gonzalo i. figueroa
TRANSCRIPT
Gonzalo I. Figueroa UX/UI Creator
TRACFONE WIRELESS INC.
- Manage 3 teams, UX/BA designers, UI/UX designers & QA testers. (9) Local and (10) offshore.
- Build a high-performance cross-functional team. Interviewing, hiring, planning, training, mentoring, rewarding and performance evaluation for direct reports.
- Lead for innovative initiatives across digital channels from concept to release to Production. Including Virtual Airtime Cards, Walmart Decision Engine, Walmart Straight Talk Kiosk, Straight Talk Eco-Alternatives, Simplification of Activation experience in all brands plus multiple initiatives on our Customer Agent channel (TAS).
- Continuously evaluate current channels and create requests to improve customer experience using: data, UI/UX experience, usability sessions and customer feedback. Lead redesign for checkout, transaction summary, refill, my account and auto-refill processes for 10 brands, impacting over 21MM customers.
- Review up to 4,000 initiatives annually to prioritize and allocate resources for all customer-facing initiatives & emergencies.
- Provide analysis, reports, and statuses of all initiatives.- Coordinate with PMO, DEV, SQA, Retention, Marketing, and Operations
to achieve designs (UI/UX & backend requirements) set in a fast-paced environment.
- Analyze, review and approve UI/UX wireframes, interfaces, content and accessibility requirements from beginning to end for in-house team and external third parties. Provide brief for evaluations to UX Research / Usability.
- Create and design educational video content with over 178K views.- Train UX Design teams into accessibility requirements while creating
guidelines to be used at Development and Designer levels. - Support an enforce accessibility across all digital channels.- Support UX Research teams and usability sessions as UX/UI and
Systems Subject Matter Expert for multichannels. - Lead reseach and interviews for Customer Agent Channels on-site
locations across the globe.
SENIOR MANAGER, UX/UI DESIGN - DIGITAL 10/2010 - PRESENT
- Responsible for 67 initiatives, including design UI/UX and transactional flows for: new brand acquired (Simple Mobile - web/mobile/agent support/IVR/Dealer portal), Value Added Services (Easy Exchange for all brands) and migration from 10+ year old legacy system to a new agent support system (TAS: TracFone Agent Support - Oracle ADF CRM).
- Mentored and trained new engineers, UX/UI designers and business analysts.
- Provided UAT (User Acceptance Test) for multiple initiatives.
SENIOR UX/UI DESIGNER
- Responsible for 35 initiatives, including design UI/UX and transactional flows created in-house or through a third party. Mobile & Desktop versions.
- Analyzed, reviewed and maintained operational documentation and flowcharts for all processes.
ENGINEER/CONSULTANT DESIGNER
Work gonzalofigueroa
13+ years of UI/UX experience.10+ years of leading teams. Creative, problem solver, innovator. Analytical, team player. Decisive decision maker. Thrives in challenging and fast-paced environments.
Miami, FL, USA(786) [email protected]
Languages
English (fluent)Spanish (native)
Skills
Business PlansSWOT AnalysisAdobe Creative Cloud(Ae, Ps, Ai, Xd, Au, Pr, Ar, Me)
Atlassian JiraMicrosoft Office Suite(Word, Excel, Visio, PowerPoint)
Accessibility DesignOracle SQLGamification StrategyGame DesignUX & UI DesignUI DesignUser ResearchWireframes & FlowsMobile Optimization
“Innovative and Accessible experiences”
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CNG STUDIOS LLC.
- Created and published 50 unique games and 50 ports in 6 months with a virtual team of 5 people. Platforms included: Windows 8 and Windows 8 Phone. Over 500,000 downloads.
- Designed graphics, game flow, UI/UX from concept to implementation.- Review business opportunities and negotiations with software companies, including
Microsoft, Sleepy Dragons and Nuclei 3D.HTML 5 and iPhone.- Awarded with 2014 Best Game Developer by South Florida Windows 8 Group
GAME DESIGNER & DIRECTOR
B & N ELECTRICAL CORP. D.B.A. GENESIS
- Planned and developed business projects and contracts. Analysis of Business plans for future opportunities.
- Profitability and operations analysis, budgeting, forecasting, and efficiency.- Managed Human Resources: created the employee handbook, interviewed applicants, held
orientation, maintained legal compliance with state and local policies, processed payroll.
BUSINESS ANALYST
FLORIDA INTERNATIONAL UNIVERSITY GPA: 3.92/4.0M.S. IN ENGINEERING MANAGEMENT
Training and Certificates
- Accessibility Boot Camp. Deque.- Accessibility Fundamentals: Disabilities, Guidelines, and Laws. Deque. - Inclusion and Diversity. Stacy Ennis.- Essentials for Mobile. UX Design Edge.- UX Personas, UX/UI. UX Design Edge.- Agile UX, UX Strategy. UX Design Edge.- Design Thinking. Justin Ferrell (D. School).- Lead Now: Leadership. Focus 3.- DISC Training, Leadership. TracFone University.- Focus On Excellence I. TracFone University.- Focus On Management. TracFone University.- SEO Practices. TracFone University.- Glassbox, Google Analytics. TracFone University.- Bazaar Voice Training. Bazaar Voice.- Adobe After Effects. Jaibana Studios.- SQL - Advanced Query Certified. PPG.- Six Sigma Green Belt. I.I.S.E.- Agile SAFe 4 Product Owner / Product Manager. Scaled Agile Inc.
2013
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3/2010 - PRESENT
10/2007 - 9/2009
Work gonzalofigueroa
Education
MIAMI INTERNATIONAL UNIVERSITY OF ARTS & DESIGN NON-DEGREE SEEKING - GPA: 3.8/4.0B.F.A. COMPUTER ANIMATION 2012
UNIVERSIDAD DE CHILE (UNIVERSITY OF CHILE) GRADUATED WITH HONORSB.S. INDUSTRIAL ENGINEER, MINOR IN I.T. 2004
Miami, FL, USA(786) [email protected]