great appraisals 3 essentials for managers
DESCRIPTION
Managers - reduce your stress. Prepare these three essentials for each performance review or appraisal you have to do. You will feel more confident, stay on track and hey - might even find it a useful way to spend time with your people.TRANSCRIPT
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By Hedda Bird, 3C Performance Management
You can love
appraisals! 3 essentials for a conversation
that makes a difference
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PREPARE WHAT?
As a manager, you know you must
prepare for performance reviews,
but
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Most people focus on preparing INPUTS:
paperwork numbers evidence
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CONVERSATIONBut it’s the
that makes the
difference
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This slide set shows you the
3 essentials to prepare so
you have the
conversation that
makes a difference
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An
EMOTIONAL
MESSAGE
QUESTIONS
to EXPLORE
key issues
PLAN
your
FEEDBACK
1 2 3
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AN EMOTIONA
LMESSAGE
1
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FEELHow should
they
after the review?
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Reviewees will take away ONE overall
impression of what you think
Be clear what YOU want that
to be …I’m appreciated?…I’m respected?
…Do I need to pull my socks up?
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ACTION: Decide on EMOTIONAL MESSAGE
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2QUESTIONS to explore
KEY ISSUES
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3 questions
Before the review write
about what you want to
discuss
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What has
gone well?
What has
happened?
How to get back
on track?
Uncover
problems or
hidden
agendas
The GOOD
TheBAD
The HIDDE
N
Explore any or all of these…
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OPEN QuestionsGood for • ENCOURAGING reflection and learning• COACHING people to improve• UNDERSTANDING a situation better• EXPLORING possibilities
EXAMPLES• How confident are you?• What made the difference?• When did things change?
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PROBING Questions
Good for• Exploring how people FEEL• UNDERSTANDING motivation • Bringing HIDDEN issues to the surface
EXAMPLES• What has happened to make you think
that?• What makes you say that?• How do you feel about this situation?
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STATEMENT QuestionsGood for • Addressing difficult situationsFirst: state the situationThen: Ask a question that focuses on one aspect of the situation you want to address
EXAMPLES:
Your last project ran over budget (your statement)• What could you have done to prevent
that?• What will you do differently on your next
project?
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If you write your questions before each
review
You will feel more confident and in
control during the conversation
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ACTION: Write your questions
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PLAN your FEEDBACK
to say what
must be SAID
3
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FEEDBACKThink about
the
you need to give
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ACTION IMPACT MOVINGFORWARDWhat have
you
observed?
What impact
has the action
had?
What must
change?
A I M
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Action: In the team meeting on Friday you were openly critical of the company and rude to several
colleagues.
Impact: This upsets others, reduces team morale and discourages others from
contributing
Moving Forward: In future please discuss any concerns with me privately, and listen to others
with respect and courtesy
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ACTION: Plan your FEEDBACK
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An
EMOTIONAL
MESSAGE
QUESTIONS
to EXPLORE
key issues
PLAN
your
FEEBACK
1 2 3
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FEEL BETTER
Do these 3 and you will
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PREPAREDand be