ground handling courses - learn.amadeus.com · amadeus altéa document management for altéa...

GROUNDHANDLINGCOURSESAmadeus Customer Service

27 August 2019

SUMMARYAmadeus Altéa Document Management for Altéa Departure Control ........................................................ 4

Amadeus Altéa Ground Handler DC - Administration ................................................................................. 5

Amadeus Altea document management for Altea Departure Control ......................................................... 6

Amadeus Altea document management for Altea Departure Control ......................................................... 7

Amadeus Reservation and Ticketing Web Certification - Conversion from Amadeus Cryptic to Graphic .. 8

Amadeus Reservation and Ticketing Web Certification for New Users ...................................................... 9

Amadeus Security Management ................................................................................................................. 10

Amadeus Security Management for airports and ground handlers ............................................................ 11

Amadeus Security Management for Ground Handlers ............................................................................... 12

Amadeus Train the Trainer ......................................................................................................................... 13

Amadeus Train the Virtual Trainer .............................................................................................................. 14

Customer Management for check-in agents ............................................................................................... 15

Customer Management for gate agents .................................................................................................... 16

Customer Management for Ground Handlers ............................................................................................. 17

Customer Management for supervisors ...................................................................................................... 18

Flight Management for Ground Handlers ................................................................................................... 19

Flight Management: Familiarisation ........................................................................................................... 20

Learning Path: Ground Handling - Load Controller - Supervisor ................................................................ 21

Learning Path: Ground Handling - Load Controller - Trainer ...................................................................... 22

Operational Flight Updates (OFU) .............................................................................................................. 23

© 2019 Amadeus IT Group SA

mailto:[email protected]

Reservation and Ticketing Web Overview .................................................................................................. 24

Seatmap Management ............................................................................................................................... 25

Sending passenger information to and from your DCS ............................................................................. 26

© 2019 Amadeus IT Group SA

CourseSheetDisplay-342935646.htm




Amadeus Altéa Document Management for AltéaDeparture ControlThis course explains how to set up and manage print devices for Altéa carriers using DCS.

On this course you will learn how to:_ Set up devices for airlines and/or groundhandlers and print at the airport._ Set up predefined print formats and associatethem.

This course covers the following topics:_ Explaining the concepts used in DeviceAdministration._ Completing the 5-step fixed-registrationprocess._ Determining the printing flows to retrievevarious print devices._ Setting up shared printers (host sharing)._ Completing the 4-step auto-registrationprocess._ Creating a location description and zones toutilise them in Customer Management._ Identifying and adding available formatassociations._ Viewing print queues within the queueapplication._ Dealing with security and access for DocumentManager.



Certification: Duration: Language: Level: Prerequisites:No 6 hours English Intermediate Yes

Is this the course for you?This course is for:Airlines, Airports, Ground Handlers

In particular, those working in:Administration, Business & projects

Things you need for this coursePrerequisites: _ Airline / Airport experience with regards to printers /CUTE environment.

This course helps you use_ Altéa Document Management

How the course is organisedThe Amadeus Altéa Document Management for AltéaDeparture Control course consists of 2 modules:_ Module 1: Virtual class - 3 Hours_ Module 2: Virtual class - 3 Hours

This course is also available inEnglish

This course is held inBangkok, Nice

What equipment do you need?_ A phone (fixed-line, mobile not recommended)._ A computer._ A good internet connection.

The last few details..._ For a customized or dedicated session pleasecontact your Amadeus training consultant:

[email protected]_ This document was last updated in March 2019.

© 2019 Amadeus IT Group SA | 4

Full course title: Amadeus Altéa Document Management for Altéa Departure Control


Amadeus Altéa Ground Handler DC - AdministrationThis course explains how to use Amadeus Altéa Administration Plan Template Managementand Amadeus Altéa Administration Business Rules. It includes familiarisation and set-upsessions with Amadeus ground handling implementation experts.

On this course you will: _ Learn how to build a Departure Plan Template._ Learn how to identify and create BusinessRules._ Benefit from setup and familiarisation sessionswith Amadeus ground handling implementationexperts.

This course covers the following topics: _ Departure Plan Template._ Amadeus Business Rules (CM, FM, INV)._ Altéa architecture and administration._ LSS Administration._ DBM - an overview of the processes._ Device management._ Messenger._ Troubleshooting flight creation._ Using ACSP._ Post-implementation processes and datamanagement responsibilities._ New ad hoc flights solution._ Web Seatmap Designer Tool (ad hoc).

On this course you will: _ Learn how to build a Departure Plan Template._ Learn how to identify and create BusinessRules._ Benefit from setup and familiarisation sessionswith Amadeus ground handling implementationexperts.

This course covers the following topics: _ Departure Plan Template._ Amadeus Business Rules (CM, FM, INV)._ Altéa architecture and administration._ LSS Administration._ DBM - an overview of the processes._ Device management._ Messenger._ Troubleshooting flight creation._ Using ACSP._ Post-implementation processes and datamanagement responsibilities._ New ad hoc flights solution._ Web Seatmap Designer Tool (ad hoc).

Certification: Duration: Language: Level: Prerequisites:No - pass mark: 85% 5 days English Advanced Yes

Is this the course for you?This course is for:_ Ground handlers using Altéa Departure ControlSystems._ Administration staff responsible for creating AmadeusDeparture Plan Templates and Amadeus BusinessRules within the ground handling partition.

Things you need for this coursePrerequisites: _

You need to be familiar with Altéa Departure ControlSystems and taken at least one of these courses: AltéaDC-CM Overview; Altéa DC-CM Certification; AltéaDC-FM Overview or Altéa DC-FM Certification._

Have access to Altéa Admininistration and AmadeusRetailing Platform in Production.

This course helps you use_ Altéa Departure Control Customer Management _ Altéa Departure Control Flight Management

Related courses_ Amadeus Security Management for Ground Handlers

[Virtual] _ Customer Management: Certification [Classroom] _ Flight Management: Certification [Classroom]

How the course is organised_ 1 day Departure Plan Template._

1 day Business Rules._

3 days familiarisation and setup.

The last few details..._ This information was last updated September 2017.


Full course title: Amadeus Altéa Ground Handler DC - Administration


Amadeus Altea document management for AlteaDeparture ControlThis course explains how to set up device and print management for Altéa carriers usingDCS.

On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.


On this course you will learn how to:_ Set up devices for ground handling and print atthe airport._ Set up predefined print formats and associatethem.




In particular, those working in:Administration



How the course is organisedThe Amadeus Altea Document Management courseconsists of 2 modules:_ Module 1: Virtual class - 3 Hours_ Module 2: Virtual class - 3 Hours.

What equipment do you need?_ A phone (fixed-line, mobile not recommended)._ A computer._ A good internet connection.

The last few details..._ For customized or dedicated session please contactyour Amadeus training consultant:

[email protected]_ Last update: March 2019


Full course title: Amadeus Altea document management for Altea Departure Control

Amadeus Altea document management for AlteaDeparture ControlThis course explains how to set up and manage print devices for Altéa carriers using DCS.







In particular, those working in:Administration, Business & projects



How the course is organised_ Classroom.

The last few details..._ For customized or dedicated session please contactyour Amadeus training consultant:

[email protected]_ This document was last updated in March 2019.


Full course title: Amadeus Altea document management for Altea Departure Control

Amadeus Reservation and Ticketing Web Certification -Conversion from Amadeus Cryptic to GraphicThis course is for airlines? reservation and ticketing agents and it provides hands-onexperience of migrating from an Amadeus cryptic environment to Amadeus Altéa ReservationDesktop Web.

On this course you will learn how to:_ Log in and out of, and manage, a User Account._ Request Availability, Schedule and Timetabledisplays._ Create, modify and delete Passenger NameRecords (PNRs)._ Access the Queue system._ Use the Fare Quote and Pricing features._ Issue, revalidate, reissue and refund e-tickets._ Use e-ticket management features._ Issue, reissue and refund ElectronicMiscellaneous Documents (EMDs)._ Display Sales Reports.

This course covers the following topics:_ Amadeus Air Availability._ Passenger Name Record._ Fares and Pricing._ Electronic Ticketing._ Electronic Miscellaneous Documents._ Sales Reports.

On this course you will learn how to:_ Log in and out of, and manage, a User Account._ Request Availability, Schedule and Timetabledisplays._ Create, modify and delete Passenger NameRecords (PNRs)._ Access the Queue system._ Use the Fare Quote and Pricing features._ Issue, revalidate, reissue and refund e-tickets._ Use e-ticket management features._ Issue, reissue and refund ElectronicMiscellaneous Documents (EMDs)._ Display Sales Reports.

This course covers the following topics:_ Amadeus Air Availability._ Passenger Name Record._ Fares and Pricing._ Electronic Ticketing._ Electronic Miscellaneous Documents._ Sales Reports.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 5 days English Advanced Yes

Is this the course for you?This course is for:_ Airline help desk agents._ Airline trainers._ Airline reservation agents._ Airline ticketing agents._ Airline Implementation Team.

Things you need for this coursePrerequisites: _ Have significant experience of Amadeus crypticenvironment and Reservation & Ticketing processes._ Be certified on a previous Amadeus cryptic course orpass the pre-course Evaluation (pass mark; 85%).

The last few details..._ This information was last updated October 2018.


Full course title: Amadeus Reservation and Ticketing Web Certification - Conversion from AmadeusCryptic to Graphic

https://helpx.adobe.com/flash-player.html

Amadeus Reservation and Ticketing Web Certificationfor New UsersThis course is for airlines? reservation and ticketing agents and it provides hands-onexperience and support for those migrating to, or already using, Amadeus Altéa ReservationDesktop Web.

On this course you will learn:_ How to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with crypticentries for some features._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ E-ticket coupon management._ Displaying sales reports._ Refunding e-tickets and EMD._ Voiding documents.

On this course you will learn:_ How to use the graphical environment ofAmadeus Reservation Desktop, focusing onreservations, ticketing and ElectronicMiscellaneous Documents (EMD), with crypticentries for some features._ Some best practices to improve customerservice.

This course covers the following topics:_ Understanding the Amadeus Altéa ReservationDesktop Web environment and architecture._ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Working with Queues._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Issuing, reissuing and managing EMDs._ E-ticket coupon management._ Displaying sales reports._ Refunding e-tickets and EMD._ Voiding documents.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 8 days English Basic No

Is this the course for you?This course is for:_ Airline help desk agents._ Airline trainers._ Airline reservation agents._ Airline ticketing agents._ Airline migrating to Amadeus Reservation System._ Airline newcomers using ARD Web.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.

The last few details..._ This information was last updated October 2018.


Full course title: Amadeus Reservation and Ticketing Web Certification for New Users

Amadeus Security ManagementLearn how to perform user management tasks for Amadeus products through a set of videos.

After taking this e-Learning you will be able to:_ Understand user management responsibilities and partnerships in Amadeus Security Management._ Create or remove user access._ Create or remove a partnership.

After taking this e-Learning you will be able to:_ Understand user management responsibilities and partnerships in Amadeus Security Management._ Create or remove user access._ Create or remove a partnership.

Certification: Duration: Language: Level: Prerequisites:No 45 minutes English Basic No

Is this the course for you?This course is for:_ Administrators responsible for managing access toAmadeus products in their organisation.

What equipment do you need?_ A computer._ A good internet connection._ Adobe FlashPlayer.

The last few details..._ Amadeus Security Management is also know as Logon Security Server (LSS)._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Security Management

Amadeus Security Management for airports and groundhandlersAmadeus Security Management (ASM) provides authentication, access control and securityadministration across Amadeus airport products. This course describes the configuration ofuser access rights to allow users to work in airport applications.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airport orground handler._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management._ Reports and templates for mass actions._ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airport or groundhandler administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

On this course, you will learn how to:_ Navigate through the Amadeus SecurityManagement application._ Define the security setup for an airport orground handler._ Identify and apply security elements to allowaccess to applications

This course covers the following topics:_ Organisation and User Management._ Reports and templates for mass actions._ Reviewing the authentication process flow._ Navigating ASM._ Identifying the tasks of the airport or groundhandler administrator._ Defining data within the different applications._ Creating and managing roles specific to yourorganisation._ Allocating and duplicating roles, ACLs andpreferences to consumers according to their jobfunctions._ Removing access rights, offices andorganisational units._ Managing partnerships between organisations._ Deleting roles, offices and organisation units.

Certification: Duration: Language: Level: Prerequisites:Yes - pass mark: 85% 4 days English Basic Yes

Is this the course for you?This course is for:_ Airport and ground handler administrators

Things you need for this coursePrerequisites: _ Familiarity with airport or ground handling businessprocesses and task distribution.

The last few details..._ This information was last updated April 2019.


Full course title: Amadeus Security Management Certification for airports and ground handlers - Certification

Amadeus Security Management for Ground HandlersThis course explains how to use and configure Amadeus Security Management, an integratedsolution for authentication, access control and security administration across Amadeusproducts.

On this course you will learn how to:_ Structure your organisation tree._ Manage your security policy within yourorganisation._ Create and modify users within yourorganisation._ Accept partnerships, and view delegated rolesand ACLs._ Assign and remove delegated roles and ACLs._ Run a report on locked user accounts_ View history

This course covers the following topics:_ Structuring your organisation tree._ Managing the security policy within yourorganisation._ Creating and modifying users within yourorganisation._ Assigning and removing roles and AccessControl Lists (ACLs)._ Accepting and removing partnerships, anddelegating assignments.

On this course you will learn how to:_ Structure your organisation tree._ Manage your security policy within yourorganisation._ Create and modify users within yourorganisation._ Accept partnerships, and view delegated rolesand ACLs._ Assign and remove delegated roles and ACLs._ Run a report on locked user accounts_ View history

This course covers the following topics:_ Structuring your organisation tree._ Managing the security policy within yourorganisation._ Creating and modifying users within yourorganisation._ Assigning and removing roles and AccessControl Lists (ACLs)._ Accepting and removing partnerships, anddelegating assignments.

Certification: Duration: Language: Level: Prerequisites:No 5 hours English Basic Yes

Is this the course for you?This course is for:_ Ground handling administrators responsible forsecurity management who are new to AmadeusSecurity Management.

Things you need for this coursePrerequisites: _ To have taken the Amadeus Security Managemente-Learning course.

Optional: _ Knowledge of business processes and permissiondistribution._ Experience with administration and security tasks.

How the course is organised_ This course consists of 2 modules, each of whichlast 2.5 hours._ The modules are usually run on consecutive days.

What equipment do you need?_ A phone (fixed-line, not mobile)._ A computer._ A good internet connection.

The last few details..._ Amadeus Security Management is also know as Logon Security Server (LSS)._ When enrolling in this course, make sure that youenrol in both of the modules._ This course information was last updated September2016.


Full course title: Amadeus Security Management for Ground Handlers


Amadeus Train the TrainerThis course explains what trainers need to know and practice when delivering training onAmadeus features, products or solutions, in order to maximise their students? learningexperience.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

On this course you will learn how to:_ Use tips and techniques to master thepedagogical aspects of training._ Write measurable training objectives andpresent information in a clear, concise andengaging manner._ Design and deliver structured and interactivetraining sessions to meet participant objectivesandexpectations._ Identify different behavioural styles and adapttraining sessions accordingly._ Give and receive feedback to build on strongpoints and identify and improve weaker points.

This course covers the following topics:_ The training cycle._ Training objectives._ Training structure._ How people learn._ Verbal and non-verbal communication._ Learning styles._ Handling questions._ Difficult situations._ Visuals aids._ Our internal dialogue.

Certification: Duration: Language: Level: Prerequisites:No 3 days English Basic No

Is this the course for you?This course is for:_ People who have little or no experience of deliveringtraining._ Experienced trainers wishing to refresh their skills.

Things you need for this courseOptional: _ No specific experience in delivering training isrequired, although a general interest in education andlearning is helpful.

How the course is organised_ During the course you will deliver two trainingsessions of 20 minutes each._ You will receive impartial and constructive feedbackon your delivery of the training sessions.

The last few details..._ This course information was last updated May 2017.


Full course title: Amadeus Train the Trainer


Amadeus Train the Virtual TrainerThis course explains the knowledge and skills necessary for a trainer to deliver effective andengaging virtual-training courses.

On this course you will learn how to:_ Define virtual training._ Explain the 3 steps of the Blended Learningmodel._ Design an engaging virtual training._ Facilitate a 20-minute session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training._ Converting classroom training into virtualtraining._ 5 key points for engaging learners.

On this course you will learn how to:_ Define virtual training._ Explain the 3 steps of the Blended Learningmodel._ Design an engaging virtual training._ Facilitate a 20-minute session.

This course covers the following topics:_ The Blended Learning model._ Virtual training is still training._ Converting classroom training into virtualtraining._ 5 key points for engaging learners.

Certification: Duration: Language: Level: Prerequisites:No 2 days English Basic Yes

Is this the course for you?This course is for:_ Trainers.

Things you need for this coursePrerequisites: _ Amadeus Train-the-Trainer course._ Knowledge of instructional design.

How the course is organisedThis course Amadeus Train-the-Trainer courseconsists of 2 modules:_ Module 1: Virtual class - 1 hour._ Module 2: Classroom - 2 days._ There is also some offline activity to be completedafter the training.

The last few details..._ For customized or dedicated session, please contactyour Amadeus Training Consultant:

[email protected]_ Last update: January 2018.


Full course title: Amadeus Train the Virtual Trainer


Customer Management for check-in agentsLearn about the basic, advanced and complex workflows performed at the check-in counterthrough a set of interactive examples.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.

After taking this e-Learning you will be able to:_ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions.

Certification: Duration: Language: Level: Prerequisites:No 10 hours English Basic No

Is this the course for you?This course is for:_ Check-in agents

This course helps you use_ Altéa Departure Control Customer Management



The last few details..._ This course demonstrates workflows by showing thekeyboard entries used in interactive examples._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Altéa Departure Control - Customer Management for Check-In Agents

Customer Management for gate agents Learn about the basic and advanced workflows performed at the gate through a set ofinteractive examples.

After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.After taking this e-Learning, you will be able to:_ Board a passenger._ Accept, board and re-grade a customer at the gate.

Certification: Duration: Language: Level: Prerequisites:No 5 hours English Basic No

Is this the course for you?This course is for:_ Gate agents





Full course title: Altéa Departure Control - Customer Management for Gate Agents


Customer Management for Ground HandlersThis course explains Amadeus Altéa Customer Management for Ground Handlers.

On this course you will learn:_ Where Customer Management fits in the Altéasystem architecture._ How to navigate the Customer Management UI._ How to manage customers includingacceptance, linking, cancelling acceptance,adding customer comments and transfers._ The concept of PCV._ How to manage baggage._ About seating processes._ About boarding and close out.

This course covers the following topic:_ Customer Management.

On this course you will learn:_ Where Customer Management fits in the Altéasystem architecture._ How to navigate the Customer Management UI._ How to manage customers includingacceptance, linking, cancelling acceptance,adding customer comments and transfers._ The concept of PCV._ How to manage baggage._ About seating processes._ About boarding and close out.

This course covers the following topic:_ Customer Management.


Is this the course for you?This course is for:_ Ground handling staff responsible for check-in andboarding functions._ Check-in supervisors.

Things you need for this coursePrerequisites: _ A background in check-in using Amadeus AltéaDeparture Control._ Taken the relevant e-Learning course if you havelimited or no experience in customer management(please see 'Related courses').


The last few details..._ This course information was last updated April 2017.


Full course title: Amadeus Altéa Ground Handler Departure Control - Customer Management



Customer Management for supervisorsLearn about the workflows performed at the check-in counter and at the gate, as well as thesystem architecture, through a set of interactive examples.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

After taking this e-Learning you will be able to:_ Board a passenger._ Accept, board and re-grade a customer._ Accept a customer and handle a baggage drop._ Handle group and frequent traveller acceptance._ Handle baggage connections and seating._ Create bookings and handle crew, rush and cabin baggage._ Handle disruptions._ Explain the system architecture of the Amadeus Altéa Suite, including Altéa DC-CM.

Certification: Duration: Language: Level: Prerequisites:No 17 hours English Intermediate No

Is this the course for you?This course is for:_ Supervisors of check-in and gate agents.





Full course title: Altéa Departure Control - Customer Management for Supervisors


Flight Management for Ground HandlersThis course explains flight management for ground handlers using Amadeus Altéa DepartureControl Flight Management.

On this course you will learn:_ Where Flight Management fits in the Altéasystem architecture._ How to navigate the Flight Management UI._ How to prepare a range of aircraft types fordeparture through the full load-control process._ How to trigger flights in the DCS window fromOperations Flight Data Management (OFDM)._ How to manage disruption processes in OFDM.

This course covers the following topics:_ Flight Management

On this course you will learn:_ Where Flight Management fits in the Altéasystem architecture._ How to navigate the Flight Management UI._ How to prepare a range of aircraft types fordeparture through the full load-control process._ How to trigger flights in the DCS window fromOperations Flight Data Management (OFDM)._ How to manage disruption processes in OFDM.

This course covers the following topics:_ Flight Management


Is this the course for you?This course is for:_ Ground Handlers or Load Controllers using AltéaFlight Management.

Things you need for this coursePrerequisites: _ Knowledge of load-control processes.

This course helps you use_ Altéa Departure Control Flight Management

Related courses_ Amadeus Security Management for Ground Handlers

[Virtual]

The last few details..._ This information was last updated May 2017.


Full course title: Amadeus Altéa Ground Handler Departure Control - Flight Management

Flight Management: FamiliarisationThis course describes the Amadeus Altéa Flight Management user interface, and the layoutand structure of Flight Management.

On this course you will learn how to:_ Navigate the Flight Management user interface._ Apply features of the application to processflights for departure through the full load controlprocess._ Set up Amadeus Business Rules to selectrelevant information from Data BaseManagement (DBM) for each flight.

This course covers the following topics:_ Login and domain concept_ Welcome page, allocate resource and shiftsummary_ Event scheduler_ Building the dry operating weight profile of aflight leg_ Deadload_ Load distribution_ Aircraft fuelling options_ Passenger figures_ Producing a loadsheet_ Documentation

On this course you will learn how to:_ Navigate the Flight Management user interface._ Apply features of the application to processflights for departure through the full load controlprocess._ Set up Amadeus Business Rules to selectrelevant information from Data BaseManagement (DBM) for each flight.

This course covers the following topics:_ Login and domain concept_ Welcome page, allocate resource and shiftsummary_ Event scheduler_ Building the dry operating weight profile of aflight leg_ Deadload_ Load distribution_ Aircraft fuelling options_ Passenger figures_ Producing a loadsheet_ Documentation

Certification: Duration: Language: Level: Prerequisites:No 0 minute Arabic Undefined No

Is this the course for you?This course is for:Airlines, Ground Handlers

In particular, those working in:Administration

This course helps you use_ Altéa Departure Control Flight Management

Related courses_ Flight Management: Certification [Classroom]

What equipment do you need?_ A good phone connection (fixed-line, mobile notrecommended)._ A computer._ A good internet connection.

The last few details..._ This course information was last updated June 2018.


Full course title: Amadeus Altéa DC-FM Familiarisation

Learning Path: Ground Handling - Load Controller -SupervisorOn completing this learning path, you will have covered all the Amadeus courses recommended for Ground Handling Load Controller Supervisors.

Certification: Duration: Language: Level: Prerequisites:No 0 minute English Intermediate No

Is this the course for you?This course is for:_ Ground Handling Load Controllers (operational).

Things you need for this courseOptional: _ Preferably you will have at least 2 years experienceas a load controller.


Full course title: Learning Path for Ground Handling - Load Controller - Supervisor

https://www.learn.amadeus.com/

Learning Path: Ground Handling - Load Controller -TrainerOn completing this learning path, you will have covered all the Amadeus courses recommended for Ground Handling Load Controller Trainers.

Certification: Duration: Language: Level: Prerequisites:No 0 minute English Intermediate No

Is this the course for you?This course is for:_ Ground Handlers who will be training LoadControllers.

Things you need for this courseOptional: _ Preferably you will have at least 2 years experienceas a load controller.


Full course title: Learning Path for Ground Handling - Load Controller - Trainer

Operational Flight Updates (OFU)Learn about basic flight management tasks in a departure control environment through a setof interactive videos.

After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.After taking this e-Learning will be able to:_ Create a flight date and a flight period._ Update a flight date and a blockspace size.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Basic Yes

Is this the course for you?This course is for:_ Staff performing ground handling activities.

Things you need for this coursePrerequisites: _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.

This course helps you use_ Altéa Departure Control Customer Management _ Altéa Departure Control Flight Management



The last few details..._ Please note that access to this course is restrictedto Amadeus customers.


Full course title: Amadeus Operational Flight Updates


Reservation and Ticketing Web OverviewThis course uses Amadeus Reservation Desktop Web (ARD Web) to access contentdistributed via Altéa Reservation, showing how reservation and ticketing agents can workmore efficiently and improve customer service.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.

On this course, you will learn to:_ Use Amadeus Reservation Desktop Web toaccess content distributed via Altéa Reservation.

This course covers the following topics:_ Signing in and out._ Requesting an availability, informativepricing, schedule and timetable display._ Creating a Passenger Name Record (PNR) withmandatory and optional elements._ Modifying a PNR and interpreting the PNRhistory._ Displaying fare information and pricing PNRs._ Issuing, revalidating and reissuing e-tickets._ Working with EMD.

Certification: Duration: Language: Level: Prerequisites:No 5 days English Basic No

Is this the course for you?This course is for:_ Airline staff using ARD Web._ Airline Help Desk agents using ARD Web._ Airline business developers and testers.

Things you need for this courseOptional: _ Previous reservation and ticketing experience.

The last few details..._ This information was last updated March 2017.


Full course title: Amadeus Reservation and Ticketing Web Overview


Seatmap ManagementLearn how to create a new seatmap for a flight through an interactive video.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.

After taking this e-Learning you will be able to:_ Create a seatmap using Amadeus Seatmap Management within Amadeus Retailing Platform.

Certification: Duration: Language: Level: Prerequisites:No 10 minutes English Basic No

Is this the course for you?This course is for:_ Agents performing ground handling activities at theairport.

How the course is organised_ One video demonstrating the steps to create aseatmap.


What equipment do you need?_ A computer._ A good internet connection._ FlashPlayer.


Full course title: Amadeus Retailing Platform - Seatmap Management

Sending passenger information to and from your DCS Learn how passenger information is sent between the Altéa Suite and your Departure ControlSystem (DCS).

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

After taking this e-Learning you will know moreabout:_ What triggers passenger information to be sentto Altéa Departure Control before a flight'sdeparture._ What triggers passenger information to be sentto an external, non-Altéa DCS before a flight'sdeparture._ What triggers passenger information to be sentfrom Altéa Departure Control to Altéa Inventoryafter flight departure._ What to send to Altéa Inventory, after flightdeparture, when using an external, non-AltéaDCS._ What triggers passenger information to be sentto Altéa Inventory�if the DCS doesn't send it afterflight departure._ How to trigger information about passengerswith reduced mobility to airport authorities duringthe departure control operational window._ How to identify the Altéa Inventory rules thattrigger passenger-data messaging._ How you will be notified if any data-messageerrors occur.

This course covers the following topics:_ Sending passenger information to a DCS._ Receiving passenger information from a DCSafter flight departure._ Sending passenger assistance lists to anotherairport.

Certification: Duration: Language: Level: Prerequisites:No 30 minutes English Advanced No

Is this the course for you?This course is for:_ Staff responsible for creating business rules in theAltéa Suite including Inventory, Reservations andDeparture Control.




Full course title: Altéa Suite: Sending Passenger Information to and from your Departure Control System (DCS)