Healthcare Provider SolutionsComprehensive care for the life of your healthcare applications.

Healthcare ApplicationsConsulting Brochure

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Managing hospital operations isn’t easy these days. You have to find ways to increase efficiency, reduce costs and keep up with ever-changing regulatory compliance requirements – all while staying focused on delivering quality care.Technology can help you meet today’s challenges; however, implementing, managing and optimizing EHR and ERP application software can be a challenge in itself. Preparing for an implementation, evaluating workflows and managing the implementation process can require an army of people. So, for months, perhaps a year or longer, you take doctors, nurses and clinicians away from your patients to work on something that’s not their area of expertise.

Our specialty is implementing and optimizing health information technology so that you can focus on patient care.

Maybe it’s time to call in a specialist.

At Xerox, we’ve helped healthcare providers alleviate the pain of technology selection, implementation, adoption and operations for the past 30 years. In fact, we’re the only company with a full spectrum of products and services to guide you through each step of the entire application lifecycle – from developing your overall technology strategy and pre-implementation planning to the tactics of orchestrating the implementation itself, and from post-implementation optimization, support and sustainable adoption to effectively analyzing the data in your new system.

It’s comprehensive care for the life of your application.

We know healthcare as well as we know technology.

Of course, what we do is only part of the story. It’s what we do better that makes Xerox stand out. With years of

Proven Application Expertise

We have clinical, operational, technical and revenue cycle expertise to support each of these healthcare IT applications and more:

• Allscripts• Cerner• Epic• GE Healthcare• Kronos• Lawson• MEDITECH• McKesson• Oracle/PeopleSoft• Siemens

experience and hundreds of successful system implementations behind us, we know what works and what doesn’t, and leverage this practical experience into best practices. Ultimately, these methodologies help you avoid rework and improve the speed and efficiency of the implementation process. The outcome? The entire process is much less painful for you.

Although we’re vendor-neutral, we have extensive experience with virtually every major EHR, ERP and healthcare IT application system on the market today, with clinical, operational, technical and revenue cycle experts in each.

Just as important, our people are professionals who collectively average 16 years’ experience in the healthcare industry. This team consists of doctors, nurses, clinicians and technicians, as well as MBAs and other certified professionals who know how hospitals and ambulatory clinics are run, how your applications work, and how you can get the greatest returns from your technology investments.

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Instead of working independently, our team works shoulder-to-shoulder with your staff, sharing what we know openly and freely. So, throughout the process, there’s a knowledge transfer, and your people become experts, too.

Solutions that support every part of your operation.

From roadmapping your application strategy to keeping your system operating smoothly years after the implementation is complete, our services support the entire application life cycle.

Our pre-op procedures offer strategic and tactical pre-implementation services.

You wouldn’t make a diagnosis based on one symptom or go into surgery without all the instruments in place. The same is true for implementing new technology; working out the strategic and tactical details up front ensures you’ll get the best outcomes.

Our advisory services practice is composed of seasoned management consultants who work directly with your C-level leadership team on strategic IT planning initiatives. This group offers a broad range of assessments and consulting services specifically designed for the healthcare industry. We look at your current application portfolio before migration to identify what you have, understand where you want to go and determine the net impact of the new application on your environment. From this assessment, we create the roadmap to guide you from your current state to the place you want to be – and the best route to get there.

Our technical team examines the nuts and bolts of your operation before deployment begins. We look at your infrastructure, security and networks, and identify what needs to be done to prepare for the migration.

Our business team also studies workflows. So you know, before implementation begins, that the system configuration effectively supports the way your people perform their work. As a result, you get maximum benefit from your new applications.

Our implementation is handled with surgical precision.

Getting your application software up and running is only part of the implementation process. While your core healthcare application may come from one vendor, it has to work with the other systems in your environment. And building those interfaces is one of the things we do best. We have the largest, deepest integration team within the healthcare provider space, experienced with bringing together disparate systems to create a cohesive solution. Our people are not just technical wizards: they’re also healthcare experts who understand the intricacies of your world.

After preparing the environment to support the new application, we roll up our sleeves and make the transition happen, developing a custom solution that meets your specific project needs. We have project managers, business analysts and technical consultants to help you design, build and test the system, all of whom keep open communication with you and your staff every step of the way.

Our dedicated team will build the application and workflows, set up your reporting, create the web portals, and ensure all the interfaces work – and work well. They test and re-test, then take your system live on the designated date.

Our post-op skills offer services for ongoing operational wellness.

Similar to your patients, your information systems might need rehabilitation after surgery and lifestyle changes to promote ongoing wellness. To that end, we offer a variety of post-implementation services that enable you to increase performance, accelerate adoption and make better use of your system data.

Optimization

After your new system is up and running, a little fine-tuning can improve application use and enhance performance.

Following Go-Live, our consultants engage with users to see the application through their eyes. They talk to your team to determine if everything is going smoothly or if there are things we could do better. We’ll find out if your staff members are having difficulty with specific transactions or workflows, and make sure every nuance of the system is working correctly. Sometimes, things change between planning and implementation. By examining how your application is working in a live environment, we can identify these changes and adjust the system accordingly.

Adoption

Now that you’ve invested in your new application, you want your people to use it. The truth is, this doesn’t always happen. Traditional training methods often fall short, typically focusing on feature/ functionality training all leading up to the Go-Live. If your people haven’t learned what they need to know to do their jobs, many will go back to the way they were doing things prior to the implementation of the new system.

The Breakaway Group, A Xerox Company, takes a different approach to software adoption. Instead of generic classroom training, we provide role-based, simulation training, where your staff learns by doing, on a customized screen that replicates what they’ll use in the live environment.

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For more information on any of our Healthcare Applications Consulting services, email us at hcprovider@xerox.com or visit www.xerox.com.

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This watch-it, test-it, try-it methodology with an effective hands-on component. Users learn new workflows, try to perform the transaction themselves and test their knowledge, all through an easy-to-use, cloud-based portal.

All of this information is recorded in our system, so you can track test results and know, at any given time, the proficiency of your staff, and where they are in their training. The result? Your people learn specific application features they need to do their job, in less time than traditional classroom training, so they have more time to devote to patient care. You achieve the clinical and financial business results you need to maximize return on your IT investment and meet Meaningful Use requirements.

Everybody wins.

Analytics

Increasing complexity and regulations that tie quality to reimbursement bring new challenges to healthcare providers. There’s continual pressure to adhere to processes, documentation and strict timing of communication guidelines – or reimbursement could be at risk. An integrated healthcare technology system is a rich source of data that, when harnessed, can help you meet these challenges, and more.

Our proprietary Midas+TM software transforms your data into actionable intelligence – helping you access, track, analyze, compare and contrast workflow performance through developing trends. Using this insight, you can make informed and sustainable decisions that improve performance, quality of care and the overall patient experience.

The software applies comparative insights to that hospital environment, monitoring processes and alerting the appropriate personnel if something out of the ordinary happens during a patient’s care and treatment. You and your staff can quickly identify issues, analyze root causes and make the appropriate changes. It’s a closed-loop workflow and reporting management platform that drives continuous improvement hospital-wide.

The experienced specialist delivers the best outcomes.

Healthcare information technology can be an outstanding enabler for operational efficiency and patient care – but, you don’t have to go at it alone. For the past 30 years, Xerox has helped hospitals like yours through the intricacies of selecting, implementing, optimizing and managing a wide range of healthcare technology applications, as well as offering services that drive adoption and extract meaningful analytical data.

You gain the benefits of healthcare technology without taking your focus away from patient care. You transform your system data into actionable insight. It all works together to create an optimum healthcare environment.

Can there be a better outcome than that?

Our depth and breadth of services span the application lifecycle. •Advisory Consulting• Implementation and Optimization

– Project Management – Planning – Design, Build, Test – Activation – WorkflowDesign – Integration and Migration – Post-Activation Support

•Adoption•Analytics

Serving over 2,200+ hospitals

More than 30 years of experience supporting the healthcare industry