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Growth Through Superior Customer Experience 2020 Annual Meeting of Stockholders March 5, 2020

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Page 1: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Growth Through Superior Customer Experience

2020 Annual Meeting of Stockholders

March 5, 2020

Page 2: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Preliminary Statements

2

Forward Looking Statements

This document contains certain forward-looking statements. These statements are based on the company’s current expectations as to the outcome and timing of future events. All statements, other than statements of historical facts, that address activities or results that the company plans, expects, believes, projects, estimates or anticipates will, shouldor may occur in the future are forward-looking statements. Actual results for future periods may differ materially from those expressed or implied by these forward-looking statements due to a number of uncertainties and other factors, including operating risks, liquidity risks, legislative or regulatory developments, market factors and current or future litigation. For a discussion of these and other factors affecting the company’s business and prospects, see the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. The company undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time.

Other Available Information

This information should be read in conjunction with, and not in lieu of, the company’s annual, quarterly and other reports filed with the Securities and Exchange Commission. Those reports contain important information about the company’s business and performance, including financial statements prepared in accordance with U.S. generally accepted accounting principles (GAAP), as well as a description of the important risk factors that may materially and adversely affect our business, financial condition or results of operations.

Adjusted Information

Unless other specified, all amounts in this presentation reflect certain non-GAAP adjustments for various discrete items

and constant currency. For a discussion of the comparable GAAP amounts, see “EZCORP GAAP Results” and “GAAP to Non-GAAP Reconciliation” in the Appendix.

Market Comparisons

All market comparisons are based on available information from similar publicly traded companies.

Defined Terms

See Appendix for definition of terms and acronyms used in this presentation.

Page 3: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Agenda

3

I. Focus on Long-Term Value Creation

II. Strategic Initiatives

III. Consistent Market Share Gains

IV. Financial Highlights

V. Lana

VI. Q&A

Page 4: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

4

• $112m free cash flow and collection on notes receivable in fiscal 2019; CAGR from 2016-2019 of 33%

• Share repurchase authorization• Three-year program authorizing the repurchase of up to $60m of Class A Non-Voting common shares• $1.0m repurchased in December 2019(142k shares)

• Strengthened balance sheet• Cash balance of $143m at December 31, 2019• Extended debt maturity profile, with first bond maturity in 2024• Repaid $195m of cash convertible bonds June 2019 • Improved aged inventory position

• EBITDA more than doubled 2016-2019; CAGR of 17%• Consolidated total revenue up 3% in latest quarter ($5m)

• Grew Latin America (LatAm) segment EBITDA at a 36% CAGR from 2016-2019 including core operations, acquisitions and new stores

• GPMX acquired in October 2017 (112 stores) • Bolt-on acquisitions in Mexico, new stores opened across LatAm

• Acquired another 88 stores since 12/31/16• Opened additional 48 new stores since 12/31/16

• U.S. growth in both same stores and store acquisitions

• Acquired 9 stores since 12/31/16• Sustainable long-term growth in same-store U.S. operations generating significant free cash flow

• Completed upgrade of point of sale system to drive higher returns on earning assets (combined PLO and inventory yields)• Rolled out to all U.S. and Mexico stores by October 2019• Significantly improved system availability and transaction processing speeds observed in Q1

Focus on Long-Term Value Creation

$60m Share Repurchase Program Enabled by Strong Free Cash Flow

Page 5: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Strategic Initiatives

5

IN I T IAT IVES R AT IONALE

Best ServingCustomers’ Need for Cash

Geographic Expansion/Diversification

Digital Engagement/Data Platforms

Effective Capital Mgmt. Driving Long-Term Shareholder Value

• Long-term growth in same store PLO/sales• Customer-centric approach• Increasingly penetrating cash and credit constrained demographics in the US

and LatAm• Improved lending decisions and yield from upgraded POS and related

enhancements.

• Focused on organic growth and capitalizing on de novo / M&A opportunities in LatAm

• Opened 21 net new stores in LatAm in last twelve months. Plan to open approximately 40 new stores in LatAm in F2020.

• Remain disciplined on strategic/financial criteria• LatAm accounts for 49% of total store count

• Developed a digital platform (Lana) providing transaction services

including certain pawn loan servicing activities

• Leveraging EZCORP’s footprint/data to enhance client acquisition and

retention

• Introduced in select stores in FL in December 2019

• Three-year $60m share repurchase authorization

• Repurchased 142k shares for $1.0m in December 2019

• High FCF generation with strong balance sheet

• Maintaining high ROICs inclusive of financing costs

Page 6: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Consistent Market Share Gains

6

• Consistently growing faster vs. public peer in US

• Long-term market share gains in US reflective of customer focus, disciplined lending

• Average monthly ending PLO balance/store

• $303K in US (F1Q20)• $83K in LatAm (F1Q20)

• Consistently strong monthly yields• 14% in US (F1Q20)• 16% in LatAm (F1Q20)

• Better lending decisions drive recent PSC growth above growth rates for

both ending and average PLO• Redemption rates remain high,

reflecting healthy growth

Weighted average based on available information from each company’s public filings. This information may be determined or calculated differently by companies, limiting the usefulness of these measures for comparative purposes. EZCORP Same Store PLO in US stores unaffected by Hurricanes Harvey and Irma were +3%, +2%, -1%, and +2% in the quarters one to four in FY18.Amounts in this slide are based on company GAAP results, average store count, and per store amounts are in thousands.

Page 7: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Financial Highlights – Long-Term EBITDA Growth

7

Long-Term Growth17% CAGR (F2016-F2019)

Consistent EBITDA1% CAGR (F2016-F2019)

Growth Market36% CAGR (F2016-F2019)

EBITDA figures adjusted for discrete items. See Appendix for reconciliations.

Recent De Novo Store Openings Expected to Drive EBITDA Growth

Page 8: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Financial Highlights – Consolidated

8

• PLO CAGR of 6% from

F2015-F2019

• PSC CAGR of 7% over

the last four fiscal years

• Steady growth in

merchandise sales

• Merchandise margins

have remained

relatively stable. Long-

term target range of 35-

38% to optimize balance

of PSC and sales gross

profit.

• EBITDA CAGR of 17%

F2016-F2019

All figures adjusted for discrete items. EBITDA figures adjusted for constant currency. See Appendix for reconciliations.

Page 9: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Lana provides customers with access

to friendly and affordable banking

services and digital pawn loan

management.

9

Introducing Lana

Page 10: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

(Digital) Financial Inclusion

for EZ Customers

o Access to new account in minutes

o Safe place to store your money

(secure logon, member FDIC)

o No hidden fees plus access to

Lana Visa debit card

Real-time Control of your

Money

o Track and manage your money in

real-time - All in one place

o Get access to your money more

quickly

EZ Pawn Loans in your

Pocket

o Visibility of your pawn loan through

the Lana app.

o Load new pawn funds directly to

your Lana account

o Extend your pawn loan from the

palm of your hand

Easy Access to (all of)

your Money

o Withdraw your money from over 19,000

ATM’s in the US

o Deposit cash to your Lana account at

over 90,000 locations (i.e. CVS,

Walgreens)

10

Lana is now LIVE / Marketed to customers in select stores

Page 11: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Direct Deposit Acct.

Visa Debit Card

Get Paid Early

Mobile Payments

Loan Management

Basic Capability Comparison

11

In less than 12 months, Lana is almost at feature parity with

other market leaders

Page 12: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

Digital

Differentiator

EZPAWN will be the

ONLY digitally-enabled

pawn option in the

market

Increase PSC

and Yield

Allow EZCORP

customers to extend

loans remotely,

reducing loan drop-

rates

Drive

Operational

Efficiencies

Provide team members

time to serve customers

Increase

Customer

Satisfaction

Give customers the

digital enablement and

convenience they desire

12

Lana will drive value to the pawn business in its early

releases

Page 13: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

13

GAAP to Non-GAAP Reconciliation

In addition to the financial information prepared in conformity with generally accepted accounting principles in the United States of America ("GAAP"), we provide certain other financial information that is adjusted to exclude the impact of restructuring and restatement charges and other discreet items and to reflect the results of our Latin America Pawn operations on a constant currency basis. We believe that presentation of the non-GAAP financial information is meaningful and useful in evaluating and comparing our operating results across accounting periods and understanding the operating and financial performance of our business. We believe that the non-GAAP financial information reflects an additional way of viewing aspects of our business that, when viewed with our GAAP results, provides a more complete understanding of factors and trends affecting our business. We provide non-GAAP financial information for informational purposes and to enhance understanding of our GAAP consolidated financial statements.

You should consider the non-GAAP information in addition to, but not instead of or superior to, our results prepared in accordance with GAAP. Non-GAAP financial information may be determined or calculated differently by other companies, limiting the usefulness of that information for comparative purposes.

Page 14: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

14

GAAP to Non-GAAP Reconciliation – Continuing Operations*

(B)

(C)

(A)

(F), (K)

Footnote * - Includes immaterial presentation reclassifications and rounding

Footnote (A) Amount includes $1.1m of PSC Revenue for settlement of GPMX PSC-related indemnification claim . Footnote (B) Amount includes $0.3m of acquisition and investment expense and

$0.6m in trade name impairment. Footnote (C) Amount includes $1.8m of acquisition expense, $7.7m discretionary strategic investment in the development of a digital platform representing

start-up costs for the incubation of new strategic ventures not included in our core pawn operations and $0.8m of costs related to board restructuring and search fees

Footnote (D) Amount includes $19.7m impairment on CCV investment, $4.9m impact from discrete CCV items, $1.9m write-off on expired call option on qualifying RDC equity event, $3.6m asset

disposal as a result of Republic Metals Corporation bankruptcy, $0.3m from business deconsolidation and $0.3m in FX gain.

Footnote (E) Amount includes $15.2m in net non-cash interest expense regarding our notes receivable & convertible debt instruments to reflect the underlying cash flows of our investments & debt.

Footnote (F) Amount includes reversal of FIN 48 – expiration of statute of limitation on uncertain tax positions of $1.8m and tax impact of items listed above.

Footnote(G) Amount includes $0.7m of acquisition related expenses.

Footnote (H) Amount includes $11.7m impairment of CCV, $5.2m litigation credit, nominal gain on FX, and $0.1m of asset disposal related to sold stores .

Footnote (I) Amount includes $8.4m in net non-cash interest expense regarding our notes receivable & convertible debt instruments to reflect the underlying cash flows of our investments & debt

Footnote (J) Amount includes tax impact of items listed above, $2.8m expense for revaluation of deferred tax assets upon tax reform and $3.3m credit for FIN 48 – expiration of statute of limitation

on uncertain tax positions.

Footnote (K) Amount includes $4.6m reduction of merchandise sales (in addition to $0.3m from inventory destruction), 1.5m interest charge thereon, and a related $1.8m income tax benefit.

(D)

(G)

(H)

(I)(E), (K)

(J)

(K)

Page 15: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

15

Consolidated Growth FY15-FY19 Reconciliation*

Footnote * - Includes immaterial presentation reclassifications and rounding - see final page of reconciliations for constant currency assumption

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16

Pawn Businesses FY16-FY19 Reconciliation*

Footnote * - Includes immaterial presentation reclassifications and rounding - see final page of reconciliations for constant currency assumption

Page 17: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

• $38.5m of cash flow from operations in F4Q19; $103.5m in F2019

• Initial $6m of deferred compensation fee received from Alpha Credit

in September 2019; remaining $8m due in F2020

Operating Cash Flow/Notes Receivable

Strong Free Cash Flow

17

DRIVERS UPDATES

(1) As historically presented.

FY161FY17 FY18 FY19

Net Cash From

Operating Activities 68.1$ 55.0$ 89.0$ 103.5$

Fund PLO Growth (13.0)$ (15.6)$ (18.9)$ (14.9)$

Maintenance CAPEX (8.0)$ (8.9)$ (11.1)$ (10.7)$

Free Cash Flow 47.1$ 30.5$ 59.0$ 77.9$

Alpha Credit

Principal

Repayments/Deferred

Comp Fees -$ 29.5$ 32.4$ 34.1$

FCF + Alpha Credit

Repayments 47.1$ 60.0$ 91.4$ 112.0$

Page 18: Growth Through Superior Customer Experience · Footnote * - Includes immaterial presentation reclassifications and rounding Footnote (A) Amount includes $1.1m of PSC Revenue for settlement

18

Constant Currency

In addition to the financial information prepared in conformity with accounting principles generally accepted in the United States ("GAAP"), we

provide certain other non-GAAP financial information on a constant currency basis ("constant currency"). We use constant currency results to

evaluate our Latin America Pawn operations, which are denominated primarily in Mexican pesos, Guatemalan quetzals and other Latin

American currencies. We believe that presentation of constant currency results is meaningful and useful in understanding the activities and

business metrics of our Latin America Pawn operations and reflect an additional way of viewing aspects of our business that, when viewed with

GAAP results, provide a more complete understanding of factors and trends affecting our business. We provide non-GAAP financial information

for informational purposes and to enhance understanding of our GAAP consolidated financial statements. We use this non-GAAP financial

information to evaluate and compare operating results across accounting periods. Readers should consider the information in addition to, but

not instead of or superior to, our financial statements prepared in accordance with GAAP. This non-GAAP financial information may be

determined or calculated differently by other companies, limiting the usefulness of those measures for comparative purposes.

Constant currency results reported herein are calculated by translating consolidated balance sheet and consolidated statement of operations

items denominated in local currency to U.S. dollars using the exchange rate from the prior-year comparable period, as opposed to the current

period, in order to exclude the effects of foreign currency rate fluctuations. We used the end-of-period rate for balance sheet items and the

average closing daily exchange rate on a monthly basis during the appropriate period for statement of operations items. Our statement of

operations constant currency results reflect the monthly exchange rate fluctuations and so are not directly calculable from the above rates.

Constant currency results, where presented, also exclude the foreign currency gain or loss. The end-of-period and approximate average

exchange rates for each applicable currency as compared to U.S. dollars as of and for the three months ended December 31 were as follows: