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Hi-Touch, Hi-Tech Model for Patient EngagementAssisting Payers, Providers and Life Sciences organizations to engage patients and physicians in targeted care programs

How does it impact client’s cost/revenue recognition?

Wipro Patient Engagement Solution

What problem does this solve?

The proliferation of social media, device interconnectedness and penetration of infrastructure-grade Internet bandwidth is bringing patients closer to the healthcare ecosystem. Patients can have access to their digital medical records; health insurance and prescription history to help make better decisions about their healthcare regimen. This rising power of patient consumerism also opens up opportunities for the Life Sciences industry to explore direct-to-patient connect programs.

Imagine the potential of a custom-built, well-administered targeted therapy program in chronic care patients.

The solution leads to:• Increased patient adherence to medication• Surge in access to patient population• Rise in HCP engagement and better HCP-patient relationship resulting in direct impact on revenue• Enhanced insights in understanding patients’ unmet needs for developing future patient-centric products• Better patient outcomes and ‘hard-data’ to support drug value for payer/government• Complete and accurate data capture for rapid drug approval

Wipro Patient Engagement Solution for total disease leadership program consists of providing end-to-end solutions (Web, mobile, tab). This consists of country analysis and population segmentation to identify and de�ne multi-channel strategy for patient engagement, disease awareness, enrollment, patient motivation for treatment, retention and adherence.

This also includes integration of healthcare ecosystem and the delivery network.• Key physicians and health plans• Physicians and hospitals• Hospitals and wellness centers• Retail Pharmacies

The solution enables:• Increasing patient adherence to treatment• Patient behavioral change for lifestyle management• HCP support and better HCP-patient communication for treatment discussion and management • Personalized solutions to cater to individual patient needs; patient education; disease awareness among targeted population and driving diagnosed patient to treatment• Patient enrollment• Physiological support to patient and family; reduction in patient readmission/relapse rates• Electronic capture of data and real-time reporting• Increase in patients’ QoL; identifying ‘drug value’ to population with hard-data evidence and benefits to healthcare system as a whole

Experience

The solution enables:• Increasing patient adherence to treatment• Patient behavioral change for lifestyle management• HCP support and better HCP-patient communication for treatment discussion and management • Personalized solutions to cater to individual patient needs; patient education; disease awareness among targeted population and driving diagnosed patient to treatment• Patient enrollment• Physiological support to patient and family; reduction in patient readmission/relapse rates• Electronic capture of data and real-time reporting• Increase in patients’ QoL; identifying ‘drug value’ to population with hard-data evidence and benefits to healthcare system as a whole

A leading medical devices company

Client required a patient outreach program for accessing heart patients in remote areas

End-to-end innovative solution

for remote patient outreach:

• Site selection and campaign management

• Patient enrollment for screening and data capture

• Innovative Cloud-based data transmission and analytics platform

• Ongoing patient tracking and relationship management

Currently under pilot phase; expected outcomes are:

• Increase in patient

engagement levels • Enabling near real-time

transmission and monitoring of patients

• Facilitating care access to patients in remote areas

Client Client Context Wipro Solution Impact

Moving from Standardized Treatment to Personalized Service Model

Back Of�ce Engine For• Patient Disposition Classification• Tracking and Reporting• Analytics Interpretation• Content Creation• Program Personalization• Scheduling and Follow-Up• Resource Librarian

Triage Information to Other Groups• Leve1, 2 & 3 Technical Support• Product Complaints• AE/SAE Reporting• Patient Assistance Program• Mailers on Demand• Support Groups

Physician Resource• Enrollment and Patient Cassification• Program Orientation• Online Resource Support • Chat and Phone Support• Patient Assistance Program• Patient Disposition and Scheduling• Program Effectiveness Surveys

Outbound Calls

• Enrollment Initiation • Customized Compliance Counseling• Appointment Reminders• Online Resource Education• Program Effectiveness Surveys

Patient Point of Contact

Inbound Calls/Chats • Program Orientation • Online Resource support • Medical Inquiry Support • Behavioral Counseling • Support Group Channel

24X7

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About Wipro Ltd.

Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology.” By combining digital strategy, customer centric design, advanced analytics and product engineering approach, Wipro helps its clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has a dedicated workforce of over 160,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com

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