getting started with pc hardware support
DESCRIPTION
Getting started with PC hardware support. Unit objectives Identify the external components of a PC Distinguish between hardware, software, and firmware Describe troubleshooting models. Topic A. Topic A: Computer components overview Topic B: Hardware, software, and firmware - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/1.jpg)
Cou
rse
ILT
Getting started with PC hardware support
Unit objectives Identify the external components of a
PC Distinguish between hardware,
software, and firmware Describe troubleshooting models
![Page 2: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/2.jpg)
Cou
rse
ILT
Topic A
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
![Page 3: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/3.jpg)
Cou
rse
ILT
External components
Case Monitor Speaker
Keyboard
Mouse
![Page 4: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/4.jpg)
Cou
rse
ILT
Internal componentsPower supply
CD-ROM drive
Hard drive
CPU/fan
Motherboard
Adapter
Floppy drive
![Page 5: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/5.jpg)
Cou
rse
ILT
Activity A-1
Identifying external components of a PC
![Page 6: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/6.jpg)
Cou
rse
ILT
Notebook computer
Monitor
Keyboard
Touchpad
![Page 7: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/7.jpg)
Cou
rse
ILT
Activity A-2
Identifying the components of a network computer
![Page 8: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/8.jpg)
Cou
rse
ILT
Topic B
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
![Page 9: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/9.jpg)
Cou
rse
ILT
Hardware
Physical components:– Monitor– Printer– CD or DVD drive– CPU processing chip
![Page 10: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/10.jpg)
Cou
rse
ILT
Software
Instructions processed by CPU– Operating system– Word processors– Spreadsheets– Graphics editors
![Page 11: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/11.jpg)
Cou
rse
ILT
Firmware
Software stored on a chip– Software written permanently or semi-
permanently to a computer chip
![Page 12: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/12.jpg)
Cou
rse
ILT
Activity B-1
Comparing hardware, software, and firmware
![Page 13: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/13.jpg)
Cou
rse
ILT
Topic C
Topic A: Computer components overview
Topic B: Hardware, software, and firmware
Topic C: Troubleshooting models
![Page 14: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/14.jpg)
Cou
rse
ILT
Troubleshooting models
CompTIA A+ troubleshooting model CompTIA Network+ model Novell network troubleshooting model The ASID model
![Page 15: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/15.jpg)
Cou
rse
ILT
Basic stages of troubleshooting
Back up data Divide and analyze Verify Research Document
![Page 16: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/16.jpg)
Cou
rse
ILT
CompTIA A+ model Identify Analyze Test Evaluate Document
![Page 17: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/17.jpg)
Cou
rse
ILT
CompTIA Network+ model
Identify the exact issue Re-create the problem Isolate the cause Formulate a correction Implement the correction Test the solution Document the problem and solution Provide feedback
![Page 18: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/18.jpg)
Cou
rse
ILT
Novell troubleshooting model
Try some quick, obvious fixes Gather basic information Develop a plan Execute your plan Verify user satisfaction Document the problem and solution
![Page 19: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/19.jpg)
Cou
rse
ILT
The ASID model
Acquire Simplify Implement Document
![Page 20: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/20.jpg)
Cou
rse
ILT
Documentation
Paper vs. software Organization scheme Level of detail
![Page 21: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/21.jpg)
Cou
rse
ILT
Microsoft Knowledge Base
Problem and solution references Download patches and new releases Explanations for many Microsoft error
messages URL is support.microsoft.com Print articles or save articles for later
reference
![Page 22: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/22.jpg)
Cou
rse
ILT
Activity C-1
Troubleshooting problems
![Page 23: Getting started with PC hardware support](https://reader035.vdocument.in/reader035/viewer/2022062301/56814fc8550346895dbd8462/html5/thumbnails/23.jpg)
Cou
rse
ILT
Unit summary
Identified the external components of a PC
Distinguished between hardware, software, and firmware
Described troubleshooting models