hgconcept-cmdb-blueprint design

1HGCONCEPTIT Service Management | IT Asset Management | IT Service Operations | IT Process Automation

© 2016 HGConcept All Rights Reserved

CMDB BLUEPRINT DESIGNSIMPLIFIED & PRACTICAL STEPS FOR BUILDING A CMDB BLUEPRINT FOR A SUCCESSFUL SERVICE & OPERATIONS MANAGEMENT IMPLEMENTATION…

Hichem GuemiriSERVICENOW SOLUTION [email protected]+1 (514) 247-0825

Maxime CarrierSERVICENOW SOLUTION [email protected]+1 (514) 962-6136

mailto:[email protected]




AGENDA

• Introduction

• Strategy

• Définitions

• Modeling

• Structure



SERVICE

DEPENDENCY

FINANCIAL

MANAGEMENTSOFTWARE

LICENSING

VENDOR

MANAGEMENT

PROCUREMENT

CLIENT

MANAGEMENT

SERVICE

CATALOG

PROBLEM

MANAGEMENT

INCIDENT

MANAGEMENT

CHANGE

MANAGEMENT

CONFIGURATION

MANAGEMENT

REQUEST

FULFILLMENT

ORCHESTRATION

CONFIGURATION

AUTOMATION

SYSTEMS

INTEGRATION

DATABASE

MANAGEMENT

DISCOVERY

DATA CENTER

AUTOMATION

EVENT

MANAGEMENT

BUSINESS

STRATEGY

ENTERPRISE

ARCHITECTURE

PROCESS

DESIGN

PROCESS

ASSESSMENT

CLOUD

MANAGEMENT SERVICE

MAPPING &

DESIGN

SERVICE

DESIGN

SYSTEMS &

NETWORK

MANAGEMENT

RISKS &

COMPLIANCE

I.T GOVERNANCE

CMDB

HR

LEGALGRC

APPLICATION

DEVELOPMENTDATA

MIGRATION

WORKFLOWS

CUSTOM

INTEGRATION

ASSET

MANAGEMENT

OPERATIONS

MANAGEMENT

APPLICATION

MANAGEMENT

PROCESS

AUTOMATION

BUSINESS

MANAGEMENT

SERVICE

MANAGEMENT

I.T

PLANNING

SERVICE

PORTFOLIO

FACILITIES SDLC

SERVICE

MAPPING

VIRTUALIZATION

MANAGEMENT

PROVISIONING

STORAGE

MANAGEMENT

EMPLOYEE

PORTAL

BACKUP

MANAGEMENT

SECURITY

ALERTS

TRAINING

CAPACITY

MANAGEMENT

AVAILABILITY

MANAGEMENT

BUSINESS

CONTINUITY

ROADMAP

STRATEGY

ACQUISITION

AT THE HEART OF YOUR SERVICE MANAGEMENT! THE CMDB…



SERVICENOW… A SHARED ARCHITECTURE

STORAGE

BACKUP

NETWORK

TELECOM

DATA CENTER

VIRTUALIZATION

SERVERS

INCIDENT

MANAGEMENT

RESPOND TO INCIDENTS / RESTORE SERVICE

SERVICE

CATALOG MANAGEMENT

SERVICE ASSET &

CONFIGURATION

MANAGEMENT

Identify CI s & Dependencies

Manage Service Models

REPORT

MANAGEMENT

PROBLEM

MANAGEMENT

REQUEST

FULFILLMENT

CHANGE

MANAGEMENT

SUPPORTSSUPPORTS SUPPORTS

EVENT

MANAGEMENT

EVENT PROCESSING

EVENT RESPONSE

EVENT INTEGRATIONS

EVENT CORRELATION

EVENT ANALYTICS

SUPPORTS

INTEGRATES WITH

SERVICE LEVEL

MANAGEMENT

KNOWLEDGE

MANAGEMENT

NETWORK

FLOW

DATABASE

APPLICATIONS

SNMP

TRAPS

WMISYSLOGSWEB

SERVICESSCRIPTS

SERVICENOW

CMDB

STAFF

IT ANALYSTS

SYSTEMS

ADMINISTRATORS

CUSTOMERS

DATA

PROVIDED BY

SERVICE DESK

FUNCTION

SERVICE

CATALOG

SERVICE

ADMINISTRATION

SERVICE

DELIVERY

SERVICE

PRODUCING

SYSTEMS

SERVICE

CONSUMERS

SERVICE

REQUEST

SERVICE

SUPPORT

WEB PORTAL

SERVICE PORTAL

WEB ACCESS BASED ON ROLE

SERVICE

RECEIVING END POINT

SERVICE

PROVIDERS

SERVICE

SUPPORT

SERVICES



SERVICE AWARE OPERATIONS

MONITOR

ALERT

AUTOMATE

CHANGE

OPERATIONS MANAGEMENTTECHNOLOGY CENTRIC

SERVICE MANAGEMENTSERVICE CENTRIC

BUSINESS SERVICES

CMDB

DISCOVER

PROVISION

SERVICES

NETWORKTELECOM

DATA CENTER

STORAGEBACKUP

DATABASES

SERVERS

APPLICATIONS



SACM PURPOSE

Service Asset & Configuration Management is the foundation process that endeavors to provide an accurate and

logical Model of the IT infrastructure, business services and the relationships that exist between services,

systems, and people

The purpose of SACM is to define and control the components of services and infrastructure and to maintain

accurate configuration information on their historical, planned and current state.



GENERIC DEFINITIONS

ENTERPRISE ARCHITECTURE

Plans and governs implementation of the business needs.

IT SERVICE MANAGEMENT

Manages IT Services that support business solutions

SERVICE CATALOG [SC]

Communicates Standard IT Services to customers in clear and familiar terms

Provides a centralized channel though which end users can request standardized, ITservice bundles.

SERVICE OFFERING

A Service Offering is a defined entry in the enterprise service Catalog. It is a measurableand specific offering of the IT organization to external clients.

CMDB

SC

EA



BUSINESS SERVICES

MANAGE DELIVER

PLAN

AVAILABILITY

CAPACITY

PERFORMANCE

STANDARDS

DESIGN

CHANGE

RELEASE

DISCOVERY

MEASURE

ALERTING

REQUESTAUTOMATE

PROVISION

CONFIGURATION

MONITORING

SERVICE OPERATIONAL VISION

CMDB



CONTEXT

The CMDB Helps Identify, control, record, track, report, audit and verify the value and ownership of service assets

throughout their lifecycles, and for maintaining information about CIs required to deliver an Services.

PROBLEM

MANAGEMENT

CHANGE

MANAGEMENT

RELEASE

MANAGEMENT

CAPACITY

MANAGEMENT

CONFIGURATION

MANAGEMENT

[CMDB]

SERVICE LEVEL

MANAGEMENT

AVAILABILITY

MANAGEMENT

SERVICE CONTINUITY

MANAGEMENT

INCIDENT

MANAGEMENT

SERVICE

CATALOG

[SC]

REQUEST

FULFILLMENTIT

PLANNING

ENTERPRISE

ARCHITECTURE

[EA]

USER REQUEST VIEW

IT

GOVERNANCE

SERVICE

STRUCTURE

BUSINESS VIEWTECHNICAL VIEW

KNOWLEDGE

MANAGEMENT



CMDB PROCESS INTER-RELATIONSHIPS

Service Catalog Management

• Inventory of services (Services as CI’s) including business, applications and technology services

• Presents Configuration information about the services the clients are entitled to.

Request Fulfillment

• Provides Configuration information about the components used to deliver services to clients.

Change Management

• Change requests to implement a new component or affecting an existing. Used for impact and risk assessments of a proposedchange.

Incident Management

• Helps to determine customer impact and assists with determining priority and severity of a failing component.

• Provides client and service criteria, and severity and priority information for Configuration components based on service levelobjectives.

Problem Management

• Enables determination of components affected as a result of another failing component.

• Provides the IT infrastructure data required to identify root cause and course of action for problems

10



Asset/Inventory Tracking

• Utilizes the same core data and are likely to interface for the purpose of supporting license management efforts

Availability and Reporting

• Provides core data such as relationships between components to enable design of reporting and subsequent measurement of businessservices

Service Level Management / Measurement

• Identifies the IT infrastructure components that enable delivery of services to the customer which allows for the accurateestablishment and measurement of the objectives in Service Level Agreements.

Continuity

• Provides the baseline snapshot of the IT infrastructure which could assist in the recreation of an environment in the event of a disasteror major interruption to service delivery.

Capacity and Performance

• Tune and/or upgrade various components

• Planning

11

CMDB PROCESS INTER-RELATIONSHIPSCMDB PROCESS INTER-RELATIONSHIPS



DESIGN THE CMDB

Define Service

Catalog Requirements

Define Configuration Item

Level and

IT Service Model

Define Configuration

Item Relationships

Define Configuration Item

AttributesDesign IT Service Model

Blueprint

Define CMDB Requirements

to Support

ITSM Processes

Documented CMDB Model

Blueprint



CMDB MODELING PRINCIPLES

Align with Enterprise Architecture

Minimize manual data entries and maintenance (Promote automation)

Accommodate the right CI types (Value vs. complexity)

Establish data ownerships and responsibilities

Maximize design simplicity so it can be applied to any department.

Support exploding business services into detailed CI’s via relationships that make up and

support those services.

13



CMDB BLUEPRINT MODELING

The CMDB model [conceptual picture] is needed to identify the working data that will ensure SACM process meets its objectives.

1. SCOPE: Potential contents of the CMDB

Identify CI categories and key types of CI’s that are part of the CMDB.

Document generic CI’s and impact on related processes

Agree on common, mandatory and optional CI Attributes

2. SPAN: Granularity of the CMDB contents

Identify key attributes by types of CI’s.

Document how CI types are interrelated (CI’s Relationships)

Document how Configuration items (CIs) are linked and they work together to provide a service.

3. METHODS:

Federate, synchronize data, consolidate and reconcile inventories.

Document strategies for data population

Automate data population

14



CMDB WORKSHOPS

WORKSHOPS WAVE I

Establish common standards

Review CI Type and Sub-Types list.

Establish generic CI’s (logical grouping)

Determine what goes in the CMDB by order of importance and effort required

Establish common CI Attributes

Establish CI attributes and relationships by type of CI’s

WORKSHOPS WAVE II

Establish and consolidate discovery sources for each CI type, attributes and relationships

Establish data sources and feeds for non-discovered CI Types, attributes and relationships



Business Service

IT Service [INFRASTRUCTURE]

Contact [People]

Support Group

Department [IT Unit]

Organization

Location

Hardware Workstation

Virtual Desktops

Handheld Devices

Mobile Devices

Access Keys

End-Users Computing Software

Operating Infrastruc ture

Hardware Server

Virtual Server

Logical Partition

Virtual Machine

SSL Cert ificats

Access Circuits

Bridge

Controller

DNS

Firewalls

Front End

Hub

IP Addresses

IP Telephony System

Jack

Load Balancer

Modem

Network Interface Card

Patch Panels

Peripheral

Port

Router

Sensors

Switch

IP Telephones

Wireless Access Point

Circuit

Voice

Wireless Devices

Radio

IP Telephony System

Video Conferencing Unit

Storage Devices

SAN

NAS

Storage Array

Tape Library

Interface

Host Bus Adapter

Core/Edge Storage Switch

Phys ical Facilities

Phys ical Security

Racks

Uninterruptible Power Supply

Air C ondit ioning

Fire Control

Building

Floor

Furnishings

HVAC

Closets

3rd Party Applications

Middleware

Applicat ion Development

Vendor 3rd Party Software

Operating Systems

Virus detection software

Database Clus ter

Database Applicat ion

Database Schema

Database Tables

Database Views

Classroom Devices

Printer

Monitor

Projec tor

Television

Scanner

Bar Code Reader

Copier

Camera

Shredder

VCR / DVD Player

Virtual Private Network (VPN) Conf igurations

Security Devices

Security Protocols

Access Control

DMZ

Security Management software

DIRECTORYUSERS / PEOPLE / ORGANIZATION

END-USER COMPUTING

SERVERS

NETWORK

TELECOM

STORAGE

DATA CENTER

APPLICATION

DATABASE

HARDWARE DEVICES

SERVICES

DOCUMENTATION

IDENTITY MANAGEMENT

Systems and Network Management

Virtualization Management

Inventory Management

Data Center Management

Database Management System

Configuration Management

Application Management

Storage Management

Backup Management

Provisioning

Security Management

Workload Management

SECURITY

BUILDING BLOCKS



SERVICE APPLICATION DATABASE SERVER DATA CENTER NETWORK TELECOM STORAGE BACKUPEND USER

COMPUTINGOTHER…

INVENTORY SECURITY DBMS APPLICATION VIRTUALIZATION NETWORK SYSTEMS BAKUP STORAGE SERVICES

CI CATEGORIES

PRODUCT AREA

BUILDING BLOCKS: 1.CI CATEGORIES



BUILDING BLOCKS: 2.OPERATIONAL LANDSCAPE

STORAGE

MANAGEMENT

SYSTEMS & NETWORK

MANAGEMENT

BACKUP

MANAGEMENT

JOB SCHEDULING

IT OPERATIONS LANDSCAPE

APPLICATION PERFORMANCE

MANAGEMENT

LOG MANAGEMENT

INVENTORY MANAGEMENT

SERVICE

DEPENDENCY MAPPING

WEB & USER

MONITORING

Systems & Network Management tools constitute the central hub of visibility into the status of IT Operations. These tools are used to detect and investigate hardware, network and

software problems.

Log Management constitutes essentially all kinds of software output log files. Logs provide low-level visibility on application behavior; they are extremely useful for debugging, and

can help with tracking recurring errors.

Application performance monitoring (APM) help monitor the behavior of applications by tracking transaction flow, starting with the client, and working down the stack, through the

backend and database. They measure performance metrics such as latency, throughput and error rate. They are used to detect and debug user experience issues.

Web & user monitoring tools measure how applications perform from the outside. They simulate traffic to application from various geographies and alert on failures and timeouts

(Synthetic Monitoring). Additionally, they can be embedded into the web frontends or mobile applications in order to track real failures arising in users clients (Real User Monitoring).

IT process automation is the ability to orchestrate and integrate tools, people and processes through workflow

Event processing tools help automate large parts of the incident resolution process. They consume alerts from any monitoring tool, and run them through a series of processing

steps: Correlation (matching related alerts), Enrichment (adding insight & context to events), Noise Suppression (removing unnecessary events) and Routing (funneling events to

specific stakeholders). Event processing tools are used to boost service uptime and team productivity.

Service dependency mapping automatically discovers data center inventory, configuration, and relationship data, and maps business applications and the IT infrastructure and

business services

CONFIGURATION

AUTOMATION

EVENT PROCESSING

& CORRELATION

CLOUD MANAGEMENT

OTHER MANAGEMENT

TOOLS

DNS / DHCP / IP

DATA CENTER

MANAGEMENT

DATABASE

MANAGEMENT

SECURITY MANAGEMENT IDENTIFIED GAPS

LINUX/UNIX

AUTOMATION &

SERVICE

ORCHESTRATION

IT OPERATIONS

PROCESS

ACTIVITIES

[PROVISIONING]

FIREWALL

LOAD BALANCERS

PRO

DUCT

DES

CRIP

TIO

N

LEGEND

TO UPGRADE/ CONSOLIDATE

MISSING CAPABILITIES

NEED IMPROVEMENT

WELL ESTABLISHED

PRE-

REQ

UIS

ITES

IT OPERATIONS MANAGEMENT PROCESS

MONITORING &

EVENT

ROLES &

RESPONSIBILITIES

CMDB

INCIDENT

MANAGEMENT

DISCOVERY &

SERVICE MAPPING

CMDB POPULATION

3rd PARTY

DISCOVERY

TOOLS



BUILDING BLOCKS: 3. WORKSHOP CALENDAR

19



1. CMDB SCOPE



PROCESS DEFINITION / LIFECYCLE

• Planning and defining the purpose, scope, objectives, and the organizational and technical context.

1. PLAN

• Selecting and identifying the structure for all the CIs, including their ‘attributes’, their interrelationshipsand documentation.

2. IDENTIFY

• Reconciling, synchronizing and federate Data

• Importing data into the CMDB

3. IMPLEMENT

• Ensuring that only authorized and identifiable CIs are accepted and recorded, It ensures that no CI isadded, modified, replaced or removed without appropriate controlling documentation.

4. CONTROL

• The reporting of all current and historical data concerned with each CI throughout its life cycle. Thisenables changes to CIs and their records to be traceable (tracking the status of a CI as it changes fromone state to another.

5. AUDIT

DESIGN

OPERATE

IMPLEMENT



CMDB BLUEPRINT MODELING – CI LISTING

22

DATABASE

Business Service

Technology Service

Contact

Department

Group

Location

Buildings

Rooms

Certificate

Cluster

Classroom

automation [Crestron]

Web Service(s)

Function

Process VM Machines

Application Service

CMDBCONCEPTUAL MODEL

BLUEPRINT

SERVICESREFERENCE

DATA

Classrooms

Closets

DB Cluster Service

...

Database

Application

Database Cluster

Database Instance

Database Schema

3rd Party Applications

In-House Applications

Middleware

Business Applications

Supporting

Applications

DATA CENTER NETWORK TELECOM

Commodity Switch ACL Access Control Panels

CRAH

Electrical Panel

Heat Exchanger

MDVO Panel

HARDWAREEND USER

COMPUTINGSERVER

VM Hosts

STORAGE

BACKUP

PDU [Power Strips]

Power Circuit

Probe

Rack

RC - Cooling

RD - Cooling

UPS

Firewall

Gigamon

Hub

[POE MidSpan]

Internet Provider

IPS

Load Balancer

Packet Shaper

Port Switch

Router

Switch

UPS

VLAN

Wireless Access

Control

Wireless Access

Point

VPN

Alarm Panels

Camera

Closet

[Closet Room]

Connection ID

Jack

LRS

PDS

SONUS VOICE

GATEWAY

Telephone

Telephony Devices

Backbone

Telephony Systems

[PBX]

Uprint Devices

Voice Mail Systems

XMU

Digital Camera

Document Camera

Projector

Microphone

Recorder

Screen

Video Camera

Video Conferencing

Unit

Video Player

Workstations

Mobile

Printer

Scanner

Lync Phone

EVS

Hostgroup

NAS

SAN Switch

Storage Array

Storage Pool

Storage Port

Establish list of servicesBackup Servers

Backup Polity

Storage Unit

Backup Software

Windows Server

Busway

APPLICATION

Unix Server

File Systems

LPAR



CONFIGURATION ITEMS

& ASSETS

NETWORK

Notebooks

Mobiles

ITSM RECORDSSERVICE CATALOG

INCIDENTS / PROBLEMS

CHANGE / REQUESTS

LOCATIONBUILDINGS

ORGANIZATION

SUPPORTING

GROUP

PEOPLEANALYSTS / STAFF / CUSTOMERS / USERS

Where s the impact?

Assignments

Servers

Ownerships

Which Organization is affected?

Impact

Group Members

Identify CI

Who s impacted

Telecom

Security

CMDB BLUEPRINT MODELING – REFERENCE DATA



DESIGN CONSIDERATIONS DURING THE WORKSHOP

VALUE

COMPLEXITY

TO INCLUDE IN THE CMDB?

1. VALUE:

Service Catalog Management

Request Fulfillment

Change/Release Management

Incident Management

Problem Management

Event Management

PROCESS SCALABILITY

Availability and Reporting

Service Level Management

Capacity and Performance

Service Continuity management

2. COMPLEXITY ($) Discover CI, relationships and dependencies Manage integrity Maintain accurate information Control CI Lifecycle



GUIDING QUESTIONS FOR WORKSHOPS

CMDB

VALUE?

Service

Catalog

Change Management

Request

Fulfillment

Incident Management

Problem

Management

Event Management

Asset Management

DISCOVERY

MANUAL

QUESTIONS?

How this CI type is relevant to ITSM?

How this CI relates to the Service Catalog?

How much will it cost to include this CI in the CMDB?

Can this CI be discovered?

Who will maintain this CI in the CMDB?

Can we set this CI to a generic item in the CMDB?

Do Services depend on CI of this type?

Which attributes are needed for measurement?

Which relationships are required for each process?



DESIGN PROCESS

17

Not part of any service

Data

Assessment

Is this Service Asset Type part of

any service?

Assess value to include

this CI Type in CMDB?

Highly valuable

Assess complexity to

Manage this CI Type?

Store this information

Update CMDB

Model

Document CI Type

Not Valuable to be included in CMDB

Include

Do not include

START

STOP

2. Creating specific labeling conventions

3. Define relationships to other CI Types

Yes

5. Define CI population method:

- Automation,

- Synchronization

- Federation

- Reconciliation

1. Create specific naming conventions for this CI Type

4. Define Documentation for CI Type



2. CMDB SPAN



CI OWNERSHIP

OWNER

Who bought the hardware?

Who bought the software?

Who bought the licenses for the software products?

MANAGEMENT OWNERSHIP

Who manages the CI in the environment ?

Who provides sys admin duties on the CI ?

Who Accepts the Changes on the CI?

SERVICE OWNERSHIP

What services are provided by the device?

Who owns that service

Who Provides that service

Defines that service / Restricts or allows that service ?

28

USERS

Who uses the CI?

Who physically has the CI under their personal control

GOVERNANCE

Who Audits the CI?



EA, CMDB & SC STRUCTURES

Business Layer

Technology Layer

Application layer

SERVICE TREE

Business Service

Applications

Infrastructure Service

Data Center

Network

Telecom

CMDBSERVICE CI STRUCTURE

Application Service

EAARCHITECTURE DESIGN

SERVICE CATALOG SERVICE STRUCTURE

Business Service Catalog (External Community)

Business Service

Service Classification

Service Bundle

Service Request

Item

Application Service Application Service

Business Sub-Service

Business Process

Business Service

Application CI

Infrastructure Service

Infrastructure CI

Server

Database

Technical Service Catalog (Internal Community)

Technical Catalog

Service Classification

Service Bundle

Request Item



CI RELATIONSHIPS

Employee Group Server Network Application

ID Number

Last Name

First Name

Department

Group

Organization

Title

Location

Workstation n...

attribute n...

Name

Manager

Employee 1

Employee n...

Service n...

Service 1

Asset Name

Vendor

Model

Asset Name

Vendor

Model

Name

Family

Class

Type Host Server Service

Serial Number Memory Application Owner

Family Host Application 1 Application Approver

Class Physical Host Server

Relationship...

Host n...

Service n...

Service n,,,Assigned Group

Relationship...

Raw Data has immense value! But better information emerges when this data is linked by actual relationships.

Storing data is easy. But Linking, maintaining and controlling the data to produce information is harder.



SERVICE LAYER APPLICATION LAYER TECHNOLOGY LAYER

Business

Process

Business

Service

Business

Service

Is Enabled by

Enables

Depends On

Used by

Service

Offering

Service Subscription

by User

Service Subscription

by LocationService Availability

Service Level

Agreements

Outages

[Incidents]

Location

User

Application

Service

Business

Application

Business

Application

UserAccess provided by

Access Provided to

Provides access to

Access provided by

Used by

Depends On

Application

Service

Technology

Service

VM Machines

Technology

Service

[Database]

Server

Runs On

Runs

Server

Rack

Database

Application

Database

Instance

Hosts

Hosted by

Depends On

Used by

In Rack

Switch Port

Switch

Racks Coutains

Circuit

UPS

Powered by

Powers

Feeds

Fed by

Room

Located in

Houses

Data Center

Countains Room

Router

Technology

Service

Web Service

Location

Scheduled

Downtime

[Changes]

Located in

Middleware

ApplicationRuns

Runs on

StorageSends Data to

Received Data from

CMDB MODELING - SERVICE



APPLICATION

Application developed

in houseBusiness Application

Application

Application Suite

Program

Module

Macro Parameters table

Data file

Script Driver Patch Library

Database

Program

Module

Release

Support Applications Middleware3rd Party

software

CI TYPES

CI SUB-TYPES

CI ATTRIBUTES

CMDB MODELING - APPLICATION



CMDB MODELING - NETWORK

WIRELESS

BUILDING

[Data Center]

ROOM

[Telecom Closet]

ROUTER

SWITCH

UPS

Cooper Cabling

FIBER OPTICS

SWITCH PORTS

ACL

[Access Lists]

CONNECTION ID

WIRELESS

CONTROLLER

SERVER

[Hardware / Virtual]

JACKS

VLANS

WIRED

INTERNET ACCESS

AUTHENTICATION

SECURITY

ACCESS POINT

AP

IP PHONE

3G/LTE MODEM

IPS

FIREWALL

VPN

CISCO SCE

LOAD BALANCER

DHCP

AIRWAVE WIFI

[Monitoring]

RADIUS SERVER

CRESTON DEVICE

IP CAMERA

Print

LRS

PDS

Radionics

Lnl

NETWORK HARDWARE

VT HARDWARE

- Name

- IP address

- Model No.

- Serial No.

- Name

- IP address

- Model No.

- Serial No.

- Server Name

- IP address

- OS Version

- Radius App

- App Version

- Source

- Destination

- Source

- Destination

- Type

- QTY of Fibers

- Circuit No.

- Emergency Power Available

- Telecom Room ID

- Access Key

- Doors #

- Floor #

- Rack Type

- Name

- Building Number

- Address

- Alternate Name- Name

- Serial No.

- Model No.

- IP Address

- Model of Management Card

- Battery Type

- Power Circuit Connect To

- Name

- Serial No.

- Model No.

- IP Address

- Neighbors

- Ports

- Name

- Serial No.

- Model No.

- IP Address

- Neighbours

- Billing Type

- User Name

- DEPT

- ...

- Vlan Number

- Description

- IP Subnet

- Name

- Model No.

- Serial No.

- IP Address

- Location

- Access / Trunk

- Port Description

SERVICES

HUB

POE MidSpan

APPS

VPN

LOAD BALANCER

PHONE- Phone Name

- Phone ID#

- etc...



3. CMDB METHODS



POPULATING THE CMDB

Identify what can be discovered , manually entered, controlled and maintained?

DATA

CENTER

NETWORK

TELECOM

SERVERS

STORAGE

DBMS

APPLICATIONS

PO

PU

LATI

NG

TH

E C

MD

B

BUSINESS

SERVICE

APPLICATION

SERVICE

TECHNOLOGY

SERVICE

BUILDING

LOCATION

ORGANIZATION

PEOPLE

ANALYST

GROUP

OWNERSHIP

SLA

CI R

ELA

TIO

NS

HIP

S

CUSTOMERS

SERVICES



SERVICE ARCHITECTURE

BUSINESS SERVICES

SUB-SERVICES

TECHNOLOGY

LAYER

[Infrastructure]

BUSINESS LAYER

[Service Offering]

BUSINESS PROCESS / FUNCTION

APPLICATIONS

DATA CENTERSERVERDATABASE

STORAGETELECOMNETWORK



CI ATTRIBUTES - SERVERS

37

Server

Storage

Virtual Machine

Virtual Machine

Instance

[HOSTNAME]

Data Center

Network

Computer Room

Software

Miiddleware

Database

Business / supporting

Applications

Operating

Systems

COMMON ATTRIBUTES: HW / VM SERVER

Availability

CI Category

CI Description

CI ID

CI Name

CI Priority

CI Sub-Type

CI Type

Discovery Tool

Lifecycle Status

Location

MAC Address

Manufacturer

Model

Monitoring Tool

Operating System

Operational Status

Organization

Owner

Primary IP Address

Primary Supporting Group

Serial Number

Relationship

computer hosts virtual Machine

Relationship

Storage Device Attached to Computer

Relationship

Operating system runs on each Server

Relationship application Software running on Server

Relationship application database installed on Server

Relationship infrastructure running on Server

Server in Rack

ClusterFile

SystemsLogical Partitions Certificates

Relationship


Relationship


Relationship


Relationship




BUILDING

[Data Center]

ROOM

[Telecom Closet]

SAN SWITCH

UPS

SAN SWITCH PORTS

SERVER

[Hardware / Virtual]

- Emergency Power Available

- Telecom Room ID

- Access Key

- Doors #

- Floor #

- Rack Type

- Name

- Building Number

- Address

- Alternate Name

- Name

- Serial No.

- Model No.

- Class

- IP Address

- Domain ID

- Fabric

- Maximum ports

- Ports used

- Is principal

- VLAN

Storage Array

NAS

Storage Array PORTS

EVS

- Name

- Serial No.

- Model No.

- Class

- IP Address

- VLAN

- Cache size

- Total capacity

- Used space

- Maximum ports

- Ports used

- Number of SSD parity groups

- Number of SAS parity groups

- Number of SATA parity groups

- Number of pools

- Controller 1 IP

- Controler 1 VLAN

- Controller 2 IP

- Controller 2 VLAN

Storage Pool

- Pool name

- Importance

- Pool priority (importance)

- Total Capacity

- Used Capacity

- Number of SSD parity groups

- Number of SAS parity groups

- Number of SATA parity groups

Hostgroup

- Hostgroup name

- Hostmode

- Storage ports

- Is Port Security Enabled

- Storage port name

- WWN

- Number of hostgroups

- Connection type

- Serial Number

- Node/Cluster Name

- Manufacturer

- Reseller

- Management IP

- Management IP Gateway

- Management IP VLAN

- Controller 1 IP

- Controler 1 VLAN

- Controller 2 IP

- Controller 2 VLAN

- EVS IP

- EVS IP Gateway

- EVS IP VLAN

- Name

- Cluster Node

- Protocol (CIFs or NFS)

- Security mode (Win, UNIX or mixed

- Index

- Blade

- Port Number

- Type

- Is enabled

- Port name

CI ATTRIBUTES – STORAGE



CMDB WORKBOOKS

FILE NAME COMMENTARY

CMDB-Main Config workbook Common attributes / status list / in scope CI Types.

CMDB-Config workbook-Location Attributes for location

CMDB-Config workbook-Organization Attributes for organization

CMDB-Config workbook-People Attributes for People

CMDB-Config workbook-02-Data Center Attributes for Data Center, and in scope CI Types for Data Center Category

CMDB-Config workbook-02-Network Attributes for Network, and in scope CI Types for Network Category

CMDB-Config workbook-02-Telecom Attributes for Telecom, and in scope CI Types for Telecom Category

CMDB-Config workbook-03-Servers Attributes for Servers and VM Machines, and in scope CI Types

CMDB-Config workbook-04-Audio Visuals Classrooms Attributes for Devices and applications as part of Audio Visual Service.

CMDB-Config workbook-05-Database Attributes for Database category CI Types

CMDB-Config workbook-06-End user Computing Attributes for End-user computing

CMDB-Config workbook-07-Software Applications Attributes for Software/Applications

CMDB-Config workbook-08-Backup Attributes for Backup / Servers and Software

CMDB-Config workbook-08-Storage Attributes for Storage / Servers and Software

CMDB-Config workbook-09-Services Attributes for services

CMDB-Config workbook-10-Security Security attributes

CMDB-Config workbook-11-Documents Documents attributes



CMDB WORKBOOK EXAMPLE - STORAGE



4. IMPLEMENTATION STRATEGY



CMDB IMPLEMENTATION STRATEGY

5

CMDB CONCEPTUAL

BLUEPRINT MODEL

INITIAL CMDB DESIGN DETAILED CMDB PLANNING

REVIEW

CMDB DESIGN

REVIEW

CMDB DESIGN

REVIEW

CMDB DESIGN

UPDATE PROCESS 4

UPDATE CI

IMPLEMENT PROCESS 6

POPULATE CI

UPDATE DETAILED

CMDB PLAN

PROCESS IMPLEMENTATION

STRATEGY

UPDATE CI

CHANGE MANAGEMENT

IMPLEMENT

CHANGE MANAGEMENT

POPULATE CI

PHASE 1

INITIATION

PHASE 2

PHASE 3

UPDATE PROCESS 3

UPDATE CI

IMPLEMENT PROCESS 5

POPULATE CI

CA

PA

BIL

ITIE

S D

EP

LOY

ME

NT

CMDB IMPLEMENTATION

IMPLEMENT SACMPOPULATE CMDB WAVE 1

UPDATE DETAILED

CMDB PLAN

POPULATE CMDB

CI WAVE 2

UPDATE DETAILED

CMDB PLAN

POPULATE CMDB

CI WAVE 3

MAP 1 SERVICE

CONSTRUCTION MASTER PLAN

IMPLEMENT PROCESS 4

POPULATE CI

IMPLEMENT PROCESS 3

POPULATE CI

UPDATE CI

CHANGE MANAGEMENT

PROCESS MATURITY



CMDB IMPLEMENTATION STRATEGY

PHASE 2 PHASE 3

PHASE 1

POPULATING

CMDBPHASE 0CMDB BLUEPRINT

MODEL

DETAILED CMDB PLANNING

IMPLEMENT

CHANGE

MANAGEMENTPROCESS 2

IMPLEMENT

PROCESS 3

IMPLEMENT

PROCESS 5DETERMINE USERS/CUSTOMERS

DETERMINE USERS/CUSTOMERS

DETAILED CMDB PLANNING & STRATEGY FOR DEPLOYMENT[SERVICE ASSET & CONFIGURATION MANAGEMENT]

CI LISTINGS

WAVE 1

CI LISTING

WAVE 2

TOOL DECOMMISSIONING

PRE-TOOL DEPLOYMENTCI LISTINGS

WAVE 3

IMPLEMENT

PROCESS 4

IMPLEMENT

PROCESS 6

IMPLEMENT

SACMPROCESS 1

CMDB

SCOPE

MAP (3) SERVICES

IMPLEMENTATION

STRATEGY

CONSTRUCTION

PLAN

CMDB

GRANULARITY



DATA CENTERCommidity Switch, CRAH, Heat Exchanger, MDVO, PDU, Circuits, Probe, Rack, RC Cooling, RD Cooling, UPS

DETAILED TOOL ANALYSIS & PLANNING

Decommissioning and Data Consolidations

APPLICATIONBusiness Application, Supporting Application, Middleware, 3

rd Party Apps, Module, Script, P

rep

are

dat

ase

ts f

or

Pro

du

cti

on

STORAGEEVS, Hostgroup, NAS, SAN Switch, Storage Array, Storage Pool, Backup Policy, Storage Unit

CI DATA RELATIONSHIPS MAPPING

REFERENCE DATAPeople , Locations, Supporting Groups, Access & Security, Ownerships

NETWORKACL, Firewall, Gigamon, Hub, Internet Provider, IPS, Load Balancer, Packet Shaper, Port Switch, Router, Switch, UPS, VLAN, Wireless, VPN

SERVERSPhysical & Virtual Machines, Certificates, Cluster, File Systems, Operating Systems

Pre

pare

dat

ase

ts f

or t

estin

g e

nviro

nme

nt

FEDERATIONS & INTEGRATIONSARCHITECTURE BASELINE

ANALYSIS

DATA LOADINGCMDB MODELING CI RELATIONSHIPS MAPPING

SERVICES

Business, Applications, Technology

TELECOMPanels, Cameras, Closets, Connection ID, Jack, LRS, PDS, Sonus Voice, Telephone, PBX, Uprint, XMU

DBMS

Database, Instance, Schema, DB Cluster

END-USER COMPUTINGWorkstations, Mobile, Printer, Scanner, Lync Phone

HARDWARECrestron, Camera, Projector, Microphone, Recorder, Screen, Video Conferecing unit

CMDB POPULATION WAVE STRATEGY



SERVICENOW BOOKS BY HGCONCEPT

Hichem GuemiriSERVICENOW SOLUTION STRATEGIST [email protected]+1 (514) 247-0825

Maxime CarrierSERVICENOW SOLUTION [email protected]+1 (514) 962-6136

