LMA

DIPLOMA OF HIGH PERORMANCE MANAGEMENT

Rina Giacchi

The Beginning…

Why am I here

I need skills to be a better manager

Overwhelming but exciting

High school all over again

• Hpa’s/win-win/focus.. What the !

• Oh the homework!

Lessons begin…….. HPA’s – always had them, never organized

Emails, staff appraisals, calls to clients

Goals – where there's a will there's way

Expansion of the company, through new employees

Planned and booked trip to Thailand

Delegation – my new friend!

More time to work on my HPA’s

Communication – it exists beyond email

Feedback logs, negative and positive feedback

A few more lessons…… Team development - we are one together

Team leaders and staff work actively together, are involved together achieve high level of performance, in turn success

Engaging and Empowering

Successful managers engage top people to achieve great outcomes for both themselves and employees

Change project

Risk Management Policy. We now have a strategy in place accessible to all staff and clients.

JOHARI

And a few more…… Role play

taught me to be confident ; to see myself as others see me

Online tools

Feed back logs; Imperative and Important cards; Discussion cards

S.T.A.R.

Assess the situation/task on hand, take action and get results

The end is near…

Transformation

More confident stronger person

Post course review &Refocus

Never stop learning

Time to reflect

Goals – Employee Handbook

Thank you…………………

To all my fellow class mates, colleagues and staff and

Mike Cameron (Facilitator)

Adrian Goldsmith (Coach)

Adam Stewart (Mentor/Manager)

Family (too many to mention)