HELP : Integration View : Slide 1

IVR GATEWAY

SMS

MEZZANINE

IVR Content

HTTP M/WI-SERVER

SQL SMS Content

HELP : Integration View : Slide 2

IVR GATEWAY

SMS

MEZZANINE

User Management Specific Activity Management- Identity (mobile no) - SMS Activity Content- Groups (configurable) - SMS Activity Type

Topic Management- Scheduling

Performance Tracking- Scheduling- Escalations- Performance Calculation- Performance Reporting (Web/SMS)

IVR Content

HTTP M/WI-SERVER

SQL

SMS Content

HELP : Integration View : Slide 3

IVR GATEWAY

SMS

MEZZANINE

IVR Content

HTTP M/W

M

Receiving confirmation of IVR activity completion and performance

Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability

I-SERVER

SQL

I I X X

Q Q S P

Q

P

Scheduling next IVR activity and removing previously scheduled IVR activityS

Sending SMS messages to Aggregator and receiving messages from AggregatorX

Manual : Adding content through external interfacesM

M

Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance

I

F

Returning IVR VXML and WAV audio files for presentation to userF

SMS Content

HELP : Integration View : Slide 4

IVR GATEWAY

SMS

MEZZANINE

User Management Specific Activity Management- Identity (mobile no) - SMS Activity Content- Groups (configurable) - SMS Activity Type

Topic Management- Scheduling

Performance Tracking- Scheduling- Escalations- Performance Calculation- Performance Reporting (Web/SMS)

IVR Content

HTTP M/W

MI-SERVER

SQL

I I X X

Q Q S P

M

F

1

1

2

3

4 5

67

8

9

10

11

12

SMS Content

4 5

Receiving confirmation of IVR activity completion and performance

Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stabilityQ

P

Scheduling next IVR activity and removing previously scheduled IVR activityS

Sending SMS messages to Aggregator and receiving messages from AggregatorX

Manual : Adding content through external interfacesM

Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance

IReturning IVR VXML and WAV audio files for presentation to userF

HELP : Integration View : Slide 5

IVR GATEWAY

SMS

MEZZANINE

IVR Content

HTTP M/WI-SERVER

SQL SMS Content

Phase 2 System Ownership

• SMS Aggregator (KY : Cellulant / Safaricom)

o SMS

• IVR Provider (KY : Safaricom)

o IVR Gateway

• Learning Manager (KY : AMREF)

o SMS and IVR Content (WAV) Creation

• Mezzanine

o Mezzanine Servero HTTP M/Wo IVR Servero IVR Server SQL Managemento VXML and WAV file management (In partnership with HELP Phase 2 Accenture resource)