support the advanced networks, and the
management of data back-up.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 11:: this program was one of
GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills; it
conducted in Jordan (twice) in February, March of 2006 with the trainer Dr.
Hannah Qaqish from Jordan, its main targets were to familiarize participants
with the concept and management of job description, and provide them with
the necessary skills to prepare the organizational structures , job descriptions
and integrated plans.
BBaannkkiinngg ccrreeddiitt rriisskk mmaannaaggeemmeenntt:: conducted in 2006, 2005 Ramallah, its
main objectives were to identify the features of credit policies and controls
through the vision of the bank, and the legal forms of businesses and their
relationship to credit, and to identify the banking credit risk through the
evaluation of operational and financial performance of the project.
BBaannkkiinngg ffiinnaannccee:: conducted in Ramallah 2006, 2005. The main goals were
to know the various business activities as part of the operating and
investment cycles, how to use of the financial and non-financial statements in
the diagnosing of the potential credit needs, determine of the potential risks in
quantitative and qualitative terms to help the good judgment on the credit
request, and build appropriate structure to the banking facilities and develop
the credit conditions which suited them.
MMaannaaggeemmeenntt sskkiillllss:: Ramallah 2006, it aimed to provide participants with the listening, transmission and persuasion skills and the
scientific steps for the delegation of authority, enable them to deal with conflict and different management techniques within the
bank, develop their skills to determine objectives, performance problems and the standards and functional dimensions , provide them
with the knowledge and modern concepts of motivation , methods of stimulation and methods of effective leaders in the stimulus.
AAsssseessssmmeenntt ccrriitteerriiaa ooff ssttoocckkss aanndd bboonnddss:: conducted in Ramallah 2005, the main goal was to provide an introduction to show
the importance of cash flows in evaluating stocks and bonds, financial markets and institutions in which they operate and the main
criteria to evaluate them.
CCrriissiiss aanndd ssttrreessss mmaannaaggeemmeenntt:: conducted in Ramallah 2005, its objective was to identify the potential crisis and its management
tools and modern methods, in order to not affect the achieving of bank's objectives.
LLeeaaddeerrsshhiipp &&ssuuppeerrvviissoorryy sskkiillllss:: conducted in Gaza 2005 with trainer Dr.
George Fahmy from Egypt, its main target was to identify the dimensions of the
supervisory process, leadership skills, the supervisory abilities, and provide the
participants with the necessary skills of effective leadership &supervisory.
CCaarreeeerr ppllaannnniinngg:: Ramallah 2004, it aimed to identify the career planning as
part of the modern management of human resources, and recognize the main
factors that affecting it.
TThhee ddiissttiinnccttiivvee mmaannaaggeerr aanndd ddeevveellooppmmeenntt ooff aaddmmiinniissttrraattiivvee ppeerrffoorrmmaannccee:: carried out
with Dr. Hannah Qaqish in 2004 in Ramallah & Gaza and 2003 in Ramallah. The
main objectives of it were to identify the participants with the director role in the
administrative process, in the pursuit to move him from appointed manager, to his position as a leader and influential director, and
to identify the directors with the characteristics of the distinctive manager and the modern curriculum for administrative
development.
TTrraaiinn ooff TTrraaiinneerrss:: 2004 Ramallah with trainer Dr. Alaa El Din Jamie from Egypt, the main targets were to provide participants
with the needed skills and capabilities to carry out training, and provide them with modern training methods.
LLeeaaddeerrsshhiipp sskkiillllss:: 2004 Ramallah, it aimed to identify the dimensions of the leadership process, leadership skills and abilities,
provide the participants with the necessary skills of the effective leadership.
RReettaaiill iinn sseelllliinngg bbaannkkiinngg sseerrvviicceess:: Ramallah2004, its objectives were to identify the responsibilities, duties of the director of
sales and his role in achieving the bank's objectives, and identify the methods of taking advantage of the audit and evaluation sales
reports.
It was established as the first Islamic banking company operates in Palestine,
on 8/1/1995, as a public joint stock company , it started its banking activities, financial,
commercial and investment business in accordance with the provisions of Islamic
Sharia' through the main Center in al Bireh and its branches in Palestine
(nine branches and the head office).
The Arab Islamic bank is working to establish the principle of dealing with Islamic banking system as a first option to
handle bank and take an active role in promoting the economic system of the Islamic, by achieving the principle
of solidarity, taking into account the social Islamic objectives.
The beginning of the cooperation between GCT and the Arab Islamic Bank was in the year of 2007 and it continued for
the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Arab Islamic Bank were in conducting several
training programs for its benefit in different fields of knowledge & improvement as following:
TToottaall QQuuaalliittyy MMaannaaggeemmeenntt iinn BBaannkkiinngg:: Conducted in 2015 in Ramallah with trainer Mr.
Mohammad Mhaisen from Jordan.
SSttrraatteeggiieess ooff AAttttrraaccttiinngg aanndd MMaannaaggeemmeenntt ooff IIssllaammiicc BBaannkkiinngg DDeeppoossiittss:: It was held at
February 2014 by the trainer Mr. Mohammed Mhaisen from Jordan. The main objectives of
this program were to provide participants with the related knowledge, experience and skills
to attracting and management of Islamic banking deposits through highlighting of the
following topics: theoretical and practical concepts of Islamic banking deposits, kinds and
basics of working with Islamic banking deposits, methodologies and methods of preparation
and analysis of Islamic banking deposits, techniques to deal with Islamic banking deposits,
strategies for attracting banking deposits and the process of market analysis
EEffffeeccttiivvee mmaarrkkeettiinngg ffoorr ffiinnaannccee aanndd ccrroossss -- sseelllliinngg pprrooggrraammss:: Conducted in 2014 in
Ramallah with trainer Mr. Mohammad Mhaisen from Jordan.
CCrreeddiitt MMaannaaggeemmeenntt ffoorr SSmmaallll aanndd MMeeddiiuumm EEnntteerrpprriisseess-- SSMMEEss..:: Conducted in
2014 in Ramallah with trainer Mr. Mohammad Mhaisen from Jordan.
SSttrraatteeggiieess ooff AAttttrraaccttiinngg aanndd MMaannaaggeemmeenntt ooff IIssllaammiicc BBaannkkiinngg DDeeppoossiittss:: It was held
at the end of November 2013 by the trainer Mr. Mohammed Mohaisen from Jordan. The
main objectives of this program were to provide participants with the related knowledge,
experience and skills to attracting and management of Islamic banking deposits through
highlighting of the following topics: theoretical and practical concepts of Islamic
banking deposits, kinds and basics of working with Islamic banking deposits,
methodologies and methods of preparation and analysis of Islamic banking deposits,
techniques to deal with Islamic banking deposits, strategies for attracting banking
deposits and the process of market analysis.
DDeelleeggaattiioonn,, mmoottiivvaattiioonn aanndd ccrreeaattiivviittyy iinn ssoollvviinngg pprroobblleemmss:: conducted on September 2012,
with Dr. Hannah Qaqish from Jordan. It aimed at providing participants with the necessary skills
to authorize and identify the methods of its analysis and preparation, to identify standards and
functional dimensions to select the effective tools, methods in motivation, and to develop the
participants skills and provide them with creative capabilities to overcome obstacles they
face in solving the problems in work environment.
NNeeggoottiiaattiioonn SSkkiillllss:: conducted on November 2012 with trainer Mr. Munir Habashi from Egypt. The main
objectives of this programme were to identify the concept of negotiation, its properties and the
preparation for it, the main mechanisms, qualities and skills for the successful negotiator, and identify the
characteristics of the effective negotiator.
CCrreeaattiivvee TThhiinnkkiinngg:: The training programme addressed the creative process, creativity defined, barriers to
creative thinking, right brain and left brain, creativity development tools (techniques used to enhance creative
thinking and creative problem solving) and how to apply creativity at the workplace. It held on December 2012
with trainer Mr. Jamil Saraj from Jordan.
MMaannaaggeemmeenntt ooff wwoorrkk pprreessssuurreess:: delivered on October 2012 with trainer Dr. Arwa Al -Mothaffar from Jordan. Its main targets
were to identify the concept, risks and the sources of administrative pressures, methods of analysis the content of administrative
pressure, its stages and treatment tools, concept of conflict and the ways to address the conflict situations, steps to resolve conflict,
the affected factors at the level of pressure and its sources. To introduce participants to interrelationships analysis methods and self-
cases, the personal patterns and their ability to deal with administrative pressure and the conflict.
TTeeaamm wwoorrkk bbuuiillddiinngg: conducted in 2011, Ramallah with the trainer Dr. Alaa El Din Gamei from Egypt. The main objectives of
this program were to provide the participants with the basic concepts of team building and developing their skills
in teamwork, building and managing teams, give participants the skills for the division and distribution of teams within the work
environment, and learn how to form a management team.
MMaannaaggeerriiaall aanndd ssuuppeerrvviissoorryy sskkiillllss: conducted in 2011, Ramallah and continued for three days, with the trainer Mr. Issa Al Daher
from Jordan. This program was aimed to identify the modern management concepts, the framework of the administrative process,
the basics of administrative thinking, and skills of planning and follow-up management, identify the human personality and the
approach of how to deal with other.
PPrroobblleemm--SSoollvviinngg && DDeecciissiioonn--MMaakkiinngg: this program was conducted with the trainer Dr. Hannah Qaqish from Jordan in 2011
and participated in it 27 trainees from bank's staff. The main objectives of this program were to provide the participants with the
modern scientific method in making administrative decisions and develop their skills and to overcome the obstacles they face in
solving problems and decisions making.
MMaarrkkeettiinngg aanndd sseelllliinngg ooff bbaannkkiinngg sseerrvviicceess: this program was conducted in 2011 with the trainer Mr. Munir habashy from
Egypt, and aimed to provide the participants with the skills, rules and technical foundations associated with marketing of the
banking practice efficiently and effectively, give participants the ability to recognize and accommodate the new trends in bank
marketing, and provide them with the necessary skills in the formulation of the marketing strategies by banks.
EEffffeeccttiivvee ccoommmmuunniiccaattiioonn sskkiillllss : conducted in 2011, with its specific goals of familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication, development of their writing
skills, and provide them with the skills of the effective communication.
MMaarrkkeettiinngg aanndd sseelllliinngg ooff bbaannkkiinngg sseerrvviicceess: this program was conducted in 2011, Nablus with the trainer Mr. Nagy Mala from
Jordan to the bank's staff / Nablus branch, and aimed to provide the participants with the skills, rules and technical foundations
associated with marketing of the banking practice efficiently and effectively, give participants the ability to recognize and
accommodate the new trends in bank marketing, and provide them with the necessary skills in the formulation of the marketing
strategies by banks.
SSeeccuurriittyy aanndd pprrootteeccttiioonn iinnssttiittuuttiioonnss : this program was one of GCT central training programs, conjunction with several
companies and Palestinian institutions which are interested in developing its staff skills, it conducted in 2011, Ramallah and its
main goals were to provide an introduction to the concept of comprehensive security, with the entrance of theoretical and applied
side, identify the rules and requirements of the security planning for the founding of the organizations, the concept of
assessment and security survey, identify the risks and security threats that may be exposed to organizations and institutions
through access to an international agenda by the international classification, and
how to identify risks and threats, classification, and strategies of confrontation
and containment
MMaannaaggiinngg tthhee TTrraaiinniinngg PPrroocceessss ::: conducted in Cairo, 2009, it was one of GCT
central training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills. Its main targets
were to provide participants with the principles and basic concepts of the training
process and how to manage it, identify the methods and tools that are useful for
planning, implementation, monitoring and evaluation of the training activities,
and refine the skills of those involved administrative, technical and behavioral, to
manage the activities effectively.
CCuussttoommeerr RReellaattiioonnsshhiipp MMaannaaggeemmeenntt ::: conducted in 2008, Ramallah, its main objectives were to identify the methodologies
and tools that help businesses manage the customer relationships in an organized way, and identify the customer relationship
management tools include software and browser-based applications that collect and organize information about customers.
DDeevveellooppmmeenntt ooff aaddvvaanncceedd mmaannaaggeemmeenntt sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr ::: conducted in 2007, Ramallah, its main goal was
to provide the participants with modern concepts of management, its dimensions and the activities of the administration.
Al Quds Bank was established as a public share holding company in 1995, it
practices its business activities through its headquarter located in Ramallah, Al
Masyoon, as well as its various branches and offices spread all over the country. The bank operates on a modern and
highly developed basis in an effort to fulfill all economical and developmental needs of individuals, companies and
institutions, for large sectors of the Palestinian economy, including: checking accounts, term deposits, and saving
accounts available in all main currencies to serve businessmen, merchants, and individuals, and supporting the
contractors sector by issuing all kinds of warranties and providing the necessary financing for project completion and
other banking activities. The beginning of the cooperation between GCT and the Quds Bank was in the year of 2007 and it continued for the
followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Quds Bank were in conducting several training programs for its benefit
in different fields of knowledge & improvement as following:
Polarization of Internal Efficiencies and Career Replacement: This program was one of GCT’s central training programs in
November 2013. It is considered one of unique management programs that target senior HR managers and officers in business /
services institutions. It was tailored based on the modern administrative trends in this century to maintain and promote the key
enablers of sustainable development at institutional/ individual levels. It was aimed mainly to provide participants with sufficient
knowledge about career replacement as one of the key components of human resource management process, and to refine the
participants’ skills in the application of the concepts and methods of career replacement in an effective and efficient manner for
the institutions in the short and long term. Among the important topics that have been addressed during the program: Human
resource planning, the effective methods to address the shortcomings of human resources, qualification strategies and replacement
strategies.
DDeevveellooppmmeenntt ooff ccrreeaattiivvee sskkiillllss ooff ooffffiiccee mmaannaaggeerrss aanndd eexxeeccuuttiivvee sseeccrreettaarriieess: this program was one of GCT central training
programs, conjunction with several companies and Palestinian institutions which are interested in developing its staff skills; it
conducted in Ramallah 2011 with trainer Mr. Munir habashy from Egypt. The main goals of it were to hone the skills of the
participants to the administrative and secretarial work in process of modern office management and follow-up the office
business to increase work efficiency, develop of their behavioral skills for the secretarial and
prepare them psychologically to do their job duties.
RRiisskk mmaannaaggeemmeenntt iinn bbaannkkss aaccccoorrddiinngg ttoo BBaasseell 22:: conducted in Ramallah 2009, with trainer
Mr. Badr Nabih from Egypt, its targets were to identify the need for information and
interpretation, the ratio of market value to book value, return and risk analysis for banks, the
main faced risks by banks, credit risk measurement and disclosure of risks in banks, in light of
the decisions of the Basel Committee 2, identify the basic features of the convention on the
Basel Committee No. 1, and explain the differences between 1 of the Basel Convention and the
Basel Convention 2.
LLaabboorraattoorryy mmeeaassuurreemmeenntt ooff mmaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss:: carried out in Ramallah
2008, the main goals were to identify the meaning of management and the planning function,
how to plan, set goals and diagnose the nature of the functions, provide participants with
required knowledge and skills to build teams and its types, and to develop the oral
communications skills between individuals and the art to listen.
NNeeggoottiiaattiioonn sskkiillllss:: its objectives were to identify the concept of negotiation, its properties and
the preparation for it, the main mechanisms, qualities and skills for the successful negotiator,
and identify the characteristics of the effective negotiator. It conducted in Ramallah 2008.
EEffffeeccttiivvee sseelllliinngg sskkiillllss:: conducted in Ramallah 2008, its targets were to identify the concept of
sale and its types, the features of the sale professional, some misconceptions about the sale, and
identify the sales representatives.
EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: it conducted in Ramallah 2008, 2007(twice in August and
September) with trainer Mr. Hisham Hamdieh from Jordan, the main objectives were to recognize the importance of excellence in
the service of customers, standards of excellence and means to achieve them, develop the participants' technical skills, provide
them with the concepts and basic knowledge needed to build effective relationship with customers, identify the new methods to
deal with customers and maintain them, and the most important tools that study and measure the accredited satisfaction with the
services provided.
DDeevveellooppmmeenntt ooff tthhee ddiissttiinnccttiivvee mmaannaaggeerr sskkiillllss:: 2007 Ramallah, the main goal was to provide the participants with modern
concepts of management, its dimensions and the main activities of the administration.
The Arab Land Bank was established according to the Egyptian royal decree in
1946 under the name of Arab Land Company that has identified its established
objectives in Palestine to support the Palestinians on their land and lending them for
the purchase of agriculture requirements and land reclamation, After that, were
merged the Egyptian Land Bank with the Arab Land Bank, and thus was formed the largest and most
prestigious banking force in Egypt, specialized in real estate and real estate investment to conduct all business activities as
a comprehensive commercial bank in Jordan and Palestine.
The beginning of the cooperation between GCT and the Arab Land Bank was in the year of 2006 and it continued for
the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Arab Land Bank were in conducting training programs for its benefit in
different fields of knowledge & improvement as following:
PPeerrffoorrmmaannccee aapppprraaiissaall:: this program was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills; it conducted in 2011 in Jordan with trainer Mr.
Fathi Yaseen from Jordan , its main goals were to give participants the basic knowledge for the performance appraisal of the
employees and develop the skills to implement policies and systems that related to them to effectively reflected on their work
within the institution, develop the capabilities and skills of the participants in preparation the different models of assessing and
identify the key elements of these models, develop their skills to
identify standards ,functional dimensions and choosing the best
effective means to evaluate performance.
LLaabboorraattoorryy mmeeaassuurreemmeenntt ooff mmaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss:: carried out in Ramallah 2008 with trainer Mr. Munir habashy from
Egypt, the main goals were to identify the meaning of management and
the planning function, how to plan, set goals and diagnose the nature of
the functions, provide participants with required knowledge and skills
to build teams and its types, and to develop the oral communications
skills between individuals and the art to listen.
EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: conducted in2006 Amman with
trainer Sabah Abu Tayeh from Jordan, it was one of GCT central
training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills, it aimed to recognize the importance of excellence in the service of
customers, standards of excellence and means to achieve them, develop the participants' technical skills, provide them with the
concepts and basic knowledge needed to build effective relationship with customers, identify the new methods to deal with
customers and maintain them, and the most important tools that study and measure the accredited satisfaction with the services
provided.
Bank of Palestine is the first and largest national bank, it established in 1960. Bank of
Palestine is the most prevalent in Palestine through the banking network of 45 branches
and offices, extending from Jenin in the north to Rafah in the south. It offers
several outstanding banking services that meet customer needs and expectations,
including banking services for personnel and services companies.
The cooperation aspects between GCT and the Bank of Palestine were in conducting training programs for its benefit in
different fields of knowledge & improvement as following:
TTrraaiinniinngg ooff TTrraaiinneerr (( TTOOTT )):: Conducted in 2015 in Ramallah with trainer Mr.
Mohammad Mhaisen from Jordan, the main targets were to provide participants with the
needed skills and capabilities to carry out training, and provide them with modern
training methods.
OOrrggaanniizzaattiioonnaall aasssseessssmmeenntt bbyy tthhee uussee ooff BBaallaanncceedd SSccoorreeccaarrdd:: A series of 3
programs was held on this subject in 2015 in Ramallah for, with trainer Mr. Mohammad
Mhaisen from Jordan.
EEnnhhaannccee eemmppllooyyeeee mmoottiivvaattiioonn iinn tthhee wwoorrkkppllaaccee sskkiillllss:: A series of 3 programs was
held on this subject in 2015 in Ramallah for, with trainer Mr. Mohammad Mhaisen from Jordan.
FFoorrggeerryy DDeetteeccttiioonn ssttrraatteeggiieess:: Conducted in 2014 in Ramallah with trainer Mr. Amjad Attieh from Jordan.
MMooddeerrnn MMeetthhooddss ooff EEffffeeccttiivvee NNeeggoottiiaattiioonn ffoorr BBaadd DDeebbttss CCoolllleeccttiioonn:: Conducted in 2014 in Ramallah with trainer Mr.
Hisham Hamdieh from Jordan.
SSaalleess VViissiittss aanndd RReeppoorrttss WWrriittiinngg:: Conducted in 2014 in Ramallah with trainer Mr. Mohammad Mhaisen from Jordan.
IInnvveessttiiggaattiioonn aanndd DDiisscciipplliinnee RRuulleess ooff eemmppllooyyeeeess iinn aaddmmiinniissttrraattiivvee aanndd ffiinnaanncciiaall iirrrreegguullaarriittiieess:: Conducted in 2014 in Jordan
with trainer Mr. Mohammad Mhaisen from Jordan.
FFiinnaanncciiaall aanndd CCrreeddiitt AAnnaallyyssiiss aanndd PPllaannnniinngg:: It was carried out in the third week of November 2013 by the trainer Mr. Mohammad
Mohaisen from Jordan. The main objective was to create a conviction among participants about the importance of financial & credit
planning and analysis as one of the main pillars of the credit process, as well as to promote their knowledge and practical experience
according to the latest analytical methods for effects, reasons and solutions.
CCrreeddiitt ccoonnttrrooll aanndd MMaannaaggeemmeenntt ooff BBaadd DDeebbttss:: November 2013, the program was aimed mainly to identify the concept of bad
debts (causes, sources) and its impact on the banks and national economy from one hand and the bank's strength axes to reduce this
phenomenon on the other hand, highlight the role of comprehensive ongoing control and follow-up as one of the important tools to
reduce bad debts phenomenon , evaluate of credit policies by analyzing the credit portfolio at the bank level, recognize and
accommodate the early warning indicators and the international financial measures for defaults prediction , and to identify & explore
the key effective means to reduce bad debts.
IInntteerrnnaattiioonnaall AAddmmiinniissttrraattiivvee aanndd FFiinnaanncciiaall MMeeaassuurreess ffoorr PPrreeddiiccttiinngg DDeeffaauullttss ooff CCrreeddiitt CCuussttoommeerrss:: The program was
implemented early in November 2013 by the trainer Mr. Mahmoud Hussein from Jordan. It aimed in the first place to build the
capacities of participants in the application of credit strategic planning approach to reduce credit risks (banks cancer) in all stages
(grant, renew, modify) to prevent these risks before it happened. To this end, the training was focused on a number of sub- topics
related to the main subject and included: international standards to determine the
institutions' credit needs, properties and characteristics of the creative management, the
early prediction of defaulting and failure of credit customers (Types, Reasons, and
Indicators).
CCuussttoommeerr SSeerrvviiccee:: A series of 5 programs was held on this subject in Ramallah during
August 2013. The main objectives of this series were to identify the customer service
means in relation to internal & external customers, understand the effective methods and
strategies for creating excellent customer service, identify the methods of challenges and
problem solving of customer service, understand how to develop needs analysis
techniques to better address customer needs, master techniques for dealing with difficult
customers; acquire tools for recovering difficult customers, and to empower
participants’ moral and self confidence.
CCuussttoommeerr SSeerrvviiccee:: A series of 8 programs was held on this subject in Nablus & Bethlehem during June 2013 by the trainer Mr.
Hisham Hamdieh from Jordan. The main targets behind these programs were to identify the customer service means in relation to
internal & external customers, understand the effective methods and strategies for creating excellent customer service, identify the
methods of challenges and problem solving of customer service, understand how to develop needs analysis techniques to better
address customer needs, master techniques for dealing with difficult customers; acquire tools for recovering difficult customers, and
to empower participants’ moral and self confidence.
SSwwiifftt ffoorr MMoonneeyy MMaarrkkeett aanndd FFoorreexx aanndd CCaasshh aanndd ttrreeaassuurryy MMaannaaggeemmeenntt:: The main objectives of the program were to develop
the participants capacities and improve their performance efficiency in the implementation of treasury and investment works and
how to use the related SWIFT messages, identify the operations of Treasury & Investment Department and the role of Treasury Back
Office, and acquire the participants the technical skills through a number of practical applications. It was implemented in May 2013
by the trainer Mr. Tawfiq Salama from Jordan.
SSwwiifftt ffoorr PPaayymmeennttss aanndd SSeettttlleemmeennttss:: It was carried out in May 2013 in Ramallah for the purpose of development the participants
capacities and improve their performance efficiency in the implementation of incoming and outgoing transfers, identify the different
types of SWIFT messages and the concepts of incoming and outgoing transfers, acquisition of relevant technical skills through
combination of sufficient practical applications on the uses of SWIFT messages and how to be addressed.
HHeebbrreeww llaanngguuaaggee ((BBaassiicc LLeevveell)):: The main objective of this programme was to teach and provide participants with the basics of the
Hebrew language, rules of reading and writing, enrich student linguistic dictionary in Hebrew language and the basic conversation. It
continued in a separate sessions basis during May and June 2013 in Nablus with trainer Mr. Rami Masarwa.
SSwwiifftt FFoorr CCoolllleeccttiioonnss aanndd DDooccuummeennttaarryy CCrreeddiittss aanndd GGuuaarraanntteeeess:: Held in May 2013 with trainer Mr. Tawfiq Salama from
Jordan. It aimed to familiarize participants with the concepts of credit, guarantees, collection bills and the different types for both of
them, develop their abilities and improve their performance efficiency in the implementation of credits, guarantees and collection as
well as to equip them with the necessary technical skills through practical applications and related models.
HHeebbrreeww llaanngguuaaggee ((BBaassiicc LLeevveell)):: The main objective of this programme was to teach and provide participants with the basics of the
Hebrew language, rules of reading and writing, enrich student linguistic dictionary in Hebrew
language and the basic conversation. It continued for two months (February - April) 2013 in
Hebron with the trainer Mr. Rami Masarwa.
DDiirreecctt SSaallee:: It conducted in April 2013 with Dr. Aladin H. Gamei from Egypt. The main
objectives of this programme were to familiarize participants with the direct sale, its methods
including the constant search for new customers- increase sales to existing customers, and work
realizable interviews, and presentations prices. Familiarize them with the indirect sale and its
methods including (provision of advice to clients, receive complaints and address its causes, and
attend sales meetings …), how to perform other activities such as writing reports - collection, data preparation from customers
financial centers, performance planning and obtaining new knowledge and skills.
BBeehhaavviioorraall sskkiillllss iinn CCoonndduuccttiinngg PPeerrffoorrmmaannccee AApppprraaiissaall IInntteerrvviieewwss:: A series of 5 programs on this subject were held in February
2013 with Dr. Arwa Al- Mothaffar from Jordan. The main goals were to help create consistency between the stated goals and job
performance at the organization, impart knowledge about effective communication, target individual needs, underline the
importance and benefits of employee development, monitor the development of individual employees, ensure the execution quality
of performance appraisal interview , influence the attitudes towards seeing the benefits of spending time on appraisals, and thus to
enhance the participants skills in planning, preparing and conducting good appraisal interviews.
DDeevveellooppmmeenntt ooff aaddvvaanncceedd sseeccrreettaarriiaall sskkiillllss:: It held in 2012 in Ramallah with trainer Mrs. Maali Akroush from Jordan the main
goals of this program were to hone the skills of the participants to the administrative and secretarial work in process of modern
office management and follow-up the office business to increase work efficiency, develop of their behavioral skills for the
secretarial and prepare them psychologically to do their job duties.
CCrreeaattiivvee TThhiinnkkiinngg:: The training programme addressed the creative process, creativity
defined, barriers to creative thinking, right brain and left brain, creativity development
tools (techniques used to enhance creative thinking and creative problem solving) and
how to apply creativity at the workplace. It held on April 2012 with trainer Mr. Jamil
Saraj from Jordan.
PPrreesseennttaattiioonn SSkkiillllss:: This programme aimed at addressing the preparing for
presentations, presentation structure, using visual aids, employing verbal and non-verbal
communication tools, controlling the environment and handling questions. It conducted
on July 2012.
PPrroottooccooll SSkkiillllss aanndd EEttiiqquueettttee:: A chain of this programme has been held during 2012
consisted of 5 courses and targeted the branches of bank of Palestine in various governorates (Ramallah, Hebron, Nablus and
Jenin). It aimed to provide participants with the basic knowledge that develop their skills, increase their abilities and change their
attitudes in the field of protocol and etiquette.
Refine the participants’ skills to assist them in improving their deal with public towered achieving the customers’ satisfaction.
TThhee sskkiillllss ooff sseelllliinngg--tteerrmm aanndd nneeggoottiiaattiioonn ffoorr ddeebbtt ccoolllleeccttiioonn:: conducted in 2012 with trainer Mr. Hisham Hamdiya from
Jordan, its main targets were to learn how to plan for the negotiation processes and actions, familiarize participants with the skills
and the basics of negotiation with the other party, the concept of credit and how to collect debts, and familiarize the methods that
predict the success or failure of the financial institutions.
SScciieennttiiffiicc mmeetthhooddss ttoo ddeetteecctt ffoorrggeerryy aanndd ccoouunntteerrffeeiittiinngg iinn bbaannkkiinngg wwoorrkk:: Five courses of this training programme conducted
during September, November 2012 and targeted the bank’s branches in Ramallah and Nablus, in collaboration with criminal
expert Mr. Amjad Atieh from Jordan. The main objectives of this capacity building programme were to:
Acquire the participants of the necessary skills to detect all types of counterfeiting and forgery on official documents, currencies and checks, and key pictures
of fraud.
Acquire the participants of lines analysis skills.
Acquire the participants of the necessary skills to detect fraud using chemical erasure and volatile inks and the material and moral fraud.
Acquire the participants of necessary skills, scientific and practical methods to detect forgery in signatures and documents, currencies and checks by the naked
eye.
Change the trends of participants about the process of detecting forgery and the importance of implementing the skills that acquired through training efficiently.
PPrroottooccooll SSkkiillllss aanndd EEttiiqquueettttee ffoorr SSeeccrreettaarriiaall:: September 2012, it aimed at providing participants with
the basic knowledge that develop their skills, increase their abilities and change their attitudes in the field
of protocol and etiquette, and refining the participants’ skills to assist them in improving their deal with
public towered achieving the customers’ satisfaction.
HHeebbrreeww llaanngguuaaggee ((BBaassiicc LLeevveell)):: The main objective of this programme was to teach and provide
participants with the basics of the Hebrew language, rules of reading and writing, enrich student linguistic
dictionary in Hebrew language and the basic conversation. It held for 10 days by trainer Mr.
Rami Masarwa, 2012.
NNeeggoottiiaattiioonn SSkkiillllss:: Conducted on November 2012 with trainer Mr. Munir Habashi from Egypt. The main
objectives were to identify the concept of negotiation, its properties and the preparation for it, the main
mechanisms, and qualities and skills for the successful negotiator, and identify the characteristics of the effective negotiator.
TThhee wwoorrkk pprreessssuurreess aanndd iittss iimmppaaccttss oonn tthhee mmeennttaall hheeaalltthh ooff mmaannaaggeerrss:: on November 2012 two sessions of this programme
were held. It aimed at providing the participants with basic knowledge related to the engineering of mental equilibrium process,
negative impacts of work pressures and the general or private problems on the human psychological state, on their the
performance, skills, and how to make a positive change is reflected on the mental health.
AAddmmiinniissttrraattiivvee aanndd ssuuppeerrvviissoorryy sskkiillllss:: November 2012, it aimed at developing the supervisory skills of the participants by
providing them with essential information for effective supervisory skills, view and discuss the practical experience and
supervisory roles, developing the attitudes, skills and how it reflects on their performance and the organization' performance
efficiently.
MMaannaaggeemmeenntt ooff LLiiqquuiiddiittyy aanndd ffiinnaanncciiaall ddiissttrreessss:: it held on October 2012 by the trainer Dr. Hussein Ghoneim from Egypt. Its
main goals were to introduce the financial management of institution (finance meaning, importance of liquidity in institution
finance), financial statements. Identify the financial distress, its causes, how to overcome and manage it, in addition to the basics
of cash management.
MMaannaaggeemmeenntt ooff ccrreeddiitt ggrraannttiinngg rriisskkss:: October, 2012 it aimed at identifying the risks of granting credit by evaluating the
operational and financial performance of the project, as a single investment or as part of complete investments. ,
TThhee EEffffeeccttiivvee mmaannaaggeerriiaall pprrooffeessssiioonnaalliissmm ffoorr mmaannaaggeemmeenntt mmaannaaggeerrss:: conducted in
2011 Ramallah with trainer Dr. Hannah Qaqish from Jordan, its main goals were to provide
participants with the latest updated information and knowledge about the specifications of a
professional manager, how to play the new role assigned to it in light of modern
management practices, develop their trends as managers about their jobs and their
institutions where they work and make sure to use what they own capabilities
and efficiencies in the progress of their business to create good relationship with
customers, superiors and subordinates, and identify the functions of the professional manager
and basic functions of the director.
SSeeccuurriittyy aanndd pprrootteeccttiioonn iinnssttiittuuttiioonnss:: this program was one of GCT central training programs, conjunction with several
companies and Palestinian institutions which are interested in developing its staff skills; it conducted in Ramallah 2011 with
trainer Mr. Mohammed Samara from Jordan. The main targets were to provide an introduction to the concept of comprehensive
security, with the entrance of theoretical and applied
side, identify the rules and requirements of the security
planning for the founding of the organizations, the
concept of assessment and security survey, identify the
risks and security threats that may be exposed to
organizations and institutions through access to an
international agenda by the international classification,
and how to identify risks and threats, classification, and
strategies of confrontation and containment.
Palestine Islamic Bank was established as a joint venture public limited under
the number (563200922) on
16/12/1995 under the
Companies Act of 1929, as amended, and it received a license to the
Palestinian Monetary Authority on 15.5.1997, where the Palestinian
Monetary Authority stated to the Bank to undertake all banking
business in accordance with the provisions of Islamic law. It carries out
its activities through its main branch in Gaza city and the network of its
branches in the different governorates which are fifteen branches and
one office.
The beginning of the cooperation between GCT and the Palestine
Islamic Bank was in the year of 2008 and it continued for the followed
years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Palestine Islamic Bank
were in conducting several training programs for the benefit of the bank
in different fields which were as following:
WWoorrkksshhoopp iinn TTiimmee
MMaannaaggeemmeenntt:: Conducted
this Program in April 2014
in Ramallah with trainer
Mr. Hisham Hamdieh
from Jordan.
SSttuuddyy aanndd aannaallyyssiiss ooff ffiinnaanncciiaall ssttaatteemmeennttss:: conducted in 2009 Ramallah with
trainer Hussein Ghoneim from Egypt, its main objectives were to know the
business activities as part of the operating and investment, and how to use of the
financial statements and non-financial in diagnosing potential needs.
MMaannaaggeemmeenntt sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in 2008
Ramallah with trainer Dr. Hannah Qaqish from Jordan, its main objective was
to raise the level of the managerial and supervisory skills of the managers at
senior management levels.
The Bank of Jordan it was founded in 1960, it has adapted continuous development and improvement schemes in all of
its activities and areas of expertise for more than 50 years, and kept abreast with the rapid developments in the
commercial banking industry, both locally and regionally. It provides comprehensive and diversified products and
service to meet the different demands and aspirations of the wide range of cliental, and the total number of branches
operating across the Kingdom and Palestine reached 92 branches and offices; it has a network of more than 130 ATMs
spread over the country.
The beginning of the cooperation between GCT and the Bank of Jordan was in the year of 2006 and it continued for the
followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and The Bank of Jordan were in conducting several training programs for its
benefit in different fields of knowledge & improvement as following:
Polarization of Internal Efficiencies and Career Replacement: This program was one of GCT’s central training programs in
November 2013. It is considered one of unique management programs that target
senior HR managers and officers in business / services institutions. It was tailored
based on the modern administrative trends in this century to maintain and promote
the key enablers of sustainable development at institutional/ individual levels. It
was aimed mainly to provide participants with sufficient knowledge about career
replacement as one of the key components of human resource management
process, and to refine the participants’ skills in the application of the concepts and
methods of career replacement in an effective and efficient manner for the
institutions in the short and long term. Among the important topics that have been
addressed during the program: Human resource planning, the effective methods to
address the shortcomings of human resources, qualification strategies and
replacement strategies.
MMooddeerrnn MMeetthhooddss ooff EEffffeeccttiivvee NNeeggoottiiaattiioonn ffoorr BBaadd DDeebbttss CCoolllleeccttiioonn:: This program was carried out by the trainer Mr.
Hisham Hamdieh from Jordan in December 2013 in Ramallah with a participation of 29 trainees. It was one of GCT’s central
training programs that targeted the finance institutions/banks and other interested bodies on debts collection field. The main
objectives were to identify the related practical terminologies to negotiation with customers, teach participants how to effectively
plan for the negotiation processes and its steps, basics and skills of negotiation
with the other party and how to measure the success of this processes, recognize
the concepts of credit- collection and bad debts, as well as to identify the
administrative and legal methods for handling and collecting bad debts.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 11: this program was one of GCT
central training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills; it conducted in
Jordan 2006 with the trainer Dr. Hannah Qaqish from Jordan, its main targets
were to familiarize participants with the concept and management of job
description, and provide them with the necessary skills to prepare the
organizational structures , job descriptions and integrated plans.
NNeeggoottiiaattiioonn sskkiillllss:: it conducted in Ramallah 2008 with trainer Mr. Munir
habashy from Egypt, its objectives were to identify the concept of negotiation, its
properties and the preparation for it, the main mechanisms, qualities and skills for
the successful negotiator, and identify the characteristics of the effective
negotiator.
The Cairo Amman Bank it established as a public shareholding
company in 1960, its' pioneering services have added a new
dimension to countless high profile projects in the Kingdom which helps reinforce the local economy, and helps meeting
its clients’ prompt financial needs. It boasting a unique and integrated network of branches in Jordan and Palestine and
offers a wide variety of innovative banking services to an ever-growing
client base, which include personal loans through salary transfers,
financing small and medium enterprises, investment services, credit
cards and wire transfer.
The beginning of the cooperation between GCT and the Cairo
Amman Bank was in the year of 2005 and it continued for the followed
years, and hope to continue for the coming years.
The cooperation aspects between GCT and The Cairo Amman Bank were in conducting several
training programs for its benefit in different fields of knowledge & improvement as following:
AAddvvaanncceedd sskkiillllss iinn tthhee mmeetthhooddss ooff nneeggoottiiaattiioonn aanndd ddeebbtt ccoolllleeccttiioonn:: conducted in 2011 Ramallah with trainer Mr.
Hisham Hamdieh from Jordan, this program was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills, and its main targets were to learn how to plan for the
negotiation processes and actions, familiarize participants with the skills and the basics of negotiation with the other party, the
concept of credit and how to collect debts, and familiarize the methods that predict the success or failure of the financial
institutions.
EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: it conducted in Ramallah 2008 with trainer Mr. Munir habashy from Egypt, the main objectives
were to recognize the importance of excellence in the service of customers, standards of excellence and means to achieve them,
develop the participants' technical skills, provide them with the concepts and
basic knowledge needed to build effective relationship with customers,
identify the new methods to deal with customers and maintain them, and the
most important tools that study and measure the accredited satisfaction with
the services provided.
TThhee EEffffeeccttiivvee sseelllliinngg sskkiillllss:: conducted with trainer with trainer
Mr.Hisham Hamdieh from Jordan in 2007 Ramallah, its objectives were to
identify the responsibilities, duties of the director of sales and his role in
achieving the bank's objectives, refine and develop the skills of sales
planning, zoning sales and follow-up sales quotas, identify the study
methods in analysis of sales and display the results to senior management,
and identify the problems in selection of the effective sales team.
IInnvveessttmmeenntt ccrriitteerriiaa:: conducted in 2006 Ramallah, with trainer Mr.
Hussein Ghoneim from Egypt, its main objectives were to identify the basic
concept of present value of projects, simplifications that facilitate the
extraction of current value of project, how to determine the value of the
project and the cost of loans.
TThhee EEffffeeccttiivvee sseelllliinngg sskkiillllss:: conducted with trainer Mr. Munir habashy
from Egypt in 2006 Ramallah, its objectives were to identify the
responsibilities, duties of the director of sales and his role in achieving the
bank's objectives, refine and develop the skills of sales planning, zoning
sales and follow-up sales quotas, identify the study methods in analysis of
sales and display the results to senior management, and identify the
problems in selection of the effective sales team.
NNeeggoottiiaattiioonn sskkiillllss:: it conducted in Ramallah 2006 its
objectives were to identify the concept of negotiation, its
properties and the preparation for it, the main mechanisms,
qualities and skills for the successful negotiator, and
identify the characteristics of the effective negotiator.
CCoommmmuunniiccaattiioonn sskkiillllss:: Ramallah 2006, it aimed to
familiarize participants with the channels of communication
(communication theory) and the quality of the written and
oral communication, development of their writing skills,
and provide them with the skills of the effective
communication.
CCrriissiiss aanndd ssttrreessss mmaannaaggeemmeenntt:: conducted in Ramallah 2006, its objective was to identify the potential crisis and its management
tools and the modern methods, in order to not affect the achieving of bank's objectives.
SSeelllliinngg sskkiillllss tthhrroouugghh tteelleepphhoonnee:: 2006 Ramallah, the main objectives of this program was to discuss the dimensions of the sale
and its components, identify the success factors in influence and persuade others with selling messages, and identify the problems
in choosing the effective sales team, develop of the participants' communication skills over the phone to deal with different types
of customers, refine and develop the skills of sales planning, zoning sales and follow-up sales quotas.
EElleeccttrroonniicc bbaannkkiinngg //CCaallll cceenntteerr sskkiillllss:: Ramallah 2006, the targets were to identify the concepts and patterns of conventional and
electronic banks, the different forms of electronic banks, the phone bank (telephone services, types and structure), and trends
of the financial dealing on the online networks.
MMaannaaggeemmeenntt aanndd aannaallyyssiiss ooff bbaannkkiinngg ccrreeddiitt rriisskkss:: conducted in 2005 Ramallah, its main objectives were to identify the
features of credit policies and controls through the vision of the bank, and the legal forms of businesses and their relationship to
credit, and to identify the banking credit risk through the evaluation of operational and financial performance of the project.
Palestine Commercial Bank was established in 1992 by a number of Palestinian
businessmen, who realized the urgent need for establishing a banking institution that supports and boosts the birth of a
viable Palestinian economy. The Bank started to provide its banking services through its main headquarters based in
Ramallah in August 1994, to become one of the first Palestinian banks operating under the Palestinian National
Authority. PCB strive through its branches in different areas of Palestine to provide its customers with the proper
financial services that take into consideration their interests, by facilitating the growth of their investments and meet their
needs, accompanied by a solid reputation and confidence in performance.
The cooperation aspects between GCT and PCB were in conducting several training programs for its
benefit in different fields of knowledge & improvement as following:
SSttrraatteeggiieess ooff AAttttrraaccttiinngg aanndd MMaannaaggeemmeenntt ooff IIssllaammiicc BBaannkkiinngg DDeeppoossiittss:: It was held in
November 2013 in Ramallah by the trainer Mr. Mohammed Mohaisen from Jordan. The main
objectives of this program were to provide participants with the related knowledge,
experience and skills to attracting and management of banking deposits through highlighting
of the following topics: theoretical and practical concepts of banking deposits, kinds and
basics of working with banking deposits, methodologies and methods of preparation and
analysis of banking deposits, techniques to deal with banking deposits, strategies for
attracting banking deposits and the process of market analysis.
Skills of Conducting Performance Appraisal Interviews : This program was one of GCT’s central training programs that held
in September 2013 in Ramallah, with Dr. Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers who are responsible
for performance appraisal and conducting the appraisal’s discussion interviews The program was mainly aimed to help create
consistency between the stated goals and job performance at the organization, impart knowledge about effective communication,
target individual needs, underline the importance and benefits of employee development, monitor the development of individual
employees, ensure the execution quality of performance appraisal interview , influence the attitudes towards seeing the benefits of
spending time on appraisals, and thus to enhance the participants skills in planning, preparing and conducting good appraisal
interviews.
Assessment criteria of stocks and bonds: The program was held in Ramallah 2005 with trainer Hussein Ghoneim from Egypt as
one of GCT’s central training programs. Its main goal was to provide an introduction to show the importance of cash flows in
evaluating stocks and bonds, financial markets and institutions in which they operate and the main criteria to evaluate them.
GGCCTT wwaass ccooooppeerraatteedd wwiitthh ootthheerr bbaannkkss iinn PPaalleessttiinnee tthhrroouugghh iittss cceennttrraall ttrraaiinniinngg pprrooggrraammss aanndd
tthheessee bbaannkkss wweerree::
Program title Date Place Preparation of management consultant /
Part 1 2006 Jordan
Program title Date Place Skills of preparation and writing reports
, memos and administrative correspondence 2010 Jordan
Program title Date Place Assessment criteria of stocks and bonds 2005 Ramallah
Program title Date Place Assessment criteria of stocks and bonds 2005 Ramallah
Program title Date Place Assessment criteria of stocks and bonds 2005 Ramallah
Program title Date Place Modern Methods of Effective Negotiation for
Bad Debts Collection 2013 Ramallah
--TTeelleeccoommmmuunniiccaattiioonn
SSeeccttoorr
AL-Etisalat Academy, is one of the major professional centers of
excellence in Palestine, it offers a wide range of training solutions and
consultancy services to the Paltel Group :(Palestine telecommunication company (PALTEL), Palestine cellular company
(Jawwal), Hadara, Pal Media Company, and Reach Call Center Company.
The beginning of the cooperation between GCT and AL-Etisalat Academy was in the year of 2007 and it continued for
the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and AL- Etisalat Academy were in conducting
several training programs for the benefit of it, in different domains which were:
SSttrraatteeggiieess ttoo mmeeaassuurree tthhee rreettuurrnn ooff ttrraaiinniinngg:: conducted in 2011 in Jordan with trainer Mr.
Issa Al Daher from Jordan, it was one of GCT central training programs, conjunction with
several companies and Palestinian institutions which are interested in developing its staff
skills, its main objective were to identify the site of the assessment process of the training
programs in the training process within integrated system of training and development, train
the participants on designing accredited methodology by the institution to assess and
measure the return on training, and how to calculate the return on investment of training
(ROI).
AAddvvaanncceedd sskkiillllss iinn tthhee mmeetthhooddss ooff nneeggoottiiaattiioonn aanndd ddeebbtt ccoolllleeccttiioonn:: conducted in 2011 Ramallah with trainer Mr.
Hisham Hamdieh from Jordan, this program was one of GCT central training programs, conjunction with several companies and
Palestinian institutions which are interested in developing its staff skills, and its main targets were to learn how to plan for the
negotiation processes and actions, familiarize participants with the skills and the basics of negotiation with the other party, the
concept of credit and how to collect debts, and familiarize the methods that predict the success or failure of the financial
institutions.
HHeebbrreeww llaanngguuaaggee ffoorr bbeeggiinnnneerrss:: Ramallah 2009 with trainer Mr. Rami Masarwa, it aimed to teach the participants the basics
and assets of the Hebrew language for beginners.
DDeevveellooppmmeenntt ooff mmaannaaggeerriiaall sskkiillllss:: 2009 Jericho, with trainer with trainer Fathi Yaseen from Jordan, the main objectives were to
provide the participants with the concepts of modern management, its dimensions and the administration activities , develop and
identify the capacity of participants to recognize the foundation upon which the administrative process, and identify the basics of
good administrative process.
TThhee ddeevveellooppmmeenntt ooff lleeaaddeerrsshhiipp aanndd ssuuppeerrvviissoorryy sskkiillllss:: 2009 Jericho, the specific goals were to provide participants with core
components of the management process, provide them the necessary knowledge in terms of methods, tools and ways to manage
and develop the work and staff, and help them to develop and strengthen the work skills and capacities relating to supervision.
DDeevveellooppmmeenntt ooff nneeww mmaannaaggeerrss'' sskkiillllss:: 2009 Jericho, it aimed to familiarize participants with the post of the director and his core
functions, and develop an action plan by using the necessary skills for application in the field of work of the director.
PPrroobblleemm--SSoollvviinngg && DDeecciissiioonn--MMaakkiinngg:: conducted in 2009 in Jericho, the targets of this
program were to teach the participants of how to make decisions more rational and
wisdom, identify the ways to avoid the automatic or routine decision-making, and how
to avoid the kind of non-rational ideas, false assumptions, fears, needs, and emotions of
the other crashes of the decision-making.
NNeeggoottiiaattiioonn sskkiillllss:: it conducted in Jericho 2009 with trainer Mr. Munir habashy from
Egypt, its objectives were to identify the concept of negotiation, its properties and the
preparation for it, the main mechanisms, qualities and skills for the successful
negotiator, and identify the characteristics of the effective negotiator.
EEffffeeccttiivvee ccoommmmuunniiccaattiioonn sskkiillllss:: Jericho 2009, it aimed to familiarize participants with the channels of communication
(communication theory) and the quality of the written and oral communication, development of their writing skills, and provide
them with the skills of the effective communication.
MMaannaaggeemmeenntt ooff ddeevveellooppmmeenntt aanndd cchhaannggee:: carried out in Jericho (twice in 2008) and (three times in 2007) with trainer Dr.
Hannah Qaqish from Jordan, the main objectives were to identify the change and its reactions, stages and dynamics of change,
Model McKenzie for change, agenda for change, the difference between the director and commander, and who manages and lead
the change and development?.
MMaannaaggeemmeenntt DDaayy:: 2008 in Nablus, the main objectives were to identify the overall
perspective of the management process, functions, objectives and responsibilities of the
managers, the elements of the management environment and their impact on the
efficiency of work , and recognized the planning process.
CCoommmmuunniiccaattiioonn aanndd NNeeggoottiiaattiioonn SSkkiillllss:: conducted in Jericho in June and July of 2008
with trainer Mr. Naji Mulla from Jordan, its main targets were to identify the concept of
negotiation, its properties the main mechanisms, qualities and skills for the successful
negotiator, identify the characteristics of the effective negotiator, familiarize participants
with the channels of communication, development of their writing skills, and provide
them with the skills of the effective communication.
MMaarrkkeettiinngg RReesseeaarrcchh:: Jericho 2008, with trainer Dr. Alaa El Din Jamie from Egypt, the main objectives
were to identify the scientific methods of marketing, research, marketing policies, sales techniques and
advertising, and develop the strategic planning skills for marketing.
MMaarrkkeettiinngg MMaattrriixx:: Jericho 2008, its objectives were to introduce the trends and the scientific methods of
the marketing mix, and develop the participants' skills in the marketing process and marketing policies.
CCrreeaattiivvee mmeetthhooddss ffoorr tthhee mmooddeerrnn ssaalleess:: Jericho 2008, it aimed to provide the participants with skills
of innovative thinking, creativity in the selling, and the personal skills for the sales representatives.
MMaarrkkeettiinngg AAnnaallyyssiiss:: Jericho 2008, the main objectives were to analysis the elements of the marketing
environment, determine the impact of the environmental factors, marketing and selling and how to deal
with it.
IInntteeggrraatteedd ssyysstteemm ffoorr tthhee ssuummmmiitt ooff mmaannaaggeemmeenntt ppeerrffoorrmmaannccee aanndd bbeehhaavviioorraall:: Jericho 2008 with trainer Mr. Munir
habashy from Egypt, the targets were to enable participants to understand the process of successful communication and human
behavior, and provide them with the fundamentals of effective communication.
MMaannaaggeemmeenntt SSkkiillllss ffoorr MMaannaaggeerrss:: Jericho 2008 (twice), the objective was to raise the level of the managerial and supervisory
skills of the managers at senior management levels.
TTiimmee mmaannaaggeemmeenntt:: conducted in Jericho 2007 with trainer Mr.
Hisham Hamdieh from Jordan, its main goals were to identify the basic
concepts in time management, its organization and its philosophy.
LLeeaaddiinngg EEddggee –– TTeecchhnnoollooggiieess:: conducted with trainer Mr.
Essam Ragheb from Egypt in Jericho 2007, the program's objectives
were to identify the management of ITS, manage the comprehensive
services IT & telephony, design, implementation and support the
advanced networks, and the management of data back-up.
PALTEL is a public shareholding company listed on the Palestine Securities Exchange and established in 1995. It is the
national telecommunications provider in Palestine, and leads Palestine into the new era of communications through its
state-of-the-art technology and advanced services.
PALTEL offers a range of services including local and international telephone services, internet, data communications,
value-added services, Payphones, and next generation services in addition to creating the backbone for other related
telecom service.
The beginning of the cooperation between GCT and PALTEL was in the year of 2003 and it continued for the followed
years, and hope to continue for the coming years.
The cooperation aspects between GCT and PALTEL were in conducting several training programs for the benefit of it
in different fields which were as following:
MMooddeerrnn MMeetthhooddss ooff EEffffeeccttiivvee NNeeggoottiiaattiioonn ffoorr BBaadd DDeebbttss CCoolllleeccttiioonn:: The program was carried out by the trainer Mr. Hisham
Hamdieh from Jordan in December 2013 in Jericho. It aimed mainly to identify the related practical terminologies to negotiation
with customers, teach participants how to effectively plan for the negotiation processes and its steps, basics and skills of
negotiation with the other party and how to measure the success of this processes,
recognize the concepts of credit- collection and bad debts, as well as to identify the
administrative and legal methods for handling and collecting bad debts.
SSkkiillllss ooff CCoonndduuccttiinngg PPeerrffoorrmmaannccee AApppprraaiissaall IInntteerrvviieewwss ((WWoorrkksshhoopp)):: Skills of
Conducting Performance Appraisal Interviews (Workshop): This workshop was held for
one day at the end of May 2013 in Nablus. It was a complementary workshop for the
training series that have been implemented on this subject during April-May. It was
aimed mainly to perform a number of follow up & brain storming activities with
PALTEL’s senior managers and general administration in order to exchange their
opinions, questions, beliefs and trends to come up with integrated comprehensive view
for the next steps to guarantee positive training impacts in the short and long term.
SSkkiillllss ooff CCoonndduuccttiinngg PPeerrffoorrmmaannccee AApppprraaiissaall IInntteerrvviieewwss : : A series of 4 programs on
this subject were held in April and May
2013, in Nablus and Jericho with Dr. Arwa Al- Mothaffar from Jordan. The main goals
were to help create consistency between the stated goals and job performance at the
organization, impart knowledge about effective communication, target individual needs,
underline the importance and benefits of employee development, monitor the
development of individual employees, ensure the execution quality of performance
appraisal interview, influence the attitudes towards seeing the benefits of spending time on appraisals, and thus to enhance the
participants skills in planning, preparing and conducting good appraisal interviews.
MMaannaaggeemmeenntt ooff ssuuppppoorrttiinngg sseerrvviicceess:: Jordan 2009, with trainer Mr. Fathi Yassin from Jordan, this program was one of GCT
central training programs, conjunction with several companies and Palestinian institutions which are interested in developing its
staff skills, and its main goals were to identify the participants with the workforce management, the operation and maintenance
department, housing services, traffic services, the important of
communications section and nutrition services.
CCuussttoommeerr ccaarree:: conducted in Cairo 2008, it was one of GCT central
training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills, the main
targets were to enable the participants to identify ways of measuring user
feedback, and how to conduct field research and analysis to measure the
customer satisfaction.
MMaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in Nablus 2005 (twice in July and August) with trainer Dr.
Hannah Qaqish from Jordan, the main objective was to provide the
participants with modern concepts of management, its dimensions and the
main activities of the administration.
MMaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in Gaza 2005 with trainer Dr. George Fahmy from
Egypt, the main objective was to provide the participants with modern concepts of management, its dimensions and the main
activities of the administration.
CCrreeaattiivvee sseelllliinngg mmeetthhooddss:: Nablus 2005, with trainer Dr. Alaa El Din Jamie from
Egypt, it aimed to provide the participants with skills of innovative thinking,
creativity in the selling, and the personal skills for the sales representatives.
MMaannaaggeerriiaall aanndd ssuuppeerrvviissoorryy sskkiillllss:: conducted in 2004 Gaza and 2003 Nablus, this
program was aimed to identify the modern management concepts, the framework
of the administrative process, the basics of administrative thinking, and skills of
planning and follow-up management, identify the human personality and the
approach of how to deal with other.
TThhee ccoommpprreehheennssiivvee mmaannaaggeemmeenntt ssyysstteemm:: carried out in 2004 in Gaza and
Nablus, the main targets were to provide participants with the modern concepts of
functional performance and how to evaluate the employee's performance.
PPeerrffoorrmmaannccee aapppprraaiissaall wwoorrkk sshhoopp:: conducted in Nablus 2004, its main goals were to give participants the basic knowledge for
the performance appraisal of the employees and develop the skills to implement policies and systems that related to them to
effectively reflected on their work within the institution, develop the capabilities and skills of the participants in preparation the
different models of assessing and identify the key elements of these models, develop their skills to identify standards ,functional
dimensions and choosing the best effective means to evaluate performance.
AAccccoouunnttiinngg ffoorr nnoonn aaccccoouunnttaannttss:: Gaza and Nablus in 2004, the main objective was to
develop the skills of the participants on using the methods of implement the
accounting systems.
DDeevveellooppmmeenntt bbeehhaavviioorraall sskkiillllss:: conducted in Nablus and
Gaza 2004, the main objectives were to provide participants
with techniques and methods that lead to effective benefit
from the available time and develop plans to exploit it in
the best way, provide them with basic concepts in the
creativity skills and how to face the development and
improving of the work climate, the basic concepts in
the negotiation and the strategies, tactics of negotiation, the
successful negotiator, and develop the staff for
incentives by identify characteristics of the effective
incentive system.
CCoommmmuunniiccaattiioonn aanndd mmaarrkkeettiinngg sskkiillllss:: Gaza 2003, the
main objectives were to familiarize participants with the
scientific basis for marketing and develop their management skills
that needed in marketing, familiarize them with the channels of
communication, develop their writing skills, and provide them with the effective communication skills.
Jawwal is the first Palestinian provider for communication services; it helps all people to
communicate through the latest technology regardless of the hard political, economical and social obstacles facing it, it
had been able to overcome all the various challenges with its committed team.
The beginning of the cooperation between GCT and Jawwal was in the year of 2001 and it continued for the followed
years, and hope to continue for the coming years.
The cooperation aspects between GCT and Jawwal were in conducting several training programs for the benefit of it in
different fields which were:
FFoorrggeerryy DDeetteeccttiioonn ssttrraatteeggiieess:: Conducted in 2014 in Jericho with trainer Mr. Amjad Attieh from Jordan.
MMooddeerrnn MMeetthhooddss ooff EEffffeeccttiivvee NNeeggoottiiaattiioonn ffoorr BBaadd DDeebbttss CCoolllleeccttiioonn:: The program was carried out by the trainer Mr. Hisham
Hamdieh from Jordan in December 2013 in Jericho. It aimed mainly to identify the related practical terminologies to negotiation
with customers, teach participants how to effectively plan for the negotiation processes and its steps, basics and skills of
negotiation with the other party and how to measure the success of this processes, recognize the concepts of credit- collection and
bad debts, as well as to identify the administrative and legal methods for handling and
collecting bad debts.
PPrreesseennttaattiioonn SSkkiillllss:: It conducted on June 2012, with trainer Dr. Ala Adin Gamei from
Egypt. This programme aimed at addressing the preparing for presentations,
presentation structure, using visual aids, employing verbal and non-verbal
communication tools, controlling the environment and handling questions.
MMaannaaggeemmeenntt ooff ssuuppppoorrttiinngg sseerrvviicceess:: Jordan 2009, with trainer Mr. Fathi Yaseen from
Jordan, this program was one of GCT central training programs, conjunction with
several companies and Palestinian institutions which are interested in developing its
staff skills, and its main goals were to identify the participants with the workforce
management, the operation and maintenance department, housing services, traffic services, the important of communications
section and nutrition services.
AAccccoouunnttiinngg ffoorr nnoonn aaccccoouunnttaannttss:: Ramallah 2004(twice in June and August), the main objective was to develop the skills of the
participants on using the methods of implement the accounting systems.
MMaannaaggeemmeenntt sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in 2004 Jordan with trainer Dr. Hannah Qaqish from Jordan, its main
objective was to raise the level of the managerial and supervisory skills of the managers at senior management levels.
HHeebbrreeww llaanngguuaaggee:: Ramallah 2004, it aimed to teach the participants the basics
and assets of the Hebrew language.
DDeevveellooppmmeenntt mmaannaaggeemmeenntt sskkiillllss:: conducted in Gaza 2004 (twice) with trainer
Dr. Hannah Qaqish from Jordan, the main objective was to provide the
participants with modern concepts of management, its dimensions and the main
activities of the administration.
DDeevveellooppmmeenntt mmaannaaggeemmeenntt sskkiillllss:: conducted in Ramallah 2004 (twice in
August and December) with trainer Majeed Mansour, the main objective was to
provide the participants with modern concepts of management, its dimensions
and the main activities of the administration.
DDeevveellooppmmeenntt mmaannaaggeemmeenntt sskkiillllss:: conducted in Gaza 2004 (twice) with trainer
Maher Hammad, the main objective was to provide the participants with modern
concepts of management, its dimensions and the main activities of the
administration.
MMaannaaggeemmeenntt ooff bbeehhaavviioorraall sskkiillllss:: conducted in Ramallah 2004 (twice in
August and September) with trainer Dr. Hannah Qaqish from Jordan, the main
objectives were to provide participants with techniques and methods that lead to
effective benefit from the available time and develop plans to exploit it in the
best way, provide them with basic concepts in the creativity skills and how to face the development and improving of the work
climate, the basic concepts in the negotiation and the strategies, tactics of negotiation, the successful negotiator, and develop the
staff for incentives by identify characteristics of the effective incentive system.
MMaannaaggeemmeenntt ooff bbeehhaavviioorraall sskkiillllss:: conducted in Ramallah 2004 with trainer Riyad Al Tibi, the main objectives were to provide
participants with techniques and methods that lead to effective benefit from the available time and develop plans to exploit it in the
best way, provide them with basic concepts in the creativity skills and how to face the development and improving of the work
climate, the basic concepts in the negotiation and the strategies, tactics of negotiation, the successful negotiator, and develop the
staff for incentives by identify characteristics of the effective incentive system.
PPrroottooccooll SSkkiillllss aanndd EEttiiqquueettttee:: carried out in 2004 in Ramallah and Gaza, the main objectives were to provide participants with
the skills of listening, sending and persuasion, provide them with the identification of the communication process, and the skills of
the protocol.
EEffffeeccttiivvee ccoommmmuunniiccaattiioonn sskkiillllss aanndd ddeeaalliinngg wwiitthh tthhee
ppuubblliicc:: conducted in 2004 in Jordan, Ramallah and Gaza.
Its main targets were to familiarize participants with the
channels of communication (communication theory) and
the quality of the written and oral communication,
development of their writing skills, and provide them with
the skills of the effective communication and how to deal
with others.
PPrroojjeecctt MMaannaaggeemmeenntt 22000033 // MMSSPP:: conducted in 2004
Ramallah, the main objectives were to provide the
participants with overviews of project management,
project definition, the planning and the requirements of
projects.
DDeevveellooppmmeenntt sskkiillllss ooff nneeww mmaannaaggeerrss:: conducted in Gaza and Ramallah in 2003, the main objectives were to familiarize
participants with the function of the director and his core functions.
DDeevveellooppmmeenntt ccaallll cceenntteerr sskkiillllss:: 2002 Ramallah (twice) with trainer Mr. Noor Nada from Egypt, the objectives were to
familiarize participants with the structuring of the alternative distribution channels and with operating procedures for those
channels, familiarize them with the employees functions and duties , and how to deal with complaints (actual / non-actual) and
the customer feedback .
TThhee mmooddeerrnn mmaannaaggeemmeenntt ooff hhuummaann rreessoouurrccee:: 2001 Ramallah, the targets were to provide participants with knowledge of
modern management expertise that applied successfully in the management and development of human resource, according to the
contemporary science methods, the required behavioral skills and technical resources to manage the human resources effectively.
SSeelllliinngg sskkiillllss aanndd bbaassiiss ooff ppeerrssuuaassiioonn:: Ramallah 2001 (twice in July and August), objectives were to discuss
the dimensions of the sale and its components, identify the success factors in influence and persuade others with selling messages,
and identify the problems in choosing the effective sales team.
MMaannaaggeerriiaall sskkiillllss ffoorr sseelllliinngg cceenntteerrss:: 2001 Ramallah, its main goal was to give participants the necessary skills to conduct
successful selling interviews and identify the success factors in influence and persuade others with sell offers.
PPrreeppaarraattiioonn aanndd rreehhaabbiilliittaattiioonn ooff tthhee nneeww ssaalleessppeerrssoonn:: 2001 Ramallah, the main targets were to identify the responsibilities,
duties of the salesperson, identify the success factors in influence and persuade others with sell messages and offers ,refine and
develop the skills of sales planning, zoning sales and follow-up sales quotas, identify the study methods in analysis of sales and
display the results to senior management, and identify the problems in selection of the effective sales team.
Hadara, is one of the Palestinian Telecommunication Group companies,
it is considered the leader company in providing the internet service in
Palestine in both individuals and companies sectors. it was founded in 2005 following the merger between the internet
service providers in Palestine for the creation of giant internet
company with a distinctive and reliable services to meet the needs of
the clients and providing them with best offers.
The beginning of the cooperation between GCT and Hadara was in
the year of 2007, and hope to continue for the coming years.
The cooperation aspects between GCT and Hadara were in
conducting training programs for its benefit in different fields which
were:
AAddmmiinniissttrraattiivvee aanndd ssuuppeerrvviissoorryy sskkiillllss:: conducted in Ramallah 2007 with trainer Dr. Hannah
Qaqish from Jordan, its main targets were to develop the supervisory skills of the participants
by providing them with essential information for effective supervisory skills, view and discuss
the practical experience and supervisory roles, and to develop the attitudes, skills and how it
reflects on their performance and their organization's performance efficiently.
DDeevveellooppmmeenntt ooff aaddvvaanncceedd mmaannaaggeemmeenntt sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: 2007
Ramallah, its main goal was to provide the participants with modern concepts of management,
its dimensions and the activities of the administration.
-- CCoommppaanniieess SSeeccttoorr
Grand Park Hotel has undergone a unique transition during 2011in terms of the services
and facilities available to its guests. The hotels management has been trying to keep up
with the latest trends in the hospitality business and provide its guests with the highest
levels of comfort. The hotel is fully owned by Amaar Real Estate Group, Palestinian
Investment Funds real estate investment arm. Grand Park Hotel contracted GCT to
implement the above training program.
The cooperation aspects between GCT and Grand Park Hotel were in conducting
training programs for its benefit in different domains which were:
IInntteennssiivvee ccuussttoommeerrss ccaarree ttoo aacchhiieevvee eexxcceelllleennccee:: conducted in Jordan 2011, with trainer
Fathi Yassin from Jordan. The main targets were to identify the importance of excellence in
customer service, standards of excellence on the competitors and the means of achieving them, and identify the modern strategies
that used to outperform competitors.
LLeeaaddeerrsshhiipp sskkiillllss:: conducted in Ramallah 2011 with trainer Dr. Alaa El Din Jamie from Egypt, its
main target was to identify the dimensions of the leadership process, leadership skills, the
leadership abilities, and provide the participants with the necessary skills of effective leadership.
Specialized Arab Hospital is one of the most famous hospitals in Palestine, located in the city
of Nablus / Rafidia, and it has qualified medical staff that played a lot of success stories of
medical, and occupational history has witnessed the achievements of medical mission.
The cooperation aspect between GCT and Specialized Arab Hospital was in conducting
training program for its benefit which was:
CCoommmmuunniiccaattiioonn sskkiillllss aanndd ddeeaalliinngg wwiitthh tthhee ppuubblliicc:: conducted in 2011 in Nablus with trainer
Mr. Munir habashy from Egypt, Its main targets were to familiarize participants with the channels
of communication (communication theory) and the quality of the written and oral communication,
development of their writing skills, and provide them with the skills of the effective
communication and how to deal with others.
Jala Investment Group is owned by a group of Palestinians investors and
business men, it is agent for several international companies and consist of 6 companies, it works in different industrial
fields which are, marketing of food products, cleaning ,chemicals, cosmetics, real stat, Ice cream, frozen food and soft
drinks.
The cooperation aspect between GCT and Jala Investment Group was in
conducting training program for its benefit which was:
MMaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in 2007
in Beit Jala, with Dr. Hannah Qaqish from Jordan, the main goals were to identify the
meaning of management and the planning function, how to plan, set goals and
diagnose the nature of the functions, provide participants with required knowledge
and skills to build teams and its types, and to develop the oral communications skills
between individuals and the art to listen.
AL- Masrouji Group is specialized in importing, distributing and
manufacturing pharmaceuticals, and has offices located at different
sites in Palestine and Jordan; it works hard to streamline its business activities across its different operations, in
preparation for the expected future growth.
The beginning of the cooperation between GCT and AL- Masrouji Group was in the year of 2000 and it continued for
the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and AL- Masrouji Group were in conducting training programs for its benefit in
different fields which were:
TThhee AArrtt ooff MMaarrkkeettiinngg:: conducted in Ramallah 2008, with trainer Mr. Munir habashy from Egypt, its main objectives to identify
the marketing and its importance, the concept and elements of marketing, the basis of market segmentation and demand
forecasting, the strategies for market selection, the marketing services and pricing strategy.
TThhee sskkiillllss ooff ccoommmmuunniiccaattiioonn aanndd pprreesseennttaattiioonn:: 2007 Ramallah, its main goals were to familiarize participants with the
channels of communication (communication theory) and the quality of the written and oral communication, development of their
writing skills, and provide them with the skills of the effective communication.
LLaabboorraattoorryy mmeeaassuurreemmeenntt ooff mmaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss:: carried out in Ramallah 2007, the main goals were to identify
the meaning of management and the planning function, how to plan, set goals and diagnose the nature of the functions, provide
participants with required knowledge and skills to build teams and its types, and to develop the oral communications skills
between individuals and the art to listen.
EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: conducted in Ramallah 2006 with trainer Mr. Munir habashy from Egypt, the main objectives
were to recognize the importance of excellence in the service of customers, standards of excellence and means to achieve them,
develop the participants' technical skills, provide them with the concepts and basic knowledge needed to build effective
relationship with customers, identify the new methods to deal with customers and maintain them, and the most important tools
that study and measure the accredited satisfaction with the services provided.
NNeeggoottiiaattiioonn sskkiillllss:: it conducted in Ramallah 2006, its objectives were to identify the concept
of negotiation, its properties and the preparation for it, the main mechanisms, qualities and
skills for the successful negotiator, and identify the characteristics of the effective negotiator.
AAsssseessssmmeenntt ccrriitteerriiaa ooff ssttoocckkss aanndd bboonnddss:: Ramallah 2005 with trainer Hussein Ghoneim
from Egypt, the main goal was to provide an introduction to show the importance of cash
flows in evaluating stocks and bonds, financial markets and institutions in which they operate
and the main criteria to evaluate them.
MMaannaaggeemmeenntt ooff wwaarreehhoouusseess aanndd pprrooccuurreemmeenntt:: Ramallah 2005 with trainer Bajes Dodeen, its main goals were to identify the
procurement management and its importance, Procurement management functions, and the economic dimension of these
functions.
MMaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee mmaannaaggeerr:: conducted in Ramallah 2004 with trainer Dr. Hannah Qaqish
from Jordan, the main objective was to provide the participants with modern concepts of management, its dimensions and the
main activities of the administration.
TThhee ddiissttiinnccttiivvee mmaannaaggeerr aanndd ddeevveellooppmmeenntt ooff aaddmmiinniissttrraattiivvee ppeerrffoorrmmaannccee:: carried out with in 2004 in Gaza. The main
objectives of it were to identify the participants with the director role in the administrative process, in the pursuit to move him
from appointed manager, to his position as a leader and influential director, and to identify the directors with the characteristics of
the distinctive manager and the modern curriculum for administrative development.
MMaannaaggeemmeenntt aanndd bbeehhaavviioorraall sskkiillllss ffoorr tthhee ddiissttiinnccttiivvee eemmppllooyyeeee:: Gaza 2004, the main objective was to provide the participants
with modern concepts of management, its dimensions and the main activities of the administration.
EExxeeccuuttiivvee sseeccrreettaarryy: 2004 Ramallah, the main goals of it were to hone the skills of the participants to the administrative and
secretarial work in process of modern office management and follow-up the office business to increase work efficiency, develop
of their behavioral skills for the secretarial and prepare them psychologically to do their job duties.
BBuussiinneessss MMaannaaggeemmeenntt ffoorr tthhee ttrraavveell aanndd ttoouurriissmm ooffffiicceess:: Ramallah 2004 with trainer Alaa Anwar, its main objectives were to
identify the participants with modern administrative modalities for the management of tourism companies and travel agencies,
discuss the policies and procedures in the areas of tourism work
,display components, regulatory and administrative for tour operators
and travel agencies, and to discuss the most important problems that
facing the tourism companies and travel agencies, and it was one of
GCT central training programs, conjunction with several companies
and Palestinian institutions which are interested in developing its
staff skills.
SSeelllliinngg sskkiillllss aanndd bbaassiiss ooff ppeerrssuuaassiioonn:: Gaza 2001 with trainer Mr.
Noor Nada from Egypt, its objectives were to discuss
the dimensions of the sale and its components, identify the success
factors in influence and persuade others with selling messages, and
identify the problems in choosing the effective sales team.
SSttrraatteeggiicc ppllaannnniinngg:: Ramallah 2000, the targets were to provide
participants with the general concepts of the strategic planning as a major function in the administrative process, and how to build
a comprehensive strategic plan which will lead to the excellent performance of the company.
TTiimmee aanndd sseellff mmaannaaggeemmeenntt:: Ramallah 2000 with trainer Abdel Mutti Assaf from
Jordan, the main objective was to identify the basic concepts in time management,
its organization and its philosophy.
HHeebbrreeww llaanngguuaaggee:: Ramallah 2000, it aimed to teach the participants the basics and
assets of the Hebrew language.
DDeevveellooppmmeenntt tthhee sskkiillllss ooff sseelllliinngg mmeenn aanndd ddiissttrriibbuuttiioonn:: Ramallah 2000, it
aimed to identify the responsibilities, duties of the salesperson and his role in
achieving the bank's objectives, refine and develop the skills of sales planning,
zoning sales and follow-up sales quotas, identify the study methods in analysis of
sales and display the results to senior management, and identify the problems in selection of the effective sales team.
The Jerusalem District Electricity Company is the most important
facilities in the Palestinian economic, most broader and deeper by virtue
of concession areas that covering large parts in the West Bank, it
committed to provide its customers with safe electric service with
attention to its staff and achieve the aspirations of the shareholders
through the optimal use of available resources, and it aimed to continue
the effective role in the economic and social development and improve the quality of life for citizens and building
Palestinian society for the best use of energy. The beginning of the cooperation between GCT and the Jerusalem District Electricity Company was in the year of 2004
and it continued for the followed years, and hope to continue for the coming years.
The cooperation aspects between GCT and the Jerusalem District Electricity Company were in conducting training
programs for its benefit in different fields which were:
Polarization of Internal Efficiencies and Career Replacement: This program was one of GCT’s central training programs in
November 2013. It is considered one of unique management programs that target senior HR managers and officers in business /
services institutions. It was tailored based on the modern administrative trends in this century to maintain and promote the key
enablers of sustainable development at institutional/ individual levels. It was aimed mainly to provide participants with sufficient
knowledge about career replacement as one of the key components of human resource
management process, and to refine the participants’ skills in the application of the
concepts and methods of career replacement in an effective and efficient manner for the
institutions in the short and long term. Among the important topics that have been
addressed during the program: Human resource planning, the effective methods to
address the shortcomings of human resources, qualification strategies and replacement
strategies.
SSkkiillllss ooff CCoonndduuccttiinngg PPeerrffoorrmmaannccee AApppprraaiissaall IInntteerrvviieewwss : : This program was one of
GCT’s central training programs that held in September 2013 in Ramallah, with Dr. Arwa
Al- Mothaffar from Jordan. It targeted the senior HR mangers who are responsible for
performance appraisal and conducting the appraisal’s discussion interviews The program was mainly aimed to help create
consistency between the stated goals and job performance at the organization, impart knowledge about effective communication,
target individual needs, underline the importance and benefits of employee development, monitor the development of individual
employees, ensure the execution quality of performance appraisal interview , influence the attitudes towards seeing the benefits of
spending time on appraisals, and thus to enhance the participants skills in planning, preparing and conducting good appraisal
interviews.
TThhee aapppplliiccaattiioonn ooff OOSSHHAA ssttaannddaarrdd iinn ooccccuuppaattiioonnaall ssaaffeettyy aanndd hheeaalltthh:: conducted in Ramallah
2011, with trainer Mohammed Samara from Jordan, this program was one of GCT central training
programs, conjunction with several companies and Palestinian institutions which are interested in
developing its staff skills; and aimed to provide participants with introduction to OSHA, the elements of
its system and its policies, definitions and terminology of occupational safety and health, the objectives
of occupational health and safety standards by OSHA, the safety equipment and occupational health in
the institutions according to OSHA standards.
AAddvvaanncceedd sskkiillllss iinn tthhee mmeetthhooddss ooff nneeggoottiiaattiioonn aanndd ddeebbtt ccoolllleeccttiioonn:: conducted in 2011 Ramallah
with trainer Mr. Hisham Hamdieh from Jordan, this program was one of GCT central training
programs, conjunction with several companies and Palestinian institutions which are interested in developing its staff skills, and its
main targets were to learn how to plan for the negotiation processes and actions, familiarize participants with the skills and the
basics of negotiation with the other party, the concept of credit and how to collect debts, and familiarize the methods that predict
the success or failure of the financial institutions.
EEffffeeccttiivvee mmaannaaggeemmeenntt ooff tthhee pprroocceesssseess ooff SSeellll--tteerrmm aanndd eeffffeeccttiivvee ccoolllleeccttiioonn:: carried out in Ramallah 2007, the main objectives were to determine the scope of
cooperation between the policies of the facility that associated with pricing, sales,
credit, and collection, and set the bases for the planning of sales on credit, according to
market conditions.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 11:: this program was one of GCT
central training programs, conjunction with several companies and Palestinian
institutions which are interested in developing its staff skills; it conducted in Jordan
2006 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize participants with the concept and
management of job description, and provide them with the necessary skills to prepare the organizational structures , job
descriptions and integrated plans.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 22: it aimed to provide participants with information about the general concepts
and detailed strategic and administrative planning as a function of the administrative process, and how to build comprehensive
strategic and administrative plans as an important element in the process of preparing the managing consultant, conducted in
Amman 2006, and it was one of GCT central training programs, conjunction with several companies and Palestinian institutions
which are interested in developing its staff skills.
CCrriissiiss aanndd ssttrreessss mmaannaaggeemmeenntt:: conducted in Ramallah 2005 with trainer Mr. Hisham Hamdieh from Jordan, its objective was to
identify the potential crisis and its management tools and modern methods, in order to not affect the achieving of bank's
objectives.
BBuussiinneessss MMaannaaggeemmeenntt ffoorr tthhee ttrraavveell aanndd ttoouurriissmm ooffffiicceess:: Ramallah 2004 with trainer
Alaa Anwar, it was one of GCT central training programs, conjunction with several
companies and Palestinian institutions which are interested in developing its staff skills,
its main objectives were to identify the participants with modern administrative modalities
for the management of tourism companies and travel agencies, discuss the policies and
procedures in the areas of tourism work ,display components, regulatory and
administrative for tour operators and travel agencies, and to discuss the most important
problems that facing the tourism companies and travel agencies.
The national beverages company was established by a group of Palestinian
businessman in 1998, as a private shareholding limited company in the food
and beverage sector in Palestine, it has acquired the license of producing
carbonated soft drinks, mineral water and juices from international Coca- Cola Company, with high quality according to
the state of the art manufacturing technologies in the world.
The cooperation aspects between GCT and the National Beverages Company were in conducting training programs for
its benefit in different fields which were:
NNeeggoottiiaattiioonn sskkiillllss:: It conducted in Ramallah 2006 with the trainer Mr. Munir
habashy from Egypt, its objectives were to identify the concept of negotiation,
its properties and the preparation for it, the main mechanisms, qualities and skills
for the successful negotiator, and identify the characteristics of the effective
negotiator.
SSttrraatteeggiicc ppllaannnniinngg:: Ramallah 2006, the targets were to provide participants with
the general concepts of the strategic planning as a major function in the
administrative process, and how to build a comprehensive strategic plan which
will lead to the excellent performance of the company.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 11:: this program was one of
GCT central training programs, conjunction with several companies and Palestinian institutions which are interested in developing
its staff skills; it conducted in Jordan 2006 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize
participants with the concept and management of job description, and provide them with the necessary skills to prepare the
organizational structures , job descriptions and integrated plans.
Jerusalem (AL-QUDS) Pharmaceuticals Company was established in 1969 as a private company, and then became a
private shareholding in 1975. In order to meet the ever-expanding needs, it was transformed to a public shareholding in
1978; it has highly qualified personnel specializing in the areas of pharmacy, chemistry, microbiology, administration,
engineering, accounting and many other related fields. Its mission is to reach world markets in supplying quality products
at affordable prices by developing, manufacturing and marketing products that improve the quality of life for people
around the globe.
The cooperation aspects between GCT and the Jerusalem Pharmaceuticals Company were in conducting training
programs for its benefit in different fields which were:
EEnngglliisshh llaanngguuaaggee:: Ramallah 2001, it aimed to provide the participants with the basics of learning English in the best ways.
BBaassiicc mmaannaaggeemmeenntt sskkiillllss:: carried out in Ramallah 2001 with trainer Mr. Samir Beydoun, the main objective was to develop the
capacity of participants to identify the foundations of the administrative process and to identify the elements of good management
process.
PPllaannnniinngg && ccoonnttrrooll sskkiillllss:: Ramallah 2001, with trainer Mr. Noor Nada from Egypt, the main objective was to identify the
management processes and the basics functions of the managers.
BirZeit Pharmaceutical Company (BPC) is Palestine's leading manufacturer of generic
medicines, with more than 300 products distributed among ten production lines and
covering different therapeutic ranges. BPC targets all types of customers in the local
Palestinian market including Ministry of Health, local health care organizations, international health care organizations
and programs, end users (through pharmacies and physicians), its market is not limited to the Palestinian Territory, the
company has a well established presence in different export markets – mainly Algeria and East Europe.
The cooperation aspects between GCT and the BirZeit Pharmaceutical Company were in conducting training programs
for its benefit in different fields which were:
AAddmmiinniissttrraattiioonn ddaayy:: conducted in Ramallah 2011with trainer Dr. Hannah Qaqish from Jordan, the main objectives were to
identify the overall perspective of the management process, functions, objectives and responsibilities of the managers, the
elements of the management environment and their impact on the efficiency of work, and
recognized the planning process.
PPrreeppaarraattiioonn ooff mmaannaaggeemmeenntt ccoonnssuullttaanntt // PPaarrtt 11:: this program was one of GCT central
training programs, conjunction with several companies and Palestinian institutions which are
interested in developing its staff skills; it conducted in Jordan 2006 with the trainer Dr.
Hannah Qaqish from Jordan, its main targets were to familiarize participants with the
concept and management of job description, and provide them with the necessary skills to
prepare the organizational structures , job descriptions and integrated plans.
CCoommmmuunniiccaattiioonn sskkiillllss:: Ramallah 2005 with trainer Mr. Helmi Sari from Jordan , it aimed to
familiarize participants with the channels of communication (communication theory) and the
quality of the written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication.
TTiimmee mmaannaaggeemmeenntt:: conducted in Ramallah 2000 with trainer Mr. Noor Nada from Egypt, its main goals were to identify the
basic concepts in time management, its organization and its philosophy.
The United Securities is part of Masrouji Group . United is accredited member of
Palestine Exchange since it was established in 1997, it provides full
brokerage services to its clients in addition to the investment tools and research
that are needed to provide all the needed information to make the right
investment decision, it provide comprehensive trading services in Palestine, Jordan, UAE, Egypt and other regional and
global markets.
The cooperation aspects between GCT and the United Securities were in conducting training programs for its benefit in
different fields which were:
TThhee EEffffeeccttiivvee mmaannaaggeerriiaall pprrooffeessssiioonnaalliissmm ffoorr mmaannaaggeemmeenntt mmaannaaggeerrss:: conducted in
2011 Ramallah with trainer Dr. Hannah Qaqish from Jordan, it was one of GCT central
training programs, conjunction with several companies and Palestinian institutions which
are interested in developing its staff skills; its main goals were to provide participants
with the latest updated information and knowledge about the specifications of a
professional manager, how to play the new role assigned to it in light of modern
management practices, develop their trends as managers about their jobs and their
institutions where they work and make sure to use what they own capabilities
and efficiencies in the progress of their business to create good relationship with
customers, superiors and subordinates, and identify the functions of the professional
manager and basic functions of the director.
FFiinnaanncciiaall DDiissttrreessss:: conducted in Ramallah 2008 with trainer Mr. Hussein Ghoneim from
Egypt, the main objective was to familiarize participants with the analysis of financial
statements, and the importance of financial planning and budget estimates and how to deal with financial distress.
Palestine Exchange (PEX) was established in 1995 to promote investment in
Palestine, it was fully automated upon establishment- a first amongst the Arab
Stock Exchanges, and it became a public shareholding company in February
2010 responding to principles of transparency and good governance. The PEX
operates under the supervision of the Palestinian Capital Market Authority, and
strives to provide an enabling environment for trading that is characterized by equity, transparency and competence,
serving and maintaining the interest of investors.
The cooperation aspects between GCT and the Palestine Exchange were in conducting training programs for its benefit
in different fields which were:
CCrriitteerriiaa ffoorr tthhee aasssseessssmmeenntt ooff ssttoocckkss,, bboonnddss aanndd iinnvveessttmmeenntt pprroojjeeccttss:: carried
out in Nablus in 2008 with trainer Mr. Hussein Ghoneim from Egypt, the main goal
was to provide an introduction to show the importance of cash flows in evaluating
stocks and bonds, financial markets and institutions in which they operate and the
main criteria to evaluate them, and to understand the scientific foundations to study
the feasibility of the projects in terms of technical, financial and economic
development, provide the participants with skills to identify the economic feasibility
of projects through the of economic evaluation methods of the projects.
EExxeeccuuttiivvee SSeeccrreettaarriiaatt aanndd tthhee tteecchhnnoollooggyy ooff tthhee ffuuttuurree:: Jordan 2009 with trainer
Dr. Hannah Qaqish from Jordan, the main goals of it were to hone the skills of the
participants to the administrative and secretarial work in process of modern office
management and follow-up the office business to increase work efficiency, develop
of their behavioral skills for the secretarial and prepare them psychologically to do
their job duties.
The Qandeal Brothers Company was established in 1956 in order to introduce update equipment to build a strong
country depending on its strong sons specialized in construction and building fields, and to contribute to the positive
development in ready-mix concrete factories and crushing plants fields therefore it has been considered as one of the
main bases in building the Palestinian Society.
The cooperation aspect between GCT and The Qandeal Brothers Company was in conducting training program for its
benefit in which was:
TThhee ddiissttiinnccttiivvee mmaannaaggeerr aanndd tthhee ddeevveellooppmmeenntt ooff aaddmmiinniissttrraattiivvee ppeerrffoorrmmaannccee:: 2008 Amman with trainer Dr. Hannah Qaqish
from Jordan, its main goal was to provide the participants with modern concepts of management, its dimensions and the activities
of the administration.
Sahem Trading & Investments Company is a privately-owned Palestinian financial
institution established by a group of experienced investment managers in the late of
1990 to develop regional financial markets through embraced the opportunity to
participate in the growth of the Palestinian economy. Its goal is to provide integrated, comprehensive investment and
trading services and personalized attention to every one of our clients, such as trading services on both the PEX and on
selected regional stock exchanges.
The cooperation aspect between GCT and Sahem Trading & Investments Company was in conducting training
program for its benefit in which was: AAsssseessssmmeenntt ccrriitteerriiaa ooff ssttoocckkss aanndd bboonnddss:: carried out in Ramallah in 2006 with trainer Mr. Hussein Ghoneim from Egypt, the
main goal was to provide an introduction to show the importance of cash flows in evaluating stocks and bonds, financial markets
and institutions in which they operate and the main criteria to evaluate them.
The cooperation aspects between GCT and Al Hayat Pharmaceutical Company
were in conducting training programs for its benefit in different fields which were: EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: conducted in Cairo 2009 with trainer Mr. Munir
habashy from Egypt, it was one of GCT central training programs, conjunction with
several companies and Palestinian institutions which are interested in developing its staff
skills, and the main objectives were to recognize the importance of excellence in the
service of customers, standards of excellence and means to achieve them, develop the
participants' technical skills, provide them with the concepts and basic knowledge needed to build effective relationship with
customers, identify the new methods to deal with customers and maintain them, and the most important tools that study and
measure the accredited satisfaction with the services provided.
TThhee ddiissttiinnccttiivvee mmaannaaggeerr aanndd ddeevveellooppmmeenntt ooff aaddmmiinniissttrraattiivvee ppeerrffoorrmmaannccee:: carried out with in 2008 in Amman, it was one of
GCT central training programs, conjunction with several companies and Palestinian institutions which are interested in developing
its staff skills, and the main objectives of it were to identify the participants with the director role in the administrative process, in
the pursuit to move him from appointed manager, to his position as a leader and influential director, and to identify the directors
with the characteristics of the distinctive manager and the modern curriculum for administrative development.
EExxcceelllleennccee iinn ccuussttoommeerr sseerrvviiccee:: conducted in Ramallah 2008 with trainer Mr. Munir habashy from Egypt, the main objectives
were to recognize the importance of excellence in the service of customers, standards of excellence and means to achieve them,
develop the participants' technical skills, provide them with the concepts and basic knowledge needed to build effective
relationship with customers, identify the new methods to deal with customers and maintain them, and the most important tools
that study and measure the accredited satisfaction with the services provided.
Solutions for Development Consulting Company, was established in 2005 it is a
highly experienced consulting firm based in Ramallah, Palestine and has an
extensive knowledge in the field of
economic development comes from its team's years of accumulated professional
experience and networks which gives an in-depth understanding of the needs and
aspirations of public sector institutions, private sector organizations and
companies, and international development agencies.
It had succeeded in achieving two nationwide footprints which represented in,
Intajuna and Asasat project , Intajuna is a project that aimed at strengthen and
support the Palestinian small and medium-sized enterprises to increase their
share in the domestic market and enhancing Palestinian consumer perceptions
towards locally produced fast moving consumer goods, and fresh fruits and
vegetables produce, it included companies and cooperatives which selected to set
the example in substantiating claims of good-quality
local choices, whereas Asasat is a national project
that aimed at promoting the Palestinian construction industries and building materials and
to increase the local market share of Palestinian-made building materials.
The cooperation aspects between GCT and the Solutions for Development Consulting
Company were in conducting several training programs for the benefit of the companies and
cooperatives which covered by Asasat and Intajuna projects, in different fields which were:
Customer relationship management: conducted in 2010 in Jericho and Ramallah with trainer Mr.
Munir habashy from Egypt, which aimed to provide participants with the concepts and basic
knowledge needed to build effective relationships with clients (customers), identify new methods of
dealing with clients and how to maintain them, identify the most important tools for the study of
clients and measuring their satisfaction with the service provided.
Effective selling skills: conducted in Ramallah 2010 for Asasat, and its targets were to identify the concept of sale and its types,
the features of the sale professional, some misconceptions about the sale, and identify the sales representatives.
Effective selling skills: conducted in Ramallah 2010 for Intajuna with trainer Yacoub Hamdan from Jordan , and its targets were
to identify the concept of sale and its types, the features of the sale professional, some misconceptions about the sale, and identify
the sales representatives.
Marketing strategies: Ramallah 2010 (twice for Asasat and Intajuna) with trainer Yacoub Hamdan from Jordan, the main
objectives were to identify the concepts of contemporary marketing and strategic management of marketing, provide the
participants with analysis skills of the marketing environment and marketing methods for determining the target quota, and
develop the capacity of participants to innovative analysis of markets in order to find realistic opportunities for marketing.
The following table shows the names of companies and cooperatives that GCT has dealt with, through these training
programs for Asasat and Intajuna projects:
Name of the company Arab Industrial Company (Star) Arab Company for Paints Products.
Itemaad Company for solar and electric heaters Siniora Food Industries company
Hawash's sons cast stone company Al-jebrini Dairy & Food Products
Sinokrot Global Group Alarz Company
Golden Wheat Mills company AL-Quds Pharmaceutical Company
Adam for manufacture and trade of wood Halaika Company for marble and stones
Manasra Company for development & investment Palestine plastic Industrial
Napco company Anabtawi Group
Arab Company for Paints Products Al- Qasrawi industrial and trading company
National Company for the manufacture and
Marketing of paper.
Super Nimer company
Near East Industries and Trade
Southern Electricity is private shareholding limited company, and the shareholders are
municipalities , village councils within its operation area in the southern West Bank.
The Southern Electricity Company was established through decision within the Palestinian
National Authority plans to develop the electricity service in the Palestinian homeland, and as
one of the electricity companies in Palestine which its services
include generate, transmit and distribute electricity in its concession
area. It currently provides all services that related to the electric
sector from electricity billing , collection , development of existing
networks and building new networks and the installation of new
subscriptions …… etc from services related to electricity at the local
& official level .
The cooperation aspects between GCT and the Southern
Electricity Company were in conducting training programs in different field for its benefit which were as the following:
The skills of selling-term and negotiation for debt collection: was held in 2012 in Hebron with trainer Mr. Hisham Hamdiya
from Jordan, its main targets were to learn how to plan for the negotiation processes and actions, familiarize participants with the
skills and the basics of negotiation with the other party, the concept of credit and how to collect debts, and familiarize the methods
that predict the success or failure of the financial institutions.
National Insurance Company Ltd. was founded in 1992 as a public
shareholding company by a group of experienced Palestinian professionals.
Since then, it has achieved numerous successes due to its unparalleled
strengths within Palestine, and it now the largest insurance company licensed under the applicable laws of the Palestinian
Authority, guided by the vision of the board of directors, its main objectives is to develop new products, services, and
distribution channels using the latest innovative techniques, turn the risk into a value, through reliable diversified risk
management and solid reinsurance treaties,contribute to the development of the national economy and provid job
opportunities to the largest number of people through the company investments.
The cooperation aspects between GCT and the NIC were in conducting several training programs in different field for
its benefit which were as the following:
Skills of Conducting Performance Appraisal Interviews : This program was one of GCT’s central training programs that held
in September 2013 in Ramallah, with Dr. Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers who are responsible
for performance appraisal and conducting the appraisal’s discussion interviews The program was mainly aimed to help create
consistency between the stated goals and job performance at the organization, impart knowledge about effective communication,
target individual needs, underline the importance and benefits of employee development, monitor the development of individual
employees, ensure the execution quality of performance appraisal interview , influence the attitudes towards seeing the benefits of
spending time on appraisals, and thus to enhance the participants skills in planning, preparing and conducting good appraisal
interviews.
Project Management Professional PMP ( basic level): Three sessions of this
programme held for three different groups from NIC staff on April, May 2012. It main
objectives were to build a project management culture within NIC by identifying the
stages of project management cycle and the prerequisites, features, and challenges of each
stage, set financial plans for the proposed projects at different stages of the project cycle,
and how to monitor and evaluate the financial status of the project frequently, ensure high
understanding of project management, project phases, and project processes, and build
participants abilities to lead their own projects within the company to increase their
understanding of their roles and responsibilities throughout the organization which will
increase the success of planned strategies within NIC.
Project Management Professional PMP (advanced level): it conducted on May 2012. It main objectives were to build a
project management culture within NIC by identifying the stages of project management cycle and the prerequisites, features, and
challenges of each stage, set financial plans for the proposed projects at different stages of the project cycle, and how to monitor
and evaluate the financial status of the project frequently, ensure high understanding of project management, project phases, and
project processes, and build participants abilities to lead their own projects within the company to increase their understanding of
their roles and responsibilities throughout the organization which will increase the success of planned strategies within NIC.
GCT was cooperated with other private companies in Palestine through its central training
programs, and these companies were:
The company name Program title Date Place Lucky Baby
Skills of Conducting Performance Appraisal Interviews 2013 Ramallah
Global United Insurance Company
Polarization of Internal Efficiencies and Career
Replacement.
2013 Ramallah
Al- Jebrini Dairy Food and Industries
Company.
Polarization of Internal Efficiencies and Career
Replacement.
2013 Ramallah
Jerusalem Center for Orthopedic
Surgery
Proposal Writing & Fundraising. 2012 Ramallah
Hebron (Al-Khalel) Electric Power
Company.
Financial Analysis & Administrative decision. 2012 Jordan
Play Center Proposal Writing & Fundraising. 2012 Ramallah
Anabtawi Group What's after budget 2011 Jordan
Zalmout Distribution Company - Intensive customers care to achieve excellence.
- Advanced skills in the methods of negotiation and debt
collection.
2011
2011
Jordan
Ramallah
Alquds lifts company - Advanced skills in the methods of negotiation and debt
collection.
- Proposal Writing & Fundraising.
2011
2005
Ramallah
Ramallah
Arab Insurance Establishment The distinctive manager and the
Development of administrative performance.
2008 Jordan
Al Carmel International Company Managerial skills and management of modern office. 2009 Cairo
Dar Al-Shifa Pharmaceutical Strategies to measure the return of training 2011 Jordan
Lotus Financial Investment - Preparation of management consultant (Part I).
- Preparation of management consultant (Part 2).
2007
2007
Jordan
Ramallah
Nassar Group - What's after budget?
- Financial Analysis & Administrative decision.
2011
2010
Jordan
Jordan
Siniora Food Industries
Company.
- The application of OSHA standard in Occupational
Safety and Health.
- Development of creative skills of office managers and
executive secretaries.
2011
2011
Ramallah
Ramallah
Wajdi Technological institute. Proposal Writing & Fundraising. 2005 Ramallah
Eka company Development of creative skills of office
managers and executive secretaries
2011 Ramallah
Al juneidi company Financial Analysis & Administrative
Decision.
2010 Jordan
Sky Advertising Proposal Writing & Fundraising. 2005 Ramallah
Palestine Poultry Company - Development of creative skills of office managers and
executive secretaries.
- Preparation of management consultant (Part 2).
- Preparation of management consultant (Part I).
2011
2007
2006
Ramallah
Ramallah
Jordan
Palestine plastic Industrial Financial Analysis & Administrative
Decision.
2010 Jordan
Sinokrot Global Group - Advanced skills in the methods of negotiation and debt
collection.
- The Effective managerial Professionalism for management
managers.
2011
2011
Ramallah
Ramallah
Solutions for Development
Consulting
Management of supporting services. 2009 Jordan
Solutions for Information
Technology - Financial analysis & administrative decision.
- Strategies to measure the return of training.
2012
2011
Jordan
Jordan
Orient Jerusalem Financial Analysis & Administrative
Decision.
2010 Jordan
Al shorouq Enterprises of
food
Preparation of a management consultant 2010 Jordan
Unipal General Trading Preparation of management consultant (Part 2). 2006 Jordan
Arab American University Proposal Writing and Fundraising 2010 Ramallah
Palestine Mortgage and Housing
Corporation
The Effective managerial Professionalism for management
managers.
2011 Ramallah
ALQASR Hotel Executive Secretariat and the technology of the future. 2009 Jordan
Darras Company Customer Care. 2008 Cairo
Golden Wheat Mills - Preparation of management consultant (Part I).
- Preparation of management consultant (Part 2).
2006
2006
Jordan
Jordan
Dar Al-Hijra for Hajj and
Umrah
Business Management for the travel and tourism offices. 2004 Ramallah
Jaffa engineering Office Proposal Writing & Fundraising 2005 Ramallah
Deloitte Audit Proposal Writing and Fundraising 2010 Ramallah
SIMO company Preparation of management consultant (Part 2).
2007 Ramallah
AL Rajeh Detergents Factory - Excellence in customer service.
- Preparation of management consultant (Part 2).
2006
2006
Jordan
Jordan
Al Keram Office for Travel
and Tourism
Business Management for the travel and tourism offices. 2004 Ramallah
Musallam Specialty Hospital Preparation of management consultant (Part I) 2007 Jordan
Anwar Tourism and Travel
agency
- The Effective managerial Professionalism for
management managers.
- Financial Analysis & Administrative decision.
2011
2012
Ramallah
Jordan
-
Napco company The application of OSHA standard in
Occupational Safety and Health.
2011 Ramallah
Osaily Company Preparation of management consultant (Part I). 2006 Jordan
National Insurance Company - Financial Analysis & Administrative decision.
- Excellence in customer service.
2010
2006
Jordan
Jordan
Al-jebrini Dairy & Food Products - Advanced skills in the methods of negotiation and debt
collection.
- Customer Care.
- Preparation of management consultant (Part I).
- Excellence in customer service.
2011
2008
2006
2006
Ramallah
Cairo
Jordan
Jordan
Hamoda Group - Executive Secretariat and the technology of the future.
- Management of supporting services.
- The distinctive manager and the development of
administrative performance.
- Customer Care.
- Preparation of management consultant (Part I).
- Preparation of management consultant (Part 2).
- Preparation of management consultant (Part I).
- Excellence in customer service.
2009
2009
2008
2008
2007
2007
2006
2006
Jordan
Jordan
Jordan
Cairo
Jordan
Ramallah
Jordan
Jordan
Al-Andalus Software
Development
Proposal Writing & Fundraising. 2005 Ramallah
Arab Real Estate
Establishment
Proposal Writing & Fundraising 2005 Ramallah
Young Artists Forum Proposal Writing & Fundraising 2005 Ramallah
Partners for creative solutions
Company.
Managing the Training Process 2009 Cairo
Haqel Alru'ah Hospital Proposal Writing & Fundraising 2005 Ramallah
DAI company Preparation of management consultant (Part I). 2006 Jordan
Amie company Preparation of management consultant (Part I). 2006 Jordan
Bisan company Preparation of management consultant (Part I). 2006 Jordan
Al Worood exchange company Preparation of management consultant (Part I). 2006 Jordan
Isra Software &Computer Excellence in customer service. 2006 Jordan
Al Shams company Excellence in customer service. 2006 Jordan
Merlin company Proposal Writing & Fundraising 2005 Ramallah
Near East Industries and Trade Proposal Writing & Fundraising 2005 Ramallah
Al-Karamel TV Business Management for the travel and tourism offices. 2004 Ramallah
Alameed travel and tourism Business Management for the travel and tourism offices. 2004 Ramallah
Al Saraya center for community
services
Business Management for the travel and tourism offices. 2004 Ramallah
Public
Sector
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About us
Ministry Of Interior The beginning of the cooperation between GCT and MOI was in the year of 2006
and continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOI were in conducting training
programs in different areas for its benefit and funded by different international bodies,
such as GIZ and Chemonics .The training programs were as the following:
Management time and work pressures: conducted in Ramallah2011 (twice) with
trainer Mrs. Maali Akroush and Mr. Hisham Hamdieh from Jordan, the main
objectives were to teach participants how to formulate strategies for time management, identify “time wasters” and
apply techniques to eliminate them from their daily routine, and how to save time and establish personal and
professional priorities to focus on them.
Preparation skills of technical and administrative reports: 2011 Ramallah, its main targets were to identify the role of
reports in the administrative process, effective reporting standards, and improve the performance of the participants in
the preparation and writing report.
Communication skills: conducted in 2011 Ramallah, its specific goals were to familiarize
participants with the channels of communication (communication theory) and the
quality of the written and oral communication, develop their writing skills, and
provide them with the skills of the effective communication.
Risk management and its applications in public institutions: 2011 Jordan with
trainer Mr. Issa Al Daher from Jordan, the main objectives were to identify recent
trends in risk management institutions, how to assess risks and determine the
degree of risk, identify the methodology for risk management and teach the participants on
the most important practices and tools in risk assessment of institutions, and how to
prepare risk management plan.
Managerial and supervisory skills: conducted in 2011(twice in May and September) and 2010 in Ramallah with the
trainer Dr. Hannah Qaqish from Jordan, this program was aimed to identify the modern management concepts, the
framework of the administrative process, the basics of administrative thinking, and skills of planning and follow-up
management, identify the human personality and the approach of how to deal with other.
Preparation and reports writing: carried out in Ramallah 2011 with trainer Dr. Hannah Qaqish from Jordan and in
2010 with trainer Mr. Munir Habashy from Egypt. Its main targets were to identify the role of reports in the
administrative process, effective reporting standards, and improve the performance of the participants in the
preparation and writing report.
Administrative system: 2011 Ramallah, the main objectives of this program were to identify the modern management
concepts, the framework of the administrative process, identify the role of reports in the administrative process, and
give participants the necessary skills to develop administrative and strategic plans and formulate a regulatory frame work
that enhance the institutions needs.
The behavioral system: conducted in 2011 Ramallah, the main objectives were to provide participants with techniques
and methods that lead to effective benefit from the available time and develop plans to exploit it in the best way,
provide them with basic concepts in the creativity skills and how to face the development and improving of the work
climate, the basic concepts in the negotiation and the strategies, tactics of negotiation, the successful negotiator, and
develop the staff for incentives by identify characteristics of the effective
incentive system.
Planning and implementation business skills : Ramallah 2010, the main
targets were to provide participants with in-depth knowledge about the
administrative functions for managers and supervisors focusing on the
planning function, and give them the necessary skills to develop
administrative and strategic plans and formulate a regulatory frame work
that enhance the institutions needs.
Time management: conducted in Ramallah 2010 with trainer Mr. Munir
Habashy from Egypt, its main goals were to identify the basic concepts in
time management, its organization, its philosophy, and how to save time and establish personal and professional
priorities to focus on them.
Problem-Solving & Decision-Making: 2010 Ramallah, the main objectives of this program were
to provide the participants with the modern scientific method in making administrative decisions
and develop their skills and to overcome the obstacles they face in solving problems and
decisions making.
Executive secretary: was carried out in 2010 in Ramallah, the main goals of it were to hone the
skills of the participants to the administrative and secretarial work in process of modern office
management and follow-up the office business to increase work efficiency, develop of their
behavioral skills for the secretarial and prepare them psychologically to do their job duties.
Train of Trainers (TOT): 2010 Ramallah, with trainer Dr. Hannah Qaqish from Jordan, the
main targets were to provide participants with the needed skills and capabilities to carry out
training, and provide them with modern training methods.
Team work Building: conducted in 2009 in Ramallah and Jericho with trainers Mr.
Hisham Hamdieh from Jordan, the main objectives of this program were to provide the
participants with the basic concepts of team building and developing their skills
in teamwork, building and managing teams, give participants the skills for the division and
distribution of teams within the work environment, and learn how to form a management team.
Institutions Guide of self-assessment ( Guide standards): carried out in 2009 in Ramallah, its
main targets were strategic planning and its standards in implementation ,monitoring and evaluation, identify the
standards of administrative operations, relations management with stakeholders and how to identify the customer needs
and achieve their satisfaction by building relationships with them, identify the financial standards in planning ,
budgeting, implementing and conducting the financial assessment.
Effective communication skills: 2009 Jericho, its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication, development of their
writing skills, and provide them with the skills of the effective communication.
Management of development and change: carried out in Ramallah 2009, with trainers Mr. Ahmed Ragheb from Egypt.
The main objectives were to identify the change and its reactions, stages and dynamics of change, Model McKenzie for
change, agenda for change, the difference between the director and commander, and who manages and lead the
change and development.
Customer service (theoretical and on job training): this program was conducted nine times for the offices of Ministry of
Interior in these governorates (Ramallah, Bethlehem, Hebron, Qalqilya, Tulkarem, Salfit, Jenin, Nablus) with trainers
Dr. Hannah Qaqish and Mr. Helmi Sari from Jordan. This program was divided into two parts which were theoretical
training and practical training by visiting sites, and its main objectives were to recognize the distinguished service and its
importance, build an awareness of the philosophy of care of the citizens (clients) and identify the methods and practical
tools which can be applied in this field, and determine the different types of client.
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir
habashy from Egypt, Its main targets were to familiarize participants with the
channels of communication (communication theory) and the quality of the written
and oral communication, development of their writing skills, and provide them
with the skills of the effective communication and how to deal with others.
Preparation of management consultant / Part 1: this program was one of GCT
central training programs, and conducted in Jordan 2006 with the trainer Dr.
Hannah Qaqish from Jordan, its main targets were to familiarize participants with
the concept and management of job description, and provide them with the
necessary skills to prepare the organizational structures, job descriptions and
integrated plans.
Ministry Of Finance The beginning of the cooperation between GCT and MOF was in the year of 1999 and continued
for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOF were in conducting training programs in
different areas for its benefit and funded by different international and local bodies, such as
Chemonics, UNDP and PECDAR .The training programs were as the following:
Train of Trainers (TOT): conducted in 2011 in Ramallah with trainer Dr. Hannah Qaqish from Jordan, the main targets
were to provide participants with the needed skills and capabilities to carry out training, and provide them with modern
training methods.
Administrative and behavioral system for the distinctive manager: 2010 Ramallah, the main objective was to provide the
participants with modern concepts of management, its dimensions and the main activities of the administration and the
basics of behavioral skills.
Effective communication skills: 2010 Ramallah, its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral communication, development of their
writing skills, and provide them with the skills of the effective communication.
Team work Building: conducted in 2010 in Ramallah with trainers Mr. Munir habashy
from Egypt, the main objectives of this program were to provide the participants with the
basic concepts of team building and developing their skills in teamwork, building and
managing teams, give participants the skills for the division and distribution of teams
within the work environment, and learn how to form a management team.
Management of development and change: carried out in Ramallah 2010, with trainers
Mr. Yacoub Hamdan from Jordan. The main objectives were to identify the change and
its reactions, stages and dynamics of change, Model McKenzie for change, agenda for change, the difference between the
director and commander, and who manages and lead the change and development.
Institutions Guide of self-assessment ( Guide standards): carried out in 2010 in Ramallah, its main targets were strategic
planning and its standards in implementation ,monitoring and evaluation, identify the standards of administrative
operations, relations management with stakeholders and how to identify the customer needs and achieve their
satisfaction by building relationships with them, identify the financial standards in planning , budgeting, implementing
and conducting the financial assessment.
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, its main targets
were to familiarize participants with the channels of communication (communication theory) and the quality of the
written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication and how to deal with others.
Administrative and behavioral system: conducted in 2009 Ramallah (twice in July and August) with Dr. Hannah Qaqish
from Jordan, the main goals were to identify the meaning of management and the planning function, how to plan, set
goals and diagnose the nature of the functions, provide participants with required knowledge and skills to build teams
and its types, and to develop the oral communications skills between individuals and the art to listen.
Administrative system for the distinctive manager: the main target was to provide the participants with modern concepts
of management, its dimensions and the activities of the administration; it carried out in Ramallah 2009.
Behavioral system for the distinctive manager: 2009 Ramallah , the main objectives were to provide participants with
techniques and methods that lead to effective benefit from the available time and develop plans to exploit it in the best
way, provide them with basic concepts in the creativity skills and how to face the development and improving of the work
climate, the basic concepts in the negotiation and the strategies, tactics of negotiation, the successful negotiator, and
develop the staff for incentives by identify characteristics of the effective incentive system.
Managerial and supervisory skills: conducted in 1999 in Ramallah, and it aimed to identify the modern management
concepts, the framework of the administrative process, the basics of administrative thinking, and skills of planning and
follow-up management, identify the human personality and the approach of how to deal with other.
Preparation and reports writing: carried out in Ramallah 1999, its main targets were to identify the role of reports in the
administrative process, effective reporting standards, and improve the performance of the participants in the preparation
and writing report.
Ministry Of Transportation The beginning of the cooperation between GCT and MOT was in the year of 1999 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOT were in conducting training programs
in different areas for its benefit and funded by different international and local bodies,
such as Chemonics and PECDAR, and the training programs were as the following:
EExxcceelllleennccee iinn DDeelliivveerriinngg CCuussttoommeerr SSeerrvviiccee:: A series of 6 programs was in 2014 in Ramallah, Nablus, and Hebron with
trainer Dr. Hanna Qaqish from Jordan.
Customer service (theoretical and on job training): this program was conducted nine times in 2010, for the offices
Ministry of Transportation in these governorates (Ramallah, Bethlehem, Hebron, Qalqilya, Tulkarem, Salfit, Jenin,
Nablus) with trainers Dr. Hannah Qaqish and Mr. Helmi Sari from Jordan. This program was divided into two parts
which were theoretical training and practical training by visiting sites, and its main objectives were to recognize the
distinguished service and its importance, build an awareness of the philosophy of care of the citizens (clients) and
identify the methods and practical tools which can be applied in this field, and determine the different types of client.
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, its main targets
were to familiarize participants with the channels of communication (communication theory) and the quality of the
written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication and how to deal with others.
Administrative and behavioral system: conducted in 2009 Ramallah with Dr. Hannah Qaqish from Jordan, the main
goals were to identify the meaning of management and the planning function, how to plan, set goals and diagnose the
nature of the functions, provide participants with required knowledge and skills to build teams and its types, and to
develop the oral communications skills between individuals and the art to listen.
Effective communication skills: 2009 Ramallah with trainers Mr. Hisham Hamdieh
from Jordan, its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral
communication, development of their writing skills, and provide them with the
skills of the effective communication.
Management of development and change: carried out in Jericho 2009, with
trainers Mr. Yacoub Hamdan from Jordan. The main objectives were to identify
the change and its reactions, stages and dynamics of change, Model McKenzie for
change, agenda for change, the difference between the director and commander, and who manages and lead the
change and development.
Team work Building: conducted in 2009 in Ramallah with trainer Mr. Hani Samara, the main objectives of this
program were to provide the participants with the basic concepts of team building and developing their skills
in teamwork, building and managing teams, give participants the skills for the division and distribution of teams
within the work environment, and learn how to form a management team.
Institutions Guide of self-assessment ( Guide standards): carried out in 2009 in Ramallah, its main targets were strategic
planning and its standards in implementation ,monitoring and evaluation, identify the standards of administrative
operations, relations management with stakeholders and how to identify the customer needs and achieve their
satisfaction by building relationships with them, identify the financial standards
in planning , budgeting, implementing and conducting the financial assessment.
Managerial and supervisory skills: conducted in 1999 in Ramallah, and it aimed
to identify the modern management concepts, the framework of the
administrative process, the basics of administrative thinking, and skills of
planning and follow-up management, identify the human personality and the
approach of how to deal with other.
Preparation and reports writing: carried out in Ramallah 1999 with trainers Mr.
Helmi Sari from Jordan, its main targets were to identify the role of reports in
the administrative process, effective reporting standards, and improve the
performance of the participants in the preparation and writing report.
Ministry of Telecommunications and Information
Technology
The beginning of the cooperation between GCT and MTIT was in the year of 2009 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MTIT were in conducting training programs in
different areas for its benefit and funded by international bodies, such as Chemonics, and these training programs were
as the following:
Team work Building: conducted in 2010 in Ramallah with trainers Mr. Yacoub Hamdan from Jordan, the main
objectives of this program were to provide the participants with the basic concepts of team building and
developing their skills in teamwork, building and managing teams, give participants the skills for the division and
distribution of teams within the work environment, and learn how to form a management team.
Institutions Guide of self-assessment ( Guide standards): carried
out in 2010 in Ramallah, its main targets were strategic planning
and its standards in implementation ,monitoring and evaluation,
identify the standards of administrative operations, relations
management with stakeholders and how to identify the customer
needs and achieve their satisfaction by building relationships with
them, identify the financial standards in planning , budgeting,
implementing and conducting the financial assessment.
Effective communication skills: 2009 in Jericho with trainers Mr.
Hisham
Hamdieh
from Jordan, its specific goals were to familiarize participants
with the channels of communication (communication theory)
and the quality of the written and oral communication,
development of their writing skills, and provide them with the
skills of the effective communication.
Management of development and change: carried out in
Ramallah 2009, with trainers Mr. Ahmed Ragheb from Egypt.
The main objectives were to identify the change and its
reactions, stages and dynamics of change, Model McKenzie
for change, agenda for change, the difference between the
director and commander, and who manages and lead the
change and development.
Ministry of Public Works and Housing
The beginning of the cooperation between GCT and MPWH was in the year of 2009 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MPWH were in conducting training programs
in different areas for its benefit and funded by international bodies, such as Chemonics, and
these programs were as the following:
Skills of Conducting Performance Appraisal Interviews : This program was one of GCT’s central training programs
that held in September 2013 in Ramallah, with Dr. Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers
who are responsible for performance appraisal and conducting the appraisal’s discussion interviews The program was
mainly aimed to help create consistency between the stated goals and job performance at the organization, impart
knowledge about effective communication, target individual needs, underline the importance and benefits of employee
development, monitor the development of individual employees, ensure the execution quality of performance
appraisal interview , influence the attitudes towards seeing the benefits of spending time on appraisals, and thus to
enhance the participants skills in planning, preparing and conducting good appraisal interviews.
Strategies to measure the return of training: conducted in 2011 in Jordan with trainer Mr. Issa Al Daher from Jordan, it
was one of GCT central training programs, its main objective were to identify the site of the assessment process of the
training programs in the training process within integrated system of training and development, train the participants
on designing accredited methodology by the institution to assess and measure the return on training, and how to
calculate the return on investment of training (ROI).
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, its main targets
were to familiarize participants with the channels of communication (communication theory) and the quality of the
written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication and how to deal with others.
Administrative and behavioral system: conducted in 2009 Ramallah with Dr. Hannah Qaqish from Jordan, the main
goals were to identify the meaning of management and the planning function, how to plan, set goals and diagnose the
nature of the functions, provide participants with required knowledge and skills to build teams and its types, and to
develop the oral communications skills between individuals and the art to listen.
Effective communication skills: 2009 Jericho with trainers Mr. Helmi Sari from
Jordan, its specific goals were to familiarize participants with the channels of
communication (communication theory) and the quality of the written and oral
communication, development of their writing skills, and provide them with the
skills of the effective communication.
Team work Building: conducted in 2009 in Jericho, the main objectives of this
program were to provide the participants with the basic concepts of team building and
developing their skills in teamwork, building and managing teams, give participants the
skills for the division and distribution of teams within the work environment, and learn
how to form a management team.
Management of development and change: carried out in Ramallah 2009, with trainers
Mr. Yacoub Hamdan from Jordan. The main objectives were to identify the change and
its reactions, stages and dynamics of change, Model McKenzie for change, agenda for
change, the difference between the director and commander, and who manages and lead the change and development.
Institutions Guide of self-assessment ( Guide standards): carried out in 2009 in Ramallah, its main targets were strategic
planning and its standards in implementation ,monitoring and evaluation, identify the standards of administrative
operations, relations management with stakeholders and how to identify the customer needs and achieve their
satisfaction by building relationships with them, identify the financial standards in planning , budgeting, implementing
and conducting the financial assessment.
Ministry of Agriculture
The cooperation aspects between GCT and MOA were in conducting several training
programs in different areas of management and finance; these programs were as the
following:
Internal Audit: The programme was conducted
within the frame work of “Strengthening of the
technical and administrative capacities of the MoA and development of agri-
business” project. It financed by t he Italian Ministry of Foreign Affairs and
implemented by the IAO in collaboration with the Palestinian MOA. This
programme held in March 2013 with trainer Dr. Hanna Quffa, it aimed to
provide participants with the modern skills of internal audit required to manage
the public fund resources in MOA effectively and efficiency parallel with the
strategic objectives and plans of the ministry. The targeted group represented by
MOA staff from Internal Control Unit and the General Directorate of Financial
and Administrative Affairs.
Financial Management: The programme was conducted within the frame work of “Strengthening of the technical and
administrative capacities of the MoA and development of agri-business” project. It financed by the Italian Ministry of
Foreign Affairs and implemented by the IAO in collaboration with the Palestinian MOA. This programme held in
March 2013 with trainer Dr. Ziad Zaghrout, it aimed to provide participants with
the modern skills of financial management required to manage and save the
financial recourses in MOA effectively and efficiency as a proem for the budget of
programmes .The targeted group represented by MOA staff from the General
Directorate of Financial and Administrative Affairs and employee from other
directorate whom their job description intersec ts with the finance, accounting
tenders and procurement.
Human Resources Management: The programme was conducted within the frame work of “Strengthening of the
technical and administrative capacities of the MoA and development of agri-business” project. It financed by the Italian
Ministry of Foreign Affairs and implemented by the IAO in collaboration with the Palestinian MOA. This programme
held in March 2013 with trainer Dr. Hanna Qaquish from Jordan, it aimed to
provide participants with the basic skills of HRM required to manage and develop
the human recourses in MOA on occupational and personal levels towards
achieving the organizational and personal goals, and to acquire this process
effectively and efficiency. The targeted group represented by MOA staff from the
General Directorate of Financial and Administrative Affairs and employees from
other directorate whom their job description intersects with the HRM issues.
Ministry of Local Government
The beginning of the cooperation between GCT and MoLG was in the year of 2002 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MoLG were in conducting training programs in
different areas for its benefit and funded by different international and local bodies, such as
UNDP, UNPOS, and Palestinian Hydrology Group, and these programs were as the following:
Development of creative skills of office managers and executive secretaries: this program was one of GCT central
training programs; it conducted in Ramallah 2011 with trainer Mr. Munir
habashy from Egypt. The main goals of it were to hone the skills of the
participants to the administrative and secretarial work in process of modern
office management and follow-up the office business to increase work
efficiency, develop of their behavioral skills for the secretarial and prepare them
psychologically to do their job duties.
Proposal development and project management: 2011 Ramallah with trainer
Mr. Ayman Al -Mashni, the main objectives of this program were o provide a
comprehensive view of the process that takes place in project management,
proposal writing, fundraising and communications, and to provide an opportunity to the participants to understand the
specifics of steps that they need to follow during this process.
Train of Trainers (TOT): 2010 in Ramallah with trainer Dr. Hannah Qaqish from Jordan, the main targets were to
provide participants with the needed skills and capabilities to carry out training, and provide them with modern training
methods.
SPSS program: 2010 in Ramallah with trainer Mr. Ayoub Ayoub, its main targets were to teach the participants how to
utilize both Excel and SPSS programs to serve in managing the obtained data from the application of the Local
Government integrity Tool Kit through the application of its concepts and techniques.
The distinctive manager and development of administrative performance: carried out in 2008 in Ramallah, it was one
of GCT central training programs and aimed to identify the participants with the director role in the administrative
process, in the pursuit to move him from appointed manager, to his position as a leader and influential director, and to
identify the directors with the characteristics of the distinctive manager and the modern curriculum for administrative
development.
Training System (performance summit ( : 2007 in Ramallah, it aimed to provide a capacity building training to the
project‘s staff members in MoLG, to enhance their skills in communications, negotiation, mediation, presentation,
facilitation and in priority planning (needs assessment).
Train of Trainers (TOT): conducted in 2007 (twice in Ramallah and Cairo) and in 2006 in Jordan, its main targets
were to provide participants with the needed skills and capabilities to carry out training, and provide them with modern
training methods.
Proposal writing & public relation: conducted in 2004 in Ramallah and Gaza with trainer Mr. Yacoub Hamdan from
Jordan, its goals were to identify the process of proposal writing, its
types, and assisting techniques, and to identify the meaning and the
importance of public relations and how build a comprehensive PR
program.
Joint services councils between present and the future vision: carried out
in 2004 in Ramallah as a workshop to the stakeholders of the Local
Rural Development Program (LRDP), the main objectives were to bring
the main stakeholders of the LRDP together to reflect on LRDP’s
progress to date particularly regarding the relationship between the
Ministry of Local Government (MLG) and the joint councils for services,
planning and development (JCSPD), provide them an opportunity to
review and analyze the policies and approaches of MoLG to promote and sustain the model of the (JCSPD), discuss
and build a consensus on priorities and directions for the future of LRDP , provide an opportunity to stakeholders,
LRDP staff, representatives from (JCSPD) and the Association of Palestinian Local Authority (APLA) to exchange and
share information about current and future expectations.
Project Management: conducted in 2003 in Ramallah, Gaza and Bethlehem, its goals were to identify projects based on
community priorities and the need for future sustainability of projects, identify the stages of project management cycle
and the prerequisites, features, and challenges of each stage, set financial plans for the proposed projects at different
stages of the project cycle, and how to monitor and evaluate the financial status of the project frequently.
Annual planning & report writing: 2003 in Hebron and Gaza, its main targets were to identify the planning function, its
types, main stages and assisting model and techniques, identify the meaning, importance, and types of technical,
administrative and financial reports, provide participants with skills of writing and presentation.
Management skills of sewage system: 2002 in Ramallah, it aimed to identify the necessary skills in the modern
management to influence on this system and achieve the best results in it.
Cost recovery and tariff system: carried out in Ramallah 2002, and it aimed to identify the tariff system and how to
recover costs.
Ministry of Education and Higher
Education
The beginning of the cooperation between GCT and MOHE was in the year of 1999 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOHE were in conducting training programs in different areas for its
benefit and some of these programs were funded by Finland government as a part of the Palestinian Finnish Education
Programme (PALFEP), and one program was funded by PECDAR, and these programs were:
Polarization of Internal Efficiencies and Career Replacement: This program was one of GCT’s central training programs
in November 2013. It is considered one of unique management programs that target senior HR managers and officers in
business / services institutions. It was tailored based on the modern administrative
trends in this century to maintain and promote the key enablers of sustainable
development at institutional/ individual levels. It was aimed mainly to provide
participants with sufficient knowledge about career replacement as one of the key
components of human resource management process, and to refine the
participants’ skills in the application of the concepts and methods of career
replacement in an effective and efficient manner for the institutions in the short and
long term. Among the important topics that have been addressed during the
program: Human resource planning, the effective methods to address the
shortcomings of human resources, qualification strategies and replacement
strategies.
Skills of Conducting Performance Appraisal Interviews : This program was one of
GCT’s central training programs that held in September 2013 in Ramallah, with Dr.
Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers who are
responsible for performance appraisal and conducting the appraisal’s discussion
interviews The program was mainly aimed to help create consistency between the
stated goals and job performance at the organization, impart knowledge about
effective communication, target individual needs, underline the importance and
benefits of employee development, monitor the development of individual
employees, ensure the execution quality of performance appraisal interview , influence the attitudes towards seeing the
benefits of spending time on appraisals, and thus to enhance the participants skills in planning, preparing and
conducting good appraisal interviews.
Proposal writing & fundraising: this program was one of GCT central training programs, and conducted in 2010 and
2005 in Ramallah with trainer Mr. Ayman Al –Mashni and Catherine Ebadi, it aimed to teach the participant how to
write project proposals and its contents, and to identify concept of fundraising.
Managerial skills and management of modern office: conducted in Cairo 2009, it was one of GCT central training
programs, conjunction with several companies and Palestinian institutions which are interested in developing its staff
skills, and aimed to provide participants with the modern concepts of management, its dimensions and activities, and to
focus on the entrance of "continuous learning" and rehabilitation of employees in the administration office to achieve
the excellence and self-motivation.
Managing the training process: conducted in Cairo, 2009, it was one of GCT central training programs, conjunction
with several companies and Palestinian institutions which are interested in developing its staff skills. Its main targets
were to provide participants with the principles and basic concepts of the training process and how to manage it,
identify the methods and tools that are useful for planning, implementation, monitoring and evaluation of the training
activities, and refine the skills of those involved administrative, technical and behavioral, to manage the activities
effectively.
Administrative leadership: conducted in Cairo 2009, it was one of GCT central training programs, the overall objective
were to identify the relationship between leadership and management, the difference between the president and
commander, the characteristics and skills of the commander of the change, the recent trends in leadership and qualities
of a good leader.
Leadership skills: carried out in Ramallah 2007 with trainer Mr. Munir habashy from Egypt, it aimed to identify the
dimensions of the leadership process, leadership skills and abilities, provide the participants with the necessary skills of
the effective leadership.
Crisis management: conducted in Ramallah 2007, its main goals were to identify the differences between the crisis and
the conflict between the (tensions), clarify the causes of conflict, and provide participants with the skills to deal with
crisis and conflict in the work environment.
The modern management of human resource: 2007 Ramallah, the targets were to provide participants with knowledge
of modern management expertise that applied successfully in the management and development of human resource,
according to the contemporary science methods, the required behavioral skills and technical resources to manage the
human resources effectively.
Managerial and supervisory skills: conducted in 1999 in Ramallah, and it aimed to identify the modern management
concepts, the framework of the administrative process, the basics of administrative thinking, and skills of planning and
follow-up management, identify the human personality and the approach of how to deal with other.
Ministry of Social Affairs:
The cooperation aspects between GCT and MOSA were in conducting training programs
in different areas for its benefit and some of these programs were funded by different
donors, these programs were:
Organizational reform and strategic management of human resources: This training
programme was a part of the
” Technical Assistance in Development and Implementation of Social Protection Systems at Ministry of Social Affairs”
project which implemented by HTSPE International Management, UK
In partneship with General Consulting &Training (GCT) 2010-2012 .
The training conducted in Jordan on July 2012, by a set of training
experts (Dr. Hanna Qaqish, Mr. Issa Al -Daher, Mr. Firas Bakir, Mr.
Osama Jaradat and Dr. Yahya Al-Rashdan). The main objectives of the
training were to develop human resources management skills as an
entry point for the implementation of the institutional reform process in
the Ministry of Social Affairs, introduce participants to the modern
international expertise in institutional development, provide analytical
overview of human resource management practices in the Jordanian
public sector , enhance the regional cooperation between the Ministry
of Social Development and social affairs in the field of human
resources and to create a general consensus between the Ministry of Social Affairs and the General Personnel Council
about the institutional reform.
Security and protection institutions: this program was one of GCT central training programs, conjunction with several
companies and Palestinian institutions which are interested in developing its staff skills; it conducted in Ramallah 2011
with trainer Mr. Mohammed Samara from Jordan. The main targets were to provide an introduction to the concept of
comprehensive security, with the entrance of theoretical and applied side, identify the rules and requirements of the
security planning for the founding of the organizations, the concept of assessment and security survey, identify the risks
and security threats that may be exposed to organizations and institutions through access to an international agenda by the
international classification, and how to identify risks and threats, classification, and strategies of confrontation and
containment.
Ministry of National Economy:
The cooperation aspects between GCT and MNE were in conducting training programs in
different areas for its benefit and some of these programs were funded by different donors
like Chemonics for example, these programs were:
Effective communication skills: Conducted on May 2012, with trainers Mr. and Hisham Hamdieh
from Jordan and funded by Chemonics. Its specific goals were to familiarize participants with the
channels of communication (communication theory) and the quality of the written and oral
communication, development of their writing skills, and provide them with the skills of the effective communication.
The Negotiations Affairs Department
The beginning of the cooperation between GCT and negotiation affairs department was in the
year of 2003 and continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and negotiation affairs department were in conducting
training programs in different areas for its benefit and some of these programs were funded by
Adam Smith Institute and Internews, these training programs were:
What's after budget: conducted in 2011 in Jordan with trainer Mr. Moade Shubita from Jordan, it was one of GCT
central training programs and the main objectives were to familiarize participants with the preparation of budgets and
their role in the success of institutions, how to address problems related to the preparation of the budget and its
implementation, and how to use the delegation of authority and the control on performance.
The distinctive manager and development of administrative performance: carried out with Dr. Hannah Qaqish in 2008
in Amman, as one of GCT central training programs, and aimed to identify the participants with the director role in
the administrative process, in the pursuit to move him from appointed manager, to his position as a leader and
influential director, and to identify the directors with the characteristics of the distinctive manager and the modern
curriculum for administrative development.
Preparation of training coordinators: carried out in Cairo 2008, as one of GCT central training programs, the main
targets were to provide participants with the nature of this job (training coordinators) and its components with the
presentation of the latest scientific and technical methods to increase the efficiency of training supervisors, provide
them with the scientific concepts regarding human nature and human behavior, and to develop the important
managerial and behavioral skills in the areas of dealing with the trainees.
The arts of marketing and sales for the advertising campaigns: carried out in Ramallah 2008 with trainer Mr. Munir
habashy from Egypt, its targets were to improve the marketing and selling skills of the station's salesperson in using
marketing standards and tools, analyze the effective promotional techniques that contribute to successful marketing,
and highlight the importance of the print and promotional advertisements in improving and raising the stations sales.
Development of the ceremony skills and reception art (Protocol Skills): 2008 Ramallah, the main objectives were to
familiarize participants with art of the protocol (the importance and role), how planning and implementing meetings,
celebrations, conferences, and programs visit the guests, the art of etiquette and proper handling, provide them with
time management skills in the area of reception and meetings and the VIP reception skills.
Preparation of management consultant / Part 1: this program was one of GCT central training programs, and
conducted in Jordan 2007 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize
participants with the concept and management of job description, and provide them with the necessary skills to prepare
the organizational structures, job descriptions and integrated plans.
Preparation of management consultant / Part 2: it aimed to provide participants with information about the general
concepts and detailed strategic and administrative planning as a function of the administrative process, and how to build
comprehensive strategic and administrative plans as an important element in the process of preparing the managing
consultant. It conducted in Ramallah 2007 as one of GCT central training programs.
Communication skills: conducted in 2005 in Ramallah, its main targets were to familiarize participants with the
channels of communication (communication theory) and the quality of the written and oral communication,
development of their writing skills, and provide them with the skills of the effective communication.
Develop the skills of the internet and email: conducted in Ramallah 2004, its main target was to develop the
participants’ skills in dealing with internet and emails.
Development management skills: conducted in Ramallah 2003 with trainer Samir Beydoun, the main objective was to
provide the participants with modern concepts of management, its dimensions and the main activities of the
administration.
Management and behavioral skills for the distinctive employee: Ramallah 2003, the main objective was to provide the
participants with modern concepts of management, its dimensions and the main activities of the administration and
they role in this process.
Ministry of Planning and Administration
Development
The beginning of the cooperation between GCT and MOPAD was in the year of 1999 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOPAD were in conducting training programs in different areas for its
benefit and benefit of other Palestinian ministries, the training programs were as the following:
Negotiation skills: this program was conducted in Ramallah and Gaza in 2000 with trainer Abdel Al-Mutti Assaf from
Jordan, its objectives were to identify the concept of negotiation, its properties and the preparation for it, the main
mechanisms, qualities and skills for the successful negotiator, and identify the characteristics of the effective negotiator. It
conducted in Ramallah 2008.
International conferences: conducted in Ramallah & Gaza 2000, with trainer Mr. Ahmed Ragheb from Egypt, the main
objective was to provide participants with the necessary skills to hold international conferences.
Strategic planning: conducted in Ramallah & Gaza in 1999 with trainer Mr. Mohammad Amin from Egypt, the targets
were to provide participants with the general concepts of the strategic planning as a major function in the administrative
process, and how to build a comprehensive strategic plan which will lead to the excellent performance of the company.
Crisis management: carried out in Ramallah & Gaza in 1999, its main goals were to identify the differences between the
crisis and the conflict between the (tensions), clarify the causes of conflict, and provide participants with the skills to deal
with crisis and conflict in the work environment.
Ministry Of Health
The beginning of the cooperation between GCT and MOH was in the year of 1999 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and MOH were in conducting training programs in
different areas for its benefit and one of these programs was funded by Chemonics. Its
training programs were as the following:
Dealing with the public: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, its main targets
were to familiarize participants with the channels of communication (communication theory) and the quality of the
written and oral communication, development of their writing skills, and provide them with the skills of the effective
communication and how to deal with others.
Proposal writing & fundraising: it conducted in 2008 in Ramallah with trainer Mr. Ayman Al –Mashni as one of GCT
central training programs, it aimed to teach the participant how to write project proposals and its contents, and to
identify concept of fundraising.
Business Management for the travel and tourism offices: Ramallah 2004 with trainer Alaa Anwar, its main objectives
were to identify the participants with modern administrative modalities for the management of tourism companies and
travel agencies, discuss the policies and procedures in the areas of tourism work ,display components, regulatory and
administrative for tour operators and travel agencies, and to discuss the most important problems that facing the
tourism companies and travel agencies, and it was one of GCT central training programs.
Crisis management: carried out in Ramallah & Gaza in 1999 with trainer Mohamed Yosri, its main goals were to
identify the differences between the crisis and the conflict between the (tensions), clarify the causes of conflict, and
provide participants with the skills to deal with crisis and conflict in the work environment.
Strategic planning: conducted in Ramallah & Gaza in 1999, the targets were to provide participants with the general
concepts of the strategic planning as a major function in the administrative process, and how to build a comprehensive
strategic plan which will lead to the excellent performance of the company.
Palestinian Central Bureau of Statistics
The beginning of the cooperation between GCT and PCBS was in the year of 1999 and
continued for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and PCBS were in conducting training programs in
different areas for its benefit and the training programs were as the following:
Performance appraisal: this program was one of GCT central training programs, it conducted in 2011 in Jordan with
trainer Mr. Fathi Yassin from Jordan , its main goals were to give participants the basic
knowledge for the performance appraisal of the employees and develop the skills to
implement policies and systems that related to them to effectively reflected on their work
within the institution, develop the capabilities and skills of the participants in preparation the
different models of assessing and identify the key elements of these models, develop their
skills to identify standards ,functional dimensions and choosing the best effective means to
evaluate performance.
Basic skills for staff of security officers in companies, public institutions, private sector and
banks: this program was one of GCT central training programs, and conducted in 2009 in Jordan with trainer Mr.
Mohammed Samara from Jordan, its main objectives were to develop the skills of staff who work in the security field by
conducting practical exercises to meet the various security situations that may be exposed, teach them how to put a
security plan in order to raise the efficiency of the staff and security officers to gain the needed skills, train them on the
correct methods to write security reports, and how to deal with VIPs and provide security protection.
Proposal writing & fundraising: it conducted in 2008 in Ramallah with trainer Mr. Ayman Al –Mashni as one of GCT
central training programs, it aimed to teach the participant how to write project proposals and its contents, and to identify
concept of fundraising.
Development of the distinctive manager skills: 2007 Ramallah with trainer Mr. Munir habashy from Egypt, the main goal
was to provide the participants with modern concepts of management, its dimensions and the main activities of the
administration.
Administration day: 2007 in Ramallah, the main objectives were to identify the overall perspective of the management
process, functions, objectives and responsibilities of the managers , the elements of the management environment and
their impact on the efficiency of work , and recognized the planning process.
Preparation of management consultant / Part 1: this program was one of GCT central training programs, and conducted
in Jordan 2006 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize participants with the
concept and management of job description, and provide them with the necessary skills to prepare the organizational
structures, job descriptions and integrated plans.
Train of Trainers (TOT): conducted in 2005 in Ramallah, its main targets were to provide participants with the needed
skills and capabilities to carry out training, and provide them with modern training methods.
Leadership &supervisory skills: conducted in Ramallah 2005, its main target was to identify the dimensions of the
supervisory process, leadership skills, the supervisory abilities, and provide the participants with the necessary skills of
effective leadership &supervisory.
Basic management skills: carried out in Ramallah 2003 and 1999 with trainer Mr. Samir Beydoun, the main objective
was to develop the capacity of participants to identify the foundations of the administrative process and to identify the
elements of good management process.
Management skills: carried out in Ramallah 1999, it aimed to develop the capacity of participants to identify the
foundations of the administrative process and to identify the elements of good management process.
Secretarial and office management: Ramallah 1999, it aimed to provide participants with the modern concepts of
management, its dimensions and activities, and to focus on the entrance of "continuous learning" and rehabilitation of
employees in the administration office to achieve the excellence and self-motivation.
Preparation and reports writing: carried out in Ramallah 1999. Its main targets were to identify the role of reports in the
administrative process, effective reporting standards, and improve the performance of the participants in the preparation
and writing report.
Advanced management skills: conducted in Ramallah 1999, the main objective was to provide the participants with
modern concepts of management, its dimensions and the main activities of the administration.
Palestinian Legislative Council
The beginning of the cooperation between GCT and PLC was in the year of 1999 and continued
for the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and PLC were in conducting training programs in different areas for its benefit
and the training programs were as the following:
Ms Project 2000: conducted in 2003 in Ramallah, and the main objectives were to provide the participants with an
overviews of project management, project definition, the planning and the requirements of projects by training them on
the MSP program.
Crisis management: carried out in 2003 Ramallah, and in 2001 in Ramallah & Gaza, its main goals were to identify the
differences between the crisis and the conflict between the (tensions), clarify the causes of conflict, and provide
participants with the skills to deal with crisis and conflict in the work environment.
Strategic planning: conducted in Ramallah & Gaza in 2000 with trainer Mr. Mohamed Yosri, the main targets were to
provide participants with the general concepts of the strategic planning as a major function in the administrative process,
and how to build a comprehensive strategic plan which will lead to the excellent performance of the company.
Management skills: carried out in Gaza 2000, and in Ramallah 1999, it aimed to develop the capacity of participants to
identify the foundations of the administrative process and to identify the elements of good management process.
Methods of scientific research: conducted in Ramallah & Gaza in 1999 with trainer Helmi Sari from Jordan, it aimed to
identify the steps of scientific research and how to manage scientific research.
Preparation and reports writing: carried out in Ramallah (twice) & in Gaza 1999. Its main targets were to identify the role
of reports in the administrative process, effective reporting standards, and improve the performance of the participants in
the preparation and writing report.
Time management: conducted in Ramallah 1999, and it aimed to identify the basic concepts in time management, its
organization and its philosophy.
General Personnel Council
The cooperation aspects between GCT and GPC were in conducting training programs in
different areas for its benefit and the training programs were as the following:
Organizational reform and strategic management of human resources: This training
programme was a part of the
” Technical Assistance in Development and Implementation of Social Protection Systems at Ministry of Social Affairs”
project which implemented by HTSPE International Management, UK In partnership with General Consulting
&Training (GCT) 2010-2012 . The training conducted in Jordan on July 2012, by a set of training experts (Dr. Hanna
Qaqish, Mr. Issa Al -Daher, Mr. Firas Bakir, Mr. Osama Jaradat and Dr. Yahya Al-Rashdan). The main objectives of
the training were to develop human resources management skills as an entry point for the implementation of the
institutional reform process in the Ministry of Social Affairs, introduce participants to the modern international
expertise in institutional development, provide analytical overview of human resource management practices in the
Jordanian public sector , enhance the regional cooperation between the Ministry of Social Development and social
affairs in the field of human resources and to create a general consensus between the Ministry of Social Affairs and the
General Personnel Council about the institutional reform.
Dealing with the public: conducted in 2000 in Gaza with trainer Mr. Noor Nada from Egypt, its main targets were to
familiarize participants with the channels of communication (communication theory) and the quality of the written and
oral communication, development of their writing skills, and provide them with the skills of the effective communication
and how to deal with others.
Office management skills: conducted in 2000 in Ramallah (three times) & in Gaza (twice) with trainer Mr. Noor Nada
from Egypt, the main objectives were to provide participants with the modern concepts of management, its dimensions
and activities, and to focus on the entrance of "continuous learning" and rehabilitation of employees in the administration
office to achieve the excellence and self-motivation.
Effective communication skills: conducted in 2000 in Ramallah & Gaza, with its specific goals to familiarize participants
with the channels of communication (communication theory) and the quality of the written and oral communication,
development of their writing skills, and provide them with the skills of the effective communication.
Palestine Monetary Authority
The beginning of the cooperation between GCT and PMA was in the year of 2007 and continued for
the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and PMA were in conducting training programs in different areas for its benefit
and the training programs were as the following:
TTrraaiinniinngg ooff TTrraaiinneerr ((TTOOTT)):: Conducted in 2015 in Ramallah with trainer Mr. Mohammad Mhaisen from Jordan, the main
targets were to provide participants with the needed skills and capabilities to carry out
training, and provide them with modern training methods.
Polarization of Internal Efficiencies and Career Replacement: This program was one
of GCT’s central training programs in November 2013. It is considered one of unique
management programs that target senior HR managers and officers in business /
services institutions. It was tailored based on the modern administrative trends in this
century to maintain and promote the key enablers of sustainable development at
institutional/ individual levels. It was aimed mainly to provide participants with
sufficient knowledge about career replacement as one of the key components of
human resource management process, and to refine the participants’ skills in the
application of the concepts and methods of career replacement in an effective and
efficient manner for the institutions in the short and long term. Among the important
topics that have been addressed during the program: Human resource planning, the
effective methods to address the shortcomings of human resources, qualification
strategies and replacement strategies.
Skills of Conducting Performance Appraisal Interviews: This program was one of
GCT’s central training programs that held in September 2013 in Ramallah, with Dr.
Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers who are
responsible for performance appraisal and conducting the appraisal’s discussion interviews The program was mainly
aimed to help create consistency between the stated goals and job performance at the organization, impart knowledge
about effective communication, target individual needs, underline the importance and benefits of employee
development, monitor the development of individual employees, ensure the execution quality of performance appraisal
interview , influence the attitudes towards seeing the benefits of spending time on appraisals, and thus to enhance the
participants skills in planning, preparing and conducting good appraisal interviews.
Intensive customers care: it conducted in Ramallah 2011, with trainer Mr. Hisham Hamdieh from Jordan. The main
targets were to identify the importance of customer service, standards of excellence on the competitors and the means of
achieving them, and identify the modern strategies that used to outperform competitors.
Preparation of management consultant / Part 1: this program was one of GCT central training programs, it conducted in
Jordan 2010 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize participants with the
concept and management of job description, and provide them with the necessary skills to prepare the organizational
structures, job descriptions and integrated plans.
Skills of preparation and writing reports, memos and administrative correspondence: carried out in 2010 in Jordan, the
main objectives were to teach the participants how to write the administrative reports and correspondence in the correct
form which used in the daily work, and how to use the modern techniques in the establishment of an information system
that help in the performance of the business entrusted to them.
Security and protection of the institutions: conducted in 2009 Ramallah with trainer Mr. Mohammed Samara from
Jordan , its main goals were to provide an introduction to the concept of comprehensive security, with the entrance of
theoretical and applied side, identify the rules and requirements of the security planning for the founding of the
organizations, the concept of assessment and security survey, identify the risks and security threats that may be exposed
to organizations and institutions through access to an international agenda by the international classification, and how to
identify risks and threats, classification, and strategies of confrontation and containment.
Modern trends in the management of procurement, warehousing and procurement process: 2009 in Cairo, as one of
GCT central training programs and aimed to identify the procurement management and its importance, Procurement
management functions, and the economic dimension of these functions.
Managing the Training Process: conducted in Cairo, 2009, it was one of GCT central
training programs, its main targets were to provide participants with the principles and basic
concepts of the training process and how to manage it, identify the methods and tools that
are useful for planning, implementation, monitoring and evaluation of the training activities,
and refine the skills of those involved administrative, technical and behavioural, to manage
the activities effectively.
Basic skills for staff of security officers in companies, public institutions, private sector and banks: this program was one
of GCT central training programs, it conducted in 2009 in Jordan with trainer Mr. Mohammed Samara from Jordan, its
main objectives were to develop the skills of staff who work in the security field by conducting practical exercises to meet
the various security situations that may be exposed, teach them how to put a security plan in order to raise the efficiency
of the staff and security officers to gain the needed skills, train them on the correct methods to write security reports, and
how to deal with VIPs and provide security protection.
Management of supporting services: Jordan 2009, with trainer Mr. Fathi Yassin from Jordan, this program was one of
GCT central training programs, and its main goals were to identify the participants with the workforce management, the
operation and maintenance department, housing services, traffic services, the important of communications section and
nutrition services.
Planning and organizing the procurement department: 2009 in Cairo, as one of GCT central training programs and
aimed to identify the procurement management and its importance, Procurement management functions, and the
economic dimension of these functions.
Health insurance in the organizations: carried out in Cairo 2009, the main objective was to familiarize participants with
the importance of health insurance in the institutions and how to apply its system.
Communication skills: conducted in 2009 in Ramallah with trainer Mr. Munir habashy from Egypt, with its specific goals
of familiarize participants with the channels of communication (communication theory)
and the quality of the written and oral communication, development of their writing skills,
and provide them with the skills of the effective communication.
Management of modern office: conducted in Ramallah 2008, and aimed to provide
participants with the modern concepts of management, its dimensions and activities, and to
focus on the entrance of "continuous learning" and rehabilitation of employees in the
administration office to achieve the excellence and self-motivation
Laboratory measurement of management and behavioral skills: carried out in Ramallah 2007, the main goals were to
identify the meaning of management and the planning function, how to plan, set goals and diagnose the nature of the
functions, provide participants with required knowledge and skills to build teams and its types, and to develop the oral
communications skills between individuals and the art to listen.
Environment Quality Authority
The beginning of the cooperation between GCT and EQA was in the year of 2007 and continued for
the following years, and hope to continue for the coming years.
The cooperation aspects between GCT and EQA were in conducting training programs in different areas for its benefit
and the training programs were as the following:
Development of creative skills of office managers and executive secretaries: this
program was one of GCT central training programs; it conducted in Ramallah 2011
with trainer Mr. Munir habashy from Egypt. The main goals of it were to hone the
skills of the participants to the administrative and secretarial work in process of
modern office management and follow-up the office business to increase work
efficiency, develop of their behavioral skills for the secretarial and prepare them
psychologically to do their job duties.
Planning and organizing the procurement department: 2009 in Cairo, as one of GCT central training programs and
aimed to identify the procurement management and its importance, Procurement management functions, and the
economic dimension of these functions.
Administrative leadership: carried out in Ramallah 2009 as one of GCT central training programs, its main objectives
were to identify the relationship between leadership and management, the difference between the president and
commander, characteristics and skills of the commander of the change, the recent trends in leadership and the qualities
of a good leader.
The development of management and supervisory skills: conducted in Cairo 2007, its main targets were to develop the
management &supervisory skills of the participants by providing them with essential information for effective
management &supervisory skills, view and discuss the practical experience and supervisory & management roles, and to
develop the attitudes, skills and how it reflects on their performance and their organization's performance efficiently.
General Authority of Civil Affairs
& President's Office
The cooperation aspects between GCT and general authority of civil affairs, and president's office were in conducting
training programs in different areas for their benefit. The training programs were as the following:
Financial analysis & administrative decision: carried out in Jordan 2010 with trainer Mr. Muath Shubita from Jordan, the
main objectives were to familiarize participants with how to conduct the analysis of financial statements, familiarize them
with the importance of financial planning and budget estimates, and to provide them with the scientific methods in
making administrative decisions.
Basic skills for staff of security officers in companies, public institutions, private sector and banks: this program was one
of GCT central training programs, it conducted in 2009 in Jordan with trainer Mr. Mohammed Samara from Jordan, its
main objectives were to develop the skills of staff who work in the security field by conducting practical exercises to meet
the various security situations that may be exposed, teach them how to put a security plan in order to raise the efficiency
of the staff and security officers to gain the needed skills, train them on the correct methods to write security reports, and
how to deal with VIPs and provide security protection.
Administration day: 2008 in Ramallah, the main objectives were to identify the overall perspective of the management
process, functions, objectives and responsibilities of the managers , the elements of the management environment and
their impact on the efficiency of work , and recognized the planning process.
Crisis management: carried out in 2007 and 2001 in Ramallah, its main goals were to identify the differences between the
crisis and the conflict between the (tensions), clarify the causes of conflict, and provide participants with the skills to deal
with crisis and conflict in the work environment.
Managerial and supervisory skills: conducted in 1999 in Ramallah/ funded by PECDAR for the benefit of general
authority of civil affairs, and it aimed to identify the modern management concepts, the framework of the administrative
process, the basics of administrative thinking, and skills of planning and follow-up management, identify the human
personality and the approach of how to deal with other.
Ministry of Detainees and Ex-detainees
Affairs
The beginning of the cooperation between GCT and EDRP was in the year of 1999 and continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and EDRP were in conducting training programs in different areas for its
benefit, these training programs were as the following:
Preparation of management consultant / Part 1: this program was one of GCT central training programs, it conducted
in Jordan 2010 with the trainer Dr. Hannah Qaqish from Jordan, its main targets were to familiarize participants with
the concept and management of job description, and provide them with the necessary skills to prepare the
organizational structures, job descriptions and integrated plans.
Preparation and reports writing: carried out in Ramallah 1999 with Mr. Helmi Sari from Jordan. Its main targets were
to identify the role of reports in the administrative process, effective reporting standards, and improve the performance
of the participants in the preparation and writing report.
Preparation and reports writing: carried out in Gaza 1999 with Mr. Helmi Sari from Jordan. Its main targets were to
identify the role of reports in the administrative process, effective reporting standards, and improve the performance of
the participants in the preparation and writing report.
The Palestinian Economic Council for
Development and Reconstruction
(PECDAR)
The beginning of the cooperation between GCT and PECDAR was in the year of 1998 and continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and PECDAR were in conducting training programs in different areas for its
benefit and for the benefit of other ministries and general authorities by funded these programs which were as the
following:
Preparation and reports writing: carried out in Ramallah 1998 with Mr. Helmi Sari from Jordan. Its main targets were
to identify the role of reports in the administrative process, effective reporting standards, and improve the performance
of the participants in the preparation and writing report.
Managerial and supervisory skills: conducted in 1999 with trainer Mr. Abdel Mutti Assaf, and it aimed to identify the
modern management concepts, the framework of the administrative process, the basics of administrative thinking, and
skills of planning and follow-up management, identify the human personality and the approach of how to deal with
other.
The below table shows the names of the ministries and general authorities that GCT cooperated with in the above
training programs which funded by PECDAR:
Name of Ministries and General Authorities
General Authority for Civil Affairs
General Authority for Petroleum
Ministry of Religious Endowments
Ministry of Justice
Palestinian Broadcasting and television
Ministry of Health
Ministry of Finance
Ministry of Culture
Ministry of Industry and Foreign Trade
Ministry of Agriculture
Ministry of Supply
Ministry of Tourism and Antiquities
Ministry of Youth & Sports
Ministry of Information
Council of Ministers
Palestinian Judicial Institute
The cooperation aspect between GCT and PJI was in conducting training program for its benefit
which funded by Chemonics as a part of Palestinian Justice Enhancement Program, this program
was as the following:
Land registration systems and the settlement of land: carried out in Ramallah 2011 with trainer Taiseer Al -Assaf from
Jordan, its main objectives were to familiarize participants from judges on the distinguished Jordanian experience in the
field of land settlement and how the application in Jordan, identify the law of the land settlement, and how to carry out
the selection, survey and valuation of Lands and estimation methods which applied in this field in Jordan.
High Judicial Council The cooperation aspect between GCT and HJC was in conducting training programmes for its
benefit which funded by Chemonics as a part of Palestinian Justice Enhancement Program, these
programmes were as the following:
Customer Relationship: This training programme targeted the Palestinians courts staff from different governorates (312
Participants). It held for 15 times (2 training days for each programme) during November /December 2012, with a total of 30
training days, 180 training hours. It has delivered by three of amazing training experts who are; Mr. Munir Habashi from Egypt,
Dr. Hanna Qaqish and Mr. Hisham Hamdia from Jordan.
The main objectives of this capacity building programme were to:
Provide participants with the detailed knowledge about the main and new
principles of dealing with internal and external population (clients).
Equip participants with the necessary skills required to enable them to
practice the logical, practical and suitable methods, techniques simple and
safe, means using the more modern models available and used worldwide.
Change the attitude of participants toward the relation and interaction with
internal and external customers and divert them from negative to positive
direction.
Know the practices of the negative personal conversation and its impact on public.
Know the communication concepts and methods to be addressed to and dealt with customers such as listening, face to face
conversation, telephone conversation, convincing, reading, writing and starting professional dialogues.
Know the types of customers (public), external and internal.
Know the first impression of the customers about the Organization and how it is formulated whether it is negative or positive.
Know what are the requirements of quality of service needed to the public.
Know what are the general theories to deal with the public and their complaints and suggestions.
Know the methods of how to combat work pressures.
Scientific methods to detect forgery and counterfeiting in documents and signatures: This training programme targeted the
Palestinians courts staff from different governorates (24 Participants). It held for 2 times (2 training days for each programme)
during November 2012, with a total of 4 training days, 24training hours. It has delivered by criminal expert Mr. Amjad Atiya from
Jordan.
The main objectives of this capacity building programme were to:
Acquire the participants of the necessary skills to detect all types of counterfeiting and forgery on official documents,
pictures of fraud and how to screen the documents.
Acquire the participants of analysis lines skills.
Acquire the participants of the necessary skills to detect fraud on the documents using chemical erasure and volatile inks and
the material and moral fraud.
Know the methods of checking seals and official documents, and to know the security measures in circulation and
classification of documents.
Acquire the participants of necessary skills, scientific and practical methods to detect forgery in signatures and documents,
by the naked eye.
Change the trends of participants about the process of detecting forgery and the importance of implementing the skills that
acquired through training efficiently.
Palestinian Water Authority
The cooperation aspect between GCT and PWA was in conducting training programmes for its
benefit, these programmes were as the following:
Effective Meetings Management Skills: This training programme implemented on July 2012 and funded by the World
Bank and managed by TPAT project. It held for five training days in Ramallah by the trainers Dr. Hanna Qaqish from
Jordan and Mrs. Anna Pia from Denmark. The targeted group was 40 participants represented the senior management
of the PWA in the West Bank. The training covered these subjects: meaning and importance of meetings, roles of
meeting's members, types of meetings, success factors of meetings (5M) model, the influencing factors in the meetings,
meeting's life cycle, management and organization of the meeting's time, ten advices to manage the meeting's time and
dealing with some special cases in the meeting.
Effective Meetings Management Skills: This training programme implemented on July 2012 and funded by the World
Bank and managed by TPAT project. It held in Gaza Strip by the trainer Dr. Sami Abu Al roos from Gaza. The
targeted group represented by the senior management of PWA in the Gaza Strip. The training covered these subjects:
meaning and importance of meetings, roles of meeting's members, types of meetings, success factors of meetings (5M)
model, the influencing factors in the meetings, meeting's life cycle, management and organization of the meeting's time,
ten advices to manage the meeting's time and dealing with some special cases in the meeting.
Effective Meetings Management Skills (coaching and follow up): it held on September 2012 by Dr. Hanna Qaqish
from Jordan, it aimed at conducting training impact analysis and development detailed, practical short-term suggestions
on how to improve the impact of TPAT training program and to ensure that the new meeting system and procedures,
and knowledge and skills are applied.
GCT was cooperated with other public bodies and institutions through the programs of its central plan in different
areas and these bodies were as the following:
Name of institution Program title Date Place
Central Election Commission - Preparation of management
- Consultant (Part I).
- Preparation of management
- Consultant / Part 2.
- Preparation of management
- Consultant (Part I).
- Proposal writing & fundraising.
2007
2007
2006
2005
Jordan
Ramallah
Jordan
Ramallah
Ministry of Religious
Endowments
Preparation of management
Consultant / Part 2.
2007 Ramallah
Council of Ministers Preparation of management
Consultant / Part 1.
2006 Jordan
Preventive Security Preparation of management
Consultant / Part 1.
2006 Jordan
Palestinian Monitoring Group Proposal writing & fundraising 2005 Ramallah
Local
government
sector
See more
About us
The cooperation between GCT and local government sector represented by municipalities,
village councils, and joint services councils was through the implementation of a number of
training programs for its benefit which were funded by different international and national
bodies such as UNDP, GIZ, BTC, Palestinian Hydrology Group, as well as by the councils'
management itself.
The following table shows the name of these municipalities & village councils:
The name of municipalities & village
councils
The name of municipalities & village
councils
At taybah Municipality Bethlehem Municipality
Hebron Municipality Qalqilia Municipality
Burqeen Municipality Union of Palestinian municipalities
Qarawah Bani Hassan Municipality Joint services council
Attil Municipality The local council al ezaryah
Dora Municipality Ramallah Municipality
Baqa Municipality BeitSahour Municipality
Iskaka Village Council Al dahriea Municipality
Saida Village Council As samou Municipality
Sawahra East Local Council Idna Municipality
Al Zawyah Municipality Aqraba municipality
kefelharis Municipality Al qarara Municipality
Salfeet Municipality Rafah Municipality
Kafr Sur Village Council Jabalia Municipality
Ellar Municipality Beit hanoon Municipality
Sarta Village Council bidia Municipality
Council Kafr Jammal beit ommar Municipality
Qaffin Municipality soref Municipality
Beit fajjar Municipality Nablus Municipality
Jaba' Municipality silwad Municipality
Beit-Imarin Council Beitunia Municipality
Bazarya Village Council Beita Municipality
Village Council Selat Adaher khan younes Municipality
Nisf Jubeil Council Yatta Municipality
Al fandoukomyah Village Council Bani Naim Municipality
Al Bireh Municipality Deir Ghusun Municipality
Tulkarem Municipality Howwarah Municipality
Abu Dis municipal council. Kafriyat Village Council
Barta'a Municipality Alaqbibh Village Council
Water & Wastewater Department/ Joint
Services Council for the North Western
area of Jerusalem.
Non
Governmental
Organizations
Sector (NGOS)
See more
About us
Palestine Institute for Financial & Banking Studies
(PIFBS)
Palestine Institute for Financial and Banking studies was founded in 1999; it is a non-profit organization which was
encouraged to be established by the Palestinian Monetary Authority with the cooperation of the banking sector in
Palestine, to promote the financial and banking culture, and to train, build, and develop the skills of the financial and
banking staff in Palestine.
The beginning of the cooperation between GCT and PIFBS was in the year of 2005 and continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and PIFBS were in conducting training programs in different areas for the
benefit of different Palestinian banks (banks' staff) , and these training programs were as the following:
Security strategies & procedures for facing the threat of armed robbery on banks and financial institutions : conducted in
Ramallah 2012 with trainer Mr. Mohammed Samara from Jordan, the main objectives were to familiarize participants how to face
the security risks by institutions before and after they occur, identify strategies and mechanisms to address security risks with the
least losses, and how to plan for the prevention of their occurrence in the future and benefit from the experiences of others as much
as possible.
Financial analysis & administrative decision: carried out in Jordan 2010 with trainer Mr. Moade Shubita from Jordan, the main
objectives were to familiarize participants with how to conduct the analysis of financial statements, familiarize them with the
importance of financial planning and budget estimates, and to provide them with the scientific methods in making administrative
decisions.
Strategic planning and administrative control: implemented in Ramallah 2010 with trainer Dr. Hannah Qaqish from Jordan, it
aimed to provide participants with information about the general concepts and detailed strategic planning as a major function in
the administrative process, how to build a comprehensive strategic plan which will lead to reach excellent performance for the
company or organization, and develop their supervisory skills by providing them with essential information about effective
supervisory skills.
Scientific methods to detect forgery and counterfeiting in banking work: conducted in 2010 for three times in Jenin &
Ramallah with trainer Mr. Amjad Attiya from Jordan. Its main objectives were to familiarize participants with the meaning of
fraud and its methods, and teach them the ways of detection fraud.
Executive Secretariat and the technology of the future: conducted in
Jordan & Ramallah 2009 with trainer Dr. Hannah Qaqish from Jordan, the
main goals of it were to hone the skills of the participants to the
administrative and secretarial work in process of modern office
management and follow-up the office business to increase work efficiency,
develop of their behavioral skills for the secretarial and prepare them
psychologically to do their job duties.
Managing the training process: conducted in Cairo, 2009, it was one of
GCT central training programs. Its main targets were to provide
participants with the principles and basic concepts of the training process
and how to manage it, identify the methods and tools that are useful for
planning, implementation, monitoring and evaluation of the training
activities, and refine the skills of those involved administrative, technical
and behavioral, to manage the activities effectively.
Futures contract and futures options, other derivatives and its impact on the global financial crisis: conducted in 2009
Ramallah with trainer Mr. Hussein Ghoneim from Egypt, its main objectives were to familiarize participants with the
responsibilities of chief financial officer of the project, the objectives of financial management, how to build capital structure and
the value of the project, the traditional and the optimum size of the loans, statement of cash flow and its role in determining credit
risk, and the importance of the balance sheet, business results and the determinants of reliance on them in the evaluation of project
performance.
Leading change: implemented in Ramallah 2009 with trainer Mr. Fathi Yassin from Jordan. The main objective of this program
was to develop the leadership skills of the participants by providing them with the scientific information, presentation and
discussion of practical experiences to change their leadership styles efficiently and effectively.
Develop the skills of officers phone (Call Centers): 2009 Ramallah , its objectives were to familiarize participants with the
structuring of the alternative distribution channels and with operating procedures for those channels, familiarize them with the
employees functions and duties , and how to deal with complaints (actual / non-actual) and the customer feedback .
Effective administrative supervision: carried out in 2009 Ramallah, it aimed to develop the supervisory skills of the participants
by providing them with essential information for effective supervisory skills, view and discuss the practical experience and
supervisory roles, and to develop the attitudes, skills and how it reflects on their performance and their organization's performance
efficiently.
Public relations and interaction with the public: implemented in 2009, 2007 Ramallah with trainer Mr. Hisham Hamdieh from
Jordan. It aimed to enable participants to understand human behavior, provide them with the skills of listening, sending and
persuasion, the scientific methods of dealing with different types of people, and develop their skills and capabilities in preparation
of public relations activities and in designing and implementing campaigns.
Cost accounting activity according to (ABC) method: Ramallah 2009, with trainer Mr. Badr Nabih from Egypt. Its main
objectives were to familiarize participants with modern methods of accounting and cost management, and how to use the added
value in the cost accounting to activate its role in the context of globalization and economic blocs.
Managerial and supervisory skills: conducted in 2099 Ramallah. This program was aimed to identify the modern management
concepts, the framework of the administrative process, the basics of administrative thinking, and skills of planning and follow-up
management, identify the human personality and the approach of how to deal
with other.
Security procedures of banks and financial institutions and the mechanisms
of facing the threat of armed robbery: conducted in Ramallah 2009 with
trainer Mr. Mohammed Samara from Jordan, the main objectives were to
familiarize participants how to face the security risks by institutions before and
after they occur, identify strategies and mechanisms to address security risks with
the least losses, and how to plan for the prevention of their occurrence in the
future and benefit from the experiences of others as much as possible.
Financial and engineering derivatives: implemented in 2008 Ramallah, its
main objectives to familiarize participants with the nature of derivatives and
financial engineering principles, the forward and futures contracts and the
difference between them and how to handle it, and how to use options as a means
for coverage and also as a means for speculation.
Excellence in customer service: in Ramallah2008 whit trainer Mr. Munir
Habashy from Egypt, the objectives of this program were to recognize the
importance of excellence in the service of customers, standards of excellence and
means to achieve them, develop the participants' technical skills, provide them
with the concepts and basic knowledge needed to build effective relationship
with customers, identify the new methods to deal with accredited and maintain
them, and the most important tools that study and measure the accredited
satisfaction with the services provided.
Negotiation skills: it conducted in Ramallah 2008(February & March) with trainer Mr. Munir habashy from Egypt, its objectives
were to identify the concept of negotiation, its properties and the preparation for it, the main mechanisms, qualities and skills for
the successful negotiator, and identify the characteristics of the effective negotiator.
Integrated training system on the top performance: Ramallah 2008, its main objectives were to enable participants to
understand the successful communication process, provide them with the fundamentals of effective communication, to understand
human behavior, the basic principles and concepts in the negotiation, its strategies and tactics.
Proposal writing & fundraising: it conducted in 2008 in Ramallah with trainer Mr. Ayman Al –Mashni and it aimed to teach the
participant how to write project proposals and its contents, and to identify concept of fundraising.
The management of liquidity and financial distress: it implemented in Ramallah 2008 with trainer Mr. Hussein Ghoneim from
Egypt, its main objectives were to familiarize participants with the foundations of cash management, foundations of planning cash
flows and the basis of its preparation.
Criteria for the assessment of stocks, bonds and investment projects: carried out in Nablus in 2008 with trainer Mr.
Hussein Ghoneim from Egypt, the main goal was to provide an introduction to show the importance of cash flows in evaluating
stocks and bonds, financial markets and institutions in which they operate and the main criteria to evaluate them, and to
understand the scientific foundations to study the feasibility of the projects in terms of technical, financial and economic
development, provide the participants with skills to identify the economic feasibility of projects through the of economic
evaluation methods of the projects.
Management skills for the distinctive manager: conducted in 2008, 2005 in Ramallah with trainer Dr. Hannah Qaqish from
Jordan, its main objective was to raise the level of the managerial and supervisory skills of the managers at senior management
levels.
Performance appraisal: it conducted in 2008 in Ramallah with trainer Mr. Abdullah Issa from Egypt , its main goals were to give
participants the basic knowledge for the performance appraisal of the employees and develop the skills to implement policies and
systems that related to them to effectively reflected on their work within the institution, develop the capabilities and skills of the
participants in preparation the different models of assessing and identify the key elements of these models, develop their skills to
identify standards ,functional dimensions and choosing the best effective means to evaluate performance.
Development of managerial and supervisory skills: 2008
Ramallah , the main objectives were to provide the participants with
the concepts of modern management, its dimensions and the
administration activities, develop and identify the capacity of
participants to recognize the foundation upon which the
administrative process, and identify the basics of good
administrative process.
The modern management of human resource: 2008 Ramallah,
the targets were to provide participants with knowledge of modern
management expertise that applied successfully in the management
and development of human resource, according to the contemporary
science methods, the required behavioral skills and technical resources to manage the human resources effectively.
Processes of sell-term and effective collection: it carried out in Ramallah 2007with trainer Mr. Munir habashy from Egypt, it
aimed to determine the scope of cooperation between the policies of the companies which related to the pricing, sales, credit, and
collection, and set the bases for the planning of sales on credit, according to market conditions.
Marketing Research: Ramallah 2007, its main objectives were to identify the scientific methods of marketing, research, marketing
policies, sales techniques and advertising, and develop the strategic planning skills for marketing.
Principles of marketing via phone: implemented in Nablus 2007 with trainer Mr. Hisham Hamdieh from Jordan, the main goals
were to provide participants with the golden rules for the telephone etiquette, the customer service center, the offers etiquette, and
the arts of communication & talking.
Preparation of management consultant / Part 1: it conducted in Ramallah 2007 and its main targets were to familiarize
participants with the concept and management of job description, and provide them with the necessary skills to prepare the
organizational structures, job descriptions and integrated plans.
Preparation of management consultant / Part 2: it aimed to provide participants with information about the general concepts
and detailed strategic and administrative planning as a function of the administrative process, and how to build comprehensive
strategic and administrative plans as an important element in the process of preparing the managing consultant, it conducted in
Ramallah 2007, & in Amman 2006 as a part of GCT central plan.
Management and behavioral skills for the distinctive manager: conducted in Ramallah 2007. The main objective was to
provide the participants with modern concepts of management, its dimensions and the main activities of the administration.
Leading Edge – Technologies: conducted with trainer Mr. Essam Ragheb from Egypt in Ramallah 2007, the program objectives
were to identify the management of ITS, manage the comprehensive services IT & telephony, design, implementation and support
the advanced networks, and the management of data back-up.
Technical Analysis (Assessment criteria of stocks and bonds): it was implemented with trainer Mr. Hussein Ghoneim from
Egypt in Ramallah 2006, the main program objectives was to provide an introduction to show the importance of cash flows in
evaluating stocks and bonds, financial markets and institutions in which they operate and the main criteria to evaluate them.
Operations of financial markets and manage the portfolios of securities: Ramallah 2006, the major target was to provide an
introducing to the trainees in the financial markets in terms of the structure of financial intermediation institutions and tools for
handling and management systems portfolio.
Crisis and stress management: conducted in Ramallah 2005 with trainer Mr. Helmi Sari from Jordan, its objective was to
identify the potential crisis and its management tools and modern methods, in order to not affect the achieving of bank's
objectives.
Creative motivation methods and managing creativity: 2005 Ramallah, it aimed to develop the skills of participants to plan for
change, innovation and development, and to develop their creative and innovative capacities.
Security procedures of banks and financial institutions and the mechanisms of facing the threat of armed robbery:
conducted in Ramallah 2012 with trainer Mr. Mohammed Samara from Jordan, the main objectives were to familiarize
participants how to face the security risks by institutions before and after they occur, identify strategies and mechanisms to address
security risks with the least losses, and how to plan for the prevention of their occurrence in the future and benefit from the
experiences of others as much as possible.
Welfare Association
The Welfare Association is a private, non-profit foundation established in Geneva in 1983 to
support Palestinian society in sustainable development. It has become better known in
Palestine and the Arab region by its Arabic name, Ta'awoun, meaning “cooperation. It considered as a leading
Palestinian non-governmental development organization which dedicated to making a distinguished contribution toward
furthering the progress of the Palestinians, preserving their heritage and identity, supporting their living culture and
building civil society. WA beneficiaries are more than 4 million Palestinians who are served by Palestinian non-
governmental organizations, community institutions and charitable organizations in the West Bank, Gaza Strip, Galilee,
Jaffa, Akka, Nazareth and Naqab, as well as in refugee camps in Lebanon. The beginning of the cooperation between GCT and WA was in the year of 2004 and continued for the following years,
and hope to continue for the coming years.
The cooperation aspects between GCT and WA were in conducting training programs in different areas for its benefit,
and these training programs were as the following:
Polarization of Internal Efficiencies and Career Replacement: This program was one of GCT’s central training programs in
November 2013. It is considered one of unique management programs that target
senior HR managers and officers in business / services institutions. It was tailored
based on the modern administrative trends in this century to maintain and promote
the key enablers of sustainable development at institutional/ individual levels. It was
aimed mainly to provide participants with sufficient knowledge about career
replacement as one of the key components of human resource management process,
and to refine the participants’ skills in the application of the concepts and methods
of career replacement in an effective and efficient manner for the institutions in the
short and long term. Among the important topics that have been addressed during
the program: Human resource planning, the effective methods to address the
shortcomings of human resources, qualification strategies and replacement
strategies.
PPrreeppaarriinngg aanndd wwrriittiinngg rreeppoorrttss,, mmeemmooss aanndd aaddmmiinniissttrraattiivvee ccoorrrreessppoonnddeennccee:: it conducted on July 2012 in Jordan with trainer
Mr. Fathi Yassin. Its main objectives were to familiarize participants with efficient tools and methods to develop their abilities to
achieve effective written communications, by focusing on the preparation and drafting reports, letters, correspondences, records,
memorandums and minutes. Teach them how to avoid the negative aspects of writing, common mistakes in the administrative
writing by conducting practical training for individuals & groups on the administrative writing - with heavy emphasis on (the
language art – presentation art - and using shapes& charts). And to identify the correct writing for administrative reports and
correspondences within work environment (internal or external letters, administrative decision, speeches, and memorandums).
Achievement in a changing world: it carried out in Ramallah 2011 with trainer Dr. Hannah Qaqish from Jordan; the main goals
were to develop the administrative and behavior skills of welfare association staff, enable them to apply effective leadership
strategies, improve interpersonal communication, become more influential, and help them to deal with conflict and practical
ethical principles during the entire management process.
Project Management: conducted in 2011 in Ramallah with trainer Dr. Alaa El Din Jamie
from Egypt, its goals were to identify projects based on community priorities and the need
for future sustainability of projects, identify the stages of project management cycle and the
prerequisites, features, and challenges of each stage, set financial plans for the proposed
projects at different stages of the project cycle, and how to monitor and evaluate the
financial status of the project frequently.
Proposal writing & fundraising: this program was one of GCT central training programs,
and conducted in 2005 in Ramallah with trainer Mr. Ayman Al –Mashni and it aimed to
teach the participant how to write project proposals and its contents, and to identify
concept of fundraising.
Project management and managerial skills: it carried out in Jerusalem 2004; the main objectives were to develop the capacities
of the participants to identify the foundations of the administrative process, and to identify the elements of good management
process.
The Palestinian Network for Small &
Microfinance “Sharakeh”
The Palestinian Network for Small & Microfinance (Sharakeh) was formally registered in 2004 as a non-governmental
not-for-profit organization at the Palestinian Ministry of Interior. It came as culmination of the efforts of nine
microfinance institutions and programs which started in 2002 sharing their belief in creating power unity , and realizing
the need to establish a networking body that coordinates, represents and provides services to active MFIs in the West
Bank and Gaza Strip.
The original microfinance institutions and programs who took it upon themselves to establish the organization were
ASALA, ACAD, FATEN, UNRWA\MMD, ANERA, PARC, CHF, PDF &
YMCA, in addition to Al Ameen company in the Gaza Strip, and Reef Finance
which considered as the leader of this networking body.
Since establishment, Sharakeh launched a service delivery program that aims to
improve member MFIs’ performance and assist them reach their overall goal of
poverty reduction, by building the capacities of MFIs and their branches on
senior operations and financial levels, as well as branch managers and loan
officers levels, raising awareness to available credit by the use of different multi-
media tools, enhancing competition among members, and among micro
entrepreneurs, to provide incentives to enhance performance and hence develop
the industry at large.
Sharakeh strives to translate its mission by becoming the only representative of the Palestinian Microfinance industry on
all levels, by formulating and advocating strategies and policies to attain a competitive enabling environment for the
microfinance industry, and by building the capacities of its member’s entities according to international best practice
standards.
The cooperation aspects between GCT and Sharakeh were in conducting several training programs
for benefit of its microfinance institutions in different fields of knowledge & improvement as
following:
MMooddeerrnn MMeetthhooddss ooff EEffffeeccttiivvee NNeeggoottiiaattiioonn ffoorr BBaadd DDeebbttss CCoolllleeccttiioonn:: This program was carried out by the trainer Mr.
Hisham Hamdieh from Jordan in December 2013 in Ramallah with a participation of 29 trainees. It was one of GCT’s central
training programs that targeted the finance institutions and other interested bodies on debts collection field. The main objectives
were to identify the related practical terminologies to negotiation with customers, teach participants how to effectively plan for the
negotiation processes and its steps, basics and skills of negotiation with the other party and how to measure the success of this
processes, recognize the concepts of credit- collection and bad debts, as well as to identify the administrative and legal methods
for handling and collecting bad debts.
Skills of Conducting Performance Appraisal Interviews : This program was
one of GCT’s central training programs that held in September 2013 in Ramallah,
with Dr. Arwa Al- Mothaffar from Jordan. It targeted the senior HR mangers who
are responsible for performance appraisal and conducting the appraisal’s
discussion interviews The program was mainly aimed to help create consistency
between the stated goals and job performance at the organization, impart
knowledge about effective communication, target individual needs, underline the
importance and benefits of employee development, monitor the development of
individual employees, ensure the execution quality of performance appraisal
interview , influence the attitudes towards seeing the benefits of spending time on
appraisals, and thus to enhance the participants skills in planning, preparing and
conducting good appraisal interviews.
BirZeit University
The beginning of the cooperation between GCT and BirZeit University was in the year
of 2002 and continued for the following years, and hope to continue for the coming
years.
The cooperation aspects between GCT and BirZeit University were in conducting training programs in different areas
(contractual and centralized programs) for its benefit, and these training programs were as the following:
The application of OSHA standard in occupational safety and health: conducted in Ramallah 2011, with trainer
Mohammed Samara from Jordan, this program was one of GCT central training programs, and aimed to provide participants with
introduction to OSHA, the elements of its system and its policies, definitions and terminology of occupational safety and health,
the objectives of occupational health and safety standards by OSHA, the safety equipment and occupational health in the
institutions according to OSHA standards.
Security and protection of institutions: it conducted in 2009 Ramallah, and aimed to provide an introduction to the concept of
comprehensive security, with the entrance of theoretical and applied side, identify the rules and requirements of the security
planning for the founding of the organizations, the concept of assessment and security survey, identify the risks and security
threats that may be exposed to organizations and institutions through access to an international agenda by the international
classification, and how to identify risks and threats, classification, and strategies of confrontation and containment.
The distinctive manager and development of administrative performance: carried out in 2008 in Ramallah with trainer Dr.
Hannah Qaqish from Jordan , it was one of GCT central training programs and aimed to identify the participants with the director
role in the administrative process, in the pursuit to move him from appointed manager, to his position as a leader and influential
director, and to identify the directors with the characteristics of the distinctive manager and the modern curriculum for
administrative development.
Preparation of training coordinators: carried out in Cairo 2008, as one of GCT central training programs, the main targets were
to provide participants with the nature of this job (training coordinators) and its components with the presentation of the latest
scientific and technical methods to increase the efficiency of training supervisors, provide them with the scientific concepts
regarding human nature and human behavior, and to develop the important
managerial and behavioral skills in the areas of dealing with the trainees.
Excellence in customer service: in Ramallah2006 whit trainer Mrs.
Sabah Abu Tayeh, it was one of GCT central training programs. Its objectives were
to recognize the importance of excellence in the service of customers, standards of
excellence and means to achieve them, develop the participants' technical skills,
provide them with the concepts and basic knowledge needed to build effective
relationship with customers, identify the new methods to deal with accredited and
maintain them, and the most important tools that study and measure the accredited
satisfaction with the services provided.
Proposal writing & fundraising: this program was one of GCT central training programs, and conducted in 2005 in Ramallah for
three times with trainer Mr. Ayman Al –Mashni and Catherine Ebadi, it aimed to teach the participant how to write project
proposals and its contents, and to identify concept of fundraising.
Sway system management skills: it conducted in 2002 Ramallah with trainer Mr. Jamal Bernat, it aimed to identify the necessary
skills in the modern management to influence on this system and achieve the best results in it.
Women‘s Affairs Technical Committee The Women’s Affairs Technical Committee was founded in Jerusalem in 1992 as one of the technical teams formed to
support the peace negotiations. In addition, it was intended to be part of the organization and infrastructure building of a
future Palestinian state, to integrate gender into all preparatory work in support of the peace process, and to build state
institutions in a manner that would fulfill the Declaration of Independence (1988) which affirms the principle of equality
among Palestinians regardless of sex, religion or race.
The beginning of the cooperation between GCT and WATC was in the year of 2004 and continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and WATC were in conducting training programs in different areas for its
benefit and for the benefit of several Palestinian clubs, centers and charities by funding these training programs, and
these training programs were as the following:
Preparation of management consultant / Part 2: it aimed to provide participants with information about the general concepts
and detailed strategic and administrative planning as a function of the administrative process, and how to build comprehensive
strategic and administrative plans as an important element in the process of preparing the managing consultant, it conducted in
Ramallah 2007, & in Amman 2006 as a part of GCT central plan with trainer Dr. Hannah Qaqish from Jordan.
Preparation of management consultant / Part 1: it conducted in Ramallah 2006 as one of GCT central training programs, and
its main targets were to familiarize participants with the concept and management of job description, and provide them with the
necessary skills to prepare the organizational structures, job descriptions and integrated plans.
Community participation: it implemented in 2004 in Ramallah & Hebron (twice) with trainers Mrs. Alia Al Shaar & Mrs.
Berlam. Its main objectives were to teach participants how to define priorities, how to work towards social justice, and the ways of
empowering individuals and communities.
Enhancement the role of women: carried out in 2004 in Ramallah, Hebron, and Gaza, with trainers Mrs. Alia Al Shaar &
Mrs. Eman Shnan, its main target was to familiarize participants with the importance of the women's role in the work and as an
important part in human resources.
Strategic planning: conducted in Ramallah & Hebron in 2004, the main targets were to provide participants with the general
concepts of the strategic planning as a major function in the administrative process, and how to build a comprehensive strategic
plan which will lead to the excellent performance of the company.
Building financial and accounting system: it conducted in 2004 for six times in Ramallah, Hebron, and Gaza (twice in each city)
with trainers Mr. Imran Nasser and Mr. Ehab Hamad. The main goal was to develop and improve the participant's skills in the
financial and accounting management, and how to manage projects.
Basic computer skills: carried out in 2004 in Ramallah & Hebron (twice in each city) with trainers Mr. Khaled Hamad, Mr.
Yasser Al Qawasmi, and Mr. Shady Haddad. Its main objective was to provide participants with the basic principles of computer
and how to use it in more efficient& effective way.
Palestine Hydrology Group (PHG)
Palestinian Hydrology Group (PHG) is the largest Palestinian NGO
working to improve access to water and sanitation services, and to
monitor pollution and climate change in the occupied Palestinian territory.
The beginning of the cooperation between GCT and PHG was in the year of 2000 and continued for the following years,
and hope to continue for the coming years.
The cooperation aspects between GCT and PHG were in conducting training programs in different areas for its benefit
and for the benefit of several Palestinian clubs, centers and charities by funding these training programs, and these
training programs were as the following:
Train of Trainers (TOT): it conducted in 2009 Ramallah with trainer Mr. Munir habashy from Egypt, the main targets were to
provide participants with the needed skills and capabilities to carry out training, and provide them with modern training methods.
Community participation: it implemented in 2004 in Ramallah & Hebron (twice) with trainers Mrs. Alia Al Shaar & Mrs.
Berlam. Its main objectives were to teach participants how to define priorities, how to work towards social justice, and the ways of
empowering individuals and communities.
Enhancement the role of women: carried out in 2004 in Ramallah, Hebron, and Gaza, with trainers Mrs. Alia Al Shaar &
Mrs. Eman Shnan, its main target was to familiarize participants with the importance of the women's role in the work and as an
important part in human resources.
Strategic planning: conducted in Ramallah (2004, 2000) &Hebron in 2004 with trainers Mr. Mohamed Yosri and Mrs. Alia Al
Shaar, the main targets were to provide participants with the general concepts of the strategic planning as a major function in the
administrative process, and how to build a comprehensive strategic plan which will lead to the excellent performance of the
company.
Building financial and accounting system: it conducted in 2004 for six times in Ramallah, Hebron, and Gaza (twice in each city)
with trainers Mr. Imran Nasser and Mr. Ehab Hamad. The main goal was to develop and improve the participant's skills in the
financial and accounting management, and how to manage projects.
Basic computer skills: carried out in 2004 in Ramallah & Hebron (twice in each city) with trainers Mr. Khaled Hamad, Mr.
Yasser Al Qawasmi, and Mr. Shady Haddad. Its main objective was to provide participants with the basic principles of computer
and how to use it in more efficient& effective way.
Cost recovery and tariff system: carried out in Ramallah 2002 with trainers Mr. Kamal Issa & Mr. Ibrahim Safi, and it aimed to
identify the tariff system and how to recover costs.
Sewage system management skills: it conducted in 2002 Ramallah with trainer Mr. Jamal Bernat, it aimed to identify the
necessary skills in the modern management to influence on this system and achieve the best results in it.
Leadership skills for managing the team work: carried out in Ramallah 2001 with trainer Mr. Noor Nada from Egypt, its main
goal was to develop the leadership skills of the participants and their methods in it.
Development communication skills and time management: carried out in Ramallah 2001 with trainer Mr. Noor Nada from
Egypt, the major target was to provide participants with the skills of effective communication, and managing time techniques.
Palestinian Agricultural Relief Committees (PARC)
Palestinian Agricultural Relief Committee (PARC) is a leading Palestinian non-profit, non-
governmental organization involved in rural development and women's empowerment, it was
founded in 1983 in response to the lack of agricultural extension services for Palestinian farmers by
a group of agronomists, agricultural engineers, pioneer farmers and vet doctors who were active in
the voluntary movement and who were convinced that forming specialized agricultural voluntary groups will serve the
farmers, Palestinian agricultural sector and national goal of protecting the land in a better way. It provides advice,
awareness support, services, and special consultancies for individuals, groups, and institutions involved in similar
domains.
The beginning of the cooperation between GCT and PARC was in the year of 1999 and continued for the following
years, and hope to continue for the coming years.
The cooperation aspects between GCT and PARC were in conducting training programs in different areas for its benefit,
and these training programs were as the following:
Proposal writing & fundraising: this program was one of GCT central training programs, and conducted in 2005 in Ramallah
(twice) with trainer Mr. Ayman Al –Mashni and Catherine Ebadi, it aimed to teach the participant how to write project proposals
and its contents, and to identify concept of fundraising.
Preparation and reports writing: carried out in Ramallah 1999 with trainer Mr. Helmi Sari from Jordan. Its main targets were to
identify the role of reports in the administrative process, effective reporting standards, and improve the performance of the
participants in the preparation and writing report.
Institution building: it conducted in 1999 Ramallah with trainer Mr. Helmi Sari from Jordan, its main objective was to focus on
the major & basic principles in the institution-building process.
Palestinian Federation of Industries (PFI) The Palestinian Federation of Industries (PFI) is the national institution representing the Palestinian
industrial sector through its federated associations, it founded in 1999 as a permanent private sector
organization, and it facilitates industrial development as the basis for economic performance. PFI’s
representational role is to educate, advocate, and communicate the value of a developed, socially-responsible and
globally competitive industry, and its strategy of industrial development within industry associations leads to a stronger
membership base capable of delivering valuable member services, effective policy formulation, and integrated
communications.
The beginning of the cooperation between GCT and PFI was in the year of 2006 and continued for the following years,
and hope to continue for the coming years.
The cooperation aspects between GCT and PFI were in conducting training programs in different areas for its benefit,
and these training programs were as the following:
Accounting principles: it carried out in Hebron 2008 with trainer Mr. Mirabo Shammas; the main targets were to familiarize
participants with the basic accounting principles to refine their professional performance in the area of assets management and
follow-up.
Financial analysis: Hebron 2008 with trainer Mr. Hisham Hamdieh from Jordan, the main objectives were to familiarize
participants with the analysis of financial statements, and with the importance of financial planning and budget estimates.
Cost accounting: it implemented in Hebron, its main objectives were to familiarize participants with modern methods of
accounting and cost management, and how to use the added value in the cost accounting to activate its role in the context of
globalization and economic blocs.
Preparation of management consultant / Part 1: it conducted in Amman 2006 as one of GCT central training programs, and its
main targets were to familiarize participants with the concept and management of job description, and provide them with the
necessary skills to prepare the organizational structures, job descriptions and integrated plans.
Palestine Trade Center “PALTRADE”
Pal Trade As the National Trade Development Organization (NTDO) and a membership of more
than 327 Palestinian leading businesses, Pal Trade advocates a competitive, enabling business
environment and is dedicated to improving trade competitiveness through trade promotion and
capacity building. Its main purpose is to lead the development of Palestinian trade as a driving force for sustainable
national economic growth.
The beginning of the cooperation between GCT and Pal Trade was in the year of 2001 and hope to continue for the
coming years.
The cooperation aspects between GCT and Pal Trade were in conducting training programs for the benefit of several
Palestinian commercial companies by funding these programs, and these training programs were as the following:
Crisis management in commercial business: carried out in 2001(August & September) in Ramallah with trainer Mr.
Ahmed Nushi, the main goal was to identify the potential crisis and its management tools and its modern methods, in order to not
affect the achieving of company's objectives in the scope of commerce.
Crisis management in commercial business: carried out in 2001in Bethlehem & Gaza with trainer Mr. Ahmed Nushi, the main
goal was to identify the potential crisis and its management tools and its modern methods, in order to not affect the achieving of
company's objectives in the scope of commerce.
The Palestine Red Crescent Society
(PRCS) The Palestine Red Crescent Society (PRCS), is a national humanitarian organization
founded in 1968, it caters to the health and welfare of the Palestinian people and others in
need in the OPT and the Diaspora. PRCS strives to ease human suffering through its Emergency Medical Services
(EMS), preventive and curative health care services, rehabilitation, volunteer activities, and programs promoting social
and cultural development, with a focus on the most vulnerable members of the society, with emphasize on the
dissemination of the humanitarian values, the fundamental principles of the
International Movement of the Red Cross and Red Crescent, in addition to
International Humanitarian Law.
The cooperation aspects between GCT and PRCS were in conducting training
programs for its benefit, and these training programs were as the following:
Security and protection institutions: it conducted in 2012 Ramallah with trainer Mr.
Mohammed Samara from Jordan and aimed to provide an introduction to the concept of
comprehensive security, with the entrance of theoretical and applied side, identify the
rules and requirements of the security planning for the founding of the organizations, the concept of assessment and security
survey, identify the risks and security threats that may be exposed to organizations and institutions through access to an
international agenda by the international classification, and how to identify risks and threats, classification, and strategies of
confrontation and containment.
EExxeeccuuttiivvee SSeeccrreettaarriiaatt aanndd tthhee tteecchhnnoollooggyy ooff tthhee ffuuttuurree:: it carried out in
Ramallah 2009 with trainer Dr. Hannah Qaqish from Jordan, the main goals of it
were to hone the skills of the participants to the administrative and secretarial work
in process of modern office management and follow-up the office business to
increase work efficiency, develop of their behavioral skills for the secretarial and
prepare them psychologically to do their job duties.
GCT was cooperated with other NGOs through contractual training programs in different areas and these
organizations were as the following:
Name of institution Program title Date Place
International Centre for Culture
and Public Relations.
Creative education,( learning by
Playing & educational games industry).
2010 Abu
Dees
Patient’s Friends Society
(Abu Raya).
Project management 2004 Ramallah
Palestinian Housing Council. Strategic planning. 2004 Ramallah
Health Work Committees. Time management. 2003 Ramallah
Democracy and Workers’ Rights
Center.
Strategic planning. 2001 Ramallah
Treatment and Rehabilitation
Center For Victims of Torture.
Strategic planning. 2001 Ramallah
GCT was cooperated with other NGOs through the programs of its central training in different areas, and
these organizations were as the following:
Name of institution Program title Date Place Palestine for credit and development
(FATEN) - Financial analysis & administrative decision.
2012 Jordan
Faisial Hussein Foundation Proposal writing & fundraising. 2012 Ramallah
Al-Quds University. - What's after budget?
- Security and protection institutions.
- The application of OSHA standard
in occupational safety and health.
- Preparation of a management
consultant.
- Skills of preparation and writing
reports, memos and administrative
correspondence.
- Proposal writing & fundraising.
- Proposal writing & fundraising.
2011
2011
2011
2010
2010
2005
2005
Jordan
Ramallah
Ramallah
Jordan
Jordan
Ramallah
Ramallah
Young women's Christian association. - Preparation of management
consultant (Part 2).
2006 Jordan
An-Najah National University. Training of trainers (TOT). 2009 Ramallah
Hebron chamber of Commerce &
Industry.
The Effective managerial
Professionalism for management
managers.
2011 Ramallah
Latin Patriarchate of Jerusalem. Proposal writing & fundraising. 2005 Ramallah
Qattan Foundation. Development of creative skills of
office managers and executive
Secretaries.
2011 Ramallah
Bethlehem chamber of Commerce &
Industry.
Proposal writing and fundraising. 2010 Ramallah
Applied Research Institute (ARIJ). - Preparation of management
consultant (Part I).
- Preparation of management
consultant (Part I).
2007
2006
Ramallah
Jordan
Mihwar Center for protection and
empowerment of women.
Security and protection institutions. 2011 Ramallah
International Palestinian Youth
League.
Proposal writing & fundraising. 2005 Ramallah
Al-Quds Open University. Strategies to measure the return of
Training.
2011 Jordan
Diplomatic Compound Housing
Association.
Basic skills for staff of security officers
in companies and public institutions
and private sector and banks.
2009 Jordan
Palestine Ahliya University College. Security and protection institutions. 2011 Ramallah
Bayt Mal Al-Quds Al-Sharif Agency. Security and protection institutions. 2011 Ramallah
Makassed Islamic Charitable hospital. - Preparation of management
consultant (Part I).
- Preparation of management
consultant (Part 2).
2006
2006
Jordan
Jordan
Library on Wheels for Nonviolence
And Peace.
Preparation of training coordinators. 2008 Cairo
Women For Life Association. Executive Secretariat and the
technology of the future.
2009 Jordan
Future Society. - The arts of marketing and sales for
the advertising campaigns.
- Proposal writing & fundraising.
2008
2005
Ramallah
Ramallah
Ramallah Cultural Palace. Security and protection institutions. 2011 Ramallah
Palestinian Counseling Center. - Skills of Conducting Performance
Appraisal Interviews.
- Preparation of management
consultant (Part I).
2013
2006
Ramallah
Jordan
The Union of Charitable Societies. Proposal writing &fundraising 2008 Ramallah
Palestinian Medical Relief Society. - Executive Secretariat and the
technology of the future.
- Proposal writing & fundraising.
2009
2005
Jordan
Ramallah
Hisham Hijjawi College. Training of trainers (TOT). 2009 Ramallah
Jerusalem Water Undertaking. Training of trainers (TOT). 2009 Ramallah
Coalition for Accountability and
Integrity (AMAN). - Development of creative skills of
office managers and executive
Secretaries.
- Preparation of management
consultant / Part 1.
2011
2006
Ramallah
Jordan
Institute of Community and Public
Health.
Executive Secretariat and the
technology of the future.
2009 Jordan
Palestinian farmers Association. Customer care. 2008 Cairo
ASHTAR for Theatre Productions
And Training.
Strategic planning. 2000 Ramallah
Hemaya for security solutions
Company.
Security and protection institutions. 2011 Ramallah
Palestine polytechnic university. Training of trainers (TOT). 2009 Ramallah
Hebron Rehabilitation committee
(HRC).
Preparation of management consultant
(Part I).
2007 Jordan
Jerusalem center for women. Proposal writing & fundraising. 2010 Ramallah