T:\Linkage & Processes\Hallmark Linkage\For Cathy\Hallmark Linkage_July'08.igx7/29/2008

Customer

Manufacturer / Supplier

..

July, 2008

1 (5)Design/Redesign Hallmark System

LP

2 (5)Develop Capital

BudgetBC

3 (5) Manage Supplier

RelationshipsRB/JK

4 (4)Develop

Operating BudgetBC

5 (1)Create and

Manage Expense Policy

BC

6 (4)New Product

Selection ProcessCS

7 (2)Develop Co

Strategic PlanJB

9 (1)Recruit and

HireLB

10 (1)Manage

Compensation System

LB

11 (3)Conduct Assoc. Training & Educ

LP

12 (5)Recognize Associates

LB

13 (4)Manage Accounts

Receivable BC

14 (3)Conduct

Leadership Team Meetings

JB

15 (2)Maintain System

IntegrityLP

17 (1)Comm Knowl &

Info by Direct MailKS/JP

18 (5)Communicate

Knowledge & Info by Mass Media

KS/JP

19 (3)Comm Knowl &

Info ElectronicallyKS/JP

20 (5)Acquire/ Integrate

Appropriate Technologies

TL

21 (3)Conduct

Hardware & Software Support

TL

22 (4)Maintain

Communication (VM) System

TL

23 (4)Manage System

Security & Controls

TL

25 (4)Develop, Conduct

& Analyze Associate Research

LB

26 (5)Interview Potential

SuppliersJB

27 (4) Selling

RB/JK

28 (2)Integrate New Products into

SystemJP

29 (3)Process

Customer OrderKH

30 (3)Surfaces Warr

Data InputKH

31 (3)Handle Special

PricingKH

32 (4)Credit Check and

ReleaseBC

33 (3)Print Pick Ticket

and Cut ListKH

34 (3)Pick

KH

35 (3)Pack

KH

36 (3)Load Trucks

KH

37 (3)Ship Product via Common Carrier

KH

38 (3)Will Call

KH

39 (3)Invoice Customer

KH

40 (2)Submit

Rregistrations to Warranty.com

BC

41 (3)Cut Material

KH

42 (4)Assemble

Literature & Samples

KH

43 (4)Generate/Process

Credit MemoKH

44 (4)Integrate/Manage

ChangeLP

45 (4)Product Line

ChangeKS/JP

46 (5)Gather

Competitive Information

KS/JP

47 (5)Develop, Conduct

& Analyze Customer, Supplier,

Marketplace Research

KS/JP

48 (1)Innovation

CS

49 (4)Buy Consumables

& ServicesKH

50 (4)Product Line Divestiture

JP

51 (2)Replenish and

Manage InventoryKH

52 (2)Issue Purchase

Order to SupplierKH

53 (3)Execute Supplier

PromotionKS/JP

54 (4)Receive Material

and SuppliesKH

55 (4)Put Away & Store

Materials & Supplies

KH

56 (4)New Product Development

JB

57 (5)Evaluate Current

SuppliersKH

58 (1)Acquistion of

Other CompaniesJB

59 (3)Evaulate Customer

ProfitabilityRB/JK

60 (3)Generate Supplier

ReportsBC

68 (1)Process/Manage Cash Receipts

BC

69 (1)Manage Accounts

PayableBC

70 (5)Maintain

Customer Files (On!Contact)

RB

82 (4)Audit Pricing

KH

85 (4)Collect Data

KH

96 (4)Conduct Meetings

LP

16 (5) Comm Knowl &

Info by PhoneRB/JK

Shipping

Receive & Warehouse Material

Purchasing Material

Fulfillment-Literature & Sample Prep Pick, Pack, Stage & Deliver ProductOrder Entry/Customer ServiceCommunicate Knowledge & Information

Communicate Knowledge & Information, Supply Materials, Generate Sales & Solve Business Problems

Gather Stakeholder InformationQuality as a Business Strategy

Marketing

Work with Suppliers

ForecastingCommunication

Planning

Allocate ResourcesProduct Mix

Human Resources/Benefits

Work with Partners

Technology and Computer

Risk Management

Accounting

Invoicing

Maintain BLOCS Files

Expense Management

Decision Resources

Hallmark Viewed as a System

Mission

Channel Partners and/or Customers in the markets we choose to serve need:

A variety of building products of appropriate quality and quantity in a timely manner, to re-sell, fabricate and/ or install, use as a component of their products, solve problems, and enhance their surroundings. And,Knowledge and information that is appropriate, accurate and timely:

To make informed decisions on sources of supply; the selection of materials; and on the fabrication, installation, use, maintenance, and warranty of our products. And,About current business, industry, technology, product trends and best practices that facilitate operating their businesses successfully or enhancing their lifestyle.

Support in generating sales revenue and solving business issues and organizational problems.

Hallmark Building Supplies, Inc.

24 (2)Customer Trng &

EducationKS

Selling

61 (5)Evaluate/Dist Supplier Info

KS/JP

62 (4)Book Travel, Lodging & Meetings

BC

64 (1)Process

ExpensesBC

65 (1)Maintain Customer

Files in BLOCSBC

66 (4)Prepare & Distribute Reports

BC

67 (2)Process Supplier

DebitsBC

71 (4)Certify/Authorize

Fabricators & Installers

RB/JK

72 (5)Manage Special

OrdersKH

73 (4)Maintain

Hardware & Network

OperationsTL

74 (3)Stage

KH

75 (4)Manage

Incoming Phone Inquiries

KH

76 (5)Maintain Facilities

BC/RB

77 (4)Manage

Hazardous Waste Disposal

KH

78 (3)Comply with

Laws and Regulations

BC

79 (2)New Account

Credit EvaluationBC

80 (4)Check for

Special PricingKH

Marketing - Support

81 (4)Branded Items

KS

83 (4)Return Material

ProcessKH

84 (3)Update/ Maintain

Company Calendar

LB

86 (4)Maintain Software

ApplicationsTL

87 (5)Develop Pricing

Strategy Commercial &

ResidentialRB/JK

88 (6)Source Training/

Education Resources

LP

89 (5)Maintain Office

EquipmentTL

90 (4)Pick Literature and Samples

KH

91 (4) Manage

Sprorting Event Asssets

JB

92 (1)BLOCS - Run End

of Day, Month, Year

BC

94 (4)Create & Manage

Marketing Strategies

KS/JP

93 (4)Conduct

Associate Info Meetings

LB

95 (5)Ship Product via

UPS and SpeedeeKH

Communication - Support

97 (5)Handle Customer

ComplaintsKH

98 (3)Process DuPont

Surfaces Warranty Claims

BC

99 (3)Establish Methods

to View, Touch Product

RB/JK

100 (2) Authorize Retailers

KS

101 (5)Coordinate

Fab/Installer Training

RB/JK

103 (5)Attend Supplier

MeetingsRB/JK

104 (4)Prepare &

Distribute Family of Measures

BC

105 (3)Update/Create

Price ListsKS/JP

106 (3)Maintain Price

MatrixesKH

107 (4)Develop & Review Associate Growth

PlansLP

108 (5)Coordinate with

LegalBC

110 (1)Evaluate & Maintain

Associate Benefits

LB

111 (1)Pay Associates

BC

112 (1)Secure Facilities

BC/RB

113 (5)Manage

Improvement Efforts

LP

114 (5) Buainess

Relationship Management

RB/JK

115 (5)Provide Financial

ForecastLB

116 (2)Manage Incoming

& Outgoing Mail/Packages

KS

117 (2)Complete

Expense ReportsBC

118 (4)Manage Vendors

& IT ProjectsTL

119 (4)Comm Knowl & Info in Person

RB/JK

120 (4)Mail

Invoices/CreditsKH

121 (4)Troubleshoot & Update BLOCS

TL

122 (3)Conduct Physical Inventory/Cycle

CountingKH

123 (4)Document Processes

LP

124 (1)Exit/Separation

ProcessLB

125 (4)Backup Servers

& Disaster Recovery

TL

126 (4)Conduct Joint

Planning w/ Key Channel Partners

RB/JK

127 (4)Resolve Product

ComplaintsRB/JK

129 (4)Obtain

Observations & Feedback

BC

130 (5)Determine

Logistics for Marketing Plan

KS/JP

131 (3)Research

Technologies for Future Best

MatchTL

132 (6)Comm Knowl &

Info via Hallmark Website

KS/JP

133 (6)Sustainability

CS

134 (3)Prepare Financial

StatementsBC

135 (3)Marketing List Maintenance

KS/JP

136 (5)Maintain a Safe

Working Environment

KH

137 (3)Work with Insurance Suppliers

BC

139 (4)Maintain

Warehouse Equipment

KH

140 (4)Dispose of Obsolete

Equip/Technology

TL

141 (4)Manage/Route

Incoming FaxesKH

Community

142 (5)Community

Involvement BC

144 (4)Recycle Skids

KH

146 (4) Prepare & Dist

Internal Communications

LB

147 (4)New Hire

OrientationLB

148 (3)Manage Trade

ShowsKS/JP

149 (5)Store, Prepare, Ship & Retrieve

Hallmark DisplaysKH

150 (3)Maintain

Purchasing & Inventory Files

(BLOCS)KH

151 (2)Develop and Review Role Statements

LB

158 (2)Handle Leads

KS/JP

162 (5)Develop Joint

Plan w/ SuppliersRB/JK

163 (4)Determination of

Family of Measures

LB

164 (3)Create & Build Part Number

KH

165 (2)Maintain Brand

IntegrityKS/JP

169 (5)Drop Shipment from Supplier

KH

Facilities

102 (1)Conduct Advisory Council Mtgs

KS/JP

143 (5)Manage and

Maintain Website and EntryNet

TL

63 (3)Manage Sample

& Literature Offering

KS/JP

Technology and Computer is part of Hallmark's culture and supports the entire system

128 (2)Plan & Conduct Annual Company

MeetingLB

8 (5)Create and Manage HR

StrategyLB

109 (2)Administer Associate Benefits

LB

145 (5)Manage

PeopleTracLB