government on demand dalla “vision” alla...

EMEA Public Sector

Dalla “Vision” alla realizzazione 13 Maggio 2004 © 2004 IBM Corporation

Government on demand

Dalla “Vision” alla realizzazione

Giorgio PristerEMEA Public Sector Sales Exec.

EMEA Public Sector

© 2004 IBM CorporationDalla “Vision” alla realizzazione 13 Maggio 2004

Agenda

1 Esempi di utilizzazione dei Component Business Models

2 Esempi di soluzioni di Operating Environment

3 Esempi di progetti realizzati

4 L’impegno IBM sul “on demand”

EMEA Public Sector


Il ciclo del valore: Il ciclo di autofinanziamento”

Creare / Liberare ValoreCreare / Liberare Valore

Migliorare la Produttività

della Organizzazione

Risparmi reinvestiti nella Governmenttransformation e nel Operating Environment

Catturare valore richiede integrazione del “business” e della tecnologia

Rinvestire i risparmi Rinvestire i risparmi

Le opzioni e le priorità sono multiple

Richiede uancombinazione di iniziative e “thoughtleadership” nel “business” e tecnologia

Produttivitàdella PA

EfficienzaIT

Ridurre / Ridurre / Variabilizzare Variabilizzare

i Costii Costi

EMEA Public Sector


Government on demandDefinizione

Una Pubblica Amministrazione i cui processi, integrati a tutti i livelli attraverso l’organizzazione e con gli altri organismi pubblici, istituzioni, cittadini ed imprese puòrispondere velocemente alle richieste dei cittadini e delle imprese, ai cambiamenti delle condizioni economiche, ai cambiamenti delle leggi e dei regolamenti ed ai pericoli esterni – per esempio legati alle crescenti minacce della sicurezza

EMEA Public Sector


On Demand:Bisogni / Aree di intervento

Integrazione dentro ed attraverso la PAtionEssere più flessibili

Estrarre più valore dai datiMigliorare la relazione con gli utenti esterni

Guidare l’innovazione dei ServiziOttimizzare l’uso degli investimenti ITMigliorare la produttività dei dipendentiSemplificare e ridisegnare i processi

Fare miglior uso delle risorse, essere piùproduttivo

Innovare il modo di gestire le attività e catturare nuovi valori

1

2

Faci

litar

e e

mig

liora

re il

con

trollo

de

i ris

ulta

tati

vers

o gl

i sta

ndar

d

Mig

liora

re la

sic

urez

za e

la

resi

lienz

a

EMEA Public Sector


•Dove iniziare dipende dalle vostre priorità•L’importante e costruire una vostra vision, una strategia di realizzazione •….. ed iniziare il viaggio….

“on demand” é un viaggio nella trasformazione della PA

Flexible Financial & Delivery Options

PUNTO D’INGRESSO

PUNTO D’INGRESSOGovernment

Transformation

On DemandOperating

Environment

Business Processes

• L’obiettivo é la flessibilità dei modelli organizzativi e operativi, dei processi, delle infrastrutture, dei costi


EMEA Public Sector


Il metodo per la “Government Transformation”Legare l’analisi della PA passando dall’organizzazione alla tecnologia

Component Business Model (CBM)

Business Model

Technology

Business Process


Service Oriented Architecture (SOA)

CBM + Solution ArchitectureBusiness

IssueIntegrated Response

Service Oriented View (SOA)

EMEA Public Sector


Il Fisco: Logica StrategicaUn esempioWorld ClassCompetent Commodity

AttributesAttributes

Direct

Control

Execute

Market Segmentation

Brand Strategy Planning

Policy Analysis

Tax Law Interpretation

Product Planning

Business Rules Development

Taxpayer Relationship

Planning

Advisory Service Planning

Taxpayer ModelingIndustry Partner Strategy

Discovery Campaign Planning

Submission Processing Planning

Audit and Compliance

Planning

Collections Enforcement

Planning

Revenue Planning

Budget and Capital Planning

Workforce Planning

Policies and Processes

Strategic Planning

Market Tracking

Economic Pulse

Brand Awareness

Industry Alliance Assessment

Taxpayer Agent Performance Monitoring

Contractor Performance Monitoring

Tax Account Monitoring

Collections Tracking and Control

Audit Selection and Control

Human Resource Monitoring

Compliance Checking

Performance Management

Campaign Administration Servicing Oversight

Submission Processing Checking

Submissions Quality and Compliance

Tracking

Product Administration

Product Usage and Tracking

Taxation Product Ideation

Financial Modeling

Market Research

Marketing and Advertising

Tax Policy and Standards

Audit Conduct

Criminal Investigation

Collections Processing

Prosecution and Tax Legal Services

Case Management

Product Design

Product Production Setup Specification

Product Deployment

External Campaign Execution

Internal Marketing and Policing

Prospect List Maintenance

Outreach and Education

Partner RelationshipManagement

QA / Audit

Incentive Loyalty Programs

Registration Processing

Contact Management and Correspondence

Advisory Services

Account Services

Submissions Intake and Capture

Settlement

Submissions Detection and

Exception Handling

Financial Reconciliation

Tax Noticing

Refund Processing

Human Resource Management

Union and Employee Relations

Revenue Accounting and Forecasting

Technical reference and Knowledge

Support

Accounting / GL

Records Management

Tax Marketplace

Taxation Production

Development

Industry Partner

Management

TaxpayerIdentification

Account Servicing

Tax Processing Enforcement Business

Services

CBM per individuare elementi strategici e valutare processi di outsourcing o di partenariato

EMEA Public Sector


Direct

Control

Execute

Market Segmentation


Policy Analysis


Product Planning



Planning






Planning


Planning

Revenue Planning


Workforce Planning


Strategic Planning

Market Tracking

Economic Pulse

Brand Awareness








Compliance Checking





Tracking




Financial Modeling

Market Research



Audit Conduct




Case Management

Product Design


Product Deployment






QA / Audit




Advisory Services

Account Services


Settlement


Exception Handling


Tax Noticing

Refund Processing





Support

Accounting / GL

Records Management

Tax Marketplace

Taxation Product

Development

Industry Partner

Management


Account Servicing


Services

High CostHigh Capital and CostLow Investment

CBM per individuare le aree con costi elevati o “capital intensive”. Con “Activity based costing” si possono allocare costi e capitali e variabilizare i costi

Un Esempio Fisco: logica Finanziaria AttributesAttributes

EMEA Public Sector


Fisco: Logica della transformazioneUn esempioInvestment PriorityManaged Service CandidateNo Action

CBM per capire i legami fra componenti e creare iniziative di trasformazione secondo priorità

AttributesAttributes

Direct

Control

Execute

Market Segmentation


Policy Analysis


Product Planning



Planning






Planning


Planning

Revenue Planning


Workforce Planning


Strategic Planning

Market Tracking

Economic Pulse

Brand Awareness








Compliance Checking





Tracking




Financial Modeling

Market Research



Audit Conduct




Case Management

Product Design


Product Deployment






QA / Audit




Advisory Services

Account Services


Settlement


Exception Handling


Tax Noticing

Refund Processing





Support

Accounting / GL

Records Management

Tax Marketplace

Taxation Product

Development

Industry Partner

Management


Account Servicing


Services

EMEA Public Sector


Un elemento di CBM é un ‘business component’

EMEA Public Sector


Il framework IBM per “on demand operating environment” basatosu SOA (Services Oriented Architecture)

BU

SIN

ESS

USE

R

Enterprise Service Bus

Utility Business Services

Resource Virtualization Services

Business FunctionServices

Business Process

Choreography Services

Common Services

UserAccess

Services

Business Connections

Availability Services

Security Services

BillingRatingMetering Services

Server Storage Resource MappingNetwork

Choreography

Personalization

Reporting

Custom Applications

Packaged Applications

Adaptation

Business Rules

Interaction Acquired Services

Service Level Automation and OrchestrationWorkload Services

Configuration Services

User Interaction Services

Collaboration

PresentationConnectivity

InformationManagement

Services

Information Access

Information Integration

Application ServicesBusinessServices

Peering Settlement

Infrastructure Services

Analytics

Information

Mediation, Messaging, Events

Problem Management

… … … …… …

…

…

Metadata

Data Placement

BusinessService

BusinessService

BusinessService

BusinessService

Business Performance Management

EMEA Public Sector


Il CBM e il SOA connessi per definire un cammino logico di cambiamento

• Start with a “hot” component area –product ideation

• Define a model (e.g. with WBI Modeler) of the component to be transformed

• Understand the underlying applications infrastructure and how it needs to change

• Identify and design the required supporting infrastructure

EMEA Public Sector


Logiche di business di

uno specifico segmento O

pera

tions

Business Model

Business Process

Technology


OrderManagement

Satisfaction

Event, Promotion Strategy and

Planning

Assessing Customer Satisfaction

Componenti “caldi”

“Mantenere” e “Trasformare”ROI

> x00%

Trasformazioni

successive

auto finanziate

Strategy

Tactics

Execution

ConsumerRelationship

CustomerRelationship Manufacturing Supply Chain &

DistributionBusiness

Administration

Category/Brand Strategy

Brand P&L Management

Matching Supply and Demand

Marketing Development & Effectiveness

Product Ideation

Marketing Execution

Product Directory

Category/Brand Planning


Customer Insights

Account Management

Value-Added Services

Customer Account Servicing

Retail Marketing Execution

Customer Directory

Manufacturing Strategy

Supplier Relationship Management

Production and Materials Planning

Manufacturing Oversight

Supplier Control

Make Products

Plant Inventory Management

Manufacturing Procurement

Assemble/Pkg. Products

Distribution Oversight

Distribution Center Operations

Transportation Resources

En route Inventory Management

In-bound Logistics

Corporate Strategy

Alliance Management

Line of Business Planning


External Market Analysis

Organization and Process Design

Legal and Regulatory Compliance

Treasury and Risk Management

Facilities and Equipment Management

IT Systems and Operations

HR Administration

Customer Relationship Strategy

Customer Relationship Planning

Supply Chain Strategy

Supply Chain Planning

Out-bound Logistics

Accounting and GL

Indirect Procurement

Corporate Planning

Concept/Product Testing

Product Development

Product Management

Consumer ServiceIn-store Inventory Mgmt

Category/Brand Strategy

Brand P&L Management

Matching Supply and Demand

Marketing Development & Effectiveness

Product Ideation

Marketing Execution

Product Directory

Category/Brand Planning


Customer Insights

Account Management

Value-Added Services

Customer Account Servicing

Retail Marketing Execution

Customer Directory

Manufacturing Strategy

Supplier Relationship Management

Production and Materials Planning

Manufacturing Oversight

Supplier Control

Make Products

Plant Inventory Management

Manufacturing Procurement

Assemble/Pkg. Products

Distribution Oversight

Distribution Center Operations

Transportation Resources

En route Inventory Management

In-bound Logistics

Corporate Strategy

Alliance Management

Line of Business Planning


External Market Analysis

Organization and Process Design

Legal and Regulatory Compliance

Treasury and Risk Management

Facilities and Equipment Management

IT Systems and Operations

HR Administration

Customer Relationship Strategy

Customer Relationship Planning

Supply Chain Strategy

Supply Chain Planning

Out-bound Logistics

Accounting and GL

Indirect Procurement

Corporate Planning

Concept/Product Testing

Product Development

Product Management

Consumer ServiceIn-store Inventory Mgmt

On demand Solution Architecture View – Detail View

USER

BUSINESS

Enterprise Service Bus

Autonomic Services

Utility Business Services

Resource Virtualization Services

Business FunctionServices

Business Process

Choreography Services

Common Services

UserAccess

Services

Business Connections

Availability Services

Security Services

BillingRatingMetering Services

Server Storage Resource MappingNetwork

Choreography

Personalization

Reporting

Custom Applications

Packaged Applications

Adaptation

Business Rules

Interaction Acquired Services

Service Level AutomationWorkload Services

Configuration Services

User Interaction

Services

Collaboration

PresentationConnectivityInformationManagement

Services

ETL

Information Integration

Application ContainerBusinessServices

BusinessServices

BusinessServices

BusinessServices

BusinessServices


Peering Settlement

Infrastructure Services

Meta Data Services

Query and Search

Mediation, Messaging, Events

Problem Management

… … … ……

… …

…

…

Il valore del CBMAnalisi a 3 strati

EMEA Public Sector


Agenda



! Virtualization Engine

! Grid computing

! On demand workplace



EMEA Public Sector


•Dove iniziare dipende dalle vostre priorità•L’importante e costruire una vostra vision, una strategia di realizzazione •….. Ed iniziare il viaggio del e-business on demand

“on demand” é un viaggio nella trasformazione della PA

Flexible Financial & Delivery Options

PUNTO D’INGRESSO

PUNTO D’INGRESSOGovernment

Transformation

On DemandOperating

Environment

Business Processes



EMEA Public Sector


IBM Virtualization Engine™La semplificazione della complessità

Storage

Linux Server

Unix Server

Management Server

Windows Server

Networking

Consolidato!Meno servers e licenze

d’uso!Strumenti operativi disparati!Approvigionamento di

risorse complesso!Assegnazione di risorse

fisso

!1 server per tipo di workload

!Strumenti operativi disparati

!Gestione Manuale

Complesso

Network PoolServer Pool

Storage Pool

Storage

Linux Server

Unix Server

Management Server

Windows Server

Networking

Semplificato! Il sistema si gestisce come un

unico!Flessibile e Condiviso!Molteplici Sistemi Operativi per

server!Gestione del carico unificata!Rapida disponibilità di risorse

EMEA Public Sector


IBM Virtualization Engine™Nuovi servizi

Sistemi DistribuitiMemoriaServers Rete

Partizionamento / Scalabilità

• Dynamic LPARS• Virtual machines• BladesGestione del Carico• Policy based• Heterogeneous• IBM Director

Ipervisore Comune•Sistemi Operativi Multipli .Vista Unica dei variprocessori

GRID• IBM Grid Toolbox

• IBM Industry Grid Solutions based on ISV middleware

Clustering• Parallel sysplex• HACMP• IASPs• Linux clusters

VLANs• Isolare/prioritizzare

il traffico su retecondivisa 802.1

Hipersockets/ Virtual EthernetServizi Differenziati

• Prioritize network traffic

• Network QOS, IP TOS

TotalStorage Virtualization • Pool di Memoria IBM e NON

IBM• Gestione centralizzata• Viatualizzazione di

Block/Disk e FileCapacità estese

• Servizi di copia attraversodifferenti memorie

• Posizionamento files basato su regole

• CambiamentiInfrastrutturali senza cambi ed impatti sulle applicazioni

Systems Management: Systems Provisioning, Intrusion Detection, etc.

EMEA Public Sector


IBM Virtualization Engine™Componenti

SystemsTechnologies

Operating Systems

Systems Services

IBMVirtualization

Engine™

* TotalStorage elements are part of IBM TotalStorage

Open Software Family

IBM Virtualization Engine Suite for ServersDelivered as a suite

Enterprise Workload ManagerDirector MultiplatformSystems provisioning

IBM Grid ToolboxVE Console

Integrated in Systems HardwareLPAR Hypervisor, VLANs, Virtual I/O, …

IBM Virtualization Engine Suite for Storage*Delivered as separate products

IBM TotalStorage SAN Volume ControllerIBM TotalStorage SAN File System

IBM TotalStorage Productivity Center

EMEA Public Sector


Agenda




! Grid computing




EMEA Public Sector


L’Architettura Grid Computing Un modo completo per costruire risorse virtualizzate

OGSA: policy repository, data replication, security, problem determination, resources instrumentation, logging, basic provisioning

Workload Management, Clustering, Job & Service Scheduling, Automated Server Recovery, Distributed e-business Workflow, Provisioning, Data Federation, File System Federation

Billing, Metering, Subscription, Identification, Disaster Recovery

Autonomic I/T Resources

OGSI: discovery, lifecycle, registry, manageability factory, handlemapper, notification, install

Grid Service Grid Service InfrastructureInfrastructure

MetaMeta--OS OS ServicesServices

Management Management FunctionsFunctions

Utility Utility EnablementEnablement

EMEA Public Sector


Agenda




! Grid computing




EMEA Public Sector


On demand workplace:La rivoluzione del posto di lavoro del dipendente pubblico

Produttività personale•Office Suites

Produttività OrganizzativaWorkPlace

1980’s

Val

ore

di B

usin

ess

La piattaforma di nuova generazione per connettere le persone ai processi ed all’informazione

Produttività di team•Collaboration suites•Instant messaging•network meeting•document flow

2000’s1990’s

EMEA Public Sector


The On Demand Workplace: un singolo punto di accesso a una suite di strumenti per il dipendente della PA

La vita di tutti i giorni

Relazioni con gli altri impiegati

Relazioni con la PA Help Desk Help Desk

VirtualeVirtualeee--ProcurementProcurementee--LearningLearning

Pagine Pagine GialleGialle

CorporateCorporate MessagingMessagingee--HRHR

Relazioni con

l’esterno

CollaborazioneTransazionie-meetings

Instantmessaging

CittadiniImprese

Partners

Fornitori

Dipendente

Il lavoro Ruolo

1Ruo

lo 2

Ruolo

ProduttivitàofficeContenuto e documenti presentati a seconda del ruolo e3 del bisognoApplicazioni

relative al ruoloMisurazioni….

ShoppingFinanza

Tempo libero

3

CollaborazioneInstantmessaginge-meetingsComunitàvirtuali

EMEA Public Sector


L’obiettivo del On Demand Workplace: un posto di lavoro integrato e configurabile per processi non predefiniti

Application Access

Supply Chain Systems

Self-service HR

Financial Systems

Citizen Information

Collaboration, e-mail

e-learning

Citizen Self-service

Content (articles, manuals...)

Key Performance Indicators

People Finding - expertise

EMEA Public Sector


L’integrazione orizzontale consente funzionalità uniche

Persone Processi Informazione

Modella i processiApplicazioni integrateConnettersi esternamenteMonitorare i processiGestire I risultati

Accedere alle risorse ed ai dati

Definire viste integrateConsolidare i dati

Posti di lavoro Dinamicamente adattabili

Utilizzo semplificatoInterazione sicura basata

su ruoliAccesso sempre ed

ovunque

EMEA Public Sector


Il Pendolo del “Client”

! Multi-tier server model! Central Management &

Deployment! Large reach – multi-client

(browsers), server (J2EE, Web Svc)

! Rich, native, clients no longer the norm

! Pure browser strategy no longer sufficient

! Customers increasingly askingto go beyond the browser

Common Common BrowserBrowser RichRich BrowserBrowser Supplemented Supplemented

BrowserBrowser

ManagedManagedLocal Local Web Web

ApplicationApplication

Rich Rich Client Client

PlatformPlatform

Native Native ApplicationApplication

ThinThin ClientClientNetwork Network ApplicationApplication Model Model

FatFat ClientClientClientClient ServerServer

Migliorata gestione e diffusioneMigliorata gestione e diffusione

Openess

Ricchezza & FunzionalitàRicchezza & Funzionalità

Openess

EMEA Public Sector


ComponentizzazioneI Portlets sono il modello naturale di componente, facile da installare, configurare e riusare individualmente

Editor AgendaCalendar

People FinderPerson TagBuddy List

EMEA Public Sector


Componentizzazione (seguito)

Molti altri servizi possono essere disegnati in componenti discreti e riusabili

Access ControlUser Profile Notification

Document Search Messaging Service Workflow Service

EMEA Public Sector


Accesso al “On demand workplace ovunque, sempre

Modello unico e coerente di“on demand workplace”attraverso viste multiple

che utilizzano la infrastrutture del portale

EMEA Public Sector


Portal Jumpstart – Business Value Assessment è stato creato per effettuare una rapida analisi e determinare il valore ed il quadro diriferimento per le soluzioni di On Demand Workplace

Risultatiprodotti

Portal Jumpstart – BVA (Business Value Assessment)

Moduli di analisiBusiness Portal Value AssessmentBusiness Portal Value Assessment Business

Value:Analisi &

Presentazione finale

Business Value:

Analisi & Presentazione

finale

• Sintesi sulValore di Business dell’On Demand Workplace

• Day in the Life: Demo personalizzata

• Sintesi ROI per l’On Demand Workplace

• On Demand Workplace: impostazione e prossimi passi

• Sintesi sulValore di Business dell’On Demand Workplace

• Day in the Life: Demo personalizzata

• Sintesi ROI per l’On Demand Workplace

• On Demand Workplace: impostazione e prossimi passi

Input ed analisi con le funzioni di business del clienteattraverso sessioni di workshop ed interviste

• Presentazione finale al cliente

• IBM si accredita in un ruolo di “Trusted Advisor”per i passisuccessivi

“Cosapotremmo o dovremmo

fare con unasoluzione On

Demand Workplace?”

“Qualesarebbe

l’esperienzadegli utenti

con la nuovasoluzione On

Demand Workplace?

“Come sigiustifica

finanziariamente l’iniziativa On Demand Workplace?”

Sessione didefinizione

del Business Value

SessioneBusiness Case / ROI

Sessione Day in the

Life

L’analisi si conclude in circa 4 settimane

Preparazione e raccolta

prime informazioni

Preparazione e raccolta

prime informazioni

• Customer Input & Discovery

EMEA Public Sector


Agenda





EMEA Public Sector


Referenze iniziali di Government “On Demand”

EMEA Public Sector


Monaco Social Insurance - Caisses Sociales de MonacoOn Demand Operating Environment

CHALLENGE:To replace the numerous outdated and disparate IT systems with a new online transaction process, enabling beneficiaries, healthcare providers and others to view information and benefits.

SOLUTION:An open operating environment with a new online system that allows access to data in real time. Doctors can update information andpatients can access claim information 24x7. The solution is based on IBM WebSphere software and IBM Rational development tools.

BENEFITS:! Cost savings through easily extendable infrastructure and

applications, provide straight through processing of data. ! Streamlined internal operations through customer self-service

enablement.! Faster response to add new services and claims information while

reducing the amount of costly errors.http://caisses-sociales.mc/

EMEA Public Sector


CHALLENGE:To move from a controlled environment serving internal customers to launching e-web based applications, enabling electronic access to the register for both the general public and the legal profession.

SOLUTION:A highly resilient, available, flexible and secure infrastructure, based on a parallel environment on zSeries, with a subsequent move to a software architecture with multiple connections.

BENEFITS:! Significant increased revenues and greater public

services.! Flexibility and responsiveness to the unpredictable

demand, gained through the On Demand infrastructure.

UK Her Majesty Land RegistryOn Demand Operating Environment

http://landreg.gov.uk/

EMEA Public Sector


CHALLENGE:To lower costs, greatly accelerate purchasing capability and remove error from manual transcriptions, driving major quality improvements.

SOLUTION:An eProcurement solution, based on a scalable, high performance system capable of handling increasing demand and quickly adapt as needed. The solution, developed by an IBM Business Partner, wasinstalled on IBM eServer xSeries running on Linux and on IBM Informix database.

BENEFITS:! Significant savings with a greatly improved purchasing process.

Specifically, the solution helped reduce £14 million of waste in the old system, produced £32 million of savings (when compared to the same level of business under the old system).

! Reduction of the supply chain from nine months to two weeks and a 75% reduction of printed materials bill.

! Faster order placement & delivery of goods.

UK Department of Work and Pensions (DWP)On Demand Government Transformation

http://dwp.gov.uk

EMEA Public Sector


CHALLENGE:To transform its business operations from process-focused to citizen-focused, while developing new business opportunities and improving operational effectiveness and efficiency.

SOLUTION:A 10 year business transformation, in partnership with IBM Business Consulting Services, which includes business process transformation, change management, transition of IT services and personnel and establishment of the “Innovation Centre”, to improve customer services through the application of advanced technology.

(EXPECTED) BENEFITS:! Creation of a strategy, systems and culture which can support

growing customers’ and employees’ expectations.! Responsiveness to changing policy, based on stakeholder and

customer needs.! Shared risks of new offering development and leverage of best

practices, through partnership with private sector businesses ! Effective use of public money while delivering strategy objectives.

UK Driver and Vehicle Licensing Agency (DVLA)On Demand Government Transformation

http://www.dvla.gov.uk

EMEA Public Sector


With CapWIN: Enhanced Mobile Communications & Information AccessVCIN

Virginia StateDatabase

AlexandriaSwitch

Alexandria Police

MILES

Maryland StateDatabase

Montgomery Co.Switch

Montgomery Co. Police

NCIC

Databases

CapWIN

CHART VDOT STC

Fire/EMS Medical Data

Local Transportation

EMEA Public Sector


City of ShanghaiOn Demand Operating environment

Where they started:! Working with IBM to build first metropolitan

GRID computing environment

How they changed:! xseries and pseries connected to grid server

software using Linux and WebSphere! Process reengineering with IGS

What they achieved:! Positioned to allow all city government to share

information in real time! Contribute to Shanghai growth in the global

economy

EMEA Public Sector


City of Dundee

Where they started:• City Council for 145,000• Eleven disparate legacy serversHow they changed:• Single zSeries 800 z/VM, ESS 800, 11 virtual

Linux machinesWhat they achieved:• Faster deployment of new function – bill

payments, personal record updates, request for service

• Reduced floorspace/power requirements• Reduced software license costs

On Demand Operating environment

EMEA Public Sector


Agenda





EMEA Public Sector


L’impegno IBM per supportare le PA

Persone• Piu di 7000 consulenti nella PA in Europa

Soluzioni• Centri di e-government a Washington, a Berlino e …

presto ….

Thoughtleadership• Institute for Business Value (www.ibm.com/services/iibv)• Centre for the Business of Government (www.businessofgovernment.org)• Institute for Electronic Government

(www.ibm.com/industries/government/ieg)

Referenze• Case Studies & Descrizioni di Soluzioni

(www.ibm.com/industries/government)

Revenue Revenue and and FinanceFinance

Social Social SecuritySecurity

HealthHealth

EducationEducationDefenceDefence

PublicPublicSafetySafety& & JusticeJustice

PostalPostal

http://www.ibm.com/services/iibv

http://www.businessofgovernment.org/

EMEA Public Sector


[email protected]

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