grievance hadling

8/13/2019 Grievance Hadling

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GRIEVANCE HANDLING

Presented By-

Aditi BansalMBA 1st yr (2nd Sem)Roll No. – 097

Section- B



A complaint that has been formally presented to amanagement representative or to a union official.

A grievance is a formal dispute between an employee and

management on the conditions of employment. (Glueck,1978)

Grievances are complaints that have been formally

registered in accordance with the grievance procedure.(Jackson)



FORMS OF GRIEVANCES

a) Factual: A factual grievance arises when legitimateneeds of employees remain unfulfilled. e.g., wage hike has

been agreed but not implemented.

b) Imaginary: When an employee’s dissatisfaction is notbecause of any valid reason but because of a wrong

perception, wrong attitude or wrong information he has.Such a situation may create an imaginary grievance.



Contd…

Disguised:

An employee may have dissatisfaction for reasons thatare unknown to himself. If he/she is under pressurefrom family, friends, relatives, neighbours, he/she mayreach the work spot with a heavy heart. If a new recruitgets a new table and almirah this may become aneyesore to other employees who have not been treated

likewise previously.



CAUSES OF GRIEVANCES

Grievances may occur for a number of reasons:

a. Economic: Wage fixation, overtime, bonus, wagerevision, etc. Employees may feel that they are paid less when compared to others.

b. Work Environment: Poor physical conditions of

workplace, tight production norms, defective tools andequipment, poor quality of materials, unfair rules,lackof recognition, etc.



Contd…

c) Supervision: Relates to the attitudes of the supervisortowards the employee such as perceived notions of bias,

favouritism, nepotism, caste affiliations, regionalfeelings, etc.

d) Work group: Employee is unable to adjust with his

colleagues; suffers from feelings of neglect, victimizationand becomes an object of ridicule and humiliation, etc.



EFFECTS OF GRIEVANCE

On production include:

Low quality of production.

Low quality of production and productivity.

Increase in the wastage of material, spoilage/leakage ofmachinery.

Increase in the cost of production per unit.

On the employees:

Increases the rate of absenteeism and turnover.

Reduces the level of commitment, sincerity and punctuality.



Contd…

Increases the incidence of accidents. Reduces the level of employee morale.

On the managers:

Strains the superior-subordinate relations.

Increases the degree of supervision, control and follow up.

Increases in discipline cases. Increase in unrest and thereby machinery to maintain

industrial peace.



Steps in Grievance Handling

Procedure

Acknowledgement dissatisfaction

• Define the Problem

Follow Up

Get the Facts

• Analyse and decide



GRIEVANCE PROCEDURE

Stage –I At Supervisory level

Stage –II At HOD level

Stage –III At Management level



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