Your Client Success Manager will be working with you in the coming weeks to customize your Mind Tools product so that it is ready to be

launched to your learners on your agreed “go live” date.

To assist you with this process, we have compiled a list of frequently asked questions to aid your understanding of what is possible and what to expect.

We are delighted to have you on board, and are looking forward to working with you and your learners to help ensure that you get the most out of Mind Tools.

Frequently Asked Questions

How long does the product build take?1.

Can Mind Tools host external content?9.

What’s customizable on the home page?3.

How do I preview my organization’s pages for sign off prior to launch?

11.

How do I get Mind Tools resources to appear in my wider platform’s search results?

13.

Can the Mind Tools color scheme be changed?

5.

Can an image be included on the custom pages?

8.

Can we host Mind Tools video files internally?

10.

What are deep links and how can resources be shared?

12.

What reporting do we get?14.Which parts of the custom pages can be changed?

7.

How many custom pages are included?6.

How often can the “Further Reading” section be updated?

4.

How many platform integrations do we get?

2.

Guide

Your Mind Tools Product Build

4. How often can the “Further Reading” section be updated?

5. Can the Mind Tools color scheme be changed?

3. What’s customizable on the home page?

2. How many platform integrations do we get?

1. How long does the product build take?

The product build takes six to eight weeks from the discovery call, based on us having received all agreed information for integration and customization.

The “Further Reading” section can be updated periodically in line with your organization’s current focus areas (for example, change management, performance appraisals, and so on).

When you want to update this section, send a list of between six and 30 resources to your Client Success Manager who will make the changes for you. Or, specify a focus area that you want to concentrate on and the resources can be selected on your behalf. Please allow up to three working days for these updates to be made. Once live, the list will refresh each time a page loads.

If you do not wish to customize the “Further Reading” section it will automatically be updated with the most popular corporate resources across the 12 key skill areas.

The color scheme (for example, background, banners, text, icons) is part of the wider Mind Tools template that all learners (including consumer and corporate) can see and therefore cannot currently be changed.

One integration is included in your subscription, but if you would like to explore the option of further integrations please speak with your Client Success Manager for more information.

Your Company

Logo(this appears

across the whole site)

The resourcesin the “Further

Reading” section

(this list appears on the right-hand side of your

home page, your custom pages and on all resource

pages).

The title ofthe green box

The names and icons of your custom pages in the green box.

(this appears across the whole

site)

6. How many custom pages are included?

We can create six custom pages in total for your organization. We reccommend including these two pages as a minimum:

• Welcome/Getting Started: A welcome message that explains your key objectives and how Mind Tools can help your learners, so that they’re excited and engaged from day one.

• Competency Mapping: A selection of resources mapped to your organization’s competency framework (if you have one) to ensure learning is linked to your strategy.

Other example custom pages include:

• Values: A selection of resources that align with your organization’s core values, to help drive the attitudes and behaviours that you want to see within your organization.

• Team/Level Focus: A selection of resources for specific groups of people, such as new starters or senior managers, whose needs might be different to those of the majority of your other learners.

• Pre/Post-Course Work: A selection of resources to accompany any face-to-face training sessions that you are holding.

• Event Page: To support any upcoming events, competitions or holidays.

• Detailed Focus Page: A smaller version of the Competency Mapping pages described above, these focus on specific subject areas and usually include a selection of three to six key resources.

• Top Ten: The top ten most popular resources based on what your learners viewed during the previous month.

We recommend staggering the release of custom pages during your subscription. This will give you more of an opportunity to promote new pages to your learners and boost engagement in the longer term. We also recommend working with your Client Success Manager to update existing custom pages regularly. This will help to keep these pages fresh and relevant to your learners. A particularly good way of doing this is by creating a monthly focus area.

In addition to your custom pages, the following pages will be displayed in the green box if you choose toactivate these features:

• Personal Learning Plan: If your integration provides us with unique identifiers, you can choose for your learners to have access to their own Personal Learning Plans. They can use these to keep a “To-Do” List and a “Completed” List of resources that they want to explore.

• Mind Tools App: This page guides learners through the login process for the Corporate app.

Depending on the number of pages you have, the green box will show three, six, or nine icons on the home page. If you have any gaps, they will automatically be filled with the “Test Yourself” and “What’s New” pages:

7. Which parts of the custom pages can be changed?

Competencies Page Template

The title of the page and the text at the top can be amended, as can the names of the drop-down headings in line with your framework/focus areas.

Welcome Page Template

The title of the page and the text at the top can be amended.

You can also decide whether to include the Mind Tools “Where to Start” video on this page. Please note, we are unable to change the content or branding of the video.

8. Can an image be included on the custom pages?

10. Can we host Mind Tools video files internally?

11. How do I preview my organization’s pages for sign off prior to launch?

9. Can Mind Tools host external content?

You can include an image on any of your custom pages, on the right-hand side or across the width ofthe page.

We are unable to host external content on a Mind Tools custom page. We can however:

• Embed videos that are hosted on external sites (e.g. YouTube, Vimeo, etc). Please note, we don’t host the file ourselves, we simply embed the relevant player on the page. We are also unable to amend the size or alignment of the video.

• Hyperlink to external content, such as other learning resources or pages/documents within your LMS or platform.

Please let your Client Success Manager know if you would like a file version of the “Where to Start” video from the “Welcome” page.

We are unable to send you video files of the videos shown within articles. If you wish to share these, please deep link to the relevant article or video transcript page.

You will be provided with a username and password by your Client Success Manager that will allow you to access and preview your custom pages, before you sign off on them.” You will need to login via this page:

https://www.mindtools.com/amember/loginmember.php

Before accessing the live pages, you will need to clear your cookies to avoid incurring an error. Please use the link below to do this:

www.mindtools.com/connect/logout

12. What are deep links and how can resources be shared?

13. How do I get Mind Tools resources to appear in my wider platform’s search results?

We can provide you with a resource directory, which is an online JSON file, containing all of the information about every resource that Mind Tools has (title, skill area, deep link, etc). You can also download this as a .CSV file.

This information can be fed into any search functionality that you have on your platform, allowing Mind Tools resources to be visible when people search for a term.

As the file is online, it will automatically update as we add resources, reducing the need for ongoing administration.

To request this, please speak with your Client Success Manager who will send you a guide on “Using the Resource Directory” to pass on to the relevant technical contact in your organization.

What is a Deep Link?

Each page within your product has a unique deep link, which can be used to direct colleagues to it. This ensures that the end user is taken straight to the intended page, without needing to sign in.

Where Are the Deep Links?

They are located within the “Share” function, which can be found next to the resource title or in the page footer.

Please note that simply using the URL will not work.

Using the Share Function From the Footer:

Using the Share Function From a Resource:

Find the resource you want to share. Click on the share button, which is located next to the resource title.

Click on the relevant option, then copy the link into your document and create a hyperlink.

1. 2.

Scroll to the footer of the page and find the unique deep link there.

14. What reporting do we get?

Questions

During the build process we will set you up on our client reporting dashboard, which is separate from the main Mind Tools site.

You’ll be sent an email asking you to register and you can then login via:

https://client-hub.mindtools.com/reporting

Please refer to the Live Reporting Guide for detailed instructions on running your reports and whatthey include.

If you have any questions regarding your product build, please contact your client success manager.