guest information guide - lucas oil stadium

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G U E S TI N F O R M A T I O N

G U I D E

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DeveloperLucas Oil Stadium is devel-

oped by the Indiana Stadium and Convention Building Authority (“the Authority”), a group of civic and business leaders appointed by the Governor of Indiana and the Mayor of Indianapolis.

ArchitectThe stadium is designed by HKS

of Dallas, Texas, with significant assistance from local design firms such as A2S04 and Browning Day Mullins Dierdorf of Indianapolis and other Indiana design and en-gineering consultants.

Construction ManagerThe construction manager is

Hunt Construction Group, Inc., of Indianapolis, assisted by the local firms of Smoot Construction and Mezzetta Construction. The project is constructed by dozens of trade contractors, mostly from Central Indiana.

FinancingThe estimated stadium cost is

approximately $720 million. It is being financed with funds raised jointly by the State of Indiana and the City of Indianapolis, with the Indianapolis Colts providing $100 million. Marion County has raised taxes for food and beverage sales, auto rental taxes, innkeeper’s taxes and admission taxes for its share of the costs. Meanwhile, a small increase in food and bever-age taxes in six “donut” counties and the sale of Colts license plates completes the total.

BenefitsIn addition to retaining the

Colts in Indianapolis through a new long-term contract, the new stadium will pave the way for another expansion of the Indi-ana Convention Center to open in 2010. Taken together, these projects are expected to create $2.25 billion in economic benefit to Central Indiana in 10 years and

LuCAs OiLstADiuM FACts

• Cost:Approx. $720 million

• SeatingCapacity:Approx. 63,000

• AccessibleSeats: Nearly 1,200

• Escalators: 14

• Elevators: 11

• Ramps: 2, NW and SE side

• NorthPlaza: 30,000 sq. ft.

• LuxurySuites:137

• FieldSuites:8, 10' from end zone

• QuarterbackSuite:1, ca-pacity 200 people

• ClubLounges: 2, bi-level east & west club lounges

• MeetingRooms: 12, total 12,850 sq. ft.

• LockerRooms: 7

• Parkingspaces: Over 1,900

• FamilyRestrooms: 26

• ConcessionStands (Perma-nent & Portable): 149

• OperablePictureWindow:North end, 88'H x 213'W

• Sizeofstadiumfloor: 93,900 sq. ft., 25' below street level

• NW&SEvideoboards: 37' x 97', 23mm pixel size

• RibbonBoards: 1,550 linear feet

• RoofPanels: 2 panels, each panel weighs 2.5 million pounds

• Roof: Opens and closes in 9-11 minutes

• RoofOpeningSize:Over 176,000 sq. ft.

• ExhibitHalls:2, total 43,000 sq. ft.

• ColtsProShop: 1

WELCOMEtOLuCASOiLStAdiuMLucas Oil Stadium (LOS) is the multi-purpose facility that re-

places the former RCA Dome and opens as the new home of the NFL’s Indianapolis Colts for the 2008 NFL season. It is a state-of-the-art retractable roof, multi-purpose stadium featuring spectac-ular views of the Indianapolis skyline. In addition, the stadium has FieldTurf in-fill playing surface, 7 locker rooms, operable north window, dual two-level club lounges, 137 suites, retract-able sideline seating, house reduction curtains, two large video boards, ribbon boards, spacious concourses, 11 indoor docks, exhibit space, and meeting rooms.

The seven-level stadium, which seats 63,000 for football, can also be reconfigured to seat 70,000 or more for NCAA basketball, the Super Bowl and concerts. It will cover 1.8 million square feet (over twice the size of Conseco Fieldhouse) and will also host NCAA Final Four and Regional men’s and women’s bas-ketball games, major conventions, trade shows, IHSAA tourna-ments, national band competitions, local and national amateur sports events and events such as the annual Indiana Black Expo and Circle City Classic.

Lucas Oil Stadium is a fully accessible facility. All entrances into the stadium, as well as all levels of the stadium, are fully accessible via ramps, elevators and escalators. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come first-serve designated parking, assisted listening devices, wheelchair availability and more. Assistive animals are welcome in the facility.

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create some 4,200 new permanent jobs, as well as 4,900 construction jobs during the life of the projects.

Construction Facts•130,000cubicyardsofcast-in-

place concrete•16,000tonsofsteel•700piecesofstructuralprecast

concrete •1,440piecesofarchitectural

precast•9,100piecesofexteriorglass

FactsabouttheRetractableRoof•FirstofitskindSuperFrame

Structural System•Uniquetwo-panelmovingde-

sign-roof supported on five rails•Gabledroofwithpeakrunning

north/south down center of field•Over176,400square-footopen-

ing area•Longnarrowpanels“stack”

over building and do not over-hang or shadow the building facade

•Operatesoncabledrumdrivesmounted to transporters

•Approximate9-11-minuteopen-ing and closing timeNFL rules for roof opening –

Home team determines if roof is to be opened or closed 90 minutes before kickoff (except if precipita-tion is within the vicinity of LOS, temperature is below 40 degrees, or wind gusts are greater than 40 mph, then roof is automati-cally closed). It remains open unless there are hazardous con-ditions (lightning, severe winds, precipitation, low temperatures, etc.). Once closed, the roof may not be reopened.

theSevenLevelsofLOSEvENtLEvEL- Feature loca-tions include field, loading dock, locker rooms (NFL and auxiliary), commissary, pedestrian connector to Indiana Convention Center (to open late 2010), exhibit halls and meeting rooms. The Event Level also includes 8 Field Suites, with over 160 individual seats.

StREEtLEvEL(100 and 200 level seating) - This is the main

level in which you enter the Sta-dium. Feature locations include Lucas Oil Plaza, East and West Club Lounges, Ticket Office and Colts Pro Shop. The Street Level contains over 26,000 individual seats.

LOWERSuitES- The Lower Suite Level contains 77 suites, with over 1,700 individual seats.

CLuB/LOgELEvEL (300 and 400 seating) - Feature locations in-clude the upper levels of the East and West Club Lounges. The Club/Loge Level contains approximately 14,600 individual seats.

uPPERSuitES - Feature location includes the Quarterback Suite in the South End Zone, which has seatingfor200.TheUpperSuiteLevel contains 53 suites (includ-ing Quarterback Suite), with over 1,000 individual seats.

tERRACELEvEL (500 and 600 level seating) - Feature location in-cludes the The Bud Light Zone on Terrace Level, which displays an operable window overlooking the city. The Terrace Level contains approximately 20,500 individual seats.

PRESSBOx- The Press Box contains game operations booths, radio broadcast, coaches booths, print media, video board produc-tion and stadium operations. The Press Box also has seating for up to 200 members of the media.

generalStadiuminformation&Policies–A to ZALCOHOLiCBEvERAgESIndi-ana State Law prohibits the sale of alcoholic beverages to any person under the age of 21. Guests will be required to show proper iden-tification and proof of age when purchasing alcoholic beverages. Starting times and/or days of events may dictate alcohol restric-tion policies. Some events may prohibit the sale of alcohol in Lu-cas Oil Stadium.

AREASOFREFugEFirst Aid Stations are climate-

controlled areas available to guests with disabilities and others who may require temporary refuge for a variety of reasons. First Aid personnel will be pleased to assist guests needing temporary refuge. Please refer to the stadium maps for exact locations.

ASSiStivEANiMALSLucas Oil Stadium welcomes

guests with disabilities and their assistive animals. Event staff will provide suitable space for assis-tive animals upon request. It may not always be possible for assistive animals to stay in seating areas, but every reasonable effort will be made to accommodate special needs. We urge guests with assis-tive animals to contact Lucas Oil Stadium management in advance of the event. Arrangements can be made when it is essential for an owner to have assistance from his or her animal while seated.

ASSiStivELiStENiNgdEviCES

Assistive Listening Devices are available during all major events. A valid driver’s license or other suitable identification will be re-quired as a deposit for the device. Please visit any of the Guest Ser-vices kiosks located throughout the stadium for assistance.

AutOMAtEdtELLERMACHiNES(AtM’S)

Accessible ATM’s are located throughout the stadium. Perma-nent concession stands accept major credit cards. Please refer to the stadium maps for exact loca-tions.

BANNERS/SigNSBanners are permitted inside

Lucas Oil Stadium provided that they are in good taste, may be held by one person, and do not obstruct the view of any fans or stadium signage. Lucas Oil Stadium re-serves the right to confiscate or move any and all banners.

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CAMERAS&vidEOEQuiPMENt

Useofcamerasandvideoequip-ment inside Lucas Oil Stadium will be determined by the event promoter. Please note that such use may be prohibited during certain events. Video cameras are prohibited for all Indianapolis Colts home games.

CLuBLOuNgES

The Baker & Daniels Club (East) and ADVANTAGE Club (West) are typically open for all Indianapolis Colts home games to guests with club seat and suite tickets. Please keep your ticket with you at all times for ease of access in and out of the club lounges.

CONCESSiONSCenterplate offers a wide variety

of food and beverage choices for guests. There are 59 permanent concession stands and 90 portable concession stands with more than 500 points of sale located through-out the stadium. All concession stands in Lucas Oil Stadium are fully accessible, and permanent concession stands accept major credit cards. Large print menus are available upon request. Please refer to the stadium maps for ex-act locations.

Centerplate is the sole licensed food and beverage operator at Lu-cas Oil Stadium. Nonprofit groups are encouraged to contact Center-plate at 317.262.3500 if they are interested in raising funds for their organization by working in a concession stand during Lucas Oil Stadium events.

dRiNkiNgFOuNtAiNSFully accessible drinking foun-

tains are available on all levels throughout the stadium.

EMERgENCyiNFORMAtiONLucas Oil Stadium has an

Emergency Action Plan (EAP) in the event an emergency occurs. Part of this plan includes a com-mand center on event days staffed by LOS personnel and local law enforcement/emergency manage-ment personnel. You are encour-

aged to take the following steps in the event of an emergency:• Beawareofyourlocationinthe

stadium at all times.• Identifythenearestexittoyour

location. • Listen,watchforandfollow

instructions from the stadium public address system and video boards.

• Askforassistanceandinforma-tion from stadium staff, uni-formed security and medical personnel.

FAMiLyREStROOMSFamily Restrooms

are available on all levels of the stadium. Please refer to the stadium maps for lo-cations closest to your seating section.

FiRStAidClarian Health provides First

Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the northwest corner of Street Level, adjacent to Section 145. For emer-gencies during events, please find the nearest usher, or contact LOS Security from a red house phone by dialing x4000, or contacting Stadium Control at x3444. Please refer to the stadium maps for ex-act locations.

gAtESLucas Oil Stadium is a fully

accessible facility. All gates and entrances are accessible using wheeled mobility devices. A total of 11 elevators, 14 escalators and 2 accessible ramp systems are available to assist with moving guests to and from the different levels of the stadium. For ad-ditional information on ramps, escalators and elevators, please refer to the section entitled Verti-cal Transportation.

guEStSERviCESGuest Services staff is stationed

throughout the stadium, and can assist guests with general in-quiries, lost and found, stadium directions, emergencies, as well as

provide general information and assist with accommodations for guests with disabilities. Guest Ser-vices personnel are uniformed and easily recognizable. The uniform attire includes khaki pants, blue shirt and red sweater.

There are five (5) Guest Services kiosks located throughout the sta-dium. All Guest Services kiosks are equipped and prepared to as-sist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the stadium maps for exact locations.

guestServiceskioskLocationsStreetLevel–There are two (2) kiosks on Street Level. •Southeastcornerof

the Clarian Health Plaza adjacent to Section 121

•Southwestcornerof Chevy Plaza ad-jacent to Section 132

Club/LogeLevel–There is one (1) kiosk located on the Club/Loge Level.•Southwestcorneradjacentto

Section 330 terraceLevel– There are two (2) kiosks located on the Terrace Level.•Southeastcorner,byelevator

lobby adjacent to Section 519 •Northwestcorner,byelevator

lobby adjacent to Section 545

LOAdiNg&uNLOAdiNgPOiNtS

Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the north-east side of the stadium, on Capi-tol Avenue by the Colts Pro Shop. Please refer to the parking map for further information.

LOSt&FOuNdLost & Found items may be

turned into any usher or security person. After each event, these items will be left at Lucas Oil Stadium Security Dispatch. For further information, please call 317.262.4000.

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FAMILYELEVATORMENWOMEN

ELEVATOR

1 Sign Type 3A - Services Blade ID Large – Front ElevationScale: 1 1/2"=1'-0"

5 Sign Type 3A - Alternate ColorScale: 1 1/2"=1'-0" 2 Services Blade ID - Side View

Scale: 1 1/2"=1'-0"

Services Blade ID - Plan ViewScale: 1 1/2"=1'-0"

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Services Blade ID - Alternate MessagesScale: 1 1/2"=1'-0"

67 Sign Type 3A - Typical Location ElevationScale: 1"=1'-0"

Sign Type 1C

8 Sign Type 3B - Services Blade ID - Small - Front ElevationScale: 1 1/2"=1'-0"

9 Sign Type 3B - Side ViewScale: 1 1/2"=1'-0"

Sign Type 3B - Plan ViewScale: 1 1/2"=1'-0"

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Sign Type 3B - Alternate MessagesScale: 1 1/2"=1'-0"

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12 Sign Type 3B - Typical Location ElevationScale: 1/2"=1'-0"

13 Sign Type 3D - Services Blade ID - Front Elevation Scale: 1 1/2"=1'-0"

15 Sign Type 3D - Plan ViewScale: 1 1/2"=1'-0"

19 Sign Type 3D - Typical Location ElevationScale: 1/2"=1'-0"

14 Sign Type 3D - Side ViewScale: 1 1/2"=1'-0"

Sign Type 3D - Alternate MessagesScale: 1"=1'-0"

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LOStPARENtS&FOuNdCHiLdREN

Children who have lost their parents should be escorted to the nearest usher or security person.

MERCHANdiSE&NOvELtiESThe Colts Pro Shop is open 7

days a week at the northeast cor-ner of Lucas Oil Stadium. Hours of operation are Monday-Saturday 10 a.m. – 6:00 p.m., and Sunday 12:00 noon – 6:00 p.m. The Colts Pro Shop is open year round. Please call 317.262.2700, or visit www.coltsproshop.com for further information and event-day hours.

Lucas Oil Stadium also offers several merchandise and novelty stands throughout the stadium that are used for any events selling merchandise. MainGate is the sole licensed retail opera-tor at Lucas Oil Stadium. Please refer to the stadium maps for further information.

PARkiNgLucas Oil Stadium owns and

operates multiple parking lots surrounding the stadium. Each of those lots meets and may ex-ceed ADA parking requirements. There are also over 70,000 park-ing spaces available throughout downtown.

Depending on the demograph-ics of an event, additional spaces above and beyond ADA guidelines may be made available.

The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is re-quired for access to these spaces. Spaces will be available for pur-chase during events and are avail-able on a first-come, first-serve basis. Please refer to the stadium maps for exact locations.

POWERStAtiONSPower stations are available for

recharging wheelchairs and other battery, operated mobility aid de-vices. These stations are also avail-able for operating respirators and other medical device equipment. Please locate Lucas Oil Stadium se-curity, Guest Services or First Aid

personnel for assistance in secur-ing use of these stations.

REStROOMSRestrooms located throughout

Lucas Oil Stadium are accessible. In addition, all single Family Re-strooms are available on all levels and quadrants of the stadium to accommodate special needs for persons with disabilities. Please refer to the stadium maps for ex-act locations.

SEAtiNg/SEAtiNgRELOCAtiON

Seating for persons with dis-abilities is available on all levels of Lucas Oil Stadium and at all price points. Guests who need to be re-located to an accessible seat must visit the interior ticket window of the Ticket Office located on Street Level adjacent to Section 118. Please refer to the stadium maps for exact locations.

SECuRityPROCEduRESAll guests will be subject to in-

spection upon entering Lucas Oil Stadium. The following items are not permitted in Lucas Oil Stadi-um: food & beverage items, bottles, cans, liquor containers, weapons, coolers, bags, large purses, back-packs, video recorders, horns, artificial noisemakers, and other missile-like objects. Please be advised that nothing larger than a small personal handbag, subject to inspection, will be permitted inside Lucas Oil Stadium.

SMOkiNgPOLiCySmoking is strictly prohibited

within the stadium. Smoking is permitted at any of the four (4) gates located on the exterior of the stadium. Please stay within these gates – do NOT exit. If gates are exited, re-entry into the stadium will not be allowed.

SPECiALdiEtARy/MEdiCALNEEdS

Individuals with special di-etary/medical needs should con-tact a First Aid or Guest Services staff at their entry gate for loca-tions to store special-needs items such as prescription drugs,

dietary foods or beverages.Public drinking fountains are

available throughout the sta-dium, and a 7 oz. cup of water is available for free upon request at concession stands.

SuitESLucas Oil Stadium offers 137

luxury suites including 8 field suites that offer a unique oppor-tunity to see the game up close and personal, as well as 12 super suites for lease. The Quarter-back Suite offers 200 seats to experience a unique shared suite experience.

Suite holders receive India-napolis Colts season tickets, VIP parking, first option to purchase tickets to Lucas Oil Stadium public events, and access to private suite level concourses as well as club lounges. All suites are equipped with leather armchairs, bar stools, elegant furnishings, and flat screen televisions complete with NFL Sunday Ticket and game statistics provided via video net-work. Seating capacities within the various suites range from 12 -72 guests. Delicious food and beverage selections are delivered directly to each suite by Center-plate, exclusive caterer of Lucas Oil Stadium.

The Quarterback Suite is available for private events by contacting Lucas Oil Stadium at 317.262.8600. The Indianapolis Colts retain a limited number of suites that are sold on a game-by-game basis. If you or a company you know is interested in joining the single game suite waiting list, please contact the Indianapolis Colts at 317.297.2658 for addition-al information.

tELEPHONES/ttyRed house phones accessible for

use by guests in wheelchairs are located throughout the facility. A TTY telephone is available in the ticket office (317.262.3578).

For emergency purposes, please find the nearest usher, or contact LOS Security from a red house phone by dialing extension 4000, or contact Stadium Control at extension 3444.

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tiCkEtOFFiCEiNFORMAtiONANdtiCkEtPOLiCiES

The Lucas Oil Stadium Ticket Office and Will Call are located on the southeast corner of Street Level on Capitol Avenue. Depend-ing on event demand, an addi-tional satellite ticket office located on the north side of the stadium adjacent to the Colts Pro Shop may be used. All windows are ac-cessible. For ticket information, please call 317.262.3389, or con-tact Ticketmaster at 317.239.5151. Regular Ticket Office hours are Monday-Friday, 9:00 a.m. – 5:00 p.m. Please refer to the stadium maps for exact locations.

Lucas Oil Stadium has a capac-ity of approximately 63,000 for football with seating available at all levels and price ranges. As part of that total, nearly 1,200 seats are available for persons with disabilities. To ensure your seat meets your needs, please alert the ticket seller of your special needs at the time of purchase. Ev-ery suite has the ability to accom-modate wheelchairs.

Please note that Lucas Oil Sta-dium is a multi-purpose facility and will have a variety of different seating configurations. Seating for persons with disabilities will

change with the different configu-rations, but at all times will be within the guidelines of the ADA.

vERtiCALtRANSPORtAtiONA total of 11 elevators, 14 esca-

lators and 2 accessible approved ramp systems are available to assist with moving guests to and from the different levels of the sta-dium. Please refer to the stadium maps for specific elevator, escala-tor and ramp locations.

ElEvators Elevators are located in each quad-rant of the stadium, and have access to the follow-ing levels:

•EventLevel•StreetLevel•LowerSuiteLevel•Club/LogeLevel•UpperSuiteLevel•TerraceLevel•EastClubLounge•WestClubLounge

Escalators The following escalators land on the Street Level, Club/Loge Level and Terrace Level only:

•LucasOilPlaza(North)•hhgregg(South)The following escalators are

within the Club Lounges and land at the Street Level and Club Loge Level only:

•Baker&DanielsClub(East)•ADVANTAGEClub(West)

rampsLucas Oil Stadium features 2 ac-cessible ramp systems that stop at each level of the stadium.

•NorthwestRamp (Adjacent to Section 145) •SoutheastRamp(Adjacent to

Section 121)Please refer to the stadium

maps for exact locations.

WHEELCHAiRAvAiLABiLity/tRANSPORtAtiONASSiStANCE

A limited number of wheel-chairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lu-cas Oil Stadium. A valid driver’s license or other suitable identifica-tion will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facil-ity. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks. Please refer to the stadium maps for ex-act locations.

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PARkiNg&dROPOFF/PiCkuPMAP

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Maps&directionsLucas Oil Stadium is conve-

niently located in the heart of downtown Indianapolis with easy access from several major highways:

Fromthenorth: Follow I-65 South to Exit 114 (Martin Luther King Jr. St./West St.) and go south to South St.

Fromthesouth: Follow I-65 North to I-70 West. Take Exit 79A (West St.) and go north.

Fromtheeast: Follow I-70 West to I-65 North. Take Exit 114 (Mar-tin Luther King Jr. St./West St.) and go south to South St.

Fromthewest: Follow I-70 East to Exit 79A (West St.) and go north.

DOWNTOWN INDIANAPOLISDOWNTOWN INDIANAPOLIS

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CHEVY SOUTH LOT

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ContaCt InformatIon & web sItes

Lucas oil stadium 317.262.8600 www.lucasoilstadium.com

Indianapolis Colts 317.297.CoLt (2658) www.colts.com

Guest services 317.262.8600

Los ticket office 317.262.3389

Colts ticket office 317.299.3663

Colts Pro shop 317.262.2700 www.coltsproshop.com

ticketmaster 317.239.5151 www.ticketmaster.com

event Hotline 317.262.3452

ICCLos Jobline 317.262.3473

Lost & found 317.262.4000

Centerplate 317.262.3500

CsC 317.262.3493

for your convenience, or to any answer questions about the stadium and its accessibility

to guests with disabilities, please contact Guest services at 317.262.8600.

Los tICket offICe Hours monday-friday

9:00 a.m.-5:00 p.m. *the ticket office adjusts its hours on event days and is open as the event warrants.

Lucas oil stadium

500 south Capitol avenueIndianapolis, In 46225-1117

www.lucasoilstadium.com

guest information guide - lucas oil stadium

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