giz sppht_sustainability week 2013 publication

8/12/2019 GIZ SPPHT_Sustainability Week 2013 Publication

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Regional Programme on Social Protectionand Prevention of Human Traf cking

Sustainability Weekon Protecting Victims of Human Traf ckingand Improving Social Inclusion

Partnering for SustainableSocial Services

23rd - 27 th of September 2013, Jahorina, Bosnia and Herzegovina

Published by:

Regional Programme on Social Protection and Prevention of Human Traf ckingDeutsche Gesellschaft fr Internationale Zusammenarbeit (GIZ) GmbHBul. Kliment Ohridski br. 43 1/3 1000 Skopje, Macedonia

T + 389 32 88 770E [email protected] www.giz.deI www.htsocialprotection.org

Programme Manager: Ms. Katrin Adams

Preparation: Ms. Natalija Spasovska, Ms. Biljana Dijanisieva

Proofreading: Ms. Biljana Dijanisieva

Layout and Design: Alexandar Prilepchanski

Place and date of publication: Skopje, Macedonia, February 2014

Documentation Sustainability Week on Protecting Victims

of Human Traf cking and Improving Social Inclusion

Partnering forSustainableSocial Services23rd - 27 th of September 2013,Jahorina, Bosnia and Herzegovina


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Documentation Sustainability Weekon Protecting Victims of Human Traf ckingand Improving Social Inclusion



Introduction 4

Part I: Traf cking Victims Reintegration Programme (TVRP) Annual Partners Meeting 5 Working Group 1: Fundraising with the private sector 7 Working Group 2: Mobilising local communities, donors and governments 9 Working Group 3: Social Enterprises 11

Part II: Opportunities for Cross-Sector Partnerships 14Possibilities for Cross-Sector Partnerships in the context of anti-traf cking work 15

Day 1 16Key Note Speech Cross-sector Partnerships as a win-win formulafor Businesses, NGOs and Governments 17

Panel 1: What makes a Good Business Case Why and when to investin Social Initiatives 18

Good practice: Vodafone Foundation, Albania 20 Good practice: Erste Bank a.d. Novi Sad, Serbia 22 Good practice: Sharrcem, Kosovo 24 Good practice: Komercijalna Banka a.d. Skopje, Macedonia 26 Panel 2: Ideas are Great, but What About the Context? 27Municipality of Zenica and NGO Medica 27NGO Izbor, Macedonia, Mr. Sokrat Mancev 27National Employment Agency, Serbia, Ms. Koviljka Tisma 28

Day 2 29Presentation Models & Mechanisms for Cross-Sector Partnerships 30Working Groups 32Feedback 33Next steps 33ANNEX I 36ANNEX II Presentations 38ANNEX III Participants 39

Contents


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IntroductionIn the past years the NGOs which were supported through the Traf cking Victims Re/integration Programme (TVRP)1 in the Western Balkans meteach year. The meetings were an opportunity to share the latest development in the respective countries and to discuss about challenges facedin the daily work as well as possibilities to overcome these.

This years meeting was dedicated to the topic of how to nd ways to improve and support the nancial sustainability of services for potentialand identi ed victims of human traf cking. A commonly shared challenge in a region, where the commitment of bilateral and multilateral donorsas well as from international NGOs decreases and state budgets are tight.

Having in mind the complexity and the multitude of approaches towards sustainability of social service provision, this years meeting differedfrom previous meetings conceptually: it was meant to serve not only as a platform for reecting on the latest developments in anti-traf cking,but moreover, to discuss possibilities of how to continue with the work beyond donor support.

Therefore, the Sustainability Week was divided in two parts: the rst days were exclusively dedicated to a discussion among NGOs, especially onmodels of social enterprises and of fundraising, which could be used in the work context of the TVRP NGOs. The second part of the week involvedalso participants from the public and the private sector. Together with the NGOs they explored the potential of cross-sector partnerships in thecontext of anti-traf cking work.

We believe that the commitment and the support of many stakeholders are needed to make social services for victims of human traf cking andother vulnerable groups sustainable. We hope we were able to contribute positively to bringing people from different sectors together, combiningefforts and nding solutions.

Sincerely, Katrin Adams Fabrice de Kerchove

GIZ SPPHT2

& King Baudouin Foundation Programme Manager Project Manager at GIZ SPPHT King Baudouin Foundation

1 Traf cking Victims Re/integration Programme (TVRP) is an initiative of the King Baudouin Foundation that aims to support sustainable reintegration of traf cked persons, build NGO capacity in this sector, encourage cooperation andsynergies with government agencies and contribute to a systematic approach to monitoring and evaluating reintegration services. Since 2007, funding has been granted to 13 NGOs in 8 countries of Southeastern Europe. Since 2011, thisproject has been implemented in Albania, Bosnia and Herzegovina, Kosovo, Macedonia and Serbia with the support of and with the cooperation of GIZ (Deutsche Gesellschaft fr Internationale Zusammenarbeit).

2 The Regional Programme on Social Protection and Prevention of Human Traf cking (SPPHT) aims at fostering a renewed perspective and understanding of human traf cking as a societal challenge faced by all countries in the region.Our efforts include improving decentralized social services of governmental and non-governmental institutions catering to the needs of vulnerable groups and s trengthening capacities of organizations dealing with social inclusion andintegration programmes for persons affected by human traf cking.


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Part I:Traf cking VictimsReintegrationProgramme(TVRP) AnnualPartners Meeting


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Opening CeremonyMs. Saliha Djuderija,

Assistant to the Minister of Human Rights in Bosnia and Herzegovina

Ms. Saliha Djuderija welcomed the guests and addressed specialthanks to the hosts of the Sustainability Week, the DeutscheGesellschaft fr Internationale Zusammenarbeit (GIZ) GmbH andKing Baudouin Foundation. Ms. Djuderija delivered a key notespeech in which she gave an overview of the challenges faced bythe whole region in the eld of anti-traf cking, pointed towardsthe achievements over the last several years, in particular in

Bosnia and Herzegovina, and concluded by expressing the supportof the government of Bosnia and Herzegovina to the success ofthe future work of the TVRP partners.

Social Enterprise FundDuring the opening ceremony the organizing partners King BoudainFoundation and the Deutsche Gesellschaft fr InternationaleZusammenarbeit (GIZ) GmbH had the pleasure to launch theSocial Enterprise Fund by introducing its aim and objectives overthe upcoming two years. In addition participants were introducedto the implementing partner NGO MOZAIK as well the technicalexpert Mr. Dario Vins, responsible for implementation of the Fundand provision of expert advice.

Besides the traditional brie ng on the latest developments in theregion in the eld of anti-traf cking the event offered insightsin three main strategies towards sustainable social serviceprovision:

Social enterprises, Fundraising with the private sector, Mobilising local communities, donors and governments.

These strategies were introduced by the respective experts Mr.Zoran Puljic, representing MOZAIK Foundation, Ms. Daniela Keess,representing NGO CIRa, and Ms. Mia Vukojevic, Trag Foundation3.Following the introduction three working groups were establishedto review the experiences of NGOs regarding the respectivesustainability strategies and to share some advice with them on thebasis of practical examples from their work while supporting NGOsworking in similar elds in the region.

3 Presentations can be found in ANNEX II


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Working Group 1:Fundraising with the private sector

Expert: Ms. Daniela Keess, CIRa, MacedoniaRapporteur: Ms. Stanislava Vidovic, GIZ SPPHT

The discussion focused on three main issues: types of fundraising percentage of private sector donations

in the overall NGO budgets and

challenges faced by NGOs

The experiences of the NGOs in this eld range between having noexperience to modest engagement with companies.

The most frequent type of support received is in-kind and veryrarely support has been provided as direct nancial support. When itcomes to support regarding bene ciaries it has been stressedthat employment options for bene ciaries as well offering medicalservices for free are also a common type of assistance provided by

the private sector.In terms of the budget share secured through company donations either

nancial or in-kind most NGOs mentioned that they have a very modestexperience, which amounts only up to 5% of their overall annual budgets.Only one NGO reported that a signi cant 20% of the total budget wassecured through company support, mostly by in-kind donations.

Challenges

#1 One of the greatest challenges faced by NGOs is the sensitivityof their work and the need to protect the identity of the bene ciaries.This, according to them, is not in line with business interests ascompanies require visibility of the donations they have made. Thisunderstanding is due to the fact that CSR and related philanthropyactivities are still understood as hidden marketing in the region,

but also it is an indicator of the need to educate and make NGOsaware of the fact that fundraising with the private sector shouldnot be understood as charity, but rather as a strategic activity withan equal share of give and take on both sides. To overcome thischallenge NGOs need to receive additional training and guidance.

#2 Another problem is the uncertainties related to the legislationon tax relief. The legislation in most countries is considered eitheras lacking in terms of poorly designed incentive mechanismsor theadministration of the donations is burdensome and time consuming.

#3 Other challenges include problems with reaching out tothe right people at the decision-making level, prejudices towardsthe target group, lack of awareness about the problem of humantraf cking, etc.


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Conclusion

Resulting from the discussion the NGO representatives

concluded that transparency and open door policy arekey factors for every successful fundraising activity.

This would help the NGOs to position themselvesas a trustworthy partner for the private sector.


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Working Group 2:Mobilising local communities, donors and governments

Expert: Ms. Mia Vukjevic, TRAG Foundation, SerbiaRapporteur: Ms. Rrezarta Jashari, GIZ SPPHT

Challenges

#1 The greatest focus of the discussion was directedtowards the responsibility of governments in the region to

nance social service provision to victims of humantraf cking. Most governments support service provision onlypartially, thus hindering the long term planning of programsoffered by these NGOs.

#2 Tax incentives are again mentioned as a challenge aslegislation in most countries does not motivate individualphilanthropy.

#3 With regards to fundraising at the community level, thestigma related to victims of human traf cking is perceived bythe majority of NGOs as a hindering factor in their efforts toengage with the local communities.


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Conclusion

The greatest challenge lies in the governments responsibilitytowards nancial support of the provided services.In order to overcome this, NGOs proposed accreditationand standardisation of service provision to be implemented

by the governments in the region.

If the process is carried away in a transparent and crediblemanner t is expected to serve as a level playing eld for allservice providers, be it governmental or non-governmentalinstitutions, improving cost ef ciency and increasing outreachto more people in need.


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Working Group 3:Social Enterprises

Expert: Ms.Vesna Bajshanski, NGO MOZAIK, Bosnia and HerzegovinaRapporteur:Mr. Fabrice de Kerchove, KBF

The discussion focused on previous experiences of NGOs relatedto social enterprise, the challenges faced in the process ofimplementation and nally ideas for future social enterprisesprojects.

The following table depicts the diverse experiences among theTVRP NGOs in the region. Most of them have had some kindof income generation activities. Majority of social enterpriseactivities fall under two main categories: production and sellingof items/goods and service provision. Other income generationactivities include in-kind donations, fundraising and fund forvocational training.

Source: Own depiction on the basis of inputs receivedduring the working group discussion.

Table 1: Previous income generation experience

None 2Producing and selling items 8

Makeup purses 2Jewellery workshop 1Fine art items 1Other 2

Bagel shop 1Farm 1Fundraising 1

In-kind donations 1

Fund for vocational training 1

Providing services 8Hair salon 3

Renting space 1Internet caf 1Catering 1Car wash/Tire service 1Printing/Copying shop 1


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Impeding factors:

Businesses had to close because they didnt generate income No previous management/business experience Increasing competition Lack of capacity to run and manage the businesses properly

Social business or equivalent idea

Beauty shopSpace will be rented from municipalities and initialoperational costs will be covered by grants and/ordonations. The NGO and the bene ciaries will be co-owners.

Embroidery shopThe shop will make logos for a diverse range of clients:hotels, restaurants, hospitals, etc. Both professionalsand bene ciaries will be employed in the shop. A marketanalysis already conducted by a marketing agency gavefavourable results.

Production of linen itemsThe shop will produce organic or eco linen bags,makeup purses, book covers and similar items, thesales of which will mostly be to donor organizationsand projects. There are already 54 sewing machinesavailable (24 in the centre, 30 in the eld) with thecapacity to produce 900 bags per day. The womenbene ciaries that work in the shop will be trainedand certi ed for production, earning approximately 2BAM per bag.

Second-hand shop

Items will be collected and sold in the shop. Theshop will employ one bene ciary (a young adult whorecently left the shelter).


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Printing T-ShirtsThe idea is to get away from the advocacy mind-settowards a business mode of thinking. The shop willwork with organic materials which are cheaper thanthe fair-trade options but still ethical.

Event managementNo additional details provided.

Laundry and Dry cleaning serviceThe service is fully registered as a business. It providesemployment for 3-4 bene ciaries and equipment ispurchased through foreign donations.

Common challenges:

Ideas are seldom developed into business plans,and very few of them are implemented.

There are no plans on how to make the businesses sustainableover a long period; NGOs are not clear on what they need todo in order to succeed.

Low sales; better marketing needed.

No speci c SME regulation in (most of) the countries.

One NGO has no developed ideas as they believe that socialbusinesses are not suitable for everyone and bene ciariesshould not be used to sustain the services of NGOs.

One NGO is discouraged to start a new business afterthe bad experience they had in the past.


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Part II:Opportunitiesfor Cross-SectorPartnershipsThe concept of Cross-Sector Partnerships

CSSPs are grounded on the logic of partnering between different sectors, poolingresources from various stakeholders and creating joint solutions for challengesand issues of common concern. Complex social issues such as human traf cking and social inclusion of potential victims de nitely affect the whole of societyand thus require multidisciplinary work when looking for long term sustainablesolutions.


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CSSPs acknowledge the fact that each sector organisation - beit an NGO, a company or a municipality - poses resources whichare unique for the respective sector (public, private or NGO) andcannot be offered by any other. The advantage of CSSPs is thatbesides joining untapped resources it serves as a dynamic networkadvocating for solving complex problems which otherwise couldbe less likely to be solved on an individual basis.

There are a number of international examples where companies,NGOs and state institutions joined forces with a speci c focuson anti-traf cking. These examples include MICROSOFT Unlimitedpotential4 program a community learning curriculum implementedin cooperation with NGOs in the Asia-Paci c region aimed toenhance employability of potential and identi ed victims throughtrainings on computer technology.

4 More information on the program can be found here http://www.microsoft.com/philippines/citizen-ship/news3.aspx

Similar partnership projects are initiated by ECPAT-Body Shopcampaign5 aimed to raise awareness for the importance ofprevention programs among at-risk communities especiallychildren and at the same time used to generate funds to supportthese programs. A few CSSP projects have been implemented invarious social elds in the Balkan region but, unfortunately, notin the eld of social re/integration of potential and identi ed

victims of human traf cking.Therefore the GIZ-KBF initiative Partnering for Sustainable SocialServices brought together stakeholders from the public, privateand NGO sector, to jointly learn from international and localexamples and to inspire new initiatives on the basis of powerfulcross-sector partnership networks which will support nancialsustainability of social re/integration services and stronglyadvocate for greater awareness on human traf cking.

5 More information can be found here: http://www.ecpat.net/TBS/en/about_campaign.html and at http://www.ecpat.net/EI/Publications/Traf cking/Summary_Global_Child_Traf cking_for_Sexual_Purposes.pdf


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Day 1Key Note SpeechCross-sector Partnerships asa win-win formula for Businesses,NGOs and GovernmentsSpeaker:Dr. Barbara Dubach, engageability

The key note speech was delivered by Dr. Barbara Dubach from engageability a Centreof excellence for sustainable development and stakeholder engagement.


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In her speech Ms. Dubach focused on todays challenges facedby society and businesses among which are also childlabour, human rights and human traf cking. Many of thosechallenges cannot be met only by one actor, but insteadneed stakeholder engagement and partnerships.

In her speech Dr. Dubach addressed several questions:

Why is it important to engage with businesses?

Why do companies engage with stakeholders?

What are the challenges in stakeholdersengagement?

Dr. Dubach also presented an approach for systematic andpro-active stakeholder engagement including three steps,of which situation analysis (identifying stakeholders andcommon issues) is perhaps the rst and most crucial one.

Only after this partners could eventually continue withdeveloping a strategy, and a de ned process of implementationand evaluation.

When identifying stakeholders organizationsshould keep in mind the following questions:

To whom does the organization have legal obligations?

Who will be positively or negatively affectedby the organizations activities?

Who will bene t from the project?

Who has been involved in the past when concernsneeded to be addressed?

Who can help the organization address speci cimpacts?

Who would be disadvantaged if excluded from theengagement?

Who are the most vulnerable, least visible andvoiceless?

Whose opposition could be detrimental to thesuccess of the project?

when they deal with sustainable developmentand what is expected from the stakeholders?


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Examples of successful partnership initiatives with a focus

on anti-traf cking issue:

#1 Multisectoral partnership providing a sustainable awarenessraising campaign solution

September 2009, The Body Shop started a campaign togetherwith ECPAT International (End Child Prostitution, Pornography andTraf cking) and local NGO partners around the world to Stop SexTraf cking of Children and Young People. Body Shop stores are usedto engage with customers and raise awareness through a petition(over 7 Mio. Signatures) and the sale of a special hand cream.

#2 Multisectoral partnership providing economicempowerment of victims of human traf cking

Cross-sector partnerships in the area of humantraf cking:

Organizations: Confederation of Indian Industries(India), Nestl, Caf Coffee Day, ITC, NationalInstituteof Fashing Technology, Bharat Petroleum CorporationLtd. , International Institute of Hotel Management,Sinar Jernih Private Limited, Lanco Light Foundation,Hindustan Unilever Ltd. Dabur India, Taj Group ofHotels, Goa Chamber of Commerce and Industry.

Objective: Traf cking prevention and provision ofassistance to victims of traf cking through skillsdevelopment and the enhancement of employmentpotential.

Results:

Establishment of various economic enterprises Skills training in housekeeping and food and

beverage retail management

Employment opportunities to survivors of humantraf cking


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Key challenges:

Mobilization of resources Limited number of business sensitized to the issue of

human traf cking Need for establishing models that can be scaled up

and replicated

Dr. Dubach also elaborated on the different types of partnerships andthe bene ts they offer, especially for the companies involved. Long-term bene ts depend on the level of engagement and the relevanceof the partnership activity to the speci c business operations.

The example of the Greenpeace and DKK Scharfenstein partnershipshows a typical business opportunity type of partnership whichresulted in product innovation based on the inputs and contributionfrom both partners organizations.

Product innovation: Greenfreeze 20 years agoGreenpeace and DKK Scharfenstein who was aboutto go bankrupt developed the rst HFC free refrigerator.

Tips for partnership assessment De ne the goal and scope of the partnership

evaluation of potential projects Identify and select partners carefully work with highlylegitimate NGOs or third parties

Ensure internal support Engage the partner build the relationship Perform periodic evaluation

Figure 1: Types of partnerships

Source: Dubach, Barbara(2013). Cross-sectorpartnershipsas a win-winformula for Businesses,NGOs and Governments[slide 17]


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How do victims know about this product?

The project is not publicly announced.

The information is spread throughthe NGO community and municipalstructures.

Trainings are also conducted by theNGOs and they are in charge of theadministration of the project.

Click on the following links to access the two promotional videos related to this project.TecSOS - https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4 Angel Video - https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4ubtitle
https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4https://www.dropbox.com/s/4f1s695keuqlwc6/TecSOS-V1.mp4https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4https://www.dropbox.com/s/bef0fe3fq3bqzys/Angel_with_English_subtitles3.mp4


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Good practice: Erste Bank a.d. Novi Sad, SerbiaPanellist: Ms. Mirjana Sakic

Example of: a CSR activity connected closely to the business coreof the company. The bank has created special customized loansthat they offer to social enterprises targeting vulnerable groups(unemployed women over 50, unemployed young people, etc.).Thus, the bank provides economic empowerment to the vulnerablegroups by meeting the speci c needs of a narrow but emergingmarket niche.

The companys CSR approach is put in a strategic framework forthe companys governance based on investment in long-term andstable relations with all key stakeholders (in the case of ErsteBank a.d. Novi Sad those are employees, clients, and citizens inlocal communities).

Interesting: Erste Bank started as a social enterprise.

Two types of partnerships:

Example 1 - Bilateral partnership: Company + NGO/small SEbusiness

The company approved several small-scale customisedloans supporting small social enterprises. Additionaly, thebank is constantly purchasing products and services fromthese enterprises.

Daj Daj Diapers employing women over 50;Bioldea soaps employing women from the Romacommunity and refugees;

Milan Petrovic school from Novi Sad the school forchildren with disabilities with their 16 working centers;

Ecobag the business is run by women refugees;

LiceUlice street magazine supporting people(especially children) on the street;


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Example 2 - Multistakeholder partnership:private, public and civil sector.

SuperSteps The bank teamed up with theNational Employment Service in 2011 to launch apilot project Superstep providing business start-up loans and business training to unemployedyoung people.

The bank developed a special loan programme forthis purpose and with the partners established acomprehensive support for young entrepreneurs,offering them training and education, access to

nance, and mentoring and aftercare support.So far, it has helped to start 15 enterprisesemploying 21 young people.

Figure 2: Super (Steps) partnership project

Source: Sakic, Mirjana (2013). What makes a Good Business Case Why and when to invest in Social Initiatives? [Slide 17]


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Good practice: Sharrcem, Kosovo 6

Panellist: Mr. Yilber Burgija

Example of: how a business can involve the local community moreclosely when developing their CSR strategy and activities.

Type of partnership: private business (Sharrcem, Kosovo 7) andthe governmental sector (local government and localcommunity).

The project: The company established an Independent LocalAdvisory Board (ILAB) in the local community where theirplant was located.

The community Hani i Elezit:

- Unemployment 67%- People under the poverty threshold >30%- Lack of local businesses- All business activities related to the cement plant

6 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJOpinion on the Kosovo declaration of independence.* 1244 .

7 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJOpinion on the Kosovo declaration of independence.* 1244 .

Insuf cient municipal/state budget for:

- Infrastructure- Safety- Environment- Education

When the company tried to establish a Community Development

Fund designed to invest in the community, they found a disconnectbetween the needs of the community and the areas where the companywas intervening.

Therefore, the company recognized the need to involve the communityin the decision making process and for that purpose created themulti-stakeholder Independent Local Advisory Board in collaborationwith the municipality.

The Board makes unanimous decisions, thus ensuring ownership ofthe local community regarding projects supported by the Community

Development Fund. It operates as a liaison between the communityand the Company in order to streamline the support activitiestoward the local society.


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The bene ts:- Transparency and direct involvement

of KEY stakeholders.

- The Local Advisory Board, based ona unanimous voting method, distributesfunds to projects and actions for thebene t of the Local Community.

- All the decisions made by ILAB willbe executed by direct payments bySharrcem to the provider.

As examples:

- 7.000 Euros / Reconstruction of thebuilding of The Islamic Community

- 10.150 Euros / Purchase of towns watersupply aggregate (Hani i Elezit)

- 1.000 Euro / Reconstruction of burnedhouse roof (social case - individualrequest)

Figure 3: Local community advisory body

Source: Burgija, Yilber (2013). Sharrcem [Slide 4]


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Good practice: Komercijalna Banka a.d. Skopje, MacedoniaPanellist: Mr. Andrej Jovkovski

Example of: a companys long-term commitment in supportingvulnerable groups and working on a speci c issue.

Type of partnership:Project funding

The Project:Women for Women providing psychiatric carefor women that are victims of domestic violence

The project was initiated and realized in cooperation with theMacedonian Platform Against Poverty (MPPS) a group of NGOsthat work on poverty issues. It is fully funded by KomercijalnaBanka.

Goals:

- Provide professional help to traumatized women that arevictims of psychological and physical violence in their homes;

- Raise public awareness; and- Draft a professional handbook for psychological treatment of

women that are victims of domestic violence.

Figure 4: Project Women for women

The bank contributes to the project by:

providing nancial resources for the engaged psychotherapists

donation of of ce equipment for the shelter centres

gifts and personal attention for the victims on the InternationalWomens Day (March 8th), as well as occasional visits andsocialization with the victims and the shelters personnel

promoting this painful topic in public appearances andlobbying for broader action

Source: Jovkovski, Andrej. (2013) Corporate Social Responsibility at Komercijalna Banka AD Skopje [Slide 15]


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Panel 2:

Ideas are Great, but What About the Context?

Municipality of Zenica and NGO Medica

Partner #1: Municipality of Zenica, Bosnia and Herzegovina,Mr. Zijad Softic

Partner #2: NGO Medica, Bosnia and Herzegovina, Ms. Irma Ahmic

Bilateral partnership: the civil sector (NGO Medica Zenica) and the

governmental sector (the municipality of Zenica).The project: Sustainable re/integration of marginalized groups ofwomen, girls, children and victims of human traf cking througheconomic empowerment and comprehensive support.

The municipality has given the NGO facilities for use and itco nances their activities.

Conclusion: The partnership proved as a win-win option for boththe NGO and the municipality of Zenica. Even though the nancialsupport was partial with regards to the overall budget costs ofthe shelter, the municipalitys support was provided on a long-term basis , thus enabling NGO Medica to

a) decrease operational costs and to further expand andb) tailor service offered to its various bene ciaries groups.

On other side the municipality managed to ensure availability ofthis service to the community in a cost-ef cient way by covering acertain budget share which is then matched by other donors securedby the NGO.

NGO Izbor, Macedonia, Mr. Sokrat Mancev

Multistakeholder partnership: the civil sector (NGO Izbor), localself-government (Municipality of Strumica), Ministry of Defence,religious community, donors.

The project: Therapeutic community POKROV for people abusingpsychoactive substances and hazards.

Conclusion:The NGO works towards reaching self-sustainability. TheCommunity POKROV functions as a social enterprise using the model:Heal + Rehabilitate + Prodece = Reintegration. The social enterprisehas been provided with land and accommodation facilities by theMinistry of Defence. The rest of the equipment needed for the

green house was purchase through donor grants. Parallel to thisthe Municipality committed itself to fully nance therapeutictreatments of a number of citizens from the city of Strumica.

While receiving a standard psychosocial therapy the bene ciariesalso work in the Communitys various small agricultural units. Thepro ts go towards the nancial sustainability of the Community.


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National Employment Agency, Serbia, Ms. KoviljkaTisma

Bilateral partnership: the civil sector (NGO Atina) and thegovernmental sector (National Employment Agency).

The project: Mediating the employment of vulnerablegroups.

Conclusion: The National Employment Agency supports

the NGO in employing the victims of human traf cking.In cooperation with the NGO the Agency has a registry ofsuch potential employers, they jointly provide trainingsand the Agency mediates their employment.

The Agency thus mediates between the three parties:employer, NGO, employee. The assistance of employmentwas provided through proactive mediation whereby theAgency used existing employment subsidy schemeshaving a more general focus in terms of target groupsand made these accessible for identi ed victims. Thusthe Agency managed to avoid the well-known risk ofstigmatization which oftentimes is associated as apotential risk of various employment subsidy schemesexclusively designed for identi ed victims.

Figure 5:Victims of traf cking as registered with the National Employment Agency in Serbia.

Source: Tisma, Koviljka. (2013) National Employment Agency [Slide 11]


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Day 2The second day of the conference was envisioned to serve as areality-check exercise for all participants in order to assesswhether, if at all, cross-sector partnerships could be a suitableapproach when dealing with re/integration of potential andidenti ed victims of human traf cking and if so, then how cansocial service providers, be it non-governmental or public,make the best possible use of these towards achieving long-termsustainability.


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Presentation Models & Mechanisms forCross-Sector PartnershipsPresenter: Ms. Daniela Keess, NGO CIRa, Macedonia

Ms. Daniela Keess focused on a number of key points which playan important role from the perspective of the private sector inestablishing successful cross-sector partnership projects.

Beyond philanthropy

The rationale behind CSSP is not based on some ctional idea ofcollaboration and contribution to society, but rather on a sound logicby taking into consideration the drivers which motivate differentsectors in their day-to-day business. Therefore, when engaging withthe private sector it is important to have in mind the core businessgoals and to align these with the project idea.

Some examples of core business goals include the following: To build sustainable operations To strengthen the local supply chain (e.g. investment in the

education of the local communities where the business islocated)

Linking business with local markets Brand awareness Product/service promotion

Reduce risk and reputation damage

Beyond project based activity

Making cross-sector partnership projects sustainable over timeis a real challenge. Sustainability could be achieved by followingthese three principles:

Equity Transparency and Mutual bene t

While all three principles are important, mutual bene t can besingled out as the most crucial because it differentiates CSSPsfrom concepts such as philanthropy or charity donations. Akey characteristic of partnership projects is that they have amutual bene t for the involved sector organizations as opposedto philanthropy which implies a provider-recipient relationship.Moreover, transparency is essential in developing trustworthyrelationships on a long-term basis.

Further, it has been discussed that CSSP can take different formssuch as informal working groups either at local or national/international level, dedicated to a speci c issue or a cause, butalso some can become institutionalized and develop as legallyregistered foundations.


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Some examples include the following: On-going project based support

Forums (either at local or national level) Funds (corporate funds usually dedicated to a single cause

distribute among many NGOs or dedicated to various issuesconcerning a single community)

1.1. Plenary discussion

The plenary discussion that followed was triggered by Mr. Pfeilsrecommendations aimed to give the audience food for thoughtwhen designing their cross-sector partnership strategy.

Recommendation #1

- With respect to engaging with the privatesector Mr. Pfeil explained that NGOsshould think of the type of industry theywould like to partner with.

For e.g. engaging with the oil

industry is not a good idea due tothe fact that this might compromisetheir NGO mission as this industry isonly interested in so called greenwashing due to the nature of theirbusiness.

Recommendation #2

- Second important point is to look at possible hiddenmarketing strategies which might stand behind the interestfor partnering of certain companies.

A few examples were shared regarding the role of municipalities inpartnerships. Some of the examples included a multi-stakeholderforum, partnership-based service provision to elderly people andproject fundingfor an NGO dealing with vulnerable people.


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Working GroupsThe results from the four working groups showcased a range ofpossibilities for cross-sector partnerships in terms of focus, goalsand orientation.

Namely, the working groups that brainstormed project orientedactivities illustrated the advantages of CSSP in prevention activitiestargeting potential victims as well as economic empowerment as

a way to achieve sustainable reintegration of former victims.By contrast the groups focusing on strategic partnerships dealtwith the broader context that needs to be in place before CSSPare initiated.

This context could be positively shaped by two main factors:

Sensitization of speci c sectors about the issue of humantraf cking is crucial in securing involvement and ownership of any partnership project. In this regards the media andthe private sector are singled out as a priority target group.

Visibilityof partnerships is expected to ensure sustainability because it corresponds to the main drivers of the private

sector such as philanthropy, reputation, risk managementand CSR.

In principle all groups developed a goodunderstanding of how cross-sector partnershipproject could be adapted in the context of

anti-traf cking work.However, most participants still need to clarifyCSSP as a distinct model from philanthropy orcharity. A remaining impression is that CSSP couldbe easily misunderstood as a replacement for donorfunding by both the NGOs and the public sector.


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Feedback

On the basis of the results of the evaluation the general impressionis that participants expectations with regards to the SustainabilityWeek were ful lled and it provided them with ideas, models andopportunities to further adapt the knowledge they gained in theirday to day work.

The feedback survey provides more detailed information on theneeds for further support of social service providers. The list below

displays priorities as identi ed by the participants themselves.

Priority based needs for support:

1) Capacity building support through provision of trainingsas well as tailor made workshops and expert advice forindividual organizations

2) Access to networks and facilitation of cross-sectorpartnership initiatives (involving/sensitizing public and

private sectors)3) Field visits

Next steps

GIZand KBFwill continue their support in the follow up processon the basis of the results of the Sustainability Week as well asthe priority areas identi ed in the evaluation.

Support will be provided through various instruments andwill be tailored according to the partner institution in therespective sectors.

Supporting TVRP social service providers

The Social Enterprise Fund will be available only to TVRP NGOpartners and will include both technical assistance and nancialgrants. While all TVRP NGO partners are eligible to receivetechnical assistance throughout the remaining two years of theprogram, only a selected number of NGOs will receive nancialsupport for their social business plans.


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The overall administration of the Social Enterprise Fund will be implemented through 6 phases:

Phase 1 - Program Launch (Dates: Sep 1 - Sep 30, 2013) Phase 2 - Business Idea Development (Dates: Dec 1, 2013 Apr 15, 2014) Phase 3 Selection (Date: Apr 22 - Apr 25, 2014) Phase 4 Awards (Date: May 1, 2014) Phase 5 - Business Planning (Dates: May 1, 2014 Nov 1, 2014) Phase 6 Implementation: Business Start-up (Nov 1, 2014 up to Nov 1, 2015)

Building Strategic partnerships between Municipalities, NGOs and businesses

In the area of cross-sector partnerships our main bene ciaries would be institutions at central and municipal level and NGO partners. A selected number of leading private sector partners will indirectly bene t from the advisory services provided by GIZ.

1) Tailor made capacity building

In response to the priority areas as identi ed in the evaluation, GIZ SPPHT will provide technical assistance to the TVRP NGOpartners by upgrading their knowledge on CSSP especially as it has been established that a considerable number of partnerinstitutions still confuse the concept with philanthropy, charity donations and CSR.


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Capacity building will be tailored towards the following aims:

to build up cooperation to companies and public institutions and to get fundraising and Cross-Sector-Partnership startedfor a real case.

to establish a fundraising strategy which will guide theorganization in future fundraising and cooperation efforts.

to build up fundraising and communication structures in theorganization.

to facilitate exchange of experiences between participatingCSOs.

2) Empowering municipalities to act as facilitators

However, it is of upmost importance for GIZ that social serviceprovision to both potential and identi ed victims of humantraf cking is not left in the hands of the NGO sector alone, butthat state institutions, primarily municipalities take up a pro-active role in this respect. Therefore, our focus in future cross-sector partnerships will be even more strongly directed towardsempowering our partner municipalities in exerting their role asfacilitators of cross-sector partnership alliances at strategiclevel.

Through the joint support of the CIM expert Ms. Daniela Keess

and the respective GIZ SPPHT National Coordinators we willsupport and advice municipalities to frame measures aimedat re/integration of potential and identi ed victims of humantraf cking in the broader context of cross-sector partnerships.Thus, municipalities will be able to create a more conducivelocal environment for long term sustainable solutions forvulnerable groups.

GIZ SPPHT will support partner institutions in forming a properunderstanding of CSSP in order to avoid a risk of confusing

CSSP, in particular engagement with the private sector, asa second hand option in the absence or decreasing of donorsupport. We do believe that CSSP, if designed and implementedwith a sense of ownership by all partner institutions, couldserve as a sound platform for transition from the current donordependent service provision towards a more sustainable andlocal community based support for vulnerable groups.


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ANNEX I

BosniaProject: Social Enterprise

The Bosnian group project Social Enterprise Type: production of ecological bags Target group: former victims and women at risk of

human traf cking Partners: Municipality providing facilities

Opportunities: Municipality Increased employment rate among

women at risk of human traf cking; Reduced povertyin the municipality; Preventing risk of re-traf ckingfor former victims;

Business Increased reputation by purchasing bagsas a marketing material for their company;

NGO improved sustainability by income generation.

MacedoniaProject: Cross-sector Campaign: partnerships for prevention ofhuman traf cking among street involved children.

Goal: To create a joint fund for supporting the day care centrefor street involved children exposed to risk of human traf cking.

Partners: Municipality of Skopje could provide partial funds tosupport the day care centre. NGO Equal Access and NGO OpenGate will provide social services to the children and theirfamilies. The chain of Supermarkets TINEX could dedicate apercentage of the sale of bags in the chain as a contribution tothe joint fund.


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SerbiaProject: Action Plan

Step 1: Developing a strategy at municipal level (New Belgradeand City of Belgrade) for social welfare in the context ofsustainability of service provision.

Step 2: NGO CYI and Municipality of Belgrade will involve otherlocal stakeholders to support the day care centres in NewBelgrade.

Step 3: Joint meeting between CYI, ATINA, New Belgrade, City ofBelgrade and the National Anti-Traf cking Coordinator in Serbiawith the purpose to improve the coordination between local andnational level as well as NGO and public sector coordination.

Step 4: Meeting with the Secretariat of Economy within the Cityof Belgrade as a link with the business community in Belgrade.

Step 5: Coordination meeting between CYI and ATINA with thepurpose of mapping available resources and drafting a plan onhow to approach potential business partners.

Step 6: Creating a cross-sector partnership network.

Kosovo8

and AlbaniaProject: Cross-Sector Partnership NetworkPartner members:

Municipalities Businesses NGOs Media Municipalities act as a facilitator of the network

Step 1: Media promotion of the Cross-sector Partnership Network

Step 2: Sensitization of the various interest groups (stakeholders)

Identi ed risks:

Public promotion of the network is seen as an incentive forattracting partners and for maintaining the network sustainableover time. However the exposure to public may be a risk for thesecurity of former victims.

8 *This designation is without prejudice to positions on status, and is in line with UNSC 1244 andthe ICJ Opinion on the Kosovo declaration of independence.* 1244 .

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ANNEX II PresentationsKey Note Speech

Cross-sector Partnerships as a win-win formula for Businesses, NGOs and Governments - Dr. Barbara Dubach, engageabilityhttps://www.dropbox.com/s/v654yy8mpl8l7du/Dr.%20Barbara%20Dubach%20-%20Key%20Note%20Speech.pdf

Panel 1: What makes a Good Business Case Why and when to invest in Social InitiativesVodafone Foundation, Albania, Mr. Albi Greva, Executive Directorhttps://www.dropbox.com/s/4nkey9d0uman3wk/Mr.%20Albi%20Greva%2C%20Vodafone%20Foundation%20Albania.pdfErste Bank a.d. Novi Sad, Serbia. Ms. Mirjana Sakichttps://www.dropbox.com/s/msgzztpjoxpwy1u/Ms.%20Mirjana%20Sakic%2C%20Erste%20Bank%20Serbia.pdfSharrcem, Kosovo9, Mr. Yilber Burgijahttps://www.dropbox.com/s/07b4ntal04p5d0x/Mr.%20Yilber%20Burgija%2C%20Sharrcem%20Local%20Advisory%20Board%20Project%2C%20Kosovo.pdfKomercijalna Banka a.d. Skopje, Macedonia, Mr. Andrej Jovkovskihttps://www.dropbox.com/s/0douzfdrwqk4q37/Mr.%20Andrej%20Jovkovski%2C%20Komercijalna%20Banka%2C%20Macedonia.pdf

Panel 2: Ideas are Great, but What About the Context?Mr. Zijad Softic, Municipality of Zenica and Ms. Irma Ahmic, NGO Medica, Bosnia and Herzegovina,https://www.dropbox.com/s/pwz5hlcx86jg4ak/Medica_Zenica.pdfMr. Sokrat Mancev, NGO Izbor, Macedoniahttps://www.dropbox.com/s/vuvn2tlemz2h32i/Mr.%20Sokrat%20Manchev%2C%20NGO%20Izbor%20Macedonia.pdfMs. Koviljka Tisma, National Employment Agency, Serbiahttps://www.dropbox.com/s/perhneqn3ff4os4/Ms.%20Koviljka%20Tisma%2C%20NAE%2C%20Serbia.pdfPresentationMs. Daniela Keess, NGO CIRa, Macedoniahttps://www.dropbox.com/s/3ixif80j9fwmopo/Ms.%20Daniela%20Keess%2C%20Businesses%20in%20CSSP.pdf

9 * This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence.* 1244 .

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ANNEX III Participants

Name and Surname INSTITUTION

1 Ms. Saliha Djuderia Ministry of Human Rights and Refugees, Bosnia and Herzegovina

2 Ms. Irena Puzic-Penc Ministry of Human Rights and Refugees, Bosnia and Herzegovina

3 Ms. Samira Huncek Ministry of Security, Bosnia and Herzegovina

4 Ms. Irma Ahmic NGO Medica, Zenica, Bosnia and Herzegovina

5 Ms. Sabiha Srna NGO Zemlja Djece, Tuzla, Bosnia and Herzegovina

6 Mr. Dragan Jokovic NGO Otaharin, Bijeljina, Bosnia and Herzegovina

7 Mr. Zoran Puljic Mozaik Foundation, Bosnia and Herzegovina

8 Ms. Vesna Bajsanski Agic Mozaik Foundation, Bosnia and Herzegovina

9 Mr. Zijad Softic Municipality Zenica, Bosnia and Herzegovina

10 Mr. Dragan Bozic Municipality Bijeljina, Bosnia and Herzegovina

11 Ms. Alma Berisalic ALMA&RAS Olovo, Bosnia and Herzegovina

12 Mr. Dario Vins 49-FortyNine, Centre for Economic Solutions, Bosnia and Herzegovina

13 Ms. Jasmina Dimiskova Rajkovska NGO Open Gate, Skopje, Macedonia

14 Ms. Sanija Burageva NGO Equal Access, Skopje, Macedonia

15 Mr. Socrat Mancev NGO Izbor, Strumica, Macedonia

16 Ms. Daniela Keess NGO CIRa, Macedonia

17 Ms. Eleonora Panceva Nikolovska City of Skopje, Macedonia

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18 Mr. Andrej Jovkovski Komercijalna Banka a.d. Skopje, Macedonia

19 Ms. Suzana Vasovska Supermarkets TINEXS, Macedonia

20 Mr. Na Saracini EU Delegation, Macedonia

21 Ms. Sandra Dasic Ministry of Home Affairs, Serbia

22 Ms. Koviljka Tisma National Employment Agency, Serbia

23 Ms. Marijana Savic NGO Atina, Belgrade, Serbia

24 Ms. Milica Djordjevic NGO CIM, Belgrade Serbia

25 Ms. Jadranka Gvozdenovic City of Belgrade, Serbia

26 Ms. Spomenka Ciric-Jankovic Municipality of Novi Beograd, Serbia

27 Ms. Mirjana Sakic Erste Bank a.d. Novi Sad, Serbia

28 Ms. Milica Bajkic Holcim doo, Serbia

29 Ms. Dragana Ilic Rockefeller Brothers Fund, Serbia

30 Ms. Tanja Bjelanovic TRAG, Serbia

31 Ms. Hamijet Dedolli NGO PVPT, Kosovo10

32 Ms. Valbona Citaku NGO Hope and Homes for Children, Kosovo11

33 Mr. Valbon Krasniqi City of Pristina, Kosovo12

34 Mr. Xhevat Aliu Municipality of Gjilan, Kosovo13

35 Ms. Dajana Berisha Forum for Civic Initiatives, Kosovo14

36 Mr. Yilber Burgija Sharrcem, Kosovo15

10, 11, 12, 13, 14, 15 * This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the Kosovo declaration of independence.

* 1244 .

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37 Ms. Brikena Puka NGO Qendra Vatra, Albania

38 Ms. Stela Tanellari NGO Different & Equal, Albania

39 Ms. Ardiana Kasa NGO Tjeter Vision, Albania

40 Ms. Jonida Dhroso Municipality of Vlora, Albania

41 Mr. Albi Greva Vodafone Foundation, Albania

42 Mr. Fabrice de Kerchove KBF

43 Ms. Rebecca Surtees KBF / Nexus

44 Mr. Wolfgang Jessen GIZ SPPHT

45 Ms. Katrin Adams GIZ SPPHT

46 Ms. Tatjana Junuzagic GIZ SPPHT

47 Ms. Natalija Spasovska GIZ SPPHT48 Ms. Rrezarta Jashari GIZ SPPHT

49 Ms. Stanislava Vidovic GIZ SPPHT

50 Mr. Vlatko Aleksovski GIZ SPPHT

51 Ms. Dubravka Milovanovic GIZ SPPHT

52 Ms. Biljana Dijanisieva GIZ SPPHT

53 Ms. Sarika Amruth GIZ SPPHT

54 Ms. Barbara Dubach Engageability, Germany

55 Mr. Andreas Pfeil Dokeo GmbH, Germany


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