Heather A. Kelly128 Pleasant Avenue • Frankfort, NY • 13340 • (315)725-3867 • heatherkellyba@gmail.com

Job ObjectiveTo further my career in the business analysis and project management field by obtaining a position that will challenge my ability to analyze business solutions and processes and create efficient and effective workflows and functionality.

Academic QualificationsUtica College, Utica, NY PresentBachelor’s Degree in Business Management Courses Completed to date: Business Law, Corporate Finance, Health Economics, Management 101, Management 201, Risk Management & Insurance, Microeconomics, Managerial Accounting, Health, Life & Annuities, Accounting I, Psychology, English, Computer Software Applications

Relevant CoursesProject Planning Introduction to Project ManagementProject Management for Non-project Managers Project Management EssentialsCreating and Designing a Project Creating and Defining a Project Leadership Training Coursework

Received Certificate in General Insurance (INS 21, INS 22 & INS 23)

Six Sigma Yellow BeltSix Sigma Green Belt

Software/Computer Skills Duck Creek Team Track (Serena Software) Daptiv Project Management Software Visio Microsoft Office Lotus Notes

Work ExperienceUtica National Insurance Group, New Hartford, NY 13413 2014 to 2015IT Business Analyst Working closely with IT to develop technical specifications and design documents Create efficiencies to existing systems and workflows within Duck Creek as well as OnBase Leading the creation of business requirements documents with various business units specifically on

projects like the Corporate Data Warehouse and the Errors & Omissions Policy Administration System on the Duck Creek Platform

Creating and utilizing test cases/scenarios based on expected/desired results Keeping efficiency and User Interface in the for-front when developing new systems/functionalities Assisting training on all new systems Lead Joint Application Design (JAD) sessions Present to executive team, management team as well as business and process owners Lead BA on the Renewal Automation project that will allow renewals to kick off in the Duck Creek system

via a nightly batch process and completing the renewal overnight Lead BA on the E & O Policy Administration project

Utica National Insurance Group, New Hartford, NY 13413 2010 to 2014Business Analyst Team Lead in specification writing and implementation of Commercial Auto policy administration system

on the Duck Creek Platform Team Lead in specification writing and implementation of several system enhancements to allow for

external customer experience Working closely with IT to develop technical specifications and design documents Implementation of new systems Create efficiencies to existing systems and workflows Creating and utilizing test cases/scenarios based on expected/desired results

Keeping efficiency and User Interface in the for-front when developing new systems/functionalities Assisting training on all new systems

Utica National Insurance Group, New Hartford, NY 13413 2005 to 2010Senior Supervisor Resident-Expert and lead for new Claims software roll-out and implementation Supervise a group of 12 to meet customers’ needs regarding their claims processing/handling Provide annual performance reviews on each team member Motivate and encourage employees through continuing coursework and education Deal with personnel issues on a daily basis Create training tools for new employees and help with new employee orientation Manage time and attendance records along with authorizing and recording absences Present feedback and updates to staff and managerial groups Manage projects and complete projects for the management team

Utica National Insurance Group, New Hartford, NY 13413 2003 to 2005Underwriting Assistant

Utica National Insurance Group, New Hartford, NY 13413 2002 to 2003Coverage Coder

Utica National Insurance Group, New Hartford, NY 13413 1999 to 2002Clerk/Typist

The Arc, Oneida-Lewis Chapter, Utica, NY 13502 1996 to 1999Finance/Purchasing Assistant

References available upon request.