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Different kinds of systemsDifferent kinds of systems
Information systems that monitor the elementary activities and transactions of the organization .
Information systems that support knowledge and data workers in an organization.
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Operational-level systems
Knowledge-level systems
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Information systems that support the monitoring, controlling, decision making, and administrative activities of middle managers.
Information systems that support the long-range planning activities of senior management .
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Strategic-level systems
Management-level systems
Different kinds of systemsDifferent kinds of systems
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Major Types of SystemsMajor Types of Systems
• Executive Support Systems (ESS)Executive Support Systems (ESS)
• Decision Support Systems (DSS)Decision Support Systems (DSS)
• Management Information Systems (MIS)Management Information Systems (MIS)
• Knowledge Work Systems (KWS)Knowledge Work Systems (KWS)
• Office Automation Systems (OAS)Office Automation Systems (OAS)
• Transaction Processing Systems (TPS)Transaction Processing Systems (TPS)
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Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the organization’s operational level.
TPS – Transaction Processing Systems
Six Major Types of SystemsSix Major Types of Systems
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TYPICAL TPS APPLICATIONSSales & Marketing Systems
MAJOR FUNCTIONS OF SYSTEMS: Sales Management ; Market Research ; Promotion ; Pricing ; New Products
MAJOR APPLICATION SYSTEMS: Sales Order Info System ; Market Research System ; Pricing System
See Fig. 2-4Fig. 2-4 ( p.43 )
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TPS – TPS – Transaction Processing SystemsTransaction Processing Systems
Manufacturing Plant scheduling Material movement control Machine control
Finance Securities trading Cash management
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Accounting Payroll Account payable Account receivable
Human Resources Compensation Training & development Employee record keeping
TPS – TPS – Transaction Processing SystemsTransaction Processing Systems
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Information systems that aid knowledge workers in the creation and integration of new knowledge in the organization .
KWS – knowledge work systems
Six Major Types of SystemsSix Major Types of Systems
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Example: Engineering work station
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OAS – office automation systems
Computer systems, such as word processing, electronic mail systems, and scheduling systems, that are designed to increase the productivity of data workers in the office .
Six Major Types of SystemsSix Major Types of Systems
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Information systems at the management level of organization that serve the functions of planning, controlling, and decision making by providing routine summary and exception reports.
MIS – Management Information Systems
Six Major Types of SystemsSix Major Types of Systems
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Example: Annual budgetingExample: Annual budgeting
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• Structured and semi-structured decisionsStructured and semi-structured decisions
• Report control orientedReport control oriented
• Past and present dataPast and present data
• Internal orientationInternal orientation
MISMIS
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TPS DATA FOR MIS APPLICATIONS
Fig 2-5: How management information systems obtain their data the from the organization’s TPS .
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Information systems at the management level of an organization that combine data and sophisticated analytical models to support non-routine decision making.
DSS – Decision Support Systems
Six Major Types of SystemsSix Major Types of Systems
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Example:Example: Contract cost analysisContract cost analysis
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Sales and marketing
Sales management Sales region analysis
Manufacturing Inventory control Production scheduling
MIS & DSSMIS & DSS
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Finance Annual budgeting Cost analysis
Accounting Capital investment analysis Pricing / profitability analysis
Human Resource Relocation analysis Contract cost analysis
MIS & DSSMIS & DSS
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Information system at the organization’s strategic level designed to address unstructured decision making through advanced graphics and communications.
ESS – Executive Support Systems
Six Major Types of SystemsSix Major Types of Systems
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Example: 5-year operating planExample: 5-year operating plan
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• Top level managementTop level management
• Designed to the individualDesigned to the individual
• Ties CEO to all levelsTies CEO to all levels
• Very expensive to keep upVery expensive to keep up
• Extensive support staffExtensive support staff
ESSESS
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