FBAA ConferenceProgram and Registration

Parkside AuditoriumDarling Harbour, Sydney NSW

13-15 June, 2012

Sydney Convention and Exhibition Centre

Register online atwww.fbaa.com.au

Finance Brokers Association of Australia

GET ON YOUR FEET GET ON YOUR FEET & Cement your Future& Cement your Future

FBAA National Industry Conference

Peter J WhiteNational President

A Warm Welcome from the National PresidentOn behalf of the Finance Brokers Association of Australia (FBAA), I would like to welcome you to our inaugural FBAA National Conference “Get on your Feet and Cement your Future” in Sydney on 13-15 June, 2012 at Sydney Convention and Exhibition Centre, Darling Harbour NSW.

With the continual changing market in mind FBAA has made certain to custom-make our inaugural conference to help meet the concerns of its members and the industry at large. We believe there is something for everyone!

We are extremely excited about the high calibre of speakers ranging from the charismatic Max Walker as MC, Amanda Stevens - SheMarketing and Peter Irvine the inspiring CEO of Gloria Jean’s Coffee’s to name a few. There will be the powerful industry professionals such as Greg Kirk, ASIC; Sue Vroombout, The Treasury and Peter Switzer renowned economist and TV personality.

FBAA feels that there has never been a better time to refocus on marketing strategies, rethink customer relations and explore some innovative ideas to keep you active in the industry and successful with sales. To enhance this we have an outstanding line up of trade exhibitors for you to gain much valued information over the two days of the conference.

FBAA is the industry partner of choice for Finance Professionals. It has become highly recognisable and synonymous with professional conduct, industry training and accreditation and gives guidance to members on legal matters affecting our industry.

This is your conference. It has been designed by FBAA for industry stakeholders and will assist both you and your staff in facing challenges now and in the future, and help you to be ahead of your competition.

I look forward to seeing you at Sydney Conference and Exhibition Centre 13-15 June, 2012.

Peter J WhiteNational President

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DAY 1 Wednesday 13th June 2012

DAY 2 Thursday 14th June 2012

10.00am – 12.00pm Registration

12.00pm – 12.45pm Conference Overview - Max Walker MC

Conference Welcome – FBAA National President, Peter White Opening Ceremony

12.45pm – 1.00pm Gold Partner – David O’Toole - FAST Group

1.00pm – 2.00pm Amanda Stevens - She Marketing

2.00pm – 2.30pm James Morrison – World Renowned Jazz Musician

2.30pm – 3.00pm Afternoon Tea

3.00pm - 4.00pm Peter Switzer – Switzer Group

4:00pm – 5.00pm Peter Irvine – Managing Director, Gloria Jean’s Coffee

5.00pm – 5.10pm Silver Partner – Sandy Lutersz, Loankit

5.30pm – 7.30pm FBAA Welcome Networking Drinks – Parkside FBAA Expo Area

8.00am – 8.30am Registration

8.30am – 8.40am Welcome to Day 2 – Max Walker MC

8.40am – 9.40am Mark Bouris – Yellow Brick Road – Accepting the Challenges… Pathways in Business

9.40am – 10.40am Sue Vroombout – The Treasury

10.40am – 11.00am Morning Tea

11.00am – 12.00pm Greg Kirk - ASIC

12.00pm – 1.00pm VIP Speaker

1.00pm – 1.45pm Lunch

SESSION 1

SESSION 2

SESSION 3

SESSION 4

Program

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SESSION 5

SESSION 6

SESSION 7

SESSION 8

1.45pm – 1.55pm Ron Guthrie – TFP Co-Op

1.55pm – 2.00pm Silver Partner

2.00pm – 3.00pm Bae Bastian – Financial Ombudsman Service

3.00pm – 3.20pm Afternoon Tea

3.20pm – 3.25pm Greg Malone – My FNI

3.25pm – 4.25pm John Floros – Detective Sergeant Strike Force APIA

4.25pm – 5.00pm Jason Urbanowicz – Beyond Success

6.30pm – 11.00pm Sydney Harbour Cruise – “A Night to Remember”VIP Guest Mr Ron Lee

8.00am – 8.30am Registration

8.30am – 8.40am Welcome to Day 3 – Max Walker MC

8.40am – 9.40am Legends of the Industry, How they see the Past, Present, Future

9.40am – 10.40am Phillip Joe-Low – Deloitte Touche Tohmatsu

10.40am – 11.00am Morning Tea

11.00am – 12.00pm David Baker – AUSTRAC

12.00pm – 12.30pm FBAA Summary and Close of Conference – Peter White

12.30pm – 1.30pm Networking Lunch

Program is correct at time of printing; however, FBAA reserve the right to alter the program as necessary.

Day 3 Friday 15th June 2012

Note:

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MC

Speakers

Max Walker

Peter Switzer

Amanda Stevens

Sue Vroombout

Jason Urbanowicz

In the space of five decades Max Walker has travelled an amazing road from schoolboy sporting prodigy to having one of the most recognisable faces and voices in Australian society. Along the way he managed to play Test Cricket in a golden era, play VFL/AFL football for the Melbourne Football Club, take centre stage in the sports media arena and author 14 books – of which 7 are No.1 best sellers.

The Walker smile and abundant enthusiasm is contagious. As a talent, Max has been described as 'extremely user friendly'. He is a master communicator who excels as a consultant/moderator and is renowned as a corporate connector, matching the synergies of people and their interests.

Peter is one of Australia's leading business and financial commentators, launching his own business 20 years ago. The Switzer Group has since grown over three successful companies spanning media and publishing, financial services and business coaching.

Peter is an award-winning broadcaster, twice runner up for the Best Current Affairs Commentator award for radio, behind broadcaster Alan Jones. A former lecturer in economics at the University of NSW, Peter is currently:

Ÿ weekly columnist for Yahoo!7 FinanceŸ a regular contributor to The Australian newspaper and ABC radioŸ host of his own TV shows, Switzer and Grow Your Business, on SKY News BusinessŸ senior contributor on investment site switzer.com.auŸ host of the Switzer Super Show on radio 2GB

Former Young Businesswoman of the Year and Young Australian of the Year (NSW), Amanda Stevens is a highly successful entrepreneur and widely recognised as a global authority on marketing. Her engaging and humorous style on stage has seen her voted the top speaker of the conference over 80% of the time. Her international marketing, research and PR firm Splash Consulting Group works with businesses large and small to assist them with harnessing the growing influence of the female consumer dollar. She has been described by many as a female Allan Pease.

Sue Vroombout was recently appointed as General Manager of the Retail Investor Division in Markets Group of the Treasury, with responsibility for providing policy advice to the government on the licensing of financial services providers, product disclosure and financial advice requirements and the reform of consumer credit arrangements. Sue has previously held a number of senior positions in the Treasury and the Attorney-General's Department, providing advice on a range of issues including in the taxation, corporate law and financial services areas. Most recently, Sue was General Manager of the Commonwealth-State Relations Division in the Treasury.

After spending the past 13 years studying what holds people back from reaching their full potential in life Jason has designed a blueprint for success that works for 99% of people who apply it. He has taught these techniques to thousands of people all around the globe and revealed to people how they can smash through self-sabotaging roadblocks so they can have it all in life.

His mission in life is to teach people the tools necessary for creating a road map that will help them stay on the path to success.

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Kym Dalton

Mark Bouris

Bae Bastian

Greg Kirk

John Floros

Kym has worked in financial services for over 30 years, during which time he's held CEO roles with major corporations in Australia and New Zealand; whilst also gaining wide ranging on the ground experience in the USA and UK.

He was instrumental in pioneering the residential mortgage securitisation and 'non-bank' lending industries in Australia and New Zealand

He is currently the Executive Chairman of CreditED- an online financial literacy initiative, as well as being a frequent commentator and consultant on industry matters via Futurology Pty Ltd.

Mark Bouris is one of Australia's most respected businessmen, with a career that spans three decades in the financial services industry.

Mark believes that every Australian deserves access to quality financial advice, which is the driving force behind his latest venture, Yellow Brick Road Wealth Management. Since its inception in 2007, Yellow Brick Road has built a national branch network with the aim to bring first class financial services to the suburbs. Yellow Brick Road offers advice and products for home loans, financial planning, insurance, term deposits, accounting and tax.

Mark built his reputation as Executive Chairman of Wizard Home Loans, which he founded in 1996.

Bae Bastian is Legal Counsel to the Ombudsman – Banking & Finance in the Financial Ombudsman Service. She had been the Team Leader for the Lending team, which deals with all disputes regarding credit facilities.

Bae has practised in the areas of financial service law, dispute resolution and insolvency for over 20 years. Bae joined the Banking & Financial Services Ombudsman (the predecessor to the Financial Ombudsman Service) four years ago. Prior to that, her experience included private practice as a lawyer then senior associate in Minter Ellison's dispute resolution group and 8 years as Senior Corporate Lawyer – Dispute Resolution at National Australia Bank.

Greg Kirk is Senior Executive Leader of ASIC's Deposit Takers, Credit and Insurers stakeholder team. The team's work is strongly focused on the retail end of the financial services market, including deposit and transaction banking, all aspects of consumer credit and the general and life insurance markets. It conducts general surveillance and compliance work as well as undertaking major projects on issues causing consumer detriment.

Most recently Greg has lead an internal project team responsible for the implementation of the new national consumer credit laws.

Greg was formerly the Director, Compliance and Campaigns, Consumer Protection, ASIC. Before joining ASIC, he was Principal Solicitor at the Public Interest Advocacy Centre.

John has been in the NSW Police Force for 19 years with over 16 years in criminal investigation.

He has experience in serious violent crimes ranging from extortion, homicide and kidnap for ransom.

John is the officer in charge of Strike Force Apia that has terms of reference to investigate organised mortgage fraud and over 7 years in the Fraud Squad.

He runs the NSW Police Force Fraud Investigation Training Course when available for investigators working in the private sector.

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Philip Joe-Low

David Baker

Peter Irvine

James Morrison

Philip Joe-Low currently manages the Deloitte Digital Identity Products. He has extensive experience in Compliance, with a focus on AML, having worked at one of the Big 4 for a number of years. He frequently liaises with Government on regulatory issues and has taken a prominent role on Deloitte’s technology response to the NCCP obligations.

David has worked in the Banking and Finance industry for over 17 years in various diverse roles ranging from investments, credit sanctioning, management accounting and internal auditing, with organisations such as ANZ Esanda, GE Capital, Sanwa UFJ, BankWest, Lloyds Banking Group and now with AUSTRAC.

His current role as Director of the Supervision Central Region encompasses NSW and ACT and is responsible for supervising over 8,000 reporting entities across a range of sectors including foreign banks, fund managers, stockbrokers, superannuation trustees, lenders, credit unions/building societies, casinos and other gaming and wagering venues, bullion dealers and remittance businesses.

Since opening their first coffee house in November 1996, Gloria Jean’s Coffees has grown to be the largest specialty coffee retailer and one of the fastest growing franchise organisations in Australia. Today there are over 410 Gloria Jean’s stores and kiosks across Australia and over 750 coffee houses in 25 countries worldwide.

In January 2005, Peter purchased the international Master Franchise brand and supply and roasting rights for all countries. Gloria Jean’s Coffees has continued to grow, demonstrating excellence in franchising and setting the standard internationally for franchise models. This was recognized in 2005 when Gloria Jean’s Coffees won the PricewaterhouseCoopers Excellence in Franchising - Franchisor of the Year Award.

James is, by any standard, a virtuoso. Besides the trumpet, James also plays trombone, euphonium, flugel horn, tuba, saxophones, double bass and piano. He began playing aged 7 and by the age of 16 debuted in the USA at the Monterey Jazz Festival. Now aged 49 he has recorded and performed with various Symphony Orchestras around the world and has performed for royalty and US Presidents. In 1997, James was awarded a medal of The Order of Australia for services to the arts.

He spends much time in education, doing master classes and workshops and presenting the James Morrison Jazz Scholarship. In addition to public performance and education, James is busy in the corporate world as a speaker and performer, with clients such as Deloitte, Canon, BMW, Westpac and various government departments and international conferences.

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Social ProgramWednesday 13th June 2012

Thursday 14th June 2012

5.30pm – 7.30pmSCEC opportunity for trade exhibitors and delegates toSmart Casual mix, the opportunity to walk around the exhibition

area and experience all the new products and the opportunity catch up with old friends and acquaintances.

6.30pm – 11.00pm Join the executive team from the FBAA and our Wharf 8 Conference Partners on Sydney Harbour for a Outside Cargo Bar cocktail night that is sure to delight. Entertaining us Cockle Bay Wharf for the evening will be Sydney's Robertson BrothersCockle Bay. with their Back to the 70's live show along with VIPCocktail/Lounge Suit Guest Mr Ron Lee and our live DJ this is sure to be

“A Night to Remember”.

FBAA Welcome Networking Drinks

“A Night to Remember” Harbour Cruise

A casual evening to kick start the conference, the

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Registration FormFBAA National Industry Conference13-15 June 2012Sydney Convention and Exhibition Centre

Title First Name Surname

Preferred name on badge

Position

Organisation

Postal Address

Suburb State PC

Phone Mobile

Email

Special Dietary Requirements

Aggregator/Mortgage Manager

Please tick this box if you DO NOT want your details to appear on a list of delegates

Aggregator / Special Offer Registration $770

Member Registration on or before 4th May 2012 $770

Non-Member Registration on or before 4th May 2012 $990

Member Registration after 4th May 2012 $990

Non-Member registration after 4th May 2012 $1250

(Please note that all prices are inclusive of GST)

Delegate's Details

Conference Registration

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FBAA Membership

Social Get Togethers

Accredited Member – finance brokers with more than 2 years experience $385

Associate Member – finance broker with less than 2 years experience $275

Corporate Member – Credit Providers, Insurers, Mortgage Managers $654

Affiliate Members – Industry Suppliers not covered by Corporate Memberships $495

Date / Time Event Cost per person No. attending Total

13 June FBAA Networking Included in5.30pm – 7.30pm Drinks Registration

14 June “A Night to Remember” $1326.30pm – 11pm Harbour Cruise

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Flight and Accommodation Options

www.starcity.com.au

www.hilton.com

www.sheraton.com/sydneysuites

www.fourpoints.com/sydney

www.novoteldarlingharbour.com.au

www.holidayinn.com.au

www.ibishotel.com.au

Finance Brokers Association of Australia (FBAA) has entered into an agreement with Flight Centre, Courthouse Business Travel QLD for the purpose of handling the travel and accommodation for your Inaugural National Conference.

The following are the key reasons we have appointed Courthouse Business Travel:

1. Courthouse Business Travel specialise in managing corporate travel arrangements. Courthouse Business Travel offers a one stop shop solution for all travel needs.

2. Courthouse Business Travel has appointed a dedicated consultant for all your travel requirements, giving a single point of contact for all bookings and accounting enquiries.

3. 24/7 services. Courthouse Business Travel operates a dedicated team of consultants that can access all of your profiles and information after hours and on weekends, from anywhere in the world. This gives reassurance that all emergencies can be handled.

4. Discounts on services such as Qantas Club, travel insurance, hotel rates, car rates etc.

All you need to do is simply fill out your details on the Travel details form, located on the next page, and fax or email it back to the team at Flight Centre Courthouse, and the team there will organise everything for you.

Alternately the following are options for accommodation with easy access to the Sydney Convention and Exhibition Centre.

1. Star City

2. Hilton Hotel

3. Sheraton on the Park

4. Four Points by Sheraton

5. Novotel Sydney on Darling Harbour

6. Holiday Inn Darling Harbour

7. Ibis Hotel Darling Harbour

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TRAVEL DETAILS FORMPlease fax or email separately to Jessica O’Brien at Flight Centre,Business Courthouse

Fax: (07) 3221 4821Email:jessicam.obrien@flightcentre.com.au

Air Travel

Day Date From To Approx Approx Flight Departure Arrival No

Will there be any checked baggage Yes No

Accommodation

Date In Date Out Motel/Hotel City/Town Check in time

Rental Car

Pick up location Date Time Drop off location Date Time

Do you require a GPS? Yes No

Comments:

Approved By:

Flexible, Changeable & This is not the cheapest fare, butNon-Refundable offers a little more flexibility with changes

to flight times. If cancelled, credit is held for 12 months

Semi-Flexible Fare & These fares are cheaper but beNon-Refundable aware change must be made prior to

date of travel. Fares can be reused at a later date if need be; there is no refund though. Changes incur a reissue fee

Date Requested

Traveller’s Name

Email Address

Phone Number

Velocity No:

Qantas Frequent Flyer No:

Reason for Travel FBAA National Conference 2012

Fare Type – Please Nominate

Payment Options

Payment Details – all prices include GST

events@fbaa.com.au

Registration Fee Total

FBAA Networking Drinks

FBAA Membership

“A Night to Remember” Harbour Cruise

Total to Pay

Electronic funds transfer (EFT) Account Name: FBAA

Bank: CBA BSB: 064 121 Account No: 1013 6428

Please email EFT remittance advice including name to ensure correct payment allocation to

Credit Card – please tick

Mastercard Visa American Express Diners Club

Card holders name:

Credit card number:

Expiry date: Signature:

Mastercard/Visa incur a 2.2% surcharge Inc. GST, AMEX and Diners 3.3% Inc. GST

ABN: 22 094 784 040 Tax Invoice / Receipt. This document will be a tax invoice for GST purposes once payment is made. Only cancellations made prior to 6th April 2012 will be entitled to a 50% refund. After that time no refunds are available, however substitute delegates are welcome.

Please note:

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CONFERENCE DETAILS:

VENUE

CPD HOURS

REGISTRATION PROCEDURES

TAX INVOICE AND RECEIPTS

CANCELLATIONS OR ALTERATIONS POLICY

PROGRAM CHANGES

PROGRAM DETAILS

PRIVACY NOTICE

Sydney Convention and Exhibition CentreDarling Harbour NSWTel: 02 9282 5000

Full Delegate: 12 points and certificate if all sessions are attended.

1. All delegates attending the conference, including the presenters, must complete a registration form and return by post to

2. Registrations will not be activated without payment being either EFT made to FBAA National Industry Conference or credit card facilities of Visa, Mastercard marked Conf 2012

3. Once your registration form and payment has been received, you will be sent a confirmation letter. Please ensure you read the confirmation letter carefully and advise us immediately of any changes or corrections

4. Registration deadline: Close of business on Friday 1st June 2012

5. Registration is 10am – 12pm Wednesday 13th June 2012, 8am – 8.30am Thursday 14th June 2012 and 8am – 8.30am Friday 15th June 2012 in Parkside Foyer, Level 1 of Sydney Convention and Entertainment Centre Darling Harbour.

Please note that the registration form is recognised by the Australian Tax Office as a compliant tax invoice.

Cancellations received in writing on or before Friday 6th April 2012 will be subject to a refund, less 50%. No refunds will be made after close of business Friday 6th April 2012 however substitute delegates are accepted. All alterations must be received no later than Friday 1st June 2012 and must be in writing forwarded by email or post to FBAA National Office ATT: Leah Renwick, P.O Box 234 Stones Corner 4120 or emailed to:

FBAA reserves the right to make changes in the program and speakers or to cancel programs or exclude delegates if the enrolment criteria are not met or when conditions beyond their control prevail. Every effort will be made to contact each delegate if a program is cancelled. If a program is not held for any reason, our liability is limited to the program fee only.

The conference program was correct at the time of printing however FBAA reserves the right to make changes to the program as necessary.

Name/organisation details will be provided in a delegate list for the benefit of all delegates and will be made available to conference partners. Should you not wish your details to be used for this purpose, please indicate in the box below ‘registration details’.

www.scec.com.au

FBAA National Office ATT: Leah Renwick P.O Box 234 Stones Corner QLD 4120 or scan and email to events@fbaa.com.au

events@fbaa.com.au

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Contacts

Further Information

Leah Renwick

PO Box 234 Stones Corner QLD 4120

Tel: 07 3847 8119 / 0401 929 176E-mail: events@fbaa.com.au

FBAA National Office

PARKING

PARKING RATES

0 - 1

1 - 2

2 - 3

3 - 4

4+

ACCOMMODATION

TRADE EXPO

The Centre Car Park is located off Darling Drive, underneath the Centre’s five exhibition halls. It has direct access to the venue and the Darling Harbour precinct. The Car Park features 18 disabled parking spaces and access to the Centre can also be gained via ramps and lifts. The Car Park is open 24 hours, Monday to Sunday.

Day time

There is a great variety of accommodation available from 3 stars to 5 stars and as Sydney is always at a premium we would suggest you book to avoid disappointment.

This year there is a great trade exhibition for you to visit with fresh ideas, innovations, new products and services to take your business to the next level.

All refreshments and lunches will be served in the Expo area to give you the maximum opportunity to browse and chat with exhibitors or catch up with current suppliers.

Expo hours are: Wednesday 13th June 2012 12pm – 7.30pm

Thursday 14th June 2012 8am – 5pm

Friday 15th June 2012 8am – 1.30pm

hours

hours

hours

hours

hours

$8

$16

$24

$29

$32

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