global mobility communications challenges and solutions february 2013 margaret wu sharon...
DESCRIPTION
MERCER 2 February 22, 2016 Global mobility communication challenges Assignees and managers “Why can’t I get a simple explanation of our assignment policies?” “The company keeps changing my Cost of Living Allowance but I never get an explanation.” “Our assignees continually complain about our policies, but when we throw money at them, they still complain!” “We’re making major policy changes- how can we communicate them so they are understood?”TRANSCRIPT
![Page 1: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/1.jpg)
GLOBAL MOBILITY COMMUNICATIONS—CHALLENGES AND SOLUTIONSFEBRUARY 2013Margaret Wu & Sharon Vanderwerff
![Page 2: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/2.jpg)
2MERCER
Today we’ll cover
• Enhancing global mobility through effective communications: – Typical issues– What we hear through employee feedback– Key themes
• Proven communication strategies
• Program success stories
• Innovations that assignees are looking for
![Page 3: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/3.jpg)
3MERCER
Global mobility communication challengesAssignees and managers
“Why can’t I get a simple explanation of
our assignment policies?”
“The company keeps changing my Cost of
Living Allowance but I never get an
explanation.”
“Our assignees continually complain
about our policies, but when we throw money at
them, they still complain!”
“We’re making major policy changes- how can we communicate
them so they are understood?”
![Page 4: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/4.jpg)
4MERCER
Feedback from assigneesActual results from an opinion survey
Outbound Assignees
QUESTION Satisfied % Dissatisfied %
Compensation Package 82.6 17.4
Policies– Clear/Understandable 68.9 26.7
Explaining Changes in Packages 53.5 40.5
Corporate HR Support 60.0 15.5
Tax Provider 68.2 27.2
Repatriation Plan 10.9 89.1
Beneficial to Career 80.4 19.6
Would Accept Another Assignment 73.9 26.1
![Page 5: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/5.jpg)
5MERCER
Subsequent actions
1. Revamp policy documentation to improve usability and assignee understanding
2. Provide extensive communication materials to current assignees and stakeholders on implications of new policy
3. Offer high accessibility of policy documents and communication materials through the corporate portal
4. Introduce individualized reports to explain changes in compensation packages to assignees
![Page 6: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/6.jpg)
6MERCER
Communication needs are relatively simple…For assignees and managers
Clear understanding of policies and processes
Effective explanation of changes that impact them
Easy access to global mobility information
![Page 7: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/7.jpg)
7MERCER
Global mobility portalsMercer Belong™
• Model/framework based on best practices
• Standardized web approach for quick deployment
• Fully customizable (your content)
• Can be Mercer hosted or employer hosted
![Page 8: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/8.jpg)
8MERCER
Global mobility portalsMercer Belong™
• Powerful enough to know who you are, where you are
• Ability to securely push personalized documents to individuals across the globe
![Page 9: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/9.jpg)
9MERCER
Improvements assignees are looking for…
• Ease of access to all relevant policies and procedures
• Clear understanding of resources that can provide assistance
• All information through on-line interactive global mobility portal with single sign-on capability
• End of the “out of sight, out of mind” assignee syndrome!
![Page 10: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/10.jpg)
QUESTIONS
![Page 11: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/11.jpg)
11MERCER
Contact
+ 1 (403) 476-3336 Margaret [email protected]
+ 1 (416) 868-8912 Sharon [email protected]
![Page 12: GLOBAL MOBILITY COMMUNICATIONS CHALLENGES AND SOLUTIONS FEBRUARY 2013 Margaret Wu Sharon Vanderwerff](https://reader035.vdocument.in/reader035/viewer/2022062306/5a4d1b797f8b9ab0599b84b0/html5/thumbnails/12.jpg)