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Brown, Andrew. Gestión de la atención al cliente. : Ediciones Díaz de Santos, . p 54 http://site.ebrary.com/id/10184515?ppg=54 Copyright © Ediciones Díaz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law.

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  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 54http://site.ebrary.com/id/10184515?ppg=54Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 55http://site.ebrary.com/id/10184515?ppg=55Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 56http://site.ebrary.com/id/10184515?ppg=56Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 57http://site.ebrary.com/id/10184515?ppg=57Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 58http://site.ebrary.com/id/10184515?ppg=58Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 59http://site.ebrary.com/id/10184515?ppg=59Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 60http://site.ebrary.com/id/10184515?ppg=60Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 61http://site.ebrary.com/id/10184515?ppg=61Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 62http://site.ebrary.com/id/10184515?ppg=62Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 63http://site.ebrary.com/id/10184515?ppg=63Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 64http://site.ebrary.com/id/10184515?ppg=64Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 65http://site.ebrary.com/id/10184515?ppg=65Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 66http://site.ebrary.com/id/10184515?ppg=66Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 67http://site.ebrary.com/id/10184515?ppg=67Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 68http://site.ebrary.com/id/10184515?ppg=68Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 69http://site.ebrary.com/id/10184515?ppg=69Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 70http://site.ebrary.com/id/10184515?ppg=70Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 71http://site.ebrary.com/id/10184515?ppg=71Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 72http://site.ebrary.com/id/10184515?ppg=72Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 73http://site.ebrary.com/id/10184515?ppg=73Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 74http://site.ebrary.com/id/10184515?ppg=74Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 75http://site.ebrary.com/id/10184515?ppg=75Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 76http://site.ebrary.com/id/10184515?ppg=76Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 77http://site.ebrary.com/id/10184515?ppg=77Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 78http://site.ebrary.com/id/10184515?ppg=78Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 79http://site.ebrary.com/id/10184515?ppg=79Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 80http://site.ebrary.com/id/10184515?ppg=80Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 81http://site.ebrary.com/id/10184515?ppg=81Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 82http://site.ebrary.com/id/10184515?ppg=82Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 83http://site.ebrary.com/id/10184515?ppg=83Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 84http://site.ebrary.com/id/10184515?ppg=84Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 85http://site.ebrary.com/id/10184515?ppg=85Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 86http://site.ebrary.com/id/10184515?ppg=86Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 87http://site.ebrary.com/id/10184515?ppg=87Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 88http://site.ebrary.com/id/10184515?ppg=88Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 89http://site.ebrary.com/id/10184515?ppg=89Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 90http://site.ebrary.com/id/10184515?ppg=90Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 91http://site.ebrary.com/id/10184515?ppg=91Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 92http://site.ebrary.com/id/10184515?ppg=92Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 93http://site.ebrary.com/id/10184515?ppg=93Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 94http://site.ebrary.com/id/10184515?ppg=94Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 95http://site.ebrary.com/id/10184515?ppg=95Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.

  • Brown, Andrew. Gestin de la atencin al cliente.: Ediciones Daz de Santos, . p 96http://site.ebrary.com/id/10184515?ppg=96Copyright Ediciones Daz de Santos. . All rights reserved.May not be reproduced in any form without permission from the publisher,except fair uses permitted under U.S. or applicable copyright law.