haga clic para modificar el estilo de título del patrón tifanni bova vp channel strategies gartner
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Haga clic para modificar el estilo de título del patrón
Tifanni Bova
VP Channel StrategiesGartner
Tifanni Bova
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Haga clic para modificar el estilo de título del patrón
14 - 16 November 2012 | Cancun, Mexico
Reading the Tea Leaves State of the Market
Tiffani BovaGartner VP ResearchIndirect Channel Programs & Sales Strategies [email protected]
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Channel Trends
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14 - 16 November 2012 | Cancun, Mexico
Voice of the Customer
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Haga clic para modificar el estilo de título del patrónIT Spend Still Focused on
“Run”
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What is Driving BusinessLeaders?
CIO-Identified Top Business Priorities Ranking of Business Priorities for CIOs
All APAC EMEA NA
Increasing enterprise growth 1 1 1 1
Attracting and retaining customers 2 2 2 2
Reducing enterprise costs 3 9 3 4
Creating new products and services (innovation) 4 3 5 3
Increasing profitability (margins) 5 7 4 5
Improving efficiency 6 4 6 7
Improving marketing and sales effectiveness 7 - 7 8
Improve governance, compliance, risk and security 8 - - 6
Creating or improving customer channels 9 - 10 9
Implementing finance and controls 10 - 8 -
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2012 CIO Regional Strategic Priorities
CIO-Identified Top Strategic Priorities Ranking of Business Priorities for CIOs
All APAC EMEA NA
Delivering projects and enabling business growth 1 1 2 1
Reducing the cost of IT 2 6 1 -
Developing/managing a flexible infrastructure 3 3 8 6
Expanding the use of information and analytics 4 2 - 2
Implementing mobility solutions 5 - - 3
Implementing business process improvements 6 10 - 4
Improving the business/IT relationship 7 5 4 9
Consolidating IT operations and resources 8 - 3 -
Improving IT operations 9 - 9 7
Implementing e-commerce and channel solutions 10 4 5 -
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Haga clic para modificar el estilo de título del patrónTechnology Priorities Call for Strengthening
the Customer Experience
Strategic Technologies Ranking of the Technologies That CIOs Selected as One of Their Top Five Priorities in 2012 by Region
All APAC EMEA NA
Business Intelligence/Analytics 1 2 2 1
Mobility 2 1 3 2
Legacy Modernization 3 6 1 4
Clouds 4 4 7 3
SOA 5 - 4 -
CRM 6 8 6 5
Virtualization 7 10 8 8
Collaboration 8 5 5 7
BPM 9 - 10 9
IT Management 10 - 9 10
Notes: Asia/Pacific: third = other, seventh = security, ninth = customer sales and serviceNorth America: sixth = security
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Haga clic para modificar el estilo de título del patrónIT modernization
Customer Experience Management
Cloud Computing (SaaS, PaaS, IaaS)
IT Governance
Enterprise software implementation or upgrade
Resource efficiency management tools
Data center consolidation
SOA and application architecture
Big Data, Information Management
Bring Your Own Device to work (BYOD)
31%23%
20%20%19%19%
18%18%
14%13%13%12%
10%10%9%9%
7%6%
5%
IT modernization
Enterprise software modernization
VoIP, Unified Communications and Collaboration
Virtualization (server, desktop, storage)
Analytics and Business Intelligence
SOA and application architecture
Customer Experience Management
Business Continuity Management
Sustainability reporting applications
Video
28%23%23%22%
20%19%18%
16%16%
13%13%
12%11%10%9%9%8%
4%4%
2013 IT Priorities TotalQ26. What do you consider your
organization/subsidiary/region/country's top three IT project priorities for 2013?
Up to three responses allowed
Brazil Mexico
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14 - 16 November 2012 | Cancun, Mexico
Communication and Collaboration Trends
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14 - 16 November 2012 | Cancun, Mexico
UC Enables a Stronger Mobility Experience With Handset Replacement
2010 2012 2014 2016 2018 20200%
20%
40%
60%
80%
100%
Wireline Handset Penetration
* Illustrative of trend, not an actual forecast
• Slow, multidecade trend away from wired handsets• Emphasis on smartphones and tablets
- Investment in iPhones and Androids• Enhanced mobile upsell opportunities
- Single-number reach, unified messaging, speech to text
- Location-based services- Mobile device management
Mobile substitution
happening NOW
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Haga clic para modificar el estilo de título del patrónThe Pace of UCC Evolution
Is Accelerating:Comms and Collab Drives
Competitiveness
CommunicateProductivityCost avoidance
E-mailCalendarAudio conferencingVoice/TelephonyDiscussion forumsVideo conferencing
Network
CompetitivenessAgilityResponsivenessDecentralized decisionsSelf-organizationTrust/social capitalEcosystem engagement
ShareEffectivenessProcess consistencyResource optimizationProductivity
Business Value
Gen 1
Gen 2
Gen 3
1980-2000 2000-2007 2007-2012
AggregateTap broader audiences
Work with more context
Locate experts
Facilitate swarming
Gen 4
2010-2015
Shared workspacesWeb conferencingInstant messagingPresenceDocumentsReporting
Blogs, wikisUser-generated contentActivity streamsSocial profilesMicroblogging
Expertise locationUniversal dashboardSocial analyticsCo-editingLocation awareness
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UCC: Junction of 2+ Markets
"UCC"Collaboration
Team/shared workspaces
Wikis, blogs, filtering
Social software andanalytics
Expert location and context-aware applications
Collaborative/real-time authoring
Other collaboration tools
Telephony
Voice mail
Audio conferencing
Unified Messaging
Videoconferencing
Call center
CommunicationsE-mail
Web conferencing
Instant messaging
Presence
Directory
"UCC"
UCC represents a broad set of functions. Growing, evolving, changing, adapting.
Few companies have the same requirements.
Communicate Share Network Aggregate
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Haga clic para modificar el estilo de título del patrónNew User
Comm & CollabParadigms
Consumerization
Social Software
Cloud
Contextual Deployment
MultitaskingMultimodal
Mobility
New UserComm & Collab
Paradigms
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Haga clic para modificar el estilo de título del patrónIT related actions over the next 12
months (Midmarket)
Multiple responses allowed n= n 720
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14 - 16 November 2012 | Cancun, Mexico
Channel Eco-System Evolution
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The Channel Company Evolution
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Haga clic para modificar el estilo de título del patrónKey Attributes of Key
Business Models – Value Close to
Product
Reseller Value Added Reseller Solution Provider
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Supplier to Trusted Partner
Managed Service Provider Cloud Service Provider Consulting System Integrator
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Haga clic para modificar el estilo de título del patrónChannel Playing Specific Roles in
Cloud
Source: Gartner (April 2012) n=313
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Without Sales Aligned New Offerings Stall
Source: Gartner (April 2012) n=313
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14 - 16 November 2012 | Cancun, Mexico
Marketing Yourself in Today’s Market
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14 - 16 November 2012 | Cancun, Mexico
You’re Selling Solutions
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14 - 16 November 2012 | Cancun, Mexico
Differentiation
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14 - 16 November 2012 | Cancun, Mexico
Marketing is a Discretionary Expense
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14 - 16 November 2012 | Cancun, Mexico
Final Thoughts and Recommendations
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14 - 16 November 2012 | Cancun, Mexico
Recommendations Distance buyer from technology and marry them to the outcome. If you miss a shift you are at risk Prepare your company for success New era of computing New buyers of technology New partner types Always reinvent your business, there is no ‘end game’
Growth requires leadership Create differentiated value Create differentiated value Meet market demand Make IT relevant Moving from tactical ‘supplier’ to strategic ‘partner’ doesn’t happen overnight
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Haga clic para modificar el estilo de título del patrón
14 - 16 November 2012 | Cancun, Mexico
Reading the Tea Leaves State of the Market
Tiffani BovaGartner VP ResearchIndirect Channel Programs & Sales Strategies [email protected]
Tiffani_Bova