give and take of constructive criticism. preparing and planning choosing the time and place repeated...
DESCRIPTION
Case Study Joseph has been monitoring his employee, Susan, and notices that she has continued to be late to their weekly meetings. He also notices that even though she is late, she does contribute to the meeting and has her materials ready. However, her tardiness usually upsets the other employees and disrupts the presentation of reports that they have prepared. Joseph sent Susan an a few days before the meeting and reminded her that she is supposed to arrive on time and be ready for her coworkers’ reports. That week Susan was late for the meeting again. Afterwards, Joseph called Susan into his office and spoke with her about the problem. She had excuses, such as car trouble or broken alarms. Joseph reminded Susan where it is against company policy to constantly be tardy and reviewed the policy page with her, including possible consequences for continued behavior. At the following week’s meeting, Susan arrived on time.TRANSCRIPT
GIVE AND TAKE OF CONSTRUCTIVE CRITICISM
Preparing and Planning
• Choosing the time and place• Repeated events or behaviors• Gather facts • Breaches in agency policy• When informal feedback hasn’t
worked• Immediately after the
occurrence
When should feedback occur?
Case StudyJoseph has been monitoring his employee,
Susan, and notices that she has continued to be late to their weekly meetings. He also notices that even though she is late, she does contribute to the meeting and has her materials ready. However, her tardiness usually upsets the other employees and disrupts the presentation of reports that they have prepared.
Joseph sent Susan an email a few days before the meeting and reminded her that she is supposed to arrive on time and be ready for her coworkers’ reports. That week Susan was late for the meeting again. Afterwards, Joseph called Susan into his office and spoke with her about the problem. She had excuses, such as car trouble or broken alarms. Joseph reminded Susan where it is against company policy to constantly be tardy and reviewed the policy page with her, including possible consequences for continued behavior. At the following week’s meeting, Susan arrived on time.
Communication Is Critical Practice your tone Check the ego Criticize in private;
praise in public It has to be face to
face Create a safe
atmosphere
Communication Is Critical Monitor body
language Check for
understanding Active listening Diffuse anger and/or
negative emotions Document
What Not to Do Attacking or Blaming Not Giving Them a
Chance to Speak. Talking Down Becoming Emotional Always Keep
Emotions in Check
During your session Feedback “Sandwich” Set SMART Goals Be Collaborative Ask for Their Input Be as Specific as
Possible
Ask for a Self-Assessment
Stay on Topic Avoid “YOU”
Messages Document Create an Action Plan
http://Criticism Kabob
After your session Make Yourself
Available Be Very Specific
with the Instructions
Provide Support and Resources
Focus on the Future Measure Results
Was the plan followed?• What plan of action
was decided upon?• What goals were
set?• What specific tasks
were outlined for improvement?
• Was there a timeline in place and was it reasonable?
Comments/Questions